--- title: tawk.to Reviews meta_title: 'tawk.to Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 202 reviews by the users' company size, role or industry to find out how tawk.to works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 202 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # tawk.to Reviews **Vendor:** tawk.to **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 202 ## About tawk.to tawk.to’s messaging and customer management software makes it easy for over six million people to communicate and transact with billions of customers. The most widely used chat application on the planet, tawk.to is ranked #1 with a 98% customer satisfaction score. Monitor and chat with customers in real time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are available for popular CMS and eCommerce platforms such as WordPress, Wix, Squarespace and BigCommerce. tawk.to is easy to use across all devices and provides 24/7 live support. ## tawk.to Pros & Cons **What users like:** - Users appreciate the **ease of use** of tawk.to, finding it simple to set up and manage confidently. (6 reviews) - Users find the **easy setup** of tawk.to straightforward, making integration and sharing with colleagues a breeze. (3 reviews) - Users love the **affordability** of tawk.to, finding it easy to use and valuable for their budget. (2 reviews) - Users appreciate the **ease of use and quick setup** of Tawk.to, making managing customer chats efficient. (2 reviews) - Users value the **simple integration and setup** of tawk.to, making it easy to use and share with others. (2 reviews) - Users appreciate the **easy communication** features of Tawk.to, enhancing real-time interactions and collaboration with team members. (1 reviews) - Users value the **easy integrations** of tawk.to, which facilitate setup and collaboration across various platforms. (1 reviews) - Users find Tawk.to **helpful and easy to use** , enhancing client interaction and improving response times. (1 reviews) - Integrations (1 reviews) - Interface Ease (1 reviews) **What users dislike:** - Users experience **missed chat communications** and limited customization options, affecting their overall satisfaction with Tawk.to. (2 reviews) - Users note some **limitations in customization and reporting** that may hinder the overall live chat experience with Tawk.to. (2 reviews) - Users find Tawk.to offers **limited features** , making customization and advanced analytics less effective for their needs. (2 reviews) - Users note that Tawk.to can be **expensive** for advanced features, hindering full branding and customization options. (1 reviews) - Users find the **inadequate reporting** in Tawk.to limits their ability to analyze chat performance effectively. (1 reviews) - Users find **limited customization** options in Tawk.to, restricting their ability to tailor the chat experience effectively. (1 reviews) - Not Intuitive (1 reviews) - Users report **quality issues** with tawk.to, citing poor design and buggy code that hinder usability. (1 reviews) - Time-Consuming (1 reviews) - Time Consumption (1 reviews) ## tawk.to Reviews ### 1. My Experience With Tawk.to **Rating:** 5.0/5.0 stars **Reviewed by:** Nabin Kumar M. | I, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about tawk.to?** The best part of this tool is it has completely free plan to all users. It is easy to use and setup takes minimum time. You can install on your website easily and it will go live immediately. You can customise the widget button as per your requirement. It allows to add unlimited agents under single account which is a best feature I found. Apart from that it has intuitive dashboard where you can track your website visitors and engage them with triggers. You can manage agents name, email address, images, designation from admin page. This is the best live chat tool I have ever used. It gives all the premium features without any cost. Canned responses, knowledgebase, multiple languages and many more features which make it unique. You can transcript the conversation to admin email address and customer email address. If you want to add live agents who will take care of your customers then they have best plans for that at very low cost. Another best part is they are upgrading their services day by day with new features for their users. This tool is compatible both in web and mobile devices. Agents can login their account from mobile app and chat with customers directly without any hassle. One more thing I like is their customer support. They have live chat agent who will resolve to your queries and they are much responsive. **What do you dislike about tawk.to?** There's nothing to dislike here as per my experience. I have found this tool very helpful for every businesses to get customer insights, live chat, etc. Plugin is easy to install and I have never faced any downtime with this tool. **Recommendations to others considering tawk.to:** This tool has lots of features which is not possible to describe in a short note. This tool provides all features for free. If you need any add-ons then you can get at low cost. I would recommend as this is the best I have ever experienced. **What problems is tawk.to solving and how is that benefiting you?** When our website required a live chat tool, I have tried most of the tools but I found this tool more useful. Because you can add unlimited agents without any cost and it is completely free. It helped us to track our website users and engage with them to acquire customers. It also allows to transfer files over chat, screen sharing, video and voice call features which made our support team more powerful and actionable. ### 2. Simple yet intuitive to use and install **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit P. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about tawk.to?** The best thing about the product is the plug and play model which allows even novice users to install this live chat software on their website with minimal efforts. The support provided by the team is very good and always ready to help. The analytics provided on the dashboard are very useful and helpful as it helps analyze the activity on the website **What do you dislike about tawk.to?** When there are more than 5/10 agents on the same website servicing customers, Tawk.to is less helpful as it starts to create problems with the tracking of agents and visitors on the website. The analytics also create some problems with tracking the metrics **What problems is tawk.to solving and how is that benefiting you?** The biggest problem being solved is tracking customers and lead management, we are able to generate sufficient leads through the website and tracking customers also becomes very helpful as it provides email id's when the agents are not online. We have increased the leads tracking and conversion by almost 14% over the last year ### 3. tawk.to helps to make my business betterment by getting new leads **Rating:** 5.0/5.0 stars **Reviewed by:** Praveen K. | Business development executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about tawk.to?** It helps to communicate easily with the new leads **What do you dislike about tawk.to?** Since its so helpful i don't have any dislike **What problems is tawk.to solving and how is that benefiting you?** It helps in the growth in my business and make my networking connections better ### 4. A Complete Help-desk Support Software, Which lets you get started in no time. **Rating:** 4.5/5.0 stars **Reviewed by:** Nibinesh S. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about tawk.to?** The Pricing is honest and straightforward. What's even better, There is a Free Plan with unrestricted access to almost all the features except Whitelabel. Yeah, You heard it right! Almost all the features are available for free. On top of that, you can purchase add-ons as needed. **What do you dislike about tawk.to?** The UI is not up to par with other offerings in the market. It often feels like a lot of features are organized here and there, that doesn't make sense. That's not necessarily a bad thing for them at all. There's room for organizing various features to make it easier for end-users with no experience using these helpdesk solutions. **What problems is tawk.to solving and how is that benefiting you?** We are using tawk as a self-service help widget, Which got embedded on various portals (Teachers Portal, Students Portal) for them to search for the issues and get resolutions from the knowledgebase articles without the need of waiting for a support assistant to join. Tawk helped us to save much in answering the repeated queries in the form of support articles with different portals. Where Other offerings would've charged for every other widget seperately. ### 5. Easy to use and for the basics it's free! **Rating:** 4.5/5.0 stars **Reviewed by:** Claudia P. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about tawk.to?** I like the fact that it's free. You don't need to pay a subscription to use it. You can add multiple properties and manage chats from different websites. When you start using it with frequency, it works perfectly fine. And it has a knowledge base section where you can create FAQs or add information relevant to the company **What do you dislike about tawk.to?** I cannot think of something that I dislike from this app. Maybe the different tabs on the left are confusing at the beginning and it has some sections with settings that are also confusing **What problems is tawk.to solving and how is that benefiting you?** We can receive multiple chats from our client's websites in one place. The chats can be managed either from the app or from your email. Internal notes can also be sent to other coworkers. ### 6. One of the best chat tools... **Rating:** 5.0/5.0 stars **Reviewed by:** Ramakrishnan V. | Recruitment Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about tawk.to?** The best part is that it's absolutely free, and it's a fantastic experience for a free conversation - you won't find a better option. You'll have to look elsewhere if you want to have or develop more complex discussion processes, or if you need any automation. **What do you dislike about tawk.to?** I enjoy how clean and smooth the chat is, but there are little to no possibilities for automation or triggering a pre-determined sequence of messages based on the visitor's response. **Recommendations to others considering tawk.to:** Definitely give it a try - kind of offers more than paid solutions, which is a rip-off. Tawk.to gives you the best of the best for a free solution. **What problems is tawk.to solving and how is that benefiting you?** Helping to easily offer 24x7 live support to all customers and visitors/leads on my website and effectively serve them well. ### 7. Best Free Live Chat tool, using it for last 3 years **Rating:** 4.5/5.0 stars **Reviewed by:** Prajakta P. | Assistant Manager Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2022 **What do you like best about tawk.to?** 1) It's a free tool 2) With few lined of code you can integrate it easily in your website 3) You can customize chat icon as per your branding and colors 4) It allows setting you trigger and welcome messages **What do you dislike about tawk.to?** It will be great if we can remove branding from the tool **What problems is tawk.to solving and how is that benefiting you?** When you don't have the budget for paid live chat tool, tawk.to it the best option for you. It is easy to integrate and easy to use for anyone.; ### 8. Using Tawk.to since 2 years in my current organisation **Rating:** 4.0/5.0 stars **Reviewed by:** Ravi K. | Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about tawk.to?** 1) It is a free source chat tool that young startups could use. 2) Easy integration with your application, where you do not have to contact their support 3) Easy guide provided for the integration 4) Easy to customize as per your requirement (Includes color matching as per your application, out messages, setting work timings) **What do you dislike about tawk.to?** 1) Reports section is minimal and does not provide all you need to monitor. 2) Customizing the report is difficult as it has predefined reports; however, for analysis as a manager, we would like to deep dive into reports, and it is not possible. **Recommendations to others considering tawk.to:** If you are a start-up and looking for a good chat tool to integrate it with your application, I would suggest tawk.to. Later you can buy agents from tawk.to company who will assist your customers in future at an affordable cost and lessen the hiring process. **What problems is tawk.to solving and how is that benefiting you?** 1) After tawk.to integration to our tool we are able to do live chats with the customers and solve their issues. 2) After the chat, if the issue is not unresolved, we have an option to convert the chat to ticket and follow up with different departments within tawk.to and get back to customers. ### 9. Great tool to get the queries of audience visiting the website **Rating:** 5.0/5.0 stars **Reviewed by:** Divesh K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2022 **What do you like best about tawk.to?** 1. Easy to use and integrate with the website. 2. Queries of visitors are received in a well-organized manner. 3. Easy way to get engage with the customer for their queries, and messages. 4. It provides virtual assistance and even option to hire agents. **What do you dislike about tawk.to?** 1. Some more functionality can be provided like customer raising their complaint via the calling feature. **Recommendations to others considering tawk.to:** One can use tawk.to to get in touch with the customers visiting their website. **What problems is tawk.to solving and how is that benefiting you?** It's an awesome tool to get the feedback, and queries of the customers visiting the website. We use this to get in touch with the customer or visitors visiting our website. ### 10. Tawk to **Rating:** 4.5/5.0 stars **Reviewed by:** Tolga G. | Software Support, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about tawk.to?** It had knowledgebase where we can post FAQ and some extra informations. But it needs to be improved. It is totally free. **What do you dislike about tawk.to?** You are not able to add shortcuts to go to a title. You cant save the IP of visitor or ticket sender. **What problems is tawk.to solving and how is that benefiting you?** Keep in touch with players. And easy to reach us. ### 11. Instant chat tool of websites **Rating:** 4.5/5.0 stars **Reviewed by:** Suvankar S. | Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about tawk.to?** We can use it for free on our websites. Also, tawk.to provide us with an easy dashboard that's we can easily utilize. It's a secure platform. It's easy for the admin to add users. Also, it shows the customer text when writing which is the advantage for us to the fast conversation. **What do you dislike about tawk.to?