Verizon Connect Features
Before the Job (4)
Calendar
Uses the calendar tool to determine field workers who are free for the job.
Dispatch
Notifies field service workers of their upcoming assignments.
Roles
Allows users to see tasks according to permissions and roles.
Booking
Allows clients to book jobs through the desktop page or within the app.
On the Job (5)
Location
Tracks employee location to ensure timeliness.
Employee Communication
Enables communication within the app from manager to field service employee.
Behavior Monitoring
Monitors behavior in the field.
Client Notifications
Notifies clients, should any delays or mishaps occur.
Field Sales
Includes some ability to serve as a sales and ordering application.
After the Job (4)
Reports
Creates reports that reflect field performance either as a team or individually, to review productivity.
Analytics
Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.
Invoicing
Sends invoices through the software and allows clients to pay on the spot.
CRM Integrations
Integrates with CRM software to monitor all aspects of the customer relationship.
Routing (3)
Master Routing
Matches customer requests with routes and driver or vehicle availability. This feature was mentioned in 107 Verizon Connect reviews.
Default Routes
Define default routes per customer, geography, type of vehicle or type of cargo. 104 reviewers of Verizon Connect have provided feedback on this feature.
Route Assignment
Routes can be assigned to drivers individually or by batch base on criteria such as qualifications or experience. This feature was mentioned in 103 Verizon Connect reviews.
Scheduling (4)
Master Schedule
Defines schedules for a geographical area, customer group, or type of delivery. 97 reviewers of Verizon Connect have provided feedback on this feature.
Constraints
As reported in 85 Verizon Connect reviews. Define and implement constraints such as maximum distance or number of required stops.
Adjustments
Administrators can override schedules when unexpected changes occur. This feature was mentioned in 90 Verizon Connect reviews.
ETA
Estimated time of arrival can be shared with customers and adjusted when needed. This feature was mentioned in 126 Verizon Connect reviews.
Optimization (3)
Priorities
Allows users to establish and change priorities for routing activities. This feature was mentioned in 98 Verizon Connect reviews.
Real Time
Routes can be automatically adjusted in real time based on predefined rules. This feature was mentioned in 131 Verizon Connect reviews.
Dynamic Routing
Adjust routes based on company constraints and customer requirements. 100 reviewers of Verizon Connect have provided feedback on this feature.
Analytics (7)
Performance
Based on 116 Verizon Connect reviews. Analyse the performance of different routes or schedules.
Time & Costs
As reported in 116 Verizon Connect reviews. Track time (for travel, load/unload, etc.) and the associated costs.
Productivity
As reported in 128 Verizon Connect reviews. Monitor driver productivity based on KPIs such as time to destination.
Vehicle Performance
Analyze vehicle performance for various routes or types of deliveries. 258 reviewers of Verizon Connect have provided feedback on this feature.
Driver Performance
Provide KPIs to monitor and manage driver performance. This feature was mentioned in 333 Verizon Connect reviews.
Costs
As reported in 252 Verizon Connect reviews. Analyze costs for vehicle maintenance, fuel consumption, or mileage.
Driver Performance
Based on 15 Verizon Connect reviews. Provide KPIs to monitor and manage driver performance.
Vehicle Management (4)
Inventory
Manages the inventory of vehicles across multiple locations. This feature was mentioned in 265 Verizon Connect reviews.
Fuel Management
Based on 245 Verizon Connect reviews. Ability to monitor and optimize fuel consumption.
Maintenance
Schedule maintenance operations and plan downtime. 278 reviewers of Verizon Connect have provided feedback on this feature.
Vehicle Tracking
Track the location of vehicles using GPS technology. This feature was mentioned in 435 Verizon Connect reviews.
Driver Management (4)
Onboarding
Provide features for onboarding of new drivers. This feature was mentioned in 225 Verizon Connect reviews.
Safety
Implement safety measures to comply with regulations. 330 reviewers of Verizon Connect have provided feedback on this feature.
Driver Tracking
Based on 417 Verizon Connect reviews. Allow dispatchers to track the location of drivers in real time.
Driver Behavior
Analyze driver behavior to identify issues and prevent accidents. 392 reviewers of Verizon Connect have provided feedback on this feature.
Deliveries (3)
ETAs
Based on 240 Verizon Connect reviews. Calculate the estimated time of arrival (ETA) for each delivery.
Proof of delivery
Based on 183 Verizon Connect reviews. Allow drivers to capture customer confirmation on shipments.
Route Optimization
As reported in 202 Verizon Connect reviews. Suggest optimal routes for deliveries to save time and fuel.
Vehicle Tracking (5)
Alerts
As reported in 17 Verizon Connect reviews. Create alerts for speeding, idle engine, or fast acceleration.
Locations
Based on 17 Verizon Connect reviews. Track the location of vehicles using GPS technology.
Fuel Consumption
Based on 15 Verizon Connect reviews. Ability to monitor and optimize fuel consumption.
Inventory
Monitor the inventory of vehicles across multiple locations. This feature was mentioned in 16 Verizon Connect reviews.
Geofencing
Set up geographic boundaries around areas that needs to be monitored. This feature was mentioned in 16 Verizon Connect reviews.
Driver Tracking (4)
Alerts
Deliver driver alerts via text message or other forms of communication. 16 reviewers of Verizon Connect have provided feedback on this feature.
Mileage
As reported in 15 Verizon Connect reviews. Track actual mileage and compare to estimated distances.
Performance
As reported in 15 Verizon Connect reviews. Monitor driver performance based on idle time and on-time deliveries.
ETAs
Provide estimated times of arrival (ETAs) for deliveries. 15 reviewers of Verizon Connect have provided feedback on this feature.
ELD Compliance (4)
Hours Logged
Allows users to access daily and weekly hours logged, time remaining, and hours of service (HOS) status 148 reviewers of Verizon Connect have provided feedback on this feature.
Preventive Maintenance
Provides preventive maintenance alerts to help drivers avoid ELD mandate fines This feature was mentioned in 162 Verizon Connect reviews.
DVIR
Drivers can submit DVIRs from within the software This feature was mentioned in 104 Verizon Connect reviews.
Offline Access
Based on 117 Verizon Connect reviews. Allows users to access the ELD even when offline
Dashcam (3)
Automatic Incident Detection
Based on 133 Verizon Connect reviews. Allows uses to identify any footage that has incidents involving collisions or harsh breaking
Safety Score
Provides driver with a safety score based on driving performance 153 reviewers of Verizon Connect have provided feedback on this feature.
Automated Footage Upload
Dashcam footage is automatically uploaded to the cloud for access This feature was mentioned in 119 Verizon Connect reviews.
Generative AI (2)
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
Agentic AI - Fleet Management (6)
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Multi-step Planning
Ability to break down and plan multi-step processes
Collision Detection
Notifies users of colllision concerns
Natural Language Interaction
Engages in human-like conversation for task delegation
Facial Recognition
Analyzes driver biometrics to alert of any safety concerns
Agentic AI - Fleet Tracking (2)
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Field Service Management (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Generative AI - Fleet Management (1)
Text Summarization
Condenses long documents or text into a brief summary.





