Sybill.ai Reviews & Product Details

I have been using Sybill.ai for about a year, primarily to generate weekly reports based on my previous week's sales calls. This feature highlights major follow-ups, ensuring I don't miss anything critical. I find this extremely convenient as it ensures none of my important tasks go unnoticed. Additionally, during calls with clients, I use Sybill.ai to share user research information with my product team, which enhances team collaboration and decision-making. The setup process was notably simple and efficient; I was able to create an account using Google Single Sign-On, integrating it with my existing CRM, which took only about five minutes. I am particularly impressed with the platform's ability to offer meeting intelligence without having to manually review meeting transcripts, saving a considerable amount of time and allowing me to focus on making informed decisions promptly. I use it alongside HubSpot CRM, which integrates seamlessly into my workflow. Sybill.ai offers unparalleled insights and in-depth analysis for sales professionals, making it a crucial tool for my industry. Furthermore, I am enthusiastic about the latest features like CRM autofill and automatic reports, which are very much aligned with my needs. Review collected by and hosted on G2.com.

I feel like sometimes the tool is not perfect at identifying which call is a sales call versus an internal meeting or a coaching call with a client. This imperfection hinders the ability to classify calls correctly and limits the functionality of asking questions based on the type of call. Review collected by and hosted on G2.com.

It is seemless. When I am taking a call it is on the background and I feel confident paying attention without having to take notes. Then asking any questions from its AI Search capabilities if I have a doubt about what was discussed on a call with a client or a team member. Not only it has freed a lot of my time, but helped me stay more focused on listening, instead of taking notes. Review collected by and hosted on G2.com.

Sharing content of calls is a bit cumbersome Review collected by and hosted on G2.com.

It's so easy to use and gives great notes plus awesome email recaps that I can quickly customize. Review collected by and hosted on G2.com.

Sometimes, depending on my call setup, it doesn't join, but that may be an error on my end. Review collected by and hosted on G2.com.

The engagement scoring (nice to dive into empathy/excitement and some of the softer features left out by many recorders) I would like this to be beefed up as a Sybill coaching plan for those that speak too much, or have issues connecting to be given action items to improve on.

I like the ability for the call recorder to show up fairly quickly when needed, and the development speed that appears to result in new features built by their team.

Personally I like where the GTM org for Sybill is headed, and it seems like executive leadership has its sights set in a realistic/scalable way.

But there are a lot of low hanging fruits that I desperately would like to see in the market as a management consultancy for SaaS where my firm implements tech stack items directly with clients/maintains partnerships with other vendors. Review collected by and hosted on G2.com.

- The limits to calls that can be recorded being an hour

- The lack of being able to easily identify and clip key moments in a call for sharing with stakeholders

- Emails generated for call summaries not being totally accurate and requiring significant edits

- Action items generated - wow this is actually a crazy one, you'd think that 20 action items exist on a call when really it was 4-5.

- Speaking of action items, no integration into a project management system to actually action them, it's as good as trying to navigate productivity in a dead doc like a spreadsheet or MS Word.

- The absence of intelligence to ask questions about the conversation similar to GongAMA

- Being able to natively route/attribute different kinds of conversations within the tool instead of relying on a bandaid CRM solution

- The lack of unique features compared to other recorders like fireflies, letterdrop, grain, etc. Review collected by and hosted on G2.com.

Sybill automatically records all of their meetings automatically. It's so easy to use! Sybill is also avialble to sit in on any meeting. The integration for the end users was so easy and simple. The one time I reached out to customer support, they answered my questions immediately. Sybill is used in each and every one of my meetings and has saved me HUNDREDS of hours! I use this all the time!

Upon meeting with the developer's, the Sybill team listens to our feedback & is constantly implementing new features. I can't speak highly enough of this team's dedication to the continual improvement initiatives. Review collected by and hosted on G2.com.

I wish Sybill would tell everyone she was recording.

Being able to replace the photo in MS Teams with our company logo would be great. Review collected by and hosted on G2.com.

I run a small sales team and needed help capturing data from sales calls, training calls, and customer success calls and then getting that data into SFDC. For me, Sybill had the best insights from those calls and I loved how it allows you to capture specific details that are unique to your calls. The integration to SFDC was key, though. I did not want to rely on someone having to manually transcript everything to the opportunity. Sybill does this for us, and not only that, to specific fields that I setup to allign with the data points that Sybill is capturing. Demo > Close > Onboarding > CSM- our start to finish process now has the consistent data it needs to be as efficent and accurate as it can be. Review collected by and hosted on G2.com.

They are a startup, so just know that they are still figuring some things out (which is to be expected). There may be slight communication delays, things like that, just because everyone is wearing several hats. Not really a "dislike" just something to be aware of. Review collected by and hosted on G2.com.

Sybill has made my life easier and really improved my client communications! I'm able to focus on my client calls without being distracted by taking notes. I love the AI generated emails as a template to write a more personalized follow up. Going back to watch the transcripts or search for a specific topic is a great way for me to prep for my next call with that client. Plus, Nisit and team are so helpful and friendly!

I very highly recommend Sybill to all! Review collected by and hosted on G2.com.

I don't dislike much about Sybill. The email transcripts are more formal than I typically write so it would be interesting to adjust the tone of your emails in the settings. The call recaps are more oriented towards sales calls whereas I use Sybill for client calls. However, they are still very helpful for me. Review collected by and hosted on G2.com.

The sybill call recording capabilities rival that of Gong for a fraction of the price. On top of that, they have some neat feature like emotional insights. The best part of sybill might be their customer service though. Any time I've needed help, they reply incredibly fast with helpful answers. Getting set up takes just a few minutes and couldn't be easier. We use Sybill on every external call (mainly sales focused) as well as on some longer internal calls for record keeping and summarizing. Easy to integrate with slack as well to share context with the whole team. Review collected by and hosted on G2.com.

The main thing I'd like to see on Sybill is a bit better of a snipping feature to snip certain sections and share with team mates. Review collected by and hosted on G2.com.

How accurate the notes post-call are. Their feature to write your follow-up email is LIFE CHANGING! Review collected by and hosted on G2.com.

It can be slow and take a long time to send you the note post a call. I've waited hours on some occasions. Review collected by and hosted on G2.com.

The hidden gem, behind the ability to follow-up better is the ability to filter the transcript by questions. You get the question time stamp and then you see how you answered this question. This can be used to create FAQs or tailor your messaging to avoid confusion. But there are a lot of other features I love about Sybill as well. Review collected by and hosted on G2.com.

So far I have not found one, and it seems to be a point of discussion in all of my meetings when people realize I have an AI Notetaker. Review collected by and hosted on G2.com.