--- title: VCC Live Reviews meta_title: 'VCC Live Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 164 reviews by the users' company size, role or industry to find out how VCC Live works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 164 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # VCC Live Reviews **Vendor:** VCC Live Group Zrt **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.6/5.0 **Total Reviews:** 164 ## About VCC Live VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/ ## VCC Live Pros & Cons **What users like:** - Users value the **intuitive and user-friendly interface** of VCC Live, facilitating seamless navigation and configuration. (21 reviews) - Users praise the **exceptional customer support** of VCC Live, highlighting prompt responses and proactive assistance from the team. (18 reviews) - Users highlight the **exceptional support** from VCC Live, noting the team's dedication and prompt assistance in every situation. (14 reviews) - Users appreciate the **wide range of detailed reports** that VCC Live provides, enhancing their reporting capabilities. (12 reviews) - Users value VCC Live for its **100% stable operation** , ensuring reliable delivery and effective performance during campaigns. (11 reviews) - Users find VCC Live to be **intuitive and user-friendly** , enhancing their daily collaboration with efficient and effective tools. (10 reviews) - Efficiency (8 reviews) - Features (7 reviews) - Platform Reliability (7 reviews) - Customization (6 reviews) **What users dislike:** - Users find the **customization difficult** , citing complicated setup processes and insufficient guidance for settings adjustments. (6 reviews) - Users find a significant **lack of clarity** in VCC Live, making navigation and understanding difficult. (6 reviews) - Users report **user interface issues** with VCC Live, finding navigation complicated and outdated, impacting overall usability. (6 reviews) - Users find the **UI design poor** , noting that navigation is confusing and the interface feels outdated. (5 reviews) - Users often face **usability issues** with VCC Live, finding the setup processes complicated and support documentation lacking. (5 reviews) - Complexity (4 reviews) - Users experience **connection issues** with VCC Live, leading to interruptions and inconsistent quality during use. (4 reviews) - Users find the **difficult setup** of VCC Live hinders efficiency and can complicate the overall user experience. (4 reviews) - Poor Interface Design (4 reviews) - Lack of Training (3 reviews) ## VCC Live Reviews ### 1. VCC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about VCC Live?** User-friendly interface, simple operation. **What do you dislike about VCC Live?** Email export, script editing. internet sensitivity **What problems is VCC Live solving and how is that benefiting you?** Mobility and the opportunity to work from home **Official Response from Dan Deschidar:** > Thanks so much for sharing your experience. We are happy to see that you found our solution easy to use and its interface user-friendly. It means so much to us. As for the export email and script editor, we would very much like to hear more about what you have in mind, and which part of these features could benefit from improvement. Please reach out to your Key Account Manager, or to support@vcc.live, so we can try and make your VCC Live experience even better. ### 2. VCC Live is a very supportive company that comes with solutions! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2024 **What do you like best about VCC Live?** The key to successful cooperation is that situations are examined and solutions are proposed. Supportive staff who respond as soon as possible. A wide range of offers that can be used in one system. **What do you dislike about VCC Live?** Sometimes not all ideas that would make our work more effective are feasible or take too long. **What problems is VCC Live solving and how is that benefiting you?** VCC Live is used for customer service by phone, email and chat, as well as for making outbound calls when selling products or services, as well as email outbound. **Official Response from Dan Deschidar:** > Thank you so much for sharing your experience. We are happy to see that you found our cooperation to be a successful one. As for the feedback on our staff - I will make sure your feedback reaches as many people as possible. We will continue trying to make your VCC Live experience an even better one, and we will continue proposing ideas and solutions that we think might benefit you (even if not 100% of them will be 100% viable)! Thanks again for your valuable feedback! ### 3. A Comprehensive and User-Friendly Solution for All **Rating:** 5.0/5.0 stars **Reviewed by:** Tamás P. | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2023 **What do you like best about VCC Live?** We have been using VCC Live and it's really helped us out with fine tuning our daily work in the past couple of years. One of the best things about it is that our agents found it easy to learn. It's simple to use, which makes everyone's job a lot smoother. The biggest win for us has been the dialer. We've been able to talk more with people because of it, cutting down a lot of idle time on our outbound projects. This is big for our business and it's been a real game-changer. Integrating VCC Live into what we do was pretty straightforward. No big headaches there. And when we've needed help, their Customer Success team has been there and they're super helpful. Overall, VCC Live has a bunch of cool features that make our work easier. It's been a good choice for us and I'm happy we went with it. **What do you dislike about VCC Live?** While VCC Live has been a big help for us, there are a couple of things that could be better: The reporting system is okay and gets the job done, but having more options would be nice. Also, when we've reached out to their first-line customer service, I wish they'd think more about what our business actually needs instead of diving straight into the technical stuff. Sometimes, a more practical approach would be great. **What problems is VCC Live solving and how is that benefiting you?** Using VCC Live has cut down the idle time between our outbound calls, letting us connect with more people with less working hours. New team members find it easy to learn, making the onboarding process a breeze. Its integration into our daily tasks was seamless, and when issues arise, their support is on point. All in all, it's been a solid solution for a contact center with inbound and outbound projects. **Official Response from Dan Deschidar:** > Thank you so much Tamas for sharing your experience and for the 5-star review! We are happy to hear that you've found our solution easy to learn and work with. As for the feedback on our Support team's approach and on the reporting part of VCC - we will make sure your feedback reaches the appropriate teams, so we can try and make your VCC Live experience even better. Thanks again for your valuable feedback! ### 4. I consider it an innovative and customer-centric company. **Rating:** 5.0/5.0 stars **Reviewed by:** Norbert B. | Operations Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2024 **What do you like best about VCC Live?** The customer-focused approach and the continously innovation **What do you dislike about VCC Live?** There is nothing to dislike, they are greate. **What problems is VCC Live solving and how is that benefiting you?** It facilitates the work of managers, quality inspectors, team leaders, and administrators, thereby enabling us to provide an exceptional customer experience. **Official Response from Dan Deschidar:** > Dear Norbert, thanks for your 5-star review. We are so grateful for your kind words. We are very glad you found our solution innovative, and that VCC has a customer-focused approach. These are indeed two things we are striving for, and it makes me very happy to see that our customers our noticing that! Thanks for sharing your review with us and the community. ### 5. VCC is the best B2B software and telecommunication service provider. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about VCC Live?** One of the standout features of VCC is its remarkable ease of implementation,In the realm of customer support, VCC truly excels.The platform's user-friendly interface not only simplifies the integration process for seasoned professionals but also facilitates a swift learning curve for new employees. **What do you dislike about VCC Live?** The interface on the admin side, in the desk version, is not very user-friendly, and sometimes it’s a bit difficult to assign a project to someone when you have too many projects. Also, creating scripts is a very slow process using the interface. It should allow coding instead. **What problems is VCC Live solving and how is that benefiting you?** The platform's dedicated support team has been exceptionally responsive and knowledgeable, providing prompt assistance whenever issues or queries arise. This commitment to excellent customer support has minimized downtime and ensured that our team can operate seamlessly, maximizing productivity. **Official Response from Dan Deschidar:** > Thank you so much for sharing your experience and for the 5-star review! We are happy to hear that you've found our solution easy to implement, learn, and work with. As for the feedback on the admin interface and the Script editor part of VCC - we will make sure your feedback reaches the appropriate teams, so we can try and make your VCC Live experience even better. Thanks again for your valuable feedback! ### 6. VCC is a solution that delivers exactly what promises. **Rating:** 5.0/5.0 stars **Reviewed by:** Mateja K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about VCC Live?** User-friendly interface for both agent and admin, excellent customer service, and VCC team's willingness to find solutions. I love JAVA script solutions that help prevent unnecessary steps in the sales process and unnecessary deliveries of clients to other agents. **What do you dislike about VCC Live?** Withdrawal of Global call statistics. This was the best solution for managing the different views within the statistics. Installing new reports and constantly adding new projects is a waste of time. **What problems is VCC Live solving and how is that benefiting you?** VCC optimizes call processes and is the perfect solution for call centers where agents are working on several projects at the same time, as it takes care of callbacks and the optimal delivery of incoming calls instead of the agent. This solution has reduced unproductive time on the phone by 25%, and also gives us a better overview of the utilisation of our databases and the backlog of calls on inbound lines. **Official Response from Dan Deschidar:** > Dear Mateja, thank you so much for sharing your experience. We are happy to see that you found our solution user-friendly and that it helped you increase efficiency. We are also glad to hear the kind words you say about our colleagues. As for the Global call statistics, can you please give us a few more details about what you have in mind, and what is missing in the newer versions of reports? Maybe we can find a solution to that, with the help of our Product team. Please reach out to your Key Account Manager on this subject, so we can try and make your VCC Live experience even better. ### 7. best KAM, long awaited changes in VCC application **Rating:** 3.5/5.0 stars **Reviewed by:** Oana I. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about VCC Live?** the Key Account Manager is very helpful and tries to bring always a solution. great communication, fast replies. we also like the click to call functionality, we integrated the VCC with our Fintech application and we can call faster and save the resolution in 1 single application, not in 2. **What do you dislike about VCC Live?** we ve been asking for some small modifications in order to make life easier for agents but it takes very long to see them. we don t even know for sure we ll see them. when you want to call someoen and put a resolution, you have to create the contact with the data of the customer, then refresh then call him. it s a step in plus and it takes time. **What problems is VCC Live solving and how is that benefiting you?** it helps us call the customers and offer them support to finalise the financing online flow. **Official Response from Dan Deschidar:** > Dear Oana, thank you so much for taking the time to share your thoughts on VCC. We take pride in knowing our customers are happy with their Account Managers, and also that (at least some of) our features prove useful to you. As for making life easier for the agents, VCC Next (our web-based version of VCC Live) is getting closer to being released - pretty soon, sometime this year. It will offer more freedom and possibilities (first for the agents, then for the admins). You and your colleagues are on our list of being among the first to test it in real life. I believe it will bring most of the improvements you hope for, in order to make agents' life easier and their time spent in VCC -> more efficient. ### 8. GDPR compatible **Rating:** 4.0/5.0 stars **Reviewed by:** takacs l. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about VCC Live?** 3 rd party campaign could run in safe and full supervisored **What do you dislike about VCC Live?** the project import sometimes went badly and some strange difficulty **What problems is VCC Live solving and how is that benefiting you?** 0-24 campaign management **Official Response from Dan Deschidar:** > Thank you very much for sharing your experience. As for the Import feature, can you please give us a few more details? We would like to try solving those difficulties you've encountered. Please reach out to your Key Account Manager or support@vcc.live on this subject, and we will try to make your VCC Live experience even better. ### 9. Use in addition to daily use **Rating:** 4.0/5.0 stars **Reviewed by:** Attila S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2024 **What do you like best about VCC Live?** User friendly interface, easy to handle. **What do you dislike about VCC Live?** With an unstable internet connection use is interrupted **What problems is VCC Live solving and how is that benefiting you?** Mass messaging **Official Response from Dan Deschidar:** > Dear Attila, thank you for sharing your experience with us and the community. We are happy you found our solution user-friendly. As for the program being sensitive to internet connection quality: that might happen, it's true. VCC Live recommends a stable internet connection, with at least 200 kbps bandwidth per user. Connecting via Wi-Fi or mobile data is not recommended. Our advice, for your situation, is to connect to the internet via ethernet (a wired connection), if possible. ### 10. I like VCC because it's almost fully self-service. **Rating:** 4.5/5.0 stars **Reviewed by:** Zornitsa U. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2023 **What do you like best about VCC Live?** I like that VCC Live is completely self-service, allowing us to do almost everything by ourselves. This level of independence and control is quite valuable. **What do you dislike about VCC Live?** We were facing challenges with the learning curve of VCC Live, especially when initially setting it up and customizing it. I would like to see improvements in the reporting for the inbound projects. **What problems is VCC Live solving and how is that benefiting you?