--- title: SymphonyAI IT Service Management Reviews meta\_title: 'SymphonyAI IT Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 68 reviews by the users' company size, role or industry to find out how SymphonyAI IT Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 68 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SymphonyAI IT Service Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SymphonyAI IT Service Management but has limited features. Are you part of the SymphonyAI IT Service Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market. * * * Seller [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) Discussions [SymphonyAI IT Service Management Community](https://www.g2.com/products/symphonyai-it-service-management/discuss) Languages Supported English Solution Type All-in-One Overview by Rajasekharan Unnikrishnan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months [ View More Pricing Information ](https://www.g2.com/products/symphonyai-it-service-management/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/symphonyai-it-service-management/competitors/alternatives) ## User Insights Average based on 68 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/13/2021 "My personal experience with Summit AI Tool is really good. I find it user friendly." 5/5 What do you like best about SymphonyAI IT Service Management? Asset registration and search process are quite simple. Also, it has a good connectivity (through API) with other discovery tools. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Some improvements are required in BI reports. Also, consumables and Accessories functions needs to be improved. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Better tracking for IT assets and CIs. Review collected by and hosted on G2.com. Show More 11/11/2021 Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") II Verified User in Insurance Enterprise (\> 1000 emp.) 11/23/2021 "Customer Experience with Symphony SummitAI is excellent." 4.5/5 What do you like best about SymphonyAI IT Service Management? Symphony SummitAI is user-friendly and easy to use. Some niche features in Symphony SummitAI makes it comfortable to use. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? The On the Go customization for different modules needs to be improved. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Reporting and Detail analysis provided in Symphony SummitAI has been influential in adopting and leveraging benefits for the Organization. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NW Nigel W. IS Director - Development and QC Enterprise (\> 1000 emp.) 5/25/2021 "Great Partner To Work With, Wide Range Of Functionality Coverage for Service Management and Assets" 5/5 What do you like best about SymphonyAI IT Service Management? Very configurable and flexible - great vision for the product and roadmap Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Incidents and Service Requests more mature than Work Orders Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: SummitAI has an excellent vision and roadmap for the future - it is worth reviewing, and they are a great partner to work with Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Modern on-line portal, ease of use, Improved end-user satisfaction, self-service enablement Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![David P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David P.") DP David P. Senior Manager, ITSM Enterprise (\> 1000 emp.) 5/12/2021 "Symphony SummitAI is a full service ITSM solution at a great value!" 5/5 What do you like best about SymphonyAI IT Service Management? THe solution is web based, fast, and has a smooth and intuitive interface. Its very customizabile and fit our business demands perfectly. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? An internal issue, but I would like to move to new versions faster. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? We have tenants for IT, HR, and FInance and all data is segregated, so its a low cost ticketing solution for various functional teams in the business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/16/2021 "effectiveness of the tool" 5/5 What do you like best about SymphonyAI IT Service Management? Comprehensive tool which includes the AM / CMDB / Software Management / CM / IM & PM. Managing is effortless with a user-friendly GUI. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Limitation on the workflow in AM / CMDB / Service Management. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? The Major challenges were that upgrade to a newer version corrupts the Service Management configuration settings partially. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tracy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tracy M.") TM Tracy M. Technical Specialist Small-Business (50 or fewer emp.) 8/21/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "User friendly multi tenant " 4/5 What do you like best about SymphonyAI IT Service Management? Easily configured and administered. User friendly. Upcoming AI technology. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Still a lot of growing room and small improvements but the organization is open to all suggestions and strives for constant improvement and feedback. Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: It is a forward moving software company with many opportunities to support business needs. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Self service is mitigating phone calls. Affordability. Review collected by and hosted on G2.com. Show More 5/24/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 7/6/2021 "Experience with SummitAI" 4/5 What do you like best about SymphonyAI IT Service Management? It is an ITIL Compliant Tool. If you want me to do surveys, don't force the number of characters in the response. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Creating custom reports is challenging. As an MSP, we use separate instances for each client. This implmentation has constraints, such as, CINDE can only be implemented in one customer instance Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: This is a great tool for ITIL compliance. Be prepared with all information prior to implementation. Make sure that someone in your team is able to fully participate in the implementation. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? We manage our customer's incidents, requests, and change management. We are able to report on all of this and can show trends over time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller AK Anil K. Consultant Mid-Market (51-1000 emp.) 8/16/2021 "Its a great platform to work on" 5/5 What do you like best about SymphonyAI IT Service Management? The solution has easy to comprehend knowledge articles, easy-to-work-on tickets, and faster resolution. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Nothing as of now, but there is always a need for improvement Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? It has helped in automating many tasks, helps in reporting, easy to understand the functionalities. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 8/16/2021 "Symphony SummitAI is user friendly for administrators to design or manage the application" 5/5 What do you like best about SymphonyAI IT Service Management? Symphony SummitAI is user-friendly for administrators to design or manage the application based on the business needs, has the flexibility to address the critical checkpoints required for the pharma industry. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Sometimes there is a disconnect with the support team, and we have to reiterate the issue with the next level. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? We have integrated SummitAI with other applications in our ecosystem, which has helped us reduce time in addressing the issues or providing service to our users. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 5/26/2021 "Summitai an Unified ITSM Platform" 5/5 What do you like best about SymphonyAI IT Service Management? Simple yet Powerful , Easy to deploy and use, unified Platform makes the interaction with ITSM, ITOM and ITAM easy, Mobility, Easy to build workflow and above all Orchestration makes the Platform Large Enterprise ready. Chatbot in an ITSM Platform is awesome from an End User Perspective. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Workflow is expected to be improved from the current version as the existing one is easy to use, i look for easy to use yet advanced workflow builder with modular independence. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Unified platform across all ITSM modules with ITAM and ITOM helps Large enterprises like ours. Mobility for end users Fully functional Chat bot and other standard channels for usage Transparency and high visibility to users and management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/symphonyai-it-service-management/pricing) SymphonyAI IT Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/servicenow-it-service-management-vs-symphonyai-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-symphonyai-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-symphonyai-it-service-management) ##### ##### SymphonyAI IT Service Management Features Administration Change Management Asset Management Reports & Analytics Service Desk Help Desk Incident Reports Process Workflow Functionality Ticketing System Performance Logging Alerting Management Reporting Administration Console Access Management [ View More Features ](https://www.g2.com/products/symphonyai-it-service-management/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Service Desk](https://www.g2.com/categories/service-desk)[Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which all-in-one CSR and corporate volunteering platform works best for a global company with multiple offices that needs one system across all locations?](https://www.g2.com/discussions/which-all-in-one-csr-and-corporate-volunteering-platform-works-best-for-a-global-company-with-multiple-offices-that-needs-one-system-across-all-locations)[What are the best platforms for database anomaly detection?](https://www.g2.com/discussions/what-are-the-best-platforms-for-database-anomaly-detection)[What mobile app is best for business spend tracking](https://www.g2.com/discussions/what-mobile-app-is-best-for-business-spend-tracking) [What's the leading CDP service for digital agencies](https://www.g2.com/discussions/what-s-the-leading-cdp-service-for-digital-agencies)[What is the top tool for organizing project-related notes?](https://www.g2.com/discussions/what-is-the-top-tool-for-organizing-project-related-notes)[Pros and Cons Details](https://www.g2.com/products/symphonyai-it-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)