--- title: Engageware Reviews meta_title: 'Engageware Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 131 reviews by the users' company size, role or industry to find out how Engageware works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 131 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Engageware Reviews **Vendor:** Engageware **Category:** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling) **Average Rating:** 4.4/5.0 **Total Reviews:** 131 ## About Engageware Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency. ## Engageware Pros & Cons **What users like:** - Users highlight the **ease of use** of Engageware, simplifying appointment scheduling and customer engagement processes. (8 reviews) - Users find Engageware to be **extremely helpful** for seamless appointment scheduling and efficient support through AI tools. (8 reviews) - Users value the **responsive customer support** of Engageware, appreciating their friendly assistance in resolving issues quickly. (7 reviews) - Users praise Engageware for its **exceptional efficiency** in client engagement and time management, enhancing overall productivity. (6 reviews) - Users value the **robust knowledge base** of Engageware, enhancing appointment scheduling and optimizing communication effectively. (6 reviews) - Users value the **time-saving features** of Engageware, enhancing overall efficiency in client engagement and appointment scheduling. (6 reviews) - Easy Access (5 reviews) - Scheduling (5 reviews) - Visibility (5 reviews) - Features (4 reviews) **What users dislike:** - Users find the **high prices** of Engageware challenging, impacting their ability to fully utilize the platform. (3 reviews) - Users struggle with **layout issues** in Engageware, including disorganization, clunky navigation, and poor content access controls. (3 reviews) - Users find the **learning curve steep** with Engageware, making it challenging to adapt and utilize effectively. (3 reviews) - Users find the **configuration complexity** of Engageware challenging, requiring extensive technical support and higher pricing adjustments. (2 reviews) - Users struggle with **integration issues** , finding the lack of functional calendar sync and a modern UI problematic. (2 reviews) - Lack of Resources (2 reviews) - Limited Customization (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) - Users experience a **steep learning curve** with Engageware, finding the system complex and knowledge base inflexible. (2 reviews) ## Engageware Reviews ### 1. One of the most useful automation tools I use **Rating:** 4.5/5.0 stars **Reviewed by:** David V. | Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Engageware?** The control panel has a simple design that's easy for me to use. It only takes a few steps for me to get started with the basic scheduling calendar. I like being able to add various types of meetings, such phone calls or in-person meetings, in my appointment settings. Installing the calendar within my web pages can be done with just a snippet of code. To ensure compatibility, I like that I have the option to use JavaScript or HTML for the snippet code. **What do you dislike about Engageware?** I haven't run into any serious problems with the main functionality of TimeTrade so far. The only thing I had a problem with in the beginning was connecting it with one of my mobile calendars. I could sync it with my desktop computer's calendar right away though. The TimeTrade support was able to email me with further specifications on what to do about my mobile calendar, but it took a couple days to resolve. **Recommendations to others considering Engageware:** TimeTrade is a scheduler that can be integrated with almost any website setup. It can also serve as a nice landing page that you can link to from social media posts, print marketing materials or other media. **What problems is Engageware solving and how is that benefiting you?** TimeTrade has been a great way for me to take appointments during all hours of the day, particularly when I'm not working. It's been a platform that been really easy to manage and updates me in a timely fashion when I get new appointment. It's also helped me to manage appointment cancellations. I can focus more on my work and spend less time dealing with checking and plugging in appointment information. ### 2. TimeTrade is a Time Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Engageware?** Ability to set limits on when a client can schedule a meeting time and it's ability to block off the time slot on my Google calendar. Huge help when TimeTrade loads my calendar in real-time so clients always have an updated view of my schedule. **What do you dislike about Engageware?** Manually moving the Google calendar event doesn't update it in TimeTrade. **Recommendations to others considering Engageware:** Having a Google extension would be super helpful as I use Google calendar to manage my schedule. I would like the google extension take me straight to the timetrade link or be able to update the meeting time when I manually move it to another time slot on my Google calendar. **What problems is Engageware solving and how is that benefiting you?** Eliminating the need to go back and forth with a client to set up a time to meet. Huge timesaver because it puts it in the hands of the client. ### 3. TimeTrade save Time! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Engageware?