** There is nothing found to dislike about tawk.to. It's a reliable, secure, user-friendly platfrom. We can use it easily. We can embed it on our website easily. Even it allows to connecting offline users by provided their mail ID, get notify to customer online status if we are offline. **Recommendations to others considering tawk.to:** I have recommended it to those who find reliable software for website-provided instant chat support. It saves the budget. It's available for free please try it if you were not satisfied then go. It's amazing! **What problems is tawk.to solving and how is that benefiting you?** I have solved multiple problems by using it. I have implemented it in our organization and it helps us a lot. It helps to achieve the number of customer targets. We are able to know customer problems and solve the problems instantly. It has the options customers can send an attached file which things helps us to know to points of the problems. ### 12. Nice Live chat software with good notification **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin S. | IT & Digital Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about tawk.to?** Notification is the best in tawk and tracking is also great as we can see the customer location **What do you dislike about tawk.to?** There is no chatbot feature available in tawk **Recommendations to others considering tawk.to:** Chat Bot and social media integrations. **What problems is tawk.to solving and how is that benefiting you?** Customer support at the correct time. ### 13. Easy to use free chat support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Souprit S. | Web Design Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about tawk.to?** tawk.to is an easy tool we can easily embed it to our website. tawk.to is a complete feature-able tool, all features come totally free. It's provided end-to-end secure live chat support for us. Users can easily connect with us to their problems in live chat. Also, the admin can solve their problems easily from a user-friendly dashboard. **What do you dislike about tawk.to?** Nothing I found to dislike about this software. tawk.to is available free in the market. It saves you lots of working effort to provide cool features like customer chat visible when they are typing. It's amazing for engaging customers to provide instant support. **Recommendations to others considering tawk.to:** I recommended it to all website users especially service providers for it definitely helps to increase customers. Customers want to buy products by asking some questions. For those who are looking for chat support software I recommend it consider. **What problems is tawk.to solving and how is that benefiting you?** We can solve our customer problems by instant live chat by using twak.to. It helps to increase sales even we can create an email list for future marketing. We can save our time and effort by creating FAQ questions. It helps to provide the best support by taking the name, email address, and details when we go offline by sending messages to the admin panel. Also, If we are unable to solve problems at a time easily convert the conversation into a ticket it's one more way to provide the best support. ### 14. Best in the market for website chat support. **Rating:** 5.0/5.0 stars **Reviewed by:** NANDAKISHOR R. | Head Of Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about tawk.to?** The best in the Tawk To is their software speed and user-friendly interface. It's effortless to use on our website, and the chat notifications are speedy. We can use this on our mobile also. If someone uses Tawk to on the website, we will get the notification within seconds in our account. **What do you dislike about tawk.to?** There is nothing that I dislike in Tawk to, but the one small issue that I faced is: if someone starts the chats on the website, the auto-reply will lag for 2 seconds. But this is not a big issue. I am happy using the software. **Recommendations to others considering tawk.to:** The one thing that I recommend to Tawk to is to increase the speed of the auto-reply to the customers if they are live on the website. This is is not an issue. This is a slight recommendation from my side. **What problems is tawk.to solving and how is that benefiting you?** By using tawk.to I can connect with the live users on the website. I can communicate with them, and I could help them with what they are searching for on my website. I could help them easily, and they became my happy customers. This helps me a lot in getting leads about my customers. This is a significant benefit that I realized with Tawk to. ### 15. tawk.to is one of the best and also top leading live chat provider **Rating:** 4.5/5.0 stars **Reviewed by:** Haradhan D. | WEB Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2021 **What do you like best about tawk.to?** tawk.to provide us multiple advanced features like an end-to-end encrypted secure live chat support each and every feature comes for free. Website users easily can solve their queries with live chat. And also admin can make frequently asked the question and answer knowledge base page with tawk.to this features actually save lots of working efforts and this is the most effective way to provide support to end-users. The user easily explains their problem with the live chat agent also send us attachments which thing was too much helpful for faster resolution. **What do you dislike about tawk.to?** tawk.to is actually free but it's one of my favorite support tools. Just because it's really well in real-time and we can observe consumer behavior and also send them custom notifications on behaving their sence which thing actually helps us to convert visitor into a buyer. And a lot's more powerful features are already available on it that the main reason I cannot dislike anything about tawk. to. **Recommendations to others considering tawk.to:** I think tawk.to is the best live chat system for website support. We can easily use it and also provide quality support to our users. If anybody finding for like this system obviously I recommended them tawk.to it's easy to use and also a next-level tool. **What problems is tawk.to solving and how is that benefiting you?** Multiple problems I actually solving with tawk.to the customer support is one of them. We can provide the most accurate support on our site without any extra coding knowledge we can easily add a chatbot or you can say live chat system which thing is actually too much helpful for our users. If we are unable to solve any problem at a time easily convert the conversation into a ticket it's one more way to provide the best support. We can set preset massage for our users which thing actually provided next-level experience and also satisfaction. ### 16. Excellent budget-friendly on-site chat plugin **Rating:** 4.0/5.0 stars **Reviewed by:** Scott W. | Director of Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2021 **What do you like best about tawk.to?** Tawk.to was easy to implement into our client's WordPress website. We were able to test it out in the cloud, then finally go live on our site after the client approved the functions. It was also pretty easy to onboard the staff handling the incoming chats; Tawkto's simple interface made it easy for them to see the new conversations, and we were able to create a quick action that pushed the notification of a new chat to certain key players. **What do you dislike about tawk.to?