--- title: Wakeo Reviews meta_title: 'Wakeo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 14 reviews by the users' company size, role or industry to find out how Wakeo works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 14 scale: '5' date_modified: '2026-06-26' parent_category: name: Supply Chain Management url: https://www.g2.com/categories/supply-chain-management --- # Wakeo Reviews **Vendor:** Wakeo **Category:** [Supply Chain Visibility Software](https://www.g2.com/categories/supply-chain-visibility) **Average Rating:** 4.6/5.0 **Total Reviews:** 14 ## About Wakeo Wakeo is a global leader to bring real-time visibility on multimodal transport flows (sea, air, rail and road). By leveraging intelligent analytics and predictive capabilities, the platform empowers businesses to boost operational excellence and improve customer satisfaction. Wakeo operates transport flows in over 180 countries and is trusted by renowned shippers across various industries. Wakeo continues to lead innovation in supply chain management with its “Trusted Routes” product which evaluates the reliability and environmental impact of all trade lanes. While most decisions today are primarily driven by cost considerations, Wakeo empowers supply chain experts to balance between reliability, environmental impact and cost. ## Wakeo Pros & Cons **What users like:** - Users value the **accuracy and reliability** of Wakeo's predictive ETAs, significantly enhancing shipment visibility and decision-making. (1 reviews) - Users value the **ease of use** of Wakeo, enjoying seamless integration and an intuitive interface for better decision-making. (1 reviews) - Users value the **seamless integration capabilities** of Wakeo, streamlining operations and enhancing real-time decision-making. (1 reviews) - Users value Wakeo for its **accurate and reliable tracking** , enhancing visibility and enabling proactive decision-making. (1 reviews) - Users value the **intuitive user interface** of Wakeo, enhancing shipment visibility and facilitating proactive decision-making. (1 reviews) - Visibility (1 reviews) **What users dislike:** - Users report **data management issues** due to limited coverage and unstructured master data affecting tracking depth. (1 reviews) - Users note that **tracking issues** arise from limited data coverage and unstructured master data from clients, affecting depth. (1 reviews) ## Wakeo Reviews ### 1. Reliable Wakeo API: automated tracking and increased visibility on our shipments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Wakeo?** We use Wakeo solely through API to automatically feed our TMS for our maritime and air shipments. No platform, no interface—just the data that arrives and updates the files. The result is there. We exceed 85% of the expected tracking rate, which is enough to eliminate a good part of the manual tracking that burdened the teams. Less repetitive data entry, fewer follow-ups with companies to know the status of a file, and better visibility for our clients on their flows—it's concrete and measurable. The technical integration went well. The API is stable, the documentation is correct, and we didn't have any unpleasant surprises once in production. The remaining 15% are mainly related to less well-connected companies or atypical corridors—it's a market limitation as much as a tool limitation. Wakeo is a serious solution, well-established in Europe in the overseas segment. For our use, it's a justified investment. **What do you dislike about Wakeo?** The 15% not covered mainly concern airlines or shipping companies that are less connected to data networks, on secondary corridors or less standardized flows. This is not a blocking issue in our case, but it means that manual tracking is not completely eliminated — it is just concentrated on a minority of cases. **What problems is Wakeo solving and how is that benefiting you?** Wakeo automates what was previously done manually: retrieving transport events and updating records in our TMS. As a result, teams save time on non-value-added tasks, the data is more reliable, and clients have real-time visibility on their flows without having to contact us. We move from a reactive mode to a proactive mode. ### 2. Relevant transport visibility platform for ocean shipments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Wakeo?** Wakeo interface is really user friendly, easy to understand and navigate. It allows to track simply , on real time basis, our ocean shipments without intensive training. It gives us access to our overall ocean performance with strong & powerful analytics as most of the shipping lines are connected. Our ERP is interfaced to reflect the ETA changes of our shipments, this is an important ROI. Wakeo teams are really supportive and do their best to cover our specific needs. **What do you dislike about Wakeo?** We have some data issues but this linked mostly to some customs specific that we required and added complexity. We have a good support of Wakeo to tackle them. **What problems is Wakeo solving and how is that benefiting you?** Wakeo allows us to have the global vision on our ocean activity in order to improve where its necessary the performance. Our system is also more accurate now as ETA of shipments if a key data. ### 3. Simple platform, user-friendly, and WAKEO teams always available **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah D. | Method and Tools Manager ( BPO Transport ) , Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Wakeo?** I appreciate the ease of use, the user-friendly aspect of the platform, and the availability of the WAKEO teams. The setup is also simple. **What do you dislike about Wakeo?** Sometimes, there is latency on the platform, and some analytics can be difficult for a user to understand. **What problems is Wakeo solving and how is that benefiting you?** Visibility problem, of course, on shipments with a long transit time. Wakeo helps to better make visible certain internal problems that were not previously visible, notably organizational issues (D&D), as well as the performance of service providers and lead time questions. ### 4. Wakeo: Use visibility to drive action **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Wakeo?