** It's quick and easy. Allows you to put a link directly in your email signature, for others to book appointments right in your calendar! :) **What do you dislike about Engageware?** Sometimes I find that it disconnects from Outlook...though rarely. **What problems is Engageware solving and how is that benefiting you?** Makes booking appointment faster and easier, ### 4. Works sometimes **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Engageware?** I like the easy format to schedule appointments and the way it links automatically to your calendar. **What do you dislike about Engageware?** The round-robin aspect does not work the way it should. It picks one person for that date and only shows those available times. Where is a true round-robin should show, if there are 4 10:00 available times you should show all. **What problems is Engageware solving and how is that benefiting you?** I am solving the issues of scheduling appointments. We can send customers our links and they can initiate what works best with them. **Official Response from TimeTrade Marketing:** > Very sorry for the confusion of TimeTrade’s capabilities. It sounds like you’re looking for Pooled Resources which is available in our Enterprise and Scheduler for Salesforce deployments. Round Robin (for Business Plus Edition) evenly distributes appointments over a team by choosing the next person in the round-robin user group and displaying their time availability. This ensures even distribution of appointments across the round-robin team. You can even add advanced routing rules that check to make sure the next person available has a specified number of available times over a set number of days. This is great if employees go on vacation so you won’t show a calendar that has no availability in the near future. If you’re looking to display everyone’s availability in a group, you should check out our Enterprise or Scheduler for Salesforce deployments. If you have any other questions, please reach out to us! help@timetrade.com ### 5. Time Trade **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Engageware?** It is so easy to send to customers and make appointments when it is convenient for them **What do you dislike about Engageware?** Nothing everything works well. The customers love that they can make an appointment instead of me just calling randomly **Recommendations to others considering Engageware:** This is a great tool to use to make appointments with your customers. My customers love it. **What problems is Engageware solving and how is that benefiting you?** I have had no problems. Appointment setting is a benefit as well as being respectful to my customers' time ### 6. A Lifesaver for a Recruiter **Rating:** 5.0/5.0 stars **Reviewed by:** Blake H. | Recruiting Manager, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Engageware?** I get lots of compliments from candidates about how easy it is to schedule a cal with me. The few times there's been hiccups over 4 years of using the product, the Technical Support team is always quick to respond and really friendly. **What do you dislike about Engageware?** The only downside is the formatting tools when creating your welcome message, it's not very intuitive, but it's good enough... **Recommendations to others considering Engageware:** Best $50 I've spent as a Recruiter **What problems is Engageware solving and how is that benefiting you?** It eliminates phone tag. It's so easy to email your link to a candidate, instead of trying to always be available to pick up inbound calls. ### 7. Timetrade for financial services **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Engageware?** The ability to create multiple schedules for a single user. Also, the unique URL associated with each schedule. We embed them on landing pages and send them to clients and prospects. **What do you dislike about Engageware?** Having to juggle multiple logins as an admin who manages 20 user's schedules. If the admin could access each user's schedules from the admin dashboard that would be helpful. **What problems is Engageware solving and how is that benefiting you?** Scheduling multiple advisors in the field, who need multiple schedules for different reasons. ### 8. Takes much of the work out of appointment scheduling **Rating:** 4.0/5.0 stars **Reviewed by:** Hugh J. | Producer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about Engageware?** I primarily like that people can sign up for appointments online through a simple and straightforward calendar interface. I can also manage my availability in my TimeTrade account by using an intuitive calendar. TimeTrade is a versatile app that can be integrated with other programs such as calendars and CRM platforms. It's really helpful that TimeTrade updates my calendars automatically. Instead of manually entering available times and dates over and over again, I can set TimeTrade to repeat my schedule over future weeks and make adjustments to certain days when I'm on vacation. **What do you dislike about Engageware?** The price is more than I think I should pay. I know there are other cheaper platforms out there, but I have to go with TimeTrade since those other platforms are somewhat too technical for me to implement. There are certain parts of the scheduler and settings that are kind of confusing. The scheduler has introductory text that seems a bit out of place and it's not very clear how to makes adjustments to it. **Recommendations to others considering Engageware:** TimeTrade can save you time and increase your business efficiency my bringing your appointment scheduling online with automated functionality. Though I'm not completely pleased with the pricing, I still do believe that it's not excessive by any means. **What problems is Engageware solving and how is that benefiting you?