SymphonyAI IT Service Management Reviews & Product Details

SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers. SymphonyAI ITSM can generate significant cost savings and a faster time to value compared to any leading players in the market.

Seller

SymphonyAI

Discussions

SymphonyAI IT Service Management Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Rajasekharan Unnikrishnan

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

20 months

View More Pricing Information

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User Insights

Average based on 68 real user reviews.

Implementation Time

4 months

Perceived Cost

$$$$$

Andy(kwangmin) K.

Global IT Transition & Process Excellence (MBA, CISA, PMP, ITIL Expert and 6 Sigma)

Enterprise (> 1000 emp.)

11/10/2021

"In Harman, we have built SUMMITAI solution since 2017."

4/5

What do you like best about SymphonyAI IT Service Management?

The mgmt. listens to the customer's voice and works proactively to improve this solution. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

The fundamental foundation wasn't foreseeing future functionality in terms of integration among different modules Review collected by and hosted on G2.com.

Recommendations to others considering SymphonyAI IT Service Management:

SUMMITAI solution has been developed and improved to meet the corporation need not only in ITSM but in Enterprise SM. And this is a value-added solution compared with the other market-leading solution. Review collected by and hosted on G2.com.

What problems is SymphonyAI IT Service Management solving and how is that benefiting you?

The SUMMITAI solution becomes a true ITSM solution directly interacting with a whole user group. So it provides value-added benefits to the organization's operations Review collected by and hosted on G2.com.

Devaiah M.

Enterprise (> 1000 emp.)

11/22/2021

"Highly Recommend IT Service Management Tool - Best I have used so far."

5/5

What do you like best about SymphonyAI IT Service Management?

Incident, Service request Automation, Change Management, CMDB Management, Support from SummitAI Team Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

Nothing much at this stage. Everything works as expected Review collected by and hosted on G2.com.

Recommendations to others considering SymphonyAI IT Service Management:

I would highly Recommend Symphony SummitAI - IT Service Management, it's relatively easy to use, highly customizable to meet all requirements; Can quickly automate most of the tasks. Review collected by and hosted on G2.com.

What problems is SymphonyAI IT Service Management solving and how is that benefiting you?

* Ensuring All Service requests, Incidents are documented and reported effectively.

* Automation of Service requests and Change requests.

* Automation of Alerts.

* Reporting Dashboards. Review collected by and hosted on G2.com.

Nishant T.

Senior Technical Support Manager

Enterprise (> 1000 emp.)

12/15/2021

"excellent tool for monitoring and alert mechanism"

4/5

What do you like best about SymphonyAI IT Service Management?

easy to use and configure in environment , timely backend support . Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

some glitches are still there in network availability module Review collected by and hosted on G2.com.

Arun R.

Senior Engineer - IT

Mid-Market (51-1000 emp.)

11/22/2021

"Grateful to SUMMITAI application"

5/5

What do you like best about SymphonyAI IT Service Management?

Much easier to integrate with different monitoring tools, and compared to other applications, it carries more number alerts or events. Main part is the support we are getting on this is fantastic. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

There is none because if we dislike or dissatisfy with the tool, then we would have gone to a different tool. Improve the options or fields to have more information. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/21/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"SUMMIT Review"

4.5/5

What do you like best about SymphonyAI IT Service Management?

SUMMIT is an ITSM suite with all the required functionalities and modules. It is a SaaS application and can be easily integrated with different applications and tools. The administrative efforts to set up a new client are minimal, and the vendor also considers the recommendations and comes up with frequent releases with new and exciting features. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

BI reporting module needs some improvement. Review collected by and hosted on G2.com.

Gitanjali N.

Product Support Team Lead

Mid-Market (51-1000 emp.)

11/23/2021

"100% availability 100% operation"

4.5/5

What do you like best about SymphonyAI IT Service Management?

The availability of the product over SaaS, it has been available 100% all the time. And the upgrade is smooth. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

Limitation in Knowledge Management module is something I request the product to improve on. Review collected by and hosted on G2.com.

Roy C.

Senior Engineer

Enterprise (> 1000 emp.)

11/11/2021

"Efficient and User Friendly Solution!"

4.5/5

What do you like best about SymphonyAI IT Service Management?

I like the overall design of the product, and the GUI design is easy to navigate and understand. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

Nothing as of now. There is always room for improvement Review collected by and hosted on G2.com.

Verified User in Consumer Electronics

Enterprise (> 1000 emp.)

11/22/2021

"Summit is Agile and efficient for today's IT industry."

5/5

What do you like best about SymphonyAI IT Service Management?

Summit IT is Agile. It is flexible and adapts itself based on client requirements. Modules are simple, and help provided is extensive. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

The tool, being extensive, sometimes the terminologies could be unfamiliar. Review collected by and hosted on G2.com.

What problems is SymphonyAI IT Service Management solving and how is that benefiting you?

It helps us with the ITSM portfolio. The tool is adapted based on our needs and requirements and that is extremely critical. It is constantly improving around dashboards and other portals- incident ..change or problem. The support we receive is immediate. It is a great tool for the constantly evolving IT world. Review collected by and hosted on G2.com.

Cletus D.

IT Service Delivery Manager

Enterprise (> 1000 emp.)

11/22/2021

"Summit is a good choice for organizations that have started to implement ITSM processes and are not very mature."

3/5

What do you like best about SymphonyAI IT Service Management?

Low cost of operating. Required features and modules are available. Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

Flexibility to make changes, Summit support. Features compared to market leaders. Review collected by and hosted on G2.com.

Vinoth K.

Lead Support operations

Enterprise (> 1000 emp.)

9/16/2020

"Best CRM tool for managing on premise infra"

5/5

What do you like best about SymphonyAI IT Service Management?

Easy implementation, vendor support, pricing model and customizable options in service management modules and reporting. Excellent reporting module with dashboards and custom query reporting. API integration with our own Web service creation and multiple mode of integration both GET and POST of the objects Review collected by and hosted on G2.com.

What do you dislike about SymphonyAI IT Service Management?

Testing issues and bugs on workflows. Upgrade issues because of disconnect between implementation team and development team which makes new features coming up in the upgrades as buggy Review collected by and hosted on G2.com.

Recommendations to others considering SymphonyAI IT Service Management:

Go for it if you need excellent vendor support and implementation time of the tool is quick and easy Review collected by and hosted on G2.com.

What problems is SymphonyAI IT Service Management solving and how is that benefiting you?

Pricing , flexible reporting options and excellent vendor support Review collected by and hosted on G2.com.