--- title: Verizon Connect Reviews meta_title: 'Verizon Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 964 reviews by the users' company size, role or industry to find out how Verizon Connect works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 964 scale: '5' date_modified: '2026-08-07' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Verizon Connect Reviews **Vendor:** Verizon Connect **Category:** [Fleet Management Software](https://www.g2.com/categories/fleet-management) **Average Rating:** 3.8/5.0 **Total Reviews:** 964 ## About Verizon Connect Unlock your business’ full potential with Verizon Connect. We combine the power of the world’s most reliable network with AI-driven insights to bring total visibility to your fleet operations. We are more than just a provider; we’re a partner dedicated to your safety, productivity, and future sustainability. From real-time driver coaching to predictive analytics, we help provide the clarity you need to innovate, optimize, and confidently navigate the road ahead. Let’s connect. ## Verizon Connect Pros & Cons **What users like:** - Users appreciate the **fantastic reporting and backend features** of Verizon Connect, enhancing efficiency and decision-making. (5 reviews) - Users value the **ease of use** of Verizon Connect, appreciating its user-friendly setup and management features. (4 reviews) - Users appreciate the **fantastic reporting features** of Verizon Connect, enhancing data analysis and alert effectiveness. (4 reviews) - Users highlight the **detailed reporting features** of Verizon Connect, appreciating its robust analytics and alerts. (4 reviews) - Users value the **real-time data** capabilities of Verizon Connect, enhancing tracking and reporting efficiency. (3 reviews) - Real-time Updates (3 reviews) - User-Friendly (3 reviews) - Easy Setup (2 reviews) - Real-time Tracking (2 reviews) - Simplicity (2 reviews) **What users dislike:** - Users face **poor customer support** from Verizon Connect, with unresponsive service and unresolved installation and billing issues. (7 reviews) - Users report **poor support** from Verizon Connect, citing unresponsive service and unresolved issues that impact their business. (7 reviews) - Users find Verizon Connect **too expensive** given their disappointing service quality and persistent installation issues. (6 reviews) - Users experience significant **billing issues** with Verizon Connect, often receiving incomplete invoices and threats of service disconnection. (3 reviews) - Users face significant **billing problems** with Verizon Connect, experiencing unreceived invoices and threats of service disconnection. (3 reviews) - Users report significant **delays** in service delivery and unresponsive support, leading to frustrating and unmet expectations. (3 reviews) - GPS (3 reviews) - Connectivity Issues (2 reviews) - GPS Problems (2 reviews) - Missing Features (2 reviews) ## Verizon Connect Reviews ### 1. Helpful and rewarding but can use some tweaks regarding user interface and communication **Rating:** 3.5/5.0 stars **Reviewed by:** Travis h. | Fleetmatics and Yard supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I enjoy how easy it is to find and locate my vehicles using the search icon. How I can add driver information to make each driver more detailed and specific. I have only used Verizon, so I cannot compare to competitors. **What do you dislike about Verizon Connect?** I cannot delete bot made vehicles or the units that pop up are random numbers making it more difficult to organize. I had a difficult time getting ahold of customer service to help me set a time up for installation. **Recommendations to others considering Verizon Connect:** Watch training videos and join a seminar before you start to make the introduction easier. **What problems is Verizon Connect solving and how is that benefiting you?** Once I get it completely set up, I'm hoping to save my company money by having an automated reminder to get my vehicle's maintenance. Hopefully, if anything breaks, I can be the first to know and have the shop called to get it repaired. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We are happy to hear that you are finding value in our products and services and that you are finding the Reveal system to be easy to use. We are sorry to hear you had a frustrating experience, and we really appreciate you bringing these issues to our attention. We strive to improve and welcome the opportunity to look into your issue to help resolve it. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 2. Wish I had this years ago **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Where do I begin? As a service organization, the ability to see where a vehicle is at all times for scheduling purposes is probably reason enough, period. All the additional features are a bonus. **What do you dislike about Verizon Connect?** Not really a big deal, but getting the timecard reports setup can be a little tricky. They are well worth the effort as you can basically provide an overlay to an employees documentation to verify travel vs screwdriver time, etc. **Recommendations to others considering Verizon Connect:** Excellent product that provides you with information to manage your fleet more effectively and therefore your business. **What problems is Verizon Connect solving and how is that benefiting you?** Scheduling and time tracking have been mentioned already. The safety factor has also been an added bonus. When drivers know the vehicle is being monitored, their driving improves. The ability to replay their day provedbthis as the harsh driving events decreased after they were made aware of them. ### 3. Complete lack of service coupled with deceptive business practice **Rating:** 0.0/5.0 stars **Reviewed by:** Kent M. | President **Reviewed Date:** July 28, 2022 **What do you like best about Verizon Connect?** There are no positives to working with this company **What do you dislike about Verizon Connect?** We've been associated with them for 3 years. In that time we've received ZERO service. We were able to muddle through on our own but every promised service or training ended with the departure/replacement of the service rep. After attempts to inquire about cancellation, we were ignored until we were informed that the contracts had auto renewed and we're stuck for 3 more years or face a $24k buy out **What problems is Verizon Connect solving and how is that benefiting you?** The GPS service works and we may be missing benefits because we've never been able to receive the promised training **Official Response from Customer Advocacy:** > Thank you for taking the time to post this review. We are disappointed to hear about your experience and we apologize for the frustration. We'd like to offer some assistance offline if you still need it. Please email us at: CustomerAdvocacy@VerizonConnect.com ### 4. Worth every penny **Rating:** 4.0/5.0 stars **Reviewed by:** Scott T. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** What I enjoy most about Verizon connect is the ease of use it provides. You are able to access anything you are looking for in as few amount of clicks as possible. **What do you dislike about Verizon Connect?** What I dislike about Verizon connect is the customer service representative assigned to my account. He is not very responsive when I email him looking for help. **Recommendations to others considering Verizon Connect:** It is worth every penny! I spent a lot of time looking at the different products available, and I couldn't help but keep coming back to Verizon Connect! **What problems is Verizon Connect solving and how is that benefiting you?** With Verizon Connect we are able to accurately track our fleet and monitor maintenance intervals of our fleet. Is is super beneficial for our dipatchers to know exactly where the vehilces have been and are. Also, the benefit of the mileage/engine hours tracking in order to manage our service intervals effectively. ### 5. Great Program - Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Rosanne C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2020 **What do you like best about Verizon Connect?** Verizon Connect has helped us to keep track of our assets, make sure that maintenance is being done when needed and has also helped with payroll reporting and checking. We also like the variety of reports that are available - we have not needed a report that wasn't already listed. **What do you dislike about Verizon Connect?** There really isn't anything that we dislike about the program. It works well, we can get any reports that we need out of the program very easily. **Recommendations to others considering Verizon Connect:** Review all options, know what you want to use the software for and what reports you need. Verizon Connect is very easy to work with **What problems is Verizon Connect solving and how is that benefiting you?