--- title: Talkdesk Reviews meta_title: 'Talkdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2583 reviews by the users' company size, role or industry to find out how Talkdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 2583 scale: '5' date_modified: '2026-08-12' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Talkdesk Reviews **Vendor:** Talkdesk **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 2,583 ## About Talkdesk Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. ## Talkdesk Pros & Cons **What users like:** - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. (310 reviews) - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. (175 reviews) - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. (171 reviews) - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. (167 reviews) - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. (114 reviews) - Intuitive (109 reviews) - Customer Satisfaction (107 reviews) - User Interface (107 reviews) - Users appreciate the **seamless call management** in Talkdesk, enhancing efficiency and minimizing manual errors during customer interactions. (102 reviews) - Recording Features (92 reviews) **What users dislike:** - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. (119 reviews) - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. (78 reviews) - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. (76 reviews) - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. (58 reviews) - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. (54 reviews) - Poor Customer Support (53 reviews) - Users experience **poor connectivity** with Talkdesk, affecting call quality and causing disconnections during important tasks. (50 reviews) - Software Bugs (46 reviews) - Poor Reporting (43 reviews) - Inadequate Reporting (39 reviews) ## Talkdesk Reviews ### 1. Talkdesk Keeps Calls Organized with Powerful Reporting and Coaching Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Mallory S. | Manager Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2026 **What do you like best about Talkdesk?** Talkdesk is a valuable tool because it helps keep calls, customer notes, and interactions organized and easy to track. It also gives better visibility into call volume, missed calls, agent statuses, and overall activity, which helps with follow-up and accountability. The call recordings and reporting are especially helpful for QA, coaching, and identifying trends so we can continue improving team performance and the customer experience. **What do you dislike about Talkdesk?** Overall, I do not have many concerns with Talkdesk. The main challenge is making sure statuses, missed calls, and customer information are updated accurately, especially when call volume is high. Even with that, Talkdesk is still a very useful tool for keeping calls organized, reviewing interactions, and helping the team stay on track. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps improve call tracking, visibility, and overall organization for the team. It makes it easier to monitor call volume, missed calls, agent statuses, and customer interactions, which supports accountability and timely follow-up. It is also helpful for QA and coaching since calls can be reviewed to provide feedback, identify trends, and support training. Overall, Talkdesk helps the team stay organized and continue improving the customer experience. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk is helping you keep calls organized and providing valuable insights into call volume and agent activity. Our goal is to make it easier for teams to track interactions and improve customer experiences. Thank you for taking the time to leave a review! ### 2. Omnichannel Support, Data Driven AI, Full of Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Tyra S. | Customer Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Talkdesk?** I love how many capabilities there are, I started out in Talkdesk as a front end user and there was a bit of an adjustment phase. However, once you start diving in you can see how helpful the tools can be. Having AI help you while on calls is really beneficial to customer support and I feel like it gives the agents more confidence while on calls. I am currently spending my time reviewing and teaching our AI Chat Bot. The options on the back end are endless. As technical as it seems, I picked up everything I needed to know about teaching the bot fairly quick, and no I have never worked with systems or AI. **What do you dislike about Talkdesk?** I dislike having only 1500 characters to tell the chatbot everything she needs to be, I feel like there are corners I am cutting while trying to teach her. I also find it frustrating that we can't have the bot escalate customers to the agents after hours. **What problems is Talkdesk solving and how is that benefiting you?** I think that talkdesk is solving our excess calls with product questions and subscription inquiries. By using Hannah (AI Chatbot) on the website customers are finding the answers they are needing and are being helped. This is benefiting me by reducing the amount of inbound phone calls, which in turn is benefiting our customers by lowering the time they are waiting to be helped. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you find Talkdesk's capabilities and AI support helpful for customer service. We understand your frustration with the character limit for teaching the chatbot and the inability to escalate customers to agents after hours. Your feedback is valuable to us and we will take it into account for future enhancements. ### 3. Reliable Platform That Boosts Agent Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Jon G. | Technical Support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Talkdesk?** Talkdesk is an invaluable customer service platform that integrates seamlessly with our CRM, making it easy to access customer information and provide a more efficient, personalized support experience. Having customer details readily available significantly improves call handling and overall agent productivity. The Copilot integration has been a game changer. Talk desk allows me to quickly review previous customer calls and track valuable performance metrics, such as my average calls and CSAT scores. These insights have helped me improve my performance and better understand my impact. **What do you dislike about Talkdesk?** Occasionally, we have issues where calls don’t come through, which can affect our metrics. We gauge our service level by answering phone calls within 40 seconds, and when Talkdesk issues occur, there’s a delay in when incoming calls reach us. **What problems is Talkdesk solving and how is that benefiting you?** Talk desk has trimmed several minutes of probing for the customer's details and easily integrates with our CRM to pulls up existing tickets/cases and account. This has made call handling easier and I can focus more on resolving the customer's issues. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk has been an invaluable platform for integrating seamlessly with your CRM and improving agent productivity. We appreciate your feedback about the Copilot integration and the valuable insights it provides. Thank you so much for taking the time to leave a review! ### 4. Copilot Helps Us Stay on Track, But Texting Gets Interrupted by Incoming Calls **Rating:** 3.0/5.0 stars **Reviewed by:** Kenya F. | Teir 1 Tech Support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Talkdesk?** Adding Copilot to Talkdesk has been, by far, the biggest help. There are times when the phone doesn’t connect properly, but Copilot still picks up the conversation, so we can read what the customer is saying and adjust our service accordingly. **What do you dislike about Talkdesk?** The only thing I dislike about Talkdesk is that when I’m sending a text message and a call comes in, it interrupts what I’m doing in the text. It would be great if there were an additional window or pop-up that appears when a call comes in, so I can see the call without being pulled out of the message. **What problems is Talkdesk solving and how is that benefiting you?** What I’ve noticed with Talkdesk is that it’s been solving some of our issues and benefiting me, especially since Copilot was added to help us assist our customers. It doesn’t just help by recording the call in writing; it also provides suggestions on how we can better help the customer with their issues. **Official Response from Aunalisa Arellano:** > We're glad to hear that Copilot has been a big help in improving your customer service experience. We appreciate your feedback about the interruption with incoming calls and will share this with our product team for consideration. Thank you for taking the time to leave a review! ### 5. Copilot Makes Customer Context Clearer and Boosts Performance **Rating:** 4.0/5.0 stars **Reviewed by:** Jacqueline T. | Senior Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Talkdesk?** I really enjoy the copilot feature. It really helps me to understand the customer's situation more clearly as I can go back and review the chat transcript. I also feel like it improves my work performance as I can also look through our own research files in the case I forgot to go over a troubleshooting step. **What do you dislike about Talkdesk?** I am not very keen on the way the conversation tab is set up. I find it very hard to search for messages when I am looking for a certain conversation. It would be very helpful to include some sort of search bar I can use to search up specific key words or customer phone numbers if we've chatted before. It is not very reliable when I get a call from a customer and they mentioned we have chatted before and I am unable to search our conversation. **What problems is Talkdesk solving and how is that benefiting you?** I really enjoy the use of the AI feature on the Live Chat part of TalkDesk. It is helping solve any language barriers I encounter with customers as it allows me to converse with the customer in any language. For instance, I had a Portuguese speaking customer come into Live Chat once, and I was able to assist them with the Ai feature as I could send the troubleshooting steps in their language. It has also saved me time from having to transfer the customer to another colleague who could speak their language. **Official Response from Aunalisa Arellano:** > We're glad to hear that you are enjoying Copilot and finding it helpful in understanding customer situations and improving your work performance. We appreciate your feedback about the conversation tab and will take it into consideration for future improvements. Thank you for taking the time to leave a review! ### 6. rep review **Rating:** 5.0/5.0 stars **Reviewed by:** M S. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Talkdesk?** Talkdesk is helpful because it keeps customer calls, notes, and interactions organized in one place. It gives the team better visibility into call volume, missed calls, agent activity, and statuses, which helps with accountability and follow-up. It is also useful for QA and coaching because calls can be reviewed to provide feedback, identify trends, and support training. Overall, Talkdesk helps the team stay connected, track performance, and improve the customer experience. **What do you dislike about Talkdesk?** Overall, I do not have many dislikes about Talkdesk. The only downside is that it can sometimes take time to make sure statuses, missed calls, and customer details are updated correctly, especially during busier call volume. However, when used consistently, it is still a very helpful tool for tracking calls, reviewing interactions, and keeping the team organized. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps solve issues around call tracking, visibility, and organization. It allows us to see call volume, missed calls, agent statuses, and customer interactions more clearly, which helps the team stay accountable and follow up when needed. It also benefits coaching and QA because calls can be reviewed for feedback, training, and performance trends. Overall, it helps keep communication organized and supports a better customer experience. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our AI macros have enhanced your workflow and that you find our platform user-friendly. We appreciate your feedback regarding the linking of cases for multiple customer interactions and will definitely look into improving this feature for better case tracking and continuity. It's great to know that Talkdesk is helping you streamline your customer support calls and providing you with more efficient case management. If you have any further suggestions or need assistance, please feel free to reach out to us. We're here to help! ### 7. User-Friendly Call Tracking **Rating:** 3.5/5.0 stars **Reviewed by:** Nena N. | agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** Talkdesk is very user friendly and easy to use. When a lot of calls come in, it is easy to track how many calls were answered and this way it's nice and transparent for the agents. When losing a call, you can find the phonenumber of the lost customer right away. Due to the copy button next to phone numbers it saves me a lot of time, because I don't have to type it out myself. We do not have a lot of experience with integrations, because we don't use other tools. When we did an onboarding, the agent understood the use of talkdesk in about 5 minutes. **What do you dislike about Talkdesk?** Sometimes when either using a headset or using Talkdesk on speaker, it doesn't adjust itself properly, so you have to go to conversation settings to adjust the sound of the speaker/microphone/ringing output. This can sometimes result in a lost call. **What problems is Talkdesk solving and how is that benefiting you?** We do not have a lot of experience with any big problems yet, so I can't give a good example about this **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk user-friendly and easy to use. Our goal is to provide a transparent and efficient call tracking experience for our users. Thank you for taking the time to leave a review! ### 8. Easy to use and improves daily customer interactions **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa C. | Agent service customer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** What I like most about Talkdesk is how easy it is to use on a daily basis. As an agent at Newco Communication, I use it every day and I appreciate the simple interface, the reliability, and how quickly I can handle customer interactions. The integrations and AI features also help me save time and work more efficiently. **What do you dislike about Talkdesk?** What I like less about Talkdesk is that some features can take a bit of time to understand at first. A few improvements in the interface and customization options could make the daily experience even smoother. Overall, it remains a reliable and efficient tool for my work. **What problems is Talkdesk solving and how is that benefiting you?** Before using Talkdesk, managing customer interactions was more complex and less organized. We had difficulties with handling calls efficiently and having all the information easily accessible. Now, we can manage customer contacts more smoothly, track interactions better, and save time during our daily work. Talkdesk helps us improve productivity, respond faster to customers, and provide a better overall experience. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it helps improve your daily customer interactions. Our goal is to provide a reliable and efficient tool for your work, and we appreciate your feedback on the interface and customization options. We're continuously working on improvements to make the user experience even smoother. Thanks for taking the time to leave a review! ### 9. TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Lukas B. | Customer Service Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** TalkDesk helps categorize different issue types and ticket types. Where it really shines is its functionality and its ability to connect with Zendesk. The AI features in chats are also very helpful, especially when I’m trying to craft responses that may be more sensitive. **What do you dislike about Talkdesk?** For chats and SMS, customers can still send messages even when I’m offline. The downside is that if I clock out for the day after a customer hasn’t responded for an extended period, the conversation stays assigned to me. Instead of being connected to a new agent who can help them right away, it remains stuck with me until I clock back in and see it. **What problems is Talkdesk solving and how is that benefiting you?** The biggest problem TalkDesk helps solve for me is real-time language translation. It saves a lot of time compared to using Google Translate for each sentence, then writing my response, and then manually translating it again. Overall, it’s really helpful for faster, smoother communication. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that Talkdesk's real-time language translation is saving you time and making communication smoother! The offline assignment issue described is addressable through Talkdesk’s existing Conversation Timeout Automation. An administrator can configure a rule so that when an assigned digital conversation has no activity for a defined period, it is routed back through Studio and reassigned to an available agent. For help configuring this automation, please contact your Talkdesk CXM or account team. ### 10. Talkdesk Makes Multichannel Customer Conversations Easy and Organized **Rating:** 5.0/5.0 stars **Reviewed by:** Bri V. | Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** What I like most about Talkdesk is how easy it is to manage customer conversations from multiple channels in one place. It keeps chats, emails, and customer information together, which makes it much easier to respond quickly without switching between different systems. I also appreciate that it's user-friendly and helps me stay organized throughout the day, allowing me to focus more on helping customers than navigating the software. **What do you dislike about Talkdesk?** One thing I dislike about Talkdesk is that it can occasionally be slow or lag when switching between conversations or loading customer information. There are also times when chats disconnect unexpectedly or the interface doesn't refresh right away, which can interrupt the workflow. Overall it's a solid platform, but improving performance and reliability would make the experience much smoother. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps centralize customer communication by bringing chats, emails, and other interactions into one platform. This makes it easier to keep track of conversations, access customer information quickly, and respond more efficiently. It has helped me stay organized, reduce response times, and provide a better overall experience for customers because I can manage multiple conversations without constantly switching between different tools. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk easy to use and that it helps you stay organized while managing customer conversations from multiple channels. We appreciate your feedback and are constantly working to improve performance and reliability to ensure a smoother experience for all users. Thank you for taking the time to leave a review! ### 11. All-in-One Platform with Easy Zendesk Integration and Powerful Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Leala R. | Director of Global Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2026 **What do you like best about Talkdesk?** I like having everything on one platform- voice, chat, sms, whatsApp, performance management, workforce management. It also integrates easily with Zendesk. The reporting is easy to use and provides an abundance of information. **What do you dislike about Talkdesk?** Sometimes the support guides are outdated or not easy to follow. It's also unclear if some options are available with the suite I have. This means I have to contact my account manager to understand if the option is available to me or if it would be an add-on. **What problems is Talkdesk solving and how is that benefiting you?** We've had an increase in customer orders, which means an increase in contact volume. Adding the Autopilot Agent has made a huge difference in being able to support more customers with less wait time and no need to backfill the open positions we have, so there really hasn't been an increase in our operating costs. The pricing for AI has been competitive. **Official Response from Aunalisa Arellano:** > We're glad to hear that you are enjoying the all-in-one platform and finding the integration with Zendesk to be seamless. We appreciate your feedback on the support guides and will work to improve their clarity and accuracy. If you have not heard yet, to help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thank you for sharing the positive impact Talkdesk has had on your customer support operations! ### 12. Talkdesk: Easy to Navigate, Accurate Translation, and Great Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Tavia C. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about Talkdesk?