** VCC Live solves various communication and customer service challenges, benefiting by streamlining operations, improving efficiency, and enhancing customer interactions. **Official Response from Dan Deschidar:** > Dear Zornitsa, thank you so much for taking the time to share your experience with VCC. We take pride in knowing our customers are happy with their experience. As for the initial contact with VCC and the learning curve - like any other tool that's new to someone - it might look a little intimidating. That is why at VCC we have the rule that most of our clients receive a Key Account Manager who is there to guide you every step of the way. Regarding the reporting part: I am happy to be able to share with you that some major improvements are on the way (this autumn if all goes well)! We believe these changes in the reporting part will completely solve any difficulties you might encounter in your inbound projects' reports. ### 11. vcc **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in International Trade and Development | Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about VCC Live?** Easy to use the program. the contact person is always helpful **What do you dislike about VCC Live?** the program is too sensitive to Internet fluctuations **What problems is VCC Live solving and how is that benefiting you?** technical problems with the telephone lines interpreting data correctly. What, where to filter for different data. **Official Response from Dan Deschidar:** > Thank you so much for sharing your experience. We are happy you found our solution easy to use. Thanks a lot also for the feedback on your contact person at VCC. We will share this with the team to let them know to keep up the good work. As for the software being sensitive to internet fluctuations: that might happen, it's true. VCC Live recommends a stable internet connection, with at least 200 kbps bandwidth connection per user in order to achieve business-level voice quality. Connecting via Wi-Fi or mobile data is not recommended. Our advice, for your situation, is to connect to the internet via ethernet (a wired connection), if possible. ### 12. Opten Ltd: Highly customizable, it meets all of our business needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Tamas S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about VCC Live?** Highly customizable, it meets all of our business needs. **What do you dislike about VCC Live?** Reporting sometimes causes difficulties. When exporting data to CSV, columns and rows get misaligned. Unfortunately, the reports are lost after 3 months. **What problems is VCC Live solving and how is that benefiting you?** VCC Live is used to assist in predictive dialing, providing efficient support in processing our campaigns through with pre-dialing feature. **Official Response from Dan Deschidar:** > Dear Tamas, thank you for sharing your experience. We are so happy to hear you say our solution meets all your business needs! It means a lot to us! We are also glad to hear the predictive dialer helps you in running your campaigns smoothly. PS. I heard through the grapevine - a.k.a. discussing it with your Account Manager :) - that you guys have sorted out the misunderstanding of reports being lost after 3 months. Indeed, the reports, logs, and statistics are not lost after 3 months, not even after 3 years or 30 (unless you want them to be). I was sure it was a misunderstanding, and I am glad it was sorted out. ### 13. Good call center service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2024 **What do you like best about VCC Live?** It's easy to use VCC and it always works. **What do you dislike about VCC Live?** Sometimes you have to wait a long time to start a call. **What problems is VCC Live solving and how is that benefiting you?** Handling a lot of incoming calls, work from home support **Official Response from Dan Deschidar:** > We are happy to hear that you found our solution easy to use and reliable. It means so much to us. As for having to ''wait a long time to start a call'', we would very much like to hear more about what you have in mind when you say that, and what/when/where/how it happens. Please reach out to your Key Account Manager or to support@vcc.live about this situation, so we can try and make your VCC Live experience even better. ### 14. The Best solution ever and exceptional Support from the team **Rating:** 5.0/5.0 stars **Reviewed by:** Nguemba C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about VCC Live?** I Switched from another provider and turned to be the best solution ever because the platform is easy to setup, you have technical support at any time and fast . **What do you dislike about VCC Live?** I don't have any because each time I am blocked the technical support is instant. And everything work fine. It's likely the best. **What problems is VCC Live solving and how is that benefiting you?** Vcc live is helping me to call everywhere at any moment depending on my schedule. And I am more productive because I can have clients in different contries. **Official Response from Dan Deschidar:** > Thank you for the awesome 5-star review, Nguemba! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. We are equally delighted in hearing the nice words you have to say about our colleagues from the Support team. We will share this with the team to let them know to keep up the great work. We'll try and keep doing our best for awesome customers like you! ### 15. With the VCC, we have been applying a modern technical solution for more than 10 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about VCC Live?** Modern technical solution, reliable support, predictable cost. **What do you dislike about VCC Live?** There is no such thing, it would be unnecessary to increase the characters. **What problems is VCC Live solving and how is that benefiting you?** As a utility service provider, provide customer service over the phone. No lost calls. **Official Response from Dan Deschidar:** > Thank you so much for the 5-star review! We are glad to hear you consider VCC Live to be a modern solution, and that the support provided by our team is up to your standards. We will continue doing our best for awesome customers like you. Yes, you've been with us for 10 years now, and we would like to take this opportunity to thank you for your loyalty. Let's raise a glass to at least 10 more years! ### 16. A really supportive vendor with innovative and friendly B2B approach **Rating:** 5.0/5.0 stars **Reviewed by:** Panagiotis K. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about VCC Live?** The support from our K.A manager and their helpdesk when an issue rises. Also the user friendly enviroment. **What do you dislike about VCC Live?** I had a bit of difficulty setting up our own reporting dashboards **What problems is VCC Live solving and how is that benefiting you?** Customer Service Support, B2B Support, Sales and funnel management calls and Collection Activities **Official Response from Dan Deschidar:** > Dear Panos, thank you for the awesome 5-star review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. We are equally delighted to hear the nice words you have to say about our colleagues. We will share this with the team to let them know to keep up the good work. We'll try and keep doing our best for awesome customers like you! ### 17. simple to use **Rating:** 4.5/5.0 stars **Reviewed by:** Monika J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about VCC Live?** simple to use, user-friendly, no complicated interface **What do you dislike about VCC Live?** Download statistics in csv format, I like excel **What problems is VCC Live solving and how is that benefiting you?