** We have solved the issue of oil changes/maintenance not being done when needed. The program has also helped us with payroll hours and keeping employees honest on when they actually showed up for work and left. ### 6. HORRIBLE RESPONSE TIME **Rating:** 0.0/5.0 stars **Reviewed by:** Laura C. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2022 **What do you like best about Verizon Connect?** Signing up was a breeze, getting an installation has been a nightmare. **What do you dislike about Verizon Connect?** I received the system for our trucks and we are going on a few months without installation. Tech never showed up, customer Care is unresponsive and has yet to call me back on this issue. I have emailed everyone I have come in contact with via email and NOBODY answers! **Recommendations to others considering Verizon Connect:** Make sure you get an installation date before they try to put you in a contract of 3 years. **What problems is Verizon Connect solving and how is that benefiting you?** This is my last resort, I think people should know how bad the turnaround is when it comes to getting the equipment installed. Customer Care is useless! They promise calls back with solutions and here we are yet again. **Official Response from Customer Advocacy:** > Thank you for taking the time to provide a review. We are sorry to hear you had a frustrating experience with Installation, and we really appreciate you bringing this issue to our attention. We strive to improve and welcome the opportunity to look into your issue to help resolve it. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 7. Good Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Kim A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I like that we are able to track our trucks and use the replay system. I appreciate the playback features, it is very helpful to see if your truck is going off route or not. **What do you dislike about Verizon Connect?** I dislike the fact that it is very hard to use. I have to have the driver call in to get anything fixed that goes wrong. I would like to see better communication with drivers that I am able to see what he sees on his screen. The drive time seems to always mess up. **What problems is Verizon Connect solving and how is that benefiting you?** We are solving the fact of driver being in his route or not and being able to see if using his log correctly so we are not out of compliance. The performance has not increased as we are having issues finding drivers that stay with the company. ### 8. Very Un-happy with Verizon **Rating:** 0.0/5.0 stars **Reviewed by:** Ric K. | purchasing sous chef, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Verizon Connect?** We are using the GPS tracking - the system is OK; it does what we expected, and find it a helpful tool (when it's working) **What do you dislike about Verizon Connect?** I have been having issues EVERY TIME I talk with anyone with Verison. It is like pulling teeth to get anything arranged and done, making it very frustrating **Recommendations to others considering Verizon Connect:** The difficulty we had with getting the system, getting it installed, acquiring training, and all support since has been terrible - so I would not recommend this at all. IN FACT I have told my rep that if we have one more issue, I will pull the system and find an alternative elsewhere. **What problems is Verizon Connect solving and how is that benefiting you?** I spent 45 minutes arranging to get a technician to come out and replace a flawed system. It should not have taken that long. I never got an email confirmation ### 9. This service has been the cornerstone behind me managing my business **Rating:** 5.0/5.0 stars **Reviewed by:** Darius W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Verizon Connect?** The ability to track drivers on the GPS and see their speed **What do you dislike about Verizon Connect?** Scheduling multiple trips has been the most difficult thing for me **What problems is Verizon Connect solving and how is that benefiting you?** Scheduling, managing, tracking, clocking hours **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. Also, thank you for your feedback on scheduling trips. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 10. Great for driver tracking and fleet maintenance. **Rating:** 4.5/5.0 stars **Reviewed by:** Rustin D. | Office Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The most helpful thing is being able to use the Verizon network to keep track of our fleet, as well as keeping track of their driving habits. It also helps us maintain our vehicles to a high standard. **What do you dislike about Verizon Connect?** One of the only things missing from Verizon Connect, is the ability to change vehicle information around easier. Being able to assign drivers to specific trucks would basically eliminate our need for dispatch software, which would be convenient. **Recommendations to others considering Verizon Connect:** Take as much advantage as you can with the integrations and fleet management, as they can save you money by preventing additional software needs in the future. **What problems is Verizon Connect solving and how is that benefiting you?** Being able to hold drivers accountable for both their location and overall driving habits. It gives us peace of mind to know that our drivers know we have an overview of their behavior. ### 11. GALOGISTICSLLC **Rating:** 0.0/5.0 stars **Reviewed by:** George k. | IT Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I do not remember anything, I don't like anything, it's all done to an average level. **What do you dislike about Verizon Connect?** Everything works badly.Cameras transmit absolutely useless video and in large quantities.Manually search for the video of the accident in the records and record them. Cameras should be checked every day to find out which camera is not recording. Believe me, this is a common case of cameras not recording. Totally unhelpful phone support, redirected four times until they found out why the camera doesn't record And much more. **Recommendations to others considering Verizon Connect:** Don't rush to install Verizon, try other companies first, you will find that you will find more good features in other companies. **What problems is Verizon Connect solving and how is that benefiting you?** We realized that video recordings can solve all emergency situations And monitor truck traffic with gps. But it's all better at another company, Verizon at a very average level. ### 12. Great Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Eric N. | Land Acquisition Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Verizon Connect?** I like having an assigned rep and they are super helpful then I call **What do you dislike about Verizon Connect?** Cost, everything else is great. Meets my needs **What problems is Verizon Connect solving and how is that benefiting you?** Keeping Tract of mileage **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 13. Great when it works **Rating:** 4.0/5.0 stars **Reviewed by:** Lon W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Verizon Connect?** Being able to track techs during the day. **What do you dislike about Verizon Connect?** It is almost impossible to get any real support. **What problems is Verizon Connect solving and how is that benefiting you?** Tracking techs so we know where they are. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. Also, thank you for your feedback regarding support. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 14. The system is very informative and helps with research **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin R. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I use the trail history feature a lot. This helps me with coaching and delivery confirmation. **What do you dislike about Verizon Connect?** It is complicated to get a service call out to us. I have tried calling and emailing a request to have another camera and GPS installed and I do not get a response back. I have to follow up to my own request to make sure it goes through. I am still waiting for a response to add another camera and GPS tracker. **Recommendations to others considering Verizon Connect:** If you oversee a fleet, this is a great tool to keep an eye on the drivers and identify routing imporvements **What problems is Verizon Connect solving and how is that benefiting you?** I am solving driver delivery error. I am updating my routing areas. This helps me see what driver is in the area that can help me with additional tasks. I love the map. ### 15. Works great! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan K. | Fleet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Updates often on both vehicles and trailers. We also have forward facing dash cams, and having the ability to see harsh driving events is important for driver coaching and our own safety as well. These have been a great addition to our fleet of trucks and trailers. **What do you dislike about Verizon Connect?