Smartsheet Reviews & Product Details

Smartsheet has become a critical part of our game operations and event management workflow. We use it to coordinate game-day staff, manage event timelines, track promotions, organize sponsor activations, and communicate across multiple departments. The spreadsheet-style interface makes it easy for both experienced and new users to navigate, while dashboards and reports provide quick visibility into the status of projects and upcoming events.

The automation capabilities have significantly improved our efficiency by automatically sending reminders, collecting information through forms, routing approvals, and updating stakeholders without requiring manual follow-up. This has reduced administrative workload and helped ensure nothing falls through the cracks during busy game days and event periods.

Performance has been consistently reliable, even when managing large amounts of operational information across multiple teams and events simultaneously. Smartsheet's integrations and reporting tools help keep everyone aligned and working from the same source of truth, reducing miscommunication and duplicate work.

From a return-on-investment perspective, the time savings alone have justified the platform. Tasks that previously required multiple emails, spreadsheets, and meetings can now be managed through a single system. Onboarding new staff members is straightforward thanks to the familiar interface and extensive training resources available.

The newer AI capabilities show promise for helping teams build formulas, summarize data, and generate insights more quickly. Overall, Smartsheet has improved organization, communication, accountability, and execution across our game operations department, making it easier to deliver a consistent and professional fan experience at every event. Review collected by and hosted on G2.com.

The mobile experience, while functional, could be improved for event staff working in fast-paced environments. Faster navigation between forms, reports, and sheets, along with more offline capabilities, would be beneficial for teams operating in arenas, venues, and live-event settings where connectivity can sometimes be inconsistent. Review collected by and hosted on G2.com.

The platform makes complexity feel manageable by automating routine tasks through very simple steps. I can create forms and use different levels of authentication for editing, sharing, and viewing sheets. It also allows people who aren’t part of the workspace to submit forms, which is helpful.

That said, I’d like more UI/UX-focused functionality in forms. For example, it would be great if dropdown menu options could include logos or small images, or if there were generally more refinement in how forms look and behave. I’d also prefer stronger auto-save, so I don’t have to save my work every time.

Performance is good for a small or medium-sized company like ours, but it would be better if changes didn’t take so long to refresh. Pricing is decent, and the ROI has been good for us. Integration, however, has been disappointing, as I’ve only been able to get it working with Microsoft Teams. Review collected by and hosted on G2.com.

A few things I dislike are the complexity of integrating with apps that are already supported, and the limited options to integrate with both ERP and MES systems like Teams, Dynamics, etc. Another issue is that you have to manually save changes, since they don’t auto-save. I’d love to see that improved in the future. I’d also like more flexibility to be creative on the UI/UX side when designing the forms. Review collected by and hosted on G2.com.

I like Smartsheet because it makes it easy to track tasks, update status, and manage work in one place. It helps me stay organized and makes teamwork easier. Review collected by and hosted on G2.com.

It takes time to understand all the features. Apart from that, it is a useful tool for managing work. Review collected by and hosted on G2.com.

I appreciate the ability to easily collab in the smart sheet amongst multiple users. Unlike excel, multiple users can be in the same sheet and get real up to date edits. Additonally, I appreciate the ability to export to excel just in case there are further edits I would like to make. I do not personally pay for the service, as the company does for me. Review collected by and hosted on G2.com.

When I am in my personal tab from a larger sheet and I click the link to go to the main sheet, the link does not take me to a screen directly to the link. I need to scroll one up or one down to get to the correct line. Review collected by and hosted on G2.com.

I use Smartsheet daily as the main tool for project management and control, and my experience has been extremely positive. The platform offers an intuitive and easy-to-use interface, allowing teams from different areas to track activities, deadlines, and responsibilities in an organized and transparent manner. The flexibility in creating and customizing spreadsheets, dashboards, and reports is excellent, as I can adapt the tool to the specific needs of each project. The automation features significantly contribute to reducing manual activities, increasing productivity, and minimizing operational errors. I also love the real-time visibility of project progress, which facilitates the monitoring of indicators, the identification of deviations, and making quicker and more assertive decisions. Additionally, the ability to centralize information, documents, approvals, and controls in a single environment is very valuable to me. The initial setup process was excellent, super fast, and easy to adapt. Review collected by and hosted on G2.com.

it would be interesting to have more visual customization options for dashboards and charts Review collected by and hosted on G2.com.

We use it to manage projects and track tasks across our team. Automatic email notifications are sent when a new entry is added or when a task is assigned, helping everyone stay updated without manual follow-up.

We have not integrated it to any other software, but I would like to see if that is possible and how.

I also like that multiple files can be attached directly to rows very quickly and team members can add comments on specific line items, making communication and document management much more organized. Overall, it helps us keep project information in one place and improves workflow efficiency.

Performance wise I think its at par of expectations

Have not used AI / intelligence features of smartsheet. Review collected by and hosted on G2.com.

New users may need some time to understand all the features and set up workflows correctly. The pricing can also become expensive as the number of users grows, especially for larger teams. Review collected by and hosted on G2.com.

What I like best about Smartsheet is its flexibility for project tracking and stakeholder reporting. As a Business Analyst, I use it to manage work items, track progress, and create dashboards that provide clear visibility into project status. It is easy to collaborate across teams. Review collected by and hosted on G2.com.

While Smartsheet is powerful and flexible, some advanced configurations can be difficult to set up and maintain. Reporting and dashboard capabilities are good, but they can feel limited compared to dedicated BI tools. Performance can also slow down when working with very large sheets or complex cross-sheet dependencies. Review collected by and hosted on G2.com.

This is Online Excel records which can be shared with anyone. This is real time update from the team on particular task. Group members can real time share and update the details to arrive at conclusion. This is very fast and reliable. Review collected by and hosted on G2.com.

Need offline tool instead of browser base records. Review collected by and hosted on G2.com.

I like how diverse creating a sheet is. It allows us to add many different qualities all the one sheet. It is also very user friendly, you do not have to be a tech genius to use it. The support team is also very responsive when needed Review collected by and hosted on G2.com.

The only thing I dislike is that sometimes putting in formulas gets confusing and difficult to calculate exactly what I need. Review collected by and hosted on G2.com.

One of the biggest advantages of Smartsheet is its ability to manage tasks that require collaboration across different departments. The platform provides excellent visibility and helps keep everyone aligned. In addition, data stored in Smartsheet can be easily exported to Excel and other formats, making reporting and data analysis convenient and efficient. Review collected by and hosted on G2.com.

When working with large sheets, it can be difficult to navigate between rows that are far apart because there is no feature to pin or bookmark important rows for quick access. Review collected by and hosted on G2.com.