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SymphonyAI IT Service Management Reviews & Product Details

SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market.

Seller

SymphonyAI

Discussions

SymphonyAI IT Service Management Community

Languages Supported

English

Product Description

SymphonyAI IT Service Management is an enterprise-class IT operations management platform designed to provide integrated, intelligent and innovative solutions across service, asset, availability and project management.

Overview by

Rajasekharan Unnikrishnan

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

View More Pricing Information

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SymphonyAI IT Service Management Media

SymphonyAI IT Service Management Demo - Unified service portal

A single service portal ends the complexity of multiple IT sites and interfaces, making it easy for end users to get all their service issues addressed. By consolidating the user’s service needs into one place, users can find what they need quickly and easily.

SymphonyAI IT Service Management Demo - Empower self-service

Employees want to be able to get answers and help when and how they need them. Reduce call deflection and improve service experience by empowering users with a self-service experience enhanced by AI and automation.

SymphonyAI IT Service Management Demo - Improved productivity

Deliver better outcomes and improved enterprise productivity by digitizing work processes with the power of AI. Streamline and automate the workflows, provide faster resolution, make the experience simple and more intuitive.

SymphonyAI IT Service Management Demo - Easy administration

Don’t wait weeks and months to launch new services. Roll out services and workflows at lightning speed with just a few drag and drops using our Design Studio. Leverage over 50 built-in modern controls to build forms, workflows, business rules and SLAs of any complexity. Create inspirational desig...

SymphonyAI IT Service Management Demo - 24/7 Omnichannel service desk experience

Deliver always on, natural language service experience to your users with the AI-powered SymphonyAI Digital Agent. The intelligence of AI, auto-resolve capabilities, multichannel support, and advanced natural language understanding make the SymphonyAI Digital Agent a powerful tool for all your us...

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Shashi Kant T.

ITSD Process Lead

Enterprise (> 1000 emp.)

8/12/2021

"User friendly ITSM Solution"

5/5

What do you like best about SymphonyAI IT Service Management?

it gives me a comprehensive dashboard and BI reporting Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

there's nothing to dislike about symphony SUMMITAI solutions Review collected by and hosted on G2.com.

Ramesh B.

IT-Manager.

Enterprise (> 1000 emp.)

8/13/2021

"SummitAI is very good and it is user friendly."

5/5

What do you like best about SymphonyAI IT Service Management?

We mainly work on Ticketing system and it is very useful. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

Nothing as of now. All modules are good. Review collected by and hosted on G2.com.

Verified User in Automotive

Enterprise (> 1000 emp.)

8/13/2021

"Symphony SummitAI ITSM tool is an all in one Tool. Which is helping us to find the required info"

5/5

What do you like best about SymphonyAI IT Service Management?

The best thing is to help us to get the required info in the same tool Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

There is an opportunity for improving on the reporting side for CMDB Review collected by and hosted on G2.com.

Vinoth K.

Technical Lead Infrastructure Operations

Enterprise (> 1000 emp.)

9/9/2020

"Go for it to have customization capabilities and wide variety of features"

5/5

What do you like best about SymphonyAI IT Service Management?

Reporting customization, vendor support, ease of usage to tools, Blog for discussions and periodic upgrades every year to meet industry standards. AI driven capabilities in service management and asset management helps to build a better IT Infrastructure. Integration capabilities with AD, API, Mailbox and Mobile app are seamlessly working good. Implementation time is easier and vendor support is excellent. Product details, Upgrade details are provided in the guide itself which is explained well. Licensing model is flexible and pricing is comparatively less than other products in the market. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

Cosmetic errors on workflow, scripting on catalogs pages and validation of errors post upgrade. Some of the pages loading time is high. Review collected by and hosted on G2.com.

Recommendations to others considering SymphonyAI IT Service Management:

Go for it if you need good customization and reporting capabilities. Regular upgrades with brilliant updates to modules. AI Chatbot feature makes users to log and track their incident or requests easily. Monitoring suite is good and also have wide options to view with the feature. Lot of new customization and modifications can be made by using scripting option which is quite good. Above all, vendor support is exceptionally good and great. Integration capabilities are wide. Custom fields in each module allow to customize as per need from client and each of the field is flexible to report. Implementation architecture is good and also Cloud is available which is easier on upgrades. Review collected by and hosted on G2.com.

What problems is SymphonyAI IT Service Management solving and how is that benefiting you?

AI driven mechanism on Service Management. Customizable reporting module and licensing model. Review collected by and hosted on G2.com.

Max M.

Sr. IT Risk & Compliance Manager

Enterprise (> 1000 emp.)

4/14/2021

"Works Well Enough"

2.5/5

What do you like best about SymphonyAI IT Service Management?

The ability to customize the software is very valuable and helpful. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

I don't particularly appreciate that the software has too many menus, is not user-friendly, and is hard to audit. There are not enough logging reports that are easily accessible. It feels like the software was designed by a coder and not someone with responsibilities in IT management or UX/UI. Review collected by and hosted on G2.com.

Response from Danielle Livy of SymphonyAI IT Service Management

edit

Hi Max – Thank you for taking the time to write a review, we really appreciate it. Regarding the menus, we would be happy to show you how you can modify them and remove what makes sense for you. We are aware that in some of the functionalities an analyst has to perform multiple “clicks” to achieve their goal, and we are confident that these concerns will be addressed in our Everest release coming in early 2022. Our goal is to ensure that admins are empowered to create the experience you need to be the most productive. Please don’t hesitate to let us know how we can help you be more successful with SummitAI. Our team will be reaching out to you to see if we can assist!

Verified User in Banking

Enterprise (> 1000 emp.)

8/16/2021

"Highly recommend as the tool covers almost all the requirements of ITIL framework"

4/5

What do you like best about SymphonyAI IT Service Management?

Basic level 1 administrator can customise the reports asper the requiremnet Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

Complex workflow and availability monitoring is not covered Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/16/2021

"Complete ITIL Foundation solution"

5/5

What do you like best about SymphonyAI IT Service Management?

It is a complete ITIL Foundation solutions which helps in monitoring and adhering to different functions of the Org Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

as of now i dont see something which i dislike but improvemnt can be done Review collected by and hosted on G2.com.

Verified User in Luxury Goods & Jewelry

Mid-Market (51-1000 emp.)

10/20/2020

"A great technology platform"

4/5

What do you like best about SymphonyAI IT Service Management?

Symphony Summit AI Service Management the best ITSM option for future options contains a suite of IT services that improve the standards of

production and management in your company.

It works firmly linked through channels and guidelines of management processes of changes, incidents, problems and requests, these converge through a service db and configured management called DMSB, the management subcategories within the platform is optimized in the area of Technology. functionalities make it efficient and very versatile. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

I simply do not like that it does not have the updated manuals since with them you can have full use of the platform. Review collected by and hosted on G2.com.

Recommendations to others considering SymphonyAI IT Service Management:

We could recommend others but it is the best option price quality Review collected by and hosted on G2.com.

What problems is SymphonyAI IT Service Management solving and how is that benefiting you?

I have advised a company where this service was implemented and their IT area yields 30% more, and this for me is only the beginning. Review collected by and hosted on G2.com.