VisualVisitor Reviews & Product Details

VisualVisitor Overview

What is VisualVisitor?

VisualVisitor is a service that turns anonymous website visitors into qualified sales leads.

VisualVisitor Details
Product Description

VisualVisitor is a service that turns anonymous website visitors into qualified sales leads.


Seller Details
Seller
VisualVisitor
Company Website
Year Founded
2009
HQ Location
Roswell, GA
Twitter
@Visual_Visitor
134 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
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VisualVisitor Reviews

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Marketing Manager (Remote)
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like how it notifies you that there is a visitor on your website and what pages they are visiting. Review collected by and hosted on G2.com.

What do you dislike?

If you're on the basic package, you only have a few and very limited features. Also, not all information are populated like the email addresses available for that website/URL. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're a company looking for tools that can help you identify your website visitors and just need basic (super basic) stuff, then you can consider Visual Visitor. But if you're a company looking for growth, then I would recommend that you consider other tools which can be integrated well with your other applications and tools that will jump start your business growth.

There's only 2 tiers to choose from and is not flexible with their product offering. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Information as to who are the type of companies visiting our website and how we can use it to identify the keywords they use to reach us Review collected by and hosted on G2.com.

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Senior Software Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love the product, Its great, customer support is perfect and that is what counts for me. Customer Support was on the toes for integrating the software with my website . On terms of pricing it wins hearts as compared to its competitors. I could really gather insights on customers visiting and prospects from people visiting our website. Review collected by and hosted on G2.com.

What do you dislike?

i didn't find any so far. This is hands down the best website identification software I have seen. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

All in all a very good package for anyone looking to boost sales and observe visitor trends. A must recommend for all the website owners. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It straight forward provided more business. We have at least 5 company sales in the first month only using Visual Visitor to analyze and categorize our visitor data. Review collected by and hosted on G2.com.

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CI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This gives a detail of the company which have been visited our site. We can find the pages which the prospect have visited and also time spent on our website. An instant message was originated to the mail when the prospect visits our site. Review collected by and hosted on G2.com.

What do you dislike?

We are not able to find the person who exactly visits the site. If the application shows the person full name or first name or designation or email would preferable so that we can easily target the prospect. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We can find the prospect who visits our site so that we can easily help them with solutions. This is quite easy to progress our way to the right person Review collected by and hosted on G2.com.

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Senior Database Developer
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This is very good visitor identification and monitoring tool. It can keep track about which pages or products a particular visits and how often. Which is really helpful in lead generations and all. Review collected by and hosted on G2.com.

What do you dislike?

User interfacr can be enhanced. Also the integration of this with CRM is quite difficult to manage. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Visitors who are visiting the website and their navigation progresses canbe easily managed. Review collected by and hosted on G2.com.

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Director of Marketing
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I have tried numerous tools but this one stands out. The accuracy and depth of details it provides is just amazing. With other tools, we just used to see the details of Internet Service Providers 70% of the time but with VisualVisitor it's the other way around, it's been able to show the correct company name 70% of the time. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really so far. As far as anonymous website visitor identification, it does its job perfectly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We now know if a prospect visits our website. Our inside sales team monitors the dashboard regularly and reached out to prospects that visit our website. This way, we are able to talk to more prospects than before. Review collected by and hosted on G2.com.

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UW
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It's easier to understand right out of the gate than Google Analytics. Also it provides visitor logs. It was easy to set up and the customer service is extremely responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike?

Unfortunately it just can't do everything. It can't provide information about individuals or companies too small to be identifiable by their IP address (small businesses, for example, which we sell to). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There is a free trial - do that. Talk to your customer service rep and have them walk you through the trial. You'll likely see more than you expected. They are very helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We originally looked into this for lead generation. We wanted to see who was on our site and be able to reach out to them. Unfortunately most of our small businesses and individuals were not identifiable with Visual Visitor... however, we found that their analytics in general was easier to understand than Google Analytics, so we're keeping it for a while. Review collected by and hosted on G2.com.

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Founder
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The best thing about Visual Visitor is its ability to identify leads and visitor information in real-time. You get notified instantly as soon as a potential lead is on your website. You can send an email or send a customized tweet to the visitor while he is still on your website.