** Talkdesk has been an amazing resource for our Customer Service team. It lets us quickly review previous customer interactions, and the program is also easy to navigate. The translation tool is, by far, the most accurate and helpful translator I’ve used, and everything feels very well organized. **What do you dislike about Talkdesk?** I don’t have any dislikes about Talkdesk. In fact, I’ve recommended it to others because its performance has been so great. **What problems is Talkdesk solving and how is that benefiting you?** Translation and organization have been the two most beneficial functions for our Customer Service team. Being able to quickly pull up a customer’s previous call or chat, along with the notes showing what they were discussing, saves time on the next interaction and helps us provide better assistance. It’s also great to have translation, because it ensures we can communicate with a wide range of our client base and support them with all of their needs. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our platform has been an great resource for your Customer Service team. It's great to know that you find the navigation easy, the translation tool accurate, and the overall performance excellent. We're delighted that Talkdesk is helping you save time and provide better assistance to your customers through quick access to previous interactions and accurate translations. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for recommending Talkdesk to others! ### 13. Easy to Use, Fast Support—Talkdesk Has Been Excellent for Us **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory F. | Manager Tech Support, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2026 **What do you like best about Talkdesk?** Talkdesk is very easy to use, and whenever I have questions or run into issues, the Talkdesk team is quick to respond with answers or help get the problem resolved. Maria Diaz has been amazing to work with on all of our projects, and she consistently makes herself available when we need her. **What do you dislike about Talkdesk?** We’ve been using Talkdesk for three years, and I honestly haven’t found anything I don’t like about it. The only improvement I’d like to see is an easier way to build and customize reports, so reporting feels more straightforward to set up and adjust. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has streamlined all of our communications by bringing our phone, chat, and text conversations into one platform, and tying everything together through integration with our CRM program. **Official Response from Aunalisa Arellano:** > Thank you for the positive feedback! We're glad to hear that Talkdesk has been excellent for you and that Maria has been a valuable resource. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thanks for taking the time to leave a review! ### 14. Easy to Navigate Once You Get the Hang of It **Rating:** 4.5/5.0 stars **Reviewed by:** Tyra S. | Customer Support Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** I like how easy it is to navigate once you get the hang of it. I like that everything customer related can be easily accessed via the cases. The updates have really helped how easy it is to update the AI Agents **What do you dislike about Talkdesk?** I dislike that the reporting is all over the place. You can tell that multiple people set them up and they didn't all follow the same process. They arent all in the same place, you have to dig to find where the certain report is and building dashboards almost takes a phd in IT **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is solving our software issues. It has been a lot smoother since we have switched. The AI summaries are helping streamline the calls for agents, which has improved our efficiency. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has improved your software issues and streamlined your call processes with AI summaries. Thank you for taking the time to leave a review! It means so much to us. ### 15. Effortless Call Management with Stellar AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Thea L. | Customer Support, Consumer Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about Talkdesk?** I use Talkdesk daily for handling both inbound and outbound calls. I love how easy it is to navigate the app and identify each caller. The AI tool that summarizes the call notes is my favorite feature because it saves me from having to type everything out manually. Overall, I love everything about Talkdesk. The switch from Zendesk to Talkdesk proved to be efficient, and I found the initial setup to be very easy. **What do you dislike about Talkdesk?** I love everything about Talkdesk. There is not anything I dislike. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk daily to handle calls efficiently. It helps me identify callers and organize calls. The AI feature summarizes notes for me, making it more efficient than our previous tool. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that you are enjoying Talkdesk and finding the AI features helpful for call management. Thank you for sharing your positive experience with us! ### 16. Built a whole healthcare call flow in it - took time but it actually works **Rating:** 4.5/5.0 stars **Reviewed by:** Anurag S. | Senior Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Talkdesk?** The AI Agents builder is what convinced me to stick with it. We’re in healthcare, so our use cases are pretty specific—appointment scheduling, insurance verification, prescription-related requests, and patient identification. I honestly wasn’t expecting to be able to map all of that out manually, but once the orchestrator figures out what the caller needs, it routes them to the right agent. **What do you dislike about Talkdesk?** Getting from a draft to something truly production-ready takes longer than you’d expect. V17 definitely didn’t happen overnight—there were earlier versions where the orchestrator would misread the user’s intent and send them down the wrong branch entirely, which made the experience feel unreliable at times. On top of that, for a small business the pricing feels on the heavier side. It comes across like you’re paying for enterprise-level infrastructure whether you actually need all of it or not. **What problems is Talkdesk solving and how is that benefiting you?** We needed to cut down on how many routine calls were actually reaching our staff. Insurance verification questions, appointment confirmations, and basic prescription status checks—stuff like that—were eating up time that should have gone toward real patient-care conversations. Having agents handle that first layer means the calls that do reach a person are the ones that truly need one. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk! We're thrilled to hear that our AI Agents builder has been a valuable tool for your healthcare call flow. We understand the importance of specific use cases in the healthcare industry and are glad to hear that Talkdesk has been able to meet your needs. We appreciate your feedback on the time it takes to transition from a draft to a production-ready state and the pricing concerns. We are constantly working to improve our platform and make it more efficient for our users. Thank you for taking the time to share your thoughts! ### 17. A Flexible and Powerful Contact Center Platform **Rating:** 4.0/5.0 stars **Reviewed by:** David A. | System's analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2026 **What do you like best about Talkdesk?** What I like most about Talkdesk is its flexibility and how easily the platform can be adapted to different business needs. Talkdesk Studio makes it relatively simple to build and adjust IVR flows, routing rules, queues, and other call-handling logic. **What do you dislike about Talkdesk?** One area I think Talkdesk could improve is the complexity of some integrations, particularly with platforms like Salesforce. While the integration capabilities are powerful, certain configurations and troubleshooting scenarios can require significant technical knowledge. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps us solve several challenges related to managing a complex customer service operation. It centralizes call handling, routing, queues, callbacks, and agent management, making it easier to support different teams, markets, and languages. ### 18. Seamless Customer Texting and Media Sharing for Faster Troubleshooting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Talkdesk?** The thing I like most about Taldesk is that I am able to communicate with customers via text when I need photos or videos to further understand issues that are not able to be determined via phone call. This allows you to do further troubleshooting and have better understanding of any issues being discussed. In turn I am also able to drag and drop over files to them myself to help with step by step instructions or show example photos. Thus saves multiple steps and allows me to work more efficiently. **What do you dislike about Talkdesk?** The thing I dislike about Talkdesk is some files cannot be uploaded due to file size. I then cannot use the drag and drop feature and must take snip it photos to send the files. This downside takes away from using my time most efficiently as it slows my work down some by having to do this. **What problems is Talkdesk solving and how is that benefiting you?** Before being able to incorporate the ability to take incoming chats to help customers with their issues while they are unable to call in, we were unable to assist at the convenience of our customers. However, now that they are able to chat instead of call, we are able to provide a higher quality of customer service and convenience. It also increases our ability to multitask. This benefits us by being able to work more efficiently on our end and meet the needs on the customers end. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that our texting and media sharing feature has helped you work more efficiently and provide better customer service. We understand the challenges with file size limitations and will share this with the team. Thank you for your valuable input! ### 19. Logical Experience That Delivers, communication efficiency managers and agents by status feature **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** It is very user friendly and has a very logical user experience. The sounds are not to high pitched and easy on the ears. The fact that we can also use it for requestforms being distributed between the colleauges. You can send it back to the inbox very easily. The overview of all the calls in combination with the team and their statuses. You dont need to be looking for 10 min. It is in one vieuw that you can acces all this information. **What do you dislike about Talkdesk?