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Compare GLPI and Vision Helpdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (37.1% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
€19.00 Per Month
$12.00 1 Per Staff Per Month
GLPI
Star Rating
(39)4.6 out of 5
Market Segments
Mid-Market (37.1% of reviews)
Pros & Cons
Entry-Level Pricing
€19.00 Per Month
Browse all 4 pricing plansVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansGLPI vs Vision Helpdesk
When assessing the two solutions, reviewers found Vision Helpdesk easier to use and set up. Reviewers also felt that Vision Helpdesk was easier to do business with overall. However, reviewers felt that administration of both products was equally easy.
- Reviewers felt that Vision Helpdesk meets the needs of their business better than GLPI.
- When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over GLPI.
Pricing
Entry-Level Pricing
GLPI
GLPI Network Cloud
€19.00
Per Month
The most advanced GLPI Network Cloud offer: all exclusive plugins included.
- Free backups
- Free updates
- Free data migration
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
GLPI
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
9.0
27
9.2
88
Ease of Use
8.6
28
9.0
88
Ease of Setup
8.2
16
8.7
82
Ease of Admin
9.1
15
9.1
74
Quality of Support
8.4
20
9.4
86
Has the product been a good partner in doing business?
8.5
11
9.5
73
Product Direction (% positive)
8.5
24
9.3
83
Features by Category
Ticket and Case Management
Not enough data
9.4
69
|
Verified
Not enough data
9.2
68
|
Verified
Not enough data
8.9
65
|
Verified
Not enough data
9.2
62
Not enough data
8.8
56
|
Verified
Not enough data
9.0
64
|
Verified
Not enough data
8.8
61
|
Verified
Not enough data
8.7
38
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
66
|
Verified
Not enough data
9.3
61
|
Verified
Not enough data
8.7
38
Not enough data
8.9
39
|
Verified
Not enough data
8.3
27
|
Verified
Platform
Not enough data
8.7
49
|
Verified
Not enough data
8.4
57
|
Verified
Not enough data
9.1
57
|
Verified
Not enough data
8.8
40
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
9.1
58
|
Verified
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
8.8
11
Internal Use
Not enough data
8.4
57
|
Verified
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
8.9
11
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
24
Not enough data
9.2
24
Not enough data
9.1
22
Not enough data
9.1
15
Not enough data
9.5
16
Self-Service Platform
Not enough data
9.7
15
Not enough data
9.5
16
Not enough data
Feature Not Available
Not enough data
9.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.4
19
8.6
22
8.8
20
8.4
22
9.5
22
9.0
25
8.4
19
8.6
21
7.9
17
8.5
18
Reporting
8.6
21
8.2
23
8.9
19
7.9
23
7.5
17
8.3
17
Access & Usability
7.6
20
7.9
18
8.8
23
8.7
22
9.0
20
8.6
15
9.1
16
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
GLPI and Vision Helpdesk are categorized as Service Desk
Reviews
Reviewers' Company Size
GLPI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.4%
Telecommunications
13.9%
Government Administration
8.3%
Computer & Network Security
8.3%
Oil & Energy
5.6%
Other
44.4%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
What is GLPI ticket?
1 Comment
MA
“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they...Read more
Is GLPI free to use?
1 Comment
FL
Yes !
As 100% open source free software (GNU GPL License), GLPI is free to use!
To be accompanied by certified experts, to benefit from unlimited...Read more
GLPI has no more discussions with answers
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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