# GLPI vs Vision Helpdesk Comparison | | GLPI | Vision Helpdesk | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.6 out of 5 | | **Total Reviews** | 41 | 94 | | **Largest Market Segment** | Mid-Market (37.8% of reviews) | Small-Business (59.8% of reviews) | | **Entry Level Price** | €19.00 Per Month | $12.00 1 Per Staff Per Month | --- ## Top Pros & Cons ### GLPI Pros: - Ease of Use (2 reviews) - Asset Management (1 reviews) Cons: - Complex Configuration (1 reviews) - Inadequate Reporting (1 reviews) ### Vision Helpdesk Pros: - Features (6 reviews) - Automation (4 reviews) Cons: - Learning Curve (3 reviews) - Limited Customization (3 reviews) --- ## Ratings Comparison | Rating | GLPI | Vision Helpdesk | |---|---|---| | **Meets Requirements** | 9.0 (29 reviews) | 9.2 (87 reviews) | | **Ease of Use** | 8.6 (30 reviews) | 9.0 (87 reviews) | | **Ease of Setup** | 8.2 (17 reviews) | 8.7 (81 reviews) | | **Ease of Admin** | 9.1 (15 reviews) | 9.1 (73 reviews) | | **Quality of Support** | 8.3 (21 reviews) | 9.4 (85 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (11 reviews) | 9.5 (72 reviews) | | **Product Direction (% positive)** | 8.6 (25 reviews) | 9.3 (82 reviews) | --- ## Pricing ### GLPI #### Entry-Level Pricing Plan: GLPI Network Cloud Price: €19.00 Per Month Description: The most advanced GLPI Network Cloud offer: all exclusive plugins included. Key Features: - Free backups - Free updates - Free data migration [Browse all 4 editions](https://www.g2.com/products/glpi/pricing) #### Free Trial Yes ### Vision Helpdesk #### Entry-Level Pricing Plan: Starter Help Desk - SaaS License Price: $12.00 1 Per Staff Per Month Description: Download Recurring License will cost $8 per staff per month billed annually. Download One Time License will cost $200 per staff one time Key Features: - Multi Channel Help desk - Ticket Management - Knowledgebase Management [Browse all 6 editions](https://www.g2.com/products/vision-helpdesk/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **GLPI** | N/A | N/A | | **Vision Helpdesk** | 8.9/10 | 72 | #### Ticket and Case Management | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Ticket creation user experience** | Not enough data | 9.4 (68 reviews) ✓ Verified | | **Ticket response user experience** | Not enough data | 9.2 (67 reviews) ✓ Verified | | **Workflow** | Not enough data | 8.9 (64 reviews) ✓ Verified | | **Response Automation** | Not enough data | 9.2 (61 reviews) | | **SLA Management** | Not enough data | 8.8 (55 reviews) ✓ Verified | | **Attachments/Screencasts** | Not enough data | 9.0 (63 reviews) ✓ Verified | | **Ticket Collaboration** | Not enough data | 8.8 (60 reviews) ✓ Verified | | **Customer and Contacts Database** | Not enough data | 8.7 (37 reviews) ✓ Verified | #### Generative AI | Feature | GLPI | Vision Helpdesk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Customer Portal** | Not enough data | 9.2 (65 reviews) ✓ Verified | | **Email to Case** | Not enough data | 9.3 (60 reviews) ✓ Verified | | **Chat/Live Support** | Not enough data | 8.7 (37 reviews) | | **Social Integration** | Not enough data | 8.9 (38 reviews) ✓ Verified | | **Voice** | Not enough data | 8.3 (26 reviews) ✓ Verified | #### Platform | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Mobile User Support** | Not enough data | 8.7 (48 reviews) ✓ Verified | | **Customization ** | Not enough data | 8.4 (56 reviews) ✓ Verified | | **User, Role, and Access Management** | Not enough data | 9.1 (56 reviews) ✓ Verified | | **Integration** | Not enough data | 8.8 (39 reviews) ✓ Verified | | **Reporting** | Not enough data | 8.7 (55 reviews) ✓ Verified | | **Dashboards** | Not enough data | 9.0 (57 reviews) ✓ Verified | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **GLPI** | N/A | N/A | | **Vision Helpdesk** | N/A | N/A | #### Asset Inventory | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Hardware Asset Inventory** | Not enough data | Not enough data | | **Software Asset Inventory** | Not enough data | Not enough data | | **Cloud Asset Inventory** | Not enough data | Not enough data | | **Mobile Asset Inventory** | Not enough data | Not enough data | | **Asset Discovery** | Not enough data | Not enough data | #### Generative AI | Feature | GLPI | Vision Helpdesk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Management | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Central Dashboard** | Not enough data | Not enough data | | **Asset Policy Management** | Not enough data | Not enough data | | **Risk Management** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **GLPI** | N/A | N/A | | **Vision Helpdesk** | 8.9/10 | 68 | #### Generative AI | Feature | GLPI | Vision Helpdesk | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Communication | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Pop-up Chat** | Not enough data | 9.2 (10 reviews) | | **Notifications** | Not enough data | 9.0 (10 reviews) | | **Targeted Emails** | Not enough data | 8.7 (10 reviews) | | **In-App Messaging** | Not enough data | 9.0 (10 reviews) | | **Co-Browsing** | Not enough data | 8.7 (10 reviews) | #### Internal Use | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Customization ** | Not enough data | 8.4 (56 reviews) ✓ Verified | | **Conversation Archiving** | Not enough data | 8.5 (10 