# Engageware Reviews
**Vendor:** Engageware  
**Category:** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 131
## About Engageware
Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.



## Engageware Pros & Cons
**What users like:**

- Users find Engageware's **ease of use** invaluable for scheduling and managing client interactions efficiently across platforms. (8 reviews)
- Users find Engageware extremely **helpful** for booking appointments and accessing support across various channels seamlessly. (8 reviews)
- Users commend Engageware's **responsive customer support** , enhancing their experience with effective solutions and timely assistance. (7 reviews)
- Users highlight the **efficiency** of Engageware, streamlining appointment scheduling and improving overall performance in client engagement. (6 reviews)
- Users value the **intelligent knowledge base** of Engageware, enhancing communication and simplifying appointment scheduling. (6 reviews)
- Users value the **time-saving features** of Engageware, enhancing overall efficiency in client engagement and appointment scheduling. (6 reviews)
- Easy Access (5 reviews)
- Scheduling (5 reviews)
- Visibility (5 reviews)
- Features (4 reviews)

**What users dislike:**

- Users find Engageware to be **expensive** , struggling to justify high subscription costs despite its communication improvements. (3 reviews)
- Users report **layout issues** with Engageware, citing disorganization and limitations in content access and calendar integration. (3 reviews)
- Users find the **learning curve steep** for Engageware, complicating its implementation and overall user experience. (3 reviews)
- Users find the **complexity** of Engageware challenging, dealing with high prices and requiring extensive technical support. (2 reviews)
- Users report **integration issues** with Engageware, particularly with calendar synchronization and lack of Salesforce support. (2 reviews)
- Lack of Resources (2 reviews)
- Limited Customization (2 reviews)
- Limited Features (2 reviews)
- Missing Features (2 reviews)
- Users experience a **steep learning curve** with Engageware, finding the system complex and knowledge base inflexible. (2 reviews)

## Engageware Reviews
  ### 1. Engageware Boosted Conversions with Time-Saving Scheduling

**Rating:** 4.5/5.0 stars

**Reviewed by:** Prosper I. | Customer Relations Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Engageware?**

I like that Engageware is a great customer engagement platform and has helped us increase conversion rate leading to increased revenues.
It comes with great scheduling features and has helped reduce no shows while streamlining the sales processes.
With Engageware, we save time while ensuring increased team efficiency and productivity.

**What do you dislike about Engageware?**

The user interface feels clunky and sometimes syncing with calendar is an issue.

**What problems is Engageware solving and how is that benefiting you?**

We use Engageware to enhance customer engagement through effective scheduling. We have reduced no shows, ensures a flawless sales process and promote team productivity and efficiency.

  ### 2. Engageware Boosts Engagement between customer and employee

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anshu K. | Product specialist, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2025

**What do you like best about Engageware?**

Engageware is customer engagement platform where we can customers and employees engagement happens.It is multi channel communication platforms where we can also privide AI-vrtual assistant.we can also schedule or maintain the appointments on of customers.we can also provide live agent support to our customer to provide efficient solutions to customers. we can also manage analytics or customer data with live dashboards.

**What do you dislike about Engageware?**

Its advance feature require subscription either montly or annually which make costly to small or medium size organisation.

**What problems is Engageware solving and how is that benefiting you?**

Engageware is customer engagement platform where we can custoner and employee interact with each other adn resolve queries of customers.It allow customer to interact through SMS, web chats,email and other channels.It also provide Live agent support to our customer to  solve query.we can also manage data because it provide live dashboard and analytics which allow organisations to moniter customer data, track engagement matrics,and improve services.

  ### 3. Affordable, Easy Setup, but Needs More Features

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Engageware?**

I was a TimeTrade customer for many years, and then the company became Engageware. I stuck with the service because I liked the price, and the initial setup was very easy as well.

**What do you dislike about Engageware?**

When I was their customer, it wasn't a very elaborate platform. I wanted more features like text message reminders and more automations.

**What problems is Engageware solving and how is that benefiting you?**

I was able to use Engageware to provide a single link for my clients and colleagues to easily schedule with me. It made schedule easy, allowed me to easily track client appointments, and it integrated with my Google calendar.

  ### 4. Engageware; Successful in Navigation of Scheduling  Appointments and Engagements

**Rating:** 4.5/5.0 stars

**Reviewed by:** Izu P. | Business Operations Manager , Farming, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 17, 2025

**What do you like best about Engageware?**

Engageware helps us create simple appointment schedules with clients, and this allows them to access our services easily 
We obtain consistent engagement and scheduling across multiple digital platforms.
We integrate Engageware with core systems and CRM platforms, keeping our customer data secure and centralized 
Engageware gives us a visible insight on our customers interactions, the appointment trends, among other things

**What do you dislike about Engageware?**

Engageware users struggle with coping up with high prices.
The learning experience from Engageware is complex when compared with several other scheduling apps

**What problems is Engageware solving and how is that benefiting you?**

We consistently schedule appointments or meetings with our clients, among other players and there is automatic reminders to ensure do delays
No frictions or problems in holding meetings, where all delays are eliminated and customer retention is well maintained 
We get appropriate staff utilization, where all customer demands are recorded and matched with the right staff

  ### 5. End-user-friendly format for front line at our credit union and easy platform for admins.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kathy M. | Website and eServices Specialist, Banking, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 30, 2024

**What do you like best about Engageware?**

The use of the Engageware platform has given our credit union a great way to get our staff all on the same page when it comes to procedures. The seach function is superior and when we train new employess how to use it we refer to the resource (our is called CiCi) as 'the way to Google information for our credit union'. We've recently taken advantage of the newer AI function which will pick up details from our content and serve up a quick answer as well as showcasing the content it pulled the answer from. Our staff loves it, we have fewer calls to subject matter experts (increasing efficiency) and there's also a simple process to keep our content updated.

**What do you dislike about Engageware?**

It's hard to say what we dislike about Engageware's employee knowledge base as we are superfans of the platform. One word of caution may be to ensure that your senior leadership team helps to encourage, support and enforce the use of the knowledge base as the final word on procedures across the organization. Adoption can suffer if every department isn't on board.

