--- title: Smartlook Reviews meta_title: 'Smartlook Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 874 reviews by the users' company size, role or industry to find out how Smartlook works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 874 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Smartlook Reviews **Vendor:** Cisco **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 874 ## About Smartlook Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text. - Building conversion funnels and finding out where most of their users are leaving the website/app (and seeing what they did before they left). - Creating heatmaps of visitors’ clicks, scrolls, and moves, to highlight popular elements. Smartlook cuts out all the guesswork and gathers brands’ app data together on one central dashboard, which enables sharing and collaborating with colleagues. This means clear, data-driven decision-making for product managers, marketers, UX designers, and developers to constantly improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX. ## Smartlook Pros & Cons **What users like:** - Users praise the **analytics capabilities** of Smartlook, especially for visualizing user behavior and enhancing decision-making. (2 reviews) - Users appreciate the **ease of use** of Smartlook, highlighting its intuitive interface and effective analytics tools. (2 reviews) - Users appreciate the **intuitive interface and custom dashboards** of Smartlook, enhancing focus on key metrics and user behavior. (2 reviews) - Users praise the **clean and attractive interface** of Smartlook, enhancing navigation and focusing on essential metrics. (2 reviews) - Users value the **affordable pricing** of Smartlook, especially appreciating the useful free plan for trials. (1 reviews) - Capabilities (1 reviews) - Users value the **customization options** in Smartlook, finding custom dashboards crucial for focusing on key metrics. (1 reviews) - Dashboard Customization (1 reviews) - Dashboard Usability (1 reviews) - Data Analysis (1 reviews) **What users dislike:** - Users find the **cluttered interface** can be overwhelming, hindering the overall user experience with Smartlook. (1 reviews) - Users find the **complex features** of Smartlook, like creating heat maps, challenging and restricting for free plans. (1 reviews) - Users often experience **dashboard issues** , such as an overloaded interface and occasional visual glitches, affecting usability. (1 reviews) - Users are frustrated by the **limited 1-month data retention** and difficulties in creating and maintaining heat maps. (1 reviews) - Users find the **delays in tracking record duration and heat map creation** hinder their experience with Smartlook. (1 reviews) - Difficult Learning (1 reviews) - Difficult Navigation (1 reviews) - Display Issues (1 reviews) - Error Handling (1 reviews) - Users find the **frustration** from UI inconsistencies and overload makes Smartlook cumbersome to use effectively. (1 reviews) ## Smartlook Reviews ### 1. Really great software **Rating:** 4.5/5.0 stars **Reviewed by:** Nicolò S. | CEO / Marketers / Instagram Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Smartlook?** immediate and super responsive customer support. **What do you dislike about Smartlook?** Unclear funnel procedures,We have no problems with the rest. **Recommendations to others considering Smartlook:** Sure, I recommend this solid platform. **What problems is Smartlook solving and how is that benefiting you?** Total monitoring of customer e-commerce. ### 2. Insights I couldn't do without! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Smartlook?** It's a super clean interface and easy to understand. The recordings provide amazing insights into what website visitors actually look at. It helped me fix a few issues already and improved my website visitor experience. **What do you dislike about Smartlook?** There is nothing in the software I would change at present. **What problems is Smartlook solving and how is that benefiting you?** Understanding visitor journey of our website visitors and improve our website for them going forward. **Official Response from Lara Pieterse:** > Thank you for the wonderful review! It really makes my day hearing how Smartlook is able to make a positive difference to our users. I wish you many more happy web visitors. All the best, Lara ### 3. Precise and does exactly what you need. **Rating:** 5.0/5.0 stars **Reviewed by:** Imran M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Smartlook?** The insights are pretty impressive, love that they're doing all of it for the app as well. I was looking for a platform where I could get screen recording insights on both the web and app. The heatmaps tell you exactly where to focus. **What do you dislike about Smartlook?** nothing really. nothing really. nothing really. nothing really. nothing really. nothing really. **Recommendations to others considering Smartlook:** I would definitely recommend others to try Smartlook. The results will speak for themselves. There's no switching back to other platforms after you use smartlook. **What problems is Smartlook solving and how is that benefiting you?** Improvising our existing features, understanding what features aren't being used or aren't visible to the user. The Problems a user runs into and technical errors. Which area is more likely to be clicked and most clicked. How is our app performing overall? How many users are able to successfully finish the onboarding. It also helps us understand the user's entire journey **Official Response from Zuzana Lukášová:** > Hi Mohammed, thank you for your review! ### 4. Unfulfilled promises **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** - easy installation - can record user activity **What do you dislike about Smartlook?