** Hotline for the Customer service, statistics and NPS **Official Response from Dan Deschidar:** > Monika, thank you so much for sharing your experience. We are happy to hear our solution proved helpful for your Customer service statistics and NPS. And another thing: I'm an Excel fan too! How I do it, to have the statistics directly in Excel Workbook format, is by clicking on 'Copy to clipboard' button (it's next to the usual Download button), then right-click in an Excel file, and hit Paste. True, it's 2 extra clicks, but it gets the job done. I will pass on your suggestion to my colleagues though, and thanks again for your valuable feedback! ### 18. Most exceptional support and platform ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Cherciu C. | IT, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2023 **What do you like best about VCC Live?** The support and help for all needed implementation, bandwidth consumption is next to none, all the settings needed and a excellent ease of use for the agents! **What do you dislike about VCC Live?** Didn't see or have any, especially when support is INSTANT! **What problems is VCC Live solving and how is that benefiting you?** Our problems were the need for a predictive dialer, the possibility to identify IVRs, and most important pricing and spending continuous monitoring **Official Response from Dan Deschidar:** > Dear Cezar, Thank you so much for your 5-star review! We are delighted to hear that you found VCC Live user-friendly and easy to use. We are equally delighted in hearing the nice words you have to say about our colleagues and the level of support they provide. Thanks again for the great review. We'll try and keep doing our best for awesome customers like you! ### 19. #BestSupport **Rating:** 5.0/5.0 stars **Reviewed by:** Tamás C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about VCC Live?** Quick and immediate help matters a lot, especially since Ádám Válint always strives to assist us to the best of his ability. **What do you dislike about VCC Live?** I sometimes feel the software is a bit unstable because it often kicks out colleagues, but as far as I know, we also have something to do with it, but perhaps this is the "worst" part. **What problems is VCC Live solving and how is that benefiting you?** We can compensate for the low number of incoming calls extremely conveniently with it, which helps us incredibly in our daily work. **Official Response from Dan Deschidar:** > Thank you for the awesome 5-star review, Tamás! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. We are equally delighted to hear the nice words you say about Adam and our Support. We will share this with the team to let them know to keep up the great work! ### 20. Helpful team, very good program **Rating:** 5.0/5.0 stars **Reviewed by:** Antal K. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2023 **What do you like best about VCC Live?** Reliabra, understanable interface, easy to use **What do you dislike about VCC Live?** I cant't report aníthing like this, it hans't happenes so far **What problems is VCC Live solving and how is that benefiting you?** Smooth administration and follow-up **Official Response from Dan Deschidar:** > Thank you so much for your 5-star review of VCC Live, Antal! We will share this with the team to let them know to keep up the great work. So glad to hear that you've found VCC reliable and user-friendly. We try our best for awesome customers like you! ### 21. Why I like to use it:user-friendly, simple yet multifaceted, it helps our collection processes a lot **Rating:** 4.5/5.0 stars **Reviewed by:** Judit M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about VCC Live?** I can check and follow the work of my collegaues very easily with this software. **What do you dislike about VCC Live?** Some errors requie a lot of correction time. **What problems is VCC Live solving and how is that benefiting you?** With mass e-mails, sms and automata calls, we can address many customers. **Official Response from Dan Deschidar:** > Thank you, Judit, for sharing your experience with VCC. We are happy to see that you found our solution simple enough, and user-friendly. Regarding the time needed to correct some errors, can you please give us a few more details? We would like to hear more, so we can try and solve them faster next time. Please reach out (with a little more detailed feedback) to your Key Account Manager or support@vcc.live, so we can try and make your VCC Live experience even better. Thanks again for your valuable feedback! ### 22. Switched from another wordwide provider and turned out to great decision **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about VCC Live?** I really like the idea to give all the admin rights to the powerusers, thus making every change and improvement in our process much smoother compared to having IT dept to make all these. **What do you dislike about VCC Live?** Sometimes it is challenging to receive support from the helpdesk as it is outsourced from Hungary. Would be great to have a preventive monitoring from VCC and solve issues (not working routing, technical problems, outages) before they are noticed by us. **What problems is VCC Live solving and how is that benefiting you?** VCC is the main entry point for our customers in the domestic sales area regarding ordering, customer service and even telesales activites. It makes our everyday work much more efficient and our processes more transparent by dealing with all the calls in one place. **Official Response from Dan Deschidar:** > Thank you for sharing your kind words with us and for the 5-star review! It means the world to us and to our entire team! As for the feedback on our Support team: we are gonna make sure your feedback reaches the team, so they can take the appropriate measures to make things better for you. ### 23. Correct partnership **Rating:** 4.5/5.0 stars **Reviewed by:** Balint B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about VCC Live?** I can manage and setup my projects as an admin. Other vendor's solutions don't have this kind of freedom and wide possibilites to manage our own environment. This is one of the most valuable feature. **What do you dislike about VCC Live?** If we use VCC to email sending, some of our partners cannot recieve the emails because their IT security. I know it is not on VCC side, but I don't like this. **What problems is VCC Live solving and how is that benefiting you?** Much easier handling of communication channels. Structured -centralized case handling, which makes our processes much more organized, effective and traceable. Improves user satisfaction with their job. **Official Response from Dan Deschidar:** > Dear Balint, thank you so much for taking the time to share your thoughts on VCC. We take pride in knowing our customers are happy with their experience. And guess what? I can announce that the web-based version of VCC Live is coming pretty soon, sometime this year. It will offer even more freedom and possibilities (first for the agents, then for the admins). A preview of it is already available. I suggest you reach out to your Customer Success Manager or support@vcc.live, and my colleagues will be more than happy to organize an online session where they can show you what we worked on so far and give you a walk-through of the web-based version of VCC Live. ### 24. VCC Level3 experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about VCC Live?** - well configurable - very flexible - the response time of the support **What do you dislike about VCC Live?** - If there is an additional popup window, the main window is not responding - Sometimes the app screen is displayed on different monitor, not on that one where the login screen appeared - Global variable, database field setting - Sometimes it would be useful to change / add / modify data in every project **What problems is VCC Live solving and how is that benefiting you?