--- title: SymphonyAI IT Service Management Reviews meta\_title: 'SymphonyAI IT Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 68 reviews by the users' company size, role or industry to find out how SymphonyAI IT Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 68 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SymphonyAI IT Service Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SymphonyAI IT Service Management but has limited features. Are you part of the SymphonyAI IT Service Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market. * * * Seller [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) Discussions [SymphonyAI IT Service Management Community](https://www.g2.com/products/symphonyai-it-service-management/discuss) Languages Supported English Solution Type All-in-One Overview by Rajasekharan Unnikrishnan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months [ View More Pricing Information ](https://www.g2.com/products/symphonyai-it-service-management/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/symphonyai-it-service-management/competitors/alternatives) ## User Insights Average based on 68 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) TD Tarun D. Associate Engineer Mid-Market (51-1000 emp.) 5/21/2024 "Review on Symphony AI Summit" 5/5 What do you like best about SymphonyAI IT Service Management? all the configuration in tool wise is handy and easy to use. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Page level scripting must be easier similar to Service Now, as in summit need to write the whole page. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? some time the escalition mails are not triggering when a ticket SLA is violated. Some similar challenges like importing configuration files for IM Category the parent category is created multiple time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AT Ajay T. Dy. General Manager IT Mid-Market (51-1000 emp.) 5/24/2024 "India's ITSM Tool" 5/5 What do you like best about SymphonyAI IT Service Management? Incident logging process is very simple. Incident can be logged in the the user by simply writing a mail. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Handling of of child ticket is not available in the tool due to which chain of the ticket is lost. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Monitoring of the IT incidents and escalating the ticket if not resolved in time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ashish T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashish T.") AT Ashish T. IT Infra manager Enterprise (\> 1000 emp.) 5/24/2024 "Symphony Summit Review" 5/5 What do you like best about SymphonyAI IT Service Management? This is very user friendly and customizable tool , we are very happy to manage Ticketing tool as well as Assetmanagment. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Contract managment not up to the rematk need more development required. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? this is very helpful tool to manage Asset management and ticketing management also we are managing change management from this tool Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC Verified User in Computer Software Enterprise (\> 1000 emp.) 5/28/2024 "An In-Depth Look at SymphonyAI IT Service Management" 3.5/5 What do you like best about SymphonyAI IT Service Management? 1. SymphonyAI IT Service Management has significantly enhanced the efficiency of our processes by streamlining the routine tasks. 2. The user interface is friendly which makes it easy for us to navigate and effectively manage the workflows. 3. Additionally, it has helped us improve our operations whilst utilising the reporting tools it provides. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? 1. Initial integration of SymphonyAI IT Service Management with existing legacy systems can be slightly complex and time-consuming because it requires specialized expertise and additional resources. 2. The periodic updates and system upgrades sometimes cause temporary disruptions. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? It is automating the routine tasks, efficiently resolving the Incidents raised, the Analytics and Reporting feature is assisting in improved and better processes and it has improved the User Experience significantly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller HM Haran M. Enterprise (\> 1000 emp.) 4/24/2024 "Best ITSM Software in the market" 5/5 What do you like best about SymphonyAI IT Service Management? this solution offers a centralized location that simplifies the integration of various functions. It provides an easy-to-navigate system, streamlining the process from asset management to service requests, and then to incident handling. Designed for ease of use in daily operations, it ensures that users can efficiently move through each stage without complication. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? sometime the asset management results not show in real time but that also can able to solve via installing the agents Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Mainly the asset management and user correlation to the assets and tracking all this in one place Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Rohit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rohit S.") RS Rohit S. DevOps Manager Enterprise (\> 1000 emp.) 5/26/2024 "Symphony Summit IT Service Management Tool" 5/5 What do you like best about SymphonyAI IT Service Management? Service Management tool has all the options required in ITSM tool Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? It should provide integration options with REST APIs Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? It helps us to track Service Level Agreements, reminders, and automatic notifications for User Acceptance Testing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SS Syed S. ASE Mid-Market (51-1000 emp.) 5/21/2024 "Review on symphony summitAI" 4.5/5 What do you like best about SymphonyAI IT Service Management? Very user friendly which covers module of itsm itam Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? It's UI should be developed better and it's performance Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? It eases the whole itsm itam process Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DR Dheeraj R. Mid-Market (51-1000 emp.) 4/23/2024 "We are using Symphony Summit since 2017." 4.5/5 What do you like best about SymphonyAI IT Service Management? SymphonyAI Summit is user friendly, can be integrated with muliple applications. Easy to implement the modules like Change, Incident, Request etc. Support is very good. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Device discovery, this need to be enhanced more to cover up maximum device through discovery. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Currently change issue was solved. We have replaced Oracle BPM with SymphonyAI. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ashutosh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashutosh G.") AG Ashutosh G. Sr Tech Analyst Enterprise (\> 1000 emp.) 5/16/2024 "SymphonyAI Summit Feedback" 4/5 What do you like best about SymphonyAI IT Service Management? It is very easy to access and UI is great. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Modifications & Integration are little bit complex. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Integrations and customization should be easy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Harvinder S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harvinder S.") HS Harvinder S. Practice Head - Tools Enterprise (\> 1000 emp.) 2/23/2023 "Mature product for ITSM and ITAM" 5/5 What do you like best about SymphonyAI IT Service Management? This is developed to address maximum use cases in day-to-day operations. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Missing the Network monitoring and patch management functionality Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? This has seamless functionality to manage the physical asset verification process. which gives more clarity in assets across the enterprise Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/symphonyai-it-service-management/pricing) SymphonyAI IT Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/servicenow-it-service-management-vs-symphonyai-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,348) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-symphonyai-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-symphonyai-it-service-management) ##### ##### SymphonyAI IT Service Management Features Administration Change Management Asset Management Reports & Analytics Service Desk Help Desk Incident Reports Process Workflow Functionality Ticketing System Performance Logging Alerting Management Reporting Administration Console Access Management [ View More Features ](https://www.g2.com/products/symphonyai-it-service-management/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Service Desk](https://www.g2.com/categories/service-desk)[Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which all-in-one CSR and corporate volunteering platform works best for a global company with multiple offices that needs one system across all locations?](https://www.g2.com/discussions/which-all-in-one-csr-and-corporate-volunteering-platform-works-best-for-a-global-company-with-multiple-offices-that-needs-one-system-across-all-locations)[What are the best platforms for database anomaly detection?](https://www.g2.com/discussions/what-are-the-best-platforms-for-database-anomaly-detection)[What mobile app is best for business spend tracking](https://www.g2.com/discussions/what-mobile-app-is-best-for-business-spend-tracking) [What's the leading CDP service for digital agencies](https://www.g2.com/discussions/what-s-the-leading-cdp-service-for-digital-agencies)[What is the top tool for organizing project-related notes?](https://www.g2.com/discussions/what-is-the-top-tool-for-organizing-project-related-notes)[Pros and Cons Details](https://www.g2.com/products/symphonyai-it-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)