** There are some slight hiccups with "ending" a conversation, as it isn't intuitive in the UI. Our CS reps tend to "Ban" an incoming chat person rather than closing the chat. The bright red "ban" button is more noticeable than the "close" button, so CS reps initially click that before ending the conversation. Also, we had some slight issues with getting the page positioning correct, as it tended to take up a little too much space, but some custom CSS in the applet and on-site helped the two jive together better. **What problems is tawk.to solving and how is that benefiting you?** The product being sold is complicated, and many of the target customers need help from a sales staffer to complete the order. The chat allows site visitors to ask questions about the product. If through the course of the chat, it becomes apparent the user can't complete an order or quote request through the website, our CS staffers can push the customer to a Sales staffer to complete the order. ### 17. Free to Use Chatbot Tool : Easy to setup , works with no lag. **Rating:** 5.0/5.0 stars **Reviewed by:** uttam . | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about tawk.to?** The best part is it is absolutely free to use, has multiple dashboard and agent support with easy to setup and Integrate options for one website. Supports all major ecom panel. **What do you dislike about tawk.to?** Whatsapp Integration could be a major plus which if added can really do well. Also adding different other channels like Facebook and Instagram could also relieve a lot of effort for an agent **Recommendations to others considering tawk.to:** Should definitely consider this over many available paid or trial bots. This is one of the best to use **What problems is tawk.to solving and how is that benefiting you?** Website chatbot - to communicate with a customer at ease and Instantly ### 18. Good customizable 3rd party chat **Rating:** 4.5/5.0 stars **Reviewed by:** Kayess K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2021 **What do you like best about tawk.to?** There is no other product in the market in the support management provider niche that provides so many features free of cost. You can do almost anything in the free version except removing Tawk branding. You can add multiple agents, You can change chat theme You can set triggers etc **What do you dislike about tawk.to?** Once you buy it if you send an image then it opens a link to Tawk domain that lets people know that we are using Tawk but instead when we bought Tawk plan they promise to remove branding. It should also include Dialog flow **What problems is tawk.to solving and how is that benefiting you?** Tawk has helped me to attach live chat in my website within minutes. Almost anyone without any technical knowledge can do it. It has saved the cost and time of the development of real-time chatting for my website. ### 19. Can't believe this software is free! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about tawk.to?** This software has so many features that I can't believe it's free. It's simple to set up, you can change a lot of settings to match your preferences and needs and it's available on both an app for your phone and on your computer - so you can respond to messages on the go. The chat button that goes on your website is customizable and you can choose what hours/days of the week it's available. It's definitely improved our website being able to offer live chat on it with this software. **What do you dislike about tawk.to?** Being free, I'm very content with all they offer. If I had to point out something it would be the overall UX that's not so intuitive. It takes a little bit to find what you need and get used to it. **Recommendations to others considering tawk.to:** If you're looking to have a live chat on your website, give this a try! You're going to be surprised by how easy to set this up and reply to your customers messages. **What problems is tawk.to solving and how is that benefiting you?** It's great to offer a live chat on my company's website with it. We sell online programs and people often wouldn't finalize their checkout as they had questions or concerns. Having the live chat increased our sales, as customers can reach out via chat and our team can reply right away solving any questions. ### 20. Good and user-friendly free software **Rating:** 2.5/5.0 stars **Reviewed by:** Rubal R. | Senior Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about tawk.to?** This Chat software is free, and if you are new to e-commerce and can't afford to spend zillions on softwares, Then this is your go-to option. It serves the purpose and connects your customer to you. **What do you dislike about tawk.to?** There are many things I didn't like about this software. You can't monitor who is on your website in real-time. There are packages for everything. Automation is very limited or less. The customers who come on this chat don't get added to your Shopify or other lists. **Recommendations to others considering tawk.to:** if you are just looking for a simple free chat client, then use this as its free and has good userfriendly dashboard **What problems is tawk.to solving and how is that benefiting you?** We were just using this in the beginning when we were short of funds to buy professional paid alternatives with many other features. The best benefit is that it's free and serves the purpose of connecting your customer to you. ### 21. Live chat with your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Jean Carlos M. | computer technician, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about tawk.to?** It works as a platform that offers an excellent chat system for your website, it has excellent functions to customize this platform in your own way, or to fully adapt it to your work system, to implement and use it is completely free, tawk .to provides you with the ability to track the actions of customers on your website, it really is excellent to increase sales and clarifying doubts to your customers is much easier through this platform. **What do you dislike about tawk.to?** I have been implementing it for a long time and I have not really found something that I can dislike about this platform, it is really fascinating that it has a completely free plan, and that it is very easy to use and implement software. **Recommendations to others considering tawk.to:** I recommend them for all those companies that want to interact with their customers online, tawk.to allows you to create a completely unique experience. **What problems is tawk.to solving and how is that benefiting you?** I have been able to use this platform to better communicate with my clients, it seems to me a very easy to use tool, it has real-time messaging and it is incredible that it has a completely free version, it seems to me to be truly incredible software and so far one of the best software on the market. It is fascinating to be able to use this tool to manage my websites easily and easily. ### 22. Best for Webchat **Rating:** 5.0/5.0 stars **Reviewed by:** Sri C. | Senior Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2022 **What do you like best about tawk.to?** The platform is very simple and suffices the need. Helps in chatting with the website visitors and also in tracking the visitor analytics **What do you dislike about tawk.to?