** support customer contact **Official Response from Dan Deschidar:** > We are happy to see that you found our solution flexible and easy to configure. It means so much to us. As for the 2 first lines about Dislikes - that shouldn't happen, of course. Could you please get in touch with support@vcc.live to discuss these two topics? I am almost sure it can be easily solved, based on the 'symptoms'. As for introducing global database fields: could you please reach out to your Key Account Manager or to support@vcc.live? Maybe we can discuss it with our Product team and find a way to help you. We will try our best to make your VCC Live experience even better. ### 25. 1112 Budapest Boldizsár Street 2 **Rating:** 5.0/5.0 stars **Reviewed by:** Kiss V. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about VCC Live?** It is easy to set up the system. As soon as something goes wrong, they know the solution. They are fast and very helpful. I am very satisfied with them. Any updates or upgrades we ask for are handled quickly and well. **What do you dislike about VCC Live?** There is no part or development of the VCC that I would say I don't like. They work together on everything and are fast. The design is also perfect, as well as the theme. **What problems is VCC Live solving and how is that benefiting you?** Addressing stability issues and improving the customer experience. **Official Response from Dan Deschidar:** > Thank you for the awesome 5-star review! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. We are equally delighted in hearing the nice words you have to say about our colleagues. We will share this with the team to let them know to keep up the great work. We'll try and keep doing our best for awesome customers like you! ### 26. All is possible **Rating:** 4.5/5.0 stars **Reviewed by:** Maija S. | Chief Operating Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about VCC Live?** It is quite simple to set up projects and various communication channels. The majority of personalized requests may be fulfilled, and the response time is great. **What do you dislike about VCC Live?** Reports have some restrictions, and the data base cannot be managed in accordance with our requirements. **What problems is VCC Live solving and how is that benefiting you?** VCC enables you to centralize conversations with our clients' customers, monitor communication history, and automate communications. **Official Response from Dan Deschidar:** > Thank you for the awesome review, Maija! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. As for any help required from our side (e.g. more flexible reports or database management), please do not hesitate to share with us anything you have in mind, we are always glad to help. Any idea you might have, please reach out, so we can discuss it with our Product team and try and make your wishes become reality. ### 27. Good tool, nice support people. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about VCC Live?** Friendly user tool, nice interface, easy to explain for a new user. **What do you dislike about VCC Live?** Imposible to erase records from a project . **What problems is VCC Live solving and how is that benefiting you?** We used excel files and mobile phones before VCC. Good step forward. **Official Response from Dan Deschidar:** > Thank you so much for sharing your experience. We are happy that you found our solution user-friendly and easy to use and learn. Thanks a lot also for the feedback on our Support team. We will share this with the team to let them know to keep up the great work. ### 28. Covering a wide range of services, we have a solution for everything. **Rating:** 4.5/5.0 stars **Reviewed by:** Krisztina R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about VCC Live?** Flexibility, pricing, easy to use, worldwide. **What do you dislike about VCC Live?** Not web-based yet. Missing mobil phone application. **What problems is VCC Live solving and how is that benefiting you?** It helps with any call centre process, inbound, outbound, e-mail handling. **Official Response from Dan Deschidar:** > Dear Krisztina, thank you so much for taking the time to share your thoughts on VCC. We take pride in knowing our customers are happy with their experience. We are equally pleased to announce you that the web-based version of VCC Live is coming pretty soon (sometime this year)! A preview of it is already available. I suggest you reach out to your Customer Success Manager or support@vcc.live, and my colleagues will be more than happy to organize an online session where they can show you what we worked on so far and give you a walk-through the web-based version of VCC Live. ### 29. VCC review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about VCC Live?** It is really easy to use. Very user friendly. **What do you dislike about VCC Live?** I think the background shound have been more colorfull. **What problems is VCC Live solving and how is that benefiting you?** It is easy to contact with customers. **Official Response from Dan Deschidar:** > Thank you so much for taking the time to share your thoughts. We take pride in knowing our customers are happy with their experience. As for the idea of our app using a more colorful background, I can't wait for you to see the upcoming web-based version of VCC Live! I promise you won't be disappointed! A preview version of the web-based VCC app is already available. I suggest you reach out to your Customer Success Manager or support@vcc.live, and my colleagues will be more than happy to organize an online session where they can show you what we worked on so far, and give you a walk-through of the web-based version of VCC Live. ### 30. VCC review **Rating:** 5.0/5.0 stars **Reviewed by:** Krisztian K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about VCC Live?** Flexibility and professional, helpful attitude **What do you dislike about VCC Live?** Everything works fine, i don't have any issues with VCC **What problems is VCC Live solving and how is that benefiting you?** Dynamic call center management **Official Response from Dan Deschidar:** > Thank you so much for your 5-star review of VCC Live, Krisztian! We will share this with the team to let them know to keep up the great work. So glad to hear that you've found VCC flexible, professional, and helpful. We try our best for awesome customers like you! ### 31. Contact center of the financial institution **Rating:** 5.0/5.0 stars **Reviewed by:** Milan M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about VCC Live?** Ease of use, intuitive user interface, lightning-fast support. **What do you dislike about VCC Live?** Setting up some functions is a bit more complicated, but technical support will always help here **What problems is VCC Live solving and how is that benefiting you?** We have been using VCC Live in our company as a telephone switchboard for incoming and outgoing calls and as an autodialer for many years and we are completely satisfied both with the software itself and with the technical support and handling of our requests for new additional features **Official Response from Dan Deschidar:** > Dear Milan, thank you so much for the 5-star review! We are glad to hear you found VCC Live's user interface intuitive and easy to use. We will share this with the team to let them know to keep up the great work. ### 32. Still some improvements that need to be done, but the good thing is that you have a dedicated team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about VCC Live?** I like the service from the employees and the knowledge level of the people we are having contact with **What do you dislike about VCC Live?** Its not webbased, and need to have parrarels to work on mac , Implementation took a little bit longer than expected. **What problems is VCC Live solving and how is that benefiting you?