** No negative experience so far. I had one trailer unit that was DOA, but customer service got a new one shipped out promptly with little hassle. **Recommendations to others considering Verizon Connect:** Very easy to roll out to a group of users. Simple to add groups to divide your fleet as needed. Useful apps make tracking assets simple, even for the non-tech savvy. **What problems is Verizon Connect solving and how is that benefiting you?** We have up to date information on where our fleet is, where all of our trailers are located, and peace of mind if one of them were stolen. ### 16. Good but not great **Rating:** 3.0/5.0 stars **Reviewed by:** Katy M. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Verizon Connect is generally good as a product and has the features that we need to use it effectively. The product gives us the information we need for reporting, as well. **What do you dislike about Verizon Connect?** There needs to be customization for reporting. Getting tech support or scheduling maintenance on equipment is always challenging. It seems that several people get involved with our support issues. We get passed around to different people to get help before one person finally resolves our problem. When new equipment is introduced into the mix, it takes weeks or months to get new equipment installed. **What problems is Verizon Connect solving and how is that benefiting you?** Getting new GPS and Dashcam equipment installed seems to present problems for Verizon. We are still waiting for them to install new 4G GPS units and dashcams that we've had in our hands for 4 months. ### 17. Customer Service is lacking **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Verizon Connect?** we like the fact that we can track our vehicles, IF the actual GPS's are working. **What do you dislike about Verizon Connect?** We dislike all the mechanical/electrical "glitches" that happen. Also trying to get ANY item resolved in a timely manner is non existant. It requires many many followups with customer service, most time not getting any response at all. **What problems is Verizon Connect solving and how is that benefiting you?** They help solve tracking our fleet **Official Response from Customer Advocacy:** > Thank you for taking the time to provide a review. We are truly disappointed to hear about your frustrating experience. If there is anything outstanding that still needs to be resolved, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 18. Connecting with Verizon **Rating:** 5.0/5.0 stars **Reviewed by:** Wendi H. | T, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** It is a well-integrated system. The camera system for example: We have had several incidents involving motor vehicle accidents. Having the cameras has helped us save hundreds of thousands of insurance claims. I would recommend this product to any company and have enough experience with Reveal to give any information that a company might be asking if they are deciding to sign up. DO IT!! **What do you dislike about Verizon Connect?** Sometimes the GPS needs time to catch up. It's pretty accurate overall. I still think that Verizon Reveal is worth the money to keep our drivers out of violation and abide by state and federal laws. **What problems is Verizon Connect solving and how is that benefiting you?** Connection to the units are sometimes quirky, but Verizon customer service is exceptional and always help me when needed. I never doubt that the issue will be resolved. ### 19. Prioritizing Safety for Drivers **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan Z. | Director of Outside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I most enjoy that the cameras catch any unnatural driving behavior but alerts me and gives me the option to dismiss it. For instance, most alerts are for hard braking, however we are located in DC and other drivers consistently cut off my drivers and I get alerted by the harsh braking and can check on them to ensure they are safe. **What do you dislike about Verizon Connect?** I have found some damage on the vehicles from what I believe to be contact damage from inside a parking garage. I was never notified of the vehicle hitting anything and I have to investigate on my own. **What problems is Verizon Connect solving and how is that benefiting you?** I am able to track who uses the vehicles and see exactly where they are at all times and how long they have been drinving, idling, and stopped. ### 20. Very easy and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Roxann B. | Fleet Manager, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Verizon Connect?** Not having to bother our employees about location **What do you dislike about Verizon Connect?** unit trouble shooting when unit stops responding **What problems is Verizon Connect solving and how is that benefiting you?** location of equipment **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. Also, thank you for your feedback on unit troubleshooting. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 21. System works well for the most part. **Rating:** 3.5/5.0 stars **Reviewed by:** Lisa M. | Customer service specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I can track my HVAC Techs and know exactly when and where they are in the day. It also helps if someone says, "You were only at my house 30 minutes" when in fact we were there an hour. **What do you dislike about Verizon Connect?** Sometimes the GPS will loose signal or freeze up for no real reason. Sometimes it is because of lack of service, but other times it is not. I have had tech support look at it they found no problems. **Recommendations to others considering Verizon Connect:** Installation scheduling is tough but worth the process. **What problems is Verizon Connect solving and how is that benefiting you?** I can track my HVAC Techs and know exactly when and where they are in the day. It also helps if someone says, "You were only at my house 30 minutes" when in fact we were there an hour. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. Also, thank you for your feedback about the installation process. We would like to learn more about your experience with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 22. Verizon Connect does exactly what is advertised. **Rating:** 4.0/5.0 stars **Reviewed by:** Robert B. | Transportation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Asset tracking is the most favorable feature. Many drivers get lost, and having very accurate information help increase the level of help I can provide remotely to the drivers. **What do you dislike about Verizon Connect?** I'm not too fond of issues on the e-logs technology in particular. Some drivers depending on location, will "lose" drive time on the app and have to change it consistently manually. Some will stay on duty instead of driving on some shifts despite driving for 10 hours. **Recommendations to others considering Verizon Connect:** Billing consolidation if you use Verizon for mobile phones as well. Technology on par with other leading companies. **What problems is Verizon Connect solving and how is that benefiting you?** Geofencing helps to give the office signals when drivers are at the base, or when they leave the base. This helps provide better eta's to customers as the day goes on. ### 23. Horrible Customer Service For 13 months now **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Textiles | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Verizon Connect?** Yet to be Determined! After 13 months of paying $359.87/month we still have NO Service. We have contact Verizon Connect dozens of times and always get the run around. We have begged for a technician to come to install these units. We have agreed to pay them and still Nothing! $5000.00+ for NOTHING. **What do you dislike about Verizon Connect?** We dislike All of it! On April 1, 2021 we purchased 10 units. Here we are in June 2022 In over a year, we still do not have our ten units up and running, but have paid over $5000 ($359.87 per month for 13 months). We have attempted numerous times to get these installed and working. We originally agreed (back in April 2021) for self-install. We were delayed in doing this due to the fact that we were waiting on our new trucks to arrive. They arrived in September 2021 and the installation process was not successful. We contacted Scheduling many times over the past months; yet still are not installed and working. Every time we call, we get the run around over and over again. New Case numbers are given and we are told that someone will return the call within 48 hours. This never happens. We have spoken to Tanya, Mike, Rigo, Darius, Gary, Jennifer, Gabriella, Roberto and Charnese to no avail. Now are told we have been transferred to Kayla. Though Kayla has not reached out to use either. Shame on you Verizon! Thank you. **Recommendations to others considering Verizon Connect:** Run the other way! **What problems is Verizon Connect solving and how is that benefiting you?