---
title: VirtualPBX Reviews
meta_title: 'VirtualPBX Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 35 reviews by the users' company size, role or industry to
  find out how VirtualPBX works for a business like yours.
aggregate_rating:
  rating_value: 4.2
  review_count: 35
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---

# VirtualPBX Reviews
**Vendor:** VirtualPBX  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 35
## About VirtualPBX
We built the very first cloud phone system back in 1997. Today, we’re still keeping it simple for small businesses: fast, reliable calling, no contracts, and no hidden fees. Get every single feature on one smarter plan. Stay connected to your team and customers from anywhere. Need an extra set of hands? Smart AI tools answer calls and handle routine tasks so you can do more with less. And our real, US-based support is always here to help.



## VirtualPBX Pros & Cons
**What users like:**

- Users praise the **excellent customer support** of VirtualPBX, highlighting their professionalism and attentive service. (3 reviews)
- Users highlight the **exceptional customer service** of VirtualPBX, praising the professionalism and support provided by the team. (2 reviews)
- Users praise the **helpful customer service** of VirtualPBX, noting professionalism and thorough support throughout their experience. (2 reviews)
- Users praise the **excellent customer service** of VirtualPBX, appreciating the thorough assistance and support provided. (1 reviews)
- Users highlight the **efficiency** of VirtualPBX, appreciating prompt service and smooth onboarding processes. (1 reviews)
- Helpfulness (1 reviews)
- Navigation Ease (1 reviews)
- Quick Setup (1 reviews)
- Users rave about the **excellent customer support** from VirtualPBX, making it superior to other VoIP services. (1 reviews)


## VirtualPBX Discussions
  - [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5)
  - [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps)
  - [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for)
  - [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software)

- [View VirtualPBX pricing details and edition comparison](https://www.g2.com/products/virtualpbx/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-17+19%3A32%3A50+-0500&secure%5Bsession_id%5D=8d3c043a-81b6-4c17-92aa-ec59b2b20b0f&secure%5Btoken%5D=e1ae8c99ee808c01842607c35b02ce96fb1c440c35e7798433ae64800510955f&format=llm_user)
## VirtualPBX Integrations
  - [Smith.ai AI Receptionist](https://www.g2.com/products/smith-ai-ai-receptionist/reviews)

## VirtualPBX Features
**Channels**
- Voice

**Platform**
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Conference Calls
- Desk-to-Desk Calls

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Administrative**
- Call Recording
- Reporting & Dashboards

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts

## Top VirtualPBX Alternatives
  - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews)
  - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews)
  - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,376 reviews)