** We will have a better overview of all the projects **Official Response from Dan Deschidar:** > Thank you so much for taking the time to share your thoughts on VCC. We take pride in knowing our customers are happy with their experience. We are equally pleased to announce that the web-based version of VCC Live is coming pretty soon (sometime this year)! A preview of it is already available. I suggest you reach out to your Customer Success Manager or support@vcc.live, and my colleagues will be more than happy to organize an online session where they can show you what we worked on so far and give you a walk-through the web-based version of VCC Live. ### 33. Great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** April 16, 2023 **What do you like best about VCC Live?** The flexibility, and the tailoring function. I can do whatever I want without IT support. I can rely on it's statistics. **What do you dislike about VCC Live?** The CSM team is a huge help, but sometimes this attitude is lacking from Customer Service. **What problems is VCC Live solving and how is that benefiting you?** To reach our goals. **Official Response from Dan Deschidar:** > Thank you so much for sharing your experience. We are happy to see that you found our solution complete and flexible. As for the feedback on our CSM and Support teams - I will make sure your feedback reaches both teams, so we can try and make your VCC Live experience even better! Thanks again for your valuable feedback! ### 34. Very short time response for our requests **Rating:** 5.0/5.0 stars **Reviewed by:** Catalin G. | agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about VCC Live?** The simpliness of the software...You can compact multyple things in an interface easy to use. It is easy to use compared to another programmes and the fact that almost within 2-3 minutes someone can help you with informations is what makes it best. **What do you dislike about VCC Live?** Maybe when there are certain bugs that interrupt our work - but again these moments are rare. It is simple and effiecient right now. Improvements coul be better when correlations with another programme is made. **Recommendations to others considering VCC Live:** Find yourself a good employee from Vcc in order to have all the help that you need with every single problem that you may encounter regarding the software. I certainly believe that I have the best relation with VCC this way. **What problems is VCC Live solving and how is that benefiting you?** It's very easy to charge a database in the programme. It's faster for us to call with vcc instead of calling from excell tables. Since Vcc our business increased by 70% at least. **Official Response from Dan Deschidar:** > Thank you so much Catalin for sharing your experience and for the 5-star review! We are happy to see that you've found our solution complete and easy to work with. As for the feedback on our Support team's response time (and also on the occasional bug) - I will make sure your feedback reaches the appropiate teams, so we can try and make your VCC Live experience even better. Thanks again for your valuable feedback! ### 35. VCC as a modern platform for call center operations **Rating:** 5.0/5.0 stars **Reviewed by:** Krzysztof P. | IT Business Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2020 **What do you like best about VCC Live?** We like the support and care which VCC live company is taking when handling our questions and problems; we use VCC live desk software. Taking into consideration price and support, it is one of the best offers in the market. **What do you dislike about VCC Live?** There are technical difficulties on VCC servers occasionally; this is something that VCC is working on but still happens sometimes, and it needs attention. Still, it happens very rarely now. **Recommendations to others considering VCC Live:** Ask questions; VCC live team is very helpful and quick in response, moreover please use the VCC knowledge base available on their website; it explains most of the questions. **What problems is VCC Live solving and how is that benefiting you?** In VCC live desk, thanks to quick and easy configuration, let us react very quickly to changes that our company requires, and thanks to AMD, we are able to reach more clients that are available instead of spending hours listening to voicemail. AMD helps our dc department maintain good results and quick responses to our clients. **Official Response from Dan Deschidar:** > Thank you so much for your 5-star review of VCC Live, Krzysztof! We will share this with the team to let them know to keep up the great work. So glad to hear that AMD helped your organization! As you probably know, AMD is improving constantly, and I am happy to say that things will only get better and better! We'll try and keep doing our best for awesome customers like you! As for 'difficulties on VCC servers' that you mentioned, can you give us a few more details about what you have in mind and what happened? Please reach out to you Key Account Manager or to support@vcc.live so we can try and make your experience with VCC Live even better. ### 36. Great sales oriented app and great group of people always ready to help. I recommend it to any user. **Rating:** 5.0/5.0 stars **Reviewed by:** Mario S. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2019 **What do you like best about VCC Live?** Best part is that VCC Live is user friendly and has a fast and the best support! You can always rely on them! Additional, it is a great app for agents too! Easy to learn! The best part? DARK MODE :) **What do you dislike about VCC Live?** Not that there is something to dislike, just maybe a little comment for the first time users, 2-3 days on site help would be excellent! There is a lot of great possibilities in VCC Live app and for first time users and someone that did not use something like it before a little hard to understand. There is still few tricks that I can also use but maybe unaware of. Can you make a list of 10-20-30 possibilities in VCC regarding sales. What are the best things that other recommend in VCC? I am sure that there is something we can learn every day! **Recommendations to others considering VCC Live:** If you want the best app there is for Call Center and the best support, visit VCC Live webpage and get Connected! ;) **What problems is VCC Live solving and how is that benefiting you?** There is not enough space to answer. :) VCC is great in every possible segment. If we have a problem, VCC support is always on standby and ready to help! Easy approach to statistics by day or week or month. Great customizations of statistics, you can have everything or just the ones you want. Also you can reorder columns as suits you best. Great access to recordings, "project-indenpendent" CDR search is on point! Tutor mode? So many great things to say for this! Agents and Teamleaders love it. Help in the middle of conversation is the best help agent can get! **Official Response from Dan Deschidar:** > Thank you so much for taking the time to share your experience with VCC. We take pride in knowing our customers are happy with their experience. As for the initial contact with VCC for first time users - like any other tool that's new to someone - it might look a little intimidating. That is why at VCC Live we have the rule that most of our clients receive a Key Account Manager who is there to guide you every step of the way. Your comment on the '2-3 days on site' is a valid one, and I agree: it would be ideal! Also, I really like your idea for the 'tips' list on what one can do with VCC, things that maybe the customer didn't even think about or knew it's possible. I will share your idea with the team. Thank you again for your kind words. We count ourselves lucky to have customers like you. ### 37. Very easy to work on, many functionalities. **Rating:** 5.0/5.0 stars **Reviewed by:** Darina M. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about VCC Live?** VCC is very reliable. They have very good support (response is very fast). I enjoy many functionalities. **What do you dislike about VCC Live?