--- title: Talkdesk Reviews meta\_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2569 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 2569 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews & Product Details Visit Website Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. * * * Product Website Talkdesk Seller [Talkdesk](https://www.g2.com/sellers/talkdesk) Discussions [Talkdesk Community](https://www.g2.com/products/talkdesk/discuss) Languages Supported German, English, French, Italian, Portuguese, Spanish Solution Type All-in-One Show More ## Pricing Pricing provided by Talkdesk. ### Talkdesk Express™ | United States & Canada Small Business Exclusive Free 25 Licenses Free to Start [ View More Pricing Information ](https://www.g2.com/products/talkdesk/pricing) ## Talkdesk Integrations (52) What do users say about integrations? 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Manager Leader Small-Business (50 or fewer emp.) 8/10/2026 "Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights" 5/5 What do you like best about Talkdesk? Talkdesk is a valuable tool because it helps keep calls, customer notes, and interactions organized and easy to track. It also gives better visibility into call volume, missed calls, agent statuses, and overall activity, which helps with follow-up and accountability. The call recordings and reporting are especially helpful for QA, coaching, and identifying trends so we can continue improving team performance and the customer experience. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Overall, I do not have many concerns with Talkdesk. The main challenge is making sure statuses, missed calls, and customer information are updated accurately, especially when call volume is high. Even with that, Talkdesk is still a very useful tool for keeping calls organized, reviewing interactions, and helping the team stay on track. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk helps improve call tracking, visibility, and overall organization for the team. It makes it easier to monitor call volume, missed calls, agent statuses, and customer interactions, which supports accountability and timely follow-up. It is also helpful for QA and coaching since calls can be reviewed to provide feedback, identify trends, and support training. Overall, Talkdesk helps the team stay organized and continue improving the customer experience. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13236400/official_response/edit) We're thrilled to hear that Talkdesk is helping you keep calls organized and providing valuable insights into call volume and agent activity. Our goal is to make it easier for teams to track interactions and improve customer experiences. Thank you for taking the time to leave a review! Current UserValidated ReviewerSource: Organic ![Tyra S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyra S.") TS Tyra S. Customer Support Supervisor Small-Business (50 or fewer emp.) 6/26/2025 "Omnichannel Support, Data Driven AI, Full of Capabilities" 4/5 What do you like best about Talkdesk? I love how many capabilities there are, I started out in Talkdesk as a front end user and there was a bit of an adjustment phase. However, once you start diving in you can see how helpful the tools can be. Having AI help you while on calls is really beneficial to customer support and I feel like it gives the agents more confidence while on calls. I am currently spending my time reviewing and teaching our AI Chat Bot. The options on the back end are endless. As technical as it seems, I picked up everything I needed to know about teaching the bot fairly quick, and no I have never worked with systems or AI. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? I dislike having only 1500 characters to tell the chatbot everything she needs to be, I feel like there are corners I am cutting while trying to teach her. I also find it frustrating that we can't have the bot escalate customers to the agents after hours. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? I think that talkdesk is solving our excess calls with product questions and subscription inquiries. By using Hannah (AI Chatbot) on the website customers are finding the answers they are needing and are being helped. This is benefiting me by reducing the amount of inbound phone calls, which in turn is benefiting our customers by lowering the time they are waiting to be helped. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-11334066/official_response/edit) We're thrilled to hear that you find Talkdesk's capabilities and AI support helpful for customer service. We understand your frustration with the character limit for teaching the chatbot and the inability to escalate customers to agents after hours. Your feedback is valuable to us and we will take it into account for future enhancements. 8/4/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jon G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jon G.") JG Jon G. Technical Support Small-Business (50 or fewer emp.) 8/3/2026 Guest users or non-business users of the software, not included in G2 scores. "Reliable Platform That Boosts Agent Productivity" 4.5/5 What do you like best about Talkdesk? Talkdesk is an invaluable customer service platform that integrates seamlessly with our CRM, making it easy to access customer information and provide a more efficient, personalized support experience. Having customer details readily available significantly improves call handling and overall agent productivity. The Copilot integration has been a game changer. Talk desk allows me to quickly review previous customer calls and track valuable performance metrics, such as my average calls and CSAT scores. These insights have helped me improve my performance and better understand my impact. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Occasionally, we have issues where calls don’t come through, which can affect our metrics. We gauge our service level by answering phone calls within 40 seconds, and when Talkdesk issues occur, there’s a delay in when incoming calls reach us. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talk desk has trimmed several minutes of probing for the customer's details and easily integrates with our CRM to pulls up existing tickets/cases and account. This has made call handling easier and I can focus more on resolving the customer's issues. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13189678/official_response/edit) We're thrilled to hear that Talkdesk has been an invaluable platform for integrating seamlessly with your CRM and improving agent productivity. We appreciate your feedback about the Copilot integration and the valuable insights it provides. Thank you so much for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kenya F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kenya F.") KF Kenya F. Teir 1 Tech Support Mid-Market (51-1000 emp.) 8/3/2026 "Copilot Helps Us Stay on Track, But Texting Gets Interrupted by Incoming Calls" 3/5 What do you like best about Talkdesk? Adding Copilot to Talkdesk has been, by far, the biggest help. There are times when the phone doesn’t connect properly, but Copilot still picks up the conversation, so we can read what the customer is saying and adjust our service accordingly. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? The only thing I dislike about Talkdesk is that when I’m sending a text message and a call comes in, it interrupts what I’m doing in the text. It would be great if there were an additional window or pop-up that appears when a call comes in, so I can see the call without being pulled out of the message. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? What I’ve noticed with Talkdesk is that it’s been solving some of our issues and benefiting me, especially since Copilot was added to help us assist our customers. It doesn’t just help by recording the call in writing; it also provides suggestions on how we can better help the customer with their issues. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13203707/official_response/edit) We're glad to hear that Copilot has been a big help in improving your customer service experience. We appreciate your feedback about the interruption with incoming calls and will share this with our product team for consideration. Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jacqueline T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacqueline T.") JT Jacqueline T. Senior Technician Small-Business (50 or fewer emp.) 7/30/2026 Guest users or non-business users of the software, not included in G2 scores. "Copilot Makes Customer Context Clearer and Boosts Performance" 4/5 What do you like best about Talkdesk? I really enjoy the copilot feature. It really helps me to understand the customer's situation more clearly as I can go back and review the chat transcript. I also feel like it improves my work performance as I can also look through our own research files in the case I forgot to go over a troubleshooting step. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? I am not very keen on the way the conversation tab is set up. I find it very hard to search for messages when I am looking for a certain conversation. It would be very helpful to include some sort of search bar I can use to search up specific key words or customer phone numbers if we've chatted before. It is not very reliable when I get a call from a customer and they mentioned we have chatted before and I am unable to search our conversation. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? I really enjoy the use of the AI feature on the Live Chat part of TalkDesk. It is helping solve any language barriers I encounter with customers as it allows me to converse with the customer in any language. For instance, I had a Portuguese speaking customer come into Live Chat once, and I was able to assist them with the Ai feature as I could send the troubleshooting steps in their language. It has also saved me time from having to transfer the customer to another colleague who could speak their language. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13188022/official_response/edit) We're glad to hear that you are enjoying Copilot and finding it helpful in understanding customer situations and improving your work performance. We appreciate your feedback about the conversation tab and will take it into consideration for future improvements. Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![M S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "M S.") MS M S. Supervisor Small-Business (50 or fewer emp.) 6/25/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "rep review" 5/5 What do you like best about Talkdesk? Talkdesk is helpful because it keeps customer calls, notes, and interactions organized in one place. It gives the team better visibility into call volume, missed calls, agent activity, and statuses, which helps with accountability and follow-up. It is also useful for QA and coaching because calls can be reviewed to provide feedback, identify trends, and support training. Overall, Talkdesk helps the team stay connected, track performance, and improve the customer experience. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Overall, I do not have many dislikes about Talkdesk. The only downside is that it can sometimes take time to make sure statuses, missed calls, and customer details are updated correctly, especially during busier call volume. However, when used consistently, it is still a very helpful tool for tracking calls, reviewing interactions, and keeping the team organized. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk helps solve issues around call tracking, visibility, and organization. It allows us to see call volume, missed calls, agent statuses, and customer interactions more clearly, which helps the team stay accountable and follow up when needed. It also benefits coaching and QA because calls can be reviewed for feedback, training, and performance trends. Overall, it helps keep communication organized and supports a better customer experience. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-11332704/official_response/edit) Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our AI macros have enhanced your workflow and that you find our platform user-friendly. We appreciate your feedback regarding the linking of cases for multiple customer interactions and will definitely look into improving this feature for better case tracking and continuity. It's great to know that Talkdesk is helping you streamline your customer support calls and providing you with more efficient case management. If you have any further suggestions or need assistance, please feel free to reach out to us. We're here to help! 7/29/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite LB Lukas B. Customer Service Agent Mid-Market (51-1000 emp.) 7/13/2026 "TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration" 4/5 What do you like best about Talkdesk? TalkDesk helps categorize different issue types and ticket types. Where it really shines is its functionality and its ability to connect with Zendesk. The AI features in chats are also very helpful, especially when I’m trying to craft responses that may be more sensitive. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? For chats and SMS, customers can still send messages even when I’m offline. The downside is that if I clock out for the day after a customer hasn’t responded for an extended period, the conversation stays assigned to me. Instead of being connected to a new agent who can help them right away, it remains stuck with me until I clock back in and see it. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? The biggest problem TalkDesk helps solve for me is real-time language translation. It saves a lot of time compared to using Google Translate for each sentence, then writing my response, and then manually translating it again. Overall, it’s really helpful for faster, smoother communication. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13075196/official_response/edit) We're thrilled to hear that Talkdesk's real-time language translation is saving you time and making communication smoother! The offline assignment issue described is addressable through Talkdesk’s existing Conversation Timeout Automation. An administrator can configure a rule so that when an assigned digital conversation has no activity for a defined period, it is routed back through Studio and reassigned to an available agent. For help configuring this automation, please contact your Talkdesk CXM or account team. Current UserValidated ReviewerIncentivizedSource: Seller invite BV Bri V. Customer Service Mid-Market (51-1000 emp.) 7/8/2026 Guest users or non-business users of the software, not included in G2 scores. "Talkdesk Makes Multichannel Customer Conversations Easy and Organized" 5/5 What do you like best about Talkdesk? What I like most about Talkdesk is how easy it is to manage customer conversations from multiple channels in one place. It keeps chats, emails, and customer information together, which makes it much easier to respond quickly without switching between different systems. I also appreciate that it's user-friendly and helps me stay organized throughout the day, allowing me to focus more on helping customers than navigating the software. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? One thing I dislike about Talkdesk is that it can occasionally be slow or lag when switching between conversations or loading customer information. There are also times when chats disconnect unexpectedly or the interface doesn't refresh right away, which can interrupt the workflow. Overall it's a solid platform, but improving performance and reliability would make the experience much smoother. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Talkdesk helps centralize customer communication by bringing chats, emails, and other interactions into one platform. This makes it easier to keep track of conversations, access customer information quickly, and respond more efficiently. It has helped me stay organized, reduce response times, and provide a better overall experience for customers because I can manage multiple conversations without constantly switching between different tools. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13077590/official_response/edit) We're glad to hear that you find Talkdesk easy to use and that it helps you stay organized while managing customer conversations from multiple channels. We appreciate your feedback and are constantly working to improve performance and reliability to ensure a smoother experience for all users. Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Leala R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leala R.") LR Leala R. Director of Global Customer Service Mid-Market (51-1000 emp.) 7/16/2026 "All-in-One Platform with Easy Zendesk Integration and Powerful Reporting" 5/5 What do you like best about Talkdesk? I like having everything on one platform- voice, chat, sms, whatsApp, performance management, workforce management. It also integrates easily with Zendesk. The reporting is easy to use and provides an abundance of information. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? Sometimes the support guides are outdated or not easy to follow. It's also unclear if some options are available with the suite I have. This means I have to contact my account manager to understand if the option is available to me or if it would be an add-on. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? We've had an increase in customer orders, which means an increase in contact volume. Adding the Autopilot Agent has made a huge difference in being able to support more customers with less wait time and no need to backfill the open positions we have, so there really hasn't been an increase in our operating costs. The pricing for AI has been competitive. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13117298/official_response/edit) We're glad to hear that you are enjoying the all-in-one platform and finding the integration with Zendesk to be seamless. We appreciate your feedback on the support guides and will work to improve their clarity and accuracy. If you have not heard yet, to help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thank you for sharing the positive impact Talkdesk has had on your customer support operations! Current UserValidated ReviewerIncentivizedSource: Seller invite TC Tavia C. Customer Service Representative Mid-Market (51-1000 emp.) 7/7/2026 "Talkdesk: Easy to Navigate, Accurate Translation, and Great Performance" 5/5 What do you like best about Talkdesk? Talkdesk has been an amazing resource for our Customer Service team. It lets us quickly review previous customer interactions, and the program is also easy to navigate. The translation tool is, by far, the most accurate and helpful translator I’ve used, and everything feels very well organized. Review collected by and hosted on G2.com. What do you dislike about Talkdesk? I don’t have any dislikes about Talkdesk. In fact, I’ve recommended it to others because its performance has been so great. Review collected by and hosted on G2.com. What problems is Talkdesk solving and how is that benefiting you? Translation and organization have been the two most beneficial functions for our Customer Service team. Being able to quickly pull up a customer’s previous call or chat, along with the notes showing what they were discussing, saves time on the next interaction and helps us provide better assistance. It’s also great to have translation, because it ensures we can communicate with a wide range of our client base and support them with all of their needs. Review collected by and hosted on G2.com. Show More Response from Aunalisa Arellano of Talkdesk [Editedit](https://www.g2.com/survey_responses/talkdesk-review-13074985/official_response/edit) Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our platform has been an great resource for your Customer Service team. It's great to know that you find the navigation easy, the translation tool accurate, and the overall performance excellent. We're delighted that Talkdesk is helping you save time and provide better assistance to your customers through quick access to previous interactions and accurate translations. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for recommending Talkdesk to others! 7/9/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Talkdesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Talkdesk ](https://www.g2.com/products/talkdesk/discussions/new) ![Jorge V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jorge V.") JV Jorge Valencia vasallo • Last activity about 1 year ago Is it possible to add an alarm whe a call is on queue? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) ![Marcos C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcos C.") 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