Link copied to clipboard # Gainsight Customer Success vs Totango Comparison - What are their main differences? Share [ Export ](/compare/gainsight-customer-success/totango/export.csv) Gainsight Customer SuccessTotango[+ Add Product](#) Pricing **Gainsight Customer Success** No pricing available **Totango** **Contact Us** Per Year · Enterprise **Pricing Insights** from reviews Time to Implement **Gainsight Customer Success** 5 months Based on 14 responses **Totango** 3 monthsFaster Based on 16 responses Return on Investment **Gainsight Customer Success** 18 months Based on 11 responses **Totango** 14 months4 months sooner Based on 13 responses Perceived Cost **Gainsight Customer Success** $$$$$ **Totango** $$$$$ Average Discount **Gainsight Customer Success** 16%5% more **Totango** 11% ![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success") ![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Gainsight Customer Success** [ Ease of Use (96) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208462&qs=pros-and-cons#reviews)[ Centralized Information (53) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208942&qs=pros-and-cons#reviews)[ Not Intuitive (24) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208316&qs=pros-and-cons#reviews)[ Missing Features (22) ](https://www.g2.com/products/gainsight-customer-success/reviews?filters%5Bsentiment_snippet%5D=1208725&qs=pros-and-cons#reviews) **Totango** [ Ease of Use (202) ](https://www.g2.com/products/totango/reviews?filters%5Bsentiment_snippet%5D=1933925&qs=pros-and-cons#reviews)[ Customer Support (98) ](https://www.g2.com/products/totango/reviews?filters%5Bsentiment_snippet%5D=1935846&qs=pros-and-cons#reviews)[ Learning Curve (83) ](https://www.g2.com/products/totango/reviews?filters%5Bsentiment_snippet%5D=1929112&qs=pros-and-cons#reviews)[ Integration Issues (65) ](https://www.g2.com/products/totango/reviews?filters%5Bsentiment_snippet%5D=1935849&qs=pros-and-cons#reviews) Integrations **Gainsight Customer Success** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_898bef15d79b65ce781f705f68ac1ed6/microsoft-hands-on-labs.jpg "Product Avatar Image") Azure DevOps Labs ](https://www.g2.com/products/azure-devops-labs/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a70c0e0f26ded6f6c6813e514d2fa20/claude.png "Product Avatar Image") Claude ](https://www.g2.com/products/claude/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a6c205d533dba77b318af96d91beb2ac/databricks.jpeg "Product Avatar Image") Databricks ](https://www.g2.com/products/databricks/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image") Microsoft Dynamics 365 Sales ](https://www.g2.com/products/dynamics-365-sales/reviews)[ View all ](https://www.g2.com/products/gainsight-customer-success/integrations) **Totango** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1c993a6e283a9bd6408ff2c4457aa165/agentforce-360-platform-formerly-salesforce-platform.png "Product Avatar Image") Salesforce Platform ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c7667c650c352acba4bfca38ee89457b/agentforce-sales-formerly-salesforce-sales-cloud.png "Product Avatar Image") Salesforce Sales Cloud ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b4de3f87b12321882f19b7a93f94109c/zendesk-for-customer-service.png "Product Avatar Image") Zendesk for Customer Service ](https://www.g2.com/products/zendesk-for-customer-service/reviews)[ View all ](https://www.g2.com/products/totango/integrations) Screenshots **Gainsight Customer Success** ![Gainsight Customer Success screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/49188/Full-UI---JO-_2_.jpg) **Totango** ![Totango screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/99807/totango-successblocs.png) **Ratings** from reviews Meets Requirements **Gainsight Customer Success** 8.6 8.61,388 **Totango** 8.3 8.3970 Ease of Use **Gainsight Customer Success** 8.0 8.01,479 **Totango** 8.2 8.2984 Ease of Setup **Gainsight Customer Success** 6.7 6.7746 **Totango** 7.4 7.4494 Ease of Admin **Gainsight Customer Success** 6.9 6.9657 **Totango** 7.8 7.8362 Quality of Support **Gainsight Customer Success** 8.6 8.61,243 **Totango** 8.4 8.4816 Has the product been a good partner in doing business? **Gainsight Customer Success** 8.9 8.9668 **Totango** 8.6 8.6361 Product Direction (% positive) **Gainsight Customer Success** 9.2 9.21,384 **Totango** 8.7 8.7946 **Features** ratings from reviews Experience Management 7.7 214 7.8 126 Customer Success 8.0 1,277 7.9 822 Customer Revenue Optimization 7.7 191 7.7 92 Customer Data