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At a Glance
Market Segments
Mid-Market (59.2% of reviews)
Enterprise (68.2% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(240)4.2 out of 5
Market Segments
Mid-Market (59.2% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSymphonyAI IT Service Management
Star Rating
(68)4.6 out of 5
Market Segments
Enterprise (68.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SymphonyAI IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its Ticketing System with a score of 9.0, providing a user-friendly interface that simplifies ticket creation and management. In contrast, SymphonyAI IT Service Management has a slightly higher score of 9.1, but reviewers mention that its ticketing features are more robust in terms of automation and prioritization.
- Reviewers mention that ManageEngine's Asset Management capabilities are impressive, scoring 8.7, particularly in hardware and software asset tracking. However, users on G2 highlight that SymphonyAI's asset management features, while scoring lower at 8.4, offer better integration with cloud services, which is crucial for enterprise-level clients.
- G2 users indicate that the Ease of Use for SymphonyAI IT Service Management is superior, with a score of 9.0 compared to ManageEngine's 8.5. Reviewers say that SymphonyAI's intuitive design and streamlined workflows make it easier for new users to adapt quickly.
- Users report that ManageEngine's Response Automation feature scores an impressive 8.7, allowing for efficient ticket handling. However, reviewers mention that SymphonyAI's automation capabilities, while slightly lower at 7.8, provide more customizable options that can be tailored to specific business needs.
- Reviewers mention that ManageEngine's Quality of Support is rated at 8.2, which is commendable, but users on G2 express that SymphonyAI's support, rated at 8.5, is more responsive and helpful, particularly for complex issues.
- Users say that the Reporting features in ManageEngine, with a score of 8.8, are comprehensive and user-friendly, allowing for detailed analytics. In contrast, SymphonyAI's reporting capabilities, scoring 8.5, are noted for their real-time data visualization, which some users find more beneficial for immediate decision-making.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
SymphonyAI IT Service Management
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
SymphonyAI IT Service Management
No trial information availableRatings
Meets Requirements
8.6
215
8.7
45
Ease of Use
8.5
215
9.1
46
Ease of Setup
8.1
156
8.7
39
Ease of Admin
8.4
156
8.6
37
Quality of Support
8.2
200
8.4
45
Has the product been a good partner in doing business?
8.3
148
8.7
35
Product Direction (% positive)
8.2
207
8.8
39
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.4
27
Not enough data
7.9
31
Not enough data
8.6
33
Not enough data
7.8
31
Not enough data
8.3
33
Not enough data
8.3
32
Not enough data
Administration
8.8
38
|
Verified
8.6
25
8.8
38
|
Verified
8.3
25
8.9
39
|
Verified
8.5
26
Service Desk
9.2
41
|
Verified
9.1
26
8.9
41
|
Verified
8.8
25
8.8
40
|
Verified
8.3
24
Management
8.6
37
|
Verified
8.5
26
8.6
35
|
Verified
8.8
25
8.6
35
|
Verified
8.2
23
8.7
36
|
Verified
8.1
25
8.1
34
|
Verified
7.3
22
Functionality
9.1
38
|
Verified
9.0
26
8.5
38
|
Verified
7.8
26
8.8
36
|
Verified
8.1
25
8.5
38
|
Verified
7.8
24
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.2
17
Not enough data
8.2
16
Not enough data
7.2
15
Not enough data
7.8
15
Not enough data
8.0
17
Generative AI
Not enough data
6.9
12
Not enough data
6.7
12
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.0
17
Not enough data
7.2
16
Not enough data
7.0
15
Not enough data
7.6
15
Functionality
Not enough data
8.2
10
Not enough data
7.2
10
Not enough data
7.4
9
Not enough data
6.9
9
Not enough data
6.5
9
Not enough data
7.6
9
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
6.3
9
Not enough data
6.3
9
Not enough data
6.5
9
Incident Management
8.7
93
8.5
21
8.6
94
8.6
21
8.8
98
9.2
21
8.0
90
8.2
20
8.1
88
8.2
20
Reporting
8.4
94
7.9
21
8.5
85
8.5
20
8.1
73
8.4
18
Access & Usability
7.2
74
7.8
19
8.1
80
8.4
21
8.5
90
8.2
18
7.9
67
8.4
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
7.3
8
Platform
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
8.8
10
Not enough data
7.9
13
Not enough data
8.5
13
Security
Not enough data
8.1
9
Not enough data
6.7
10
Not enough data
6.7
9
Not enough data
8.7
13
Not enough data
8.2
12
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and SymphonyAI IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Incident Management and Help Desk
SymphonyAI IT Service Management is categorized as Enterprise IT Management, Software Asset Management Tools, and IT Asset Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SymphonyAI IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.2%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.7%
Information Technology and Services
30.3%
Automotive
12.1%
Computer Software
7.6%
Financial Services
6.1%
Manufacturing
4.5%
Other
39.4%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
SymphonyAI IT Service Management has no discussions with answers
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