--- title: Smartlook Reviews meta_title: 'Smartlook Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 874 reviews by the users' company size, role or industry to find out how Smartlook works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 874 scale: '5' date_modified: '2026-07-17' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Smartlook Reviews **Vendor:** Cisco **Category:** [Session Replay Software](https://www.g2.com/categories/session-replay) **Average Rating:** 4.6/5.0 **Total Reviews:** 874 ## About Smartlook Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text. - Building conversion funnels and finding out where most of their users are leaving the website/app (and seeing what they did before they left). - Creating heatmaps of visitors’ clicks, scrolls, and moves, to highlight popular elements. Smartlook cuts out all the guesswork and gathers brands’ app data together on one central dashboard, which enables sharing and collaborating with colleagues. This means clear, data-driven decision-making for product managers, marketers, UX designers, and developers to constantly improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX. ## Smartlook Pros & Cons **What users like:** - Users praise the **analytics capabilities** of Smartlook, especially for visualizing user behavior and enhancing decision-making. (2 reviews) - Users appreciate the **ease of use** of Smartlook, highlighting its intuitive interface and effective analytics tools. (2 reviews) - Users appreciate the **intuitive interface and custom dashboards** of Smartlook, enhancing focus on key metrics and user behavior. (2 reviews) - Users praise the **clean and attractive interface** of Smartlook, enhancing navigation and focusing on essential metrics. (2 reviews) - Users value the **affordable pricing** of Smartlook, especially appreciating the useful free plan for trials. (1 reviews) - Capabilities (1 reviews) - Users value the **customization options** in Smartlook, finding custom dashboards crucial for focusing on key metrics. (1 reviews) - Dashboard Customization (1 reviews) - Dashboard Usability (1 reviews) - Data Analysis (1 reviews) **What users dislike:** - Users find the **cluttered interface** can be overwhelming, hindering the overall user experience with Smartlook. (1 reviews) - Users find the **complex features** of Smartlook, like creating heat maps, challenging and restricting for free plans. (1 reviews) - Users often experience **dashboard issues** , such as an overloaded interface and occasional visual glitches, affecting usability. (1 reviews) - Users are frustrated by the **limited 1-month data retention** and difficulties in creating and maintaining heat maps. (1 reviews) - Users find the **delays in tracking record duration and heat map creation** hinder their experience with Smartlook. (1 reviews) - Difficult Learning (1 reviews) - Difficult Navigation (1 reviews) - Display Issues (1 reviews) - Error Handling (1 reviews) - Users find the **frustration** from UI inconsistencies and overload makes Smartlook cumbersome to use effectively. (1 reviews) ## Smartlook Reviews ### 1. Great Software and Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Smartlook?** I love being able to see how users are actually utilizing our platform instead of how we think they are. Love the heatmaps! **What do you dislike about Smartlook?** My only dislike is that Devtools has to be an addon when on similar software it is usually included **What problems is Smartlook solving and how is that benefiting you?** No problems yet, and the benefits are three-fold. First, we have more insight into how people use our site. Second, we have more information about the people themselves, and third, we are able to more effectively fight fraud and disputes that arise from users on our site. ### 2. Reasonably priced and great for getting insights into how customers interact with my site. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Smartlook?** I tried multiple services for recording my customers' sessions. They were all either way too expensive or didn't really work. Until I found Smartlook. It's the only one that was reasonably priced and still got the job done in an overall simple way. **What do you dislike about Smartlook?** Most of their UI was great, but they didn't seem to do a great job of matching up multiple sessions from a single user. I really would have liked to be able to follow my customers' journey across multiple sessions. Not a deal-breaker, but that would have been nice. Admittedly, I haven't used it for a few months, as I got my landing page optimized well enough and haven't needed to keep recording customers' screens, but when I need to do that again, you can bet I'll be back to Smartlook. **What problems is Smartlook solving and how is that benefiting you?** I really need to get insight into how customers are interacting with my site. That helps me to see how to improve my site to improve my conversion rate. ### 3. My experience is good as far with smartlook as i am using free plan. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2021 **What do you like best about Smartlook?** I like real-time user behavior detectors also from where they are and on which page they are landing often. From this info, we got a good insight into our client base. And according to that, we try to update our website since we using smartlook. **What do you dislike about Smartlook?** I want more features in the free version also. At least we get the visitor's email id in the free version it would be great. So we can share business templates or promotional stuff through the mail. It could be covert in sales in the future. And if we get good results which must be expected from your tool, we can plan to buy an upgraded version. **Recommendations to others considering Smartlook:** This tool is best for eCommerce websites it will surely help you to make your website user-friendly and you will likely have more sales conversations considering its real-time recorded insights. **What problems is Smartlook solving and how is that benefiting you?** we get to know from which pages they are leaving our website and what kind of problem they are facing while using our website. Considering their real-time user behavior we trying to improve our site and according to their purchase behavior, we are creating offers and discounts. This is the best thing I find in smart look so far as other online tools. Also, it is easily integrated with our website. without any extra coding. I must say its user a friendly tool. ### 4. Smartlook - a great tool for analysis of your website **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Smartlook?** Quality of data provided, heatmaps, recordings, this really gives us a great overview of our web through the eyes of the user. It has helped us over the years to build a quality web with minimum of errors. We started with trial version, as we though it enough.. but then swapped to try premium and never went back. It is a great time saver with so many more useful features. **What do you dislike about Smartlook?