Totango Reviews & Product Details

Totango Overview

What is Totango?

Totango is the leading customer success platform that enables organizations of all sizes to improve growth and retention by guiding strategic customer engagement for businesses. With a data-driven approach, Totango creates a comprehensive and shareable profile of the customer, turning customer information into actionable insights. TotangoSpark breaks down the customer lifecycle into simple, easy-to-manage stages that let companies prioritize their processes to hit the goals that drive growth for their organization.

Totango Details
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Product Description

Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.

How do you position yourself against your competitors?

Totango is designed for fast and flexible integration. It is easy (and free) for your organization to get started while being comprehensive enough to support multiple products, hierarchies, and channel partners.


Seller Details
Seller
Totango
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@Totango
8,205 Twitter followers
LinkedIn® Page
www.linkedin.com
96 employees on LinkedIn®
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Totango Reviews

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

The ability to create touchpoints, though a basic feature of all CRMs, is nice. Review collected by and hosted on G2.com.

What do you dislike?

Basically everything else. The interface is the opposite of intuitive. The app itself is buggy. Basically, the app feels and acts like a college CS student's senior project. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would look at alternatives. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I've been able to add touchpoints and check on customers' login frequency. Review collected by and hosted on G2.com.

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Response from Christine Knific of Totango

Hi, and thank you for your feedback. We're very sorry you haven't had a good experience and would like to hear more about the problems you've mentioned. We take product feedback very seriously. Please email me at christine@totango.com so we can understand and improve your experience.

UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It tracks my touch points for customers. I can add touchpoints by sending an email to Totango. Review collected by and hosted on G2.com.

What do you dislike?

It breaks all the time. Not reliable. There is a ton of downtime for this product which makes it hard to use it as a reliable product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None. It’s causing more problems than it’s solving due to it's continued downtime. Review collected by and hosted on G2.com.

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EP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The promise of what it could potentially do -- monitoring client usage and engagement. Review collected by and hosted on G2.com.

What do you dislike?

We never got it up and running. Totango had said it would be easy to implement in our company but it wasn't. After 6 months of trying we threw in the towel and gave up. We wasted a lot of time and money on the promise. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Make sure you have a dedicated internal resource to learn the Totango system and make sure it will work in your environment. Start small before you commit to rolling it out for all your customers or account executives...would have saved a lot of money and heartache if we had a smaller agreement and expanded it if it delivered on the promise. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were trying to improve our customer onboarding and retention rates but didn't realize any value.

Review collected by and hosted on G2.com.

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