** It doesn't allow to have customized popups on different pages **What problems is tawk.to solving and how is that benefiting you?** Generating leads through chat and also solving the product-related inquiries ### 23. My go-to live chat platform **Rating:** 5.0/5.0 stars **Reviewed by:** Reza B. | Product Manager, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about tawk.to?** It's pretty easy to use, it has a straight dashboard and provides you with all features and tools you need for your website live chat management. **What do you dislike about tawk.to?** I didn't find anything to dislike about the platform. Maybe I didn't dig enough however it perfectly covers what I need from a live chat management platform. **What problems is tawk.to solving and how is that benefiting you?** Generating leads. Engaging with website visitors, answering their concerns and help them with understand their required products/services. ### 24. Tawk.to : Live Chat Software For Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Rajkishore M. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2021 **What do you like best about tawk.to?** This is the best live chat software for your business. Whether you have small or medium business it is helpful. Best part of this software is it is completely free. You can integrate this software with another software or website and woo-commerce store also. Easy user interface, user friendly and easy to integrate. You can add your teams with designations to a single account. Whenever you will be online it will show that to customers who are visiting to your website or looking for any answers to their queries. If you are offline then it will ask name, email address and queries and after submit it will send these details to admin email address. Admin can reply to customers from email address too. During live chat for every new chat you will get notification for which you will never miss any chat. In live chat you can see what customer is typing so that you can prepare yourself to reply according to the concern to save time. You will get weekly roundup where you can see visitors count, chat progress, any missing chats and many more. You can hire agent from tawk to ,for live chat at minimum cost. I think I have covered all the parts. If you have any question kinldy comment below. **What do you dislike about tawk.to?** Nothing to dislike the software. I really love this for it's features at free of cost. **Recommendations to others considering tawk.to:** I recommend this software to every businesses who want live chat facility for their customers. It is free of cost. If you need agent to attend your customers then you can hire from tawk.to at minimal price. **What problems is tawk.to solving and how is that benefiting you?** We have integrated this software with our website. It helped us to reply to visitors concerns which also increased our sale. With its FAQ features, we have added answers to frequently asked questions which saved our time. We were able to capture visitors details for email marketing. ### 25. easy to use live chat on wordpress **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about tawk.to?** I like their mobile app for replying to live chat easy to use Their WordPress plugin is easy to integrate it looks good on my website I have not found critical bugs till now **What do you dislike about tawk.to?** i have no issue with the plugin but am curious to have more customization **Recommendations to others considering tawk.to:** consider paying for their monthly service if you want to remove the branding **What problems is tawk.to solving and how is that benefiting you?** adding live chat to my wordpress sites for me & my clients ### 26. Chat, as easy as it can be **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about tawk.to?** Tawk is one of the most intuitive software I've been introduced to in a while. Without prior experience with chat software, from the get-go, Tawk has won me. Setting up your account is nothing more than a few clicks, and, the most amazing part of it is being able to create as many personas as you want, and make them as different as you want them to be. You can be as private as you want, and still genuinely help users. While this might be the standard in the industry, having the ability to chat with up to four people at any given time and see what they are typing before sending the email, makes a world of difference in replying promptly and accurately. In the same vein, having information like location and email permits you to tailor the experience based to the users' needs. Tawk makes it easy for you to send the transcript to the customer when they request it. One of my utmost favorite features is being able to have your colleagues whisper (write replies that are not seen by the customer) to you on the same chat, join the chat as themselves or impersonate you. This has come in handy more than once. **What do you dislike about tawk.to?** While this might be related to my settings, there were a few times when I didn't receive notifications about a new chat, until after the customer has left it. This required a multi-step approach - emailing the customer to have the conversation. **What problems is tawk.to solving and how is that benefiting you?** Tawk is a way for us to support customers who want to purchase our hardware product. It is a very comfortable way to help with quick questions and clarifications, as well as a tool that helps us improve the information available on the website. Our sales have seen an increase since chat is an available feature on our store. ### 27. 10/10 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2022 **What do you like best about tawk.to?** The pricing! I like how Tawk.to is free. There's nothing like it I've found. **What do you dislike about tawk.to?** I really don't dislike anything, I've never had a bad experience with Tawk.to. **What problems is tawk.to solving and how is that benefiting you?** Tawk.to solved our customer support problem. ### 28. Useful Chat bot for business **Rating:** 4.5/5.0 stars **Reviewed by:** Ram S. | Head of Information Technology, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about tawk.to?** The best thing about this product is it provides a mobile app, where agents can respond from their mobile. Easy to integrate and easy to administrate. **What do you dislike about tawk.to?** A little bit slower to load. It takes a bit of time to load the bot after a page load. **What problems is tawk.to solving and how is that benefiting you?** I explored this tool and integrated it with the website to engage the visitors and resolve their queries. ### 29. The Most Reliable Live Chat Assistant Application. **Rating:** 5.0/5.0 stars **Reviewed by:** Ankit S. | Growth Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2020 **What do you like best about tawk.to?** In my opinion, Tawk is one of the most efficient chat software. Tawk is a live chat application which helped us to solve consumer grievances, interact with them and also helped in marketing activities. We closed our sales funnel through this application, and moreover it a user-friendly software. **What do you dislike about tawk.to?** To be very honest Tawk made our lives easier, I cannot think about any dislikes at this very moment, but personally, I think The tags and the backup chats sections could be organized in a more decent manner. **Recommendations to others considering tawk.to:** Tawk personally helps me in fetching fruitful prospects. Tawk is a live chat support software which interacts with users and through which you can solve consumer difficulties. In a nutshell, Tawk is one of the best live chat software and yes it is HIGHLY RECOMMENDED **What problems is tawk.to solving and how is that benefiting you?** Tawk was the bridge between the organisation and customers, This application helped in solving consumer problems in a holistic approach. Through Tawk we could interact with our users, got feedbacks about our product, and yes with the help of the geolocation feature we could track our users around the globe. ### 30. Usefull and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Serdar Y. | Call center manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2021 **What do you like best about tawk.to?** The most important one Tawk.to is free and easy. Our population is going up after used tawk.to. We are happy with them **What do you dislike about tawk.to?** You can not find any responsible clerck when you need urgent assist. There is no any call center. You have to send mail and wait wait. **What problems is tawk.to solving and how is that benefiting you?** All kinf off guest problem we solving with tawk.to Because we are call center and guest need to contact with us as 24 hours ### 31. Fantastic Chatbot With Loads of Features **Rating:** 5.0/5.0 stars **Reviewed by:** Peter G. | Technology Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2021 **What do you like best about tawk.to?** With Tawk.to, you don't need to worry about contacting leads and communicating with customers. You can simply add a chatbot to your website and automate your sales and marketing. Tawk.to will help your website visitors find the information they need and answer questions they may have. It also allows you to get in touch with leads, track conversions and identify trends and buying habits of your customers. **What do you dislike about tawk.to?** I wish it was easier to set up because there is a slight learning curve. **What problems is tawk.to solving and how is that benefiting you?** Getting in touch with our customers and prospects so that we can answer their questions. ### 32. One compact snappy tool to rule all other customer contact software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2022 **What do you like best about tawk.to?** The option to pop up customized messages for site visitors based on the page they are currently browsing **What do you dislike about tawk.to?** The analytics is not very comprehensive, especially in the free plan. **What problems is tawk.to solving and how is that benefiting you?** Most of our web properties have tawk integration and it helps to hook the customer at the critical moment when they are visiting our blog/page especially for the first time. ### 33. Simple, Powerful, and Free **Rating:** 4.0/5.0 stars **Reviewed by:** Allen E. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2020 **What do you like best about tawk.to?** Tawk.to allows me to communicate with potential clients, answer questions and move the conversation along to help make a buying decision. They have a lot of features to customize the look and functionality as well. **What do you dislike about tawk.to?** it does take some time to set up and you need to test the autoresponse and welcome messages o see what gets the best response rate. i also don't like how UI cant cuistomie the conversation base don the page they are visiting to make it more personal/specific to their journey on the site. **Recommendations to others considering tawk.to:** its is free so try it and see how well it works for you before investing in it. spend the time to get to know wit and implement it and personalize it. craft welcome and welcome back messages and give it time to work. i would recommend 3-6 mo to assess how it is going for you. **What problems is tawk.to solving and how is that benefiting you?** adding an extra touchpoint and removing barriers to initiate a conversation with a potential lead. i had people coming to the site and bouncing because they couldn't find what they were looking for. just yesterday I missed a call to the office, the user went to the website, initiate s chat, and we discussed her issue, moved the conversation to phone and booked the client in who became a paying client. so I would say try it. you really have nothing to lose if you are currently not using anything. ### 34. Tawk is an affordable full featured support chat system! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about tawk.to?** I like that Tawk is simple, easy to use, and most of all, it is highly affordable. **What do you dislike about tawk.to?** Sometimes the backend interface can seem a bit confusing at first, but it's just like learning any other new system. **What problems is tawk.to solving and how is that benefiting you?** Using Tawk for customer support has been amazing. There are quite a few potential use cases, but the best overall is definitely organizing your support team. ### 35. Simply Impressive and Cost Effective **Rating:** 5.0/5.0 stars **Reviewed by:** Judy B. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about tawk.to?** Tawk to has the option to hire an agent to chat with your clients in case you or your customer support team is not available. This helps you ensure that your clients are well taken care of even when you are away. The application is also easy to integrate and set up on the website. The application has also helped organizations cut operation costs significantly as chatting with clients is more cost-effective compared to when they call because once an agent can handle several live chats but can only handle one call at a time. **What do you dislike about tawk.to?** Tawk to analytics can be difficult to interpreted if you do not have enough knowledge about the application. Other than that, this is a perfect solution for live chat. **Recommendations to others considering tawk.to:** Tawk to is a great asset to any organization that would require to offer live support via their website. It is also free and you can also hire an agent if you cannot manage to handle the chats. **What problems is tawk.to solving and how is that benefiting you?** We were looking to get a solution that will make us available 24/7 to our clients and Tawk to has helped us achieve this. On days when the team is not available, we hire an agent at quite affordable rates to help us manage our tawk to live chat on our website. ### 36. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | Sales Lead, Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2020 **What do you like best about tawk.to?** It is easy for customers to have a real time conversation with us without being on the phone (although most chats lead to a phone call). I LOVE that we can see what they are typing so we have time to craft a response to shorten their wait time. It also helps us understand an issue they may be having before they even send it. I also see they have redesigned their knowledge base. I was disappointed to see it go, but now I see what they have done to it. I look forward to utilizing the feature again. **What do you dislike about tawk.to?