--- title: VirtualPBX Reviews meta_title: 'VirtualPBX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 35 reviews by the users' company size, role or industry to find out how VirtualPBX works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 35 scale: '5' date_modified: '2026-07-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # VirtualPBX Reviews **Vendor:** VirtualPBX **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 35 ## About VirtualPBX VirtualPBX is a leading provider of business communication solutions, offering a suite of products designed to help companies of all sizes connect with their customers and teams. The three core products are VirtualPBX Business Phone Plans, VirtualText, and VirtualPBX Contact Center. VirtualPBX Business Phone Plans: This is a comprehensive VoIP phone system that provides professional-grade features for small and medium businesses. It allows users to manage their business calls from any device—whether it's a mobile phone, desktop, or traditional desk phone. Key features include an auto-attendant, customizable greetings, advanced call reporting, call recording, and seamless CRM integrations. The plans are designed to be flexible and scalable, providing businesses with the tools they need to stay connected and professional from anywhere. VirtualText: This is a standalone business text messaging service that enables organizations to streamline customer and team communication. VirtualText allows businesses to send and receive SMS and MMS messages using their existing business phone numbers. It offers a shared inbox for team collaboration, and powerful marketing features like automated messaging, drip campaigns, scheduled blasts, and contact segmentation. The service also integrates with popular CRMs and internal communication apps, helping businesses to manage conversations, send targeted messages, and stay compliant with industry regulations. VirtualPBX Contact Center: Designed for businesses with higher call volumes, the Contact Center solution provides advanced features to manage and optimize customer service operations. It includes everything from the Business Phone Plans, with added capabilities like Automatic Call Distribution (ACD) queues, live dashboards for real-time monitoring, and in-depth call analytics. The system allows for features like call tagging, callback options, and supervisor tools like "whisper" and "barge" to improve agent performance and customer experiences. The Contact Center is built to streamline workflows, providing robust integrations with CRMs to give agents the full context of every customer interaction. ## VirtualPBX Pros & Cons **What users like:** - Users commend the **exceptional customer support** of VirtualPBX, highlighting professionalism and helpfulness throughout their experience. (3 reviews) - Users commend the **exceptional customer service** of VirtualPBX, highlighting professionalism and thorough support throughout their experience. (2 reviews) - Users praise the **helpful customer service** of VirtualPBX, noting their professionalism and attentive support throughout the process. (2 reviews) - Users appreciate the **excellent customer service** of VirtualPBX, noting their helpfulness in resolving issues effectively. (1 reviews) - Users commend the **efficiency** of VirtualPBX, highlighting exceptional service and timely assistance throughout their onboarding process. (1 reviews) - Helpfulness (1 reviews) - Navigation Ease (1 reviews) - Quick Setup (1 reviews) - Users rave about the **excellent customer support** from VirtualPBX, making it superior to other VoIP services. (1 reviews) ## VirtualPBX Discussions - [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5) - [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps) - [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for) - [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software) - [View VirtualPBX pricing details and edition comparison](https://www.g2.com/products/virtualpbx/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+16%3A36%3A12+-0500&secure%5Bsession_id%5D=7cbf8754-6961-42c2-9b33-9bdcc039ed33&secure%5Btoken%5D=a42f6b401b70e9f1c7c611ac76c2ea0375733c7ccec00c0382286dff56ded570&format=llm_user) ## VirtualPBX Integrations - [Smith.ai AI Receptionist](https://www.g2.com/products/smith-ai-ai-receptionist/reviews) ## VirtualPBX Features **Channels** - Voice **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top VirtualPBX Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,371 reviews)