Most of the visitors get excited when you reach out to them and ask them about their experience on your website. This just blows them away because this is something new for them. Who sends you an email when you visit a website?

This doesn’t just allow you to convert visitors into customers but it builds relationships. This generates lifetime customers.

These networks and relationships are the backbone of CRM in today’s era. Review collected by and hosted on G2.com.

What do you dislike?

The way how you contact anonymous visitors can backfire. You'll learn it with the passage of time.

For instance, if you reach out to a visitor after 3 days, you won’t get a decent response or as it happened at least once with me, you might get a reply from a visitor that he didn’t visit your website.

Dealing with anonymous visitors is tricky. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

VisualVisitor is a smart tool that provides you with lots of useful information about people who visit your website. It all comes down to how you use that information.

Here are a few humble recommendations for users.

1. Define your objectives as to what exactly you want to achieve from VisualVisitor. You can use it to generate sales, increase subscribers, increase followers, build relationships, and more.

2. Carefully scan and analyze visitors. Not every visitor is worth contacting.

3. Handle information with care.

4. Most importantly, don’t spam. You might end up ruining your brand image. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I’m using it for lead generation. Though it has a nice analytics built-in tool but this is not what I use it for. I use it to identify anonymous visitors for my websites, I screen visitors, and then contact a few selected visitors, and then bring them to my list.

Once they're subscribed, rest becomes easy. Review collected by and hosted on G2.com.

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CEO
Internet
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I think the thing I like best about the product is in the product at all... it is the response that customers give me when they realize what it does. You, know, that 'holy cow' response :-)

Visual Visitor is an anonymous website visitor identification and lead generation tool that once installed on your website, will track those potential customers visiting. This is a lot like having “Caller-ID” for your website. Do you remember the days before “Caller-ID”? You had no idea who was calling until you answered the phone. Visual Visitor is just doing the same thing for your website.

The product has come a long way in the last 5 or years. Originally, it was like most new software, a bit limited and clunky. Today, it is slick, sexy and full of features. I just love showing it to customers for the first time.

Have questions about the product roadmap? No problem, just pick up the phone and call Angelo or any of the team. They are there when you have questions, super friendly and helpful. I wish all my vendor were this accommodating.

You would think a product of this value would be expensive. It's not expensive at all (you spend more on your home internet connection) and there is no contract, no minimum period.

Want to 'try it out'? Just sign up for a trial... no credit card is required. Review collected by and hosted on G2.com.

What do you dislike?

So every product has a downside at some level. I think the big downside of Visual Visitor is the expectations management with customers. What I mean is this... Visual Visitor identifies visitors to your website...great, right? The challenge with some customers is that they think 'oh this is a lead'... well, it could be. Just like “Caller-ID” for your phone, you can know who is calling but you can't be 100% why they are calling. Same thing with “Caller-ID” for your website. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are several solutions on the market. Most are heavy contract commitments with high pressure salespeople - we get calls all the time.

Visual Visitor is inexpensive and does not have a contract (month to month). You fiscally owe it yourself to try Visual Visitor first. I promise you won't be disappointed. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Know who visits your website, what pages and how much time they spend on each page is a great help for our sales team (any sales team for the matter). Visual Visitor pulls in data from many other sources on the internet including name, phone, email and social media data.

The return on investment that we (and our customers) have realized is huge. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is affordable and generally did a good job of reverse IP lookup. Review collected by and hosted on G2.com.

What do you dislike?

The interface isn't the easiest to use but they are updating it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Some of their more expensive competitors have larger IP company databases and can find more companies but Visual Visitor does well for the cost. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We wanted to know which prospects and competitors were hitting our website, what pages they were looking at, and how long they lingered. When Visual Visitor was able to identify the company via reverse IP lookup, it had all the information we needed and had the alert functionality that we needed as well. However, we didn't have it integrated into marketing automation or our CRM so it wasn't as actionable as we would have liked. Review collected by and hosted on G2.com.

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UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The HTTP post feature allows you to make the most of your data. Review collected by and hosted on G2.com.

What do you dislike?

Viewing data on the backend can feel a little clunky sometimes, but its easy to export data to CSV to view offline. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking the buyer journey Review collected by and hosted on G2.com.

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