** - can not link data to the user during the trial period or in free plan (but creates an internal user profile, just do not allow you to link data, and you have to do this manually) - heatmaps just do not work, and you have to contact support to know what this time happened - recorder does not distinguish mouse or keyboard interactions - support is not helpful at all **What problems is Smartlook solving and how is that benefiting you?** TBH right now none. My goal was to inspect users behaviour on the website, but the tool is just too simple. **Official Response from Lara Pieterse:** > Hi there, Thanks for sharing your feedback. I'm really sorry that Smartlook didn't meet your expectations. I'll pass your feedback on to the team to see how we can improve. Please feel free to reach out to me directly at lara.pieterse@smartlook.com if you wish to discuss these points further. All the best, Lara ### 5. It's an overall great product, I'll recommend for business owners. **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua E. | Mobile Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** I love the fact that it helps business owners analyse the behaviors of their customers/consumers **What do you dislike about Smartlook?** I don't have anything to dislike about smart look **Recommendations to others considering Smartlook:** You definitely should get in on using this product, it's awesome. Would help your business, product or job. **What problems is Smartlook solving and how is that benefiting you?** It's helping me solve the problem of not knowing the customers/users. It's benefited in helping create fitting user experience **Official Response from Lara Pieterse:** > Hi Joshua, Thanks for taking the time to review Smartlook and thank you so much for the kind remarks! We’re so happy to hear our product is working out for you. All the best, Lara ### 6. Very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Smartlook?** user screen flow recording to track where users drop in the purchase pathway **What do you dislike about Smartlook?** Limited funnel count and some funnels miss some data **Recommendations to others considering Smartlook:** Worth trying makes it easy to read user journey and how customers use your app Screen recording is a key feature for user tracking **What problems is Smartlook solving and how is that benefiting you?** keeping track of the user and realizing where users drop from the app **Official Response from Zuzana Lukášová:** > Hi, thank you for your review! If you have troubles with funnels don't hesitate to contact our support via email support@smartlook.com or Facebook 👇 ### 7. easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** the most helpful features are the screen recordings, i like having the ability to consolidate my dataset by number of event that occured during a user session **What do you dislike about Smartlook?** i have not used this platform long enough to have any dislikes **What problems is Smartlook solving and how is that benefiting you?** UX design issues are supported through my findings on this platform, and we are also using funnels to optimize conversions **Official Response from Lara Pieterse:** > Hi there, Thank you for taking the time to review us! We love receiving positive feedback from our customers. We hope you continue to enjoy using Smartlook. All the best, Lara ### 8. A little Review on Smarlook Performance and Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** User recordings and its heatmaps that allow me to track user flow in the app **What do you dislike about Smartlook?** The UI can be overwhelming, sometimes it gets laggy and data display could be improved. **What problems is Smartlook solving and how is that benefiting you?** I'm recording users' sessions to debug possible issues that may come up. The main benefit is that I can replicate the user behaviour in order to find the bug ### 9. Smartlook helps get insights **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Smartlook?** It's helpful to be able to create segments based on what we need - region, type, etc. **What do you dislike about Smartlook?** It doesn't always capture all the sessions we know have happened. **What problems is Smartlook solving and how is that benefiting you?** We've gained insight into how our app is used by our customers, what problems and user difficulties exist, and how popular our app truly is. **Official Response from Lara Pieterse:** > Hi there, Thanks for taking the time to write a review. We appreciate your feedback. A common reason why some sessions may not be captured is the presence of ad-blocking software within the browser that prevents Smartlook from running. All the best, Lara ### 10. Performance and UX **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** The idea. Screen recordIng of user actions gives a lot of different perspective. And gives idea on how can we redesign the product. **What do you dislike about Smartlook?** Super slow. Clicks are very confusing. Full screen the bottom bar CTAs don't work **What problems is Smartlook solving and how is that benefiting you?