Engageware Reviews & Product Details

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

Seller

Engageware

Discussions

Engageware Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Marketing Engageware

Pricing

Pricing provided by Engageware.

Scheduler for Enterprise

Scheduler for SMB (Business)

$149.00

Per Year

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Top-Rated Alternatives

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User Insights

Average based on 131 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Year

Engageware Integrations

(1)

Integration information sourced from real user reviews.

Engageware Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Engageware, and what problem is it built to solve?

Engageware is a customer engagement technology platform built to help organizations improve customer interactions and service delivery. It combines appointment scheduling, resource management, and personalized customer interactions to help streamline operations and build stronger customer relationships.

What languages does Engageware support?

Engageware supports 1 language: English.

What company sizes and industries is Engageware the best fit for?

Engageware has positive reviewer-reported use across small businesses, mid-market organizations, and enterprises, with the strongest presence in mid-market and enterprise settings. Industries represented include:

Company size — Mid-market: Organizations with 51–1,000 employees.
Company size — Enterprise: Organizations with more than 1,000 employees.
Industry — Publishing and education: Including publishing, education management, and higher education.
Industry — Technology and professional services: Including computer software, information technology, and consulting.
Industry — Financial services: Including financial services and banking.

How long does it take to implement Engageware across a team?

Implementation can be quick for some teams, though more involved rollouts take longer; under a day is the most commonly reported time to go live.

Time to go live	Relative frequency
Under 1 day	Most common
1–3 months	Also reported
3–6 months	Also reported

What customer support options does Engageware provide, and how do users find the overall support experience?

Engageware provides phone, email/help desk, and chat support. The support experience is described as responsive and helpful, with teams appreciating friendly assistance and practical resolutions; some have also encountered slower response times.

What tools and platforms does Engageware integrate with, and how do these integrations help users get more value from the product?

Engageware lists 1 integration: Google Workspace. Users also describe connecting scheduling to calendar and business applications, which can keep availability and appointments in sync and reduce manual coordination.

Calendars and productivity: Google Workspace, Google Calendar, Outlook, Office 365, and Exchange.
CRM and sales workflows: Salesforce and other CRM tools.
Online meeting tools: Zoom.

These connections help users coordinate availability, place appointments on their calendars, and streamline scheduling within their existing workflows, though calendar syncing can sometimes need attention.

What features or capabilities could make Engageware even more useful?

Teams would benefit from improvements that make administration smoother and give them more flexibility in managing appointments. The recurring suggestions focus on:

A more modern, intuitive interface: Simplify administrative screens and make common account and calendar changes easier to manage.
More reliable calendar syncing: Improve how changes, cancellations, and availability updates carry across connected calendars.
More flexible scheduling controls: Add easier ways to manage group or bulk invitations, appointment changes, and customized scheduling options.

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Mahmoud A.

Product Specialist

Small-Business (50 or fewer emp.)

8/23/2024

Guest users or non-business users of the software, not included in G2 scores.

"Seamless and Effective Customer Engagement Solutions"

5/5

What do you like best about Engageware?

platform integrates well with other technologies, allowing for personalized customer experiences while reducing operational complexities. Additionally, Engageware’s commitment to innovation, especially in sectors like banking, has been praised for helping organizations enhance customer satisfaction and streamline interactions.

This combination of ease of use, strong integration capabilities, and a focus on improving customer service makes Engageware a standout choice for many businesses Review collected by and hosted on G2.com.

What do you dislike about Engageware?

for businesses that aren’t highly tech-savvy, the learning curve associated with fully leveraging Engageware’s advanced features, such as AI-driven customer engagement tools, can be steep . Review collected by and hosted on G2.com.

Mamah M.

Content repurposing specialist

Small-Business (50 or fewer emp.)

8/26/2024

"I so much liked the free version and I am ready to subscribe to the service"

4/5

What do you like best about Engageware?

I love the AI powered virtual assistant as it helps to automate some repetitive tasks, this has saved me a lot of time. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

I am not yet conversant with the content system, and I find it difficult to generate content for my business using it. Review collected by and hosted on G2.com.

Stefania L.

Generalista de RR. HH.

Mid-Market (51-1000 emp.)

12/6/2022

"Create communications and enhance the customer experience to drive performance."

5/5

What do you like best about Engageware?

Through this platform, we can create great collaborations and improve the customer experience. In this way, we can maximize efficiency and create profitable work. This tool helps us create secure relationships to drive performance and generate greater employee engagement. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

It is a great tool that I have used for a while, and I have not had any problem with time; we have made easy scheduling for every necessary appointment or meeting; this way, we can build significant ties with our clients and improve interactions. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

9/2/2021

"Fully-featured online scheduler that syncs with your Google/ical calendar"

5/5

What do you like best about Engageware?

The monthly calendar view for scheduling appointments is user-friendly. Syncing with Google calendar to determine availability works seamlessly. Great price point. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

There is very little to dislike because this software just works the way it's supposed to. I do think the admin dashboard could use a fresh new GUI. Review collected by and hosted on G2.com.

Craig V.

Advising Coordinator, Senior

Higher Education

Enterprise (> 1000 emp.)

Originally submitted 4/28/2016

"TimeTrade for reducing scheduling friction"

4/5

What do you like best about Engageware?

The feature of TimeTrade I find most helpful is the ability to embed the scheduling link in webpages and emails so that students (as well as recruiters and colleges) can easily determine when I am available. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

There seems to always be issues with TimeTrade following operating system updates that may result in having to disconnect/reconnect the system or buggy performance for a few weeks. Review collected by and hosted on G2.com.

Tracy D.

Senior Account Manager

Mid-Market (51-1000 emp.)

2/22/2020

"An appointment program and streamlines my business activities"

4.5/5

What do you like best about Engageware?

