---
title: Surveypal Reviews
meta_title: 'Surveypal Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 13 reviews by the users' company size, role or industry to
  find out how Surveypal works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 13
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Surveypal Reviews
**Vendor:** Surveypal  
**Category:** [Experience Management Software](https://www.g2.com/categories/experience-management)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 13
## About Surveypal
Surveypal is a comprehensive customer experience management (CXM) platform designed to help organizations collect, analyze, and act upon customer feedback to drive business growth and enhance customer satisfaction. ​ Surveypal offers two products: Survey Tool: The Survey Tool enables users to create engaging, customizable surveys with a user-friendly drag-and-drop interface. Surveys can be tailored to match the organization's branding and support multiple languages. Distribution is versatile, allowing sharing via links, emails, text messages, QR codes, websites, or integrations with platforms like Zendesk, Salesforce, and Genesys. Real-time response tracking and analytics help monitor survey progress and gather actionable insights. ​ CXM Platform: Surveypal's CXM solution consolidates customer feedback from various channels into a unified view. It employs AI-powered text and sentiment analysis to uncover trends and understand the nuances behind customer comments. This facilitates proactive decision-making and strategic execution, empowering teams to implement changes swiftly and measure their impact on customer experience. ​ With over 17 years of experience and serving more than 600 organizations worldwide, Surveypal emphasizes data security, complying with GDPR and holding ISO 27001 certification. By transforming customer feedback into actionable intelligence, Surveypal enables businesses to enhance customer experiences, foster loyalty, and drive continuous improvement.​





## Surveypal Discussions
  - [What is Surveypal used for?](https://www.g2.com/discussions/what-is-surveypal-used-for) - 1 comment

- [View Surveypal pricing details and edition comparison](https://www.g2.com/products/surveypal/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-05+15%3A40%3A30+-0500&secure%5Bsession_id%5D=ce2700e9-0595-4f26-87b5-4d3628906eb9&secure%5Btoken%5D=0880e8c8c917a09bdeefe98dc4b3988d6d75d08bf86c1fdcadedf530d45ad62e&format=llm_user)

## Surveypal Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions
- Customizable Branding
- Knowledge Management
- Workflow Management
- Email Management
- Feedback Management
- Survey/Poll Management
- Negative Feedback Management

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Multi-Language

****
- Real-Time Reporting
- Drag & Drop
- Surveys & Feedback
- Dashboard
- NPS Survey Structure
- Customizable Forms
- Visual Analytics
- Data Visualization
- Customer Segmentation
- Tagging
- Customer Journey Mapping
- Text Analysis
- Customizable Reports
- Real-Time Notifications
- Alerts/Notifications
- Access Controls/Permissions
- CRM
- Multi-Channel Data Collection
- Multi-Channel Communication
- Customizable Fields
- Real-Time Analytics
- Predictive Analytics
- Collaboration Tools
- Sentiment Analysis
- Trend Analysis
- API
- AI Copilot
- Engagement Tracking
- Customizable Templates
- Reporting/Analytics

## Top Surveypal Alternatives
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,540 reviews)
  - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,025 reviews)
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