reviews) | | **Lead Development** | Not enough data | 9.0 (10 reviews) | | **Knowledge Base** | Not enough data | 9.2 (10 reviews) | | **Team Inbox ** | Not enough data | 9.3 (10 reviews) | | **Customer Profiles** | Not enough data | 8.8 (10 reviews) | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **GLPI** | N/A | N/A | | **Vision Helpdesk** | 9.4/10 | 28 | #### Generative AI | Feature | GLPI | Vision Helpdesk | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Knowledge Base** | Not enough data | 9.4 (24 reviews) | | **Searchable Articles** | Not enough data | 9.2 (24 reviews) | | **Community Forums** | Not enough data | 9.1 (22 reviews) | | **Mobile Optimization** | Not enough data | 9.1 (15 reviews) | | **Personalization** | Not enough data | 9.5 (16 reviews) | #### Self-Service Platform | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Branding** | Not enough data | 9.7 (15 reviews) | | **Automation** | Not enough data | 9.5 (16 reviews) | | **Artificial Intelligence** | Not enough data | Feature Not Available | | **Integrations** | Not enough data | 9.5 (16 reviews) | #### Agentic AI - Customer Self-Service | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **GLPI** | 8.6/10 | 27 | | **Vision Helpdesk** | 8.5/10 | 27 | #### Incident Management | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Automate Ticket Routing** | 9.4 (19 reviews) | 8.6 (22 reviews) | | **Ticket Prioritization** | 8.8 (20 reviews) | 8.4 (22 reviews) | | **Ticket Notifications** | 9.5 (22 reviews) | 9.0 (25 reviews) | | **Knowledge Base** | 8.4 (19 reviews) | 8.6 (21 reviews) | | **Knowledge Base/Ticket Integration** | 7.9 (17 reviews) | 8.5 (18 reviews) | #### Reporting | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Dashboards** | 8.6 (22 reviews) | 8.2 (23 reviews) | | **Time Tracking** | 8.9 (19 reviews) | 7.9 (23 reviews) | | **Surveys** | 7.5 (17 reviews) | 8.3 (17 reviews) | #### Access & Usability | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Mobile** | 7.6 (20 reviews) | 7.9 (18 reviews) | | **Self Service** | 8.8 (23 reviews) | 8.7 (22 reviews) | | **Active Directory** | 9.0 (20 reviews) | 8.6 (15 reviews) | | **Multi-Channel Access** | 9.1 (16 reviews) | 8.7 (18 reviews) | #### Agentic AI - Service Desk | Feature | GLPI | Vision Helpdesk | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk) **Unique to GLPI (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) **Unique to Vision Helpdesk (3):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Live Chat Software](https://www.g2.com/categories/live-chat) --- ## Reviewer Demographics ### By Company Size | Segment | GLPI | Vision Helpdesk | |---|---|---| | **Small-Business** | 29.7% | 59.8% | | **Mid-Market** | 37.8% | 34.8% | | **Enterprise** | 32.4% | 5.4% | ### By Industry #### GLPI - **Information Technology and Services:** 18.4% - **Telecommunications:** 13.2% - **Government Administration:** 7.9% - **Computer & Network Security:** 7.9% - **Oil & Energy:** 5.3% - **Hospital & Health Care:** 5.3% - **Banking:** 5.3% - **Accounting:** 2.6% - **Architecture & Planning:** 2.6% - **Automotive:** 2.6% - **Other:** 28.9% #### Vision Helpdesk - **Non-Profit Organization Management:** 18.5% - **Information Technology and Services:** 9.8% - **Internet:** 6.5% - **Computer Software:** 5.4% - **Education Management:** 5.4% - **Computer & Network Security:** 4.3% - **Staffing and Recruiting:** 3.3% - **Electrical/Electronic Manufacturing:** 3.3% - **Automotive:** 2.2% - **Hospital & Health Care:** 2.2% - **Other:** 39.1% --- ## Alternatives ### Alternatives to GLPI - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1878 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews) - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4314 reviews) - [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (68 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (784 reviews) - [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) — 4.6/5 stars (27 reviews) - [iTop](https://www.g2.com/products/itop/reviews) — 4.3/5 stars (7 reviews) ### Alternatives to Vision Helpdesk - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7681 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews) - [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews) - [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3867 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews) --- ## Top Discussions ### GLPI - Title: [What is GLPI ticket?](https://www.g2.com/discussions/what-is-glpi-ticket) — 1 comment > **Top comment:** "“Support ticket” is a term popularized by support software to describe an interaction between customers and support teams. When customers have problems, they..." - Title: [Is GLPI free to use?](https://www.g2.com/discussions/is-glpi-free-to-use) — 1 comment, 1 upvote > **Top comment:** "Yes ! As 100% open source free software (GNU GPL License), GLPI is free to use! To be accompanied by certified experts, to benefit from unlimited..." ### Vision Helpdesk - Title: [How would you automate your current helpdesk system?](https://www.g2.com/discussions/how-would-you-automate-your-current-helpdesk-system) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar https://www.youtube.com/watch?v=vdOJ_CH7glk..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/glpi-vs-vision-helpdesk)