** Tawk.To as recently been timing out for me if I have not been on that tab. It will start to make its alert sound that signifies it has been disconnected. It is annoying to put it simply. **Recommendations to others considering tawk.to:** Tawk.To is free and worth trying out if you are trying to find a live web chat. I have been using Tawk.To for almost two years now and I am very happy with the direction they are going in. **What problems is tawk.to solving and how is that benefiting you?** Our inbound calls are not as excessive with the use of the chat. We are often able to conduct business with a customer without needing to drop everything we are currently doing to answer the phone. On super busy days we are able to multitask and take care of a customer on the phone and different customer on chat. ### 37. Best Live Support Application **Rating:** 5.0/5.0 stars **Reviewed by:** Nazam G. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2021 **What do you like best about tawk.to?** I love Tawk to because I can easily install it on any of my devices. Am able to chat with my clients and offer them support 24/7. My sales increased by 20% since I started using tawk because the application helped me chat with clients directly on my website thus offering them any assistance or advise while shopping. This makes them make quick decisions and most of them place an order almost immediately. **What do you dislike about tawk.to?** Sometimes my application suddenly stops giving sound notifications when a client starts a chat on the website. This makes me miss important chats. **Recommendations to others considering tawk.to:** I would recommend Tawk to as it has served the intended purpose and made us increase our sales and we are also able to offer live support 24hours a day. **What problems is tawk.to solving and how is that benefiting you?** We never had a live support application on our website. Task has really helped us as we can now offer 24/7 support to our clients. Task has helped us increase our sales via the website by 20%. ### 38. Easy integration and different tools to attract customers **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about tawk.to?** This chat tool is fantastic. It has a beautiful and intuitive interface for the client. I like it because you can customize a welcome message to send to the customer as soon as they enter our website. I also like that it works like a contact form if we don't have any online agent. The integration is very simple to carry out. **What do you dislike about tawk.to?** The mobile app for Android suddenly stopped notifying me of messages it received from customers. I had to uninstall and reinstall it again for it to work. **Recommendations to others considering tawk.to:** tawk.to is a tool that will help you manage the load of user queries on your website, as well as help you get information about all the people who enter it. Integrate this tool and thank me later. **What problems is tawk.to solving and how is that benefiting you?** In general, tawk.to is very useful for our company, because it is an e-commerce and customers regularly inquire about information or specifications of our products. In the past, customers contacted us by phone number, which was annoying, as our line was kept busy most of the time. ### 39. Nice customer handling tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2021 **What do you like best about tawk.to?** Usability, very user intuitive and very easy to install **What do you dislike about tawk.to?** Tawk to increase the admin features and can concentrate more on the user location mapping clearly **Recommendations to others considering tawk.to:** Very user friendly tools for startup and growing organisations **What problems is tawk.to solving and how is that benefiting you?** We use it as contact center tool for Customer handling ### 40. Tawk to Your Leads **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about tawk.to?** I like the user interface, and how fairly easy to use. **What do you dislike about tawk.to?** There seems to be so much customization available and that can be daunting. **What problems is tawk.to solving and how is that benefiting you?** Getting to talk to leads on the website to direct them to make contact. ### 41. tawk.to Review **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel Q. | Marketing Consultant / Anthropologist / Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2020 ### 42. Tawk to for customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Yuri P. | Director of Operations and Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2020 **What do you like best about tawk.to?** Tawk To provides several features for free whereas different softwares charge for it. While the user writes to your webpage you can see what the user is going write. So this function helps to earn some time. You can see the countries of the users. The software sends notifications of user activities which is a great feature in terms of monitoring and confirming advertisement ROI. Also, Admins of the live chat can communicate with each other in the background. **What do you dislike about tawk.to?** To be honest I dont have any problem with the software. Thanks to the developers. **What problems is tawk.to solving and how is that benefiting you?** Before our customers had to write us an email to our general address. Sometimes their email dropped to the spam box or we even did not receive them. But live chat is fast and reliable. I can tell it even increased our sales and customer satisfaction. ### 43. An innovative chat software to facilitate communication with customers on your website **Rating:** 4.5/5.0 stars **Reviewed by:** Abel B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2020 **What do you like best about tawk.to?** tawk.to is a chat application with a modern design and very good customization options. What I like the most is that it has an API for different programming languages, as well as a widget for WordPress. One of the features that seem most useful is that you can send messages to people who are browsing your website, even if they have not sent you a message. In addition, it is possible to see what pages users are viewing, and thus send them messages about the product or service they are looking for information about. **What do you dislike about tawk.to?** I think the tawk.to mobile app has a lot to improve, as sometimes message notifications don't arrive on time. **Recommendations to others considering tawk.to:** Having a live chat on your website is a great advantage since you can respond to customers in real time. I recommend tawk.to because it is free and because it has multiple tools for monitoring users. **What problems is tawk.to solving and how is that benefiting you?** tawk.to is a free and stable solution, so I always suggest to my clients to implement it on their websites, even in my organization we use it on a daily basis, since we can handle in real time all the messages of the users who browse our pages. In addition, it is possible to automate certain answers for different customer questions. ### 44. It's free and it's great, I use this every day **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2020 **What do you like best about tawk.to?** It's free. Seriously, not enough can be said about good free services. Aside from it being free integration is seamless, the UI is great and very easily adjustable. The ticket system has been a life saver for resolving customer issues. **What do you dislike about tawk.to?