Platform (CDP) Not enough data 7.6 224 Client Onboarding Not enough data 8.1 243 Customer Journey Analytics Not enough data 8.1 270 Customer Journey Mapping Not enough data 7.7 192 Proactive Customer Retention 8.8 42 Not enough data Digital Adoption Platform Not enough data 6.8 63 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 9.3% Mid-Market(51-1000 emp.) 57.4% Enterprise(\> 1000 emp.) 33.3% Small-Business(50 or fewer emp.) 9.3% Mid-Market(51-1000 emp.) 57.4% Enterprise(\> 1000 emp.) 33.3% Small-Business(50 or fewer emp.) 22.3% Mid-Market(51-1000 emp.) 57.1% Enterprise(\> 1000 emp.) 20.7% Small-Business(50 or fewer emp.) 22.3% Mid-Market(51-1000 emp.) 57.1% Enterprise(\> 1000 emp.) 20.7% **Reviewers' Industry** [![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success")](https://www.g2.com/products/gainsight-customer-success/reviews) Gainsight Customer Success Computer Software 38.6% Information Technology and Services 20.0% Marketing and Advertising 4.3% Computer & Network Security 3.6% Telecommunications 3.5% Other 29.9% [![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango")](https://www.g2.com/products/totango/reviews) Totango Computer Software 36.2% Information Technology and Services 19.0% Telecommunications 4.3% Internet 3.4% Marketing and Advertising 3.4% Other 33.8% Alternatives **Gainsight Customer Success Alternatives** ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero") [ ChurnZero ](/products/churnzero/reviews) ![Custify](https://images.g2crowd.com/uploads/product/hd_favicon/56a133f2489dd3b4b3a4fb07bd3b90f9/custify.svg "Custify") [ Custify ](/products/custify/reviews) ![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat") [ Planhat ](/products/planhat/reviews) ![Vitally](https://images.g2crowd.com/uploads/product/hd_favicon/9b3ccd09c88d60f9c79e700590710020/vitally.svg "Vitally") [ Vitally ](/products/vitally/reviews) **Totango Alternatives** ![Custify](https://images.g2crowd.com/uploads/product/hd_favicon/56a133f2489dd3b4b3a4fb07bd3b90f9/custify.svg "Custify") [ Custify ](/products/custify/reviews) ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero") [ ChurnZero ](/products/churnzero/reviews) ![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat") [ Planhat ](/products/planhat/reviews) ![Vitally](https://images.g2crowd.com/uploads/product/hd_favicon/9b3ccd09c88d60f9c79e700590710020/vitally.svg "Vitally") [ Vitally ](/products/vitally/reviews) ## Gainsight Customer Success vs Totango FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Gainsight Customer Success vs Totango? Gainsight Customer Success stands out for its advanced customization and support, while Totango is favored for ease of use and setup. | [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) | [Totango](https://www.g2.com/products/totango/reviews) | | --- | --- | | 4.5/5 (1,756 reviews) | 4.3/5 (1,150 reviews) | | Mid-Market | Mid-Market | | 6.7 | 7.4 | | 8.6 | 8.4 | | Visibility (51 all-time mentions) | Ease of Use (202 all-time mentions) | ### How do the pricing models of Gainsight Customer Success and Totango compare? Totango is rated higher for value, with reviewers expressing greater satisfaction with its pricing model. - **Gainsight Customer Success:** Reviewers note the platform's robust capabilities but do not highlight pricing as a primary strength or weakness in recent reviews. - **Totango:** Recent reviews mention that Totango's pricing model includes add-ons and extra costs, but overall satisfaction with value is higher than Gainsight Customer Success. ### What are the best alternatives to Gainsight Customer Success and Totango? The top 3 alternatives to Gainsight Customer Success and Totango are Custify, ChurnZero, and ClientSuccess. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) | 4.5/5 (1,756 reviews) | Mid-Market | — | Visibility (51 all-time mentions) | | [Totango](https://www.g2.com/products/totango/reviews) | 4.3/5 (1,150 reviews) | Mid-Market | Recent reviews note add-ons and extra costs | Ease of Use (202 all-time mentions) | | [Custify](https://www.g2.com/products/custify/reviews) | 4.7/5 (527 reviews) | Small-Business | — | Automation and intuitive interface | | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5 (1,609 reviews) | Mid-Market | — | Customer health insights and automation | | [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) | 4.6/5 (393 reviews) | Mid-Market | — | Customer relationship management | ### Which Customer Success features should I prioritize when comparing Gainsight Customer Success