** User experience mainly. How the product looks from user perspective. Getting the user perspective on how the product is being used **Official Response from Lara Pieterse:** > Hi there, Thanks so much for taking the time to write a review and sharing your feedback. I'm sorry to hear that we haven't met your expectations. I will pass your feedback on to the team and we will work on improving the user experience. All the best, Lara ### 11. Couldn't be happier with Smartlook **Rating:** 5.0/5.0 stars **Reviewed by:** Milena B. | Front-End Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2021 **What do you like best about Smartlook?** Smartlook is very insightful and it has helped us greatly. Most of all, I'd like to highlight the amazing work of Smartlook's team in providing personalised attention. That really makes the difference at the time of deciding! I'm happy to count with them, every time I have questions I feel supported. Thanks Smartlook! **What do you dislike about Smartlook?** I honestly don't see any downsides and I'm very pleased with how the product has developed in such a short amount of time. **Recommendations to others considering Smartlook:** Smartlook is the whole package! You can monitor web and native apps, which is a massive advantage over other providers. **What problems is Smartlook solving and how is that benefiting you?** We monitor new features and solve issues that we might have regarding conversion. We are very pleased with the granularity of data, the ease of use, and all the amazing features such as funnels and integrations. The look & feel is great, very professional. The documentation is very clear and helpful and the product is updated regularly, with exciting new things coming in their public roadmap. **Official Response from Zuzana Lukášová:** > Hi Milena, thank you for your review! ### 12. A very useful tool for looking into the customers issue on our App on daily bases. **Rating:** 5.0/5.0 stars **Reviewed by:** Jibran C. | Tech Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Complete Screen recordings of our customers **What do you dislike about Smartlook?** The layout in searching for the particular customer ID **What problems is Smartlook solving and how is that benefiting you?** Daily escalations on our App ### 13. A must-have tool for debugging and improve UX on your website **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2021 **What do you like best about Smartlook?** The opportunity to have recordings of customer experience on your website is definitely a great support for anyone wants to improve UX, find a bug or simply get a bigger conversion rate. **What do you dislike about Smartlook?** Sometimes, it takes a while if you are operating on a recording full of events. **What problems is Smartlook solving and how is that benefiting you?** Smartlook is particularly helpful when I'm looking for bug or problems otherwise difficult to detect. It allows you to match console or network errors with events showing in timeline recordings. That could be a very time-saving feature and a great support in debugging processes. ### 14. Very useful monitoring software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Simple integration with flutter, quickly being able to get insights on user's behaviour and what can be improved/fixed **What do you dislike about Smartlook?** The web UI can sometimes be a bit confusing/annoying when changing between different pages **Recommendations to others considering Smartlook:** Solid monitoring software for mobile applications. **What problems is Smartlook solving and how is that benefiting you?** We wanted to find where users were running into bugs/other issues that could be improved or fixed **Official Response from Lara Pieterse:** > Hi there, Thanks for taking the time to review Smartlook. We’re always happy to receive feedback from customers. We’re sorry to hear that the UI can be confusing at times but we are open to your suggestions for improving it! Please feel free to head over to our product roadmap (https://roadmap.smartlook.com) and add your ideas there. While there you can also browse other feature suggestions and upvote the ones you like. All the best, Lara ### 15. Great way to monitor platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Easy to set up. A lot of useful features **What do you dislike about Smartlook?** Not enough rate-limiting options available **Recommendations to others considering Smartlook:** Play around with different features. Look at the roadmap. **What problems is Smartlook solving and how is that benefiting you?** Seeing where users quit and rage click, where their attention is on the site, what features are popular and not so popular. Getting a good view of the flow through the site. ### 16. Seamless experience. Very good UX/UI. Powerful insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** User recordings are very good and insightful, especially combined with heatmaps. **What do you dislike about Smartlook?** Dashboards could be better and have more data possibilities, such as 'Time spent on page'. **What problems is Smartlook solving and how is that benefiting you?** User tracking and behavior. From recordings we're able to really know what our users are doing, so it's great to improve UX, fix bugs and get better conversions. ### 17. Excellent heatmap and recordings of your website (free version) **Rating:** 4.5/5.0 stars **Reviewed by:** Penny W. | Founder of Mother Natured, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2021 **What do you like best about Smartlook?** How easy the free version was to get started. Easy to log in and use but the data is the fun part. I got a little addicted to watching how visitors moved around my website. **What do you dislike about Smartlook?