** NONE! That's the problem. HORRIBLE CUSTOMER SERVICE **Official Response from Customer Advocacy:** > Thank you for taking the time to post this review. We are sorry to hear you've had such a frustrating experience and it sounds like there are some unresolved issues. We'd like to offer some assistance offline. Please email us at: CustomerAdvocacy@VerizonConnect.com ### 24. Perks of service **Rating:** 5.0/5.0 stars **Reviewed by:** Alex G. | Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Verizon Connect?** I like the tracking ability, and the ease to track maintenance. this also eases fuel expense tracking. And ensure all drivers are driving with care as it enforces good driving behavior. **What do you dislike about Verizon Connect?** There is nothing I dislike. the only thing I imagine since it works through cell towers what if it's a nonservice area. however, that issue hasn't surfaced. I would not say this is a deal breaker. **Recommendations to others considering Verizon Connect:** Don't think too much this has all you need plus more. **What problems is Verizon Connect solving and how is that benefiting you?** Tracking ability, to be able to track out technicians/drivers at all times is a must for time managing it is all at the click of a button. Fuel Usage, with the prices of fuel going up this, allows us to see the usage of fuel on a quarterly basis. **Official Response from Customer Advocacy:** > Thank you for taking a moment to share your positive experience with us. We're happy to hear that Reveal has made tracking maintenance, fuel usage and expenses, and your drivers easier. As well, we appreciate your feedback regarding the cell tower functionality. We would like to continue the conversation and learn more about your success with Reveal. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 25. Run away from this joke of a company!!!! **Rating:** 0.0/5.0 stars **Reviewed by:** Gary M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2022 **What do you like best about Verizon Connect?** Software and analytics are good. Not great. **What do you dislike about Verizon Connect?** Customer service, contracts, tech support, management of sales process, incorrect billing, contractual failures of the company, the list goes on and on and on. **What problems is Verizon Connect solving and how is that benefiting you?** Solved nothing, created them. Company is a joke. **Official Response from Customer Advocacy:** > Thank you for taking the time to post this review. We are disappointed to hear about your experience and we apologize for the frustration. We'd like to offer some assistance offline if you still need it. Please email us at: CustomerAdvocacy@VerizonConnect.com ### 26. The product is fine, the support is non-existent **Rating:** 0.0/5.0 stars **Reviewed by:** Jesse C. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Verizon Connect?** I like the driver safety score created from the driving data. It is nice that billing comes on our Verizon statements. **What do you dislike about Verizon Connect?** Zero responsiveness or knowledge shown by Connect support. Verizon disowns them whenever there is an issue. Misinformation between representatives makes everything a challenge—poor communication & language skills from support agents. Techs for performing installations can take a month to schedule; experienced several no-shows. Constant marketing for different product. They will change the hardware being used as a company and not know what hardware to send to us for installing new system. System does not integrate well with anything outside of the Connect ecosystem. The only thing they seem to be efficient at is executing the 36 month captive contract agreements. **Recommendations to others considering Verizon Connect:** Shop around. **What problems is Verizon Connect solving and how is that benefiting you?** The only advantage we have seen from this product versus others we have used is the driver safety score, which is no longer unique. ### 27. Excellent Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Harriet C. | Driver Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I like that the front facing camera has already saved us in a driver involved accident. Easy to find the feed and send it directly to the State Patrol. Ease of use for the drivers **What do you dislike about Verizon Connect?** Some times the drivers info is delayed in showing up on my desktop log in for review. So a driver may be telling me that his on board hours are showing him only having a certain amount of time remaining but i show more on my end **What problems is Verizon Connect solving and how is that benefiting you?** We are solving real time accident discussions and also real time tracking for our customers and their freight. The add on tracking has help keep the drivers focused on the road and not tracking via their phones. ### 28. VZ Connect Business **Rating:** 1.5/5.0 stars **Reviewed by:** Ashley R. | Warehouse Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The business platform is helpful and pretty easy to use. **What do you dislike about Verizon Connect?** The customer service is horrible. I spend hours on the phone just trying to get a person who can schedule an install of equipment. I get passed around person to person and an hour or so later get disconnected. **Recommendations to others considering Verizon Connect:** It is such a hassle to get anything done with installs and customer service. I usually can't get anyone to answer the phone ot emails and do not get a return call back or email. It is very frustrating and hard to get our initial installs finished. I would not recommend this product due to that alone. **What problems is Verizon Connect solving and how is that benefiting you?** Seeing employees driving habits and maintenance issues on the vehicles is very helpful. ### 29. Love the product- USER FRIENDLY **Rating:** 5.0/5.0 stars **Reviewed by:** Peter C. | Facilities Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The fleet maintenance feature where you can auto-schedule reminders based on mileage. This helps our trucks stay on the road longer and out of the shop for long. **What do you dislike about Verizon Connect?** We do not currently have a fuel card- and are exploring that idea. Unfortunately you cannot track consumption or carbon footprint data without using a fuel card. **Recommendations to others considering Verizon Connect:** Check out other softwares- do your research! Many management software caters to heavy equipment, lightweight, trailers, etc. Also- do research on what the software you are considering can integrate with! (Fuel cards, other tracking hardware, etc.) **What problems is Verizon Connect solving and how is that benefiting you?** Streamlined and remote maintenance scheduling. Our upkeep costs will be reduced because we will not be missing oil changes, tire rotations, etc. Cost savings in the long run. ### 30. ABE G. DOES TERRIBLE **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I like the fact that it tells me when something big happens **What do you dislike about Verizon Connect?** I don't like how big they are, I don't like how difficult it is to setup and require someone to come out, I don't like that there is no camera live option your customer service is TERRIBLE. Terrible. Abe G. does a horrendous job, he needs to before on from your company or neither of you will be a success. Garbage customer service, I’ll be telling all my industry friends how awful this has been. **What problems is Verizon Connect solving and how is that benefiting you?** Not many problems solved, it's good to have views of the trucks but they are only sniplets ### 31. Highly recommended to keep track of your assets. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Verizon Connect?** Ease of use on your computer and mobile devices. Set up the alerts and geofence and you're good to go to track your assets. **What do you dislike about Verizon Connect?** Delay in notification. Usually takes about 10-15 minutes before you are notified that your asset is moving or left your set geofence. **What problems is Verizon Connect solving and how is that benefiting you?** One of my unit has been replaced 3 times due to malfunctioning, not reporting movement, location. Also on the replacement unit , the battery went from 100% to ZERO in about 2-3 months. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services. Also, thank you for your feedback regarding notification delay. We would like to learn more about your success with Reveal. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 32. Has really cut down on payroll costs **Rating:** 4.0/5.0 stars **Reviewed by:** Toni E. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** It's a great way to confirm the time of the employees. It also has saved us from being at fault in two car accidents during the first year. We have seen a return on our investment. **What do you dislike about Verizon Connect?