** Sometimes it takes a bit long to start up. Espescially because it needs to open first in the browser. Then the app launcher needs to launch the app. So sometimes it can take a bit of time, but definitly not always **What problems is Talkdesk solving and how is that benefiting you?** talkdesk helps contact with clients or between departments within a company go smoothly with the tools they provide. It is very userfriendly. it also helps for managers to have an overview of the employees. It gives agents a way easier way of switching in between statuses witouth having to commicate this directly with managers. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk user-friendly and efficient for managing communication and statuses. We appreciate your feedback about the startup time and will share it with our team for further improvement. Thank you for taking the time to leave a review! ### 20. Clear Status Options and Helpful Performance Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Louise P. | Agent customer service, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** I like its intuitive interface, it allows me to effectively manage interactions with customers without wasting time searching for information. I also appreciate the fact that everything I need is easily accessible, it helps me stay organised dureing and post calls. The platform is reliable and easy. **What do you dislike about Talkdesk?** Sometimes when I connect, I'm offline and I can't change my status, I have to disconnect and reconnect. In the morning, logging in can sometimes take longer than expected or be difficult when there are connection problems. I also find it frustrating that during these connection issues, my status can change automatically without me realizing it. **What problems is Talkdesk solving and how is that benefiting you?** Call managment and team overview. Talkdesk helps me manage customer calls more efficiently by bringing all the necessary tools together in one place. It makes it easier to handle a high number of interactions, keep track of my availability status, and provide a smoother experience for customers. In my daily work, it saves time and helps me stay organized during calls. Having a clear overview of my activity and an easy way to manage customer interactions allows me to focus more on understanding and solving customers’ requests. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has helped you manage customer calls more efficiently and stay organized during interactions. We apologize for the issues you've encountered with status changes and morning login difficulties. Your feedback will be shared with our team to address these concerns and improve your overall experience with our platform. Thank you for taking the time to leave a review! ### 21. Easy Macro Creation and Clear Ticket Organization **Rating:** 4.5/5.0 stars **Reviewed by:** Nicholas M. | Digital Customer Service Represenatative, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2026 **What do you like best about Talkdesk?** I enjoy how easy it is to create macros for tickets as needed. I also like how our tickets are organized by type, whether they’ve been completed, and the last time we worked on a ticket or checked in with a customer about it. **What do you dislike about Talkdesk?** Some text in tickets can be harder to read in dark mode, although it’s very easy to switch back to light mode when needed. **What problems is Talkdesk solving and how is that benefiting you?** At previous companies where I didn’t use Talkdesk, taking ownership of tickets and customer concerns was much more manual. Having a single, high-level overview to monitor my ongoing tickets has been really helpful. I also appreciate being able to create custom views for higher-priority issues and receive notifications as tickets are updated. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has helped streamline your ticket management process and provide a high-level overview of your ongoing tickets. Thank you for taking the time to leave a review! ### 22. A Flexible Platform for Building a Better Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** What I like best about Talkdesk is the flexibility it gives us to build a customer experience that fits our operation instead of forcing us into a one-size-fits-all model. We use Talkdesk across voice, SMS, chat, WhatsApp, and AI-powered interactions, and the platform gives us the ability to create routing, business-hour logic, after-hours handling, escalation paths, and other workflows around the customer journey. It also offers useful agent-facing features, such as translations and conversation summaries, that help our team work more efficiently. The platform has given us the tools to improve both the customer and agent experience while continuing to scale our support operation. **What do you dislike about Talkdesk?** The biggest challenge with Talkdesk is that some of the more advanced features can take time to fully understand and configure. The platform is very flexible, but that flexibility can also create a learning curve when building more complex routing, automation, or AI-powered experiences. At times, documentation could also be more detailed or easier to navigate, especially when trying to understand how multiple features work together. That said, the flexibility and overall capabilities generally outweigh those challenges. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is helping us solve the challenge of managing customer interactions across multiple channels while keeping the experience consistent. We use the platform for voice, SMS, chat, WhatsApp, and AI-powered support. It allows us to build routing, business-hour logic, after-hours handling, escalation paths, and automated responses that better match the customer’s needs. It also helps our agents work more efficiently through features such as conversation summaries and translations. This reduces some of the manual work involved in managing customer interactions and gives agents better context. Overall, Talkdesk is helping us provide faster, more consistent support while making it easier to scale our customer service operation. **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate the flexibility and customization options that Talkdesk provides for building a tailored customer experience across various channels. We understand that advanced features may have a learning curve. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a Thank you for taking the time to leave a review! ### 23. Intuitive Omnichannel Platform with AI Automation and Seamless CRM Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** The best thing about Talk desk is its intuitive, cloud-based interface, AI-powered automation, and robust omnichannel support. It brings voice, email, chat, SMS, and social interactions into one platform, which makes it easier for support teams to deliver a consistent customer experience. I also like the real-time analytics, customizable workflows, and seamless CRM integrations, which help us engage with our users and support them as they build our creator economy. **What do you dislike about Talkdesk?** It is feature-rich, but some advanced capabilities require higher-tier plans. I think there should be a trial phase for smaller teams, because for a small business these upgrades can increase overall costs. Also, the reporting features feel very vague and are not clearly explained. **What problems is Talkdesk solving and how is that benefiting you?** It centralizes customer communication across voice, chat, email, SMS, and social channels, eliminating the need to switch between multiple tools. Its AI-powered routing and automation reduce agent workload, while real-time insights help managers optimize staffing and improve customer satisfaction. **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate our intuitive interface, AI automation, and omnichannel support. We understand your concern about advanced capabilities and reporting features, and we're continuously working to improve our offerings. We appreciate your feedback and will take it into consideration for future enhancements. ### 24. Omnichannel and very intuitive: easy to manage and implement, with QM Assist and Copilot **Rating:** 4.0/5.0 stars **Reviewed by:** Azeddine E. | service manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Talkdesk?** Omnichannel capability allows you to have all input channels in the same tool. Easy to manage, implement, and very intuitive. There are several interesting modules such as QM assist, the knowledge module, copilot, and autopilot based on agentic. **What do you dislike about Talkdesk?** What I don't like is the billing model, especially if AI resources are used, it is quite complex. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk centralizes all interactions such as phone, chat, etc., which allows for more control thanks to real-time KPIs, reporting, and dashboards. Additionally, with automation, AI, and personalization, efficiency and customer experience are greatly improved. Being a cloud solution, it allows work from anywhere and easy scaling according to business needs. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk intuitive and easy to manage. Our omnichannel capability is designed to streamline communication channels for a more efficient workflow. We appreciate your feedback about the billing model and will take it into consideration for future improvements. ### 25. Easy Ticket Documentation with Helpful AI Summaries and Zendesk Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** Performance-wise, it is easy to use for documenting customer concerns and actions/resolutions by the representative. It makes referring back to previous tickets more helpful. Especially since it connects to our Zendesk platform for interactions. The AI summaries allow me to focus more on things that need documenting rather than needing to recap the whole call. The in-call transcriptions are helpful and limit the necessity for asking for repetition unless necessary. **What do you dislike about Talkdesk?** The auto summary of the disposition does not always land on the correct disposition. For example, not every call is an escalation. Minor, but when call/work volume is heavy, it is easy to overlook setting the correct disposition. **What problems is Talkdesk solving and how is that benefiting you?