** I don't know all of the possibilities we can do with it. We mainly use it for Heatmaps and recordings to see errors on the website and behavior of clients. I would welcome, more newsletters with what more we can do with it. I would also possibly welcome a webinar for our maraketing team, where they could be explained all of the features, not just the 2 that we use mainly. **Recommendations to others considering Smartlook:** We have previously used some russian web for heatmaps. Once we discovered smartlook, there was no way going back. This is absolutely amazing tool that helps us with both heat maps and recordings of customer's behaviour. I strongly suggest you to trial them, and then go for the premium as it gives you more opportunities and saves your time. We have been working with it for almost 2-3 years and it has helped us a LOT. **What problems is Smartlook solving and how is that benefiting you?** We have solved UI and UX problems on the web, factual errors, 808 errors etc.. by watching the recordings. We have also adjusted the UX based on the recordings and heatmaps. Since we also do international business, through the maps at recordings, we are able to see from where the vistor came, and we can focus on visitors from e.g. germany etc.. when we need a quick overview. Also, the actions done by the people is a great help to tell us which recordings we should watch. Instant creation of heatmaps from history is another great tool, where you can get data immediately rather than waiting for enough visits on the website again. ### 5. Product growing smart with the usage of Smartlook **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Smartlook?** Most useful feature is the video capturing of the user actions. Smartlook also provides the list of sessions with the OS details, location details. This is really helpful to understand the issues in the live environment and to enhance our current product. Another most recent update was to be able to add team members more than 5 for the product. This was really useful. **What do you dislike about Smartlook?** Though we search for a particular session with a key/filter, sometimes feeling that the result pulls other session information also. That is confusing. **Recommendations to others considering Smartlook:** This is a great product for understanding user expectations on your application. By tracking user action, you can find out which features the user finds easy and which ones they find difficult. **What problems is Smartlook solving and how is that benefiting you?** As mentioned earlier, we are able to track user actions. We are able to understand the exact scenario, find the faults in our system which we would never have found in our regular validation. We are also able to understand how user-friendly our application is for the user. In certain cases, we have used this video to understand the training requirements for the stakeholders. ### 6. Smart look is the #1 session recording tool **Rating:** 5.0/5.0 stars **Reviewed by:** Forest K. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Smartlook takes only a few lines to integrate, and you'll start seeing session recordings instantly. It is very lightweight on bandwidth and simply captures DOM events, and reconstructs the DOM in the playback viewer. You can easily add filters (for example, filtering out dev boxes / test user accounts) and you can quickly identify if a user encountered an error during their session. **What do you dislike about Smartlook?** Sometimes the session playback preview doesn't quite load in style sheets correctly. However because the DOM event capture is tied to the elements, you don't end up with issues of clicks not showing up on the right elements. I have noticed some significant issues with large stylesheets especially on mobile layouts, with dynamic z-indices and transforms. **What problems is Smartlook solving and how is that benefiting you?** This is primarily being used as a way to see exactly how an error was encountered by a user. For example, we get an error report notification from bugsnag or datadog, the first step is to pull up smartlook to find the session that encountered the error. Then try to replicate it locally. It makes asking users how they encountered an error completely unnecessary (which is how it should be). ### 7. Friendly tool for tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** It is easy to use, it is an excellent tool to follow the behavior of users, and it can be friendly for everyone and for the end consumer. We have been using it for a while, and the manager liked it a lot to be able to do the necessary follow-up **What do you dislike about Smartlook?** I didn't particularly appreciate that sometimes the implementation did not have much help to make it easier if it was not looking for information why it did not work, or it did not work in the app or that sometimes the recordings did not appear **Recommendations to others considering Smartlook:** First of all, you need to read the implementation well since it costs a lot if you do not understand it at the beginning, then it becomes a very friendly tool to be able to use it and give it the proper follow-up **What problems is Smartlook solving and how is that benefiting you?** We have solved the tracking problems in the app, the behavior of the users that they want to buy or want to buy, what things they were interested in, and what offers we can show them to get their attention ### 8. Impressive and incredibly useful tool to understand customer journeys and boost conversions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** The core functionality of viewing a recording (a user's customer journey throughout the web app) works really well. A significant section of the screen focuses on the "video" and has a number of very helpful tools and toggles below it. **What do you dislike about Smartlook?** What's a big chunky to use at times is the filters and events functionality. But it's ok; you get used to it. After all, I have other analytical tools I use to track events and am primarily interested in the recordings anyway. **What problems is Smartlook solving and how is that benefiting you?** Smartlook is a great tool to understand our customers and users. I use it specifically for two use cases: 1. to understand their journey through our app, which gives me great insight into where my product needs to be improved for better UX 2. to see where they experience issues or where actual errors in our app or API occurred, which I can then debug really nicely given all the content from the user journey. ### 9. Excellent tool for app development **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** I use Smartlook all the time to review how our app is being used, what trends are taking place, e.g how long people are spending on the app, if they are returning to it, whether they are creating profiles right away or just checking it out and quitting right away, etc. I also use it to see whether people are understanding the UX flow and if it is clear to them as to how to go through profile creation and app use. I also review whether there are bugs or crashes. I am able to see if users are getting stuck in certain places, if buttons aren't working, or, and this is extremely helpful, if users are not clicking on the things we would have anticipated and then having issues using our app. Overall it has been extremely helpful and I review recordings in Smartlook at least 2 times a week. **What do you dislike about Smartlook?