Compare UserTesting and Userfeel 
Featured Products
At a Glance
Market Segments
Enterprise (41.8% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
Contact Us Per Year
Contact Us With One-Time Purchase
UserTesting
Star Rating
(787)4.4 out of 5
Market Segments
Enterprise (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansUserfeel
Star Rating
(105)4.5 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us With One-Time Purchase
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserTesting excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Userfeel. Users appreciate the platform's variety of test types, including websites, prototypes, and mobile apps, which enhances their testing experience.
- Users say that Userfeel provides a quick and efficient setup process, with expert consultation support that reassures them during their first test. This hands-on assistance is particularly beneficial for those new to usability testing, making the initial experience smoother.
- Reviewers mention that UserTesting's intuitive user interface and clear instructions contribute to a positive user experience, allowing for seamless navigation and effective testing across various devices. This level of usability is often highlighted as a key advantage over Userfeel.
- According to verified reviews, Userfeel shines in its ability to quickly connect users with participants for remote usability testing. This feature is praised for its efficiency, helping teams validate design choices and improve product usability without unnecessary delays.
- G2 reviewers highlight that while Userfeel has a higher star rating, UserTesting's larger volume of reviews indicates a more established presence in the market. This suggests that UserTesting may offer a more reliable and tested solution for enterprises looking for comprehensive feedback tools.
- Users report that Userfeel's demographic screening questions make it easy to find suitable testers, which is a significant advantage for targeted usability studies. However, some users feel that UserTesting's broader range of features and focus on human insights provide a more meaningful testing experience overall.
Pricing
Entry-Level Pricing
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Userfeel
Custom
Contact Us
With One-Time Purchase
Our Custom Plan is designed for enterprises and high-growth digital agencies that treat user research as a mission-critical, daily operation. When your roadmap involves heavy monthly testing across multiple product lines, international markets, and complex user journeys, this plan provides the scale and architectural support you need.
Instead of navigating rigid tiers, we partner with your UX or Product Ops team to build a high-volume credit structure that matches your annual research velocity—ensuring your researchers never hit a "paywall" mid-sprint.
- AI summary
- AI smart recommendations
- AI assistant
Free Trial
UserTesting
Free Trial is available
Userfeel
No trial information availableRatings
Meets Requirements
8.6
600
9.1
78
Ease of Use
8.4
631
9.3
81
Ease of Setup
8.6
297
9.5
60
Ease of Admin
8.7
231
9.1
39
Quality of Support
9.0
523
9.3
71
Has the product been a good partner in doing business?
8.8
226
9.1
37
Product Direction (% positive)
8.1
590
8.6
75
Features by Category
User Response Methods
7.5
317
|
Verified
8.8
44
8.7
374
|
Verified
8.9
47
8.7
296
|
Verified
9.0
41
7.1
182
|
Verified
8.7
33
8.2
352
|
Verified
8.8
43
Participant Selection
7.4
126
9.1
38
5.5
81
8.7
30
6.9
107
9.0
36
8.2
374
|
Verified
8.9
44
Insights
7.7
345
|
Verified
8.6
45
7.7
312
|
Verified
8.9
38
7.4
313
|
Verified
8.8
36
Generative AI
6.6
84
8.8
12
Feedback Source
8.0
114
7.5
21
8.4
131
7.7
20
8.4
131
7.7
20
7.7
83
7.7
18
8.3
155
8.3
21
Feedback Management
7.7
144
7.8
19
7.7
159
7.3
17
8.2
177
7.7
21
8.2
162
7.1
21
Insights
Feature Not Available
6.8
17
7.3
162
7.4
18
7.7
173
7.6
19
Agentic AI - Demo Automation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Analytics
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Not enough data
Customization
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Not enough data
Generative AI
Feature Not Available
Not enough data
7.3
19
Not enough data
Agentic AI - Experience Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Functionality
Not enough data
9.5
11
Not enough data
9.3
10
Not enough data
9.3
9
Management
Not enough data
9.0
10
Not enough data
9.6
8
Not enough data
8.3
9
Survey Management
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Not enough data
Survey Customization
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Not enough data
Survey Insights
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Not enough data
Agentic AI - Survey
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
5.7
5
Not enough data
6.4
6
Not enough data
Survey Management
9.0
35
|
Verified
8.6
6
8.3
83
|
Verified
8.3
6
8.6
107
|
Verified
8.9
6
8.5
100
|
Verified
9.2
6
Process Management
8.0
102
|
Verified
9.2
6
Feature Not Available
8.6
6
8.3
82
|
Verified
8.6
6
Feature Not Available
8.9
6
System Management
8.8
89
|
Verified
9.2
6
9.2
15
|
Verified
9.0
5
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UserTesting and Userfeel are categorized as Consumer Video Feedback, User Research, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userfeel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
10.3%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Computer Software
13.8%
Retail
10.6%
Marketing and Advertising
10.6%
Information Technology and Services
8.5%
Financial Services
6.4%
Other
50.0%
Discussions
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Userfeel has no discussions with answers
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