Compare ServiceNow IT Service Management and SymphonyAI IT Service Management 
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At a Glance
Market Segments
Enterprise (74.0% of reviews)
Enterprise (68.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow IT Service Management
Star Rating
(1,193)4.4 out of 5
Market Segments
Enterprise (74.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSymphonyAI IT Service Management
Star Rating
(68)4.6 out of 5
Market Segments
Enterprise (68.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SymphonyAI IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SymphonyAI IT Service Management excels in ease of use with a score of 9.0, making it more user-friendly compared to ServiceNow's score of 8.4. Reviewers mention that the intuitive interface allows for quicker onboarding and less training time.
- Reviewers mention that ServiceNow IT Service Management shines in change management with a score of 9.2, significantly higher than SymphonyAI's 8.6. Users appreciate the robust features that facilitate smoother transitions and minimize disruptions during updates.
- G2 users highlight that SymphonyAI's ticketing system scores 9.1, while ServiceNow's ticketing system is rated slightly higher at 9.4. Users say that both systems are effective, but ServiceNow offers more advanced features for ticket prioritization and notifications.
- Users on G2 report that ServiceNow's asset management capabilities are superior, with a score of 8.9 compared to SymphonyAI's 8.4. Reviewers mention that ServiceNow provides better tools for tracking hardware and software assets, which is crucial for compliance and efficiency.
- Reviewers mention that SymphonyAI's constant monitoring feature scores 9.0, indicating strong performance in real-time oversight, while ServiceNow does not have a comparable score listed. Users say this feature is vital for proactive incident management.
- Users report that ServiceNow's reporting capabilities are more robust, with a score of 8.9 compared to SymphonyAI's 8.5. Reviewers mention that the dashboards and analytics tools in ServiceNow provide deeper insights into service performance and user satisfaction.
Pricing
Entry-Level Pricing
ServiceNow IT Service Management
No pricing availableSymphonyAI IT Service Management
No pricing availableFree Trial
ServiceNow IT Service Management
No trial information availableSymphonyAI IT Service Management
No trial information availableRatings
Meets Requirements
8.9
769
8.7
45
Ease of Use
8.5
988
9.1
46
Ease of Setup
8.1
549
8.7
39
Ease of Admin
8.6
296
8.6
37
Quality of Support
8.5
697
8.4
45
Has the product been a good partner in doing business?
8.8
292
8.7
35
Product Direction (% positive)
8.8
747
8.8
39
Features by Category
Administration
9.0
230
|
Verified
8.6
25
8.7
220
|
Verified
8.3
25
8.8
231
|
Verified
8.5
26
Service Desk
9.1
239
|
Verified
9.1
26
9.2
240
|
Verified
8.8
25
9.0
231
|
Verified
8.3
24
Management
8.9
221
|
Verified
8.5
26
8.9
210
|
Verified
8.8
25
8.8
212
|
Verified
8.2
23
8.8
207
|
Verified
8.1
25
8.5
196
7.3
22
Functionality
9.3
227
|
Verified
9.0
26
8.8
217
7.8
26
8.7
217
|
Verified
8.1
25
8.9
216
|
Verified
7.8
24
Agentic AI - IT Service Management (ITSM) Tools
7.3
41
Not enough data
7.5
40
Not enough data
7.6
41
Not enough data
7.4
40
Not enough data
7.4
40
Not enough data
7.0
40
Not enough data
7.4
41
Not enough data
Monitoring
8.9
220
|
Verified
Not enough data
9.1
229
|
Verified
Not enough data
9.1
232
|
Verified
Not enough data
7.5
29
Not enough data
Management Tools
9.2
232
|
Verified
Not enough data
9.0
226
Not enough data
8.7
217
|
Verified
Not enough data
Generative AI
8.3
104
Not enough data
8.3
119
Not enough data
Agentic AI - Incident Management
7.1
25
Not enough data
7.1
25
Not enough data
7.5
25
Not enough data
7.2
24
Not enough data
7.6
24
Not enough data
7.4
24
Not enough data
7.5
25
Not enough data
Asset Inventory
Not enough data
8.2
17
Not enough data
8.2
16
Not enough data
7.2
15
Not enough data
7.8
15
Not enough data
8.0
17
Generative AI
Not enough data
6.9
12
Not enough data
6.7
12
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.0
17
Not enough data
7.2
16
Not enough data
7.0
15
Not enough data
7.6
15
Functionality
Not enough data
8.2
10
Not enough data
7.2
10
Not enough data
7.4
9
Not enough data
6.9
9
Not enough data
6.5
9
Not enough data
7.6
9
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
6.3
9
Not enough data
6.3
9
Not enough data
6.5
9
Incident Management
9.0
300
8.5
21
8.9
299
8.6
21
9.1
305
9.2
21
8.7
294
8.2
20
8.7
287
8.2
20
Reporting
8.7
298
7.9
21
8.7
276
8.5
20
8.5
171
8.4
18
Access & Usability
8.0
233
7.8
19
8.7
286
8.4
21
8.5
254
8.2
18
8.8
163
8.4
18
Agentic AI - Service Desk
7.5
17
Not enough data
7.7
17
Not enough data
8.2
17
Not enough data
7.7
17
Not enough data
8.3
17
Not enough data
7.4
17
Not enough data
7.5
17
Not enough data
Analysis
Not enough data
7.3
8
Platform
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
8.8
10
Not enough data
7.9
13
Not enough data
8.5
13
Security
Not enough data
8.1
9
Not enough data
6.7
10
Not enough data
6.7
9
Not enough data
8.7
13
Not enough data
8.2
12
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceNow IT Service Management and SymphonyAI IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
ServiceNow IT Service Management is categorized as Incident Management and Configuration Management
SymphonyAI IT Service Management is categorized as Enterprise IT Management, Software Asset Management Tools, and IT Asset Management
Reviews
Reviewers' Company Size
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SymphonyAI IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
27.0%
Computer Software
7.4%
Hospital & Health Care
7.2%
Financial Services
5.4%
Computer & Network Security
3.6%
Other
49.5%
Information Technology and Services
30.3%
Automotive
12.1%
Computer Software
7.6%
Financial Services
6.1%
Manufacturing
4.5%
Other
39.4%
Alternatives
Discussions
What is the ServiceNow now platform?
2 Comments
SC
ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The...Read more
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
Asset Tracking
1 Comment
RK
There are 2 ways to do this:
Buying subscription for ServiceNow Discovery and setting up the environment for setup as per schema as well as maintaining the...Read more
SymphonyAI IT Service Management has no discussions with answers
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