** The only thing that is tricky is that information is blocked out if users are typing, so I can't see if they are responding the way I would hope. We also have links to external sites, so I can't see if they have quit the app or have just gone to an external site. **Recommendations to others considering Smartlook:** I would recommend documenting your trends. At first, I looked at recordings of users who had spent more time on our app, but then I started looking at users who had logged in for 0-1 minutes, 1-5 minutes, etc., and making notes on their activity. I have been able to see issues around login, any confusion during the signup process, and also how users are navigating the app once they are on for a longer period of time. Very, very Helpful. **What problems is Smartlook solving and how is that benefiting you?** I am solving bugs, UX issues, and app usability issues all the time. Looking into the Smartlook recordings also gives me insight into how to engage users to return to our app, which is extremely valuable. ### 10. Best UX errors tracker. **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah B. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** I love the filters, the funnel and the dashboard. Filters are very powerful, I can track a precise page or action by filtering it. The dashboard is very clear, I can see everything I need in a single view. I also use a lot funnels to track where my user drop off and why. I also love the fact that I can « skip inactivity » in recordings so that I don’t waste time watching 30mn of recording **What do you dislike about Smartlook?** I was a little bit lost when I started using it. I think we can improve onboarding and tutorials in the beginning. Also I think that it's not very easy to find previous research especially when we have several platforms in Smartlook. **Recommendations to others considering Smartlook:** - Always compare data of before/after a release to see the impact of a new feature - Share finding with your team - Improve UX thanks to findings - Use smartlook to track bugs and errors of the website **What problems is Smartlook solving and how is that benefiting you?** I use it to solve all king of UX problem of the platforms of my company. Especially funnels problems. I can see at which step users are struggling, why, and why they drop off. It helps me to improve it and increase my conversion rate. Also when we deliver a new feature on our platform, I always check on smarlook all the recordings of people using this feature to track adoption : Do they understand how it works? Where do they click? **Official Response from Lara Pieterse:** > Hi Sarah, Wow – thanks for the positive review! It sounds like you’re really making the most of Smartlook. Thank you for the feedback on the onboarding process. This is definitely something we are working on improving. For any other product improvements, please feel free to head over to our product roadmap (https://roadmap.smartlook.com) where you can see what’s planned, add your suggestions, and upvote feature suggestions you’d like to see. I wish you many more conversions! All the best, Lara ### 11. Covers the basics well but lacks key features to really make a dent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** The performance! Some tools we tested to track sessions on mobile had disastrous impacts on performance. Even with the highest settings available, Smarlook's implementation on our mobile app performed amazingly well (no performance drops at all). Their support is also highly reactive and helpful! **What do you dislike about Smartlook?** The low matching rate between our search inputs and the search results. Some sessions were never found with basic inputs like user email or name, although our other tools definitely kept track of those sessions. The poor integration with other platforms kept us from using our custom fields as search inputs in Smartlook, restricting our session search capabilities even further. **Recommendations to others considering Smartlook:** Great for basic session recording, but it might not be the best tool if your data stack is already quite advanced **What problems is Smartlook solving and how is that benefiting you?** Understanding how our users use our products through qualitative research, yet benefiting from high volume analysis while doing so. It basically helped us understand our users way better to incrementally improve their experience on our product. ### 12. Great product, easy to use and offers wonderful insights **Rating:** 5.0/5.0 stars **Reviewed by:** John D. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** My favourite thing about Smartlook was the ability to replay a user's exact journey. Key presses, scrolls, form completion - all visible as they would've seen it on their device. This was huge for us in improving our onboarding process and being able to spot if users were having issues. Also really handy was the ability to speed up these videos so you could watch 1 hour of videos in 5-10 mins. **What do you dislike about Smartlook?** There are some elements that Smartlook doesn't play nice with in the video review. You can't see them on screen although the customer may have. **Recommendations to others considering Smartlook:** Demo it out first and see if its right for you. The content on your site may not play nice with Smartlook. **What problems is Smartlook solving and how is that benefiting you?** There are some elements that Smartlook doesn't play nice with in the video review. I believe its due to Javascript or the content delivery network. This is a shame as it affects your ability to understand what a user was doing/looking at one some sites. ### 13. Excellent analytical tool to serve the development / design team to improve the customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ilja B. | VD, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2022 **What do you like best about Smartlook?** Smartlook is an excellent tool to see and share how the users interact with the product. Watching, commenting, and sharing recordings with the development team is much faster than "explaining". Better to see one time what is actually "bugging" the user than to hear/read about it 100 times. **What do you dislike about Smartlook?** It would be helpful for an easy export of all the data on alla the user sessions. **What problems is Smartlook solving and how is that benefiting you?** An accessible overview of how the users are working with the product features. Faster communication of the user cases between the teams. ### 14. Good tool - just scratching the surface. **Rating:** 3.5/5.0 stars **Reviewed by:** Jake B. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Smartlook?