**What problems is Engageware solving and how is that benefiting you?**

Our staff has to know a lot in order to help the members of our credit union - policies and procedures - while answering questions the member in front of them may have. When there is something they don't know they no longer have to call or message someone else. They can quickly and easily search our employee knowlege base and find the answer they need. An initial answer is provided by AI, as well as a way to view the full source material. The content is presented in an easy to use format. No more scrolling long procedure documents to try to find the one thing you need! 

The platform is also great for those administering it. There is a nice review process so our content can stay up-to-date as it is reviewed periodically by subject matter experts. No one has to do it all!

  ### 6. Innovative Partner

**Rating:** 5.0/5.0 stars

**Reviewed by:** Laurie R. | Learning and Development Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 19, 2024

**What do you like best about Engageware?**

We implemented the employee knowledge management solution almost two years ago. The best part about Engageware is the partnership. The team is extremely responsive and are always open to feedback, which they routinely implement. The technology itself meets our needs. We enjoy the feedback loop employees have to submit feedback as well as the automated content review reminders which hold us accountable for keeping content up to date. Every department at our organization raves about the benefits of having easily searchable answers available at their fingertips. The knowledge base has helped with employee engagement/satisfaction and helps them serve our members more quickly and consistently. Lastly, the content team was a game changer for us. They were able to convert hundreds of procedures from documents to digital articles in just a few weeks--and the fact that they're available anytime we need more time back in our day is an incredible benefit. Engageware is more than a technology vendor--they are partners in our organization's success. We are grateful for the relationships we have built with tye Engageware team. Their commitment to customer service and innovation are second to none.

**What do you dislike about Engageware?**

There isn't a way to limit content access based on the intended audience. Content can only be restricted by content categories based on content ownership/accountability. It is also not possible to restrict access through the admin portal, so all content editors can see all content on the back end even if access is limited via search on the front end of the system.

**What problems is Engageware solving and how is that benefiting you?**

The knowledge base has helped us provide quicker I formation to employees, helping them provide better and more consistent service to our members. The governance workflow holds everyone accountable for keeping content up to date. Additionally, the KB has enabled us to skinny down our training materials and get new employees up to speed with functional training even faster.

  ### 7. Great Knowledgebase, Even better support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 19, 2024

**What do you like best about Engageware?**

We use Engageware for our internal and external content management, intranet, AI content search, member support, and Chatbot. We have had great success with the product, as it has been easy to maintain after implementation. When we run into issues, we have a great relationship with our support team, which has helped us solve everything we throw at them. The product has seen quite a few upgrades this year alone, and we are excited to see what is coming.

**What do you dislike about Engageware?**

I wish they had a Salesforce Connector. We are integrating across the organization, and it would be great to use this knowledge base to ease content management inside Salesforce.

**What problems is Engageware solving and how is that benefiting you?**

Engageware is the first line of help for our members when they visit the site and ask a question. It reduces the amount of calls we have inbound as members are able to find the support they need in our Knowledgebase.

  ### 8. Smart solutions to improve member and staff workflows! Wonderful partnership with Engageware team!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kristina S. | AVP Retail Administration, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 19, 2024

**What do you like best about Engageware?**

Knowledge Management solution allows our teams to have accurate and clear information to complete all areas of their job. There is an easy to use ticket/tracking solution for end users to submit improvement suggestions. This solution is daily used by over 65% of our organization. 

Our vendor partnership is strong and Engageware's teams support us well!

**What do you dislike about Engageware?**

Advanced reporting capabilities are lacking.

**What problems is Engageware solving and how is that benefiting you?**

Moving common questions out of contact center phone queues with chatbots, and we are launching live chat in 2025 to achieve the same. Also, front-line teams require easy-to-access, accurate information to complete a wide variety of tasks and the customer self-service platform is essential to our operations. Training new hires has become more efficient than ever before.

  ### 9. Collaborative Partnership

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 23, 2024

**What do you like best about Engageware?**

I like that all of our content lives in one place.  The search capability allows staff to easily find what they need and provide feedback to improve thier experience.  Managing content is simple which saves us time.  I appreciate the partnership we have the Engageware team, they support us how and when we need it.

**What do you dislike about Engageware?**

I find the case management to be clunky.  It is not always easy to identify what procedure a staff member wants updated or is referring to.

**What problems is Engageware solving and how is that benefiting you?**

Centralizing Information Access.  By doing this it eliminated scattered or siloed information across various platforms and tools. It made it easier for employees to find, share, and update critical knowledge quickly.

  ### 10. Employee Knowledge Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 18, 2024

**What do you like best about Engageware?**

When utilizing their Employee Knowledge Management product, I appreciate that content can be easily linked together and seemlessly updated across multiple resources. It is easy to see where else content is linked to know what contingencies exist across procedures and departments. They offer wonderful customer support.

**What do you dislike about Engageware?**

They are very responsive to feedback, but some requested updates are not brought to production as quickly as I'd like. (Some would say I'm impatient)

**What problems is Engageware solving and how is that benefiting you?**

We utilize their appointment scheduling and employee knowledge management products.

  ### 11. Seamless and Effective Customer Engagement Solutions

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mahmoud A. | Product Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 23, 2024

**What do you like best about Engageware?**

platform integrates well with other technologies, allowing for personalized customer experiences while reducing operational complexities. Additionally, Engageware’s commitment to innovation, especially in sectors like banking, has been praised for helping organizations enhance customer satisfaction and streamline interactions.

This combination of ease of use, strong integration capabilities, and a focus on improving customer service makes Engageware a standout choice for many businesses

**What do you dislike about Engageware?**

for businesses that aren’t highly tech-savvy, the learning curve associated with fully leveraging Engageware’s advanced features, such as AI-driven customer engagement tools, can be steep .

**What problems is Engageware solving and how is that benefiting you?**

Engageware consolidates customer engagement data, making it easier for businesses to manage interactions across various channels. This helps create a unified experience for customers, regardless of how they choose to engage with the business

  ### 12. I so much liked the free version and I am ready to subscribe to the service

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mamah M. | Content repurposing specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 26, 2024

**What do you like best about Engageware?**

I love the AI powered virtual assistant as it helps to automate some repetitive tasks, this has saved me a lot of time.

**What do you dislike about Engageware?**

I am not yet conversant with the content system, and I find it difficult to generate content for my business using it.