** The only downfall being how difficult it is to schedule new installs. You have to get passed through several people to get anything ordered or scheduled. The process is very convoluted **What problems is Verizon Connect solving and how is that benefiting you?** We had an incident where an employee was hit at an intersection. The other driver tried to say that it was my employee's fault and that he was the one that ran a red light. We had footage that very clearly showed that my employee had a green light. ### 33. Great Service for a company on the GO! **Rating:** 4.5/5.0 stars **Reviewed by:** Tim W. | Branch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** It is easy to log into and sort through the vehicles that have trackers. You can also get a "replay" of a particular vehicle on any given day the device is connected. **What do you dislike about Verizon Connect?** When we first started the service, I thought we were getting spotty connections to the devices. As it turns out, an employee was messing with the tracker devices. Hard to keep connected when they were getting unplugged. **Recommendations to others considering Verizon Connect:** Very easy and straightforward to use. Highly recommend. **What problems is Verizon Connect solving and how is that benefiting you?** We are now able to tell our customers an approximate time before a delivery arrives. Some of our customers are small one or two-person shops. Knowing when they expect a delivery allows them to still make necessary appointments. ### 34. Fast Scheduling and accurate GPS **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa D. | Marketing & Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The GPS location is extremely accurate and helps us monitor where our technicians are and how long they have been there. It also helps with keeping track of their driving record along with any issues while driving. **What do you dislike about Verizon Connect?** The plug and plays are not very accurate and often don't work so we switched to the wired GPS. They are a lot better. We just had to wait to have a third party company come and install them all. **What problems is Verizon Connect solving and how is that benefiting you?** Time management and the length of time we are spending with each customer. We are noticing that we need to spend more time with each person so we can monitor if the technician is rushing through their day. ### 35. Very customer service oriented. **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle H. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I love the customer service i receive when i contact them. Anytime i have an issue with one of my trackers, all i have to do is reach out to them and they will get it corrected asap. **What do you dislike about Verizon Connect?** I don't like the fact of the contract. I think it is a little to much and the amount to cancel a contract is outrageous but hey that is just me. Other than that i love their services. **What problems is Verizon Connect solving and how is that benefiting you?** We have a couple trackers not tracking and we had to have replacements sent out to us and they sent us the wrong ones twice but they got it worked out and we finally got the right ones. ### 36. Avoid Verizon for VOIP **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2022 **What do you like best about Verizon Connect?** The only thing to like about Verizon is perhaps the pricing. But you can do better. **What do you dislike about Verizon Connect?** The Verizon customer interface is a joke - even if you can find what you're looking for, when you change a setting, it doesn't work. Also, It's not possible to talk to customer service - the queue is hours long. When the system was first installed we were assigned 10 minutes for instruction on setting up and using the system. 10 minutes - and then they simply hung up. **What problems is Verizon Connect solving and how is that benefiting you?** Verizon didn't solve any problems. They created problems. **Official Response from Customer Advocacy:** > Thank you for taking the time to post this review. We are disappointed to hear about your experience and we strive to improve. Our product and service teams have launched several initiatives that should improve your experience going forward. Thank you for your patience. ### 37. Stable and consistent resource for GPS! **Rating:** 4.0/5.0 stars **Reviewed by:** Ricky C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The most helpful part of Verizon connect is the consistent and reliable source for locating my fleet. The tools I use the most are the ability to review my fleet drivers tracks and performance while on the road! **What do you dislike about Verizon Connect?** The least helpful aspect about Verizon connect, well there isn't many. It gets the job done from providing me real time info to reporting to dashboard and fleet management tools. **What problems is Verizon Connect solving and how is that benefiting you?** The business problems we are solving with Verizon connect ensure we provide great customer service from our delivery team. Our goals consist of getting to our customers safely and this tool helps us achieve that! Verizon also helps us manage our fleet and its uptime. ### 38. All-inclusive Option for Corporate Fleets **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Verizon Connect?** What is most helpful is the ease of accessibility around one's account. The UI for the website where the fleet is managed is impeccable; the navigation and tools that are available for use are all helpful and extraordinarily simple to use. Furthermore, the information that is reported in real-time on the whereabouts of the vehicles is unmatched. **What do you dislike about Verizon Connect?** There are only two downsides to Verizon Connect: the price and the integrations. Since Verizon Connect is a premium service, it should be expected that the price matches. Unfortunately, the expensive price tag does make the service less accessible for smaller companies. Also, Verizon Connect does not have its own fleet fuel cards so it has to rely on a couple of third parties for that piece of the business, which is relatively limited since there are not a lot of integrations where that information can be automatically imported into the system. **Recommendations to others considering Verizon Connect:** If you want a premium service for your fleet management, then look no further than Verizon Connect. **What problems is Verizon Connect solving and how is that benefiting you?** We needed to be able to track our corporate vehicles with ease and reliability. Having real-time access into the whereabouts of the vehicles was a must, along with the inability for the tracking to be easily disabled or removed. Verivon Connect proved to be our best option. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We are working on acquiring more integrations and partnerships that support all of our customers and their needs to bring more value. We hope that you will continue to provide us with feedback so that we can continuously work toward providing an exceptional experience with our service. We would like for you to share more about what your organization's needs are and what you are looking to accomplish with Reveal. To continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com so that we can schedule a meeting with our UX team to learn more. ### 39. gets the job done **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Verizon Connect?** it is a very accurate tracking system that helps us keep the fleet of vehicles in check and makes management very easy to handle. It has even helped us to recover stolen vehicles in the past and monitor location history at all times. **What do you dislike about Verizon Connect?** The support is questionable at times, being on the phone for very lengthy periods of time can be frustrating to resolve relatively simple issues. We've had minor issues on the billing side as well that again took us forever to reach someone to resolve because it appeared not many support staff understood how to resolve our issue. There is also no centralized billing management in the account to go retrieve old invoices which makes it a challenge to look up old invoices if needed. **What problems is Verizon Connect solving and how is that benefiting you?** We are able to quickly and easily manage our fleet of vehicles across multiple locations and multiple states which has helped us cut down on fuel costs, having to check where our employees are via phone call, and overall has made our daily routine considerably more efficient. **Official Response from Customer Advocacy:** > Thank you for taking the time to share your positive experience with us. We’re happy to hear you are finding value in our product and services and that it has helped your business run more efficiently. We appreciate your honestly related to interacting with our support and billing teams. We would like to learn more about your success with Reveal as well as some of your pain points. If you are open to share, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 40. Best Solution for Corporate Fleet Management **Rating:** 4.5/5.0 stars **Reviewed by:** Lenny A. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Fleet management can be both complex and time-consuming. However, Verizon Connect allows me to save money and time with their fully integrated system They have allowed me to reduce costs by monitoring my driver's habits, reduce waste by seeing how much I am spending on fuel and repairs, as well as, helped me quickly respond to my customer's demands! **What do you dislike about Verizon Connect?** Every program has its hiccups. For a while, Verizon would not allow me to fully integrate my Quickbooks software with its fleet management system. But I hear change is coming! I am hoping that they heed our complaint and allow Quickbooks to fully integrate with Verizon Connect **What problems is Verizon Connect solving and how is that benefiting you?** Verizon allows me to make it easier to scale up my operation by allowing me to manage my costs and project my earning potential. Furthermore, Verizon helps me maintain, organize, and share records with my drivers and authorized users all within its platform. I can communicate with my entire fleet at a push of a button. **Official Response from Customer Advocacy:** > Wow! It's great to see that your business is realizing such a great return on the investment. Thank you for taking the time to share these details with us. We’re always happy to hear that our customers are experiencing value from our products and services. We welcome the opportunity to learn more about your success with Reveal. If you would like to continue the conversation, just send us a message at: CustomerAdvocacy@VerizonConnect.com. ### 41. Verizon Connect's products and customer service need to change. **Rating:** 0.0/5.0 stars **Reviewed by:** Jeffrey B. | Owner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** After 6-8 months of dealing with faulty devices, customer service tickets closed before resolution, and multiple CSMs, I received a CSM: Jaquana Miles who finally worked through my case and gave me a solution. The solution was a compromise, and I am not fully satisfied; however, I finally gave in to resolve my issues. **What do you dislike about Verizon Connect?** In brief, I had 3 assets installed with GPS tracking devices. Of the 3 only one worked after installation. One asset had 4 installs, by 3 different installers, with 4 different devices. The other asset had 3 different installers, with 3 different devices. Simply, I was told the devices were faulty and needed to be reinstalled. That means for 3 assets it took 7 devices on 2 assets that never worked with 3 different installers. Yet, I was still charged for all assets. Every time I would call and explain what was going on a ticket would be opened. Some one would call from a number that showed spam and not leave a message. Since, the number came in as spam I did not pick it up. With no message left I did not call back the spam number as I get multiple spam calls every day. Since, the call was not picked up my case would be closed and I would receive an email as resolved. I repeated this lots of times. Finally, after 6-8 months of all these issues I was assigned a new CSM who found a solution. I was charged for all of the assets up to that point but my CSM dropped the two devices. I paid for 3 devices that did not work accept for 1. **What problems is Verizon Connect solving and how is that benefiting you?** I have removed 2 devices from my contract. I am now not paying for devices that do not work. **Official Response from Customer Advocacy:** > Thank you for taking the time to provide a review. We are sorry to hear you had a frustrating experience, and we really appreciate you bringing this issue to our attention. We strive to improve and welcome the opportunity to look into your issue to help resolve it. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 42. Typically Verizon **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The product iteslf is outstanding. Being able to monitor and communicate with our fleet so simply is a major upgrade in our customer service offering. We didn't look at any other software for this platform as we have been with Verizon for 20 years for land and wireless, we were confident id would perform **What do you dislike about Verizon Connect?** Doing business with Verizon, Telling the truth across multiple divisions seems to be a challenge for the company. One salesperson offeres one version at a price, another has another version and just being straight up honest seems to be a challenge for this group **Recommendations to others considering Verizon Connect:** Get it in writing! **What problems is Verizon Connect solving and how is that benefiting you?** We didn't know where our delivery trucks were nor did we know the best way to route them. Construction site delivery post 911 is a challenge as jobsite security doesn't allow for lost wandering delivery people, so having real time and real location delivery information makes it simple for customers to meet our trucks at a specified time and place without too much effort or risk **Official Response from Customer Advocacy:** > Thank you for taking the time to provide a review. We are glad to hear that you find value in the product but we're sorry to hear you had some frustrating experiences, and we really appreciate you bringing this issue to our attention. We strive to improve and welcome the opportunity to look into your issue to help resolve it. If you would like to continue the conversation, please email us at: CustomerAdvocacy@VerizonConnect.com. ### 43. Problems from Start to Finish **Rating:** 0.0/5.0 stars **Reviewed by:** Blair M. | Safety Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** 24/7 Driver Support Line, Drivers have a dedicated support line to answer questions and solve problems. Unfortunately, about half of the issues drivers would call for apparently required office/admin authorization to fix, which was inconvenient at 2 AM. **What do you dislike about Verizon Connect?** Everything else. Our previous ELD/GPS provider spectacularly failed our company. Verizon was the only company that could/would present to us the same day as the contact. We were overpromised and under-delivered. We were promised the shipment of equipment for our 80 unit fleet to arrive within three weeks of contract signing; we received the last parts of the original order approximately four months after contract signing. Verizon provided their installer to cover an install warranty if something happened to our vehicles due to the installation. The installer removed the sheath on each wire and barrel-wrapped the Verizon wires to the exposed vehicle wire, then electrical tape/zip-tied it all together. This method resulted in multiple Verizon units failing due to shorts, lack of power, and poor connection to the vehicle computer. This method also resulted in two units catching fire from shorts in the electrical system under the dashboard. Verizon Connect tech support was limited, lacked knowledge of the physical system, and are reading off prompts, making them unable to deal with issues that are not already scripted. Drivers were told that their problems with the ELD app were due to conflicts between the Verizon app and our company's Cell Phone Carrier. We use Verizon Wireless as our Cell Phone Carrier. The next common solution was for Verizon to send an OTA update to their installed equipment. After that, it was for the driver to uninstall and reinstall the Verizon Connect app. Finally, they would send a new ELD/GPS unit to replace the currently installed unit. When the final equipment was received and installed four months after we signed the contract, our company requested that the contract service manager investigate the constant connectivity, accuracy, and maintenance issues regarding the constant error state of the vehicle ECM in multiple vehicles. After 45 days of requesting updates on the investigation, we decided to end our relationship with Verizon Connect. We contacted our Service Manager and presented our list of complaints, issues, and damage. We then pointed out the sections of their contract that guaranteed resolution within 30 days; failure to do so allowed us to engage a clause to break the contract with no penalty to our company. The Service Manager agreed that we were within our right to trigger that clause and argeed to process the contract to end it per the contract. The Service Manager then ghosted our company for six months, during this time we were slowly transfered up the ladded of management, finally ending with the regional service manager. The RSM agreed with all the previous contacts then explained that it was not