Virtuagym Reviews & Product Details

I love the onboarding process. My onboarding specialist, Mateo Ronderos has been awesome. I have a very fast timeline with the start of my program and Mateo has been so helpful every step of the way. Answering all my questions and explaining things to me in terms I can understand. The weekly tasks are very helpful and I am getting more familiar with the platform every time I log on. With Mateo's help I am ready for my launch! I feel the pricing is very fair for everything you receive. Review collected by and hosted on G2.com.

Can't really think of anything I dislike. Its very user friendly, I do forget some of the things we went over with onboarding, but the help function has been extremely helpful. Review collected by and hosted on G2.com.

Virtualgym software allows us to manage our members, provide access to the gym facilities, communicate with our members in a very dynamic way and help our members in their training. It's a very interesting all-in-one package which cover almost all needs ! During the COVID pandemic, even with our Gym closed, the Virtuagym solution helped us to keep the link with our members using social posts and proposing exercises via the app. Moreover, Virtuagym team is very supportive in our small issues and is open for innovation on their platform. Review collected by and hosted on G2.com.

Integration with other well-known fitness/sport platforms/apps like Strava/Garmin could be more developed. But in general, I don't have negative points. Virtuagym is doing a great job to improve its solution continuously, proposing new services and features. Review collected by and hosted on G2.com.

We are satisfied with the tool offered by Virtuagym: the fitness coaching app is an added value to our offer and allows our coaches to closely monitor their clients thanks to fitness assessments and personalized training. The client follow-up is very thorough, and regular contact with Virtuagym allows us to develop the tool according to our needs and benefit from the regular improvements made to the service. Review collected by and hosted on G2.com.

We would like the interface for coaches to be developed to allow them to have reminders, for example, when a training plan is coming to an end or when a client's subscription is about to expire. Review collected by and hosted on G2.com.

Being in the corporate market, their understanding of our client base Review collected by and hosted on G2.com.

The pricing structure, if would be helpful to be able to add additional modules for rather than have to pay for all the upgraded modules Review collected by and hosted on G2.com.

The ease of use and the one-on-one support. Review collected by and hosted on G2.com.

The credits option. They are confusing and difficult to explain to clients. Review collected by and hosted on G2.com.

VG has provided us with a world-class bespoke digital integration app for Personal Trainers and a world-class customer support service to match. Review collected by and hosted on G2.com.

Price point can be a barrier,it's all about the upsell and identifying USPs Review collected by and hosted on G2.com.

The Software from Virtuagym is the heart of our organization. We have a clear overview of what our clients do in and outside the gym with movement, but also every financial part with the client. With the Covid, we had a smooth transition to a Hybrid model where we had all the help from Virtuagym and they made nice features that were needed during, because of the Covid. Review collected by and hosted on G2.com.

They could see if they can speed up the new schedule. But again because we already love the preview. Review collected by and hosted on G2.com.

Offers a great way to connect with your clients/members from fitness and nutrition tracking, scheduling, attendance tracking to e-commerce and maybe more importantly enabling any fitness business to build that ever so valuable community. The software competes well with its rivals and offers a more cost-effective price point. Review collected by and hosted on G2.com.

Honestly, from my viewpoint I have had a great experience Review collected by and hosted on G2.com.

From point of sale all the way through to the on boarding process, my experience with Virtuagym has been nothing short of amazing! I've had one great representative after another; special thanks to Juan Pablo who was the absolute best from start to finish. Aside from that, the software itself has been wonderful. It has a modern design that contains so many great features for both clients and fitness professionals! Very helpful in terms of management. Review collected by and hosted on G2.com.

I wish Virtuagym it provided confirmation emails when clients make Webshop purchases and/or book classes. Also, for appointment scheduling it would be more convenient if you could set personal availability to future events as oppose to booking each slot one at a time. Review collected by and hosted on G2.com.

The most valuable feature is the ability to customize almost everything and the freedom to control the design and the different tiles Review collected by and hosted on G2.com.

Customer service is poor, they don't have an office in the US. Onboarding process is very poor and very long while we are paying an unfinished product. Most of the built in features like 'workouts' 'challenges' and 'schedule' are very limited and not easy to use. Review collected by and hosted on G2.com.