** As every system also this one has now and then few errors, but support is working very fast on solving any issue. **What problems is VCC Live solving and how is that benefiting you?** Connection with clients is fast and easy. It saves time and money (no need to hire more operators) **Official Response from Dan Deschidar:** > Thank you for the 5-star review, Darina! We work hard to meet expectations like yours. We are happy to hear we hit the mark for you and to see that you found our solution practical and reliable. Our Support team will be equally excited to listen to the kind words you have about them. Thanks again for the great review. We'll try and keep doing our best for awesome customers like you! ### 38. VCC Live: Calling now made easier **Rating:** 4.5/5.0 stars **Reviewed by:** Brindo S. | Quality Analyst and Training Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about VCC Live?** The best part of VCC is the user interface and it's ease of access. **What do you dislike about VCC Live?** The data/results visualization cannot be customized according to our needs. **What problems is VCC Live solving and how is that benefiting you?** VCC Live is solving our problems of auto dialer and having the call scripts right in front of you rather than depending on an external source for it. It is benefiting us by reducing the time taken if this activity was done using a different tool . **Official Response from Dan Deschidar:** > We are grateful you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks, Brindo, for sharing your rating with the community and us. We are happy that you found our solution user-friendly and easy to use. As for more flexibility in customizing your results/statistics - check out our ''User-based statistics'' feature; I think it might help you. For more details, please reach out to your Key Account Manager or support@vcc.live so we can try and make your VCC Live experience even better! ### 39. The best callcenter software on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Matrahegyi . | Team Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2022 **What do you like best about VCC Live?** Easy to use. You can find every data that you looking for to your statics. Easy to use for the operators too. **What do you dislike about VCC Live?** The real-time monitoring is sometimes bugged, you have to close and re-open it to fix it. **Recommendations to others considering VCC Live:** It is the best call center product on the market, the must-buy category. **What problems is VCC Live solving and how is that benefiting you?** We can automatize e-mail sending based on termination which makes our daily work faster and easier. **Official Response from Dan Deschidar:** > Dear Matrahegyi, thank you so much for your 5-star review! We are happy to see that you found our solution transparent and user friendly; it means much to us. As for the real-time monitoring part, there was indeed a bug that had such an effect. However, it was an isolated event, and our tech guys solved it last week. However, please reach out to your Key Account Manager or support@vcc.live if this situation resurfaces, so we can take the necessary steps to make your VCC Live even better." ### 40. Our workforce can manage all process from home. Very fast dial, good at live control **Rating:** 4.5/5.0 stars **Reviewed by:** Zoltán E. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about VCC Live?** Live control, quality control, many dial settings **What do you dislike about VCC Live?** There may be problems with third-party service providers, which can cause downtime **Recommendations to others considering VCC Live:** complex, easy to use, good support, continuous improvements, updates **What problems is VCC Live solving and how is that benefiting you?** Automatic dial, live inspection, simple project management interface **Official Response from Dan Deschidar:** > We are thrilled to have you as part of the VCC Live family! Thank you for sharing your kind words with us. It means the world to us hearing we were able to help you during these uncertain times, when work-from-home became a real game changer! As for the feedback on our Support team: we are gonna make sure it reaches the team, so they can try and make your VCC Live experience even better! ### 41. Way easy set up and customizable platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2022 **What do you like best about VCC Live?** Their platform is visually appealing and pretty easy to use. Their help center and VCC Live Academy are good, resources. They send out lots of communications around maintenance, outages etc. Their support team is usually very good at responding to requests promptly and efficiently **What do you dislike about VCC Live?** Statistics need some revamp, and the website help center search sometimes returns a 404. **What problems is VCC Live solving and how is that benefiting you?** We used it for inbound and outbound call handling in various locations across different time zones. **Official Response from Dan Deschidar:** > Thank you so much for sharing your experience. We are happy that you found our solution easy to work with. Thanks a lot also for the feedback on our Support team. As for the Statistics part and the feedback regarding our Learning center - I will make sure it reaches the team, so we can try and make your VCC Live experience even better! Thanks again for your valuable feedback! ### 42. Great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about VCC Live?** Easy to use, call monitoring, easy to setup **What do you dislike about VCC Live?** Statistics needs a bit of an upgrade, we really want to use it **Recommendations to others considering VCC Live:** Easy to implement and use **What problems is VCC Live solving and how is that benefiting you?** Call handling and forwarding **Official Response from Dan Deschidar:** > We are happy that you found our solution user-friendly and easy to use. As for an upgrade in statistics - I think you should check out our new ''User-based statistics'' feature; I think it might help you. For more details, please reach out to your Key Account Manager or support@vcc.live so we can try and make your VCC Live experience even better! ### 43. Great platform, zero maintenance costs and fantastic customer care **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio C. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about VCC Live?** We use VCC live in our Outbound sales call centers all around the world. It's easy to learn and super simple to manage. **What do you dislike about VCC Live?** Managing calling lists is not simple and could be improved. Some functionalities to reorder calling lists and or integration with external lists of leads is missing. **Recommendations to others considering VCC Live:** If you manage sales operations in multiple countries, VCC is your solution! **What problems is VCC Live solving and how is that benefiting you?** We manage to have multiple call centers working in different parts of the world without any problem. We tried many other platforms but VCC is the one that best responds to our needs. **Official Response from Dan Deschidar:** > Thank you for the awesome review, Antonio! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. As for any help required from our side (e.g. integration with external lists/tools), please do not hesitate to share with us anything you have in mind, we are always glad to help. Any idea you might have, please reach out to your Key Account Manager so we can try and make your wishes become reality. PS. You hear that, readers? Antonio says ''If you manage sales operations in multiple countries, VCC is your solution!'' . Keep that in mind, people. Keep that in mind. :) ### 44. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about VCC Live?** The system is simple and practical on the admin as well as on the user side. Support is outstanding, fast and easy to reach. **What do you dislike about VCC Live?