Compare ManageEngine ServiceDesk Plus and SymphonyAI IT Service Management 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Enterprise (68.2% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSymphonyAI IT Service Management
Star Rating
(68)4.6 out of 5
Market Segments
Enterprise (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SymphonyAI IT Service ManagementManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management
When assessing the two solutions, reviewers found SymphonyAI IT Service Management easier to use, set up, and administer. Reviewers also preferred doing business with SymphonyAI IT Service Management overall.
- Reviewers felt that SymphonyAI IT Service Management meets the needs of their business better than ManageEngine ServiceDesk Plus.
- When comparing quality of ongoing product support, reviewers felt that SymphonyAI IT Service Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SymphonyAI IT Service Management over ManageEngine ServiceDesk Plus.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
SymphonyAI IT Service Management
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
SymphonyAI IT Service Management
No trial information availableRatings
Meets Requirements
8.6
216
8.7
45
Ease of Use
8.5
216
9.1
46
Ease of Setup
8.1
158
8.7
39
Ease of Admin
8.4
157
8.6
37
Quality of Support
8.1
201
8.4
45
Has the product been a good partner in doing business?
8.3
149
8.7
35
Product Direction (% positive)
8.2
208
8.8
39
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
8.6
25
8.8
38
|
Verified
8.3
25
8.9
39
|
Verified
8.5
26
Service Desk
9.2
41
|
Verified
9.1
26
8.9
41
|
Verified
8.8
25
8.8
40
|
Verified
8.3
24
Management
8.6
37
|
Verified
8.5
26
8.6
35
|
Verified
8.8
25
8.6
35
|
Verified
8.2
23
8.7
36
|
Verified
8.1
25
8.1
34
|
Verified
7.3
22
Functionality
9.1
38
|
Verified
9.0
26
8.5
38
|
Verified
7.8
26
8.8
36
|
Verified
8.1
25
8.5
38
|
Verified
7.8
24
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.2
17
Not enough data
8.2
16
Not enough data
7.2
15
Not enough data
7.8
15
Not enough data
8.0
17
Generative AI
Not enough data
6.9
12
Not enough data
6.7
12
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.0
17
Not enough data
7.2
16
Not enough data
7.0
15
Not enough data
7.6
15
Functionality
Not enough data
8.2
10
Not enough data
7.2
10
Not enough data
7.4
9
Not enough data
6.9
9
Not enough data
6.5
9
Not enough data
7.6
9
Agentic AI - Software Asset Management Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk assessment
Not enough data
6.3
9
Not enough data
6.3
9
Not enough data
6.5
9
Incident Management
8.7
93
8.5
21
8.6
95
8.6
21
8.8
99
9.2
21
7.9
91
8.2
20
8.1
89
8.2
20
Reporting
8.3
95
7.9
21
8.5
86
8.5
20
8.0
74
8.4
18
Access & Usability
7.2
74
7.8
19
8.1
80
8.4
21
8.6
91
8.2
18
7.9
67
8.4
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
7.3
8
Platform
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
8.8
10
Not enough data
7.9
13
Not enough data
8.5
13
Security
Not enough data
8.1
9
Not enough data
6.7
10
Not enough data
6.7
9
Not enough data
8.7
13
Not enough data
8.2
12
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and SymphonyAI IT Service Management are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
ManageEngine ServiceDesk Plus is categorized as Incident Management and Help Desk
SymphonyAI IT Service Management is categorized as Enterprise IT Management, Software Asset Management Tools, and IT Asset Management
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SymphonyAI IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Information Technology and Services
30.3%
Automotive
12.1%
Computer Software
7.6%
Financial Services
6.1%
Manufacturing
4.5%
Other
39.4%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
SymphonyAI IT Service Management has no discussions with answers
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