his, or any service manager's, ability to approve the ending of a contract before the contract has been fulfilled. The Accounting depart had repeatedly denied the request to terminate the contract while billing us the entire time. Another three months, a legal representitive for us, and serveral more letters and phone calls resulted in Verizon agreeing to end our contract. It took another three months of negotiating details to finally be released from the contract, setup return of all their equipment, and walk away with no debt or damages owed on wither side. Or so we thought, It took an additional two months for the returns department to issue return labels for the boxedup equinment, and a month after that we were issued a final bill for $60,000+ dollars. Our accounting department reached out to Verizon, to the RSM, and challanged the bill. The current response is, "That bill is our fault (Verizon), we will get it taken care of. You (our comapny) owe nothing to Verizon Connect." We will believe it when we see it happen. **Recommendations to others considering Verizon Connect:** Do not consider Verizon COnnect, it is rebranded Fleetmatics. Other companies are better established, better supported, and can handle the changing needs of the Transportation industry **What problems is Verizon Connect solving and how is that benefiting you?** None, absolutely none. Verizon Connect failed to work correctly from day one of Install. The Driver App does not sync reliably with the ELD/GPS hardware, the hardware does not stay connected or regularly report to the system for tracking, Tech support was terrible, and customer service was absent and non-communicative. Over all Verizon caused more problems than they solved. ### 44. Our Verizon Reveal experience **Rating:** 1.5/5.0 stars **Reviewed by:** Alan N. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** So far, we don't really like much. It has been a very negative experience for us. **What do you dislike about Verizon Connect?** We used Verizon Fleetmatics previously and went to another provider because the Fleetmatics customer service was terrible. After a 3 year hiatus from them, we were contacted to sign up with them again. We expresed our concerns about the customer service and were told by several people that it has gotten much better. We signed up again with them again, only to find out that the customer service has not gotten better. Our customer rep just indicates we should open a trouble ticket. When we do, we experience days before our issue is understood due to it being passed on between levels of support. From there the execution of resoution of the issue takes days, if not weeks. We have had an open issue of a defective device since Novemebr that is still not resolved, and we finally have a repair date scheduled for the end of February. We have mentioned that we are experiencng latency on all our devices and it falls an deaf ears. Very frustrating. **What problems is Verizon Connect solving and how is that benefiting you?** With our devices not functioning as expected, we are not solving any problems. We can monitor movement and get reporting, however we are reticent to put any value to the data. ### 45. The worst experience of my life. **Rating:** 0.0/5.0 stars **Reviewed by:** Boulos S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The software was as advertised. The hardware on the other hand was a different story. **What do you dislike about Verizon Connect?** The non-existent customer support. I've reached out to EVERY single email I've found on their site for help with our account and yet the only calls I get are from them trying to sell me more products. It's unbelievable how we were made so many promises about superior customer care and a personal customer rep and NONE of that was true. We were promised 3 months free for setting up a 3 year contract. In addition we were promised should we add or remove vehicles, since any fleet is always doing so, that it would be free to add or remove hardware. Needless to say we were charged over $1,000 for the supposedly free installs and were only given 1 month free. Have been trying nonstop since May of 2021 until today (02/21/2022) to get help with these charges and have been told our account rep would reach out to us. If this account rep was trying to reach out to us from beyond the grave they would've found a way by now. Instead of helping with our issue the customer support team will throw you from one department to another. When you push back and demand that they find someone to help you, they say your account rep will reach out to you directly as there's nothing we can do about billing. Our latest update was us receiving a full bill for over $10,000 (yes, that's correct, ten thousand) for the full 3 year contract since we refused to pay the erroneous charges for the $1,000 install fees and 2 months of service that we were promised. Do yourself a favor and find you a real telematics company that specializes in this stuff. I was so excited for this product but I have never been more appalled by a company. Not to mention a company the size of Verizon. Shame on you Verizon for disregard for customer care. I ended up signing up with another telematics company ( I will leave the name out so no one thinks I'm here to advertise for them) earlier this year and have been blown away by their customer service. My account rep checks up on us every 3 weeks just to make sure everything is going well with our small business and the products. Wow! **Recommendations to others considering Verizon Connect:** Do NOT do sign up for this company unless you have the time to spend 5-6 hours a week on call with customer support trying to get your charges removed. **What problems is Verizon Connect solving and how is that benefiting you?** I was worried about not having enough stress in my life as a small business owner. I can comfortably say that dealing with Verizon Connect's customer support has taken care of that for me. ### 46. ELD service not worth the cost or problems **Rating:** 1.0/5.0 stars **Reviewed by:** Patricia H. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The only thing I thought I was going to like was that on Verizon's network I wouldn't have many offline areas where I had to guess where my equipment was. **What do you dislike about Verizon Connect?** I wouldn't say I liked the install scheduling and especially not the install costs, not to mention the fact they gave me the worst time ever trying to get out of their contract and had fees to remove the equipment that didn't work correctly. On top of the equipment, they sold us and didn't have it in stock at the time. Which meant some of our trucks couldn't be otr due to the eld mandate. Using Verizon ELDS was a complete disaster. Their online website for their eld was not user-friendly either. It was a disaster. I quit trying to figure it out, uninstalled their equipment ourselves, and sent them everything back everything overnight. Verizon needs to stick with phone service and stop expanding into other areas they aren't familiar with. **What problems is Verizon Connect solving and how is that benefiting you?** NONE, i canceled our contract with Verizon. The entire program was not user-friendly in any way compared to other elds. What Verizon did was they added a bunch of extra worthless features to the eld program that prevents the program from being simple and easy to use. so overall as an otr trucking company, it was just too many hoops to jump through vs. a basic affordable eld ### 47. Took 2 months just to order a new GPS unit because no one would get back with me. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** Your people are friendly and helpful but apparently utterly overwhelmed by the volume of calls/emails. All I needed to do was add a unit, but after numerous calls and emails to my 'Sucess Manager" with no response, and multiple conversations with other people that couldn't help me directly but assured me she would see notes and call me back- nothing ever happened. I had to call and start making a stink and then EVERYBODY called me back. I don't like doing that. In general, we like the fleet software. There are some things I wish could be added, like pinning the map in a location so that you can go through data over different days for one spot. But your customer service lag is quickly becoming a deal breaker. **What do you dislike about Verizon Connect?** Let me send the email I sent customer service. You know, after talking to A****, this could have all been resolved if you had the correct contact info on the website for adding new lines. If you only have M**** listed as sales and csm and she is not the person we need to be talking to, then that's not very helpful, is it? Also, she could have simply emailed me back and let me know to call him instead of sending me on an endless, frustrating, merry-go-round of trying to play phone/email tag with her. We are not the biggest customer out there, I know that, but we have been loyal, and so I'm going to be honest here. Since Verizon took over Rediview, your customer service has been the absolute worst I have ever encountered. I don't know what the issue is, but you guys are very, very broken behind the scenes and you need to fix it. **What problems is Verizon Connect solving and how is that benefiting you?