UrbanPiper Features
Kitchen Logistics (3)
Recipe Management
Stores recipes for menu items for easy access, and monitors food cost.
Inventory Tracking
Tracks current ingredient stock, stores purchase orders, and automates low-stock notifications.
KDS Syncing
Syncs with Kitchen Display Systems to improve back-of-house operations, and allows for multisite management.
Agentic AI - Restaurant Management (9)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Accounting Integration
Integrate with a third-party accounting system
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Platform Basics (4)
Reporting
Provides analytics tools that reveal important business metrics and track progress.
Interoperability
Connects to external systems and applications as needed to complete team workflows.
Real-Time Reporting
Active reporting of data and metrics
Labor Cost Reporting
Report on the allocation and distribution of labor costs across projects
Administration (6)
Accounting
Tools to track a restaurant's finances and create relevant reports based on that data.
Marketing Tools
Features to aid in creating, executing, and measuring the success of a marketing strategy.
Employee Management
The ability to track employee training and performance in order to better manage and schedule a restaurant's workforce.
Guest Profiles
Profiles of guests in order to measure purchasing habits and, for more high-end restaurants, track preferences, dietary restrictions, and allergies.
Analytics
Reports generated from restaurant data to show such metrics as food cost versus food sales and sales trends.
Order Tracking
The ability to track and schedule food orders and deliveries.
Platform Data (2)
Dashboard
Has a centralized dashboard for users to interact with
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Platform (4)
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Sales Reporting & Analytics
Collects and reports on data related to menu item profitability, brand and location performance, and customer trends.
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Mobile Application
Provides a mobile app version of the product.
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Integrations
Integrates with multiple food ordering and rideshare apps to collect and dispatch orders.
Loyalty Programs
Supports marketing efforts to improve customer retention.
Analytics (4)
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Reports & Analytics
Tools to create reports and analytics based on a variety of data and metrics collected by the platform.
Predictive Analytics
AI tools to create predictive models of data based on previous data.
Feedback Management
Tools to collect and respond to customer feedback collected from social media, reviews platforms, or email.
Market Intelligence
Insights into general restaurant trends to compare against the user's restaurant data.
Additional Functionality (82)
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Route Optimization
Finding the most optimal routes for drivers based on various factors and constraints
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Customizable Reports
Alter the layout and content of reports
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Real-Time Reporting
Active reporting of data and metrics
Loyalty Program
Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases
Customer History
Access previous interactions or concerns to maintain customer relationships
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
Real-Time Updates
Receive system updates as soon as any changes are made
Customizable Branding
Add customized logos and colors to align with company branding
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Geolocation
Determines the location of a device using GPS or an IP address
Order Entry
Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Food Delivery Dispatching
Dispatch food deliveries
SMS Messaging
Send messages via SMS
Multi-Location
Manage and support multiple locations
Real-Time Data
Receive data and information in real time
Mobile Alerts
Notifications via mobile devices
Routing
Plan daily routes to optimize employee scheduling and provide directions
Geographic Maps
Visualize locations on a map
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
API
Application programming interface that allows for integration with other systems/databases
Mobile Access
Access software remotely via mobile devices
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
Multi-Language
Manage and support multiple languages
Menu Builder
Create and edit a list of food/beverage items
Real-Time Analytics
Analyze and gain insights into data in real-time
Restaurant POS
Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants
Online Reservations
Make and manage reservations online
Customer Accounts
Record customer information, purchase history, and other notes
Multi-Channel Marketing
Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
Email Marketing
Create and send email blasts/campaigns
QR Codes
Matrix barcode that stores information
Mobile Booking
Make reservations on the go through a mobile device
Website Personalization
Customize website features
Delivery Estimate
A note of the expected delivery date and time
Point of Sale (POS) Integration
Integrates with point of sale (POS) systems
Inventory Tracking
Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
Time Clock
Order Entry
Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries
Credit Card Processing
Accept and process credit card transactions
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Mobile Access
Access software remotely via mobile devices
Multi-Location
Manage and support multiple locations
Real-Time Data
Receive data and information in real time
Customizable Branding
Add customized logos and colors to align with company branding
Sales Reports
Reports specific to sales analysis for trends and strategies
Social Promotion
Market event via social media tools
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Loyalty Program
Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Billing & Invoicing
Create, manage, and send invoices or bills to customers
API
Application programming interface that allows for integration with other systems/databases
Order Tracking
Track orders throughout the fulfillment process
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Sales Trend Analysis
Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.
