--- title: SymphonyAI IT Service Management Reviews meta\_title: 'SymphonyAI IT Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 68 reviews by the users' company size, role or industry to find out how SymphonyAI IT Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 68 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # SymphonyAI IT Service Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SymphonyAI IT Service Management but has limited features. Are you part of the SymphonyAI IT Service Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market. * * * Seller [SymphonyAI](https://www.g2.com/sellers/symphonyai-cf01fc99-7338-420c-9ae6-2c2a4552d056) Discussions [SymphonyAI IT Service Management Community](https://www.g2.com/products/symphonyai-it-service-management/discuss) Languages Supported English Solution Type All-in-One Overview by Rajasekharan Unnikrishnan Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months [ View More Pricing Information ](https://www.g2.com/products/symphonyai-it-service-management/pricing) ## Top-Rated Alternatives [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![ServiceNow IT Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ServiceNow IT Service Management") ServiceNow IT Service Management 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ![Jira Service Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ View All Alternatives ](https://www.g2.com/products/symphonyai-it-service-management/competitors/alternatives) ## User Insights Average based on 68 real user reviews. Implementation Time 4 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Andy(kwangmin) K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy(kwangmin) K.") AK Andy(kwangmin) K. Global IT Transition & Process Excellence (MBA, CISA, PMP, ITIL Expert and 6 Sigma) Enterprise (\> 1000 emp.) 11/10/2021 "In Harman, we have built SUMMITAI solution since 2017." 4/5 What do you like best about SymphonyAI IT Service Management? The mgmt. listens to the customer's voice and works proactively to improve this solution. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? The fundamental foundation wasn't foreseeing future functionality in terms of integration among different modules Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: SUMMITAI solution has been developed and improved to meet the corporation need not only in ITSM but in Enterprise SM. And this is a value-added solution compared with the other market-leading solution. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? The SUMMITAI solution becomes a true ITSM solution directly interacting with a whole user group. So it provides value-added benefits to the organization's operations Review collected by and hosted on G2.com. Show More 5/10/2022 Current UserValidated ReviewerSource: Organic DM Devaiah M. m Enterprise (\> 1000 emp.) 11/22/2021 "Highly Recommend IT Service Management Tool - Best I have uses so far." 5/5 What do you like best about SymphonyAI IT Service Management? Incident, Service request Automation, Change Management, CMDB Management, Support from SummitAI Team Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Nothing much at this stage. Everything works as expected Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: I would highly Recommend Symphony SummitAI - IT Service Management, its relatively easy to use, highly customizable to meet all requirements; Can quickly automate most of the tasks. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? \* Ensuring All Service requests, Incidents are documented and reported effectively. \* Automation of Service requests and Change requests. \* Automation of Alerts. \* Reporting Dashboards. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nishant T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nishant T.") NT Nishant T. Senior Technical Support Manager Enterprise (\> 1000 emp.) 12/15/2021 "excellent tool for monitoring and alert mechanism" 4/5 What do you like best about SymphonyAI IT Service Management? easy to use and configure in environment , timely backend support . Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? some glicthes are still there in network availibilty module Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? We have almost solved all related problems in relation to our official objective along with it we are using summit as ITSM tool as well for ticket logging and Service desk management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite AR Arun R. Senior Engineer - IT Mid-Market (51-1000 emp.) 11/22/2021 "Grateful to SUMMITAI application" 5/5 What do you like best about SymphonyAI IT Service Management? Much easier to integrate with different monitoring tools, and compared to other applications, it carries more number alerts or events. Main part is the support we are getting on this is fantastic. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? There is none because if we dislike or dissatisfy with the tool, then we would have gone to a different tool. Improve the options or fields to have more information. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Solving the problem, we have learned new things related to SummitAI, more about how it works. Benefits are more as we can avoid the known issues and improve the performances. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") CI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/21/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "SUMMIT Review" 4.5/5 What do you like best about SymphonyAI IT Service Management? SUMMIT is an ITSM suite with all the required functionalities and modules. It is a SaaS application and can be easily integrated with different applications and tools. The administritive efforts to setup a new client is minimum, the vendor also considers the recommendations and comes up with frequent relases with new and exiting features. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? BI reporting module needs some improvement. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? We are building a world class CMDB with infrastructure , applications and Digital Services integrated. The CMDB helps business to get an overall view and helps identify vulnerability and TCO. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Gitanjali N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gitanjali N.") GN Gitanjali N. Product Support Team Lead Mid-Market (51-1000 emp.) 11/23/2021 "100% availability 100% operation" 4.5/5 What do you like best about SymphonyAI IT Service Management? The availability of the product over SaaS, it has been available 100% all the time. And the upgrade is smooth. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Limitation in Knowledge Management module is something I request the product to improve on. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? I am using IM, SR, CR, PR and Knowledge Management practices. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RC Roy C. Senior Engineer Enterprise (\> 1000 emp.) 11/11/2021 "Efficient and User Friendly Solution!" 4.5/5 What do you like best about SymphonyAI IT Service Management? I like the overall design of the product, and the GUI design is easy to navigate and understand. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Nothing as of now. There is always room for improvement Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? I got a good support from the development team in case of any issue fixes as well as new requirements specific to complex use cases Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") UC Verified User in Consumer Electronics Enterprise (\> 1000 emp.) 11/22/2021 "Summit is Agile and efficient for today's IT industry." 5/5 What do you like best about SymphonyAI IT Service Management? Summit IT is Agile. It is flexible and adapts itself based on client requirements. Modules are simple, and help provided is extensive. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? The tool, being extensive, sometimes the terminologies could be unfamiliar. Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? It helps us with the ITSM porfolio. The tool is adapted based on our needs and requirements and that is extremely critical. It is constantly improving around dashboards and other portals- incident ..change or problem. The support we receive is immediate. It is a great tool for the constantly evolving IT world. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CD Cletus D. IT Service Delivery Manager Enterprise (\> 1000 emp.) 11/22/2021 "Summit is a good for organizations that have started to implement ITSM process and not very matured" 3/5 What do you like best about SymphonyAI IT Service Management? Low cost of operating. Required features and modules are avaialable. Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Flexibility to make changes, Summit support. Features compared to market leaders Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Structuring service requests from email to service catalogue. IT asset management for tracking assets. Incident management for monitoring incidents and reporting for generating various insights. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic VK Vinoth K. Lead Support operations Enterprise (\> 1000 emp.) 9/16/2020 "Best CRM tool for managing on premise infra" 5/5 What do you like best about SymphonyAI IT Service Management? Easy implementation, vendor support, pricing model and customizable options in service management modules and reporting. Excellent reporting module with dashboards and custom query reporting. API integration with our own Web service creation and multiple mode of integration both GET and POST of the objects Review collected by and hosted on G2.com. What do you dislike about SymphonyAI IT Service Management? Testing issues and bugs on workflows. Upgrade issues because of disconnect between implementation team and development team which makes new features coming up in the upgrades as buggy Review collected by and hosted on G2.com. Recommendations to others considering SymphonyAI IT Service Management: Go for it if you need excellent vendor support and implementation time of the tool is quick and easy Review collected by and hosted on G2.com. What problems is SymphonyAI IT Service Management solving and how is that benefiting you? Pricing , flexible reporting options and excellent vendor support Review collected by and hosted on G2.com. Show More 5/13/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 20 months ### Average Discount 9% [ View More Pricing Information ](https://www.g2.com/products/symphonyai-it-service-management/pricing) SymphonyAI IT Service Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ServiceNow IT Service... 4.5/5(1,948) [ Compare Now ](https://www.g2.com/compare/servicenow-it-service-management-vs-symphonyai-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") Freshservice 4.6/5(1,349) [ Compare Now ](https://www.g2.com/compare/freshservice-vs-symphonyai-it-service-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ManageEngine 4.2/5(250) [ Compare Now ](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-symphonyai-it-service-management) ##### ##### SymphonyAI IT Service Management Features Administration Change Management Asset Management Reports & Analytics Service Desk Help Desk Incident Reports Process Workflow Functionality Ticketing System Performance Logging Alerting Management Reporting Administration Console Access Management [ View More Features ](https://www.g2.com/products/symphonyai-it-service-management/features) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management) [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[IT Asset Management](https://www.g2.com/categories/it-asset-management)[Enterprise IT Management](https://www.g2.com/categories/enterprise-it-management)[Service Desk](https://www.g2.com/categories/service-desk)[Software Asset Management Tools](https://www.g2.com/categories/software-asset-management-tools) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which all-in-one CSR and corporate volunteering platform works best for a global company with multiple offices that needs one system across all locations?](https://www.g2.com/discussions/which-all-in-one-csr-and-corporate-volunteering-platform-works-best-for-a-global-company-with-multiple-offices-that-needs-one-system-across-all-locations)[What are the best platforms for database anomaly detection?](https://www.g2.com/discussions/what-are-the-best-platforms-for-database-anomaly-detection)[What mobile app is best for business spend tracking](https://www.g2.com/discussions/what-mobile-app-is-best-for-business-spend-tracking) [What's the leading CDP service for digital agencies](https://www.g2.com/discussions/what-s-the-leading-cdp-service-for-digital-agencies)[What is the top tool for organizing project-related notes?](https://www.g2.com/discussions/what-is-the-top-tool-for-organizing-project-related-notes)[Pros and Cons Details](https://www.g2.com/products/symphonyai-it-service-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)