Compare Gainsight Customer Success and Totango 
Featured Products
At a Glance
Market Segments
Mid-Market (57.8% of reviews)
Mid-Market (57.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Gainsight Customer Success
Star Rating
(1,681)4.5 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessTotango
Star Rating
(1,149)4.3 out of 5
Market Segments
Mid-Market (57.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer health metrics, with features like Gainsight Dashboards that integrate seamlessly with Salesforce CRM, allowing users to track NPS and health scores effectively.
- Users say that Totango is particularly user-friendly, making it easy to monitor customer engagement and health in one place. Reviewers appreciate the intuitive dashboards that help manage renewals and customer success activities without the need for multiple tools.
- According to verified reviews, Gainsight Customer Success has a higher overall satisfaction score, reflecting its robust feature set and user-friendly interface, which many users find enhances their productivity and customer management capabilities.
- Reviewers mention that while Totango offers solid integration with Salesforce, some users find that it lacks the depth of features available in Gainsight, particularly in advanced analytics and reporting functionalities.
- Users highlight that Gainsight's implementation process is generally more complex, with some noting challenges in setup, whereas Totango is praised for its quicker and more straightforward onboarding experience.
- G2 reviewers indicate that both platforms provide good support, but Gainsight slightly edges out with a higher quality of support rating, which users attribute to its responsive customer service and helpful resources for troubleshooting.
Pricing
Entry-Level Pricing
Gainsight Customer Success
No pricing availableTotango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Free Trial
Gainsight Customer Success
No trial information availableTotango
No trial information availableRatings
Meets Requirements
8.6
1,360
8.3
970
Ease of Use
8.0
1,393
8.2
984
Ease of Setup
6.7
719
7.4
494
Ease of Admin
6.9
640
7.8
362
Quality of Support
8.6
1,161
8.4
816
Has the product been a good partner in doing business?
9.0
650
8.6
361
Product Direction (% positive)
9.2
1,357
8.7
946
Features by Category
Customer Information
8.6
1112
|
Verified
8.2
775
|
Verified
8.5
1066
|
Verified
8.4
753
|
Verified
8.4
1059
|
Verified
8.4
748
|
Verified
8.2
1063
|
Verified
7.7
639
|
Verified
8.1
932
|
Verified
8.5
759
|
Verified
7.9
912
|
Verified
8.0
697
|
Verified
8.0
943
|
Verified
7.3
569
|
Verified
Predictions
8.0
948
|
Verified
7.8
667
|
Verified
7.4
832
|
Verified
7.1
634
|
Verified
8.1
903
|
Verified
7.9
674
|
Verified
6.9
660
|
Verified
6.5
495
|
Verified
Platform
8.3
1110
|
Verified
8.0
756
|
Verified
7.9
976
|
Verified
7.7
692
|
Verified
7.8
980
|
Verified
7.9
690
|
Verified
8.1
979
|
Verified
8.0
701
|
Verified
8.1
1028
|
Verified
7.9
726
|
Verified
8.1
1019
|
Verified
7.9
717
|
Verified
8.6
1024
|
Verified
8.3
710
|
Verified
8.6
933
|
Verified
8.5
632
|
Verified
8.4
1050
|
Verified
8.2
742
|
Verified
8.5
1018
|
Verified
8.3
710
|
Verified
Generative AI
7.0
295
Feature Not Available
7.2
297
Feature Not Available
Agentic AI - Customer Success
7.6
13
7.5
53
7.5
12
7.8
52
8.6
12
8.0
51
8.1
12
7.7
51
8.1
12
7.6
52
User Analysis
Not enough data
7.1
50
Not enough data
7.0
55
User Support
Not enough data
7.9
55
Not enough data
6.9
39
Not enough data
Feature Not Available
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
6.6
41
Platform Basics - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
6.4
7
Analytics - Digital Adoption Platform
Not enough data
6.2
7
Functions - Digital Adoption Platform
Not enough data
7.1
7
Not enough data
5.8
8
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Data Sourcing
Not enough data
8.1
178
|
Verified
Not enough data
8.1
178
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Intelligence
Not enough data
Feature Not Available
Not enough data
7.2
157
|
Verified
Not enough data
Feature Not Available
Sales Team
7.8
108
7.4
68
Feature Not Available
Feature Not Available
7.9
145
7.6
74
Intelligence
7.8
129
7.3
72
6.8
115
6.8
66
7.6
108
6.8
62
Mapping
7.5
117
Feature Not Available
8.1
129
Feature Not Available
Agentic AI - Customer Revenue Optimization
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Platform Basics
Not enough data
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
132
Agentic AI - Customer Journey Mapping
Not enough data
7.1
18
Platform Basics
Not enough data
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Platform Data
Not enough data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Platform Additional Functionality
Not enough data
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Agentic AI - Customer Journey Analytics
Not enough data
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Analytics
8.8
173
8.1
101
8.6
150
8.2
95
7.9
123
Feature Not Available
6.8
111
Feature Not Available
Customization
8.1
144
8.0
90
7.7
104
Feature Not Available
7.6
102
7.6
76
7.6
97
Feature Not Available
Generative AI
7.0
47
6.4
51
7.2
49
6.4
52
Agentic AI - Experience Management
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Onboarding Setup
Not enough data
8.2
221
Not enough data
7.9
212
Not enough data
8.0
202
Project Tracking
Not enough data
8.2
199
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
8.4
212
Not enough data
8.0
193
Customer Engagement
Not enough data
7.9
188
Not enough data
8.0
204
Not enough data
7.7
199
Not enough data
8.3
198
Not enough data
Feature Not Available
Platform
9.2
17
Not enough data
10.0
7
Not enough data
9.4
17
Not enough data
Predictions
8.9
16
Not enough data
8.9
17
Not enough data
8.6
15
Not enough data
9.2
17
Not enough data
8.9
16
Not enough data
9.2
17
Not enough data
Generative AI
6.2
7
Not enough data
8.3
7
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Success and Totango are categorized as Customer Revenue Optimization, Experience Management, and Customer Success
Unique Categories
Gainsight Customer Success is categorized as Proactive Customer Retention
Totango is categorized as Client Onboarding, Customer Data Platform (CDP), Customer Journey Mapping, Digital Adoption Platform, Customer Journey Analytics, and SAP Store
Reviews
Reviewers' Company Size
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.8%
Information Technology and Services
19.9%
Marketing and Advertising
4.3%
Telecommunications
3.7%
Computer & Network Security
3.5%
Other
29.9%
Computer Software
36.2%
Information Technology and Services
19.0%
Telecommunications
4.3%
Internet
3.4%
Marketing and Advertising
3.4%
Other
33.8%
Discussions
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
Official Response from Gainsight Product Experience
Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product...Read more
What is Gainsight software?
2 Comments
DP
Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market.Read more
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email
1 Comment
MH
Julio, thank you for your questions and patience.
Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely...Read more
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