Verizon Connect Features
Before the Job (4)
Calendar
Uses the calendar tool to determine field workers who are free for the job.
Dispatch
Notifies field service workers of their upcoming assignments.
Roles
Allows users to see tasks according to permissions and roles.
Booking
Allows clients to book jobs through the desktop page or within the app.
On the Job (5)
Location
Tracks employee location to ensure timeliness.
Employee Communication
Enables communication within the app from manager to field service employee.
Behavior Monitoring
Monitors behavior in the field.
Client Notifications
Notifies clients, should any delays or mishaps occur.
Field Sales
Includes some ability to serve as a sales and ordering application.
After the Job (4)
Reports
Creates reports that reflect field performance either as a team or individually, to review productivity.
Analytics
Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.
Invoicing
Sends invoices through the software and allows clients to pay on the spot.
CRM Integrations
Integrates with CRM software to monitor all aspects of the customer relationship.
Routing (3)
Master Routing
This feature was mentioned in 107 Verizon Connect reviews.
Matches customer requests with routes and driver or vehicle availability.
Default Routes
As reported in 104 Verizon Connect reviews.
Define default routes per customer, geography, type of vehicle or type of cargo.
Route Assignment
As reported in 103 Verizon Connect reviews.
Routes can be assigned to drivers individually or by batch base on criteria such as qualifications or experience.
Scheduling (4)
Master Schedule
This feature was mentioned in 97 Verizon Connect reviews.
Defines schedules for a geographical area, customer group, or type of delivery.
Constraints
As reported in 85 Verizon Connect reviews.
Define and implement constraints such as maximum distance or number of required stops.
Adjustments
This feature was mentioned in 90 Verizon Connect reviews.
Administrators can override schedules when unexpected changes occur.
ETA
126 reviewers of Verizon Connect have provided feedback on this feature.
Estimated time of arrival can be shared with customers and adjusted when needed.
Optimization (3)
Priorities
98 reviewers of Verizon Connect have provided feedback on this feature.
Allows users to establish and change priorities for routing activities.
Real Time
Based on 131 Verizon Connect reviews.
Routes can be automatically adjusted in real time based on predefined rules.
Dynamic Routing
As reported in 100 Verizon Connect reviews.
Adjust routes based on company constraints and customer requirements.
Analytics (7)
Performance
This feature was mentioned in 116 Verizon Connect reviews.
Analyse the performance of different routes or schedules.
Time & Costs
As reported in 116 Verizon Connect reviews.
Track time (for travel, load/unload, etc.) and the associated costs.
Productivity
128 reviewers of Verizon Connect have provided feedback on this feature.
Monitor driver productivity based on KPIs such as time to destination.
Vehicle Performance
This feature was mentioned in 258 Verizon Connect reviews.
Analyze vehicle performance for various routes or types of deliveries.
Driver Performance
This feature was mentioned in 333 Verizon Connect reviews.
Provide KPIs to monitor and manage driver performance.
Costs
252 reviewers of Verizon Connect have provided feedback on this feature.
Analyze costs for vehicle maintenance, fuel consumption, or mileage.
Driver Performance
15 reviewers of Verizon Connect have provided feedback on this feature.
Provide KPIs to monitor and manage driver performance.
Vehicle Management (4)
Inventory
Based on 265 Verizon Connect reviews.
Manages the inventory of vehicles across multiple locations.
Fuel Management
245 reviewers of Verizon Connect have provided feedback on this feature.
Ability to monitor and optimize fuel consumption.
Maintenance
This feature was mentioned in 278 Verizon Connect reviews.
Schedule maintenance operations and plan downtime.
Vehicle Tracking
As reported in 435 Verizon Connect reviews.
Track the location of vehicles using GPS technology.
Driver Management (4)
Onboarding
As reported in 225 Verizon Connect reviews.
Provide features for onboarding of new drivers.
Safety
Based on 330 Verizon Connect reviews.
Implement safety measures to comply with regulations.
Driver Tracking
As reported in 417 Verizon Connect reviews.
Allow dispatchers to track the location of drivers in real time.
Driver Behavior
This feature was mentioned in 392 Verizon Connect reviews.
Analyze driver behavior to identify issues and prevent accidents.
Deliveries (3)
ETAs
As reported in 240 Verizon Connect reviews.
Calculate the estimated time of arrival (ETA) for each delivery.
Proof of delivery
As reported in 183 Verizon Connect reviews.
Allow drivers to capture customer confirmation on shipments.
Route Optimization
Based on 202 Verizon Connect reviews.
Suggest optimal routes for deliveries to save time and fuel.
Vehicle Tracking (5)
Alerts
Based on 17 Verizon Connect reviews.
Create alerts for speeding, idle engine, or fast acceleration.
Locations
Based on 17 Verizon Connect reviews.
Track the location of vehicles using GPS technology.
Fuel Consumption
This feature was mentioned in 15 Verizon Connect reviews.
Ability to monitor and optimize fuel consumption.
Inventory
This feature was mentioned in 16 Verizon Connect reviews.
Monitor the inventory of vehicles across multiple locations.
Geofencing
Based on 16 Verizon Connect reviews.
Set up geographic boundaries around areas that needs to be monitored.
Driver Tracking (4)
Alerts
As reported in 16 Verizon Connect reviews.
Deliver driver alerts via text message or other forms of communication.
Mileage
As reported in 15 Verizon Connect reviews.
Track actual mileage and compare to estimated distances.
Performance
This feature was mentioned in 15 Verizon Connect reviews.
Monitor driver performance based on idle time and on-time deliveries.
ETAs
Based on 15 Verizon Connect reviews.
Provide estimated times of arrival (ETAs) for deliveries.
ELD Compliance (4)
Hours Logged
As reported in 148 Verizon Connect reviews.
Allows users to access daily and weekly hours logged, time remaining, and hours of service (HOS) status
Preventive Maintenance
As reported in 162 Verizon Connect reviews.
Provides preventive maintenance alerts to help drivers avoid ELD mandate fines
DVIR
This feature was mentioned in 104 Verizon Connect reviews.
Drivers can submit DVIRs from within the software
Offline Access
117 reviewers of Verizon Connect have provided feedback on this feature.
Allows users to access the ELD even when offline
Dashcam (3)
Automatic Incident Detection
This feature was mentioned in 133 Verizon Connect reviews.
Allows uses to identify any footage that has incidents involving collisions or harsh breaking
Safety Score
This feature was mentioned in 153 Verizon Connect reviews.
Provides driver with a safety score based on driving performance
Automated Footage Upload
119 reviewers of Verizon Connect have provided feedback on this feature.
Dashcam footage is automatically uploaded to the cloud for access
Generative AI (2)
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
Agentic AI - Fleet Management (6)
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Multi-step Planning
Ability to break down and plan multi-step processes
Collision Detection
Notifies users of colllision concerns
Natural Language Interaction
Engages in human-like conversation for task delegation
Facial Recognition
Analyzes driver biometrics to alert of any safety concerns
Agentic AI - Fleet Tracking (2)
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Field Service Management (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Generative AI - Fleet Management (1)
Text Summarization
Condenses long documents or text into a brief summary.





