The best thing about tawkto is that is has an interactive interface, it has not features like automated responses with Knowledge base setup and some AI too. Although the ring of tawkto is quite loud but I believe it is set that way to alert the person of an incoming chat. Review collected by and hosted on G2.com.

I have been facing issues with tawkto around cache. It has been not loading properly for a while and it tends to get slow in a while. Not sure it is on my end or it is with everyone. Also the UI needs to be updated to look and feel a little modern now. there has not been any UI change in a long time. Review collected by and hosted on G2.com.

We’ve been using tawk.to to handle customer queries. The setup was quick, and being able to monitor visitors and respond in real time has improved both our support and our pre-sales engagement. Review collected by and hosted on G2.com.

It would be helpful to see the exact entry page or link a visitor used to land on the website. Also, the AI agent could be more powerful if it could learn from external documentation or knowledge bases. Review collected by and hosted on G2.com.

What I like most about Tawk.to is how easy it is to use and how quickly it can be set up. As a user, I didn’t need much training before I could start handling chats confidently. The interface is straightforward, and managing multiple customer conversations at the same time feels smooth and well organized. I also appreciate that it’s a free tool while still offering solid features such as chat history, visitor monitoring, and basic reporting. Overall, it’s especially useful for real-time customer engagement and for resolving issues quickly as they come up. Review collected by and hosted on G2.com.

While Tawk.to works well for basic live chat needs, it does come with a few limitations. The customization options feel somewhat limited compared to more advanced or paid tools, so it can be harder to tailor the chat experience exactly the way you want. The reporting and analytics are also fairly basic, which may be restrictive if you’re looking for deeper insights into chat performance and trends. Occasionally, I’ve noticed notification delays during periods of high traffic, though it isn’t a frequent issue overall. Review collected by and hosted on G2.com.

Easy to separate contact from various source and easy to archive conversations to our CRM Review collected by and hosted on G2.com.

Not able to set up auto-deletion of chats after a set amount of time so have to do it as a manual monthly job Review collected by and hosted on G2.com.

tawk.to is completely free, easy to use for beginner also and the features like real time monitoring, customization options, multiple agents options, in the Add-ons have special feature AI Assistant, hire live Agents, Virtual Assistant service and more. Review collected by and hosted on G2.com.

Page views option, I think the give wrong information because I use Google analytics and in the Google analytics Page views report are to much different. Review collected by and hosted on G2.com.

I like that tawk.to is very easy to use and doesn't feel complicated. The real-time chat feature is really helpful for talking with website visitors, and it has a clean dashboard which makes managing chats easier. The real-time chat helps us connect with website visitors instantly, making support much faster. The dashboard also keeps all chats in one place, so it's easier for teams to manage conversations. The initial setup was quite easy and didn't take much time. We just added the chat widget code to the website, and it started working. Review collected by and hosted on G2.com.

Overall it works well but sometimes the dashboard feels a little cluttered when many chats are active, and some settings are not very easy to find in the menu. One thing that could be improved is the mobile app because sometimes it feels a bit slow. Also, notifications could be more consistent at times. Review collected by and hosted on G2.com.

Great UI – looks good and works well, excellent service, great add ons like support agents Review collected by and hosted on G2.com.

Nothing I can think of, genuinely happy with it though I wasn't the one to set it up Review collected by and hosted on G2.com.

Simple and easy to integrate and setup - easy to explain and share with colleagues Review collected by and hosted on G2.com.

Nothing - it does exactly what it needs to out of the box. Review collected by and hosted on G2.com.

It does what it does, it is very simple to set up and simple to use. Review collected by and hosted on G2.com.

Features are very limited for the kind of tool it is. Review collected by and hosted on G2.com.

It’s free, and during our initial website launch it helped us a lot by saving time and money. Review collected by and hosted on G2.com.

The UI design feels very basic right now and could use improvement, especially in terms of overall polish and usability. Review collected by and hosted on G2.com.