** TimeTrade helps me to automate my appointment scheduling and give me the ability to manage my availability in a streamlined manner. I don't have to follow-up with people that have scheduled appointments since they automatically receive an email after they sign up. They also get reminders shortly before appointments, which essentially makes TimeTrade a super reliable office assistant. ### 9. Time Management **Rating:** 4.0/5.0 stars **Reviewed by:** Kim C. | Sales Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Engageware?** Time trade is a quick and efficient way to manage your time and business. **What do you dislike about Engageware?** I'd like to be able to send out mutiple tine trades at once time to several customers **What problems is Engageware solving and how is that benefiting you?** It's the best way to reach customers when they are reluctant to get on the phone or cannot get on the phone during regualr business hours. Some customers will only communicate through email and like the ability to schedule appointments online. ### 10. An appointment platform that works around the clock for me **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas N. | Senior Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Engageware?** I like being able to make sweeping availability changes week by week in my TimeTrade account. All of the tools and features are basically simple to use and manage. We're given step-by-step instructions on all of the features and have access to a well-informed customer support team that can tie up loose ends. One of the best features I like about TimeTrade is the ability for people to cancel appointments through a simple link in an email. Canceling automatically updates the system and my connected calendar. **What do you dislike about Engageware?** The HTML embed code can be problematic when installed in a responsive website. The JavaScript embed code may not be reliable in some browser, device and/or operating system combinations. Though it may be possible to manipulate the HTML embed code with CSS, you would risk having some adverse design and functionality effects. **Recommendations to others considering Engageware:** I think TimeTrade is a very good value that can possibly pay for itself quickly after a few appointments that lead to sales or by a reduction in the administrative costs incurred by taking appointments over the phone. I'd suggest giving it a shot if you don't have an automated solution in place. **What problems is Engageware solving and how is that benefiting you?** I have benefited from using TimeTrade by having it automate much of my scheduling through an appointment form. I'm able to have confirmation and reminder emails sent out, which helps to present a professional image and make people more confident that the appointments are truly scheduled. Overall, I've been able to book more appointments and have more people actually follow through and show up for the appointment. It's an easy way for me to convert promotions on various platforms. Instead of going right for the sale, I can just link to the appointment forms to meet or call leads and convert a sale during our conversion. ### 11. Huge Time Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Engageware?** By using TimeTrade, I able to save hours each day. No longer do I have to send multiple emails back and forth while checking my calendar to schedule appointments. **What do you dislike about Engageware?** There are really no downsides with TimeTrade. The only thing I'd like to see is the ability to send an invitation to multiple people at the same time. **What problems is Engageware solving and how is that benefiting you?** Before TimeTrade, it took 3-4 emails back and forth to schedule a matting. Now, all I have to do is send one email and the client has the ability to schedule the appointment themselves. ### 12. Efficient Scheduling **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Engageware?** I like that it syncs with my out look calendar I use at work, so it already knows appointments I currently have. **What do you dislike about Engageware?** I have been playing with the settings, and I still haven't figured out how to leave time with appointments. I wish it automatically left space. **What problems is Engageware solving and how is that benefiting you?** its nice to just send out one email with my whole schedule instead of back and forth. The candidate can easily cancel or re-schedule as well. ### 13. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Justin S. | Sales Consoltant , Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Engageware?** helpful to schedule appointments with clients who dont use phones **What do you dislike about Engageware?** nothing is wrong with the system and it works fine **Recommendations to others considering Engageware:** link it to outlook and you never miss an appoointment again! **What problems is Engageware solving and how is that benefiting you?** the benfits of having time put right on my calendar to work with clients and to sell ti them ### 14. Boost your sales! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Engageware?