and Totango? Buyers should prioritize customization, automation, integrations, reporting, and health scoring when comparing Gainsight Customer Success and Totango. - **Customization:** Gainsight Customer Success (29 all-time mentions), Totango (97 all-time mentions) - **Automation:** Gainsight Customer Success (26 all-time mentions for efficiency), Totango (79 all-time mentions for automation) - **Integrations:** Gainsight Customer Success integrates with Gong (20 all-time mentions), Snowflake (8), Databricks (3); Totango integrates with Salesforce and Outlook (temporal-qualitative mentions) - **Reporting:** Gainsight Customer Success (24 all-time mentions), Totango (60 all-time mentions) - **Health Scoring:** Gainsight Customer Success (scorecard and health score features cited in reviews), Totango (70 all-time mentions for health scoring) ### What are the pros and cons of Gainsight Customer Success vs Totango? Gainsight Customer Success is strongest in visibility and customization, while Totango excels in ease of use and intuitive design. - **Gainsight Customer Success strengths:** Visibility (51 all-time mentions), customization (29), engagement improvement (27), reporting (24), team collaboration (24), efficiency (26), customer support (38). - **Gainsight Customer Success trade-offs:** Steep learning curve (20 all-time mentions), complexity in setup and administration, need for dedicated admin resources, and required training (5). - **Totango strengths:** Ease of use (202 all-time mentions), intuitive interface (83), automation (79), integrations (75), health monitoring (71), easy setup (62), customer support (98), customization (97). - **Totango trade-offs:** Learning curve (83 all-time mentions), integration issues (65), reporting limitations, and some features gated behind higher license tiers. ### Is Gainsight Customer Success or Totango better for small businesses? Custify is the best fit for small businesses, but between Gainsight Customer Success and Totango, Totango is more frequently cited by small-business reviewers for ease of use and setup. - **Gainsight Customer Success:** Largest segment is Mid-Market; small-business reviewers mention a steep learning curve and complexity. - **Totango:** Largest segment is Mid-Market; small-business reviewers highlight ease of use and intuitive onboarding. ### Which Customer Success platform has better integrations? Gainsight Customer Success is favored for integrations, with more reviewer-cited third-party connections and higher mention counts. - **Gainsight Customer Success:** Integrates with Gong (20 all-time mentions), Snowflake (8), and Databricks (3), with reviewers highlighting the breadth and flexibility of integrations. - **Totango:** Integrates with Salesforce and Outlook (temporal-qualitative mentions), with reviewers noting convenience but also some integration challenges. ### How do Gainsight Customer Success and Totango compare on customer support? Gainsight Customer Success and Totango are rated in near-parity for Quality of Support, with scores of 8.6 and 8.4 respectively. - **Gainsight Customer Success:** Reviewers highlight responsive and knowledgeable support, with 38 all-time mentions for customer support and frequent praise for technical troubleshooting and onboarding assistance. - **Totango:** Reviewers cite helpful and prompt support (98 all-time mentions), though some note slow response times for complex issues and a desire for more in-depth guidance. ### Which is easier to implement, Gainsight Customer Success or Totango? Totango is rated higher for Ease of Setup, with a score of 7.4 compared to Gainsight Customer Success at 6.7. - **Gainsight Customer Success:** Reviewers describe a steep learning curve, complex initial setup, and the need for dedicated admin resources, with some noting that onboarding can be time-intensive. - **Totango:** Reviewers frequently mention easy setup and intuitive onboarding, though some note a learning curve for advanced features and backend configuration. ### Which product has better Tasks? Totango is more frequently cited for its Tasks feature, with reviewers highlighting ease of use and task management capabilities. - **Gainsight Customer Success:** Tasks are supported by automation and reporting features, with reviewers noting efficiency and organization, but not as frequently cited as a standout feature. - **Totango:** Tasks are a core feature, with reviewers consistently mentioning task reminders, tracking, and ease of managing responsibilities as key benefits.