--- title: UrbanPiper Reviews meta_title: 'UrbanPiper Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 57 reviews by the users' company size, role or industry to find out how UrbanPiper works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 57 scale: '5' date_modified: '2026-08-04' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # UrbanPiper Reviews **Vendor:** UrbanPiper **Category:** [Restaurant Management Software](https://www.g2.com/categories/restaurant-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 57 ## About UrbanPiper We believe that selling online is imperative for restaurants and food chains in the 21st century. However, building an effective online presence by developing apps and websites in-house can be an expensive and time-consuming effort. At UrbanPiper, we have built a suite of products, which makes the whole experience of selling online quick and simple. UrbanPiper offers a comprehensive suite of products, which include white-labelled and customizable websites and apps, a feature-rich CMS + CRM dashboard to manage and analyze your online presence, customer segmentation and campaigning tool to make it easier for you to keep your customers engaged, and to top it all - a devoted support team to make your online experience a breeze. The platform offers you everything that you need to grow your online business in an efficient manner. As a cloud-based solution, our clients do not have to pay anything extra for the latest updates, features and bug fixes. For a low monthly subscription fee, we ensure that all their technology concerns are taken care of – so that, they can focus single-mindedly on their business. ## UrbanPiper Reviews ### 1. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about UrbanPiper?** User friendly dashboards, easy to understand and maintain website. **What do you dislike about UrbanPiper?** Sometimes delay in response time of CRM team. **What problems is UrbanPiper solving and how is that benefiting you?** It's good for maintaining website specifically when u have food business ### 2. Good product well thought **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2021 **What do you like best about UrbanPiper?** Order management and atlas. Automatic order **What do you dislike about UrbanPiper?** Nothing much time to onboard customer can be reduced **What problems is UrbanPiper solving and how is that benefiting you?** No problems ### 3. A robust tech platform to cater aggregator orders that makes hassle free icon. **Rating:** 4.0/5.0 stars **Reviewed by:** Vishwadeep S. | Manager IT, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2021 **What do you like best about UrbanPiper?** tension-free integration between aggregators and POS. end-user doesn't need to bother about updates/changes at the aggregator level. **What do you dislike about UrbanPiper?** Uninformed changes during business hours or during holidays. **What problems is UrbanPiper solving and how is that benefiting you?** Order loss reduced. ### 4. Good service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2021 **What do you like best about UrbanPiper?** Easy of use of such a complex system and response from support team. **What do you dislike about UrbanPiper?** Sometimes there is outage and new generation of support team is yet to take speed. Website design is very limited and very bad. **What problems is UrbanPiper solving and how is that benefiting you?** Aggregator menu management and order receiving. ### 5. Fantastic solution for anyone serious about online business **Rating:** 4.5/5.0 stars **Reviewed by:** Nikhil G. | Co-Founder, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2021 **What do you like best about UrbanPiper?** It has a simple & logical UI. Platform is very stable with minimal downtime. **What do you dislike about UrbanPiper?** Reports are weak and need improvement. Advanced features such as KOT customization are missing. **What problems is UrbanPiper solving and how is that benefiting you?** Aggregation of all delivery platforms into one interface ### 6. Integration is transparent and Smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about UrbanPiper?** Integration with different aggregators and UI/UX of quint dashboard. **What do you dislike about UrbanPiper?** Support response time has been increased now, earlier the response time was within one day now it has been 2-3 days. **What problems is UrbanPiper solving and how is that benefiting you?** We are solving the Integration problems and keeping the different menu for aggregators and different for our inhouse website and app. ### 7. One of the best companies you can always depend on. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2021 **What do you like best about UrbanPiper?