TimeTrade integrates well with the design of our website. It has a clean design that makes it easy for most users to browse and set appointment dates. Adding available dates and times is done with simple actions such as clicking cells and adding appointment information. TimeTrade is also great since it can email both sides of the appointment and send reminders. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

Most of the time, I can make the date and time adjustments I need, but if things start to get complicated, such as if I want to cancel every other time slot, then TimeTrade doesn't always have the capabilities to update odd settings. Review collected by and hosted on G2.com.

Recommendations to others considering Engageware:

Instead of entering dates one at a time, you should use the mass date insertions in TimeTrade to add multiple dates. You can also set dates over multiple weeks into the future. Review collected by and hosted on G2.com.

What problems is Engageware solving and how is that benefiting you?

I have benefited from being able to schedule appointments while without have to talk to people or respond to emails. TimeTrade's automated notifications help to keep everyone involved in an appointment updated about the upcoming date and time to help everyone remember to attend the meeting. Review collected by and hosted on G2.com.

Patrick F.

Design Lead

Mid-Market (51-1000 emp.)

10/24/2019

"Great Time Management Tool"

4.5/5

What do you like best about Engageware?

My clients are able to reschedule/cancel if they need to without contacting me directly for a back-and-forth conversation.

I've been able to successfully communicate with clients in this way myself for emergencies or during holiday times. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

When adjusting the schedules on your timetrade calendar, sometimes it duplicates the time available.

It would be nice if we could drag and drop the slots available without it duplicating the available time slot. Review collected by and hosted on G2.com.

Recommendations to others considering Engageware:

I would recommend this for a good scheduling software. Review collected by and hosted on G2.com.

What problems is Engageware solving and how is that benefiting you?

I'm able to get clients to set up times for us to meet without having to worry about missing emails from them trying to set up good conferences.

It affords myself, and my colleagues the time to set up what times we aren't available so that we can get the work done for our cases in between calls. Review collected by and hosted on G2.com.

Luke G.

Account Manager

Mid-Market (51-1000 emp.)

Originally submitted 12/9/2019

"A concise web-based appointment platform"

5/5

What do you like best about Engageware?

The cost for TimeTrade is relatively low and brings me a great return on investment, that's for sure. Using TimeTrade is easy for the website visitor and also for me when it comes to setting up the appointments. I like that I can set custom messages and labeling within the appointment calendar. I'm able to embed the calendar right within my website with just a short piece of code that I copy and paste. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

The visual structure of the appointment calendar can't be altered much. The JavaScript version of the code can sometimes not load for certain browsers, probably older browsers. The calendar is also not the most ideal when it comes to mobile screen formatting. Review collected by and hosted on G2.com.

Recommendations to others considering Engageware:

TimeTrade is a good value for the fees spent. If you don't already have an automated scheduling system in place, I would strongly recommend using TimeTrade. Review collected by and hosted on G2.com.

What problems is Engageware solving and how is that benefiting you?

Since people can access my TimeTrade appointment calendar through my website, they're able to schedule appointments when I'm not available to talk and write and email. I have gotten more appointments and have been able to get more people to follow through on appointments with TimeTrade's reminder feature. Review collected by and hosted on G2.com.

Aaron B.

School Support Technical Specialist II

Enterprise (> 1000 emp.)

10/24/2019

"Easy To Use and Very Intuitive"

4/5

What do you like best about Engageware?

Easy for parents and students to book their appointments with the correct person. Very seamless, and nothing but great feedback all around. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

The only thing I dislike is the amount of customization the user can do on their end when setting up a meeting, no much customizing when creating a new link for bookings. Review collected by and hosted on G2.com.

Recommendations to others considering Engageware:

Give it a try, this is an amazing tool for those looking at having an automated booking system. Having TimeTrade has made our staff happy and also give our users a great booking experience. I wish we would have started using it sooner! Review collected by and hosted on G2.com.

What problems is Engageware solving and how is that benefiting you?

Using TimeTrade has helped us free up resources to do other things. Instead of having a full time employee answer phones and book appointments manually, TimeTrade does all of that for us. Review collected by and hosted on G2.com.

Larry C.

Client Support Associate

Mid-Market (51-1000 emp.)

9/10/2019

"Leads seem to prefer using TimeTrade more to schedule appointments"

4/5

What do you like best about Engageware?

Scheduling an appointment is easy with TimeTrade's calendar design. Leads don't have to do too much figuring out to schedule an appointment with me through TimeTrade. I like that people can just select the date and time they want to meet and then the system updates and removes a time once that time has been selected for a particular date. TimeTrade works fine with full screen computers and mobile devices. We also have the option to add HTML or JS code to our website. Review collected by and hosted on G2.com.

What do you dislike about Engageware?

The JavaScript version of the TimeTrade code didn't always load correctly, or at all, in some web browsers. I can't say for sure what the problem was, but it was concerning to know that there may be computer and browser configurations that may cause errors with the code loading. There is more room for code conflicts with other JavaScript code in our website. Review collected by and hosted on G2.com.

Recommendations to others considering Engageware:

TimeTrade has been an above average booking solution that has gone beyond what I expected of it, so it's got to be a software I recommend. I think if you spend an couple hours learning about all the capabilities and tinkering with certain settings, you'll be able to maximize TimeTrade's ability to fulfill your booking requirements. Review collected by and hosted on G2.com.

What problems is Engageware solving and how is that benefiting you?

Getting more appointments without having to spend a significant amount of time on the administrative aspects of booking has been one of the top benefits. I needed something can manage most of the critical aspects of booking appointments while also being able to update in real time should any changes need to be made. TimeTrade has the capabilities to perform most of those tasks so I spend more time working on the main aspects of my job. Review collected by and hosted on G2.com.