** Smartlook was easy to implement and provided insights very quickly. The tool is very intuitive to use. **What do you dislike about Smartlook?** One technical limitation we ran into was capturing screen recordings for iframes, which we needed to see how users were interacting with some forms powered by a 3rd party. **What problems is Smartlook solving and how is that benefiting you?** Smartlook has been a great qualitative complement to our quantitative analysis. We used this when looking at some enrollment funnels to understand what was going on with our users on steps where we were seeing drop off. We used a combination of heatmaps and screen recordings to make some changes we ultimately user tested before implementing. **Official Response from Lara Pieterse:** > Thanks for the review, Jake! We really appreciate the feedback. Unfortunately, recording 3rd party iframes is not possible due to restrictions from browser security policies. All the best! Lara ### 15. Very powerful! **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro F. | H, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Smartlook?** Being able to see devtools and network calls makes our lives much easier when we need to debug. Also having the ability to create new events and having instantly historical data/recordings for it is super useful. **What do you dislike about Smartlook?** Events limits should be higher. The number of events allowed is quite limited. **What problems is Smartlook solving and how is that benefiting you?** We use Smartlook on all our landing pages for CRO, to test UX changes on our platform, as well as to get insights as to how different users use the platform based on their plan tier, country, device, and multiple other user parameters. The ability to see data and recordings for each of these breakdowns is very valuable. ### 16. Clean and Easy, Makes Iterative Design a Breeze(y) **Rating:** 5.0/5.0 stars **Reviewed by:** Joe E. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** SmartLook is clean and simple to use. The tools are powerful and can scale along with your iterative design work. Being able to share the experience with clients makes it super simple to have conversations based on data instead of intuition. **What do you dislike about Smartlook?** I don't have many complaints about SmartLook's newest design. I do end up using the "back" button instead of clicking in the top right corner to close sessions because I forget that it is there. **What problems is Smartlook solving and how is that benefiting you?** I am using SmartLook to verify that changes to landing pages are getting the desired effect. As a result of using the program, I am seeing significant increases in conversion rates. ### 17. Reliable and need tool for UX research and product owners **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Simple to use yet powerful enough to allow for detailed analyses. I can simply find individual user sessions by a hash we pass in every URL and analyse specific problems user experience. This is easy to navigate but also deep enough in details, e.g. by showing individual events triggered or the console. **What do you dislike about Smartlook?** Heatmaps take long to load and not always show the actual site that was indicated. Also heatmaps struggle with dynamic elements that change within the page. **Recommendations to others considering Smartlook:** It's a simple and powerful tool to use, pricing is okay, but does hold immense business value when used properly. **What problems is Smartlook solving and how is that benefiting you?** Whenever we have issues that users experience like a faulty upload form, we can simply find the user's session and check for possible errors and even check in the console. Also with heatmaps and randomly selected sessions, we can understand how users navigate through our page. ### 18. Smartlook helped us a lot to improve user behavior analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Tomasz M. | Senior Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Smartlook?** Segmented recordings based on custom events allow us to analyze newly released features much faster and more precisely! Funnels are probably my second best feature **What do you dislike about Smartlook?** It is not something that I dislike (as it is a requirement). Yet when watching recordings with a lot of sensitive data, the recording becomes sometimes slightly less readable **What problems is Smartlook solving and how is that benefiting you?** Analysis of newly launched features on macro (heatmaps and funnels) and micro (events and recordings) level We use the recordings to assist troubleshooting in case of bugs reaching the production environment and other suspicious behavior We leverage heatmaps and segmented recordings to help inspire re-design of existing functionalities ### 19. Great tool to observe user behaviors and trends **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Smartlook?** I love that you can tie click events to the actual recordings. It makes it much easier to see the complete picture - how often a feature is being used, and drill in to see how they're using it via session recordings. **What do you dislike about Smartlook?** There is limited functionality around behavior flows and creating more detailed user segments. **What problems is Smartlook solving and how is that benefiting you?** We've been able to track more around feature adoption and user behavior, and better understand how our features are being used across customer types. **Official Response from Lara Pieterse:** > Hi there! Thanks so much for taking the time to write a review. We are sorry to hear that you're not 100% satisfied with Smartlook. The good news is that we have enhancements for our behavior flow feature due for release by the end of this quarter. With the full version of our feature, we’ll include the creation of multiple diagrams, the selection of starting or ending events and segments, so that you’ll be able to filter out just the audience you want. Once it is released we'd love to hear your feedback! You can check all planned releases in our public roadmap linked below. All the best, Lara ### 20. Session Reviews great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Smartlook?** It is easy to add to the app, and the insights we get from the tool have helped solved different issues that we had in the app and the analytics tools were not helping us solve. The interface is easy to understand and navigate and features like heat maps are very cool. **What do you dislike about Smartlook?** Sometimes while reviewing a user session on an app loaded in portrait mode, Smartlook forces the session video to open in landscape mode. Hence, it gets pixeled very heavily and gets a bit hard to understand what's going on. **What problems is Smartlook solving and how is that benefiting you?** Our Onboarding is crucial on acquisition KPIs, and Smartlook has helped us on checking which pain points have the users throught this flow. It has also given us information on what they click and tu understand what is really calling their atention. Also to prove different internal hypothesis. ### 21. An essential tool for UX analysis **Rating:** 4.5/5.0 stars **Reviewed by:** T S. | UX Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2021 **What do you like best about Smartlook?