**What problems is Engageware solving and how is that benefiting you?**

About the customer support, I find it very helpful since it helps me a lot with customer enquiries

  ### 13. Create communications and enhance the customer experience to drive performance.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stefania L. | Generalista de RR. HH., Mid-Market (51-1000 emp.)

**Reviewed Date:** December 06, 2022

**What do you like best about Engageware?**

Through this platform, we can create great collaborations and improve the customer experience. In this way, we can maximize efficiency and create profitable work.
This tool helps us create secure relationships to drive performance and generate greater employee engagement.

**What do you dislike about Engageware?**

It is a great tool that I have used for a while, and I have not had any problem with time; we have made easy scheduling for every necessary appointment or meeting; this way, we can build significant ties with our clients and improve interactions.

**What problems is Engageware solving and how is that benefiting you?**

1. One of the problems we have solved is improving each client's experience.
2. It has allowed us to manage better and schedule our appointments.
3. It has helped us to grow and be more productive.
4. It is the best way to create and program for companies.

  ### 14. Fully-featured online scheduler that syncs with your Google/ical calendar

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 02, 2021

**What do you like best about Engageware?**

The monthly calendar view for scheduling appointments is user-friendly. Syncing with Google calendar to determine availability works seamlessly. Great price point.

**What do you dislike about Engageware?**

There is very little to dislike because this software just works the way it's supposed to. I do think the admin dashboard could use a fresh new GUI.

**What problems is Engageware solving and how is that benefiting you?**

TimeTrade has eliminated the need for back-and-forth emails with clients trying to schedule appointments and meetings. I've regained much-needed headspace and time for more important things.

  ### 15. TimeTrade for reducing scheduling friction

**Rating:** 4.0/5.0 stars

**Reviewed by:** Craig V. | Advising Coordinator, Senior, Higher Education, Enterprise (> 1000 emp.)

**Reviewed Date:** April 28, 2016

**What do you like best about Engageware?**

The feature of TimeTrade I find most helpful is the ability to embed the scheduling link in webpages and emails so that students (as well as recruiters and colleges) can easily determine when I am available. 

**What do you dislike about Engageware?**

There seems to always be issues with TimeTrade following operating system updates that may result in having to disconnect/reconnect the system or buggy performance for a few weeks. 

**What problems is Engageware solving and how is that benefiting you?**

Previously we had to constantly email back and forth with students to make appointments which was slow, time consuming and frustrating.  Now students can simply go to our website and make an appointment or email and be sent a link in return.  

  ### 16. An appointment program and streamlines my business activities

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tracy D. | Senior Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 22, 2020

**What do you like best about Engageware?**

TimeTrade integrates well with the design of our website. It has a clean design that makes it easy for most users to browse and set appointment dates. Adding available dates and times is done with simple actions such as clicking cells and adding appointment information. TimeTrade is also great since it can email both sides of the appointment and send reminders.

**What do you dislike about Engageware?**

Most of the time, I can make the date and time adjustments I need, but if things start to get complicated, such as if I want to cancel every other time slot, then TimeTrade doesn't always have the capabilities to update odd settings.

**Recommendations to others considering Engageware:**

Instead of entering dates one at a time, you should use the mass date insertions in TimeTrade to add multiple dates. You can also set dates over multiple weeks into the future.

**What problems is Engageware solving and how is that benefiting you?**

I have benefited from being able to schedule appointments while without have to talk to people or respond to emails. TimeTrade's automated notifications help to keep everyone involved in an appointment updated about the upcoming date and time to help everyone remember to attend the meeting.

  ### 17. Great Time Management Tool

**Rating:** 4.5/5.0 stars

**Reviewed by:** Patrick F. | Design Lead, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 24, 2019

**What do you like best about Engageware?**

My clients are able to reschedule/cancel if they need to without contacting me directly for a back-and-forth conversation.

I've been able to successfully communicate with clients in this way myself for emergencies or during holiday times. 

**What do you dislike about Engageware?**

When adjusting the schedules on your timetrade calendar, sometime it duplicates the time available.

It would be nice if we could drag and drop the slots available without it duplicating the available time slot.

**Recommendations to others considering Engageware:**

I would recommend this for a good scheduling software.

**What problems is Engageware solving and how is that benefiting you?**

I'm able to get clients to set up times for us to meet without having to worry about missing emails from them trying to set up good conferences.

I affords myself, and my colleagues the time to set up what times we aren't available so that we can get the work done for our cases in between calls.

  ### 18. A concise web-based appointment platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Luke G. | Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 09, 2019

**What do you like best about Engageware?**

The cost for TimeTrade is relatively low and brings me a great return on investment, that's for sure. Using TimeTrade is easy for the website visitor and also for me when it comes to setting up the appointments. I like that I can set custom messages and labeling within the appointment calendar. I'm able to embed the calendar right within my website with just a short piece of code that I copy and paste.

**What do you dislike about Engageware?**

The visual structure of the appointment calendar can't be altered much. The JavaScript version of the code can sometimes not load for certain browsers, probably older browsers. The calendar is also not the most ideal when it comes to mobile screen formatting.

**Recommendations to others considering Engageware:**

TimeTrade is a good value for the fees spent. If you don't already have an automated scheduling system in place, I would strongly recommend using TimeTrade.

**What problems is Engageware solving and how is that benefiting you?**

Since people can access my TimeTrade appointment calendar through my website, they're able to schedule appointments when I'm not available to talk and write and email. I have gotten more appointments and have been able to get more people to follow through on appointments with TimeTrade's reminder feature.

  ### 19. Easy To Use and Very Intuitive

**Rating:** 4.0/5.0 stars

**Reviewed by:** Aaron B. | School Support Technical Specialist II, Enterprise (> 1000 emp.)

**Reviewed Date:** October 24, 2019

**What do you like best about Engageware?**

Easy for parents and students to book their appointments with the correct person. Very seamless, and nothing but great feedback all around.

**What do you dislike about Engageware?**

The only thing I dislike is the amount of customization the user can do on their end when setting up a meeting, no much customizing when creating a new link for bookings.

**Recommendations to others considering Engageware:**

Give it a try, this is an amazing tool for those looking at having an automated booking system. Having TimeTrade has made our staff happy and also give our users a great booking experience. I wish we would have started using it sooner!

**What problems is Engageware solving and how is that benefiting you?**

Using TimeTrade has helped us free up resources to do other things. Instead of having a full time employee answer phones and book appointments manually, TimeTrade does all of that for us.