** My clients can schedule their own appt so we don't go back and forth with a ridiculous amount of emails to get there. **What do you dislike about Engageware?** There is nothing I do not like about Timetrade. It has been instrumental in my success in sales **What problems is Engageware solving and how is that benefiting you?** Going back and forth with clients trying to schedule calls and appts. They schedule their appt, leave me a note about what they want to discuss, so I can prepare adequately. ### 15. Scheduling Expert Service sessions **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Engageware?** Plugs into my Outlook calendar to check my availability. **What do you dislike about Engageware?** Clunky to configure, things can get disconnected and no longer correctly reports availability. Difficult to make changes to the account. For example, moving a setup from one user to another, when users change roles. **What problems is Engageware solving and how is that benefiting you?** Made it possible to pre-verify availability for appointment, rather than having an end user make multiple suggestions and then we have to compromise from there. ### 16. Best calendar service **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer T. | Associate Recruiter, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **What do you like best about Engageware?** Easy for candidates to use when scheduling appointments **What do you dislike about Engageware?** Nothing really it works great for my candidates **What problems is Engageware solving and how is that benefiting you?** none ### 17. Easy to Use and Highly Effective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Engageware?** A very short download and quick clean installation that takes little to no time to customize and implement. **What do you dislike about Engageware?** The ability to have meetings suggested for already blocked times. **Recommendations to others considering Engageware:** None **What problems is Engageware solving and how is that benefiting you?** Eliminates the back and forth email chains and listing out available time slots that fill up by the time the email gets read. ### 18. Perfect tool with a lot of great feature options **Rating:** 4.0/5.0 stars **Reviewed by:** Hannah A. | Graphic Designer , Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2019 **What do you like best about Engageware?** I like the fact that we can use this tool as a way to provide personalized service to customers which improves customer satisfaction and loyalty, which in turn leads to sales growth. The best way to provide good service is to have live conversations with customers and this does just that. **What do you dislike about Engageware?** It lacks option to run quick report of upcoming meetings. In addition, they could improve the design of the product but since it works perfectly this is not big deal. **Recommendations to others considering Engageware:** It is a really great tool that will only help you better your business. It helps combine the use of technology with the same personalized touch of communicating face to face, and the scheduling aspects are perfect for any company no matter what field of business. **What problems is Engageware solving and how is that benefiting you?** It offers lot of scheduling options which are easy for both us and our clients, we can send URL as invitation for the appointment. This is perfect tool for sales, consulting and customer support team. ### 19. TOO MANY ISSUES **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Engageware?** easy to plop a link for people to schedule...however all calandar ap could probably do that **What do you dislike about Engageware?** CONSTANTLY double and triple booking me, then appts don't show up in my calendar unless my lap top that I only travel with is on. Cant install on more than one device so no solution. I have given it 5 years.....tired of rescheduling people, **What problems is Engageware solving and how is that benefiting you?** constant double booking me **Official Response from TimeTrade Marketing:** > We’re really sorry to hear about the troubles you’re having with the iCal Connector. Some customers prefer to use the downloaded connector on their computer which does require the computer to be running to sync appointments between Outlook/iCal and TimeTrade. Many customers use our cloud connector which doesn’t rely on a local computer to sync appointments. We can connect directly to Exchange/Office 365 and Google Calendar from the cloud which syncs all appointments instantly without needing a local application. Both Individual and Business edition do support our Google connector, however the Exchange and Office 365 connector are only available in Business and Business Plus editions. Customers have been very happy using our cloud connectors for their businesses to keep all TimeTrade and personal appointments in sync in real-time. If you need help connecting to Google or upgrading to our Business Edition to access Office365 and Exchange support, please email help@timetrade.com and they’ll get you up and running fast! ### 20. TimeTrade has always been my #1 go to for effective scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Gary G. | Senior Strategic Sourcing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Engageware?** Easy of use and integration with MS Office 365 **What do you dislike about Engageware?** Be nice to reach people at corporate easier with 800 number **What problems is Engageware solving and how is that benefiting you?