** We particularly like the simplicity of use and the speed of the tool to return elements of analysis very useful to our work. The recording and the heatmaps are powerful and very interesting tools. **What do you dislike about Smartlook?** For the moment, we have not encountered any elements blocking or penalizing our use. Moreover, the tool is constantly evolving. **Recommendations to others considering Smartlook:** / **What problems is Smartlook solving and how is that benefiting you?** Smartlook is an essential solution in our daily work. It allows us to understand our users, their behavior and the problems they encounter on our websites. It is also a great help for our developers who use the recordings and the Devtools add-on to reproduce bugs, view them and solve them. ### 22. Review of Smartlook as a tool to track my website visitors behaviour **Rating:** 4.0/5.0 stars **Reviewed by:** Tommys G. | USAID Grant Writer - Healthcare, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Smartlook?** 1) It offers a free version to use, 2) it allows me to track how my visitors behave within the website, 3) registration and setup was easy. **What do you dislike about Smartlook?** 1) The free version is limited in time and features 2) sometimes it was hard to understand how to manage me on the platform. **What problems is Smartlook solving and how is that benefiting you?** I was trying to track my visitor's behavior on the website to increase the average time spent on the website and to motivate them to become a conversion, either by donating to a website or registering their emails for a subscription list. Honestly, I could not find a useful action for checking the visitor's behavior as you need to take a look at each behavior individually instead of a heatmap, there it takes time and effort to understand the bid picture of the website visitors' behavior. ### 23. More than just session capture, smartly designed. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** I like the the event-based tracking and the ability to do dashboards. **What do you dislike about Smartlook?** The interface and session playback is not as slick as some of the others in the space like fullstory. **Recommendations to others considering Smartlook:** Smartlook is an excellent option for user analytics. Not just session recording, but heatmaps, events, funnels, and now behavior flows as well. The product is improving rapidly and is priced very reasonably compared to other options more specifically targeted at the enterprise market. **What problems is Smartlook solving and how is that benefiting you?** Smartlook is great for getting a detailed view of what customers are doing on your site. Where traditional web analytics like Google Analytics focus on aggregating numbers for groups of users, Smartlook works the opposite way -- allowing you to start with a high-level view and then drill down all the way to individual session recordings. I find it to be very beneficial for funnel analysis. ### 24. Valuable tool to understand user experience and debug issues **Rating:** 4.5/5.0 stars **Reviewed by:** Alex S. | Product, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about Smartlook?** Super valuable to debug and understand the customer experience. The tool has saved us hours of debugging customer issues and finding edge cases where the user experience is not up to standard. Super easy to use, also for non-tech staff. **What do you dislike about Smartlook?** It would be great if Smartlook could support both web and mobile projects in one account. We currently use both and had to set up two different accounts. It doesn't really make a difference, but it's a bit inconvenient. **What problems is Smartlook solving and how is that benefiting you?** 1) Understanding user experience 2) Help debug with customer issues **Official Response from Lara Pieterse:** > Hi Alex, Thanks for the review! I have great news for you, you can now record both your app and web in our one Smartlook account. We’ve removed the mobile app plans, so, if you had one, it’s been migrated into the new unified package. Hope this makes things a little more convenient:) All the best, Lara ### 25. It's simple & easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Lukas D. | Facebook Marketing HERO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2017 **What do you like best about Smartlook?** Like a web designer I was looking for this simple, but useful tool for a years! Makes it easy for you to understand your website visitor's behavior for FREE. Their new Heatmaps are also very simple and easy to use, even for mobile devices and tablets. **What do you dislike about Smartlook?** There is a lot of recordings on my website, so I would be nice to have some of them recommended. **Recommendations to others considering Smartlook:** It's the most straightforward tool for seeing your website through the customer's eyes, try it now! **What problems is Smartlook solving and how is that benefiting you?** I can see my website through the customer's eyes which helps reveal the mistakes and find what to improve! **Official Response from Melinda Lili Ivany:** > Hey Lukas! Thank you for your feedback! We do plan to offer a list of recommended videos to our users, hopefully in the near future we will be able to offer such service to you - if you have any more suggestions, ideas, please let us know, we would love to hear them! Have a great day! Lili on behalf of Smartlook ### 26. Not very friendly. **Rating:** 3.5/5.0 stars **Reviewed by:** Jainam R. | Product Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** The unique funneling feature helps in quickly identifying the required cohorts. **What do you dislike about Smartlook?** There is no filter or conditions basis which we can choose to record videos. It records every video where we find most of the videos of no value. It would be great if there was a feature like hotjar where we could record videos of users who have spent a minimum amount of time. **What problems is Smartlook solving and how is that benefiting you?** We currently solved the flow for users who came via google and facebook ads. We were able to know that are targetting was not very good and were able to target better. **Official Response from Lara Pieterse:** > Hi Jainam, Thanks for the review and for your valuable feedback. I'll be sure to pass this on to our team. We have an interactive roadmap (https://roadmap.smartlook.com/) where you can submit your ideas for improving Smartlook. You can also browse the suggestions and upvote the ones you'd like to see implemented. You may find it useful. :) I hope you continue to enjoy using Smartlook. All the best, Lara ### 27. Amazing tool that shows valuable information **Rating:** 5.0/5.0 stars **Reviewed by:** Marek L. | IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** I just like how easily I can see how our customer was confused by our UX and I can react and make changes to the site immediately. I don't have to pay an expensive UX designer. I recommend trying this tool is absolutely worth the investment. **What do you dislike about Smartlook?