Smartsheet Reviews & Product Details

I find Smartsheet simple to use, and adoption is high, so it doesn’t take long to teach new employees. It’s also a powerful, scalable tool: I can use it for simple things like task management and keeping data in sheets, or for more sophisticated projects with lots of assets. I like being able to automate spreadsheet processes and set up workflows to collect data from colleagues. Smartsheet also helps automate project execution, support governance, and give us a single point of truth for project management. The initial setup was very easy and took us only two weeks. Review collected by and hosted on G2.com.

I’m not super satisfied with Smartsheet’s support team. When I have problems, it takes a long time to get them resolved, and I think Smartsheet should invest more in support. The business license is pretty cheap, but the enterprise license is expensive. Review collected by and hosted on G2.com.

What I like about using smartsheet is I can ask someone to update selected fields without giving access to the entire sheet and also the dynamic view feature which can expose only relevant records or fields without sharing the source sheet Review collected by and hosted on G2.com.

the higher ongoing cost per user, most work requires an internet connection, Review collected by and hosted on G2.com.

I like having everything in one place and digital, and being able to track progress on tasks and movements. I can access Smartsheet remotely whenever and wherever I need to, and it isn’t paper-based. The workflows and automations are the biggest feature for me because I get messages as soon as web forms are submitted, sent to the right people. It makes everything fluid and accessible, with the right levels of accountability within the team. Setup was really easy for me, and now the process works much more clearly. Review collected by and hosted on G2.com.

The app is good to have on the go, but it isn’t as great as the web version and doesn’t have all the features I need. The change from paper forms to automation was a little slower and meant more emails for the team, though it works much more clearly now. With the change in cost and structure, Smartsheet is very expensive, and the charities and organizations we work with may not be able to afford it. Review collected by and hosted on G2.com.

The flexibility in how it can be used across various needs Review collected by and hosted on G2.com.

I wish it functioned more like a relational data base. Where come columns in one worksheet can be related together (similar to microsoft access from years ago).

I wish there was an easier way to copy a column that contains contacts. within org. This is a common column in many of my worksheets across various projects. When a change to this type of column is needed, I can't easily just make the change in one worksheet then copy/paste into multiple others. Note: if this relational aspect described above existed, I could just have one worksheet with the list, point that list to all other sheets, then only have to change the one column in one sheet Review collected by and hosted on G2.com.

I really like the calendar view, as it is an easy and streamlined way to look at all our products - both released and upcoming - to find our key information such as SKUs or quantity in warehouse. This saves me time when I need to find this information quickly, and I use it quite frequently. Review collected by and hosted on G2.com.

I find at times the interface can be a little "janky" or old fashioned - especially when I do not look at it in calendar view. I often have a hard time finding the information I need outside of calendar view. Review collected by and hosted on G2.com.

I use Smartsheet for everything. It helps me stay on task and keep track of things I can’t remember all in my head. I create dashboards and reminders, and use automation for project implementation and onboarding. I like how intuitive it is and how similar the actual sheet is to Excel. I also found the initial setup very easy. Review collected by and hosted on G2.com.

I find Smartsheet’s licensing and seating confusing. People in the same company have different plans, and when I’m invited to someone’s sheet, I still have to pay to be on their plan, which doesn’t make sense to me. I’ve tried to address this several times, but they keep saying they’ll get back to me, and I still don’t have an answer. Review collected by and hosted on G2.com.

How easy and responsive the ui is and how fast I can learn it from other apps. It is also very easy to integrate with Chat GPT, as for performance it is working a bit slower than expected on my PC, the pricing seems fine for what it offers. The onboarding provided everything I needed. AI works good. Review collected by and hosted on G2.com.

One of the main pain points is that managing large and complex sheets can become difficult, especially when working with many rows, dependencies, attachments, and linked information. Navigation and finding specific information could be faster and more intuitive. Review collected by and hosted on G2.com.

Ability to control the autonomous workflows and view cell history Review collected by and hosted on G2.com.

Cannot export filtered sheet

Smartsheet automatically formats your cells - we lose valuable information since a field may contain part numbers with letters, but because it automatically formats them, we lose leading and trailing zeros.

Smartsheet server is horribly slow.

Description for why workflows fail is horrendous

Only being able to run a workflow by row and not by any other created filter is horrible.

Workflows are so robust that any workflow change disrupts the entire field.

Cannot limit content of a field if deemed mandatory Review collected by and hosted on G2.com.

What I like best about Smartsheet is its ability to bring project planning, execution, and reporting into a single platform. As a PMO and Program Leader, I regularly use automated workflows, dashboards, reports, and resource management to provide executives with real-time visibility into project health, risks, dependencies, and budget status.

One feature that has significantly improved my workflow is automated alerts and approval workflows. Instead of manually chasing status updates, Smartsheet automatically notifies stakeholders when actions are required, saving several hours each week and improving accountability across teams.

Another capability I rely on is executive dashboards. Rather than spending time building PowerPoint reports, I can provide leaders with live portfolio data that updates automatically, allowing faster decision-making.

An unexpected benefit has been the platform's flexibility. I've used Smartsheet not only for project management, but also for PMO governance, intake management, RAID logs, resource planning, and strategic portfolio tracking. It scales well from managing a single project to overseeing enterprise-wide transformation programs. Review collected by and hosted on G2.com.

While Smartsheet is a powerful platform, one challenge is that it can become difficult to govern at scale. As organizations grow, it's easy for teams to create duplicate sheets, inconsistent reporting structures, and disconnected workflows without strong PMO standards.

I've also found that advanced portfolio management and cross-project dependency tracking can require significant configuration compared to purpose-built PPM tools. While Smartsheet is highly flexible, that flexibility sometimes means additional effort to build and maintain enterprise-level solutions.

Another area for improvement is executive reporting across large portfolios. Although dashboards are effective, creating highly customized analytics and forecasting often requires integrations with Power BI or other reporting tools to achieve deeper insights.

That said, these limitations are generally outweighed by the platform's ease of adoption, automation capabilities, and ability to quickly deliver value across project, program, and portfolio management functions. Review collected by and hosted on G2.com.

I like Smartsheet’s flexibility, multiple views, automation, and dashboards. The dashboards automatically bring information together across multiple sheets, which makes it quick and easy for me to present to the leadership team. The automation and dynamic dashboards also make my manual work easier. I use Smartsheet to manage deliveries, projects, and cross-functional collaboration, and I found the initial setup very easy. Review collected by and hosted on G2.com.

I find advanced formulas clunky compared with Excel. Cross-sheet references require tedious manual range selections, and the lack of modern functions like XLOOKUP forces me to use complex nested logic. Navigating large, linked sheets can also cause noticeable lag. Review collected by and hosted on G2.com.