all the configuration in tool wise is handy and easy to use. Review collected by and hosted on G2.com.
Page level scripting must be easier similar to Service Now, as in summit need to write the whole page. Review collected by and hosted on G2.com.
Incident logging process is very simple. Incident can be logged in the user by simply writing a mail. Review collected by and hosted on G2.com.
Handling of child ticket is not available in the tool due to which chain of the ticket is lost. Review collected by and hosted on G2.com.
This is very user friendly and customizable tool, we are very happy to manage Ticketing tool as well as Asset management. Review collected by and hosted on G2.com.
Contract management not up to the remark, need more development required. Review collected by and hosted on G2.com.
1. SymphonyAI IT Service Management has significantly enhanced the efficiency of our processes by streamlining the routine tasks.
2. The user interface is friendly which makes it easy for us to navigate and effectively manage the workflows.
3. Additionally, it has helped us improve our operations whilst utilising the reporting tools it provides. Review collected by and hosted on G2.com.
1. Initial integration of SymphonyAI IT Service Management with existing legacy systems can be slightly complex and time-consuming because it requires specialized expertise and additional resources.
2. The periodic updates and system upgrades sometimes cause temporary disruptions. Review collected by and hosted on G2.com.
this solution offers a centralized location that simplifies the integration of various functions. It provides an easy-to-navigate system, streamlining the process from asset management to service requests, and then to incident handling. Designed for ease of use in daily operations, it ensures that users can efficiently move through each stage without complication. Review collected by and hosted on G2.com.
sometime the asset management results not show in real time but that also can able to solve via installing the agents Review collected by and hosted on G2.com.
Service Management tool has all the options required in ITSM tool Review collected by and hosted on G2.com.
It should provide integration options with REST APIs Review collected by and hosted on G2.com.
Very user friendly which covers module of ITSM ITAM Review collected by and hosted on G2.com.
It's UI should be developed better and it's performance Review collected by and hosted on G2.com.
SymphonyAI Summit is user friendly, can be integrated with multiple applications. Easy to implement the modules like Change, Incident, Request etc. Support is very good. Review collected by and hosted on G2.com.
Device discovery, this need to be enhanced more to cover up maximum device through discovery. Review collected by and hosted on G2.com.
It is very easy to access and UI is great. Review collected by and hosted on G2.com.
Modifications & Integration are little bit complex. Review collected by and hosted on G2.com.
This is developed to address maximum use cases in day-to-day operations. Review collected by and hosted on G2.com.
Missing the Network monitoring and patch management functionality Review collected by and hosted on G2.com.
Averages based on real user reviews.
4 months
20 months
9%
