tawk.to Reviews & Product Details

What I like most about Tawk.to is how easy it is to use and how quickly it can be set up. As a user, I didn’t need much training before I could start handling chats confidently. The interface is straightforward, and managing multiple customer conversations at the same time feels smooth and well organized. I also appreciate that it’s a free tool while still offering solid features such as chat history, visitor monitoring, and basic reporting. Overall, it’s especially useful for real-time customer engagement and for resolving issues quickly as they come up. Review collected by and hosted on G2.com.

While Tawk.to works well for basic live chat needs, it does come with a few limitations. The customization options feel somewhat limited compared to more advanced or paid tools, so it can be harder to tailor the chat experience exactly the way you want. The reporting and analytics are also fairly basic, which may be restrictive if you’re looking for deeper insights into chat performance and trends. Occasionally, I’ve noticed notification delays during periods of high traffic, though it isn’t a frequent issue overall. Review collected by and hosted on G2.com.

tawk.to is completely free, easy to use for beginner also and the features like real time monitoring, customization options, multiple agents options, in the Add-ons have special feature AI Assistant, hire live Agents, Virtual Assistant service and more. Review collected by and hosted on G2.com.

Page views option, I think the give wrong information because I use Google analytics and in the Google analytics Page views report are to much different. Review collected by and hosted on G2.com.

Simple and easy to integrate and setup - easy to explain and share with colleagues Review collected by and hosted on G2.com.

Nothing - it does exactly what it needs to out of the box. Review collected by and hosted on G2.com.

It does what it does, it is very simple to set up and simple to use. Review collected by and hosted on G2.com.

Features are very limited for the kind of tool it is. Review collected by and hosted on G2.com.

It’s free, and during our initial website launch it helped us a lot by saving time and money. Review collected by and hosted on G2.com.

The UI design feels very basic right now and could use improvement, especially in terms of overall polish and usability. Review collected by and hosted on G2.com.

It is super easy to use and setup, along with having many features most of them being free. Review collected by and hosted on G2.com.

I have had minimal issues with Tawk.to, probably the only things I would address is that you need to upload the knowledge base articles one at a time which is time consuming and the fact that the chat widgets stands in front of Wix pages making some links unclickable if they are behind. Review collected by and hosted on G2.com.

I have been using the tawk.to window chat app to communicate with visitors to learn what their needs are for the services that we offer. It is helpful because if the user wants a quote, they can immediately chat with the representative directly instead of navigating through the site to contact someone. Review collected by and hosted on G2.com.

I really can't think of anything that I dislike but software can always be enhanced. Review collected by and hosted on G2.com.

Nothing. Absolute crap. I dont understand why they are providing things at free when they can do a better job in designing it well with paid plans Review collected by and hosted on G2.com.

Nothing. Absolute crap. I dont understand why they are providing things at free when they can do a better job in designing it well with paid plans Review collected by and hosted on G2.com.

I like how easy and responsive the live chats are. I work in IT, and this makes my clients and my life so much easier. Review collected by and hosted on G2.com.

I don't like that the "Getting Started" tips never go away. Review collected by and hosted on G2.com.

What I like best about Tawk.to is its feature-rich platform combined with its free pricing model, making it accessible for businesses of all sizes. The intuitive interface makes it easy to set up and use, even for non-technical users. Features like real-time monitoring, chat customization, and multilingual support enhance customer engagement. The ability to track visitor activity and create tickets for follow-up helps maintain excellent customer service. Additionally, the option to integrate seamlessly with various platforms makes it highly versatile. Review collected by and hosted on G2.com.

One downside of Tawk.to is the limited customization in terms of chat widget design, which may not align with all brand aesthetics. Additionally, the mobile app experience can feel clunky at times, with occasional delays in notifications. Some advanced features like white labeling require a paid upgrade, which might limit options for full branding control. Review collected by and hosted on G2.com.