Top 10 SuccessKPI Alternatives & Competitors

Top 10 Alternatives to SuccessKPI Recently Reviewed By G2 Community

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Balto
By Balto
4.8/5
(587)
Product Description
Balto connects contact center agents with AI to enable better conversations that deliver results.
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Reviewers say compared to SuccessKPI, Balto is:
Slower to reach roi
Better at support
Easier to do business with
Categories in common with SuccessKPI:
Contact Center Quality Assurance
Speech Analytics

Talkdesk
By Talkdesk
4.4/5
(2,503)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to SuccessKPI, Talkdesk is:
Slower to reach roi
Better at support
More usable
Categories in common with SuccessKPI:
Contact Center Workforce
Contact Center Quality Assurance
Speech Analytics

JustCall
By Saas Labs
4.3/5
(2,382)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to SuccessKPI, JustCall is:
Slower to reach roi
Better at support
More usable
Categories in common with SuccessKPI:
Contact Center Workforce
Contact Center Quality Assurance
Speech Analytics

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NiCE CXone
By NiCE
4.3/5
(1,730)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to SuccessKPI, NiCE CXone is:
Slower to reach roi
Better at support
More usable
Categories in common with SuccessKPI:
Contact Center Workforce
Contact Center Quality Assurance
Speech Analytics

Genesys Cloud CX
By Genesys
4.4/5
(1,541)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to SuccessKPI, Genesys Cloud CX is:
Slower to reach roi
Better at support
More usable
Categories in common with SuccessKPI:
Contact Center Workforce
Contact Center Quality Assurance
Speech Analytics
Genesys AppFoundry Marketplace

Sprinklr Service
By Sprinklr
4.3/5
(735)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to SuccessKPI, Sprinklr Service is:
Slower to reach roi
Better at support
Easier to do business with
Categories in common with SuccessKPI:
Contact Center Workforce
Contact Center Quality Assurance
Speech Analytics

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(610)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to SuccessKPI, Five9 Intelligent Cloud Contact Center Platform is:
Slower to reach roi
Better at support
Easier to do business with
Categories in common with SuccessKPI:
Contact Center Workforce
Contact Center Quality Assurance
Speech Analytics

Calabrio ONE
By Verint
4.5/5
(387)
Product Description
Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system.
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Reviewers say compared to SuccessKPI, Calabrio ONE is:
Slower to reach roi
Better at support
More usable
Categories in common with SuccessKPI:
Contact Center Workforce
Contact Center Quality Assurance
Speech Analytics

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,320)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to SuccessKPI, Agentforce Service (formerly Salesforce Service Cloud) is:
Slower to reach roi
Better at support
Easier to do business with
Categories in common with SuccessKPI:
Contact Center Workforce
Contact Center Quality Assurance