** With unconditional support and an always-available attitude, they understand the issues immediately and try to support at the best they can. the team is dedicated, respectful, and always available who really understand restaurant business and the challenges it face **What do you dislike about UrbanPiper?** nothing as such, all is good and perfect **What problems is UrbanPiper solving and how is that benefiting you?** Integration, streamlining, reporting ## UrbanPiper Discussions - [What is UrbanPiper used for?](https://www.g2.com/discussions/what-is-urbanpiper-used-for) - [Are you meeting your sales expectation from your website and app?](https://www.g2.com/discussions/are-you-meeting-your-sales-expectation-from-your-website-and-app) - 1 upvote - [View UrbanPiper pricing details and edition comparison](https://www.g2.com/products/urbanpiper/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+06%3A52%3A41+-0500&secure%5Bsession_id%5D=0a8fc076-d1c1-4e03-83d2-47dc686722f9&secure%5Btoken%5D=d1590f30c3dc891bc3ceaa6b63278be09953041a481b7654f9edc0fe2d4fae9b&format=llm_user) ## UrbanPiper Features **Administration** - Analytics - Order Tracking **Administration** - Accounting - Marketing Tools - Employee Management - Guest Profiles **Platform Basics** - Reporting - Interoperability - Real-Time Reporting - Labor Cost Reporting **Order Management** - Multichannel Ordering - Menu Management - Order Tracking - Order Prioritization **Restaurant App - Food Delivery** - Restaurant order management - Restaurant general setting - Restaurant listings **Finances** - Food Costing - Invoice Tracking - Recipe Costing - Accounting **Analytics** - Reports & Analytics - Predictive Analytics - Feedback Management - Market Intelligence **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Kitchen Logistics** - Recipe Management - Inventory Tracking - KDS Syncing **User App - Food Delivery** - Payment processing - Real-time Order Tracking - On-demand Food ordering - Online Ordering - Order Processing - Location Tracking - Status Tracking - Delivery Tracking **Inventory Management ** - Waste Tracking - Recipe Creation - Inventory Control - Online Ordering **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations - Purchase Order Management - Gift Card Management - Promotions Management - Discount Management - Wait List Management - Reservations Management **Platform** - Sales Reporting & Analytics - Mobile Application - Integrations - Loyalty Programs **Delivery App - Food Delivery** - Driver Management System - Driver Earnings and Payments - Communication and Scheduling - Mobile Payments - Online Payments - Inventory Management - Dispatch Management - Kitchen/Menu Management - Discount Management **Additional Functionality** - Inventory Management - Nutrition & Allergen Management - AI Copilot - Point of Sale (POS) - Recipe Management - Generative AI - Kitchen/Menu Management - Demand Forecasting **Platform Data** - Dashboard - Activity Dashboard **Admin App - Food Delivery** - Customer Support - Centralized Dashboard - Restaurant Onboarding and Management - Gift Card Management - Receipt Management - Reviews Management - Promotions Management **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Accounting Integration - Third-Party Integrations **Additional Functionality** - Reporting/Analytics - Third-Party Integrations - Route Optimization - Barcode/Ticket Scanning - Customizable Templates - Customizable Reports - Generative AI - Real-Time Reporting - Loyalty Program - Customer History - Reporting & Statistics - Point of Sale (POS) - Real-Time Updates - Customizable Branding - AI Copilot - Geolocation - Order Entry - Alerts/Notifications - Real-Time Monitoring - Food Delivery Dispatching - SMS Messaging - Multi-Location - Real-Time Data - Mobile Alerts - Routing - Geographic Maps - Real-Time Notifications - API - Mobile Access - Customer Database - Contact Database - Multi-Language - Menu Builder - Real-Time Analytics - Restaurant POS - Online Reservations - Customer Accounts - Multi-Channel Marketing - Email Marketing - QR Codes - Mobile Booking - Website Personalization - Delivery Estimate - Point of Sale (POS) Integration **Generative AI** - AI Text Summarization - AI Text-to-Speech - Generative AI **Additional Functionality** - Inventory Tracking - Time Clock - Order Entry - Credit Card Processing - Performance Metrics - Mobile Access - Multi-Location - Real-Time Data - Customizable Branding - Sales Reports - Social Promotion - Real-Time Notifications - Loyalty Program - Access Controls/Permissions - Billing & Invoicing - API - Order Tracking - Reporting & Statistics - Sales Trend Analysis - Real-Time Updates - Online Ordering - Customizable Reports - Barcode/Ticket Scanning - Delivery Tracking - Customer History - Forecasting - Customer Database - AI Copilot - Alerts/Notifications - Electronic Payments ## Top UrbanPiper Alternatives - [Petpooja POSS](https://www.g2.com/products/petpooja-poss/reviews) - 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