** There is not much. Sometimes I get lost in so many possibilities I could use this app for. Nevertheless, it is my mistake because I do not know the tool so deeply. **What problems is Smartlook solving and how is that benefiting you?** We monitor customer behavior in our online SaaS service and find bottlenecks. We then incorporate the UX changes into future updates. ### 28. Great tool for monitoring user behavior **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Smartlook?** Smartlook is one of the best tools to analyze and understand user behavior. Recordings make it easy to see exactly what the user is experiencing, and they're accompanied by in-depth data that help us get a sense of the user and identify potential factors impacting their behavior. Using Smartlook’s filters makes it easy to isolate different user groups and understand how they interact with the product. They also allow us to easily monitor new features to determine how they are used and how they can be improved. It’s become our go-to tool for monitoring new product releases for any issues. **What do you dislike about Smartlook?** The UI can be a bit unintuitive (though it’s not much a barrier once you’ve familiarized yourself with the site), and it can also be slow. It would also be nice to have some error tracking functionality. **What problems is Smartlook solving and how is that benefiting you?** We have used Smartlook to monitor user interactions and new features/releases for issues and potential optimizations. **Official Response from Lara Pieterse:** > Hi there, Thank you so much for writing a review! We really appreciate your feedback and support. Best, Lara ### 29. Nice tool but very limited for startups **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Smartlook?** I like that it has a lot of features that we can see in other providers combined in just one platform: heatmaps, funnels and events **What do you dislike about Smartlook?** For a proper evaluation, we would need more flexibility from Smartlook. That means the ability to track more events and an extended trial period. Once that, I'd like to be able to craft the features to our company use case instead to pay for features that we won't use in order to get, for example, more events to track. **What problems is Smartlook solving and how is that benefiting you?** By using Smartlook we are able to identify patterns in how our app is being used and it also helps us to prioritize features, decide if a new implementation is successful so we know if we have to invest more time on it or just discontinue that feature and so on. ### 30. Awesome , Extremely simple and Useful! **Rating:** 5.0/5.0 stars **Reviewed by:** Chanakya J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2018 **What do you like best about Smartlook?** As they say, "A picture is worth a thousand words", smartlook has implemented this in boring analytics world! The good thing is it also takes care of the user's privacy. I regularly go to smartlook to get to know how users interact with our site and do required improvements. **What do you dislike about Smartlook?** I would like self videos (or videos of few of the logged in accounts) NOT to be recorded, as it is waste of bandwidth and time. **Recommendations to others considering Smartlook:** Use it regularly for improvement of your website design **What problems is Smartlook solving and how is that benefiting you?** Working on website design, What works and what doesn't. **Official Response from Lara Pieterse:** > Hi Chanak, We appreciate the kind words! I’m thrilled to hear that Smartlook is working out for you. We love hearing from our customers – especially when our product is able to make a positive difference to them. As for the videos you don’t want recorded, this is a great idea! Please feel free to head over to our product roadmap (https://roadmap.smartlook.com/) and submit your idea there. While there you can also browse suggestions and upvote the ones you like. Have a great day! Lara ### 31. Smartlook is great but is missing some more advanced features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Smartlook?** UI is really simple to understand and making events and funnels is pretty easy. Recordings part is also great and heatmaps are super easy to understand. Overall a nice tool if you don't need anything too advanced. **What do you dislike about Smartlook?** I'm missing some features from Smartlook – I wish there was a way to see heatmaps and recordings separately for different A/B test versions. Basically, an integration with Google Optimize and an option to filter recordings/heatmaps would be great. Another thing that could benefit is continuous heatmaps – I'm pretty bad in starting heatmaps and would sometimes like to look something in the past, so therefore continuous heatmaps could become handy. **What problems is Smartlook solving and how is that benefiting you?** We did fix some UX issues that we had on our sight. For example we understood that on pricing page people were clicking a lot on one element but it wasn't clickable – that was an indication to us that users don't exactly understand what it means and would like to read more about it. **Official Response from Lara Pieterse:** > Hi, Thank you so much for writing a review. We really appreciate the feedback! I think you have some great ideas for improving the product. I'd love it if you could share some of your ideas on our product roadmap (https://roadmap.smartlook.com). You can easily submit ideas and upvote feature suggestions you'd like to see. Your input will be really helpful. As for continuous heatmaps, this can be addressed by creating heatmaps from historical data. You can find more info about this in our help center (help.smartlook.com). Just search for "Heatmaps in Smartlook". Hope that helps! ### 32. Smartlook is crucial for modern & high-performing digital marketing teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Smartlook?** The way how Smartlook feels and works - is just so streamlined and optimized. The data that Smartlook collects is perfect for digital marketing work. The way how you evaluate the data, the context Smartlook provides is essential for making our website experience great. **What do you dislike about Smartlook?** Preciseness and stability could be improved. But this might be the function of js blockages on the browser level. Also, some additional reporting integration and data export options would come in handy. **What problems is Smartlook solving and how is that benefiting you?** It is crucial for us to have a seamless website UX and no errors or dead ends for our users. Smartlook, enables us to do just that with a breeze. Using Smartlook has improved our conversion rates, we did build a better website, and with its help, we continue to optimize it daily. ### 33. Great overall experience **Rating:** 4.5/5.0 stars **Reviewed by:** Nilay S. | Applications lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** The app analytics and crashlytics services along with the video recording feature. I specially like how we can send multiple meta data with each session. **What do you dislike about Smartlook?