** Easy of scheduling with Candidates ### 21. Great Integration with outlook **Rating:** 4.0/5.0 stars **Reviewed by:** Ashleigh A. | Head Academic Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Engageware?** We use this to schedule student appointments. It integrates with outlook nicely and is fairly easy to use. **What do you dislike about Engageware?** The administrator view of the software looks pretty archaic but it functions well. **What problems is Engageware solving and how is that benefiting you?** The problem we are solving is online scheduling. Students can make appointments when it's convenient for them and it sends out text notifications. ### 22. Makes scheduling so much easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2019 **What do you like best about Engageware?** That you can personalize the calendar invites and set different parameters for them; time between calls, length of appointments, recurring, max number per day, etc. **What do you dislike about Engageware?** editing once you have something on the calendar is not as efficient as it could be, and it is very easy to accidentally add a time and not realize it until someone has scheduled something using it. **Recommendations to others considering Engageware:** A great help to managing daily tasks and appointments **What problems is Engageware solving and how is that benefiting you?** calendar efficiency, control of my schedule, saves time and emails ### 23. Time Trade is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Diane B. | Book Fair Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Engageware?** Time Trade is a time saver. It is very easy to use. Makes my job easier **What do you dislike about Engageware?** All good - there is nothing that I would change. **What problems is Engageware solving and how is that benefiting you?** Time Trade respects every ones busy schedule and makes it easier to reach your customers. ### 24. Thumbs up for appointment scheduling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Engageware?** The ease for the students to be able to schedule an appointment and that it can be connected to your outlook. **What do you dislike about Engageware?** The inability to schedule group appointments. **What problems is Engageware solving and how is that benefiting you?** The ability of the student being able to schedule appointments ### 25. TimeTrade is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Engageware?** I like the fact I am respecting someone time with asking for an easy convenient way to share my calendar for them to make an appointment. **What do you dislike about Engageware?** it is extremely easy to use and have not had any issues with it. A big timesaver. **Recommendations to others considering Engageware:** It save a lot of time and respects others schedules **What problems is Engageware solving and how is that benefiting you?** The benefit is a timesaver for everyone involved. No problems with it. Very easy to do and send. ### 26. It’s pretty good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Engageware?** I like the ease of putting the link in correspondence for their self service. I also like the fact they can reschedule. **What do you dislike about Engageware?** Just the fact my calendar updates sometimes take a while to refresh on the system. **What problems is Engageware solving and how is that benefiting you?** Na ### 27. Saved me hours of time! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Engageware?** The integration with Outlook makes life so easy **What do you dislike about Engageware?** That I can't follow up with people that don't respond to my invites, if they are sent from Outlook **What problems is Engageware solving and how is that benefiting you?** All of our scheduling! Saving hours of time. ### 28. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Engageware?** I like how it links to my Exchange calendar flawlessly **What do you dislike about Engageware?** Sometimes it lags when I click amongst my different links **What problems is Engageware solving and how is that benefiting you?** It is doing so much for my time management and organization. Completely transformed my day to day. ### 29. Safely exposing your calendars outside your domain **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2019 **What do you like best about Engageware?** TimeTrade has reduced the amount of phone tag we were doing with our customers and has eased in the frustrations of trying to get issues resolved. **What do you dislike about Engageware?** There is nothing currently within the product that we dislike. **Recommendations to others considering Engageware:** If you are looking to reduce wasted phone/email tag time with your customers and give them the benefit of booking time on your calendars, TimeTrade is a good resource to do so. **What problems is Engageware solving and how is that benefiting you?** Reduce time with phone tags. Gave valuable time back to our support reps. Reduces client frustrations. ### 30. User-friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Engageware?** Syncing to outlook -- works every time and keeps me organized **What do you dislike about Engageware?** a little slow when saving changes -- e.g., updating calendar with available times and clicking 'save' usually takes 30-40 seconds to back out to home screen **Recommendations to others considering Engageware:** do it! **What problems is Engageware solving and how is that benefiting you?