  ### 20. Leads seem to prefer using TimeTrade more to schedule appointments

**Rating:** 4.0/5.0 stars

**Reviewed by:** Larry C. | Client Support Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 10, 2019

**What do you like best about Engageware?**

Scheduling an appointment is easy with TimeTrade's calendar design. Leads don't have to do too much figuring out to schedule an appointment with me through TimeTrade. I like that people can just select the date and time they want to meet and then the system updates and removes a time once that time has been selected for a particular date. TimeTrade works fine with full screen computers and mobile devices. We also have the option to add HTML or JS code to our website.

**What do you dislike about Engageware?**

The JavaScript version of the TimeTrade code didn't always load correctly, or at all, in some web browsers. I can't say for sure what the problem was, but it was concerning to know that there may be computer and browser configurations that may cause errors with the code loading. There is more room for code conflicts with other JavaScript code in our website.

**Recommendations to others considering Engageware:**

TimeTrade has been an above average booking solution that has gone beyond what I expected of it, so it's got to be a software I recommend. I think if you spend an couple hours learning about all the capabilities and tinkering with certain settings, you'll be able to maximize TimeTrade's ability to fulfill your booking requirements.

**What problems is Engageware solving and how is that benefiting you?**

Getting more appointments without having to spend a significant amount of time on the administrative aspects of booking has been one of the top benefits. I needed something can manage most of the critical aspects of booking appointments while also being able to update in real time should any changes need to be made. TimeTrade has the capabilities to perform most of those tasks so I spend more time working on the main aspects of my job.

  ### 21. Single most powerful tool I use...

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.)

**Reviewed Date:** November 19, 2019

**What do you like best about Engageware?**

I appreciate that TimeTrade allows me to give the customer the option to schedule with me without the persistent back and forth I was doing via phone and email previously.  I have embedded in my signature for emails and occasionally it works as lead gen as well.   

**What do you dislike about Engageware?**

There are issues with my Outlook integration that I think limits my ability to fully utilize the product.  I have assisted in on-boarding my colleagues and this is what is the more frequent reason they abandon the product.  

**Recommendations to others considering Engageware:**

Not only is TimeTrade a productivity tool (and one that I would give up all other tools other than my CRM) but it is a functional lead qualification tool as customers can schedule and express clear interest and minimize the endless back and forth.  With TimeTrade I can get to an answer - yes or no - faster and move on to the next lead or opportunity.   

**What problems is Engageware solving and how is that benefiting you?**

Endless back and forth to touch base and schedule a call.  Positioning my time is as valuable as my customers w/o having to make that an actual discussion point. Clients feel they are values with out my have to monopolize my schedule.   

  ### 22. A convenient time scheduling app that can be easily added to our website

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mark S. | Associate Marketing Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 14, 2019

**What do you like best about Engageware?**

I like that TimeTrade can let people schedule for appointments right from our website. The design of the TimeTrade calendar and information pages are professionally designed and simple for most of our website visitors to use for scheduling appointment. It's also good that we can get notifications to our email so we know if the person has asked a question or if there are any urgent needs we need to attend to.

**What do you dislike about Engageware?**

I think there aren't enough custom options with how TimeTrade looks and functions. To use API programming, if that's even possible, is just too complex for me and probably most users to deal with for custom implementations.

**Recommendations to others considering Engageware:**

Giving your leads more options for scheduling appointments should increase your chances of them scheduling. So I'd strongly suggest making that option available with a scheduling tool like TimeTrade.

**What problems is Engageware solving and how is that benefiting you?**

The TimeTrade platform makes scheduling appointments easier for both us and those that schedule appointments. People have the option to leave messages for us so they don't have to feel like they need to call us, which can be an inconvenience for many people. Using TimeTrade has mostly resulted in more appointments in the time that we've used it.

  ### 23. Time Management Made Easy

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.)

**Reviewed Date:** November 14, 2019

**What do you like best about Engageware?**

TimeTrade syncs with my calendar application and allows me to quickly and easily see who I'm meeting with and why.  I can set up availability within TimeTrade which allows the requestor to easily find a mutually available time to talk with me.

**What do you dislike about Engageware?**

The syncing doesn't always work automatically even though it is set up to do so.  There's a great tool on my ribbon that allows me to manually sync TimeTrade to my calendar and if that doesn't work, closing my calendar app and relaunching it usually does.

**Recommendations to others considering Engageware:**

Anyone who schedules online meetings with various and multiple individuals, this tool takes all the stress out of scheduling.  The unique TimeTrade link you can send to your customers or clients allows them the latitude to choose a time that works for them and for you!

**What problems is Engageware solving and how is that benefiting you?**

The largest benefit in using TimeTrade is that I don't have to exchange multiple emails or scan through my calendar while on the phone to find a mutually beneficial time - all of that is at the fingertips of the requestor.  This has been a tremendous time saver for me.  The reminders of appointments that TimeTrade automatically sends (if you set it up) are also helpful.  I love this app!

  ### 24. Great tool saving time for both sides

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexandra P. | Technical Support Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 19, 2019

**What do you like best about Engageware?**

The main advantage of Time Trade for me is the ability to automate meeting scheduling. It saves a lot of time for me and the customers as well. Using the integrated into SF application is easy and fast. Value your time! 

**What do you dislike about Engageware?**

Generally, I am satisfied with the product. Maybe, it would be great to create meeting templates in advance. I might miss this feature for now. 

**What problems is Engageware solving and how is that benefiting you?**

I am using Time Trade in my every day routine. it helps me to schedule calls with customers in a comfortable time for both sides. I do enjoy that customers have a wide range of possible time frames to schedule a call with the Time Trade. Without a tool, I would just offer one or 2 time slots. Time Trade makes you look more professional in a way. 

  ### 25. Time Trade SAVES time!  

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 24, 2019

**What do you like best about Engageware?**

Using Time Trade is a HUGE time saver.  I love that I no longer have to go back and forth via email trying to find the right time to chat with a customer.  Customers can easily see available times and find one that works for them.  The way that Time Trade connects seamlessly to my outlook calendar is fabulous in that only the times I am available are actually booked by someone.  

**What do you dislike about Engageware?**

I would love it if the personalized link that can be inserted directly from an email - 'quick meeting', could be modified to read differently than 'quick meeting' for the customer.  