** We use the product to track our trucks and verify service. ### 48. Awful Customer Service, mediocre GPS service **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** The only upside to Verizon Connect is the GPS UI. The interfaces are clean, easy to use and follow, and the reporting system is relatively decent. Reports can be very detailed if you so wish. **What do you dislike about Verizon Connect?** Almost every other part of Verizon Connect is negative. The GPSs break consistently, and to replace one, you must schedule a verified third-party vendor to come out and replace it for you. Then, when they finally get out to you, it's a young kid who has no idea what he is doing, and the job takes far longer than advertised. The single worst part of Verizon connect is the customer service. Our company was passed around like a hot potato - no one wanted to fix our problem. We were given over a dozen different contact over the course of a month, and none of them were even active! All of them had disconnected numbers and/or emails. To solve our issue, we had to go to upper management and get the bosses involved. **Recommendations to others considering Verizon Connect:** Consider other alternatives. **What problems is Verizon Connect solving and how is that benefiting you?** Verizon connect helped us solve our GPS and ELD problem for our drivers. We are, however, switching providers as the experience with Verizon Connect has been nothing short of terrible. ### 49. Customer Service Nightmare **Rating:** 0.0/5.0 stars **Reviewed by:** Charlie K. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** I like being able to see my trucks. Nothing else is helpful through Verizon. The customer service is non-existent. **What do you dislike about Verizon Connect?** The customer service of Verizon Connect is horrible. I have been waiting to get contacted back from over eight months ago. I still have issues with incorrect billing from Verizon. No one gets back to you about issues you have for days, and then you answer, and they don't get back. There is no follow-up at all. The cameras we had through them never worked, and no one was able to help with that issue, so we canceled them and returned them but are still getting billed for them, and no one will help with getting it credited off our account. **Recommendations to others considering Verizon Connect:** Do not get the cameras. Make sure you stay on top of them and watch your bill. **What problems is Verizon Connect solving and how is that benefiting you?** Been dealing with the same billing and camera issue for over eight months now, that is still an open issue. I realized if you want to get them to fix anything, stop paying your bill, then they finally will call you back. ### 50. Could be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Verizon Connect?** When the hardware works, it works well. The database is relatively easy to use. **What do you dislike about Verizon Connect?** Your tech support system is cumbersome, inefficient and very time-consuming. I should have a dedicated support rep who understands our business needs and can render assistance rapidly. I have (1) a customer success rep and (2) an account manager, who do nothing but try to sell me new devices and options when I'm still trying to get what I already have to work. These people serve no purpose for us, they just exist. The entire system needs to be reviewed and streamlined. Your customer support could definitely be better. **What problems is Verizon Connect solving and how is that benefiting you?** When it works, the fleet maintenance module helps us considerably... when it works. When they did the server migration, it wiped out all our last services hours and replaced the fields with garbage characters. We had to manually re-enter all that data because your back-end developers didn't have a backup. Sloppy design and engineering. All your software should be backed up somewhere. For what we pay Verizon (over 7k a month), this should be a "no-brainer." ## Verizon Connect Discussions - [What is Verizon Connect used for?](https://www.g2.com/discussions/what-is-verizon-connect-used-for) - 1 comment, 1 upvote - [Major Issues with GPS system](https://www.g2.com/discussions/major-issues-with-gps-system) - 1 comment, 1 upvote - [Worst customer service I have ever dealt with! You can't believe anything they say!](https://www.g2.com/discussions/worst-customer-service-i-have-ever-dealt-with-you-can-t-believe-anything-they-say) - 2 comments, 1 upvote - [HOW TO GET OUT OF CONTRACT?](https://www.g2.com/discussions/how-to-get-out-of-contract) - 1 comment, 1 upvote - [OVER ALL PERFORMANCE AND COSTS](https://www.g2.com/discussions/over-all-performance-and-costs) - 2 comments, 1 upvote - [View Verizon Connect pricing details and edition comparison](https://www.g2.com/products/verizon-connect/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+07%3A33%3A55+-0500&secure%5Bsession_id%5D=afc4a5f3-7ea6-4b3d-892f-73420c7228eb&secure%5Btoken%5D=d8f5c41a01837b82e9d55b828ca754abcfb07de5d5f4003010647199ee7de7d2&format=llm_user) ## Verizon Connect Integrations - [Lark](https://www.g2.com/products/lark-lark/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Verizon Connect Features **Routing** - Master Routing - Default Routes - Route Assignment **Vehicle Management** - Inventory - Fuel Management - Maintenance - Vehicle Tracking - Tire Management - Inspection Management - Dispatch Management - Work Order Management - Employee Management - Order Management - Inventory Management - Driver Management - Document Management - Compliance Management - Transportation Management - Maintenance Management - Mileage Tracking - Records Management - Violation Tracking **Vehicle Tracking** - Alerts - Locations - Fuel Consumption - Inventory - Geofencing **ELD Compliance** - Hours Logged - Preventive Maintenance - DVIR - Offline Access - Mobile Access **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **Scheduling** - Master Schedule - Constraints - Adjustments - ETA **Driver Management ** - Onboarding - Safety - Driver Tracking - Driver Behavior - Cost Tracking - Delivery Tracking - Status Tracking - Asset Tracking - Expense Tracking **Deliveries** - ETAs - Proof of delivery - Route Optimization **Driver Tracking** - Alerts - Mileage - Performance - ETAs **Dashcam** - Automatic Incident Detection - Safety Score - Automated Footage Upload **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **Optimization** - Priorities - Real Time - Dynamic Routing **Analytics** - Driver Performance **After the Job** - Reports - Analytics - Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Analytics** - Performance - Time & Costs - Productivity - Performance Metrics **Analytics** - Vehicle Performance - Driver Performance - Costs **Agentic AI - Fleet Tracking** - Proactive Assistance - Decision Making **Additional Functionality** - Alerts/Notifications - Mobile Access - Drag & Drop - Billing & Invoicing - Data Import/Export - AI Copilot - Scheduling - Driver Management - GPS - Electronic Signature - Dispatch Management - Search/Filter - Employee Management - SMS Messaging - Territory Management - Order Management - Live Driver Tracking - Delivery Tracking - Third-Party Integrations - Route Optimization - Fuel Tracking - Voice Recognition - Inventory Management - Status Tracking - Shipping Management - Transportation Management - Order Tracking - Self Service Portal - Generative AI **Agentic AI - Fleet Management** - Proactive Assistance - Decision Making - Multi-step Planning - Collision Detection - Natural Language Interaction - Facial Recognition **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation **Generative AI - Fleet Management** - Text Summarization **Additional Functionality** - Geographic Maps - GPS - Generative AI - Routing - Data Import/Export - Third-Party Integrations - AI Copilot - Access Controls/Permissions - Predictive Analytics - Incident Reporting - Automated Scheduling - Route History - Billing & Invoicing - Alerts/Notifications - Customer Database - API - Reporting & Statistics - Activity Dashboard - Real-Time Monitoring - Motor Pool - VIN Lookup - Mobile Alerts - Search/Filter - Monitoring - Scheduling - Email Alerts - Maintenance Scheduling - Performance Metrics - Real-Time Data - For Pilots - Audit Trail - Trip Logs - Real-Time Notifications ## Top Verizon Connect Alternatives - [Geotab](https://www.g2.com/products/geotab/reviews) - 4.5/5.0 (201 reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - 4.5/5.0 (4,873 reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - 4.4/5.0 (3,225 reviews)