--- title: Userfeel Reviews meta_title: 'Userfeel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 105 reviews by the users' company size, role or industry to find out how Userfeel works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 105 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Userfeel Reviews **Vendor:** Userfeel **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.5/5.0 **Total Reviews:** 105 ## About Userfeel Make everything click. See where users get stuck. Gather feedback from real users on your prototype, app, or website. With a global panel of over 7 million participants, you can understand how your users feel and capture their genuine first impressions. Whether you are running a survey, A/B test, user test, tree test, or card sort, Userfeel helps you understand exactly how users interact with your product. We provide tools to support your research from start to finish: - Test Creation: Use our AI assistant to generate effective test scenarios and tasks in seconds. - AI Analysis: Automatically analyze sessions to generate sentiment maps and prioritized recommendations for improvement. - Seamless Sharing: Easily share highlight reels and narrative reports with your board or clients to align teams faster. Userfeel helps your team build with clarity and decide with confidence, all while maintaining compliance. ## Userfeel Pros & Cons **What users like:** - Users find Userfeel to be **easy to use** , facilitating quick access to remote usability testers and enhancing effectiveness. (11 reviews) - Users find **setup incredibly easy** for usability tests, enabling quick feedback and effective testing experiences. (8 reviews) - Users find the **easy setup** for tests and interviews a significant advantage, streamlining the feedback process effortlessly. (7 reviews) - Users value the **diverse contributor access** and **user-friendly templates** for effective and flexible research with Userfeel. (7 reviews) - Users value the **easy access to a diverse panel** and fast feedback, enhancing research effectiveness significantly. (6 reviews) - Time Efficiency (5 reviews) - Automation (4 reviews) - Users appreciate the **excellent customer support** from Userfeel, making their testing experience seamless and efficient. (4 reviews) - Insights (4 reviews) - Participant Engagement (4 reviews) **What users dislike:** - Users find the **pricing steep** , especially for smaller teams, making justification of costs challenging. (3 reviews) - Users find the **credit transfer process unclear** and hope for more affordable testing options in the future. (2 reviews) - Users express concerns over the **inadequate feedback mechanism** , noting a decline in contributor quality and engagement. (1 reviews) - Users find the **insufficient information** regarding credit transfer processes confusing and not user-friendly. (1 reviews) - Users find the **lack of guidance** on credit transfer confusing, affecting their overall experience with Userfeel. (1 reviews) - Lack of Training (1 reviews) - Limited Customization (1 reviews) - Limited Functionality (1 reviews) - Limited Options (1 reviews) - Limited Surveys (1 reviews) ## Userfeel Reviews ### 1. Really useful to get quick results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Userfeel?** If I need to test a user journey I can get results quickly with this service. **What do you dislike about Userfeel?** The only issue I've had is that it's hard to know exactly when the results will come in. **What problems is Userfeel solving and how is that benefiting you?** Getting quick feedback on user journey testing from real users. ### 2. Easy to spin up a test and get fast results **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Userfeel?** Transparent pricing. Very quick to create and launch a test. It is easy for the business user. They don't force you to contact a sales representative to start an account. **What do you dislike about Userfeel?** The test analytics and results could be more robust. The individual test results are easy to use and follow, however, it would be great if there was more indepth results synthesis tools. I need to export an manipulate a lot of the test results data outside of their tool to fully distill the results and present to my stakeholders. **What problems is Userfeel solving and how is that benefiting you?** E-commerce. Account signup. Checkout flow analysis. Shopping funnel reviews. 5-second user tests. customer pain points discovery. First click analysis. Rage click detection. ### 3. UserFeel has been everything I need **Rating:** 5.0/5.0 stars **Reviewed by:** Rowan C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Userfeel?** It's been really helpful to have a support team at the ready, reviewing and making suggestions as I go along. Also it's a great service generally. **What do you dislike about Userfeel?** I haven't really found any downsides to Userfeel, so much as just challenging to testing in general. Getting people to use the test properly can be hard! **What problems is Userfeel solving and how is that benefiting you?** We're using Userfeel primarily as a Usability Testing service PLUS getting input and sentiment from testers about how our interface is performing for them. ### 4. Flexible, but a Little Slow **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Userfeel?** Love that I can pay-as-go. Allows me to only run the tests I need, when I need them, without feeling that I am going to be beholden to them in the future and end up wasting tests that I don't use. **What do you dislike about Userfeel?** Sometimes tests are slow to run. Had no trouble running desktop/laptop-based test, but mobile tests first didn't show up until I wrote support and are taking a long time to be picked up and completed. **What problems is Userfeel solving and how is that benefiting you?** Userfeel is allowing me to acquire nuanced, detailed user feedback from the types of users I want to hear from for a reasonable price and in the numbers I need, when I need it. ### 5. Good, but not great, yet! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Userfeel?** The setup process to launch a usability study is very intuitive and quick. All the content is presented in a findable and learnable way, which one would expect from a user-testing platform. The support team were fairly responsive and when I had to get a replacement user test ordered, the team completed this within 24hrs at no extra cost, which I was happy with. **What do you dislike about Userfeel?** UserFeel can improve by making 'highlights' more accessible and faster to find in the UI. The UI is confusing when it comes to finding your session highlights and extracting them takes a few more steps than should be required. The option to share recordings, without the user researchers' notes being visible would also be really useful. Then the sessions can be shared with clients and they can see the recordings within the context of the user testers profile. **What problems is Userfeel solving and how is that benefiting you?** UserFeel will help us to improve our UX Discovery process with clients by giving us access to a huge pool of user testers that match our client's target audiences. This will benefit us because it will help us identify problems and create solutions, which can then be A/B tested in a live environment, ideally delivering value to our end clients and their users. ### 6. Affordable, easy to use remote user testing which is a great complement to any CRO/UX tool stack. **Rating:** 4.5/5.0 stars **Reviewed by:** Joe D. | Course Director, Conversion Rate Optimisation (Part Time), Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about Userfeel?** The customer service is excellent- account managers make recommendation on how tasks and questions can be improved. It's also very easy to clip and set up highlight reels. **What do you dislike about Userfeel?** Sometimes the sound quality isn't great. **What problems is Userfeel solving and how is that benefiting you?** Behavioural and attitudinal problems to design, particularly when evaluating solutions between competitors. ### 7. Flexible and great service **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan F. | Chief operating officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2022 **What do you like best about Userfeel?** There's a very quick turnaround on tests, and we can quickly and easily select the level of detail. It's also great to be able to be flexible on term/number of testers and we love the supporting documents which help us improve our tests. **What do you dislike about Userfeel?** In a 10x product, it would be fantastic to have the tester slots filled in real time so we could integrate into our daily/hourly release velocity. Aware how difficult this is. **What problems is Userfeel solving and how is that benefiting you?** Access to users is vital for our business, we can heatmap and see analytics data but it's impossible for us to get the level of insight we get from UserFeel narration. It's also helping our investor decks with honest feedback. ### 8. Userfeel Usage **Rating:** 5.0/5.0 stars **Reviewed by:** Ali S. | SQA Automation Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Userfeel?** It is almost no hassle to set up or use, and it is straightforward. **What do you dislike about Userfeel?** Less content available to test in all demographics. **What problems is Userfeel solving and how is that benefiting you?** Userfeel allows you to quickly test an app or webpage with an end-user perspective, benefitting both the tester and the company. ### 9. Was all that I need it **Rating:** 5.0/5.0 stars **Reviewed by:** sebastian i. | Builder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Userfeel?** The friendly platform to check if your webpage has what is required to jump to the world **What do you dislike about Userfeel?** if you want to become a tester, the process was a little bit slow, maybe is better to ask for some background and get the qualification test ready before to give it away. **What problems is Userfeel solving and how is that benefiting you?** the most important problem, the audience. before doing any website business is critically necessary to know about the audience that is gonna be visiting your website. and that is usefeel about. to know your audience ### 10. Exceeded expectations **Rating:** 4.5/5.0 stars **Reviewed by:** Cara H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about Userfeel?** Listening to a user walk through our site was invaluable! **What do you dislike about Userfeel?** I'm not exactly sure the person was pre-qualified as we would have liked; however, it was still very helpful. **What problems is Userfeel solving and how is that benefiting you?** The user experience. It will bring clarity to our gut feelings. ### 11. UserFeel Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Userfeel?** I think the platform is intuitive and easy to set up a user test. The commenting system is easy to flag issues / bugs, and it's nice that you can share recordings with ease! **What do you dislike about Userfeel?** UserFeel seems like it has a limited amount of users in the USA. The tests have populated rather slowly for us which is concerning and makes the product less attractive to use for user testing. **What problems is Userfeel solving and how is that benefiting you?** UserFeel allows us to do user testing on our websites and web apps. We appreciate the ease of test setup and collaboration that our team can leverage. Ease of collaboration has incrased. ### 12. Overall good experience but the quality of testers is hit or miss. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Userfeel?** Pay as you go is the biggest benefit for me. We are a small org and need the flexible pricing. The interface is easy to use and intuitive. **What do you dislike about Userfeel?** When the tester does a poor job and just clicks through the test, I have to wait a long time to get a new tester approved and initiated. Reporting the tester is too many steps and then the long wait time to get a new tester. Also, being able to take clips of the test and download them separately would be helpful. Lastly, testers spend too much time trying to type information because they can't copy and paste from the task. Allowing them to copy and paste task content would be extremely helpful. **What problems is Userfeel solving and how is that benefiting you?** Providing the ability to user test with flexible pricing like mentioned above. ### 13. Right amount of features, priced correctly - no long term big commitment like others **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | Director Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Userfeel?** Has all the features you need to run the web or mobile testing effectively at $60/test. Customer service is very decent as well despite being based in Europe. Also has a rich base of testers which allows tests to get done very quickly. **What do you dislike about Userfeel?** Don't dislike anything - right-sized feature set with price creates a compelling value prop. It would be good to mature and add some features like User testing has to allow for quicker analysis of test results - but give those features as an upgrade choice if the price point is higher. **What problems is Userfeel solving and how is that benefiting you?** Allows me to precisely target my customers and get real feedback. Also, I like the ability to create video snippets of the feedback. The feedback we got was critical to kick-starting our user conversions. After taking input from userfeel testing, our sales took off and beat our expectations by miles. **Official Response from Yannis Karampelas:** > Thanks, Melissa for your feedback! Could you please elaborate on what features you would like us to add? That would be very helpful. ### 14. Userfeel has been a good addition into our UX testing. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Userfeel?** The best thing is that you can add many members into the project, and the fact that we only pay when needed for tests is convenient. **What do you dislike about Userfeel?** The customer support I believe should be live to assist with issues on the go. **What problems is Userfeel solving and how is that benefiting you?** Userfeel has helped me gain user insight from those out of our organisation, and this gives us a fresh pair of eyes/perspective into our flows and products. **Official Response from Yannis Karampelas:** > Thanks for your review! We offer very fast support via email and we do have live chat support as well for the most part of the day. ### 15. Pay-as-you go user testing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Efthalia D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Userfeel?** I love Userfeel because with the unlimited screener questions I can find the right testers to test our website. It's an easy and affordable alternative to usertesting.com. **What do you dislike about Userfeel?** There is nothing I dislike about userfeel.com. It is very easy to use and whenever I face any difficulty, the support team answers me everything and helps me to understand how to go on. **Recommendations to others considering Userfeel:** If you are searching to do multilingual user testing, userfeel is the only tool you need. **What problems is Userfeel solving and how is that benefiting you?** I use userfeel.com to find out what frustrates our website's users in order to optimise their experience and have a better conversion rate. I am very satisfied with the way I could share my thoughts with my team. ### 16. Awesome solution for getting user feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Justin B. | Small Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Userfeel?** It works. Getting user feedback on a website has always been an almost impossible task. This is the first service I have ever used that makes it easy to get high quality user feedback. **What do you dislike about Userfeel?** Hard to think of much to write here. I guess a few sections could be less wordy, but that is a super nit picky thing. **What problems is Userfeel solving and how is that benefiting you?** It let's me get high quality user feedback on a website in an easy, cost effective manner. ### 17. HSE **Rating:** 5.0/5.0 stars **Reviewed by:** modesir o. | Nebosh IGC Tutor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2023 **What do you like best about Userfeel?** Easy to use and mappig through the page , **What do you dislike about Userfeel?** Actually, this first time to use so it's ok till now **What problems is Userfeel solving and how is that benefiting you?** Use the application to test useability user very easily ### 18. I like most of the things in Userfeel. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about Userfeel?** I think your biggest advantage against your competitors is the export functionalities. They really help when you have to create a stakeholders report. You should advertise this more. **What do you dislike about Userfeel?** I don't like that some of your testers don't make a difference between a prototype and a live website/platform. I would suggest you educate them a bit more about the differences and what to expect. **What problems is Userfeel solving and how is that benefiting you?** Userfeel makes not only testing with external users easy but also analysing the results as well. Being able to write notes and pin them to a certain timestamp is powerful. ### 19. Great user testing tool for UX/flow and super easy to share results **Rating:** 4.0/5.0 stars **Reviewed by:** Christopher S. | Conversion designer & copywriter , Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Userfeel?** The video export feature where you can easily create snippets and share them publicly with notes. It's insanely valuable, especially when having to share insights with clients. In my case I've been using it for my copywriting projects and it gives me an additional level of credibiity. The templates are also really helpful for writing quick tests. Demographics are also quite comprehensive even tho not perfect for B2B, but still can get good results, fast. **What do you dislike about Userfeel?** There's no guidance regarding how many tasks a test should have when you pick a test length. So if you pick 5 minutes, but then you write 10 tasks and testers take too long, you get an incomplete test. Rewuires experience in writing tests to understand this. **What problems is Userfeel solving and how is that benefiting you?** I'm getting helpful data from real users on usability of my clients' websites. Gives me insights into what's broken, what's confusing and it's pretty fast. Also easy to share the results. **Official Response from Yannis Karampelas:** > Thanks, Chris for your feedback and comments! Regarding how to select the right test duration, it needs some experience indeed. A tip you can use is to give hints to testers as to how much time they should spend on each task. E.g. "Check the homepage and provide feedback. Don't spend more than 2 minutes on this". ### 20. A handy tool for a SEO expert **Rating:** 5.0/5.0 stars **Reviewed by:** Christos K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Userfeel?** As a SEO expert, I want to help my clients not only rank their website higher on Google, but also make it convert better. More conversions for them means higher earnings for them, more happy and more assignments for me. I really like that I can set up really quickly a couple of user tests. I get results within a day, which is super helpful when you want to get quick insights that you will offer to your client as an extra bonus. Showing the actual videos to my clients is super impressive and I feel like becoming more important to their eyes. These videos also help me establish my arguments on improvements they should do on their website, either desktop or mobile. **What do you dislike about Userfeel?** Nothing comes to mind. Everything worked as expected. **What problems is Userfeel solving and how is that benefiting you?** Increase the value that I provide to my clients. **Official Response from Yannis Karampelas:** > Thanks, Chris for your feedback! Usability testing is indeed a way to "persuade" your clients for things that it would be difficult or impossible without it :) ### 21. Fast AND affordable user testing **Rating:** 5.0/5.0 stars **Reviewed by:** Marco K. | see Experience Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2021 **What do you like best about Userfeel?** We all know websites like Usertesting. Great, but I don't need/want a subscription service and I'm not "enterprise". I recently ordered some website testing (for remote testers and my native testers) from the guys of www.userfeel.com. A small crew of designers/developers in Greece. They took the time to help me and to make sure I would run successful tests. Such a relief to talk to fellow professionals and to know they don't just want me to use the service; they want me and my tests to succeed. Such a great service. AND! No need for expensive subscriptions ;-) I was surprised by the level of support and felt like sharing! **What do you dislike about Userfeel?** You can add your own testers, but then you have to explain everything. Explaining took more time than I thought. Next time I will add experienced people from the Userfeel testers, as you can find native speakers in most of the languages and they know what to do (esp. 'thinking aloud' is very valuable). **Recommendations to others considering Userfeel:** Just give it a go. No subscriptions! **What problems is Userfeel solving and how is that benefiting you?** I need to run usability and User Experience tests for international websites, and I want to know what people think and feel as they use the website or app. **Official Response from Yannis Karampelas:** > Thanks a lot, Marco!! Yes, it's true that testers of our panel are more "trained" as they have passed at least the qualification test. On the other hand, there are times that you may need a special demographic. In that case, external panels or recruiting users out of your website/app visitors may be the solution. ### 22. Great value for money **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas W. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Userfeel?** Userfeel is great value for money. Excellent features. Love the templates for quick test building and you can use your own testers. **What do you dislike about Userfeel?** Although they are market related, it would be great if the price were lower when using your own testers. **What problems is Userfeel solving and how is that benefiting you?** None that I'm aware of? ### 23. An amazing tool for user testing. Only 60$ per test. No subscription or monthly fee. **Rating:** 5.0/5.0 stars **Reviewed by:** Vangelis K. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Userfeel?** With Userfeel, you have unlimited screener questions to find testers with the same demographics and interests as your visitors. What I like about Userfeel more than every other user testing tool is the support that they provide. Before creating an account, I had a meeting with an expert that presented me with the dashboard and answered every question to do my job easier. Whenever I have an issue, or I need help, they respond to me on the same day. They care to provide quality work. **What do you dislike about Userfeel?** The only thing that I have asked from Userfeel, and they haven’t given a solution, was when I wanted to run a moderated test on mobile, and they didn’t support it. But, as I can see, now Userfeel provides that service, and I am pleased about that. **Recommendations to others considering Userfeel:** Userfeel is the value for money user testing tool. It’s impressive to have the same features with usertesting.com and the other tools with no monthly fees or subscriptions. **What problems is Userfeel solving and how is that benefiting you?** I can do user testing in every language I need and using as many screener questions I want, I can find testers that have similar interests with the users of the sites I am testing. With no subscriptions or monthly fees, I can use their services whenever I need them. Using other user testing tools, during the period we didn’t have anything to test, we felt that we wasted money. With Userfeel we think that by buying the tests we need to use, we save money. ### 24. The ready-made templates they provide guide us to setup insightful tests **Rating:** 5.0/5.0 stars **Reviewed by:** Konstantinos G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2022 **What do you like best about Userfeel?** Userfeel has ready-to-use templates with common tasks, questions and ratings that will help you to do moderated or unmoderated tests fast. When started using these templates got better insights as they contain tasks and questions in the right mixture and order to get the most out of your users. I also like that I can download videos to my local computer or have them uploaded to my YouTube account automatically as unlisted videos. From there I can grab them and do more work with them (usually just trim them and share them). **What do you dislike about Userfeel?** The export to Word feature is not so clear how it works. I got it working after contacting their support, though. **What problems is Userfeel solving and how is that benefiting you?** Make our website more targetted. Optimize our copy and increase the conversion rate. ### 25. The most user-friendly platform I've seen **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Userfeel?** 1) it's probably the most intuitive UI I experienced on all usability testing platforms. A small child would have been able to set up a study (or my grandma). 2) it's one of the best usability platforms when looking for testers to review a website in a non-English language. They have panels in every country you can think of, and you immediately get an estimation of how many potential testers there would be, and how easy it is to recruit for your study. While setting up a study, you can choose if you want native speakers or not, if they are supposed to talk in their own language, or a different one (e.g., English), etc. 3) unlike some other platforms, you can add your screener questions, and not carry out recruitment based just on demographics. **What do you dislike about Userfeel?** I am not a fan of the pricing system. Maybe it's because most of my tests are around 20 minutes long, and on Userfeel, you can pay for either a 20-min or 40-min test. There's always a chance that a tester (who speaks more slowly, especially if it's not their mother tongue) might not complete all the tasks in time. Sometimes testers spend way too much time on the first tasks, and then, they struggle to answer the last questions because of lack of time. Of course, I could always order a 40-min test, but the price doubles, and in some cases may seem too much for additional 2-3 minutes. There's also an option to report a video and have it replaced if Userfeel decides it was a tester's "fault" not to complete all the tasks, but this might result in either testers or clients being unhappy with Userfeel's call. **What problems is Userfeel solving and how is that benefiting you?** When we need to ask testers to review a website in a non-English language, Userfeel is the place to go. Some countries have quite big panels for usability testing, but others - not at all. I know that if I can't recruit because of the location or spoken languages, Userfeel will be a lifesaver. ### 26. Everything that the big competitors have for fraction of the price **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel L. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2022 **What do you like best about Userfeel?** I like that I am able to do occasional user tests without commitments. Also the testing platform is very intuitive to use and the analysis part with the transcriptions works beautifully. **What do you dislike about Userfeel?** Not that much to dislike about this product but I think that perhaps there could be more qualification criteria for the tests. For example, it could be great for local businesses to have an option to filter more by location. **What problems is Userfeel solving and how is that benefiting you?** Userfeel helps us understand how the first-time visitor might use the site. We as website optimizers have seen the site too many times to be able to view it as a beginner. It helped open our eyes on some aspects of how the site was used. **Official Response from Yannis Karampelas:** > Thank you, Samuel for your feedback! You can set screener questions in order to filter more by location, but it's a good idea to have more specific location info about each user. We will consider doing that. Thanks again! ### 27. Awesome tool and budget friendly! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Userfeel?** The product's affordability was great and so important for us as a small startup looking to build our user testing experience. We looked at many other vendors but couldn't find a happy medium between the cost and the quality of the tests we could create. With Userfeel, we were able to review user behaviour and ask the questions we wanted. Looking forward to using this tool more! **What do you dislike about Userfeel?** I hope the tester demographic settings will expand. It would be amazing if we could find testers from specific industries or testers who use assistive technology. **Recommendations to others considering Userfeel:** Would definitely recommend other companies check them out! The support was quick and the tool was very easy to use. **What problems is Userfeel solving and how is that benefiting you?** We wanted to see how people interacted with our website. It was important for us to test the content and understand what resonated with first time viewers. Being able to generate a highlight reel was really fantastic and easy for result sharing - loved that feature. **Official Response from Yannis Karampelas:** > Thank you for your feedback and nice comments!! On the tester demographic settings, we provide age, gender, country, language and experience filters by defauly, but you can also set your own screener questions in order to find users who have more specific characteristics. ### 28. Easy, affordable and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Jon K. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about Userfeel?** It was easy to use. Even though I don't have vast experience with user testing in general, I was able within 3 days to get insights that helped fix things on the prototypes we designed for our new website. **What do you dislike about Userfeel?** I used the ready-made templates that are available in the tool, but I would like to find there more templates, specialized on my industry, which is real estate. **Recommendations to others considering Userfeel:** Run user tests as early as possible. It pays off. **What problems is Userfeel solving and how is that benefiting you?** We managed to fix issues on our prototypes before handling them to our developers. Fix errors earlier than later. That reduces costs and back and forth with developers and designers after you get live. ### 29. Everything Usertesting.com offers without needing a subscription **Rating:** 5.0/5.0 stars **Reviewed by:** Rich P. | Conversion Rate Optimisation Expert and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Userfeel?** This is an excellent tool for doing conversion research. It provides everything that Usertesting.com offers but charges per user test instead of needing to pay for a very expensive subscription. I particularly like the ability to create highlight reels that can be shared easily, and the support is fast if you need any help or any tests need replacing. **What do you dislike about Userfeel?** The pool of user testers isn't as large as Usertesting.com but hopefully that will grow soon. **What problems is Userfeel solving and how is that benefiting you?** For my clients I'm using it to discover the main issues, doubts, hesitations and pain points of their target audiences. Insights from this tool provide very high impact ideas for improving their websites, resulting in bigger increases in conversion rates and online revenue. **Official Response from Yannis Karampelas:** > Thanks a lot, Rich!! Indeed, we're working hard on growing our pool of users. ### 30. Decent alternative to UserTesting.com **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Userfeel?** I liked that it is similar to Usertesting.com but a fully pay as you go plan. **What do you dislike about Userfeel?** The quality of respondents was not the same. **What problems is Userfeel solving and how is that benefiting you?** An affordable alternative to Usertesting.com. ### 31. Great tool for small business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Userfeel?** The speed at which the studies are done. Typically they are done within 24-48 hours times. The price is also very reasonable which we are comfortable with. The pay-as-you-go model is very suitable for us as we don't have regular user feel studies to run. **What do you dislike about Userfeel?** Some users lie about their location/language and some lie about their knowledge of technology. As a result, this leads to difficult to understand reviews. Some users also don't read some tasks properly and go on tangents. **Recommendations to others considering Userfeel:** None really, it's a pretty basic and straightforward tool. **What problems is Userfeel solving and how is that benefiting you?** I haven't gotten any existing problems. As per the comment above, some users are of poor quality and therefore require replacement. In terms of business performance, it's hard to say it lead to only userfeel as we use many other tools in our analysis, but it definitely provides insights. I guess my only suggestion for some users of which I have noticed is that users try to say how good the site is, I want them to tell me what's wrong with it - perhaps that's an educational piece for users. **Official Response from Yannis Karampelas:** > Thanks, Amy for your review and your comments!! It's true that some users may lie. That's why we offer a satisfatcion guarantee where we replace these tests for free. ### 32. I like being able to rapidly get test results "on demand"! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2022 **What do you like best about Userfeel?** The granularity of the service is what I prefer most. **What do you dislike about Userfeel?** The UI is not intuitive. The cost is a bit high. **What problems is Userfeel solving and how is that benefiting you?** Testing UI prototype and iterating fast in the design/test loop has a huge value for us. ### 33. Has all the features I needed to improve my websites expreience **Rating:** 5.0/5.0 stars **Reviewed by:** George K. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Userfeel?** I like the feature that shows the number of available users for your test based on the demographic criteria you have set. That helps you estimate how fast you will have the results back. **What do you dislike about Userfeel?** There are not a lot of demographics you can select from, so you can set screener questions instead. The problem with the screener questions though, is that you cannot have an estimate on how many available users there are for that criteria. **What problems is Userfeel solving and how is that benefiting you?** Improve my websites experience for our users ### 34. I love this system and I recommend it highly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Userfeel?** I love how I get to use my expertise to help and support others. I like the fact that I can review website interfaces remotely and receive the payment for my work in good time. **What do you dislike about Userfeel?** The one thing that I would like to have changed is the amount of reviews that I get to do each month. I really like to do this work more and to have a consistent and increased rate of tests to do, would be amazing **What problems is Userfeel solving and how is that benefiting you?** Userfeel has enabled it’s testers to review interfaces for websites that could be used in the future. This can range from educational to commerce. It make sure that the interfaces are user reviewed so that any mistakes or changes can be rectified in a timely and useful manner. ### 35. Rd **Rating:** 2.0/5.0 stars **Reviewed by:** Radu O. | Seksjonssjef, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2022 **What do you like best about Userfeel?** Interesting topics. Nice layout and usefull data **What do you dislike about Userfeel?** To much spam on the Mail. Hard to falowi **Recommendations to others considering Userfeel:** Nothing **What problems is Userfeel solving and how is that benefiting you?** A lot of informasjon to use tin all live matters ### 36. I like userfeel. It's a good affordable alternative for usertesting.com which charge insane prices. **Rating:** 5.0/5.0 stars **Reviewed by:** Ariel V. | Senior Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Userfeel?** The pricing model. Most competitors try to charge $30k / month for unlimited usage when usually the need is project-based. Userfeel allows me to make smaller orders without commitment, pay as you use. **What do you dislike about Userfeel?** Sometimes it's hard to know if the tester is just trying to make money, without caring about what they need to answer. When it happens I just ask userfeel for another tester and they're great about that. **What problems is Userfeel solving and how is that benefiting you?** Usually I just want to see how people use the website we just launched, see if people miss an important feature or are impressed with our offering. I let them go through the entire process **Official Response from Yannis Karampelas:** > Thank you, Ariel for your review and your kind comments!! ### 37. Flexible and intuitive research tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Userfeel?** Userfeel is very flexible when it comes to testing. You can pay as you go (instead of purchasing a monthly/yearly membership), which is very convenient, especially for companies who are just starting their UX research journey. **What do you dislike about Userfeel?** The user pool provided by Userfeel (especially for desktop users) is not as big as I would like. Some platforms/software/designs are made to be used with a desktop device! **What problems is Userfeel solving and how is that benefiting you?** - Usability problems - Unclear language (e.g. on CTA) - Test multiple variations of the same design - and being able to see which one performed the best - Desirability check ### 38. Userfeel gives easy access to fast, quality user testing **Rating:** 4.0/5.0 stars **Reviewed by:** Terralynn F. | Co-Founder, Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Userfeel?** Userfeel does not lock you in with an annual subscription and their testing is easy to set up. **What do you dislike about Userfeel?** Their credits system and billing can be a bit confusing. **Recommendations to others considering Userfeel:** Userfeel is a great option for small companies or lean startups that are new to remote user testing. **What problems is Userfeel solving and how is that benefiting you?** We use Userfeel to get quick feedback and insights on our early prototypes before requirements are handed to engineering. Userfeel gets us feedback when we need it! **Official Response from Yannis Karampelas:** > Thank you, Terralynn for your review and feedback. Credits is sometimes confusing, indeed. It's the way we thought to have in order to have a pay-as-you-go service. We try to simplify it. Any suggestions are more than welcome. ### 39. Great usability tool with a fantastic support team **Rating:** 5.0/5.0 stars **Reviewed by:** Staikos S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2022 **What do you like best about Userfeel?** Instant support, easy-to-use tool, big pool of testers. I also liked the pricing policy. I'm not fond of the subscription systems of other similar tools that I've used in the past. **What do you dislike about Userfeel?** I would like more ready-made templates so I can start the tests faster. **What problems is Userfeel solving and how is that benefiting you?** I'm testing all of my clients' websites to increase the conversion rate. ### 40. Userfeel is a very good service. We tested website usability for our company **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Userfeel?** To see our shortcomings. Commenting on missing parts is very helpful for website development! **What do you dislike about Userfeel?** The segments of the reviewer were very important. It seemed that there was not enough choice on the basis of profession. like logistician. We did not see any other disadvantages. **Recommendations to others considering Userfeel:** The support team was very helpful. They supported us at every step—an easy-to-use site for user experience. So I would definitely recommend it. **What problems is Userfeel solving and how is that benefiting you?** We received suggestions for the steps in the purchasing section of our website. this was helpful for us. In terms of design, we are already making an arrangement for the interface. **Official Response from Yannis Karampelas:** > Thanks for your review! When selecting users for your tests we provide filters for age, gender, country, language and experience. For any other kind of characteristic, we allow to set unlimited screener questions. ### 41. It's similar to usertesting.com but affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Marilena S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Userfeel?** I have been searching for months for an affordable tool that I can use whenever I need it, without needing a subscription, so I get feedback on new concepts fast and easy. **What do you dislike about Userfeel?** Everything worked as expected, and when I had an issue, the team helped me immediately. I am totally satisfied. **What problems is Userfeel solving and how is that benefiting you?** I started using userfeel.com to understand what users do on my website and optimize it for more conversions. ### 42. Great convenience, especially if you're planning a new website! **Rating:** 5.0/5.0 stars **Reviewed by:** beril c. | operation manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Userfeel?** The best feature is the evaluation of your site by real people. **What do you dislike about Userfeel?** It would be great if we could choose a profession while choosing the people to evaluate. **Recommendations to others considering Userfeel:** If you need customer insight within the company, things get even easier when you have a simulation of it. So it is useful to use **What problems is Userfeel solving and how is that benefiting you?** Thanks to an outside view, you can look at your work more objectively. ### 43. Strong website review tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Userfeel?** Easy to set up and use for finding insights on an existing website or to plan for future website changes. Finding the correct audience to match your business is relatively easy. **What do you dislike about Userfeel?** The feedback quality could have been a bit better, but part of that lies within the company itself asking the correct questions. If Userfeel helped companies with some sort of question guide to provide audience direction, that could be helpful. **Recommendations to others considering Userfeel:** Highly recommended. For quick insights about your website, Userfeel is a great tool. **What problems is Userfeel solving and how is that benefiting you?** We used Userfeel to evaluate how our current audience connected with our website/business. Also, we wanted to understand how a new visitor would flow through our website, which would eventually lend themselves to filling out a form/phone call. All of this was to help inform a new website design we had planned. **Official Response from Yannis Karampelas:** > Thank you for your feedback! Setting the right tasks and questions in a user test is crucial indeed. For that reason, we provide templates that you can start with that provide sets of questions and tasks for common types of websites or apps. Besides that, we are always glad to offer FREE consultation on your test setup and provide feedback on how you can improve it based on the experience of our UX researchers team. ### 44. User Feel Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Userfeel?** The user interface and experience is the best. **What do you dislike about Userfeel?** Limited demographics to target is the issue. **Recommendations to others considering Userfeel:** Expand demographics **What problems is Userfeel solving and how is that benefiting you?** It's quick to setup to test webpages on a short timeline. ### 45. Great software for user testing on demand **Rating:** 4.5/5.0 stars **Reviewed by:** Marcin S. | Customer Acquisition Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Userfeel?** I liked the targeting option. I could choose people by age, country, language etc. I also loved the fact that you got transcript from the whole testing experience. **What do you dislike about Userfeel?** They didn't have many testers from Denmark (country I wanted to have) but when we targeted Netherland we got a lot of users. So beside that everything was good. **What problems is Userfeel solving and how is that benefiting you?** We are expanding into different markets. So we wanted to check how people from those countries will see our website experience. Do we miss anything? Maybe payment method? **Official Response from Yannis Karampelas:** > Marcin, thanks a lot for your feedback!! We constantly expand our panel in order to able to fulfill tests from everywhere. Including Denmark :) ### 46. Expectations met **Rating:** 5.0/5.0 stars **Reviewed by:** Konstantinos M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2022 **What do you like best about Userfeel?** Userfeel was proposed by our web agency as tool that would help us optimize our website. We ran 10 tests on it and we found many small things that contribute to the overall user experience. Everything worked as expected. **What do you dislike about Userfeel?** Everything worked as expected. Nothing to complain about. **What problems is Userfeel solving and how is that benefiting you?** Make our website better ### 47. I find it easy to use, we gather great input from running the user tests and good / quick service! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about Userfeel?** The self-help part of this is the control to quickly start a user test and get instant new UX learnings **What do you dislike about Userfeel?** there is no video of the participant's face. It would be great to see when they look frustrated or surprised **What problems is Userfeel solving and how is that benefiting you?** By running a CRO program, we try to gather data from multiple buckets. Running a user test is one of them for us ### 48. Submitted a webpage for user feedback, got good results and valuable input. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Userfeel?** The system being self explanatory and easy to manage. **What do you dislike about Userfeel?** Not large enough audience to get feedback from. **What problems is Userfeel solving and how is that benefiting you?** Mainly UX challenges. **Official Response from Yannis Karampelas:** > Thank you for your feedback!! We currently provide a panel of 140K+ qualified testers from all over the world, supporting 40 languages. We work hard to make that panel bigger and we do add thousands new testers every month. ### 49. Good for the basics **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Userfeel?** Easy and quick to use tool. I've used it quite a lot **What do you dislike about Userfeel?** It's a little pricey per user. Although while you can do screeners, their panel doesn't seem particularly big so if you're fussy you won't get users. **What problems is Userfeel solving and how is that benefiting you?** I've been using it to mostly assess various user problems, both broad and specific. It gives great user insights. ### 50. Userfeel is a great tool (and service) for the price. **Rating:** 3.5/5.0 stars **Reviewed by:** Josef J. | Head of Content & Conversion, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Userfeel?** The platform itself is easy-to-use and intuitive. And the service from staff for any questions and feedback has always been prompt. **What do you dislike about Userfeel?** The built-in transcription is poor at best, especially with any non-English native speakers. **What problems is Userfeel solving and how is that benefiting you?** I'm using it frequently for user-testing on websites and page designs. It assists with qualitative research. ## Userfeel Discussions - [What is Userfeel used for?](https://www.g2.com/discussions/what-is-userfeel-used-for) - [View Userfeel pricing details and edition comparison](https://www.g2.com/products/userfeel/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+15%3A25%3A41+-0500&secure%5Bsession_id%5D=aa9bc03a-7da4-4cce-b3d2-ed80b7c2f71c&secure%5Btoken%5D=fbd35ab89569230cd8209587b8a6a8e2797f31b82a8b6ad4df5b50ceccdd8f02&format=llm_user) ## Userfeel Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Feedback Source** - Invitation - Survey Link - App - Widget - Recruitment Pool **Functionality** - Test Feedback - Test Variety - Emulation **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **Feedback Management** - Media Library - Sorting - Sharing - Privacy **Management** - Test History - Automation - Organization **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Insights** - Analytics - Collaboration - Sorting **Insights** - Human Transcription - Computer Transcription - Analytics **System Management** - Security - System Monitoring **Generative AI** - AI Text Summarization **Agentic AI - Demo Automation** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - AI Demo Agent or Avatar ## Top Userfeel Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (734 reviews) - [Userlytics](https://www.g2.com/products/userlytics/reviews) - 4.4/5.0 (183 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (382 reviews)