**Recommendations to others considering Engageware:**

Our customers appreciate this as well as our staff.  

**What problems is Engageware solving and how is that benefiting you?**

Time trade is a decisive calendar management tool.  No more unanswered phones when I call.  I make connections and can cross things off.  Previously, I left messages, sent follow up emails, waited on responses, negotiated times to talk.  Now, I send a quick email with a link and my calendar tells me when to call!  The benefits are amazing!  

  ### 26. TimeTrade has worked well for getting more appointments

**Rating:** 4.0/5.0 stars

**Reviewed by:** William N. | Marketing Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 02, 2019

**What do you like best about Engageware?**

The user interface is neat and has everything laid out in obvious places. I don't have to search through different menus and look up online tutorials to just go in and take care of the basic processes. I like that I can set appointment availability for future dates based on one week that is repeated. It's also very helpful that I can connect my TimeTrade account to my computer and phone calendars to sync dates.

**What do you dislike about Engageware?**

The pricing isn't bad, but I've seen some other calendar scheduling type services that offer similar plans for much less. The design of the account panel is harder to navigate in mobile compared to the full screen desktop website. There are some drag functions that don't operate as efficiently as they could in regards to selecting row or columns in a calendar. I would like for it to work as it does in a spreadsheet program like Excel.

**Recommendations to others considering Engageware:**

I would suggest giving TimeTrade a try if you want something that is reliable for booking appointments online. Compared to phone call scheduling making, you're likely to save lots of time and book more appointments.

**What problems is Engageware solving and how is that benefiting you?**

TimeTrade makes it easier for my clients and leads to view my availability and sign up for calls or in-person meetings. It's helpful that they can leave messages for me so it's not so static. I can also configure multiple types of appointments to help guide the user to something that fits their needs. TimeTrade has helped me to book more work and give better clarity about our services to leads.

  ### 27. Good for booking appointments and links with calendar

**Rating:** 3.0/5.0 stars

**Reviewed by:** Cory C. | Customer Success Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 24, 2019

**What do you like best about Engageware?**

I like the fact that you can have customers book different types of meetings on your calendar. Also, it really gives you the control to decide days/times that they can book appointments with you. I have had multiple customer use it during email campaigns and I didn't have to do any work in getting meetings set up with customers. I think that it does streamline the meeting set up process and can work for customers and potential customers as well. Whether you are an account manager or a sales person, you can benefit from adding the TimeTrade links into your email signature or by sending it out to customers or potential customers. I integration with the different types of calendars that people use is great as well.

**What do you dislike about Engageware?**

When a customer is booking time on the calendar, what they see looks antiquated. I've had people say they refuse to use it because they don't know if it's working right. Also, the set up process is confusing and we've had multiple people set up things incorrectly and there aren't good instructions that can help you customize this for your business. I've used other calendar systems in the past and honestly this falls short of the best calendar booking service but it does do the bare minimum.


**Recommendations to others considering Engageware:**

Make it look more modern and fun to use. I've used them you for a year and a half and have not seen ANY significant improvements being completed. I think you need to recognize that there are better systems out there and you need to make sure your product team is working hard to keep up.

**What problems is Engageware solving and how is that benefiting you?**

The problems that are being solved are, too much time to create meeting invites, people can book time on your calendar without interacting with you and people can book time for many different reasons. Eliminates having to go back and forth with calls or emails to book a meeting.

  ### 28. TimeTrade is a Time Saver

**Rating:** 5.0/5.0 stars

**Reviewed by:** Candy V. | Administrative Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 21, 2019

**What do you like best about Engageware?**

Before Timetrade, I was spending so much time emailing back and forth with customers to find an appointment time that would work for both of us.  As my call volume began to increase, it became quite a disaster!  That is when I turned to TimeTrade.  I send out about  50 invitations weekly and it take me no time at all! It is not only saving my time...and my sanity -  but it is also so convenient for customers who need to speak with me.  I set up my availability and they are easily able to select a time slot that we both know works for us!  This has made appointment setting a much easier and more efficient task for me!

**What do you dislike about Engageware?**

I've yet to find a downside to using TimeTrade.  I'd be shocked to find one!

**Recommendations to others considering Engageware:**

My advice is to give it a try.  You will quickly find that you don't know how you survived without it!

**What problems is Engageware solving and how is that benefiting you?**

Timetrade is solving the problem of frustrating emails back and forth, emails lost in the mix and customers selecting times that I'd rather not be taking calls. The benefits are huge.  Ease of sending appointment requests has been huge.  

  ### 29. Setting appointments are a cinch with TimeTrade

**Rating:** 4.5/5.0 stars

**Reviewed by:** Selena F. | Marketing Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 01, 2019

**What do you like best about Engageware?**

TimeTrade has a straightforward calendar interface that lets leads pick their appointments in an intuitive way. I like the automated nature of the entire TimeTrade system. I can update and send notifications instantly so we and the people making the appointment are properly updated every step of the way. TimeTrade was so easy to install with just a few settings in our account. I can log into the account and set individual appointment dates and times or have a fixed schedule loop over multiple weeks.

**What do you dislike about Engageware?**

Since we also use a traditional phone scheduling system, I think TimeTrade could be better if it had more streamlined integration options with other scheduling methods. I know we're able to integrate TimeTrade with other software, but some of it is way over my head and seemingly prone to error if factoring API programming. I would hate to lose appointments over bad integrations.

**Recommendations to others considering Engageware:**

I think you can make your life easier by using the schedule repeat feature in TimeTrade. I couldn't figure out how to get it done right away, but once I was able to do it, it really saved me a huge amount of time. I actually did several months manually day-to-day at first. Trust me, you don't want to do it that way.

**What problems is Engageware solving and how is that benefiting you?**

Put simply, I have been able to book more appointments with TimeTrade. I can also obtain vital contact information such as name, phone and email address from the person I'm scheduled to meet or call. We can reduce the amount of work need to administer the scheduling of appointments. We can also allow people to make appointments any time it is convenient for them. They don't have to wait for the daily office hours to get in touch to schedule or cancel an appointment.

  ### 30. Great experience! Highly Recommend! 

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.)