** There is not way to show sensitive information while using this service. Ours is a B2B app and this feature comes handy to record our end users behaviour. **What problems is Smartlook solving and how is that benefiting you?** Our main concern was to record rhe behaviour of our end user when they use our app and know how we can ease that up. We were able to optimize the flow after noticing the results. ### 34. The best tool for mobile app session recording **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Smartlook?** Smartlook provides invaluable insights into how users use and navigate our mobile app. In our first few weeks using Smartlook we identified dozens of usability improvements. The funnels feature is super useful to understand how our paying customers interacted with the app, which paths and features they experienced, pre-conversion. The qualitative data generated from Smartlook has proved to be a hugely valuable complement to our quantitiative analytics. **What do you dislike about Smartlook?** Feature request: (1) I wish you notate and share a recording, beginning at a specified timestamp, where the share link is only accessible to other Smartlook users and not be publicly available. This would allow me to more precisely share recordings with teammates without fearing a data leak. (2) I wish there was a specify something like "stop recording a single user after they have exceeded x number of sessions within the month." This would allow me to spend my recording sessions more judiciously to learn from newer users while preventing my power users from consuming a disproportionate amount of my session quota. **Recommendations to others considering Smartlook:** They're the best I have found for mobile session recording. **What problems is Smartlook solving and how is that benefiting you?** We've been able to understand better how users use our product and ship usability improvements as a result. ### 35. Smartlook Enables Powerful User Insights **Rating:** 4.5/5.0 stars **Reviewed by:** Eric P. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** I love that Smartlook captures actual user experience to gain valuable insights into how users are interacting with our platform. **What do you dislike about Smartlook?** Navigation is complicated through the app. I'm not always sure I'm on the same user I was as the previous session. **Recommendations to others considering Smartlook:** If you want to get an actual view of how your users experience your app, Smartlook is the perfect tool for you. **What problems is Smartlook solving and how is that benefiting you?** We use Smartlook to make the app more accessible for users and to track down hard-to-solve bugs. Capturing console output is vitally important for us. **Official Response from Lara Pieterse:** > Hi Eric, Thanks so much for taking the time to review Smartlook. We’re always happy to receive feedback from customers. I'm interested in your thoughts on how the app UI can be improved. I've linked our product roadmap below where you are able to submit ideas to improve Smartlook. While there you can also browse other feature suggestions and upvote the ones you like. We hope you continue to enjoy using Smartlook. All the best, Lara ### 36. I use Smartlook to Analyze user sessions on my web apps. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** The core functionality...I can view my users workflows and gain insights through that. **What do you dislike about Smartlook?** The sessions are displayed in reverse chronological order which is great. However, when I view the user journey with multiple sessions, that causes me to start with the users most recent session instead of the beginning of the user journey. **Recommendations to others considering Smartlook:** I would recommend this product to teams looking for specific insights from users by viewing their sessions **What problems is Smartlook solving and how is that benefiting you?** I am looking for user behavior. Specifically, what users are doing in their sessions, how much difficulty the user experiences when attempting to take actions, how much time users spend on various activities. I have identified areas where the ux appears to be confusing for the users. Also, I have identified at least one bug. ### 37. Alex Oldham's review of Smartlook **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** I like the ability to view a recording of my user's journey through our site. It helps me inform how well I have trained them and what data and metrics are most popular **What do you dislike about Smartlook?** I do not like how long it takes me to view the recordings. Instead, it would be helpful to see data or analytics based on these user journeys, such as "150 total clicks into analytics tab from Zillow users" or "150 hovers over the Time on Page Tab" In addition, people on my team were flagging inconsistencies from Smartlook with our internal data that shows user logins. **What problems is Smartlook solving and how is that benefiting you?** I am solving the problem of not knowing how our users are utilizing our platform and how often our users are logging in. ### 38. Smartlook is incredibly valuable for us as a business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Smartlook?** It's a very simple to use product, managed to get it up and running quickly. I like how there are many advanced features, although we don't currently use them all. **What do you dislike about Smartlook?** In terms of our use-case I really can't think of anything, I've never had any problems with it. **What problems is Smartlook solving and how is that benefiting you?** The heatmaps are really handy, and we use those as a tool to monitor user engagement on our websites. Another thing I really like is how you can quickly find a user's session, this is really helpful for us because if there are any bug reports from customers, we can get a real sense of what happened during their session. This feature has saved us a lot of time fault-finding! ### 39. New to Smartlook **Rating:** 3.5/5.0 stars **Reviewed by:** Lizzie R. | Customer Support/Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** I really like being able to see exactly what a customer has been doing. It's very helpful when troubleshooting to see where a customer may have gone wrong, where our software could have a bug, etc. **What do you dislike about Smartlook?** It feels a bit invasive to the customers. **What problems is Smartlook solving and how is that benefiting you?** Our team has used Smartlook to track a customer's journey through the platform. It's helped us to see what information needs to be added to the homepage on our website, and what questions people are looking for immediate answers to. ### 40. Customer service made easy **Rating:** 4.5/5.0 stars **Reviewed by:** Ondrej V. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Smartlook?