** Nothing really, the free version is great. I am thinking about upgrading. **What problems is Smartlook solving and how is that benefiting you?** My business coach suggested Smartlook when I first started working on my business. It was such a great free service and I learned a heap about the visitors to my site. I would recommend checking it out for anyone wanting to find any flaws in their web pages or just to see how users interact with their site. **Official Response from Zuzana Lukášová:** > Hi Penny, thank you for your review! ### 18. Good lots to learn and need more support on specific actions or parts of the tools that can be used **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** The Funnels, events, and user information. **What do you dislike about Smartlook?** Quality of the recordings and random recordings **Recommendations to others considering Smartlook:** To keep meetings that are set up to review the product, improve recording quality and style of comm unication with support could be more supportive **What problems is Smartlook solving and how is that benefiting you?** User onboarding and use of the app, sticking points and drop offs **Official Response from Lara Pieterse:** > Hi, Thanks for your review and feedback. We really aim to give all our users the best user experience so I will pass your feedback on to the team to work on improvements. Thanks again, Lara ### 19. Interesting insight into user's usage **Rating:** 4.5/5.0 stars **Reviewed by:** Sagar M. | Sr. Android Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 01, 2021 **What do you like best about Smartlook?** Simple easy to use UI. Very easy to set up and start looking at data **What do you dislike about Smartlook?** There seems to be a delay in videos to show up, and it shows blank sometimes **What problems is Smartlook solving and how is that benefiting you?** Looking at user behavior and ease of using features **Official Response from Lara Pieterse:** > Hi Sagar, Thanks for taking the time to write a review. It truly brightens my day knowing that users enjoy using Smartlook. Regarding the delays, this may have different causes so, in order to get to the bottom of it, we'd need our Support Team to look into if for you. Feel free to reach out to them via support@smartlook.com. All the best, Lara ### 20. Intuitive tool that gets the job done **Rating:** 5.0/5.0 stars **Reviewed by:** Petr M. | Product mananger, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** It is simple enough, even non-technical colleagues could use it in a few minutes. **What do you dislike about Smartlook?** Payment is based on traffic - could be expensive. **Recommendations to others considering Smartlook:** Smartlook is a tool that gets the job done, but it could be a bit pricey **What problems is Smartlook solving and how is that benefiting you?** It helps us understand how visitors use our website. ### 21. The best Spy application and Website glitch notifier. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Program Development | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** I like that it keeps a running record of the IP address, so we go back and see all visits of the user and their actions on the site. **What do you dislike about Smartlook?** I cannot complain about anything honestly. **What problems is Smartlook solving and how is that benefiting you?** It helps me to resolve content and update project navigation and call-to-actions. **Official Response from Lara Pieterse:** > Hi there, Thank you for taking the time to review us! We love receiving positive feedback from our customers. All the best, Lara ### 22. Interesting analytics tool **Rating:** 4.0/5.0 stars **Reviewed by:** Olivier T. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Session replay is a key feature interesting to complete other analytics tools **What do you dislike about Smartlook?** The sdk has made some of our oldest devices crash. The solution is maybe not suitable for all your users **What problems is Smartlook solving and how is that benefiting you?** With Smartlook you're able to see real customers interactions recorded, it's different from other analytics providers **Official Response from Lara Pieterse:** > Hi Oliver, Thank you so much for taking the time a write a review. We really appreciate it and hope you continue to enjoy using Smartlook and exploring all the features on offer. All the best, Lara ### 23. Does what it says very well **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** It's extremely user-friendly. It provides value right from the get-go. **What do you dislike about Smartlook?** There could be more filter options with customizations. **Recommendations to others considering Smartlook:** It's effortless to use, and no onboarding is required. Definitely recommend a try. **What problems is Smartlook solving and how is that benefiting you?** Smartlook gives the ability to view the end users' sessions and understand how they're using the product. ### 24. Complicated tool but has good insights **Rating:** 3.5/5.0 stars **Reviewed by:** Noa K. | PM, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Smartlook?** It helps to get insight and important information on how our users use our products, easy to learn and see the recordings **What do you dislike about Smartlook?** COMPLICATED! Too many tabs, hard to control the recorded session and to manage projects. **What problems is Smartlook solving and how is that benefiting you?