# Freshservice vs SymphonyAI IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshservice excels in user satisfaction, with many praising its intuitive interface and comprehensive features. Users highlight the effectiveness of its ticketing system, noting that features like ticket categories and SLAs significantly enhance agent organization and time management.
- **Users say** that SymphonyAI IT Service Management offers impressive AI-powered automation, which helps streamline incident management. Reviewers appreciate how the platform can automatically categorize incidents and route tickets, making it particularly beneficial for small to medium-sized organizations.
- **According to verified reviews** , Freshservice stands out for its quick implementation process. New users have noted that the onboarding experience is straightforward, with clear documentation that simplifies the setup of a professional help desk.
- **Reviewers mention** that while Freshservice has a robust feature set, some users have experienced slower loading times. However, they still find the overall functionality, including the analytics and dashboard modules, to be highly beneficial for monitoring and managing support operations.
- **G2 reviewers highlight** that SymphonyAI IT Service Management is particularly user-friendly, with a small and handy interface that makes it easy to configure service requests. Users appreciate the ability to create service requests manually or automate them via email, which enhances efficiency.
- **Users report** that Freshservice's quality of support is notably high, with many praising the responsiveness and helpfulness of the support team. This contrasts with SymphonyAI, where some users feel that while the platform is effective, the support could be improved to match the level of service provided by Freshservice.



| | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,339 | 68 | 
| **Largest Market Segment** | Mid-Market (61.8% of reviews) | Enterprise (68.2% of reviews) | 
| **Entry Level Price** | $19.00 | No pricing available | 

---
## Top Pros & Cons

### Freshservice

Pros:
- Ease of Use (158 reviews)
- Features (89 reviews)

Cons:
- Missing Features (54 reviews)
- Limited Features (42 reviews)

### SymphonyAI IT Service Management

Pros:
- Automation (2 reviews)
- Automation Efficiency (1 reviews)

Cons:
- Complex Configuration (1 reviews)
- Complexity (1 reviews)

---
## Ratings Comparison
| Rating | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.9 (1187 reviews) | 8.7 (45 reviews) | 
  | **Ease of Use** | 9.2 (1192 reviews) | 9.1 (46 reviews) | 
  | **Ease of Setup** | 8.8 (977 reviews) | 8.7 (39 reviews) | 
  | **Ease of Admin** | 9.0 (959 reviews) | 8.6 (37 reviews) | 
  | **Quality of Support** | 9.0 (1147 reviews) | 8.4 (45 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (934 reviews) | 8.7 (35 reviews) | 
  | **Product Direction (% positive)** | 9.5 (1170 reviews) | 8.8 (39 reviews) | 

---
## Pricing

### Freshservice

#### Entry-Level Pricing

Plan: STARTER

Price: $19.00

Description: For getting started

Key Features:
- Incident Management
- Knowledge Base
- Self Service Portal

[Browse all 3 editions](https://www.g2.com/products/freshservice/pricing)

#### Free Trial

Yes

### SymphonyAI IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **SymphonyAI IT Service Management** | N/A | N/A |

#### Ticket and Case Management

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.4/10 | 450 |
| **SymphonyAI IT Service Management** | 8.3/10 | 27 |

#### Administration

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Change Management** | 8.6 (324 reviews) ✓ Verified | 8.6 (25 reviews) | 
| **Asset Management** | 8.4 (352 reviews) ✓ Verified | 8.3 (25 reviews) | 
| **Reports & Analytics** | 8.3 (376 reviews) ✓ Verified | 8.5 (26 reviews) | 

#### Service Desk

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Help Desk** | 9.4 (412 reviews) ✓ Verified | 9.1 (26 reviews) | 
| **Incident Reports** | 9.1 (377 reviews) ✓ Verified | 8.8 (25 reviews) | 
| **Process Workflow** | 8.8 (374 reviews) ✓ Verified | 8.3 (24 reviews) | 

#### Management

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Reporting** | 8.5 (315 reviews) ✓ Verified | 8.5 (26 reviews) | 
| **Administration Console** | 8.9 (320 reviews) ✓ Verified | 8.8 (25 reviews) | 
| **Access Management** | 8.8 (283 reviews) ✓ Verified | 8.2 (23 reviews) | 
| **Asset Management** | 8.5 (291 reviews) ✓ Verified | 8.1 (25 reviews) | 
| **Policy Dictation** | 8.1 (228 reviews) ✓ Verified | 7.3 (22 reviews) | 

#### Functionality

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Ticketing System** | 9.5 (345 reviews) ✓ Verified | 9.0 (26 reviews) | 
| **Performance Logging** | 8.7 (269 reviews) ✓ Verified | 7.8 (26 reviews) | 
| **Alerting** | 8.7 (267 reviews) ✓ Verified | 8.1 (25 reviews) | 
| **Automation** | 8.8 (312 reviews) ✓ Verified | 7.8 (24 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.9 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 7.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (9 reviews) | Not enough data | 
| **Decision Making** | 8.0 (9 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.4/10 | 368 |
| **SymphonyAI IT Service Management** | N/A | N/A |

#### Monitoring

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Constant Monitoring** | 8.3 (267 reviews) ✓ Verified | Not enough data | 
| **Timely Alerts** | 8.6 (303 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 8.8 (320 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 6.1 (26 reviews) | Not enough data | 

#### Management Tools

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Ticket Assignment** | 9.0 (341 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 8.9 (331 reviews) | Not enough data | 
| **Lifecycle Visualization** | 8.5 (295 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **AI Text Generation** | 7.8 (137 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (136 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (6 reviews) | Not enough data | 
| **Multi-step Planning** | 5.6 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **SymphonyAI IT Service Management** | 7.5/10 | 17 |

#### Asset Inventory

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.2 (17 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.2 (16 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 7.2 (15 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 7.8 (15 reviews) | 
| **Asset Discovery** | Not enough data | 8.0 (17 reviews) | 

#### Generative AI

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.9 (12 reviews) | 
| **AI Text Generation** | Not enough data | 6.7 (12 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.0 (17 reviews) | 
| **Asset Policy Management** | Not enough data | 7.2 (16 reviews) | 
| **Risk Management** | Not enough data | 7.0 (15 reviews) | 
| **Integrations** | Not enough data | 7.6 (15 reviews) | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | N/A | N/A |
| **SymphonyAI IT Service Management** | 7.0/10 | 10 |

#### Functionality

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | 8.2 (10 reviews) | 
| **License entitlement and usage management** | Not enough data | 7.2 (10 reviews) | 
| **Vendor management and compliance** | Not enough data | 7.4 (9 reviews) | 
| **Automated end user license provisioning** | Not enough data | 6.9 (9 reviews) | 
| **Approved app catalogue** | Not enough data | 6.5 (9 reviews) | 
| **Customized alerts** | Not enough data | 7.6 (9 reviews) | 

#### Agentic AI - Software Asset Management Tools

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Risk assessment

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Shadow IT detection** | Not enough data | 6.3 (9 reviews) | 
| **Software vulnerability assessment** | Not enough data | 6.3 (9 reviews) | 
| **Redundant software functionality identification** | Not enough data | 6.5 (9 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 6.9/10 | 153 |
| **SymphonyAI IT Service Management** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **AI Text Summarization** | 7.2 (76 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Knowledge Base** | 8.4 (140 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (134 reviews) | Not enough data | 
| **Community Forums** | 7.1 (113 reviews) | Not enough data | 
| **Mobile Optimization** | 7.6 (115 reviews) | Not enough data | 
| **Personalization** | 8.2 (134 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Branding** | 8.5 (135 reviews) | Not enough data | 
| **Automation** | 8.7 (140 reviews) | Not enough data | 
| **Artificial Intelligence** | 7.1 (108 reviews) | Not enough data | 
| **Integrations** | 8.1 (130 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 5.3 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 5.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (5 reviews) | Not enough data | 
| **Decision Making** | 5.3 (5 reviews) | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 7.1/10 | 70 |
| **SymphonyAI IT Service Management** | N/A | N/A |

#### Generative AI

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **AI Text Generation** | 7.7 (70 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 7.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.0 (5 reviews) | Not enough data | 
| **Decision Making** | 7.0 (5 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.0/10 | 844 |
| **SymphonyAI IT Service Management** | 8.4/10 | 24 |

#### Incident Management

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | 9.1 (737 reviews) | 8.5 (21 reviews) | 
| **Ticket Prioritization** | 8.9 (737 reviews) | 8.6 (21 reviews) | 
| **Ticket Notifications** | 9.0 (796 reviews) | 9.2 (21 reviews) | 
| **Knowledge Base** | 8.6 (729 reviews) | 8.2 (20 reviews) | 
| **Knowledge Base/Ticket Integration** | 8.6 (695 reviews) | 8.2 (20 reviews) | 

#### Reporting

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Dashboards** | 8.6 (775 reviews) | 7.9 (21 reviews) | 
| **Time Tracking** | 8.2 (639 reviews) | 8.5 (20 reviews) | 
| **Surveys** | 8.2 (615 reviews) | 8.4 (18 reviews) | 

#### Access & Usability

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Mobile** | 8.4 (701 reviews) | 7.8 (19 reviews) | 
| **Self Service** | 8.9 (728 reviews) | 8.4 (21 reviews) | 
| **Active Directory** | 8.5 (550 reviews) | 8.2 (18 reviews) | 
| **Multi-Channel Access** | 8.6 (562 reviews) | 8.4 (18 reviews) | 

#### Agentic AI - Service Desk

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.1 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 7.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 6.7 (8 reviews) | Not enough data | 
| **Decision Making** | 6.7 (8 reviews) | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Freshservice** | 8.2/10 | 364 |
| **SymphonyAI IT Service Management** | 8.0/10 | 14 |

#### Analysis

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Threat Detection** | 7.5 (173 reviews) | 7.3 (8 reviews) | 

#### Platform

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Unified Communications Platform** | 8.3 (232 reviews) | 8.8 (10 reviews) | 
| **Remote Access** | 8.2 (212 reviews) | 8.2 (10 reviews) | 
| **ITIL Policy Compliance** | 8.7 (255 reviews) | 8.8 (10 reviews) | 
| **Asset Tracking** | 8.4 (283 reviews) | 7.9 (13 reviews) | 
| **IT Knowledge Management** | 8.7 (315 reviews) | 8.5 (13 reviews) | 

#### Security

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Endpoint Protection** | 7.8 (178 reviews) | 8.1 (9 reviews) | 
| **Patch Management** | 7.0 (107 reviews) | 6.7 (10 reviews) | 
| **Disaster Recovery** | 7.5 (166 reviews) | 6.7 (9 reviews) | 
| **Service Management** | 8.9 (283 reviews) | 8.7 (13 reviews) | 
| **Workflow Management** | 8.8 (286 reviews) | 8.2 (12 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Freshservice (5):** [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management), [Configuration Management Tools](https://www.g2.com/categories/configuration-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Help Desk Software](https://www.g2.com/categories/help-desk)

**Unique to SymphonyAI IT Service Management (1):** [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshservice | SymphonyAI IT Service Management | 
|---|---|---|
| **Small-Business** | 17.7% | 1.5% | 
| **Mid-Market** | 61.8% | 30.3% | 
| **Enterprise** | 20.5% | 68.2% | 

### By Industry

#### Freshservice

- **Information Technology and Services:** 19.9%
- **Computer Software:** 5.5%
- **Construction:** 4.5%
- **Financial Services:** 3.5%
- **Education Management:** 3.5%
- **Hospital & Health Care:** 3.4%
- **Retail:** 3.1%
- **Computer & Network Security:** 2.6%
- **Non-Profit Organization Management:** 2.3%
- **Marketing and Advertising:** 2.0%
- **Other:** 49.6%

#### SymphonyAI IT Service Management

- **Information Technology and Services:** 30.3%
- **Automotive:** 12.1%
- **Computer Software:** 7.6%
- **Financial Services:** 6.1%
- **Manufacturing:** 4.5%
- **Airlines/Aviation:** 3.0%
- **Consulting:** 3.0%
- **Consumer Electronics:** 3.0%
- **Electrical/Electronic Manufacturing:** 3.0%
- **Health, Wellness and Fitness:** 3.0%
- **Other:** 24.2%

---
## Alternatives

### Alternatives to Freshservice

- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4590 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6997 reviews)
- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (967 reviews)

### Alternatives to SymphonyAI IT Service Management

- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (785 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4590 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (752 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1221 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1125 reviews)
- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (494 reviews)
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (443 reviews)

---
## Top Discussions

### Freshservice

- Title: [How has your experience been with Freshservice support?](https://www.g2.com/discussions/how-has-your-experience-been-with-freshservice-support) — 12 comments, 1 upvote
  > **Top comment:** "So far, great.  I've only worked with them twice, but both times the answer came back within 24 hours."
- Title: [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) — 3 comments, 1 upvote
  > **Top comment:** "We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service..."
- Title: [Whats the best way to populate our inventory?](https://www.g2.com/discussions/whats-the-best-way-to-populate-our-inventory) — 3 comments, 1 upvote
  > **Top comment:** "Hello, honestly that was the only thing I had issue with Fresh Service, there are different ways to do inventory on it, but none are perfect.
Option 1 using..."
- Title: [will you have an on premise solution?](https://www.g2.com/discussions/26729-will-you-have-an-on-premise-solution) — 2 comments, 1 upvote
  > **Top comment:** "No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS..."
- Title: [Can we have access to our database to do some development](https://www.g2.com/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) — 2 comments, 1 upvote
  > **Top comment:** "Freshservice definitely has API hooks into the Google environment.  There are also several in-app ways to create automation but you may not be able to modify..."

### SymphonyAI IT Service Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshservice-vs-symphonyai-it-service-management)