** I am satisfied with most features of the software. **What problems is VCC Live solving and how is that benefiting you?** Handling telesales campaigns and databases, programming surfaces can be operated easily, without any educational or theoretical background in the informatics field. **Official Response from Dan Deschidar:** > Thank you for the fantastic 5-star review! We work hard to meet expectations like yours. We are happy to hear we hit the mark for you and to see that you found our solution practical and easy to use. Our Support team will be equally excited to listen to the kind words you have about them. Thanks again for the great review. We'll try and keep doing our best for awesome customers like you! ### 45. Great tool, simple to use and easy to implement **Rating:** 4.5/5.0 stars **Reviewed by:** Shafique A. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2022 **What do you like best about VCC Live?** Predictive Dailing and the ease to use for the agents. **What do you dislike about VCC Live?** Some Features are missing. Callable records visibility in Real-time monitoring. **Recommendations to others considering VCC Live:** Try it and you will definitely like it. **What problems is VCC Live solving and how is that benefiting you?** We were using a separate tool for calling and it was very difficult to track the record using the phone number which is now easier. Also, predictive dialing gives a boost in performance. **Official Response from Dan Deschidar:** > Thank you so much Shafique for sharing your experience. We are happy to see that you found our solution simple and easy to work with. As for the callable records visibility in Real-time monitoring dashboard, I am glad to let you know that we are already working on it, and I hope you will be able to find that feature in Real-time monitoring soon enough. Thanks again for your valuable feedback! ### 46. Very powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2022 **What do you like best about VCC Live?** Call tracking, templates, live monitoring **What do you dislike about VCC Live?** CDR logs and statistics, external numbers wiht Zoiper **What problems is VCC Live solving and how is that benefiting you?** Call monitoring, work-load balance, operator productivty **Official Response from Dan Deschidar:** > Thank you so much for sharing your experience. We are happy that our solution helped you with call monitoring and improving the agents' productivity. As for the feedback on the CDR (Call details report) part - I will make sure your feedback reaches the team, so we can try and make your VCC Live experience even better! Thanks again for your valuable feedback! ### 47. Very professional, detailed **Rating:** 4.0/5.0 stars **Reviewed by:** Pénzes A. | Project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2021 **What do you like best about VCC Live?** Always make the savings automatically, make hints for the setups. **What do you dislike about VCC Live?** Not always clear what to do, sometimes too detailed setup. The tutorials not enough. **Recommendations to others considering VCC Live:** Helping for to systematize the incoming calls. **What problems is VCC Live solving and how is that benefiting you?** Costumer care, time management, call recording **Official Response from Dan Deschidar:** > Dear Penzes, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. As for the online tutorials needing improvement, it so happens that we are right now in the process of updating them. And actually we could use your help on that! What would you think if we would send you some drafts of future tutorials, so you can give us a feedback on them? Please reach out to you Key Account Manager for details on that. ### 48. It's an one of the best solution when you need virtual call center!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Mikola Y. | Administrative infrastructure specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about VCC Live?** One of the best support team i ever meet. They are have the fastest respond i'm ever see... **What do you dislike about VCC Live?** It isn't easy to find something wrong in their work! **What problems is VCC Live solving and how is that benefiting you?** We find the solution of the "human supplies" when we start to use VCC live. **Official Response from Dan Deschidar:** > Thank you for the awesome 5-star review, Mikola! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. We are equally delighted in hearing the nice words you have to say about our colleagues from the Support team. We will share this with the team to let them know to keep up the great work. We'll try and keep doing our best for awesome customers like you! ### 49. Nice Account Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Владимир . | head of IT infrastructure and communication department, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about VCC Live?** small resource by customer PC and light client applications **What do you dislike about VCC Live?** administrator does not access to manage or maintanance SIP Trunk **Recommendations to others considering VCC Live:** :-) **What problems is VCC Live solving and how is that benefiting you?** All issues are escalated to VCC support **Official Response from Dan Deschidar:** > Dear Vladimir, thank you so much for taking the time to share your experience with VCC. We take pride in knowing our customers are happy with their experience. We are equally pleased to read the nice words you have for your Account Manager and the Support team. We will make sure your feedback reaches them. ### 50. Díjbeszedő Holding Zrt. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about VCC Live?** user- friendly, professional, fast,helpfull operators **What do you dislike about VCC Live?** Our core system is difficult to integrate **Recommendations to others considering VCC Live:** good price, flexible product, continuous, innovative developments **What problems is VCC Live solving and how is that benefiting you?** Home office work, simple IVR and script programing, easy and fast reporting **Official Response from Dan Deschidar:** > Dear Tamas, thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. As for the audio quality in calls that you mentioned, that is exactly why we try (and already succeeded in most of the countries around the globe) to have at least 2-3 telecom providers as partners in each country, so whenever something happens at provider A that affects quality to be able to quickly switch to provider B. ## VCC Live Discussions - [Unaccepted calls](https://www.g2.com/discussions/unaccepted-calls) - 1 comment, 2 upvotes - [What is the best way of getting total talk time % in vcc live app?](https://www.g2.com/discussions/what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app-a32a0792-4f55-45b0-a29a-893bb43e0812) - 1 comment, 2 upvotes - [What is the best way to improve?](https://www.g2.com/discussions/what-is-the-best-way-to-improve) - 1 comment, 1 upvote - [What is VCC Live used for?](https://www.g2.com/discussions/what-is-vcc-live-used-for) - 1 comment - [Do you plan to improve the system repair time and the communication of information?](https://www.g2.com/discussions/50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji) - 1 comment, 1 upvote - [View VCC Live pricing details and edition comparison](https://www.g2.com/products/vcc-live/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+14%3A12%3A37+-0500&secure%5Bsession_id%5D=40e01d9f-4f38-4b20-ae5c-3dfec6499c98&secure%5Btoken%5D=4f039ba42a5772a2e1c15fb97f25c440b3819118c42e39d70d6cad909d8c54ac&format=llm_user) ## VCC Live Integrations - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) ## VCC Live Features **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis ## Top VCC Live Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)