** time managements and client follow up organization ### 31. Very user friendly, helpful and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Engageware?** User-friendly, syncs well to outlook. Helpful to organize **What do you dislike about Engageware?** When it gets unlinked to outlook. Generally though I really like it. **What problems is Engageware solving and how is that benefiting you?** time management and showing my availbility to help with calendar keeping ### 32. Timetrade for financial services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Engageware?** The ability to have multiple users with multiple calendars, all with distinct links. **What do you dislike about Engageware?** Not have an admin dashboard that could manage all calendars from one screen. For now, I have to log in to each separate users login to manage their calendar. **What problems is Engageware solving and how is that benefiting you?** We are able to have multiple advisors each with dozens of distinct calendars. It all operates seamlessly and integrates with Outlook to keep everyone on track. ### 33. Time Trade **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Engageware?** My customers can schedule a time for me to call them from my calendar and I don't need to do anything else. **What do you dislike about Engageware?** There should be a spot on the Time Trade that allows them to enter their phone number for me to call them back. **What problems is Engageware solving and how is that benefiting you?** It helps me manage my calendar and I don't have to email my customers back and forth with times. ### 34. Easy to setup and even easier to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2019 **What do you like best about Engageware?** Able to schedule types of specific appointments on different days **What do you dislike about Engageware?** Nothing to dislike, easy and straight forward. The user settings page could maybe be easier to configure. **What problems is Engageware solving and how is that benefiting you?** Ease of appointments booked, no need to go back and forth on availability ### 35. Easy with a splash of better customer experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2019 **What do you like best about Engageware?** The system allows you to focus on what you need to work on, while meeting the customers needs and putting the scheduling in their hands. **What do you dislike about Engageware?** The ability to add my personal room in WebEx **What problems is Engageware solving and how is that benefiting you?** More time back in my day! ### 36. positive experience with time trade **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2019 **What do you like best about Engageware?** It make it very easy for clients to select meeting that fit's into both calendars, without any back and forth When I send mass marketing emails- it makes it very easy for prospects to select meeting or call time that fits into their calendars, as well as mine **What do you dislike about Engageware?** mot much- it's easy to use and my clients have provided positive feedback **What problems is Engageware solving and how is that benefiting you?** makes it very easy for a prospect or existing client to select a meeting or call time ### 37. Exception tool for inside sales professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2019 **What do you like best about Engageware?** I love the convenience of having my clients schedule appointments online. **What do you dislike about Engageware?** The landing page for the calendar, could look better when clients books appointments. Looks outdated. **What problems is Engageware solving and how is that benefiting you?** It has improved workflow, client communications and appointment scheduling drastically. ### 38. Awesome Tech Help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Engageware?** The price is right and tech support is excellent. **What do you dislike about Engageware?** Occasionally the TT scheduler that syncs my calendars updates without notice. **Recommendations to others considering Engageware:** An affordable and efficient scheduler **What problems is Engageware solving and how is that benefiting you?** Not having to schedule every appointment with clients saves lots of time and money. This makes my biz efficiency easier for everyone. ### 39. Sales Consultant **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2019 **What do you like best about Engageware?** It takes into account your customer's time and convenience time for a phone appointment. **What do you dislike about Engageware?** Many steps involved. I would like it to be easier and more accounts can be done at one time instead of one at a time. **What problems is Engageware solving and how is that benefiting you?** Time trade calendar must be linked to Outlook calendar properly ### 40. keeps me on track with all my calls that need to get done ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2019 **What do you like best about Engageware?** Time saving, customers appreciate the easy access to scheduling our calls. **What do you dislike about Engageware?** The one thing that would make it even better... being able to send out multiple Time Trade requests at same time. **What problems is Engageware solving and how is that benefiting you?** Phone tag with customers has been greatly reduced thanks to Time Trade! ### 41. An effective tool for automating appointment scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Ronald M. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2018 **What do you like best about Engageware?** TimeTrade allows us to schedule new appointments without the need to speak to anyone. When appointees cancel their appointments online, the TimeTrade system will automatically re-open their scheduled date and time. The account management page is easy to use and gives us many options for adding titles, descriptions and other content to our online appointment pages. The TimeTrade code embeds neatly into our website and allows users to interact with the scheduler in a streamlined way. They don't ever have to leave our website. **What do you dislike about Engageware?** We has some problems customizing some of the features like the scheduler's welcome page. We found that page to be an unnecessary obstacle to scheduling an appointment and it took a while to figure out how to remove it. There also aren't many customization options if you really want to refine the look of the scheduler. **Recommendations to others considering Engageware:** If you want to take the fuss out of appointment scheduling, I'd recommend TimeTrade as an efficient tool for helping you automate your appointment scheduling online. **What problems is Engageware solving and how is that benefiting you?** TimeTrade has been an effective platform for scheduling and managing appointments. We can sync our computer and phone calendars with TimeTrade to help make sure it stays up to date with our daily schedule changes outside of TimeTrade. TimeTrade has really helped to reduce the amount of time it takes to schedule meetings and gives leads a pressure-free way of scheduling an appointment. It also allows them to schedule more quickly, since they can browse our website and see our availability in a real-time calendar. ### 42. TimeTrade saves me time and helps the customer reach me easily **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Engageware?** Giving access to my calendar to customers **What do you dislike about Engageware?** I don't like that I can't send out multiple Time Trade invitations at one time **What problems is Engageware solving and how is that benefiting you?** I have fewer multiple phone calls, which saves me time to spend on other important tasks ### 43. Easy to schedule appointments with customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about Engageware?** Time Trade allows me to easily schedule appointments with my customers. **What do you dislike about Engageware?** There is nothing that I dislike. I think it is very efficient. **What problems is Engageware solving and how is that benefiting you?** Being able to schedule appointments with busy customers. ### 44. Sales Representative **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2019 **What do you like best about Engageware?** Staying organized and letting customers select day & time that works for them. **What do you dislike about Engageware?** Nothing. It works just they way it is. No changes **What problems is Engageware solving and how is that benefiting you?** Keeps me on track. ### 45. Time Trade Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Engageware?** Not having to chase clients to schedule meetings **What do you dislike about Engageware?** There is not much to dislike about this product **What problems is Engageware solving and how is that benefiting you?** It's a time saver. The benefits outweigh the cons. ### 46. A great automated scheduling solution **Rating:** 4.5/5.0 stars **Reviewed by:** Bruce C. | Sales and Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Engageware?** TimeTrade is easy to use and allows me to automated the process of scheduling appointments. The calendar interface makes it easy to organize my weekly and monthly outlook. Being able to integrate iContact with TimeTrade is a very convenient feature. We can write details about appointments and leave automated verification email messages for appointees. I also like that people can cancel appointments through the email they receive and it is automatically updated in my TimeTrade account. The cancelled appointment them becomes available again. **What do you dislike about Engageware?** It can sometimes be complicated setting things up with external software. I had some problems getting TimeTrade to sync with iContact and I had to ask a web specialist to help my figure it out with TimeTrade. I can sometimes be hard to located different sections I want to update. Different parts of the TimeTrade scheduler have different information that looks the same, so it can sometimes take a while to track down the different sections in my account. **Recommendations to others considering Engageware:** If you schedule many appointments, this is a great tool that can take the hassle out of appointments. I think some leads may find it intimidating to call since they risk being on the phone for a while listening to some extended sales pitch, so I think the online method is more streamlined and preferable for many leads. **What problems is Engageware solving and how is that benefiting you?** TimeTrade has saved me time from having to take calls or write and respond to emails for appointments. The system makes it easy to manage appointments. I'm able to schedule more appointments and generate more business. I feel like the software makes things more convenient for appointees and gives my business a more professional and modern image. ### 47. Good tool and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Engageware?** I like syncing ability with outlook and sfdc **What do you dislike about Engageware?** Only things I can think of is that some times need to resync and upgrades **Recommendations to others considering Engageware:** try it - You will like it. **What problems is Engageware solving and how is that benefiting you?** scheduling appointments ### 48. TimeTrade Online Appointments Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Engageware?** The system is solid and robust and we can count on it every day for our customers to make appointments with us. **What do you dislike about Engageware?** Some limits as to what we can do without buying the API **What problems is Engageware solving and how is that benefiting you?** With customers booking online we get a lot less calls to make appointments . ### 49. An efficient and versatile automated scheduling tool **Rating:** 4.0/5.0 stars **Reviewed by:** Victor N. | IT Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Engageware?** I like that TimeTrade can work with seamlessly with third-party software like CRM platforms and calendar apps. The sign up process takes just a few minutes and the instructions for getting things installed and running are generally very straightforward. There are lots of tutorial articles to help walk us through various integrations and setups. It's great that TimeTrade allows us to not only add manual dates and times, it can also pick up available times from my iCal app. **What do you dislike about Engageware?** Though the basic functionality of setting up available appointment times and confirmation messages is simple, getting TimeTrade to integrate with a CRM like Infusionsoft can be very confusing. We needed to purchase and separate extension from Infusionsoft's marketplace in order to get TimeTrade to work with our Infusionsoft account. There are also times when our campaigns would make function calls to TimeTrade where it didn't register. **Recommendations to others considering Engageware:** I'd recommend TimeTrade for those that have lots of potential appointments and want to minimize the resources it takes to manage appointments. When we first starting using TimeTrade, there would be a welcome screen that was somewhat intrusive and unnecessary. Some people got confused by it since they had to click a button towards the bottom to go to the actual scheduling page. You should note that the welcome page can be disabled and should provide for a smoother experience for your site visitors. **What problems is Engageware solving and how is that benefiting you?** We used TimeTrade to set up appointments online in an automated fashion. Each department can access their TimeTrade account and update appointments and event information on their own. It's very easy to train new staff members to use TimeTrade. The basic functionality and settings are intuitive and work well with common calendar apps. We have been able to save a sizeable amount of time from not having to schedule or cancel appointments through phone calls. ### 50. Claims calendar appointments **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Engageware?** It claims calendar appointments and is good for scheduling things **What do you dislike about Engageware?** Not easy to incorporate other softwares into use. There can be problems with overlapping if this software isn’t linked to whatever calendar your company uses. **What problems is Engageware solving and how is that benefiting you?** We needed a way for multiple departments to book appointments for one another without constant contact. ## Engageware Discussions - [How do i get the time trade appointments to appear in a specific category?](https://www.g2.com/discussions/how-do-i-get-the-time-trade-appointments-to-appear-in-a-specific-category) - 1 comment, 1 upvote - [View Engageware pricing details and edition comparison](https://www.g2.com/products/engageware/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+12%3A35%3A02+-0500&secure%5Bsession_id%5D=5b3a1ebb-dac1-4217-97cf-b755b82209a0&secure%5Btoken%5D=d46323e4f945ca2e5d58bb0d5f18431ee2cf1240348070ceebb46d720da13927&format=llm_user) ## Engageware Integrations - [eNgage](https://www.g2.com/products/cendyn-engage/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Vymo Engage IQ](https://www.g2.com/products/vymo-engage-iq/reviews) ## Engageware Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customer Support** - SMS Updates - VIP Settings - Multilanguage Support **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Reporting and Analytics** - Customer Information - Predictive Analytics - Clerk Performance Reports - Location-based Peformance Reports **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Hardware** - Proprietary Hardware - Hardware Agnostic - Digital Signage **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Generative AI ** - AI Text-to-Speech - AI Text-to-Video - AI Text-to-3D **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Business Scheduling** - Autonomous Task Execution - Multi-step Planning **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Features** - Standalone Booking - Integrated App - SMS - Email - Voice - Confirmation and Cancellation ## Top Engageware Alternatives - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - 4.6/5.0 (401 reviews) - [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) - 4.7/5.0 (1,895 reviews) - [Doodle](https://www.g2.com/products/doodle/reviews) - 4.4/5.0 (2,031 reviews)