Vision Helpdesk Features

Based on 49 Vision Helpdesk reviews and verified by the G2 Product R&D team. Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 57 Vision Helpdesk reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 57 Vision Helpdesk reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Based on 40 Vision Helpdesk reviews and verified by the G2 Product R&D team. Integrates with other customer service software to improve support and enhance functionality

Based on 56 Vision Helpdesk reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 58 Vision Helpdesk reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 69 Vision Helpdesk reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 68 Vision Helpdesk reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 65 Vision Helpdesk reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

Based on 62 Vision Helpdesk reviews. Respond to common requests with standard reply

Based on 56 Vision Helpdesk reviews and verified by the G2 Product R&D team. Offers tools for managing and tracking service-level agreements (SLAs)

Based on 64 Vision Helpdesk reviews and verified by the G2 Product R&D team. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 61 Vision Helpdesk reviews and verified by the G2 Product R&D team. Share and collaborate on tickets with multiple customer service representatives

Based on 38 Vision Helpdesk reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 66 Vision Helpdesk reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 61 Vision Helpdesk reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 38 Vision Helpdesk reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live

Based on 39 Vision Helpdesk reviews and verified by the G2 Product R&D team. Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Based on 27 Vision Helpdesk reviews and verified by the G2 Product R&D team. Make and receive calls directly in the application. Track and record calls for analysis.

Routes tickets automatically to the appropriate user. This feature was mentioned in 22 Vision Helpdesk reviews.

As reported in 22 Vision Helpdesk reviews. Prioritizes tickets based on factors configured by the user.

As reported in 25 Vision Helpdesk reviews. Notifies the IT team when a ticket needs action.

As reported in 21 Vision Helpdesk reviews. Provides a forum for answers to common questions.

As reported in 18 Vision Helpdesk reviews. Integrates knowledge base articles into a ticket.

Displays important metrics relating to performance. This feature was mentioned in 23 Vision Helpdesk reviews.

Tracks time worked on a ticket. 23 reviewers of Vision Helpdesk have provided feedback on this feature.

Provides surveys to measure employee satisfaction. This feature was mentioned in 17 Vision Helpdesk reviews.

As reported in 18 Vision Helpdesk reviews. Enables access to service desk features via mobile device.

Enables employees to view the status of their tickets. 22 reviewers of Vision Helpdesk have provided feedback on this feature.

Based on 15 Vision Helpdesk reviews. Provides a directory of all users within an organization.

Enables access to service desk features through multiple channels such as email, phone, or the portal. 18 reviewers of Vision Helpdesk have provided feedback on this feature.

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 24 Vision Helpdesk reviews.

Based on 24 Vision Helpdesk reviews. Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues. This feature was mentioned in 22 Vision Helpdesk reviews.

Based on 15 Vision Helpdesk reviews. Optimizes the customer self-service experience on mobile devices

Based on 16 Vision Helpdesk reviews. Gives the user targeted, personalized results based on their activity or preferences

Based on 15 Vision Helpdesk reviews. Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

As reported in 16 Vision Helpdesk reviews. Automates some or all operation related tasks

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools This feature was mentioned in 16 Vision Helpdesk reviews.

Based on 11 Vision Helpdesk reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

As reported in 11 Vision Helpdesk reviews. Delivers notifications to both sides of the conversation.

As reported in 11 Vision Helpdesk reviews. Sends automated emails to further engage clients and potential clients.

As reported in 11 Vision Helpdesk reviews. Allows for live chat to be enabled within the app for customer help.

Allows agents to join a customer's browser session and navigate through the website with them. This feature was mentioned in 11 Vision Helpdesk reviews.

Based on 57 Vision Helpdesk reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Archives conversations in a separate location for later reference. This feature was mentioned in 11 Vision Helpdesk reviews.

Based on 11 Vision Helpdesk reviews. Enables employees to denote potential customers.

Establishes a knowledge base for employee reference during conversations. This feature was mentioned in 11 Vision Helpdesk reviews.

As reported in 11 Vision Helpdesk reviews. Provides a central location for help requests, helping employees respond sooner.

Based on 11 Vision Helpdesk reviews. Allows for the creation of profiles for contacts and customers.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting