--- title: SymphonyAI IT Service Management Reviews meta\_title: 'SymphonyAI IT Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 68 reviews by the users' company size, role or industry to find out how SymphonyAI IT Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 68 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SymphonyAI IT Service Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SymphonyAI IT Service Management but has limited features. Are you part of the SymphonyAI IT Service Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market. * * * Seller [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) Discussions [SymphonyAI IT Service Management Community](https://www.g2.com/products/symphonyai-it-service-management/discuss) Languages Supported English Solution Type All-in-One Overview by Rajasekharan Unnikrishnan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months [ View More Pricing Information ](https://www.g2.com/products/symphonyai-it-service-management/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/symphonyai-it-service-management/competitors/alternatives) ## User Insights Average based on 68 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/15/2022 "Symphony SummitAI is very well maintained on ITIL framework. Give complete view on CI lifecycle" 5/5 What do you like best about SymphonyAI IT Service Management? The Best part while you configure the Workflow for CR, SR. Very easy to putup the conditions and validation. and tool can be managed with any individuals. cost-effective as compare to sapphire, service now, BMC remedy etc. it provides you the UAT instance which help admin to do complete UAT before making any change Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? As such no limitation with the experience of last 4 yrs with symphony ITSM Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Helps in setting up with desired approval mechanism. Change module can track all journeys & approval & help in justifying the external audits. With over all assets management of CI from procurement to disposal can be tracked. SAM helping in tracking the compliance mgmt. Sumit AI do help in deploying the patches on machnies Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bhavik V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bhavik V.") BV Bhavik V. Jr. Software Engineer Enterprise (\> 1000 emp.) 9/22/2022 "Symphony Summit AI tool" 4.5/5 What do you like best about SymphonyAI IT Service Management? The user interface is very good and it dashboard gives all the information needed Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? As of now nothing, everything seems perfect Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? It is giving me power to communicate with the team and resolve the incident in an effective manner It has a lot of customization options available too. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/15/2022 "Easy to manage & use" 4.5/5 What do you like best about SymphonyAI IT Service Management? Easy to do configuration changes which can be performed by L1/L2 resources, not so complicated interface for IT teams Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Symphony Support is not up to the mark, bugs are treated as a new feature which should be part of any tool for ITSM Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? First of all good solution for small to mid-sized organizations which need minimum tools and skillset to manage the same. This is because its cloud-based solution is easy to integrate with the organization's authentication database for smooth access Easy to manage catalogs & categories helped us to provide the right options to end users for raising SR/INC for their IT issues/requirements. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SR Shashi R. Head of Customer Experience Enterprise (\> 1000 emp.) 7/20/2022 "ITSM solution" 4.5/5 What do you like best about SymphonyAI IT Service Management? Symphony SummitAI - ITSM has been a fantastic tool for our IT and Customer experience team. Its interface is extremely accessible, and it provides all the functionality we want from a help desk system. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Time taken by the support team to resolve any new requirement is very long and most of the time closed without a proper solution. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? We have deployed it for ticketing solutions across multiple verticals, it is keeping records of each incident and we can track resolution turnaround time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Enterprise (\> 1000 emp.) 7/15/2022 "Competant and user friendly service management tool" 4.5/5 What do you like best about SymphonyAI IT Service Management? Ease of implementation, configuration and changes. Can be used to automate all kinds of service management. The support structure is also robust and provides quick response and resolution. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? The analystics/MIS/Dashboard could be made simpler to promote usage of the reporting system by end-users themselves. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Digitalizing the service management aspects of not just IT but other business modules as well. Helps in tracking the resources, efforts spent in service management and service delivery. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andy W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy W.") AW Andy W. Senior Information Technology Manager Small-Business (50 or fewer emp.) 10/28/2021 "Great ITSM Tool" 4/5 What do you like best about SymphonyAI IT Service Management? Easy to use when submitting Incident and Request service. I'm leveraging a lot of the templates, which shorten the time for ticket submission. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? License and yearly renewal cost quite expensive. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? I'm using this to support a bank customer for my call center agent. We can use the incident ticket to create a knowledge base. Review collected by and hosted on G2.com. Show More 11/9/2021 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/18/2022 "It's a good product for managing asset inventory" 3.5/5 What do you like best about SymphonyAI IT Service Management? Managing asset inventory is expirenced good Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? major issue which I realise is agent syncing Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? agent syncing issue Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Janie M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janie M.") JM Janie M. IT Solutions Manager Mid-Market (51-1000 emp.) 2/7/2022 "Doing it Better than ServiceNow" 5/5 What do you like best about SymphonyAI IT Service Management? Simplicity and usability. The interface is easy but SummitAI offers it all. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? There is latency between the selection of some links and when the page builds. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? The main problem is incident management; however, it is followed closely by asset management. It also gives a great CR platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Mid-Market (51-1000 emp.) 2/3/2022 "An honest review" 3.5/5 What do you like best about SymphonyAI IT Service Management? Most of the ITIL rules that are built into the tool already are nice. No need for additional configurations. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Some of the interfaces, especially the administrative portions, can be a bit clunky and the documentation severely needs to be updated/improved. Speed of page loads could be improved. Look and feel of the application should be updated, looks great if it were made back in the early 2000s. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? As a MSP, we utilize different modules for different clients. It is nice to utilize one tool for multiple clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") AE Verified User in Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 11/10/2021 "Summit is a fantastic ITSM Solution" 4.5/5 What do you like best about SymphonyAI IT Service Management? I love the simplicity of the tool, and how it is so customizable. Out of the box it has everything a standard organization would need, but the capabilities are there for intense customization. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? There have been a few instances where the tool does seem to be laggy or slightly non-responsive, but I think this is normally when backups or maintenance jobs are running. Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: I would highly recommend Summit as an ITSM tool, it is easy to implement and works well, and as stated before, very customizable to fit your organization's needs. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? It has really helped is monitor our incidents, as well as build our CMDB from scratch, it never existed before Summit. The Change module has also solved compliance problems for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/symphonyai-it-service-management/pricing) SymphonyAI IT Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/servicenow-it-service-management-vs-symphonyai-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-symphonyai-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-symphonyai-it-service-management) ##### ##### SymphonyAI IT Service Management Features Administration Change Management Asset Management Reports & Analytics Service Desk Help Desk Incident Reports Process Workflow Functionality Ticketing System Performance Logging Alerting Management Reporting Administration Console Access Management [ View More Features ](https://www.g2.com/products/symphonyai-it-service-management/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Service Desk](https://www.g2.com/categories/service-desk)[Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which all-in-one CSR and corporate volunteering platform works best for a global company with multiple offices that needs one system across all locations?](https://www.g2.com/discussions/which-all-in-one-csr-and-corporate-volunteering-platform-works-best-for-a-global-company-with-multiple-offices-that-needs-one-system-across-all-locations)[What are the best platforms for database anomaly detection?](https://www.g2.com/discussions/what-are-the-best-platforms-for-database-anomaly-detection)[What mobile app is best for business spend tracking](https://www.g2.com/discussions/what-mobile-app-is-best-for-business-spend-tracking) [What's the leading CDP service for digital agencies](https://www.g2.com/discussions/what-s-the-leading-cdp-service-for-digital-agencies)[What is the top tool for organizing project-related notes?](https://www.g2.com/discussions/what-is-the-top-tool-for-organizing-project-related-notes)[Pros and Cons Details](https://www.g2.com/products/symphonyai-it-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)