Easy for Administrators and Engineers. Light Weight application. Review collected by and hosted on G2.com.
Not experienced any negative points as such. Review collected by and hosted on G2.com.
it gives me a comprehensive dashboard and BI reporting Review collected by and hosted on G2.com.
there's nothing to dislike about symphony SUMMITAI solutions Review collected by and hosted on G2.com.
We mainly work on Ticketing system and it is very useful. Review collected by and hosted on G2.com.
Nothing as of now. All modules are good. Review collected by and hosted on G2.com.
The best thing is to help us to get the required info in the same tool Review collected by and hosted on G2.com.
There is an opportunity for improving on the reporting side for CMDB Review collected by and hosted on G2.com.
Reporting customization, vendor support, ease of usage to tools, Blog for discussions and periodic upgrades every year to meet industry standards. AI driven capabilities in service management and asset management helps to build a better IT Infrastructure. Integration capabilities with AD, API, Mailbox and Mobile app are seamlessly working good. Implementation time is easier and vendor support is excellent. Product details, Upgrade details are provided in the guide itself which is explained well. Licensing model is flexible and pricing is comparatively less than other products in the market. Review collected by and hosted on G2.com.
Cosmetic errors on workflow, scripting on catalogs pages and validation of errors post upgrade. Some of the pages loading time is high. Review collected by and hosted on G2.com.
The ability to customize the software is very valuable and helpful. Review collected by and hosted on G2.com.
I don't particularly appreciate that the software has too many menus, is not user-friendly, and is hard to audit. There are not enough logging reports that are easily accessible. It feels like the software was designed by a coder and not someone with responsibilities in IT management or UX/UI. Review collected by and hosted on G2.com.
Hi Max – Thank you for taking the time to write a review, we really appreciate it. Regarding the menus, we would be happy to show you how you can modify them and remove what makes sense for you. We are aware that in some of the functionalities an analyst has to perform multiple “clicks” to achieve their goal, and we are confident that these concerns will be addressed in our Everest release coming in early 2022. Our goal is to ensure that admins are empowered to create the experience you need to be the most productive. Please don’t hesitate to let us know how we can help you be more successful with SummitAI. Our team will be reaching out to you to see if we can assist!
Basic level 1 administrator can customise the reports asper the requirement Review collected by and hosted on G2.com.
Complex workflow and availability monitoring is not covered Review collected by and hosted on G2.com.
It is a complete ITIL Foundation solutions which helps in monitoring and adhering to different functions of the Org Review collected by and hosted on G2.com.
as of now i dont see something which i dislike but improvemnt can be done Review collected by and hosted on G2.com.
Symphony Summit AI Service Management is the best ITSM option for future options. It contains a suite of IT services that improve the standards of production and management in your company. It works firmly linked through channels and guidelines of management processes of changes, incidents, problems, and requests. These converge through a service database and configured management called DMSB. The management subcategories within the platform are optimized in the area of Technology. Functionalities make it efficient and very versatile. Review collected by and hosted on G2.com.
I simply do not like that it does not have the updated manuals since with them you can have full use of the platform. Review collected by and hosted on G2.com.
User friendly dashboard & flexible to use Review collected by and hosted on G2.com.
Re-opening of tickets are complicated in the tool. Review collected by and hosted on G2.com.
Averages based on real user reviews.
4 months
20 months
9%
