Surveypal Reviews & Product Details

Surveypal Overview

What is Surveypal?

Surveypal provides an enterprise-grade online survey platform designed to seamlessly integrate into any CRM system and empower the customer experience. Customer experience management begins with getting the right software tools in place. With Surveypal, any business can leverage customer experience into better customer retention, lower operating costs, increased sales and faster growth. Surveypal makes it easy to create and send beautiful, branded surveys to measure Net Promoter Score, Voice of Customer, and more. Surveys can be taken at the level of the individual ticket and report on overall team performance and individual agents. Capturing real-time feedback in your CRM empowers your team to deliver exceptional customer experience. Where CRM ends, Surveypal CEM begins providing insights that drive better decision-making and better customer experiences. Surveypal is trusted by 10,000+ Customer Experience Experts and organizations like Jive, Medidata, Trivago and DoorDash. Founded in 2007, Surveypal has operations in North America, Europe and Canada. Surveypal empowers businesses to - Improve customer satisfaction and engagement - Capture customer feedback in CRM and instantly react to customer issues - Reduce customer churn - Boost response rates - Increase revenue and sales - Build stronger customer relationships - Engage & develop employees Start improving your customer experience strategy and request a free demo at surveypal.com

Surveypal Details
Website
Languages Supported
German, English, Finnish, Dutch, Russian, Spanish, Swedish
Product Description

Surveypal is an online customer survey platform. Surveypal helps companies of all sizes to succeed at gathering feedback from their customers they can act on.


Seller Details
Seller
Surveypal
Company Website
Year Founded
2007
HQ Location
Palo Alto, CA
Twitter
@surveypal
3,665 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®

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Surveypal Reviews

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Team Manager
Consumer Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love how this software is characterized by having different services in a single panel and thus making

it much easier and more useful, knowing how our employees and customers think, offering different types of tools to create small comments or complete surveys and in this way Know their opinion and improve the quality of the organization. Review collected by and hosted on G2.com.

What do you dislike?

There is no feature that upsets me, although it can improve technical support sometimes occurs that your responses may be very slow. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend it because I have used the software a lot and for me it is very easy and useful m in addition to that it already became necessary in sample companies, because it helped to improve in the growth of This, for this we are happy and also because it has improved the areas of Work makes us happy that everything flows in order, I recommend it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Previously we have had very serious problems and greatly affected the communication of the company, the organization has been affected by not having certain answers about the work members, that is why we are looking for a solution and we find Surveypal that offers us among its characteristics, not only Listening to employees, it also investigates the market and reduces all the information by offering necessary responses to improve the company and work areas. Review collected by and hosted on G2.com.

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Open Discussions in Surveypal
New life
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Les logiciels de service en ligne sont légions autant que les enquêtes de satisfaction disséminées sur le Web. Il n’est jamais facile de trouver le bon outil lorsqu’on en a besoin et nous ne sommes jamais vraiment satisfait de ce que l’on trouve. Review collected by and hosted on G2.com.

What do you dislike?

pouvez grâce SurveyPal évaluer l’expérience client en un coup d’œil. Il est possible de récupérer un grand nombre de détails et d’informations liés à vos clients car le logiciel vous donne la possibilité d’examiner en temps réel tous les commentaires laissés par vos utilisateurs. Vous pouvez donc agir Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

L’espace de reporting est facilement personnalisable pour chaque utilisateur de votre organisation, du coup cela peut permettre une meilleure pratique d’usage au sein de votre business. Review collected by and hosted on G2.com.

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AT
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It creates automatic workflows and makes it easier to collect data. Interface is very user friendly Review collected by and hosted on G2.com.

What do you dislike?

If there are too many comments, it takes time to review them all. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps me as an administrator to see what is functional and what is not. Review collected by and hosted on G2.com.

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