** Wakeo offers an intuitive navigation interface that highlights key information and deviations, making its use simple and natural for users, allowing them to quickly gain autonomy. Wakeo also offers several modes of connection to carriers, ranging from API to simple Excel files, allowing the integration of any carrier, greatly facilitating their integration on the platform. Finally, Wakeo provides numerous indicators, enabling near real-time monitoring of our carriers' performance, as well as the ability to challenge them using Wakeo's portfolio data. **What do you dislike about Wakeo?** The integration and monitoring of transport documents could be improved. D&D analytics do not adapt well to consolidated containers (cost replication), requiring manual reworking from raw data. And the tracking of shipments in containers (Road/OOG) is difficult, if not impossible, to follow in real-time. **What problems is Wakeo solving and how is that benefiting you?** Wakeo initially allowed us to centralize and standardize the tracking of our transports, avoiding the use of multiple tools or Excel files, and ensuring the same level of information for everyone. Subsequently, prediction and real-time visibility enabled us to shift from a reactive mode of action to a proactive approach in managing our transports. ### 5. Clear and intuitive platform, with real-time alerts that reduce manual monitoring **Rating:** 4.0/5.0 stars **Reviewed by:** laurent M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Wakeo?** Wakeo's client-oriented approach, combined with its strong expertise in maritime freight visibility, makes it a partner of choice for our organization. Their platform, both clear and intuitive, along with automated alerts, ensures real-time information for our teams while significantly reducing the manual tasks associated with shipment tracking. **What do you dislike about Wakeo?** While Wakeo excels in maritime visibility, some features related to road transport still need to be refined. **What problems is Wakeo solving and how is that benefiting you?** WAkeo knows how to adapt to our needs and has been very responsive by being proactive, during the USA/Iran war, by offering daily updates and adding features specific to the concerned area. ### 6. Wakeo makes shipment tracking more transparent and accurate **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Wakeo?** I use Wakeo every week to track my clients’ shipments and provide them with updates on whether their containers have arrived at the final warehouse. This allows me to be more transparent and accurate with them. My clients are more satisfied. **What do you dislike about Wakeo?** Nothing in particular. Sometimes delays are mostly due to carrier and not Wakeo **What problems is Wakeo solving and how is that benefiting you?** Transparency with clients, before it was highly consuming tasks to find the correct location and ETA from carriers. Now I've got all these informations in one platform ### 7. Wakeo’s Trusted Routes: Instant Visibility into Reliable Shipping Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Wakeo?** When I used Wakeo, the tracking capabilities and especially the "trusted routes" module were helpful. Trusted Routes transformed how we planned our supply chain by providing instant visibility into the most reliable shipping routes based on real carrier performance data, not just schedules. I especially liked the ability to compare routes side-by-side with actual delay percentages, transit times, and carrier reliability scores. **What do you dislike about Wakeo?** Nothing specific comes to mind at the moment. **What problems is Wakeo solving and how is that benefiting you?** It saved us a lot of time and research, especially when comparing schedules. ### 8. Revolutionized Our Shipment Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2026 **What do you like best about Wakeo?** I like Wakeo for the overall visibility it provides and the responsiveness of the team. The data quality is impressive, and the prediction capabilities really stand out. I also appreciate the monitoring of carrier performance and the ability to follow up from end to end on our deliveries. It's useful for adapting stock projections and norms, challenging maritime companies between realized and purchased capacities, focusing on customer development, and benefiting from the quality of ETA predictions. **What do you dislike about Wakeo?** nothing **What problems is Wakeo solving and how is that benefiting you?** Wakeo gives us global visibility on intercontinental shipments, updates ETAs, measures carrier performance, and alerts for deviations. It improves data quality and prediction, helps adapt stock projections, and challenges maritime company performance. ### 9. From Reactive Tracking to Predictive Intelligence **Rating:** 5.0/5.0 stars **Reviewed by:** Nico K. P. | Group CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Wakeo?** Wakeo brings true intelligence into shipment visibility. What I like most is the accuracy and reliability of the predictive ETAs — they consistently outperform the carrier-provided estimates and give us precious lead time to act before issues escalate. The integration capabilities are outstanding. Wakeo’s API connects seamlessly with our core systems allowing predictive tracking data to flow directly into our operational tools. Our teams no longer have to chase updates or switch between platforms; they can make real-time decisions right where they work. The user experience is another strength: clear milestones, logical event hierarchy, and the right level of detail without overwhelming the user. It’s a truly data-driven visibility platform that helps us shift from reactive problem solving to proactive supply chain orchestration — exactly what modern forwarding needs. **What do you dislike about Wakeo?