--- title: SymphonyAI IT Service Management Reviews meta\_title: 'SymphonyAI IT Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 68 reviews by the users' company size, role or industry to find out how SymphonyAI IT Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 68 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SymphonyAI IT Service Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SymphonyAI IT Service Management but has limited features. Are you part of the SymphonyAI IT Service Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market. * * * Seller [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) Discussions [SymphonyAI IT Service Management Community](https://www.g2.com/products/symphonyai-it-service-management/discuss) Languages Supported English Solution Type All-in-One Overview by Rajasekharan Unnikrishnan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months [ View More Pricing Information ](https://www.g2.com/products/symphonyai-it-service-management/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/symphonyai-it-service-management/competitors/alternatives) ## User Insights Average based on 68 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Enterprise (\> 1000 emp.) 4/14/2021 "User of SummitAI" 5/5 What do you like best about SymphonyAI IT Service Management? One place to enter and get status on Tickets Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? the created templates for Service Requests do not always meet the SR that I am trying to create. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? creating and tracking of tickets Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") EC Verified User in Computer Software Mid-Market (51-1000 emp.) 5/11/2021 "Utilization of Summit for over three years and having found Summit Team easy to work with." 5/5 What do you like best about SymphonyAI IT Service Management? The new AI features that CINDE brings and the support we obtain. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? I have nothing negative to say about this tool. Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: Get a demo, meet with a current user and ask questions Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? We are a full blown MSP with multiple clients in various fields. This is a great tool for supporting ITaaS. Time savings Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Paul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul D.") PD Paul D. IT Manager Computer Software Mid-Market (51-1000 emp.) 8/9/2019 "Best for all IT management solutions." 5/5 What do you like best about SymphonyAI IT Service Management? I like all the features in this tool. It can manage all the IT tasks as a single tool itself. It is easy to use. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? So far this tool has not presented any drawbacks to say so. It has worked well with our system and am happy to see improvements on its features. Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: This is the best tool that I would highly recommend to everyone looking for best IT management platform. It has worked well with our system and I like its features. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? We have been using this tool for IT management and to resolve users queries. So far it has made IT management soon easy. We can now track all IT related data and records under single too. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Purity N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Purity N.") PN Purity N. IT Manager Information Technology and Services Mid-Market (51-1000 emp.) 8/15/2019 "IT Asset Management software " 4.5/5 What do you like best about SymphonyAI IT Service Management? This software allows the user to set up simple automated function within no time. Handles all the IT and non IT assets in use. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? No dislike this software works excellent with all our IT work. Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: We have tried this software in all our assets management and the results are promising and we are pleased to recommend it to you as well and others. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? This software manages all our assets and therefore makes work easier. It is easy to view all asset used by the company in single platform. Automatically keep tract of all hardware and software. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 10/31/2018 "Better productivity and a reliable product" 5/5 What do you like best about SymphonyAI IT Service Management? i had been using Incident management feature frequently and i would say its the best feature i found in the summit service management tool Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Nothing so far. It has been one and half year since i am using this product and i didn't find any issue. Best itsm tool that i have used. Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: I would like to advice everyone to use this great tool! Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Initially i used to find it difficult to get a service or issue resolved but with this tool it has made my life much easier with their effortless and smooth services. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 10/31/2018 "improved productivity for IT-support" 5/5 What do you like best about SymphonyAI IT Service Management? dashboard looks like user friendly, All options are showing up in one page.. flow of the entire tool makes my work effective. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? I never come across anything I I dislike in specific. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? We were facing an issue of manpower all the time. As in we had to resolve it manually but now that we are using Summit tool t has improved the productivity for IT support also It has enabled automation of certain tasks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 10/31/2018 "Good tool, user friendly UI" 5/5 What do you like best about SymphonyAI IT Service Management? The UI of the tool too good. The incident management system is good Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Nothing so far. It's been a nice experience. Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: yeah it's a nice tool, i would recommend this to others Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? IT related issue use to take too long to get resolved which is been done quick with this tool Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") ET Verified User in Telecommunications Enterprise (\> 1000 emp.) 4/3/2018 "ITSM Tool for Service Desk" 4.5/5 What do you like best about SymphonyAI IT Service Management? Simplicity of use and the ability to deploy across multiple geographies. The ability to customize splash screens. Administration of the application is a simple as one could get. The ability to build workflow systems along with the ability to 'park' tickets until information is received. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Lack of knowledge about the underlying database structures and the ability to data mine information. The change over did not allow us to import cleanly our existing data from multiple service desk tools. Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: If you have a home grown solution or need to migrate to a cloud based solution then this would be a perfect choice. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Eliminated several disjoined ITSM look-a-like home grown solutions. One common view across multiple geographies. Workflow without ticket blasting all departments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/symphonyai-it-service-management/pricing) SymphonyAI IT Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/servicenow-it-service-management-vs-symphonyai-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-symphonyai-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-symphonyai-it-service-management) ##### ##### SymphonyAI IT Service Management Features Administration Change Management Asset Management Reports & Analytics Service Desk Help Desk Incident Reports Process Workflow Functionality Ticketing System Performance Logging Alerting Management Reporting Administration Console Access Management [ View More Features ](https://www.g2.com/products/symphonyai-it-service-management/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Service Desk](https://www.g2.com/categories/service-desk)[Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which all-in-one CSR and corporate volunteering platform works best for a global company with multiple offices that needs one system across all locations?](https://www.g2.com/discussions/which-all-in-one-csr-and-corporate-volunteering-platform-works-best-for-a-global-company-with-multiple-offices-that-needs-one-system-across-all-locations)[What are the best platforms for database anomaly detection?](https://www.g2.com/discussions/what-are-the-best-platforms-for-database-anomaly-detection)[What mobile app is best for business spend tracking](https://www.g2.com/discussions/what-mobile-app-is-best-for-business-spend-tracking) [What's the leading CDP service for digital agencies](https://www.g2.com/discussions/what-s-the-leading-cdp-service-for-digital-agencies)[What is the top tool for organizing project-related notes?](https://www.g2.com/discussions/what-is-the-top-tool-for-organizing-project-related-notes)[Pros and Cons Details](https://www.g2.com/products/symphonyai-it-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)