**Reviewed Date:** November 21, 2019

**What do you like best about Engageware?**

Time Trade is very helpful in my field for setting up phone calls and interviews with potential candidates. It eliminates the back and forth time of trying to coordinate with schedules because they can see when I have time directly in my calendar. It allows me to set up each day in the most productive way. 

**What do you dislike about Engageware?**

There are times when it does not sync up correctly, and does not accommodate different time zones. There have been a few issues with some people but for the most part it works well. 

**Recommendations to others considering Engageware:**

Great resource! It works well for small and large organizations. Perfect for coordinating a meeting or call involving multiple people because you can see their calendars as well. Provides a lot of efficiency for your work day and makes you look more professional to those outside of your organization. 

**What problems is Engageware solving and how is that benefiting you?**

Helped keep my calendar organized and makes less work for me. It also helps make sure i am checking my calendar consistently to be sure i do not miss something that was put in. It also helps make me look more professional to those outside of my organization and gives me more credibility in my role. 

  ### 31. Functional, streamlined and simple way to schedule appointments

**Rating:** 5.0/5.0 stars

**Reviewed by:** Julie C. | Recruitment Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2019

**What do you like best about Engageware?**

I like how easy it is to send a link to others so they can schedule appointments. I find it very easy on my end to set up my availability, and then change it as needed too. Super user friendly.

**What do you dislike about Engageware?**

When Timetrade doesn't stay synched to my Outlook calendar.

**What problems is Engageware solving and how is that benefiting you?**

I no longer have to email each candidate separately about open appointment times. I just send everyone 'my link' to Time trade.Previously I had to email each candidate individually about my availability, which would change day to day based on who signed up to interview. This was a huge waste of time that I could spend better doing my job. Really appreciate using TimeTrade so I can be more efficient!

  ### 32. I can effortlessly obtain appointments and manage them with TimeTrade

**Rating:** 4.5/5.0 stars

**Reviewed by:** Andrew P. | Consultant, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 29, 2019

**What do you like best about Engageware?**

I can set up several types of appointments and add descriptions for each one along with confirmation messages and emails. The entire process is simple enough for most people to go on and set an appointment. When they want to cancel, they can do it within the confirmation email they receive and it get updated automatically in my TimeTrade account. I really like not having to manually contact people and set status updates in my account.

**What do you dislike about Engageware?**

I haven't found much to not like about TimeTrade so far. It does cost a fee to use, so if I were to compare this to a free or lower cost service, then the pricing would be a negative compared to those.

**Recommendations to others considering Engageware:**

To make things even more convenient for yourself, you should link your mobile or computer calendar to TimeTrade so that the dates can sync up. This way you won't have to enter dates twice and possibly get appointments mixed up.

**What problems is Engageware solving and how is that benefiting you?**

TimeTrade serves as an online appointment portal for people to conveniently schedule appointments with little hassle. I think giving people this option makes them more likely to schedule an appointment and hopefully do further business with me and my company. I remember a client that ended up doing business with me telling me that they were impressed with being able to schedule and then reschedule an appointment online through our website. I'm sure others have felt the same way without mentioning anything.

  ### 33. Timetrade makes my work life SO much easier!!!!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 24, 2019

**What do you like best about Engageware?**

That clients can comb through my schedule on their own and find times they like and work best for them. No more back and forth via email trying to schedule. 

**What do you dislike about Engageware?**

hmmmm I'm not sure I can think of anything I do not like. It's very user friendly. 

**Recommendations to others considering Engageware:**

This service is a complete time saver for me. When a client requests a meeting, I simply send them my preset meeting link and they find their own time that works best for them. No more back and forth for days or weeks trying to find a time. 

**What problems is Engageware solving and how is that benefiting you?**

- No more back and forth via email trying to schedule.
- Setting my calendar availability in Timetrade is very helpful
- Time back to get other stuff done, priceless! 

  ### 34. Great for appointments

**Rating:** 5.0/5.0 stars

**Reviewed by:** Shelly Y. | Vice President, Operations, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 07, 2019

**What do you like best about Engageware?**

That I can send a link and people automatically know my schedule. It eliminates the back and forth "when are you available" emails. 

**What do you dislike about Engageware?**

Nothing really that I dislike. Everything is good.

**What problems is Engageware solving and how is that benefiting you?**

Same above; I love the elimination of the back and forth "when are you available" emails. I love that I can block my schedule for things and know that those times won't be offered to my clients. I love the ability to offer different types of calls to clients.

  ### 35. Great product!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nick F. | Senior IT Desktop Support, Enterprise (> 1000 emp.)

**Reviewed Date:** August 27, 2019

**What do you like best about Engageware?**

I like that everything syncs in the background with Office products. Team members just give out a link, and the customers can pick their time to meet. Its pretty flawless for sales and HR personnel that are constantly filling their calendar with appointments.
Since it allows the users to work on their time management skills, I believe this tool also helps employees grow so they can help understand how they are affecting our customers when they are better prepared.

**What do you dislike about Engageware?**

I would like a little more access if something isn't syncing correctly in the background. Or to have some more knowledge on it at least. Sometimes if something isnt working, I just say open a Support ticket because I cant do anything else.

**Recommendations to others considering Engageware:**

This program is great if you want to be able to organize users time management, be prepared for all of your clients, and have it do it all in the background. Its ease of use and support is outstanding and we are very happy customers!

**What problems is Engageware solving and how is that benefiting you?**

The problems we are solving with TimeTrade is that our customers used to be able to double book our users. With this tool, the customers can see exactly when the user is free and out of office. And it has the privacy to not see what other appointments are on their calendar.
The benefits we have found is that is allowing our users to understand their time management better, prioritize work, and be able to have everything ready for the next customer.

  ### 36. Use to cooridnate times to connect with teachers

**Rating:** 4.5/5.0 stars

**Reviewed by:** Margaret C. | Tour Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** November 14, 2019

**What do you like best about Engageware?**

Ability to keep my scheudle organized and block off certain times in my schedule. I like that i can attach time trade in all of my emails as well and that I can coordinate my schedule based on this. 

**What do you dislike about Engageware?**

tricky for me to set times available on the desktop area. I wish it was easier for me to allow certain people to only book me for specific times, and then not allow others to book me for that time. 

**What problems is Engageware solving and how is that benefiting you?**

Making sure people don't book times with me when I'm not available. I like to only allow people to be able to book for certain amounts of times as well. 