** See how our users use our new features. ### 25. Game Changer - as valuable as google analytics - a must have **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan S. | marketing manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2021 **What do you like best about Smartlook?** recordings of visitors, intuitive event tracking, and funnels **What do you dislike about Smartlook?** Nothing, I love everything about it..... **What problems is Smartlook solving and how is that benefiting you?** user experience user interface **Official Response from Lara Pieterse:** > Hi Jonathan, Thanks for the review! We love hearing from our customers – especially when our product is able to make a positive difference to them. We hope you continue to enjoy using Smartlook. All the best, Lara ### 26. Every functionality is useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** My favorite section is the Funnel and I also like the appearance in general. **What do you dislike about Smartlook?** Some of the pop-ups are sometimes intrusive for the User **What problems is Smartlook solving and how is that benefiting you?** We are using Smartlook for tracking the user behavior inside our app, and to see the session replays when an error occurs **Official Response from Lara Pieterse:** > Hi there, Thanks so much for taking the time to review Smartlook. We’re always happy to receive feedback from customers. I'll pass on your feedback about the pop-ups to our product team to see how this can be improved. Thanks again! Lara ### 27. Very easy way to understand user behavior **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Easy to track user behavior and understanding them **What do you dislike about Smartlook?** Integration can be a bit difficult for the development team **What problems is Smartlook solving and how is that benefiting you?** For me the most important was being able to understand the friction of my users with my product and being able to help them ### 28. Smartlook Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Smartlook?** I love funnels and the heatmap feature. Smartlook allows you to analyze so much **What do you dislike about Smartlook?** It's a bit hard to find some of the reports sometimes **What problems is Smartlook solving and how is that benefiting you?** I'm helping my clients improve their website design and strategy behind it based on what I see on smartlook **Official Response from Lara Pieterse:** > Hi! Thanks for taking the time to review Smartlook and thank you so much for the kind remarks! We’re so happy to hear that our product is working out for you. Thanks for your feedback on the reports. I'll pass it on to our team as we continue to make Smartlook better and better. All the best, Lara ### 29. Smartlook gives good visibility into the end-user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Recordings are easy to filter and go through, and I love the x5 play speed. **What do you dislike about Smartlook?** Not enough analytics for the user journey **What problems is Smartlook solving and how is that benefiting you?** Visibility into the end-user experience, e.g. seeing where and why users drop off the app, how they use a new feature, etc. ### 30. Solid experience with Smartlook **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Viewing user recordings is invaluable. It really helps to see problems with users interacting with the app so you can fix issues quickly. **What do you dislike about Smartlook?** Not being able to see input details for users' inputs. **What problems is Smartlook solving and how is that benefiting you?** We've solved various issues with form validations or other workflow issues. ### 31. The platform is super-intuitive, and provides plenty of insights on the customers` behaviour **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** The get the info on customers` journey and optimize the promotions I manage. **What do you dislike about Smartlook?** Nothing found so far considered to be dissatisfying **Recommendations to others considering Smartlook:** Don`t hesitate as it covers all the needs **What problems is Smartlook solving and how is that benefiting you?** Understanding of the traffic quality with even small-scale tests; very beneficial for short-term promotions ### 32. A very useful tool for both quantitative and qualitative analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Smartlook?** Accurate data Heatmaps with a lot of options Errors report insights **What do you dislike about Smartlook?** UX needs some work Flexible, but premium pricing **Recommendations to others considering Smartlook:** Try it and see if it meets your needs, but it will most likely do. **What problems is Smartlook solving and how is that benefiting you?** Landing page UX analyses User flow **Official Response from Lara Pieterse:** > Hi! Thanks for the positive review. We're happy to hear that Smartlook is working out for you! We'd love to hear your feedback about how to improve our UX. If you can, check out our interactive roadmap (https://roadmap.smartlook.com/ - also linked below). You can add your ideas and also upvote the suggestions you like. All the best, Lara ### 33. Smart look user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** The recording and the events feature of smartlook. **What do you dislike about Smartlook?** sometimes the recording auto zooms which is unnecessary/ there needs to be setting to change this. **What problems is Smartlook solving and how is that benefiting you?