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Compare UserTesting and Userfeel 
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At a Glance
Market Segments
Enterprise (41.9% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
Contact Us Per Year
Starting at $30.00 1 unmoderated user test With One-Time Purchase
UserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansUserfeel
Star Rating
(105)4.5 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $30.00 1 unmoderated user test With One-Time Purchase
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its Test Variety with a score of 8.3, allowing for diverse testing scenarios, while Userfeel shines in Test Feedback with a higher score of 9.4, indicating more comprehensive insights from tests.
- Reviewers mention that Userfeel offers superior Ease of Setup with a score of 9.4, making it more user-friendly for new users, whereas UserTesting's score of 8.7 suggests a slightly more complex onboarding process.
- G2 users highlight Userfeel's Device Responsiveness with a score of 9.2, ensuring a seamless experience across devices, while UserTesting's score of 8.4 indicates room for improvement in this area.
- Users on G2 report that UserTesting has a more robust Quality of Support with a score of 9.0, matching Userfeel, but reviewers mention that Userfeel's support is perceived as more accessible and responsive.
- Reviewers say that Userfeel's Automation features score 9.3, making it easier to manage tests efficiently, while UserTesting's score of 7.5 suggests less emphasis on automation capabilities.
- Users report that UserTesting's Feedback Collection capabilities score 8.6, which is slightly lower than Userfeel's 8.9, indicating that Userfeel may provide a more streamlined process for gathering user insights.
Pricing
Entry-Level Pricing
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Userfeel
Unmoderated user test
Starting at $30.00
1 unmoderated user test With One-Time Purchase
This common type of user test is where you create a list of tasks and questions and then get many user testers to record themselves answering them, without the guidance of a moderator. The video recording includes the user testers using your website or app, and audio of them answering your questions and completing your tasks. These user test sessions are usually 20 minutes long and ideal for gaining quick feedback from your target audience on small websites or apps, a limited set of pages or screens, or prototypes.
Pricing depends on the duration of the test and whether you bring your own or use our panel. It's $30 for 20-minute tests if you bring your own, and $60 if you use our panel. We also offer 40 and 60-minute sessions.
- unmoderated user test
Free Trial
UserTesting
Free Trial is available
Userfeel
No trial information availableRatings
Meets Requirements
8.6
599
9.1
78
Ease of Use
8.4
630
9.3
81
Ease of Setup
8.6
295
9.5
60
Ease of Admin
8.7
231
9.1
39
Quality of Support
9.0
522
9.3
71
Has the product been a good partner in doing business?
8.8
226
9.1
37
Product Direction (% positive)
8.1
589
8.6
75
Features by Category
User Response Methods
7.6
317
|
Verified
8.8
44
8.7
374
|
Verified
8.9
47
8.7
296
|
Verified
9.0
41
7.1
182
|
Verified
8.7
33
8.2
351
|
Verified
8.8
43
Participant Selection
7.4
127
9.1
38
5.6
82
8.7
30
6.9
108
9.0
36
8.1
375
|
Verified
8.9
44
Insights
7.7
344
|
Verified
8.6
45
7.7
312
|
Verified
8.9
38
7.4
312
|
Verified
8.8
36
Generative AI
6.7
84
8.8
12
Feedback Source
8.0
113
7.5
21
8.4
130
7.7
20
8.4
131
7.7
20
7.7
83
7.7
18
8.3
155
8.3
21
Feedback Management
7.7
144
7.8
19
7.7
158
7.3
17
8.2
175
7.7
21
8.2
161
7.1
21
Insights
Feature Not Available
6.8
17
7.3
161
7.4
18
7.7
172
7.6
19
Agentic AI - Demo Automation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Not enough data
Customization
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Not enough data
Generative AI
Feature Not Available
Not enough data
7.3
19
Not enough data
Agentic AI - Experience Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Functionality
Not enough data
9.5
11
Not enough data
9.3
10
Not enough data
9.3
9
Management
Not enough data
9.0
10
Not enough data
9.6
8
Not enough data
8.3
9
Survey Management
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Not enough data
Survey Customization
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Not enough data
Survey Insights
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Not enough data
Agentic AI - Survey
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
5.7
5
Not enough data
6.4
6
Not enough data
Survey Management
9.0
35
|
Verified
8.6
6
8.3
83
|
Verified
8.3
6
8.6
107
|
Verified
8.9
6
8.5
100
|
Verified
9.2
6
Process Management
8.0
102
|
Verified
9.2
6
Feature Not Available
8.6
6
8.3
82
|
Verified
8.6
6
Feature Not Available
8.9
6
System Management
8.8
89
|
Verified
9.2
6
9.2
15
|
Verified
9.0
5
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UserTesting and Userfeel are categorized as Consumer Video Feedback, User Research, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userfeel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Computer Software
13.8%
Retail
10.6%
Marketing and Advertising
10.6%
Information Technology and Services
8.5%
Financial Services
6.4%
Other
50.0%
Discussions
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Userfeel has no discussions with answers
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