  ### 37. Love this tool!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.)

**Reviewed Date:** October 09, 2019

**What do you like best about Engageware?**

The best part about this tool is being able to schedule a meeting without all the back and forth with the client to nail down a date/time.

**What do you dislike about Engageware?**

When adjustments are need to the date/time/length of the call, it is difficult to make that change easily. The Reschedule tool works great for changing the date/time. However, if I need to change the length of the call or the contact invited on the call, that becomes more troublesome. Also, it would be awesome if we could then update the meeting from our calendar as well.

**What problems is Engageware solving and how is that benefiting you?**

This streamlines my process and allows me to focus on actual work instead of the administration of getting the right people on the line at a time that is convenient for everyone.

  ### 38. One of the best tools in my job

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tiffany S. | Technical Support Engineer, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 25, 2019

**What do you like best about Engageware?**

Because this syncs with my outlook calendar it so helpful in scheduling meeting or better yet allowing the client to schedule meetings at their convenience and mine

**What do you dislike about Engageware?**

If I schedule shorter meetings like 15 or 30 minutes there is no ability to buffer meetings so there have been times I have had back to back meetings

**Recommendations to others considering Engageware:**

Embrace this, it is helpful in freeing yourself from trying to figure out when is best for the client 

**What problems is Engageware solving and how is that benefiting you?**

This helps provide better visibility for our customers and less back and forth figuring out the best meeting times.

  ### 39. Reliable easy to use product with excellent customer support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Adam C. | Escalations and Operations Manager (EOM) / Customer Success Operations Manager, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 27, 2019

**What do you like best about Engageware?**

The support has been phenomenal every time I have had a question or issue i get a resolution within hours. Additionally TimeTrade has available training videos that lowers the learning curve.

**What do you dislike about Engageware?**

I do not like the fact that I do have to renew all licenses every time I add a new one.

**Recommendations to others considering Engageware:**

If you want a reliable easy to use product that has lots of tutorial and training material.

**What problems is Engageware solving and how is that benefiting you?**

We have several Customer Success and Sales team members that have one to many relationships this allows for them to be able to provide their customer's with regular time slot availability without any back and forth phone tag.

  ### 40. Time Saver!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sabas S. | Technical Support Specialist, Computer Hardware, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 07, 2019

**What do you like best about Engageware?**

The fact that our users can see our next available time slots. We also had coordinators that coordinated time frames for technicians and now thanks to time trade our coordinators no longer need to coordinate time for us

**What do you dislike about Engageware?**

I would like to see maybe my teams link. If I am working in a team maybe I can also see their custom links so that I can also send out appointments on behalf of them.

**Recommendations to others considering Engageware:**

time trade really helped with scheduling 

**What problems is Engageware solving and how is that benefiting you?**

we were investing our times trying to schedule with our users when we can simply provide them with a link and they can schedule with us at their convenience 

  ### 41. Efficiency and simplicity in one package

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 18, 2019

**What do you like best about Engageware?**

Beautiful UI, easy to use, and makes scheduling so fast. After initial setup, there is no more thinking about it. I've heard no complaints from our customers when we started with TimeTrade and now it's simple step in our day to day operations for technical support.

**What do you dislike about Engageware?**

Occassional de-sync from Zoom or outlook, typically remedied within an hour or two of notification.

**Recommendations to others considering Engageware:**

Pursue it! I have no knowledge of the price, but if you can get approved for it, definitely make it happen. Your team will benefit from it greatly.

**What problems is Engageware solving and how is that benefiting you?**

The back and forth of "Does this time work for you" is a thing of the past now that we can share our availability and let the customer choose a time that works best for them. This improves customer satisfaction and increases productivity.

  ### 42. Easy to use and very convenient when setting up appointments or in my case interviews. 

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kristin P. | Recruiting Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 24, 2019

**What do you like best about Engageware?**

There is very little room for error. The site is very user-friendly.

**What do you dislike about Engageware?**

I think the site could be updated slightly, maybe a bit more organized. There are only a few columns on the left (at least in my view) and I feel it could be spread out more. 

**What problems is Engageware solving and how is that benefiting you?**

It syncs with my LinkedIn calendar which is really nice and with my google calendar. It truly helps organize my time effectively. 

  ### 43. A time saver!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christa S. | Book Fair Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 29, 2019

**What do you like best about Engageware?**

Time trade helps me manage my day.Appointments go directly on my calendar, and I know exactly who to call and when. 

**What do you dislike about Engageware?**

I do not dislike anything. It makes my day so much easier!

**What problems is Engageware solving and how is that benefiting you?**

I work with 600 schools, and I have to speak with them throughout the year.  We are in different time zones and Time Trade helps me manage my calls on a daily basis. 

  ### 44. TIME TRADE HELPS ME REACH MORE CUSTOMERS

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jennifer V. | Book Fair Sales Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** November 06, 2019

**What do you like best about Engageware?**

Time Trade has helped my department set more Appointments faster and easier!  It is so easy to schedule and check responses. More customers are now requesting a link to schedule their appointments,

**What do you dislike about Engageware?**

I like everything about time trade. I would suggest a link for a customer to be able to contact their representative if all of the appointments have expired.

**What problems is Engageware solving and how is that benefiting you?**

I had issues in the past trying to reach customers by just emailing them.  With time trade they have told me that they love being able to choose a day and time that works for both of us.

  ### 45. A trustworthy appointment scheduling application that works like an office assistant

**Rating:** 4.5/5.0 stars

**Reviewed by:** Vince W. | Account Executive, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 01, 2019

**What do you like best about Engageware?**

The instructions on how to use the main scheduling feature were simple and clear. I like being able to use TimeTrade as a scheduling page by itself or as an embedded window in existing web pages. Setting up availability in the TimeTrade account is mostly simple and intuitive with click and drag tools that let me set many dates and times in bulk. I can also repeat availability quickly without having to manually enter the dates and times again.

**What do you dislike about Engageware?**

The main panels in the initial settings area were confusing when I first started using TimeTrade. I couldn't tell what the differences were between each type of appointment. Also, instead of having to click into each appointment type to make settings changes, I'd rather have a grid style layout where we can make many changes across the board on one page.

**Recommendations to others considering Engageware:**

TimeTrade is a great value for a scheduling platform. I'd recommend it for smaller organizations with limited staff, but it can also be useful for an organization of any size.

**What problems is Engageware solving and how is that benefiting you?**

I've been able to obtain more appointments and manage cancellations with ease through TimeTrade. Much of the appointment management is automated, so I don't have to incur expenses on calls, emails or any direct human interactions. This scheduling platform also makes it easier for people to sign up since they can do so 24 hours a day, 7 days a week. TimeTrade has also been mostly error-free since the first day I used it.

  ### 46. Simple, straightforward and effective

**Rating:** 4.5/5.0 stars

**Reviewed by:** Colleen P. | colleenpuma@achievementfirst.org, Enterprise (> 1000 emp.)

**Reviewed Date:** October 24, 2019

**What do you like best about Engageware?**

Easy to use for both administrator and for candidates.  I'd be lost without it when scheduling candidates as a recruiter.  It makes scheduling hugely convenient.

**What do you dislike about Engageware?**

Nothing! I think it's easy to use and straightforward.

**What problems is Engageware solving and how is that benefiting you?**

I'm able to stop the back and forth of emails for scheduling and allow candidates to schedule within their availability by just sending the link.

  ### 47. Great Product!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rohit T. | Sr. Salesforce Developer, Information Technology and Services, Mid-Market (51-1000 emp.)

**Reviewed Date:** September 25, 2019

**What do you like best about Engageware?**

Ease of Setup for admins, Ease of Maintenance and Ease of use for users. Of course, great and easy to use user interface for end user. 

**What do you dislike about Engageware?**

There could have been some way to collect enhancement feedback ideas and evaluate them for development. 

**Recommendations to others considering Engageware:**

Bang for the Buck!

**What problems is Engageware solving and how is that benefiting you?**

Scheduling. New leads that visit our website or want to talk can easily schedule calls avoiding time loss in back and forth for availability. 

  ### 48. Time Trade Saves HOURS

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** November 05, 2019

**What do you like best about Engageware?**

Allowing my clients to self-schedule when it's best for them and allowing them to re-schedule as needed. Saves me hours a month in communication and back and forth scheduling. And helps ensure my calendar is as full as possible, boosting productivity.

**What do you dislike about Engageware?**

I do have problems when I need to reschedule a call, often it doesn't update the Time Trade site and the customer still thinks the old call is scheduled.

**What problems is Engageware solving and how is that benefiting you?**

It helps me to keep boundaries and not feel guilty when they ask for time that I don't have available. Before, I would rearrange things just because someone asked. Now, they only ask if it's an urgent need, and it helps me balance my time management needs with my desire to serve my customers.

  ### 49. TimeTrade is super easy to use and set up! I really enjoyed using it as a recruiting coordinator.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 24, 2019

**What do you like best about Engageware?**

I think it is just very easy to use and incorporate into scheduling processes. 

**What do you dislike about Engageware?**

I wish there was a capability to schedule multiple meetings at once.

**Recommendations to others considering Engageware:**

I think it is a super simple way to get 1:1 type meetings scheduled as long as you make sure your calendar is up to date. The ease of use makes it simple for those receiving the invite and sending the invite, and implementing it is super easy as well! I think it works very well with Google Calendar and integrates into my processes pretty much seamlessly. If you are looking for an easy way to schedule 1:1 meetings, get TimeTrade!


**What problems is Engageware solving and how is that benefiting you?**

It's an easy way to get availability from others participating in a one-on-one type of meeting (for example a phone interview.)

  ### 50. I use timetrade all the time to make it easy to schedule time with clients

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** September 25, 2019

**What do you like best about Engageware?**

Easy link in my emails. Clients can see available time slots and it integrates with my outlook to ensure I don't overlap appointments. It also allows me to put buffers around appointments. 

**What do you dislike about Engageware?**

The outlook integration is a little weird to get installed, but once it's in it works perfectly. 

**Recommendations to others considering Engageware:**

Include your link to your calendar in your email signature and reference it often as you're connecting to clients. 

**What problems is Engageware solving and how is that benefiting you?**

When I'm having trouble connecting with clients due to our schedules having easy visibility to lock down time on mine and their calendars has translated into more sales than otherwise with better client experience.


## Engageware Discussions
  - [How do i get the time trade appointments to appear in a specific category?](https://www.g2.com/discussions/how-do-i-get-the-time-trade-appointments-to-appear-in-a-specific-category) - 1 comment, 1 upvote

- [View Engageware pricing details and edition comparison](https://www.g2.com/products/engageware/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+14%3A56%3A44+-0500&secure%5Bsession_id%5D=a55f083e-632d-4309-af07-359ae8647941&secure%5Btoken%5D=318a077d51e02af5b424cf6ce14287c69c8b93a4763c2478a44334be6724674a&format=llm_user)
## Engageware Integrations
  - [eNgage](https://www.g2.com/products/cendyn-engage/reviews)
  - [Google Workspace](https://www.g2.com/products/google-workspace/reviews)
  - [Vymo Engage IQ](https://www.g2.com/products/vymo-engage-iq/reviews)

## Engageware Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Customer Support**
- SMS Updates
- VIP Settings
- Multilanguage Support

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Integrations**
- MS Teams Integration
- Email Integration
- Zoom Integration
- Google Meet Integration
- Salesforce Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Generative AI**
- AI Text Summarization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Experience**
- Knowledge Base
- Searchable Articles
- Community Forums
- Mobile Optimization
- Personalization

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

**Reporting and Analytics**
- Customer Information
- Predictive Analytics
- Clerk Performance Reports
- Location-based Peformance Reports

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information

**Branding & Customizatio**
- Custom Booking Page
- Personalized Links
- Personalized Web Embed

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Self-Service Platform**
- Branding
- Automation
- Artificial Intelligence
- Integrations

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Hardware**
- Proprietary Hardware
- Hardware Agnostic
- Digital Signage

**Automatic Rules & Configurations**
- Set Working Hours
- Automatic Updates
- Buffer Times

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Generative AI **
- AI Text-to-Speech
- AI Text-to-Video
- AI Text-to-3D

**Agentic AI - Customer Self-Service**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Business Scheduling**
- Autonomous Task Execution
- Multi-step Planning

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

**Features**
- Standalone Booking
- Integrated App
- SMS
- Email
- Voice
- Confirmation and Cancellation

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