** Mainly to understand consumer behaviour, we have identified different issues on the platform after looking at the recordings. ### 34. Great for getting website insights, easy to understand UX, quick setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2021 **What do you like best about Smartlook?** The level of detail of info in SmartLook **What do you dislike about Smartlook?** slows down the site and makes it slower to load **What problems is Smartlook solving and how is that benefiting you?** It helps me see more info about how people are using my website and know where to focus improvements and development. ### 35. Smartlook is a great tool for every product manager **Rating:** 5.0/5.0 stars **Reviewed by:** Tomas H. | product manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Smartlook?** Simplicity, heatmaps, and event tracking. **What do you dislike about Smartlook?** No ideal sorting of recordings (hard to find sessions with specific parameters - duration, based on event...) **What problems is Smartlook solving and how is that benefiting you?** Revealing new pain points that our customers have while using our apps. **Official Response from Lara Pieterse:** > Hi Tomas, Thanks for the positive review! We really appreciate your feedback. Best, Lara ### 36. Plugin is crashing our app and support is utterly unresponsive. Have abandoned them. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Feature set is impressive - at least on paper **What do you dislike about Smartlook?** Their plugin was crashing our app. They made us communicate directly to their devs through Discord, but they never responded. The support was "very sorry" about that. **What problems is Smartlook solving and how is that benefiting you?** Understanding our customers. **Official Response from Lara Pieterse:** > Hi there, First off, thanks for sharing your feedback. I’m really sorry that we let you down. Clearly, we fell short, and I apologize. The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard. We hope you’ll consider giving us another chance. Feel free to reach out to me personally at lara.pieterse@smartlook.com and I’ll see to it that you get the support you need this time. I do hope we can make this right. All the best, Lara ### 37. Great tool to understand user behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** It is easy to use and segment user behavior **What do you dislike about Smartlook?** Nothing, but it could have been great if smartlook team had thought of bringing micro surveys to engage with users. **What problems is Smartlook solving and how is that benefiting you?** User Experience and building new features to make it seamless. ### 38. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Almost everything :) Recordings are the best! SmartLook makes it easy to understand user decisions and needs. **What do you dislike about Smartlook?** I think the site is great, I have not come across to any frustrating bit for the whole period I've been using it. **What problems is Smartlook solving and how is that benefiting you?** I can see areas on the site that clients avoid, and what areas they spend the most time on. This gives us the info we need to make site more efficient and appealing. **Official Response from Lara Pieterse:** > Hi, We appreciate the kind words! I’m thrilled to hear that Smartlook is working out for you. We love hearing from our customers – especially when our product is able to make a positive difference to them. We hope you continue to enjoy using Smartlook. All the best, Lara ### 39. Great product. Easy to implement and track **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Smartlook?** Great UI and videos capability. Liked the latest addition of error tracking **What do you dislike about Smartlook?** IFrames cannot be recorded In some of the cases we are missing the emails of the users **What problems is Smartlook solving and how is that benefiting you?** Understand users behaviors Track errors ### 40. Would recommend, definitely! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** The possibility to generate tons of insightful reports **What do you dislike about Smartlook?** Sometimes, it takes time to learn graphs **Recommendations to others considering Smartlook:** Definitely worth a try and implementation in your business! **What problems is Smartlook solving and how is that benefiting you?** monitoring of user flow and user behavior on website ### 41. really good program easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Daniil G. | fullstack developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** seeing the video of the user session and all of the extra details **What do you dislike about Smartlook?** not sure if it's a bug but sometimes I could enter the page without being signed in **What problems is Smartlook solving and how is that benefiting you?** seeing user sessions ### 42. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Saska S. | jr. Growth Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Smartlook?** Showing the users blockers once they download our app **What do you dislike about Smartlook?** Hard to use sometimes, but when you get a hold of it it's easier **What problems is Smartlook solving and how is that benefiting you?** What our users do in our app ### 43. smartlook **Rating:** 4.0/5.0 stars **Reviewed by:** Shai M. | software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** the quality of the videos is very good, the UI is great **What do you dislike about Smartlook?