# UserTesting vs Userfeel Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UserTesting excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Userfeel. Users appreciate the platform's variety of test types, including websites, prototypes, and mobile apps, which enhances their testing experience.
- **Users say** that Userfeel provides a quick and efficient setup process, with expert consultation support that reassures them during their first test. This hands-on assistance is particularly beneficial for those new to usability testing, making the initial experience smoother.
- **Reviewers mention** that UserTesting's intuitive user interface and clear instructions contribute to a positive user experience, allowing for seamless navigation and effective testing across various devices. This level of usability is often highlighted as a key advantage over Userfeel.
- **According to verified reviews** , Userfeel shines in its ability to quickly connect users with participants for remote usability testing. This feature is praised for its efficiency, helping teams validate design choices and improve product usability without unnecessary delays.
- **G2 reviewers highlight** that while Userfeel has a higher star rating, UserTesting's larger volume of reviews indicates a more established presence in the market. This suggests that UserTesting may offer a more reliable and tested solution for enterprises looking for comprehensive feedback tools.
- **Users report** that Userfeel's demographic screening questions make it easy to find suitable testers, which is a significant advantage for targeted usability studies. However, some users feel that UserTesting's broader range of features and focus on human insights provide a more meaningful testing experience overall.



| | UserTesting | Userfeel | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 789 | 105 | 
| **Largest Market Segment** | Enterprise (41.9% of reviews) | Small-Business (62.8% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Contact Us With One-Time Purchase | 

---
## Top Pros & Cons

### UserTesting

Pros:
- Ease of Use (90 reviews)
- Helpful (70 reviews)

Cons:
- Missing Features (28 reviews)
- Testing Difficulties (28 reviews)

### Userfeel

Pros:
- Ease of Use (12 reviews)
- Helpful (8 reviews)

Cons:
- Expensive (3 reviews)
- Credit Issues (2 reviews)

---
## Ratings Comparison
| Rating | UserTesting | Userfeel | 
|---|---|---|
  | **Meets Requirements** | 8.6 (601 reviews) | 9.1 (78 reviews) | 
  | **Ease of Use** | 8.4 (632 reviews) | 9.3 (81 reviews) | 
  | **Ease of Setup** | 8.6 (298 reviews) | 9.5 (60 reviews) | 
  | **Ease of Admin** | 8.7 (232 reviews) | 9.1 (39 reviews) | 
  | **Quality of Support** | 9.0 (524 reviews) | 9.3 (71 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (227 reviews) | 9.1 (37 reviews) | 
  | **Product Direction (% positive)** | 8.1 (591 reviews) | 8.6 (75 reviews) | 

---
## Pricing

### UserTesting

#### Entry-Level Pricing

Plan: Team-based Unlimited 

Price: Contact Us Per Year

Description: With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.

Key Features:
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery

[Browse all 2 editions](https://www.g2.com/products/usertesting/pricing)

#### Free Trial

Yes

### Userfeel

#### Entry-Level Pricing

Plan: Custom

Price: Contact Us With One-Time Purchase

Description: Our Custom Plan is designed for enterprises and high-growth digital agencies that treat user research as a mission-critical, daily operation. When your roadmap involves heavy monthly testing across multiple product lines, international markets, and complex user journeys, this plan provides the scale and architectural support you need.

Instead of navigating rigid tiers, we partner with your UX or Product Ops team to build a high-volume credit structure that matches your annual research velocity—ensuring your researchers never hit a "paywall" mid-sprint.

Key Features:
- AI summary
- AI smart recommendations
- AI assistant

[Browse all 3 editions](https://www.g2.com/products/userfeel/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.5/10 | 464 |
| **Userfeel** | 8.9/10 | 59 |

#### User Response Methods

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Survey** | 7.5 (318 reviews) ✓ Verified | 8.8 (44 reviews) | 
| **Video Snippets** | 8.6 (375 reviews) ✓ Verified | 8.9 (47 reviews) | 
| **Video Interview** | 8.7 (297 reviews) ✓ Verified | 9.0 (41 reviews) | 
| **Photo Submission** | 7.1 (182 reviews) ✓ Verified | 8.7 (33 reviews) | 
| **Text/Notes** | 8.2 (352 reviews) ✓ Verified | 8.8 (43 reviews) | 

#### Participant Selection

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **In-App** | 7.4 (126 reviews) | 9.1 (38 reviews) | 
| **In-Store** | 5.5 (81 reviews) | 8.7 (30 reviews) | 
| **On-Site** | 6.9 (107 reviews) | 9.0 (36 reviews) | 
| **Recruitment Pool** | 8.1 (375 reviews) ✓ Verified | 8.9 (44 reviews) | 

#### Insights

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Analytics** | 7.7 (346 reviews) ✓ Verified | 8.6 (45 reviews) | 
| **Collaboration** | 7.7 (312 reviews) ✓ Verified | 8.9 (38 reviews) | 
| **Sorting** | 7.4 (313 reviews) ✓ Verified | 8.8 (36 reviews) | 

#### Generative AI

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **AI Text Summarization** | 6.6 (84 reviews) | 8.8 (12 reviews) | 

### Consumer Video Feedback

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 7.9/10 | 258 |
| **Userfeel** | 7.6/10 | 29 |

#### Feedback Source

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Invitation** | 8.0 (114 reviews) | 7.5 (21 reviews) | 
| **Survey Link** | 8.4 (131 reviews) | 7.7 (20 reviews) | 
| **App** | 8.4 (131 reviews) | 7.7 (20 reviews) | 
| **Widget** | 7.7 (83 reviews) | 7.7 (18 reviews) | 
| **Recruitment Pool** | 8.3 (155 reviews) | 8.3 (21 reviews) | 

#### Feedback Management

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Media Library** | 7.7 (144 reviews) | 7.8 (19 reviews) | 
| **Sorting** | 7.7 (159 reviews) | 7.3 (17 reviews) | 
| **Sharing** | 8.2 (177 reviews) | 7.7 (21 reviews) | 
| **Privacy** | 8.2 (162 reviews) | 7.1 (21 reviews) | 

#### Insights

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Human Transcription** | Feature Not Available | 6.8 (17 reviews) | 
| **Computer Transcription** | 7.3 (162 reviews) | 7.4 (18 reviews) | 
| **Analytics** | 7.7 (173 reviews) | 7.6 (19 reviews) | 

#### Agentic AI - Demo Automation

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **AI Demo Agent or Avatar ** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.6/10 | 25 |
| **Userfeel** | N/A | N/A |

#### Analytics

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Net Promoter Score (NPS)** | 6.8 (20 reviews) | Not enough data | 
| **Customer Satisfaction (CSAT) Score** | 6.7 (19 reviews) | Not enough data | 
| **Customer Effort Score (CES)** | 6.8 (18 reviews) | Not enough data | 
| **Gamification** | Feature Not Available | Not enough data | 

#### Customization

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Stakeholder Management** | 6.9 (18 reviews) | Not enough data | 
| **Multilanguage Support** | 6.2 (17 reviews) | Not enough data | 
| **Multiple Branding Support** | 6.2 (18 reviews) | Not enough data | 
| **Vertical-specific Solutions** | 5.8 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 7.3 (19 reviews) | Not enough data | 

#### Agentic AI - Experience Management

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 

### Mobile App Testing

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userfeel** | 9.2/10 | 19 |

#### Functionality

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Test Feedback** | Not enough data | 9.5 (11 reviews) | 
| **Test Variety** | Not enough data | 9.3 (10 reviews) | 
| **Emulation** | Not enough data | 9.3 (9 reviews) | 

#### Management

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Test History** | Not enough data | 9.0 (10 reviews) | 
| **Automation** | Not enough data | 9.6 (8 reviews) | 
| **Organization** | Not enough data | 8.3 (9 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 6.4/10 | 29 |
| **Userfeel** | N/A | N/A |

#### Survey Management

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Survey Builder** | 6.1 (22 reviews) | Not enough data | 
| **Question Types** | 7.9 (24 reviews) | Not enough data | 
| **Templates** | 6.5 (22 reviews) | Not enough data | 
| **Survey Distribution** | 6.5 (24 reviews) | Not enough data | 

#### Survey Customization

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Branching/Skip Logic** | 6.0 (25 reviews) | Not enough data | 
| **Branding** | 5.8 (24 reviews) | Not enough data | 
| **Multimedia Support** | 6.5 (24 reviews) | Not enough data | 
| **Multilingual Surveys** | 4.9 (23 reviews) | Not enough data | 

#### Survey Insights

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Reporting & Analytics** | 6.3 (24 reviews) | Not enough data | 
| **BI Tools Integration** | Feature Not Available | Not enough data | 
| **Data Exporting** | 7.1 (24 reviews) | Not enough data | 
| **Permissions** | 6.8 (24 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | 8.2/10 | 155 |
| **Userfeel** | 8.9/10 | 9 |

#### Generative AI

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **AI Text Generation** | 5.7 (5 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (6 reviews) | Not enough data | 

#### Survey Management

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Brand Design Consistency** | 9.0 (35 reviews) ✓ Verified | 8.6 (6 reviews) | 
| **Survey Deployment** | 8.3 (83 reviews) ✓ Verified | 8.3 (6 reviews) | 
| **Feedback Collection** | 8.6 (107 reviews) ✓ Verified | 8.9 (6 reviews) | 
| **Device Responsiveness** | 8.5 (100 reviews) ✓ Verified | 9.2 (6 reviews) | 

#### Process Management

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Feedback Aggregation** | 8.0 (102 reviews) ✓ Verified | 9.2 (6 reviews) | 
| **Trigger Alerts** | Feature Not Available | 8.6 (6 reviews) | 
| **Real-Time Analysis** | 8.3 (82 reviews) ✓ Verified | 8.6 (6 reviews) | 
| **Real-Time Action** | Feature Not Available | 8.9 (6 reviews) | 

#### System Management

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Security** | 8.8 (89 reviews) ✓ Verified | 9.2 (6 reviews) | 
| **System Monitoring** | 9.2 (15 reviews) ✓ Verified | 9.0 (5 reviews) | 

### Software Testing

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userfeel** | N/A | N/A |

#### Agentic AI - Software Testing

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **UserTesting** | N/A | N/A |
| **Userfeel** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Feature Not Available | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Feature Not Available | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | UserTesting | Userfeel | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Feature Not Available | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Consumer Video Feedback Software](https://www.g2.com/categories/consumer-video-feedback), [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to UserTesting (3):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Survey Software](https://www.g2.com/categories/survey), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Userfeel (2):** [Software Testing Tools](https://www.g2.com/categories/software-testing), [Mobile App Testing Software](https://www.g2.com/categories/mobile-app-testing)


---
## Reviewer Demographics

### By Company Size

| Segment | UserTesting | Userfeel | 
|---|---|---|
| **Small-Business** | 19.9% | 62.8% | 
| **Mid-Market** | 38.2% | 31.9% | 
| **Enterprise** | 41.9% | 5.3% | 

### By Industry

#### UserTesting

- **Financial Services:** 10.3%
- **Computer Software:** 9.6%
- **Information Technology and Services:** 8.8%
- **Retail:** 6.5%
- **Consumer Goods:** 3.9%
- **Health, Wellness and Fitness:** 3.7%
- **Marketing and Advertising:** 3.6%
- **Design:** 3.4%
- **Insurance:** 3.2%
- **Internet:** 3.2%
- **Other:** 43.8%

#### Userfeel

- **Computer Software:** 13.8%
- **Retail:** 10.6%
- **Marketing and Advertising:** 10.6%
- **Information Technology and Services:** 8.5%
- **Financial Services:** 6.4%
- **Real Estate:** 3.2%
- **Program Development:** 3.2%
- **Leisure, Travel & Tourism:** 3.2%
- **Accounting:** 2.1%
- **Construction:** 2.1%
- **Other:** 36.2%

---
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---
## Top Discussions

### UserTesting

- Title: [Does user testing record your face?](https://www.g2.com/discussions/does-user-testing-record-your-face) — 2 comments
  > **Top comment:** "Not always, if they need to do so, it will be mentioned in the screeners and/or in the terms and conditions before starting the test."
- Title: [Will you consider building out videos and demos for specific prospective users?](https://www.g2.com/discussions/will-you-consider-building-out-videos-and-demos-for-specific-prospective-users) — 2 comments, 1 upvote
  > **Top comment:** "The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. "
- Title: [What does user testing do?](https://www.g2.com/discussions/what-does-user-testing-do) — 1 comment
  > **Top comment:** "Best-in-class companies rely on UserTesting to gain valuable insight into their products from people. Every day, new testing opportunities are released from..."
- Title: [Does user testing really pay?](https://www.g2.com/discussions/does-user-testing-really-pay) — 1 comment
  > **Top comment:** "Yes! UserTesting allows contributors the opportunity to earn extra money in your spare time by providing your opinions and thoughts on products, apps, and..."
- Title: [Can i earn by testing your products as a user?](https://www.g2.com/discussions/50313-can-i-earn-by-testing-your-products-as-a-user) — 1 comment, 1 upvote
  > **Top comment:** "Yes, you can apply to join the UserTesting panel of participants and get paid for completing tests that you qualify for. Learn more here:..."

### Userfeel

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/usertesting-vs-userfeel)