--- title: SymphonyAI IT Service Management Reviews meta\_title: 'SymphonyAI IT Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 68 reviews by the users' company size, role or industry to find out how SymphonyAI IT Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 68 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SymphonyAI IT Service Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SymphonyAI IT Service Management but has limited features. Are you part of the SymphonyAI IT Service Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market. * * * Seller [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) Discussions [SymphonyAI IT Service Management Community](https://www.g2.com/products/symphonyai-it-service-management/discuss) Languages Supported English Solution Type All-in-One Overview by Rajasekharan Unnikrishnan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months [ View More Pricing Information ](https://www.g2.com/products/symphonyai-it-service-management/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/symphonyai-it-service-management/competitors/alternatives) ## User Insights Average based on 68 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") II Verified User in Insurance Enterprise (\> 1000 emp.) 11/23/2021 "Symphony Summit - Easy to Use" 4.5/5 What do you like best about SymphonyAI IT Service Management? Easy for Administrators and Engineers. Light Weight application. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Not experienced any negative points as such. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Daily issue tracking is easy due to user-friendly console. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ST Shashi Kant T. ITSD Process Lead Enterprise (\> 1000 emp.) 8/12/2021 "User friendly ITSM Solution" 5/5 What do you like best about SymphonyAI IT Service Management? it gives me a comprehensive dashboard and BI reporting Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? there's nothing to dislike about symphony SUMMITAI solutions Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? we use it for incident management, change management, problem management, knowledge management, release management, service request management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RB Ramesh B. IT-Manager. Enterprise (\> 1000 emp.) 8/13/2021 "SummitAI is very good and it is user friendly." 5/5 What do you like best about SymphonyAI IT Service Management? We mainly work on Ticketing system and it is very useful. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Nothing as of now. All modules are good. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? The Ticketing system is good. It helps in faster the resolution of ticktes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Enterprise (\> 1000 emp.) 8/13/2021 "Symphony SummitAI ITSM tool is an all in one Tool. Which is helping us to find the required info" 5/5 What do you like best about SymphonyAI IT Service Management? The best thing is to help us to get the required info in the same tool Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? There is an opportunity for improving on the reporting side for CMDB Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? IncidentTickets and Service requests tools are helping us to resolve the user issue in a better way, and all the Changes are documented through this tool which helps us ITSM audits. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Vinoth K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vinoth K.") VK Vinoth K. Technical Lead Infrastructure Operations Enterprise (\> 1000 emp.) 9/9/2020 "Go for it to have customization capabilities and wide variety of features" 5/5 What do you like best about SymphonyAI IT Service Management? Reporting customization, vendor support, ease of usage to tools, Blog for discussions and periodic upgrades every year to meet industry standards. AI driven capabilities in service management and asset management helps to build a better IT Infrastructure. Integration capabilities with AD, API, Mailbox and Mobile app are seamlessly working good. Implementation time is easier and vendor support is excellent. Product details, Upgrade details are provided in the guide itself which is explained well. Licensing model is flexible and pricing is comparatively less than other products in the market. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Cosmetic errors on workflow, scripting on catalogs pages and validation of errors post upgrade. Some of the pages loading time is high. Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: Go for it if you need good customization and reporting capabilities. Regular upgrades with brilliant updates to modules. AI Chatbot feature makes users to log and track their incident or requests easily. Monitoring suite is good and also have wide options to view with the feature. Lot of new customization and modifications can be made by using scripting option which is quite good. Above all, vendor support is exceptionally good and great. Integration capabilities are wide. Custom fields in each module allow to customize as per need from client and each of the field is flexible to report. Implementation architecture is good and also Cloud is available which is easier on upgrades. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? AI driven mechanism on Service Management. Customizable reporting module and licensing model. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite MM Max M. Sr. IT Risk & Compliance Manager Enterprise (\> 1000 emp.) 4/14/2021 "Works Well Enough" 2.5/5 What do you like best about SymphonyAI IT Service Management? The ability to customize the software is very valuable and helpful. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? I don't particularly appreciate that the software has too many menus, is not user-friendly, and is hard to audit. There are not enough logging reports that are easily accessible. It feels like the software was designed by a coder and not someone with responsibilities in IT management or UX/UI. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? The ability to manage incidents and service requests in one location is helpul. Also, managing change requests is great too. Review collected by and hosted on G2.com. Show More Response from Danielle Livy of SymphonyAI IT Service... [Editedit](https://www.g2.com/survey_responses/symphonyai-it-service-management-review-4686703/official_response/edit) Hi Max – Thank you for taking the time to write a review, we really appreciate it. Regarding the menus, we would be happy to show you how you can modify them and remove what makes sense for you. We are aware that in some of the functionalities an analyst has to perform multiple “clicks” to achieve their goal, and we are confident that these concerns will be addressed in our Everest release coming in early 2022. Our goal is to ensure that admins are empowered to create the experience you need to be the most productive. Please don’t hesitate to let us know how we can help you be more successful with SummitAI. Our team will be reaching out to you to see if we can assist! Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") EB Verified User in Banking Enterprise (\> 1000 emp.) 8/16/2021 "Highly recommend as the tool covers almost all the requirements of ITIL framework" 4/5 What do you like best about SymphonyAI IT Service Management? Basic level 1 administrator can customise the reports asper the requiremnet Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Complex workflow and availability monitoring is not covered Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: Recommend the product as it is cost effective when compared with other competitors Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Automation of IT service and incident management and proper reports Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/16/2021 "Complete ITIL Foundation solution" 5/5 What do you like best about SymphonyAI IT Service Management? It is a complete ITIL Foundation solutions which helps in monitoring and adhering to different functions of the Org Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? as of now i dont see something which i dislike but improvemnt can be done Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Incident and SR Management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Luxury Goods & Jewelry](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Luxury Goods & Jewelry") AL Verified User in Luxury Goods & Jewelry Mid-Market (51-1000 emp.) 10/20/2020 "A great technology platform" 4/5 What do you like best about SymphonyAI IT Service Management? Symphony Summit AI Service Management the best ITSM option for future options contains a suite of IT services that improve the standards of production and management in your company. It works firmly linked through channels and guidelines of management processes of changes, incidents, problems and requests, these converge through a service db and configured management called DMSB, the management subcategories within the platform is optimized in the area of ​​Technology. functionalities make it efficient and very versatile. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? I simply do not like that it does not have the updated manuals since with them you can have full use of the platform. Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: We could recommend others but it is the best option price quality Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? I have advised a company where this service was implemented and their IT area yields 30% more, and this for me is only the beginning. Review collected by and hosted on G2.com. Show More 10/27/2020 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/16/2021 "User friendly dashboard & flexible" 4.5/5 What do you like best about SymphonyAI IT Service Management? User friendly dashboard & flexible to use Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Re-opening of tickets are complicated in the tool. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Faster resolution on HGS tickets Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/symphonyai-it-service-management/pricing) SymphonyAI IT Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/servicenow-it-service-management-vs-symphonyai-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-symphonyai-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-symphonyai-it-service-management) ##### ##### SymphonyAI IT Service Management Features Administration Change Management Asset Management Reports & Analytics Service Desk Help Desk Incident Reports Process Workflow Functionality Ticketing System Performance Logging Alerting Management Reporting Administration Console Access Management [ View More Features ](https://www.g2.com/products/symphonyai-it-service-management/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Service Desk](https://www.g2.com/categories/service-desk)[Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which all-in-one CSR and corporate volunteering platform works best for a global company with multiple offices that needs one system across all locations?](https://www.g2.com/discussions/which-all-in-one-csr-and-corporate-volunteering-platform-works-best-for-a-global-company-with-multiple-offices-that-needs-one-system-across-all-locations)[What are the best platforms for database anomaly detection?](https://www.g2.com/discussions/what-are-the-best-platforms-for-database-anomaly-detection)[What mobile app is best for business spend tracking](https://www.g2.com/discussions/what-mobile-app-is-best-for-business-spend-tracking) [What's the leading CDP service for digital agencies](https://www.g2.com/discussions/what-s-the-leading-cdp-service-for-digital-agencies)[What is the top tool for organizing project-related notes?](https://www.g2.com/discussions/what-is-the-top-tool-for-organizing-project-related-notes)[Pros and Cons Details](https://www.g2.com/products/symphonyai-it-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)