** it is not that easy to find a specific session **What problems is Smartlook solving and how is that benefiting you?** find out what are our pain points ### 44. Gives incredible data to analyze and improve **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph P. | Founder, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Video Recordings of each visitor which helps to improve conversion rate. **What do you dislike about Smartlook?** sometimes it's not easy to copy-paste code depends on the website platform **What problems is Smartlook solving and how is that benefiting you?** Website design to improve conversion rates, mistakes etc ### 45. Great tool. Really helps keep on top on QA and UX Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Its easy for your whole team to use. From Developers to QA to Management. Just click and watch. **What do you dislike about Smartlook?** For the sessions that aren't recorded, would love metrics on actions even if without a recording. **What problems is Smartlook solving and how is that benefiting you?** We are looking for bugs on any devices we haven't tested on. Looking for edge cases and areas in UX where we can tighten. Its given us a birdseye view of all of this. ### 46. It's pretty intuitive and enough to get user insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** The funnel is to me really the best of Smartlook. **What do you dislike about Smartlook?** Watching recording can be very laborious **What problems is Smartlook solving and how is that benefiting you?** With the funnel, I try to identify where users are dropping and understand why. ### 47. It's a very useful aplication when you want to see customer behaviour **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** I really appreciate the heat maps from this application **What do you dislike about Smartlook?** Didn't find anything to dislike at the moment **What problems is Smartlook solving and how is that benefiting you?** We are checking customer behavior to provide a better experience for them ### 48. stucks many times **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** it is helpful for imroving customers journey **What do you dislike about Smartlook?** it stucks sometimes because of the amount of data . **Recommendations to others considering Smartlook:** It is very helpful **What problems is Smartlook solving and how is that benefiting you?** I truck customers behavior, we change the app **Official Response from Lara Pieterse:** > Hi, Thanks for taking the time to review Smartlook. We’re always happy to receive feedback from customers. We hope you continue to enjoy using Smartlook. All the best, Lara ### 49. Great functionality, UI could be improved **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Smartlook?** Recordings are accurate, integration with react native was easy **What do you dislike about Smartlook?** can't share web & mobile projects in the same account **What problems is Smartlook solving and how is that benefiting you?** Great analytics on sessions **Official Response from Lara Pieterse:** > Hi there, Thanks for taking the time to write a review. I have great news for you, in the coming weeks you'll be able to share web and mobile projects in the same account To stay in the know, you can view planned releases via the link to our roadmap below. You can also submit your own ideas and upvote the suggestions you like. We hope you continue to enjoy using Smartlook. All the best, Lara ### 50. easy to see the recording but not always display the site accurately in the recording **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** the option to see the user event on the recording **What do you dislike about Smartlook?** not always display the site accurately in the recording **What problems is Smartlook solving and how is that benefiting you?** better understanding of the user jurney in teh platform ## Smartlook Discussions - [Is there any reason why smartlook would not record some portions of the user session?](https://www.g2.com/discussions/is-there-any-reason-why-smartlook-would-not-record-some-portions-of-the-user-session) - 1 comment, 1 upvote - [What's the best approach for using smart look for mobile app optimisation ?](https://www.g2.com/discussions/what-s-the-best-approach-for-using-smart-look-for-mobile-app-optimisation) - 1 comment, 1 upvote - [Is there a "how to use this app in a class that shows you step by step using our own data?"](https://www.g2.com/discussions/25308-is-there-a-how-to-use-this-app-in-a-class-that-shows-you-step-by-step-using-our-own-data) - 1 comment, 1 upvote - [How do I assign events to be observed and logged?](https://www.g2.com/discussions/15100-how-do-i-assign-events-to-be-observed-and-logged) - 1 comment, 1 upvote - [How can I exclude myself from the recordings?](https://www.g2.com/discussions/14356-how-can-i-exclude-myself-from-the-recordings) - 2 comments, 1 upvote - [View Smartlook pricing details and edition comparison](https://www.g2.com/products/smartlook/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+06%3A43%3A02+-0500&secure%5Bsession_id%5D=4a73aca0-06ad-4ab7-9c9b-729792a1089b&secure%5Btoken%5D=c47925cb8fc358c1fd3c5799cc3326d642222d77efc65fee89c00ec22c20c384&format=llm_user) ## Smartlook Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - Integrations **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Campaign Tracking - E-Commerce - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - Performance and Reliability ## Top Smartlook Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews)