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VeriTouch Reviews & Product Details

VeriTouch is a vertical Customer Engagement (CRM) solution built on top of Microsoft Dynamics 365, optimized with industry best practices that enable financial institutions to place customer relationship management at the core of their digital transformation journey.VeriTouch consolidates data from the organization's back-end systems and digital channels. It provides a unified front end with standardized processes to serve customers efficiently; streamlined and tailored solutions to solve customer's concerns and address their needs; recommendations and guided selling tools to deliver relevant and differentiated offers to customers. VeriPark’s Copilots for financial services seamlessly integrate GenAI capabilities into our VeriTouch Banking CRM. Applicable industries: Retail, SME & Corporate Banking, Insurance, Private Banking & Wealth Management

Seller

VeriPark

Languages Supported

German, English, French, Serbian, Turkish

Product Description

VeriTouch Customer Engagement (CRM) VeriTouch is a vertical solution built on top of Dynamics 365, optimized with industry best practices that enable banks and insurance companies to place customer relationship management at the core of their digital transformation journey. VeriTouch consolidates data from the organization's back-end systems and digital channels. It provides a unified front end with standardized processes to serve customers efficiently; streamlined and tailored solutions to solve customers' concerns and address their needs; recommendations and guided selling tools to deliver relevant and differentiated offers to customers.

Overview by

Ceyhun Dograyan (Marketing Executive at VeriPark UK)

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VeriTouch Reviews (4)

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KS

Kaushlendra S.

Software Engineer

Computer Software

Mid-Market (51-1000 emp.)

7/14/2023

"Simple Customer Engagement and Dynamic GP Integration"

5/5

What do you like best about VeriTouch?

Good Support is provided to Dynamics/GP for Integration.It is Stable system and runs good on Defined load Condition.it manages the Data and Consolidate it and reduces the Burden on Sales and marketing Team and Improves in Dynamic Growth.It provides Numerous Customization possibilities. Review collected by and hosted on G2.com.

What do you dislike about VeriTouch?

VeriTouch is not easy to learn for New users.Simpler UI will help alot to improve this Application. All other Things are very useful and overall it is very Supportive and supports multiple Features. Review collected by and hosted on G2.com.

PS

Prashant S.

Frontend Developer

Mid-Market (51-1000 emp.)

7/11/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Customer Engagement Simplified: VeriTouch CRM Review and Evaluation"

5/5

What do you like best about VeriTouch?

VeriTouch offers numerous customization possibilities, allowing organizations to customise the CRM system to their individual requirements and workflows. Review collected by and hosted on G2.com.

What do you dislike about VeriTouch?

While VeriTouch has a user-friendly interface in general, some users may find the initial learning curve to be a little high, especially when researching and applying advanced features and customization possibilities. Review collected by and hosted on G2.com.

What problems is VeriTouch solving and how is that benefiting you?

Many firms deal with client data that is dispersed across multiple systems, making it difficult to obtain a holistic view of customers. VeriTouch centralizes consumer data, allowing organizations to access and manage data in a single location. This unified picture allows for better consumer understanding, tailored interactions, and more targeted marketing strategies. Review collected by and hosted on G2.com.

FB

Faith B.

Registered psychotherapist and researcher

Mid-Market (51-1000 emp.)

1/5/2023

"VeriTouch"

3.5/5

What do you like best about VeriTouch?

I like that they have good customer service and a good solutions centre. I like how the software manages and consolidates my data and with a few clicks I can get useful reports to help me have a better understanding of what's going on Review collected by and hosted on G2.com.

What do you dislike about VeriTouch?

There are a lot of features which is great but I think for me it would be helpful to have some simplicity tailored into the software - simpler ways of producing reports, less options if that makes sense? Maybe a slightly different organizational interface. Review collected by and hosted on G2.com.

AA

Verified User in Accounting

Mid-Market (51-1000 emp.)

10/7/2022

"Dynamics GP integration"

2.5/5

What do you like best about VeriTouch?

Support is average for the type of integration platform that it provides to Dynamics/GP, Overall impressions are a stable system and a reasonable load of resources that are required to run it. Documentation and resources for deployment are available and are not difficult to understand if one is somewhat familiar with GP and Dynamics solutions or add-ons. Review collected by and hosted on G2.com.

What do you dislike about VeriTouch?

Not a regular user of veritouch, issues seem to stem from the learning curve of the environment for new or unfamiliar users. Most issues stem from being made to support an X++ based platform (Dynamis, so there is a steep learning curve for automating and scripting for those unfamiliar with that type of programming/scripting language) Review collected by and hosted on G2.com.