** The fact that you need refresh and remind the software you are there is a little annoying. I would have preferred it to run in the background and just assume I'm available until I physically log out. That is really my only complaint. **Recommendations to others considering tawk.to:** Use Tawk. Don't use anything else. It's awesome **What problems is tawk.to solving and how is that benefiting you?** We needed a chat for our site. We had tried other paid services like zendesk and they had a lot of bugs, like switching customer names mid chat, disconnecting etc. Also, the zendesk chat didn't seem to integrate with our new frontend. We needed a quick solution as the new frontend was buggy and we wanted to ensure that the customers could contact us if there was ever an issue. ### 45. tawk.to It allows me to contact my clients immediately and in real time **Rating:** 3.5/5.0 stars **Reviewed by:** Figar f. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2020 **What do you like best about tawk.to?** It allows me to contact my clients immediately and in real time through its online chat, which has worked wonderfully for me both to solve administrative processes, support or general inquiries, at an excellent performance both in its web and mobile version, the performance is simply phenomenal, tawk.to does not know the word failure because it is simply not in your system, it also allows the configuration of advanced functions for chats, which can be quite useful for the part of support by offering more functions from the same tool that allows a much more efficient approach to the requirement by the user or a better way to follow up on it. **What do you dislike about tawk.to?** None, everything about this tool has seemed extremely useful and quite simple to understand, unlike other similar applications where online chat management is quite complex. **What problems is tawk.to solving and how is that benefiting you?** I have been using it to channel support and customer service inquiries in this way, since it is an excellent window with immediate response and something more personalized and informal than emails (not everyone likes formalism), Not to mention, my clients prefer not to have to wait so long for a response to their requests, so this tool was just perfect for me and my company. ### 46. Excellent chat app for staying in touch with web visitors on the go **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2020 **What do you like best about tawk.to?** I love the fact that I can chat with website visitors using my mobile phone, so basically at any time that is convenient for me to talk with prospective customers. **What do you dislike about tawk.to?** I wish there was a 'scheduled log on' feature, as I have to manually set when I am available to chat on the app. If there was a 'show as online from 9 a.m. to 5 p.m.', that would be most welcome. **What problems is tawk.to solving and how is that benefiting you?** No major problems. The benefits include being able to engage through the mobile app with visitors no matter where I am - no enquiry or visit goes by without giving the visitor an opportunity to engage in real time. ### 47. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim W. | Business & Digital Transformation Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about tawk.to?** Easy to use website user monitoring and chat message service **What do you dislike about tawk.to?** None to report, very happy with the service **What problems is tawk.to solving and how is that benefiting you?** Allowing quick and concise answering of our customer website chat messages and also the ability to see what web pages our customer are looking at ### 48. One of the most prompt online chat support applications **Rating:** 4.5/5.0 stars **Reviewed by:** Purvi M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2020 **What do you like best about tawk.to?** I like the fact that the setup is super quick and took just 1 min to set it up. In addition, the widgets are customisable which help make the process faster. The online support helps our customers pick appropriate products instantly with the help of chat support offered by Tawk. **What do you dislike about tawk.to?** Overall experience with the app has been good so far. The only issue being, the notifications settings are a little unorganised as I don't get prompted whenever a new chat from a customer pops up and a few queries remain unsolved due to this. **Recommendations to others considering tawk.to:** I'd personally say that it's a great option for businesses to consider for offering prompt and improved customer service experience to their customers. **What problems is tawk.to solving and how is that benefiting you?** The main benefit is solving customer queries on the spot and being able to address their concerns which helps increase sales volume and provide a great experience to all our customers. ### 49. Live chat plus visitor tracking! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2020 **What do you like best about tawk.to?** Ability to see location and time of visitors on the website in real time, plus the free service! Easy to set up. **What do you dislike about tawk.to?** We have not encountered any dislikes for Tawk.to **Recommendations to others considering tawk.to:** Quick response is expected by visitors if they submit a query via a live chat, so be sure to respond promptly. (The company offers their own agents to help at an extra cost, and it sounds attractive, but we have not used that service.) **What problems is tawk.to solving and how is that benefiting you?** Allow website visitors to initiate live chat when they have questions. So it serves both sales and customer support needs. It is also possible to open a chat at our end. ### 50. Good for engagement and seeing visitors... but the notifications can be annoying. Team are very good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2020 **What do you like best about tawk.to?** Their support is excellent and engage well. You can see a visitor's IP address so you have an idea where they come from and their history. **What do you dislike about tawk.to?** If you are inactive for a number of minutes (about 10) it will send a ring-ring to check you are online. Which, if you sit at your desk all day just doing other work with it on in the background, can be quite annoying. If they had a desktop app like eg dropbox has a toolbar extension, it would know you are online and could just refresh the update for you. Also if you are offline it displays as "offline" rather than just hiding altogether. But maybe that's me not putting the code in properly. **What problems is tawk.to solving and how is that benefiting you?** Visitor engagement, online chat is a lower barrier to entry than a visitor emailing/phoning. But most people don't reply to a proactive message. ## tawk.to Discussions - [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) - 1 comment - [View tawk.to pricing details and edition comparison](https://www.g2.com/products/tawk-to/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+09%3A36%3A40+-0500&secure%5Bsession_id%5D=4d0617ff-9019-45af-b5d2-ba559a685360&secure%5Btoken%5D=9509e6f1262a86e267c34444bf87257c0969f289f00679f7710a6c557533674f&format=llm_user) ## tawk.to Integrations - [Zapier](https://www.g2.com/products/zapier/reviews) ## tawk.to Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top tawk.to Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,844 reviews)