** The auto summary reduces the amount of information we need to include in our notes, which allows me to focus on other details for the interaction. This saves time and streamlines the process. Previously, it was incumbent on the agent to document all the details so that anyone else reviewing it would know what the concern was and what actions the agent took. In addition, previously, if we were not sure what the customer said, we had to ask for repetition, which could frustrate the customer. Now, we can vew the transcription before determining if we need them to repeat something. **Official Response from Aunalisa Arellano:** > It's great to hear that the auto summary feature is saving you time and allowing you to focus on other details during interactions. We appreciate your insights and are committed to continuously enhancing the functionality to further benefit your workflow. Thanks so much for taking the time to leave a review! ### 26. Effective Management Tool that Keeps Agents Engaged **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** I find Talkdesk to be a useful management tool, especially with schedule adherence reporting, which keeps my team aware of their time in offline states. The real-time notifications for breaks and meetings are really helpful to keep my team on track. The quality assurance tool makes it easy for me to review calls or messages in 1:1s. I like being able to create custom dashboards that provide the metrics I need most, and that these dashboards can be shared easily with teammates, giving a visual snapshot of performance. The performance management leaderboards are great too; they let team members check their own performance metrics and improve engagement as they get excited about their successes. The initial setup of Talkdesk was simple and straightforward. **What do you dislike about Talkdesk?** With schedule creation, I do wish there was not such a delay between creating a new schedule and when it actually updates to the system. It always seems to be between 24 and 48 hours later. I can change this manually, of course, but the ability for an immediate change to a base schedule would be great. I also wish breaks and lunches could be entered by exact time instead of time from or until shift beginning or end. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps me manage schedules and contact queues, monitor interactions, and track metrics in real-time. The notifications keep my team on track, improving service levels. I like creating custom dashboards to easily view and share performance metrics, enhancing engagement. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're thrilled to hear that our management tools, real-time notifications, and custom dashboards are helping you and your team succeed. We understand your concerns about schedule creation and break/lunch entry, and we'll work on addressing those for a better user experience. Thank you so much for taking the time to leave a review, it means so much to us! ### 27. CTI Connection and CoPilot AI Make Customer Lookups and Details Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Kourtney H. | Technical Support Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Talkdesk?** I thoroughly enjoy the CTI connection making it easy to find customer accounts. I also enjoy the CoPilot AI as it makes it easier to distinguish when customer spell names and addresses or when I simply misheard a customer. **What do you dislike about Talkdesk?** I dislike that you can only see the previous conversation transcript for only the 30 sec after call time period. I wish we were able to access the transcripts for a longer period of time **What problems is Talkdesk solving and how is that benefiting you?** TalkDesk is currently solving the issues of outages that we have been experiencing this week and has been causing issues for our KPI goals. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find our CTI connection and Copilot helpful for customer lookups and details. We appreciate you taking the time to leave a review. It means so much to us! ### 28. Easy to Use, Provides a Clear Overview, and Has Everything You Need in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** It is very easy to use. I like how it provides a clear overview of everything that is going on, and how easy it is to find the information you need. **What do you dislike about Talkdesk?** One issue I have noticed is that Talkdesk occasionally switches my status from Break to Offline automatically, even when I have not made any changes. Improving the reliability of status updates would make the experience better. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps me monitor call volumes and overall team activity in real time, making it easier to understand how busy the queue is throughout the day. This helps me manage my workload more effectively, stay informed about current demand, and prepare for busy periods. Having a clear overview of call traffic and agent availability allows me to work more efficiently and contribute to maintaining good service levels for customers. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're glad to hear that you find it easy to use and that it provides a clear overview of everything you need. Thank you for taking the time to leave a review. ### 29. Easy to Use, Flexible, and Innovative—Talkdesk Keeps Getting Better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Talkdesk?** Talkdesk has been a great platform for us over the last four years because it is easy to use, flexible, and constantly improving with innovative features. We have been especially impressed with their AI capabilities and CXA, which have helped us enhance customer experiences, automate processes, and improve overall efficiency. **What do you dislike about Talkdesk?** While Talkdesk has been a strong platform overall, some simple configurations and customizations are not available on the platform, and its reporting tool needs improvement. There are also times when new features take a little longer to mature, but Talkdesk has generally been responsive to feedback and continues to improve the platform with regular updates. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk has helped us modernize our contact center by providing a single cloud platform for voice, digital channels, and automation. It has improved customer experience, increased agent productivity, reduced operational complexity, and enabled us to leverage AI and automation to handle customer interactions more efficiently while gaining better visibility into performance and customer trends. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk! We're thrilled to hear that our platform has been easy to use, flexible, and innovative for your team. We appreciate your feedback on areas for improvement, such as customizations and reporting tools. Rest assured, we are continuously working to enhance our platform and address these concerns. It's great to hear that Talkdesk has helped modernize your contact center, improve customer experience, and increase operational efficiency. We value your partnership and are committed to providing you with the best possible solutions. If you have any specific suggestions or further feedback, please feel free to reach out to us. We look forward to continuing to support your business needs and enhancing your experience with Talkdesk. ### 30. Talkdesk Makes Handling Customer Chats and SMS so Much Smoother for Our Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2026 **What do you like best about Talkdesk?** The unified Conversations view is excellent. I can see all active chats and SMS in one place, and when I open a conversation like Jake Peralta's everything I need is right there contact details, subscription info, ring group, and full chat history. The clean layout with Snapshot, Activity, and Notes tabs helps me respond quickly without jumping between screens. Real time stats like total duration and messages count are also very handy during busy shifts. **What do you dislike about Talkdesk?** Sometimes the interface feels a little crowded when multiple conversations are active at the same time. Switching between chat and SMS views could be smoother. A few advanced reporting features feel hidden and take time to find. **What problems is Talkdesk solving and how is that benefiting you?** We used to manage customer inquiries across separate tools for chat, SMS, and phone which caused delays and missed message. Talkdesk brings everything together in one workspace. So I can handle a chat about a delayed order or an SMS about subscription upgrade without losing context. This has made our team faster at responding. reduced customer frustration, and helped us keep better records of every interaction. Overall, support feels more organized and professional now. **Official Response from Aunalisa Arellano:** > We're delighted to hear that Talkdesk has made a positive impact on your support team's ability to handle customer inquiries across chat, SMS, and phone. We're committed to providing a seamless and efficient workspace, and we appreciate your feedback about the interface and reporting features. We will take your comments into consideration as we continue to enhance our platform. ### 31. Talkdesk: an intuitive contact center platform to boost customer service **Rating:** 5.0/5.0 stars **Reviewed by:** muriel H. | agent support informatique, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Talkdesk?** Talkdesk is an excellent contact center platform. Its interface is intuitive. It is particularly suited for companies that wish to improve their customer service. **What do you dislike about Talkdesk?** Talkdesk is a very comprehensive platform, and despite a modern interface, some advanced features require time to be mastered. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk simplifies the management of customer interactions by centralizing all communication channels on a single platform. This allows me to work more efficiently, save time, and offer faster and better-organized customer service. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you centralize communication channels and improve efficiency in managing customer interactions. We appreciate your insights on the benefits it brings to your work. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 32. Zendesk Call Linking with Helpful Reply Suggestions **Rating:** 4.0/5.0 stars **Reviewed by:** Sahar G. | Senior Operations & Customer Service specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about Talkdesk?** the fact that it links the calls to Zendesk and you can see the caller available details, as well as the reply suggestions it provides on the right side so we can see different scenarios and how to reply to them **What do you dislike about Talkdesk?** the fact that on international offices we cannot call back to abroad, and that it does not have an in-app whatsapp integration and we have to use our own personal whatsapps. **What problems is Talkdesk solving and how is that benefiting you?** I can manage my availability and adjust my timings based on what’s happening with operations at the office. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find the call linking with Zendesk and the reply suggestions helpful. We're constantly working to improve our features and integrations, so your feedback about international calling and WhatsApp integration is valuable to us. Thank you for taking the time to leave a review! ### 33. Easy to Use and Great for Managing High Call Volumes **Rating:** 4.5/5.0 stars **Reviewed by:** tijn b. | customer support specialist Deutsche Bank project, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** The most helpful part about Talkdesk is how easy it is for everyone to use. I use it daily, and it’s very helpful, especially when you have a lot of calls coming in. **What do you dislike about Talkdesk?** Sometimes it takes a little while to start up, but that isn’t a big issue for me. **What problems is Talkdesk solving and how is that benefiting you?** It’s helping me make sure the workflow keeps moving smoothly, and it’s easy to set yourself to different statuses so the rest of your team can see where you’re at. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is making it easier for you to manage high call volumes and set different statuses for your team. Thank you for taking the time to leave a review! ### 34. Handy Live & Activities Tabs Keep Call Status Info in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** Some features are really handy, like the Live tab, where I can see how everyone is doing with their calls and check their status. The Activities tab also shows a lot of useful information—not only for checking on my own activity, but for keeping an eye on colleagues as well. Overall, it displays a lot of the information I need in one place. **What do you dislike about Talkdesk?** Sometimes the status for each agent doesn’t update in time, and it can take a long time to start. I also occasionally have to refresh because of “unexpected errors.” **What problems is Talkdesk solving and how is that benefiting you?** It offers a lot of features that other systems don’t have, which means we get extra information that’s genuinely handy and useful. **Official Response from Aunalisa Arellano:** > Thank you for sharing your feedback! We're thrilled to hear that you find our Live and Activities tabs helpful in managing call status and tracking performance. We apologize for any delays in status updates and unexpected errors you've experienced. Our team is constantly working to improve system performance and reliability. If you encounter any issues in the future, please don't hesitate to reach out to our support team for assistance. We appreciate your support and are glad to hear that Talkdesk is providing you with valuable information to enhance your workflow. Thank you for choosing Talkdesk! ### 35. Talkdesk Enables Efficient Call Management and Smooth Customer Follow-Up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** Talkdesk is being used effectively and efficiently, with strong navigation of the platform and appropriate overall use. Calls are managed well, and the after-call work is handled smoothly, which supports both service quality and operational efficiency. The available tools are also very easy to use. **What do you dislike about Talkdesk?** I sometimes run into technical issues, such as dropped calls, connection hiccups, and the occasional system glitch that requires a restart. I’m glad it doesn’t happen much. **What problems is Talkdesk solving and how is that benefiting you?** Call history, and documentation together in one place. It helps keeping records accurate and up to date. The explore page is clear and easy to use. Also good overview of the live button, we can see the availability of the agents directly. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk to be effective and efficient for call management and after-call work. We appreciate your feedback on the ease of use of our tools! ### 36. Efficient Call Management with Great Usability **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Talkdesk?** I appreciate the ease of use and navigation through Talkdesk, which makes it simple to access different features, such as pulling up prior phone calls or monitoring team activities. The live view is particularly useful for keeping an eye on technicians and ensuring they are in the ready status to accept calls. These features make my job easier as I can do everything from one system, including answering the phone and reviewing calls. The new AI features that provide call transcripts are also valuable, as they make it easier to review discussions without listening to the entire call. Additionally, the initial setup was pretty easy and seamless, despite a short learning curve, and we adjusted quickly. **What do you dislike about Talkdesk?** I find it frustrating that searching for a phone number requires exact input without certain characters. If I don't input it exactly right or include a period, I get no results. Removing just one symbol can change the results, so it'd be great if it could still pull up results even with extra characters like periods or spaces. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk consolidates phone calls into one queue for timely responses and uses AI transcripts for easier review. The system's ease of use and live view enhances my efficiency by allowing tracking of team status and accessing prior calls without hassle. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive feedback about Talkdesk! We're thrilled to hear that you find our platform easy to use and navigate, especially with features like live view and AI call transcripts. Your efficiency and ability to monitor team activities are important to us, and we appreciate your input on the search functionality. We'll definitely take your feedback into consideration to improve the user experience. If you have any further suggestions or encounter any issues, please feel free to reach out to our support team. We're here to assist you and ensure you have a seamless experience with Talkdesk. Thank you for taking the time to leave a review! ### 37. Streamlined Contact Center with Room for Reporting Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Eric H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Talkdesk?** I like that the team is really easy to work with. Their knowledge base and education area is very in-depth and provides all the training resources that our teams need. The solution works really well regarding the queuing and the interface, making it easy to manage. **What do you dislike about Talkdesk?** Last year, they had a couple outages that impacted operations for us. Some of the feedback I received from my managers is that the reporting could be more intuitive. It's sometimes slower to build reports, and when they build reports, sometimes the information is not accurate or the same. Basically, you can run the report three times and sometimes all three reports are different. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk speeds up information to agents with its Copilot AI, helping answer questions quickly during calls. It improves call routing based on skills and optimizes workforce management for call frequency. It provides agents with step-by-step help, eliminating the need to search the knowledge base. **Official Response from Aunalisa Arellano:** > Thank you for sharing your experience with Talkdesk! We're thrilled to hear that you find our team easy to work with and appreciate the depth of our knowledge base. We apologize for any inconvenience caused by the outages last year and understand the importance of accurate and intuitive reporting. We are continuously working to enhance our reporting capabilities to provide a more seamless experience for our users. Your feedback is incredibly valuable to us. Thank you for choosing Talkdesk, we look forward to continuing to serve you. ### 38. Talkdesk: easy to use with clear and fast reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Loubna L. | Coordinadora, Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Talkdesk?** What I like most about Talkdesk is that it is an easy-to-use application that offers very good results in reporting, allowing access to information clearly and quickly. **What do you dislike about Talkdesk?** Some bugs, but it's not something repetitive **What problems is Talkdesk solving and how is that benefiting you?** First, we don't need to use the phone itself (as an agent). It allows me to quickly extract information for my call controls. It facilitates reporting for my superiors. The good management of skills for each project. **Official Response from Aunalisa Arellano:** > Thank you for your feedback! We're thrilled that Talkdesk is helping you with call controls, reporting, and project management. We appreciate your support and will continue to strive for excellence. ### 39. Talkdesk, the most advanced software for automating the commercial experience of all your customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Martin P. | Applications and Training Systems Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2026 **What do you like best about Talkdesk?** I like using Talkdesk's digital features because it is software with the best technical capabilities to automate the commercial experience of all your business's customers, quickly improving your customer service and professional service. In addition, I can also say that Talkdesk with its user friendly and advanced central platform, facilitates the execution of all its digital features and allows you to make the changes you need to provide a personalized commercial experience to all your business's customers. **What do you dislike about Talkdesk?** I think Talkdesk is a solid and advanced software that allows you to improve the service you provide to your entire customer base, my experience has been very positive and I have nothing bad to say about the performance of all its digital features. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk is the software that has allowed me to improve and personalize the entire commercial experience of my business's customers, facilitating the attention to their needs and commercial requests and guaranteeing an advanced and professional service. **Official Response from Aunalisa Arellano:** > Thank you for your feedback! We're glad to hear that Talkdesk is helping you improve your customer experience and allowing you to provide a personalized experience for each customer. ### 40. User-Friendly Call Summaries That Make Tracking Performance Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Lulu D. | Customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about Talkdesk?** It’s incredibly user-friendly and really helpful for summarizing my calls. It also makes it easy to look back at past activities and track my overall performance. **What do you dislike about Talkdesk?** It doesn't always load properly and there are sometimes connectivity issues. It would be nice if it was formatted a little differently such as having the "accept call" button higher up on the screen **What problems is Talkdesk solving and how is that benefiting you?** It's helping me close my tickets quicker by summarizing my calls for me, which I really like **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive experience with Talkdesk. We're pleased to hear that it's helping you close your tickets quicker by summarizing your calls. We apologize for any inconvenience caused by loading and connectivity issues. Your feedback about the formatting is valuable and will be shared with our team for consideration. Thank you for taking the time to leave a review! ### 41. Easy-to-Navigate Interface Makes Call Handling Comfortable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** The interface is easy to use and navigate. It makes call handling comfortable. **What do you dislike about Talkdesk?** Sound settings cannot be edited. Maybe it is the IT of my company that has restricted this somehow, but it would be useful to be able to access settings like background noise cancellation. The callcenter can be loud. **What problems is Talkdesk solving and how is that benefiting you?** It helps me handle all my phonecalls on my laptop, via internet. I have worked with a different calling system before where calls were routed to a physical phone, over wireless connection, and this caused a lot of disconnections and delays. The handling of the calls, as well as the calls themselves, work well with this software. **Official Response from Aunalisa Arellano:** > We're happy to hear that Talkdesk has helped you handle your phone calls more effectively! Thank you for taking the time to leave a review! ### 42. Talkdesk: Intuitive UI, Seamless Integrations, and Powerful AI Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Dhwanil K. | Data Designer / User Engagement, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Talkdesk?** What stands out most about Talkdesk is how seamlessly it brings together usability, automation, and intelligence into one platform without adding operational complexity. From a UI/UX perspective, the interface is extremely intuitive. The call flow builder, in particular, is a major strength—its drag-and-drop design makes it easy to design and modify IVR workflows without relying heavily on engineering teams. This alone can save hours each week when updating routing logic or testing new customer journeys. On the integration side, Talkdesk connects smoothly with CRM systems and internal tools, which helps create a unified customer view. In practice, this means agents don’t have to switch between multiple systems during calls, improving both efficiency and customer experience. For teams working with platforms like Salesforce or Zendesk, this integration becomes a big productivity multiplier. In terms of performance, the platform is reliable and scalable. Call quality is consistently strong, and the system handles spikes in volume well—something that’s critical in high-demand environments like banking or customer support operations. Where Talkdesk really differentiates itself is in AI and automation. Features like AI-powered call routing, real-time transcription, and sentiment analysis provide actionable insights during live interactions. This not only improves first-call resolution but also helps managers identify trends and coach agents more effectively. An unexpected benefit here is how quickly you can surface patterns in customer issues without needing deep manual analysis. Looking at ROI, Talkdesk drives measurable efficiency gains. Reduced average handling time, improved agent productivity, and better customer satisfaction scores all contribute to strong value for money, especially for mid-to-large scale operations. Finally, support and onboarding are solid. The onboarding process is structured, and their support team is responsive when issues arise. Documentation and training resources also make it easier for teams to ramp up quickly without long learning curves. Overall, Talkdesk delivers the most value through its combination of ease of use, powerful automation, and AI-driven insights—all of which directly improve both agent performance and customer experience. **What do you dislike about Talkdesk?** One downside of Talkdesk is that while the UI is generally clean, some advanced configurations (especially in reporting and call routing) can feel unintuitive and require a learning curve. The reporting dashboards, in particular, lack flexibility and often require manual workarounds to get deeper insights. Integrations are strong overall, but occasional syncing delays or limitations in customization can impact workflows. Performance is reliable most of the time, though minor lag or glitches can occur during peak usage. From a pricing standpoint, certain advanced features (especially AI and analytics) are locked behind higher tiers, which can limit ROI for smaller teams. Additionally, support response times can vary depending on the issue, and onboarding for more complex setups could be more hands-on. Overall, improving reporting flexibility, integration stability, and access to advanced features would significantly enhance the experience. **What problems is Talkdesk solving and how is that benefiting you?** We previously struggled with fragmented tools and manual call routing, which made it hard to maintain consistency in customer interactions and track performance effectively. Agents had to switch between multiple systems, increasing handling time and reducing efficiency. With Talkdesk, everything is centralized—call flows, CRM data, and reporting—so agents can manage interactions in one place. The intuitive UI and integrations have reduced context-switching, while automation and AI-driven routing ensure customers reach the right agent faster. As a result, we’ve seen improved first-call resolution, reduced average handling time, and better visibility into performance through real-time insights. It’s also enabled quicker decision-making and more efficient operations overall, delivering clear productivity gains and a better customer experience. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has helped centralize your tools and improve efficiency in customer interactions. We appreciate your feedback on the areas where we can further enhance our platform, such as reporting flexibility and onboarding for complex setups. We're committed to addressing these areas to better support your business. ### 43. Organized Email Management with Smooth Performance and Powerful Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2026 **What do you like best about Talkdesk?** It's very organized, and it's very easy to differentiate emails based on category and priority, making it easier to respond to the right emails at the right time. The integrations are vast, and the performance based on my experience has been smooth. As for onboarding, I found it easy to learn how to use and manage the system. **What do you dislike about Talkdesk?** We do get a lot of spam and marketing emails, if there is a way for those to be automatically filtered out, it could potentially save a considerable amount of time. **What problems is Talkdesk solving and how is that benefiting you?** Managing emails and responding to customers is 100x easier using talkdesk. Internal communications is also very smooth, and ensures no request remains forgotten or left behind. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk has made managing emails and internal communications easier for you! Thank you for your feedback on spam/marketing emails. You have the option to change your communication preferences or opt-out of marketing emails all together by unsubscribing. If you are concerned about emails from Talkdesk specifically, please reach out to us at customer_marketing@talkdesk.com if you would like us unsubscribe you. ### 44. Effective Call Management with Noteworthy Support **Rating:** 4.5/5.0 stars **Reviewed by:** Chris S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** I really appreciate the ability to leave a lot of good notes in Talkdesk. It's very good. I love the notes section because it allows me to add things easily. It's handy to see everything in front of me, which helps to address customer concerns efficiently. I also like how the computer sums up what the customer is looking for and asking about, providing greater clarity on what the customer wants and needs. **What do you dislike about Talkdesk?** Maybe a little bit more information about the customer, that would be great. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk for assisting customers calling in, providing clarity on what they want and need, and addressing concerns effectively with everything handy. **Official Response from Aunalisa Arellano:** > Thank you for sharing your positive feedback about Talkdesk! We're thrilled to hear that you find the notes section helpful for addressing customer concerns efficiently. We appreciate your suggestion for more customer information and will definitely take that into consideration for future improvements. It's great to hear that Talkdesk is helping you assist customers effectively and providing clarity on their needs. If you have any further suggestions or feedback, please feel free to reach out. We're here to support you every step of the way! ### 45. In-Depth Customization That Makes TD Studio Shine **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Talkdesk?** TD Studio is overwhelming at first, but it allows for a lot of customization and to have an in-depth setup. **What do you dislike about Talkdesk?** The icons in the menu aren't clear or user-friendly, I always hover over them to read their meaning. Previously, we have discovered that KB's aren't always up to date, which is a shame. If the documentation is accurate, there is less need to contact Support directly, which saves time. **What problems is Talkdesk solving and how is that benefiting you?** From a reporting perspective, it's allowing us to meet very specific needs our client has. It's easy to make changes in Talkdesk that are immediately reflected in the data extraction. **Official Response from Aunalisa Arellano:** > It's great to hear that Talkdesk is helping you meet your client's specific reporting needs and enabling you to make immediate changes that reflect in data extraction. We're committed to continuously improving our platform to better serve you. To help customers get more value from their data, we’ve launched Customer Office Hours—live, topic-focused sessions with our CX experts that walk through key reports and dashboards, share best practices, and include dedicated time for Q&A. We’d love for you to join an upcoming session and bring your questions. Here's a link to register: https://academy.talkdesk.com/events/019a36a1-5427-7ea2-9aaf-a280ca641c7a ### 46. Flexible, Innovative Platform with Strong AI and Configuration **Rating:** 5.0/5.0 stars **Reviewed by:** Nathalie F. | Officer, Client Care Center Supervisor, Banking, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Talkdesk?** The flexibility and continuous innovation stand out. TalkDesk really makes its clients part of the process and the platform’s growth. The AI capabilities, along with how the system configuration is handled, are also strong points. **What do you dislike about Talkdesk?** Some administrative tasks require navigating to multiple areas. A more streamlined admin experience would improve usability and make routine work easier. **What problems is Talkdesk solving and how is that benefiting you?** Talkdesk helps us modernize our client experience and agent efficiency with the omnichannel and AI capabilities within Copilot and quality management. **Official Response from Aunalisa Arellano:** > We're glad to hear that you appreciate our platform's flexibility and continuous innovation, as well as the strong AI capabilities and system configuration. We are constantly working to improve the admin experience and streamline tasks for our users. Your feedback is valuable as we continue to enhance our platform. Thank you so much for taking the time to leave a review! ### 47. Seamless Call Management, Rare Glitches **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Talkdesk?** I like several things about Talkdesk. I appreciate having different statuses and that everything is centralized in one location. It's easy for me to switch back and forth between live calls and voice mails. I also find it valuable to be able to communicate with the service team and submit a ticket if there's an issue. I take a lot of calls each day and often return voice mails, so it's valuable because I use it all the time. The seamless transition between calls and voice mails is another plus. The initial setup was fairly easy, with not a lot to learn for using it for calls. The simplicity of the initial setup is something I appreciate. **What do you dislike about Talkdesk?** Sometimes, there are issues with the program freezing or needing to be restarted. It's rare, but I've heard from some coworkers that they can't answer a phone call or have to restart their Talkdesk. **What problems is Talkdesk solving and how is that benefiting you?** I use Talkdesk to check voicemails, receive live calls, and do callbacks. I like that it's all in one location, making it easy to switch between calls and voicemails seamlessly. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk valuable for managing your calls and voicemails. We appreciate your feedback and are constantly working to improve our platform. ### 48. Talkdesk Makes Assisting Customers With Language Barriers Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Talkdesk?** Talk desk makes it super easy to have a translator option during chats and allows smooth conference calls for customers who may need a translator when calling in. **What do you dislike about Talkdesk?** I am not a fan of updating the contact for a customer, it does not automatically change the name, it will still show as the customer's phone number until maybe the next time they reach out. **What problems is Talkdesk solving and how is that benefiting you?** It separates contacts to know what it a chat is and what an SMS. It also assists with not having to Google Translate everything due to the translation feature we have if a customer texts us in another language. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that our translator option and conference call feature have made it easier for you to assist customers with language barriers. We value your feedback about updating contacts and will take it into consideration for future enhancements. ### 49. Helpful AI and an All-in-One Platform for Scheduling, Forecasting, and Quality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Talkdesk?** I think the AI is so helpful to the agents. I also like how scheduling, forecasting, quality ....it's all in one program. **What do you dislike about Talkdesk?** When we first started using Talkdesk we were told everything was going to be done from Talkdesk I would love to see more integrations. We still use several different programs. **What problems is Talkdesk solving and how is that benefiting you?** Before utilizing Talkdesk our agents were consistently having to go into after call work to wrap up cases and take their notes. It really hurt efficiency. Once the agents got comfortable with utilizing the AI tools all work is done on the calls. **Official Response from Aunalisa Arellano:** > We're thrilled to hear that our AI tools have improved efficiency for your agents and that you appreciate the all-in-one platform. We understand the desire for more integrations and are committed to expanding our capabilities in that area. Thank you for your feedback! ### 50. It streamlines workflows, offers high efficiency, and is user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen O. | it coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2026 **What do you like best about Talkdesk?** What I like most about the application is that it streamlines the work and is very efficient. **What do you dislike about Talkdesk?** What I don't like is that it took me a while to get used to using the app at first. **What problems is Talkdesk solving and how is that benefiting you?** It is an omnichannel application. You can receive calls, reply to emails, and receive WhatsApp messages and within the same application. It also facilitates integration with ticketing tools. **Official Response from Aunalisa Arellano:** > We're glad to hear that you find Talkdesk to be user-friendly and efficient. We strive to provide a streamlined workflow for our users. Thanks for taking the time to leave a review! ## Talkdesk Discussions - [What is the best way to filter per day](https://www.g2.com/discussions/what-is-the-best-way-to-filter-per-day) - 1 comment, 2 upvotes - [Is it possible to add an alarm whe a call is on queue?](https://www.g2.com/discussions/is-it-possible-to-add-an-alarm-whe-a-call-is-on-queue) - 1 comment, 2 upvotes - [Did any other users of the platform have company wide issues once workspace (atlas) rolled out?](https://www.g2.com/discussions/did-any-other-users-of-the-platform-have-company-wide-issues-once-workspace-atlas-rolled-out) - 2 comments, 1 upvote - [Is there any way to make it easier to add an inbound call to the contacts list?](https://www.g2.com/discussions/is-there-any-way-to-make-it-easier-to-add-an-inbound-call-to-the-contacts-list) - 1 comment, 1 upvote - [What is the best way to transfer the information about waiting time in queue while using talkdesk?](https://www.g2.com/discussions/what-is-the-best-way-to-transfer-the-information-about-waiting-time-in-queue-while-using-talkdesk) - 1 comment, 1 upvote - [View Talkdesk pricing details and edition comparison](https://www.g2.com/products/talkdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-12+15%3A05%3A29+-0500&secure%5Bsession_id%5D=7197d81d-bba0-4192-ad95-c8c9996cafa5&secure%5Btoken%5D=2ebd1b857fe1adfa0c771d7343a45f1d24a19f97f88e83c4ce48a09952892318&format=llm_user) ## Talkdesk Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Azure Active Directory Domain Services](https://www.g2.com/products/azure-active-directory-domain-services/reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) - [BMC Helix Remedyforce](https://www.g2.com/products/bmc-helix-remedyforce/reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 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For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Administration** - Database Management - Data Workflows - Issue Management **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification - Trend Analysis - Real-Time Data - AI/Machine Learning **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **ServiceNow Apps** - ServiceNow Integration - Value **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Voice Recognition - AI Voice Assistants** - Voice Recognition **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording - Real-Time Data - Live Chat - Call Scheduling **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Channel** - Security - Omnichannel - Privacy - Anonymity **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Performance** - Third-Party Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration - Third-Party Integrations - Computer Telephony Integration **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis - Call Monitoring - Real-Time Monitoring - Reporting/Analytics - Text to Speech **Additional Functionality** - AI Copilot - Activity Tracking - Call Routing - Call Scripting - Contact Management - Power Dialer - Preview Dialer - Auto-Dialer - Call Tracking - Real-Time Reporting - Customer Database - Lead Management - Predictive Dialer - Call Center Management - Integrations Management - Activity Dashboard - Automatic Call Distribution - Campaign Management - Generative AI - Interaction Tracking - Caller ID - Call Transfer - Call Disposition - Voice Mail - Chat/Messaging - Automatic Outbound Dialer - Call Reporting - API - Contact Database - Lead Capture - CRM - Call List Management - Progressive Dialer - Campaign Specific Caller ID - List Management - Customizable Fields - AI/Machine Learning - Reporting & Statistics - Multi-Channel Communication - Alerts/Notifications - Multi-Campaign - Workflow Management - Call Logging - Lead Distribution - Queue Management - Inbound Call Center - For Sales Teams/Organizations - Data Security - Outbound Call Center - Performance Management - Compliance Management - Mobile Access - Email Management **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Talkdesk Alternatives - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,363 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)