Real-Time Updates
Receive system updates as soon as any changes are made
Online Ordering
Tracks and processes online orders
Customizable Reports
Alter the layout and content of reports
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Delivery Tracking
Track item deliveries through dispatch notifications, status and location tracking, and ETA updates
Customer History
Access previous interactions or concerns to maintain customer relationships
Forecasting
Form predictions based on past and present data/trends
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Electronic Payments
Electronically collect payments for goods or services
Inventory Management
Track and manage inventory levels to maintain proper supply
Nutrition & Allergen Management
Calculate nutritional analysis and allergens on menu items
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
Recipe Management
Store recipes, enable recipe modification, and generate data required for production records
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Kitchen/Menu Management
Allows users to view inventory and build a menu that's appropriate
Demand Forecasting
Forecast customer demand using historical insights and simulations
Restaurant App - Food Delivery (3)
Restaurant order management
Provide an order management interface for restaurants to recieve food orders
Restaurant general setting
Allow restaurants to manage general settings like business status, timings, food availability, etc.
Restaurant listings
Allow restaurants to list their business and create their food menu
Finances (4)
Food Costing
The ability to track the cost of all food purchased for a restaurant and balance that against revenue trends.
Invoice Tracking
The abillity to digitize invoices and other financial documents to create a database of information and purchasing trends.
Recipe Costing
Tools to balance the cost of inventory for a restaurant against menu prices to ensure that the books are balanced.
Accounting
Basic accounting tools to balance various financial metrics and help restaurant owners make informed purchasing decisions.
Generative AI (3)
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Text-to-Speech
Simulates human-like speech from text inputs.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Front of Office (11)
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
Table Management
The ability to see which tables are free and which are occupied so tables can be assigned customers as they arrive.
Kitchen Ticketing
Tools for the kitchen to receive customer orders via tickets so they can be prepared and delivered to the proper table.
Reservations
The ability to reserve tables in advance so the restaurant is not overbooked at the time of the reservation.
Purchase Order Management
Create, send, and track purchase orders and their statuses
Gift Card Management
Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Wait List Management
Record, update and manage waiting lists
Reservations Management
Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event
Kitchen/Menu Management
Allows users to view inventory and build a menu that's appropriate
Inventory Management (4)
Waste Tracking
Tools to track how much food waste is discarded and how that impacts food costs and purchashing.
Recipe Creation
Tools to create recipes for easier costing and ingredient tracking.
Inventory Control
Tracking and managing all inventory in a restaurant by monitoring incoming and outgoing inventory while keeping food safety in mind.
Online Ordering
The ability to order food from suppliers online using financial and inventory information stored within the platform.
Back Office (6)
Built-in Accounting
Accounting functionality within the system, not requiring integration with third-party tools
Employee Management
The ability to manage employee schedules, payroll, or onboarding.
Real-Time Analytics
Analyze and gain insights into data in real-time
Stock Management
Manage the buying, selling, and holding of stocks
Order Management
Manage and track customer orders for goods, investments, or any other purchases
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Delivery App - Food Delivery (9)
Driver Management System
Allow to manage delivery personnel, assign delivery routes, and track deliveries in real-time
Driver Earnings and Payments
Provide a system for calculating and processing delivery drivers’ earnings and payouts, along with tips
Communication and Scheduling
Provide access to delivery schedule and enable communication between the restaurant, customer, and delivery driver
Mobile Payments
Clients can submit payments via mobile devices
Online Payments
Accept and process online payment transactions
Inventory Management
Track and manage inventory levels to maintain proper supply
Dispatch Management
Manage sending personnel and resources to a site as needed
Kitchen/Menu Management
Allows users to view inventory and build a menu that's appropriate
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Order Management (4)
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Multichannel Ordering
Accepts and manages food orders from multiple online brand, websites and telephone sources, and centralizes them in one queue.
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Menu Management
Allows kitchen operators to update specific menu listings according to food availability.
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Order Tracking
Tracks the entire lifecycle of food orders from intake to delivery.
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Order Prioritization
Routes orders to appropriate kitchen staff based on brand, revenue allocation, and closest site, for efficient order advancement.
User App - Food Delivery (11)
Payment processing
Provide users with multiple payment modes to facilitate transactions
Real-time Order Tracking
Allow customers to track their order in real-time from order confirmation to pickup to order delivery
On-demand Food ordering
Allow user to search and order food from a list of live restaurants
Online Ordering
Tracks and processes online orders
Order Processing
Send / receive, process, and execute orders
Location Tracking
Identify the physical location of an individual, asset, device, etc.
Status Tracking
Track the status over time for a request, process, asset, or transaction
Delivery Tracking
Track item deliveries through dispatch notifications, status and location tracking, and ETA updates
Live Tracking
Allow customers to track their order and keep them updated when the status changes.
Activity Tracking
Track and document all activities across devices, networks, and other systems
Inventory Tracking
Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
Admin App - Food Delivery (8)
Customer Support
Manage customer service requests, handling complaints, and resolving issues
Centralized Dashboard
Provide comprehensive dashboard for overseeing the entire food delivery ecosystem in real-time
Restaurant Onboarding and Management
Allow admin to manage restaurant listings, registrations, and monitor performance
Gift Card Management
Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus
Receipt Management
Upload, track, and submit receipts in a central database
Reviews Management
Track and monitor reviews of products or services
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Route Management



