# UMR Reviews
**Vendor:** United Health Care  
**Category:** [Benefits Consulting Providers](https://www.g2.com/categories/benefits-consulting)  
**Average Rating:** 3.5/5.0  
**Total Reviews:** 3
## About UMR
UMR is a third-party administrator (TPA), hired by your employer, to help ensure that your claims are paid correctly so that your health care costs can be kept to a minimum and you can focus on well-being.




## UMR Reviews
  ### 1. Great Administrative Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 15, 2023

**What do you like best about UMR?**

UMR provides great administrative support and service from the account management team assigned to my plan. Any time I have an unusual claim that requires extra attention or questions answered, UMR is very quick to respond and be helpful.

**What do you dislike about UMR?**

Occasionally customer service for members can be challenging. Being routed around to several representatives before reaching the customer service representative who can help with a question on an EOB can be frustrating for members.

**Recommendations to others considering UMR:**

UMR provides great service to employers. Occasionally members are frustrated by being routed through several people to get a question answered. I believe UMR charges fair administrative fees to clients.

**What problems is UMR solving and how is that benefiting you?**

UMR provides TPA services for our self-funded health plan. UMR processes claims efficiently for our plan, has great administrative support staff to assist us in administering our plan, offers an app for members, and administrative tools and reports on their website for me to analyze our plan performance.

  ### 2. UMR takes a long time to get things done

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 21, 2024

**What do you like best about UMR?**

not much to elaborate on. There is nothing special that stands out.

**What do you dislike about UMR?**

They outsource a lot and when you do not have issues with that they seem to have "special teams" for everything and it is hard to get to certain departments. You have to call multiple times to get how they handled claims initially to be resolved.

**Recommendations to others considering UMR:**

Prepare to talk to overseas a lot. Bring your patience as the language comprehension barrier is tough to break.

**What problems is UMR solving and how is that benefiting you?**

none

  ### 3. UMR

**Rating:** 4.5/5.0 stars

**Reviewed by:** Pushpa R. | Laboratory Technician, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 23, 2022

**Describe the project or task UMR helped with:**

Its helpful to search patient related information and claim information

**What do you like best about UMR?**

It's easy to access all you need is a patient ID and Name

**What do you dislike about UMR?**

It sometimes stops while searching patient related information

**Recommendations to others considering UMR:**

It's very helpful to search patients information and claims information

**What problems is UMR solving and how is that benefiting you?**

Its easy and very convenient to use and is very helpful to get claims information and saves times


## UMR Discussions
  - [What is UMR used for?](https://www.g2.com/discussions/what-is-umr-used-for)

- [View UMR pricing details and edition comparison](https://www.g2.com/products/umr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+19%3A33%3A47+-0500&secure%5Bsession_id%5D=cb9584ba-11f3-4265-a172-64e22caf17d7&secure%5Btoken%5D=0f312b7f826e0e037bbef4cee948fb7f3e53768dfd722c276bb84601858741b5&format=llm_user)

## UMR Features
**Planning**
- Needs Assessment
- Resource Allocation
- Stayed within Budget
- Statement of Work
- Best Practices

**Delivery**
- Technical Expertise
- Met Deadlines
- Meeting Management
- Project Updates
- Scope Management
- Roll-out

**Team Quality**
- Change Management Skills
- Executive Presence
- Vertical Expertise
- Technology Partnerships

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