** There’s very little to dislike. Some smaller origins and feeder services still have limited data coverage, which is an industry-wide challenge rather than a Wakeo issue. We’ve also seen that when clients or partners don’t provide structured master data, it can limit tracking depth. The team at Wakeo, however, is very responsive — they actively extend coverage and provide regular roadmap updates, so any gaps are typically short-lived. **What problems is Wakeo solving and how is that benefiting you?** Before Wakeo, visibility meant manual tracking: endless carrier websites, spreadsheets, and email threads. It was reactive and prone to human error. With Wakeo, we’ve automated that entire process. Our operations now receive real-time alerts when a shipment is at risk, and our teams can adjust trucking, warehousing, or customer communication instantly. That has significantly improved our on-time performance, internal efficiency, and customer satisfaction. For us as a global freight forwarder, Wakeo is not just another visibility tool: it’s a predictive intelligence layer across our logistics ecosystem. It gives us control, foresight, and the ability to deliver reliable service even in volatile conditions. ### 10. User-Friendly, Highly Customizable Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Caroline M. | Stage - Groupe Achats (USA), Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Wakeo?** The platform is user friendly and customizable. **What do you dislike about Wakeo?** There are too many Excel files to maintain the data (linked to complicated process on our side). **What problems is Wakeo solving and how is that benefiting you?** Wakeo helps us provide every part of our organization with a global view of our ocean freight activities. ### 11. Wakeo: Great tool for modern Freight Forwarders **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | Senior Operations Manager, Import and Export, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Wakeo?** I like that Wakeo is really customer-centric and has deep expertise in multimodal visibility. Also, their ETA accuracy is high, so we really reduced unexpected delays. The platform is pretty intuitive, and the ultimate alerts keep all teams informed, allowing us to have way less manual work. **What do you dislike about Wakeo?** Nothing specific for the moment. **What problems is Wakeo solving and how is that benefiting you?** Wakeo centralizes our shipment data on a single platform, enriching it with ETAs for easy tracking, and reduces unexpected delays with ETA accuracy. ### 12. Intuitive platform for customers and employees **Rating:** 4.0/5.0 stars **Reviewed by:** Tobias K. **Reviewed Date:** November 18, 2025 **What do you like best about Wakeo?** I greatly appreciate the clear overview and intuitive operation of Wakeo. The software offers easy handling for both customers and employees, without resorting to complex and complicated structures. This user-friendliness is particularly valuable to us as it significantly reduces the time required for training and daily use, creating a pleasant experience for both new users and company members. I also find it remarkable how straightforward the initial setup is for customers. This user-friendliness contributes to making Wakeo a pleasant and efficient solution for our needs. Overall, I rate Wakeo with a high probability of 8 on a scale of 1 to 10 for recommending it to a friend or colleague. **What do you dislike about Wakeo?** It happens that shipment data is not fully transmitted, here you must manually be made aware of individual faulty shipments. **What problems is Wakeo solving and how is that benefiting you?** I use Wakeo for clear real-time shipment tracking. It offers an intuitive dashboard for customers and employees and facilitates container monitoring. The easy handling without complicated software increases our efficiency. ### 13. Automated Booking and D&D Analytics That Drive Real Cost Savings **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Wakeo?** In my previous role, the Booking Module and D&D Analytics have improved our procurement and cost management. The Booking Module achieved cost savings through automated workflows. The D&D Analytics has prevented avoidable fees by providing visibility into at-risk containers, enabling proactive daily prioritization instead of reactive firefighting. **What do you dislike about Wakeo?** Minor data inconsistencies, but that was mainly the fault of the Freight Forwarders that sent wrong data. **What problems is Wakeo solving and how is that benefiting you?** It solved the problem of (1) missing visibility of ongoing D&D cost and (2) of manual and tedious booking processes with Freight Forwarders. ### 14. Milestone Tracking and ETAs Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Wakeo?** The milestone tracking and predictive ETAs and the ease of use of the platform. The customer success team is reactive as well! **What do you dislike about Wakeo?** Occasional data gaps occur due to carrier limitations, but Wakeo's support team resolves this very fast. **What problems is Wakeo solving and how is that benefiting you?** It helps us eliminate fragmented tracking data and to centralize all shipment tracking informations. - [View Wakeo pricing details and edition comparison](https://www.g2.com/products/wakeo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+12%3A30%3A37+-0500&secure%5Bsession_id%5D=2b3da023-3876-4e07-9079-2f10df6fbd8a&secure%5Btoken%5D=96ffaf842b5792b3f161eb31934cee2816fee0f446bd5e67798f8e0dcc6de671&format=llm_user) ## Wakeo Integrations - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) ## Wakeo Features **Visibility** - Compliance - Search - Shipment Tracking - Order-Level Visibility - ETA - Geofencing **Delivery** - Flows - Alerts - Inventory - Modes **Network Management** - Geographic Optionality - Automated Onboarding **Performance** - KPIs - Benchmarking **Platform** - Data quality - Languages - Configurable Notifications ## Top Wakeo Alternatives - [Descartes MacroPoint](https://www.g2.com/products/descartes-macropoint/reviews) - 4.7/5.0 (855 reviews) - [project44](https://www.g2.com/products/project44/reviews) - 4.7/5.0 (692 reviews) - [Board](https://www.g2.com/products/board/reviews) - 4.4/5.0 (300 reviews)