** Smartlook is really helpful for our Customer service department. We do use it for bug reports, as we are able to see the exact moment the bug emerged and we do not need to replicate every bug ourselves. **What do you dislike about Smartlook?** Sometimes there is much more features than we use and it can be confusing sometimes. **What problems is Smartlook solving and how is that benefiting you?** We do search for reported bugs, so we can see them in real life. It makes our testers life easier. **Official Response from Lara Pieterse:** > Hi Ondrej, Thanks for the positive review! We understand that there are quite a few features to take advantage of! If you need some advice or extra info on any of the features, please feel free to reach out to me directly (lara.pieterse@smartlook.com). We want to make sure that you're able to get the most value possible out of our product. All the best, Lara ### 41. Detailed way to understand your users **Rating:** 5.0/5.0 stars **Reviewed by:** Diego V. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** It has many options to perform an audit of how users interact with my platform. I can create different paths and scenarios that are extremely helpful to see the end to end experience, what the entry points are and areas where I need to improve the experience because of confusion, overwhelm, etc. **What do you dislike about Smartlook?** The interface seemed a bit odd at the beginning. Once you get used to it you'll love it but first it's a bit difficult to find key features. **What problems is Smartlook solving and how is that benefiting you?** I was needing for a software that allowed me to view and understand how users interact with my platform. Was it helpful to them? Was it easy to navigate? All those questions I can answer thanks to having smartlook ### 42. A true analytical gem **Rating:** 5.0/5.0 stars **Reviewed by:** Kinga E. | Owner & Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** Session recordings are pretty flawless and helped us understand our users' behavior way better. Never before have I used heatmaps and they were a nice surprise for me in this tool. Very intuitive. **What do you dislike about Smartlook?** Maybe only the fact that it takes time to get to know the full potential of Smartlook, but it's the case of all analytics tools. **Recommendations to others considering Smartlook:** Really worth checking out and playing with this tool a little. **What problems is Smartlook solving and how is that benefiting you?** We can understand user behavior on a level we haven't reached before. ### 43. Great tool to get useful user insights **Rating:** 3.0/5.0 stars **Reviewed by:** Sushree S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Smartlook?** I like how easy it is to record and access user behaviour. **What do you dislike about Smartlook?** Their free plan should provide access to a little more data, may be based on the traffic. **What problems is Smartlook solving and how is that benefiting you?** We use to analyze people who are trying to sign up for our product and identify the challenges they face while onboarding. ### 44. A good tool to get user insights **Rating:** 4.0/5.0 stars **Reviewed by:** Raj S. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Smartlook?** The core concept of recording user actions as a video is really helpful to learn about user behaviors. It is also useful for us to track the actions of users when some bug is found. **What do you dislike about Smartlook?** In the case of the SaaS products, the same product is running on multiple domains and in that case not able to apply some filyters. **What problems is Smartlook solving and how is that benefiting you?** Smartlook helps to find user behaviors, improve user experience as well as plan new features. ### 45. New to Smartlook | Loving it so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** I most enjoy the recordings and how easy they are to organize. I can very easily filter my search to find a specific set of data for a specific group of people/users. **What do you dislike about Smartlook?** Smartlook posed a bit of a learning curve for me. It took me a few days to get familiar with the platform and I felt like I had to really dig to find helpful resources on how to navigate my account. That said, after some practice and time spent in the Smartlook School, I really enjoy what the platform has to offer. **Recommendations to others considering Smartlook:** I recommend that people truly take the time to learn the software and how it can help. Reading support articles and reaching out to the support team for help is definitely worth your time. Smartlook is only as powerful as you allow it to be. If you take the time to learn what it can do for you, I think you'll love it. **What problems is Smartlook solving and how is that benefiting you?** I work in customer support and it has been really nice to have a better visual representation of the problems customers are having when they reach out for help. It's also much easier to know how to organize a website when you can use heatmaps to see which pages are most popular and which sections on specific pages are getting the most recognition. ### 46. Good price for value! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Smartlook?** Page speed Heatmaps Options to filter Error reading **What do you dislike about Smartlook?** I can't save recordings or users that I want to come back to **Recommendations to others considering Smartlook:** Overall, Smartlook has way more functions, it is a bit cheaper, and all the little things like user experience, designs, and flow of the page are way better than their competitors **What problems is Smartlook solving and how is that benefiting you?** With Smartlook, we can discover bugs, problems and get a better feeling of what kind of users we have on our page. We can see hotspots on pages and filter out different users. Based on this information, we can make our page better every day because we know what and where to look. **Official Response from Lara Pieterse:** > Hi there, Wow, thanks so much for the review. I’m thrilled to hear that Smartlook is working out for you. We hope you continue to enjoy using the tool. All the best, Lara ### 47. Best tool for improving website conversion **Rating:** 4.5/5.0 stars **Reviewed by:** Ramón P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** We use Smartlook to analyze and understand how users use our clients' e-commerce websites. Without a doubt, It is a handy tool to study the customer journey, find UX issues or troubles users face while navigating and improve the overall user conversion. **What do you dislike about Smartlook?** In the beginning, the dashboard was a little bit difficult to understand. It would be helpful if the old recordings were still available for more than 30 days. One more area for improvement is that free trials should have more monthly sessions. **What problems is Smartlook solving and how is that benefiting you?** Since using Smartlook we have been able to analyze and optimize the payment process for our customers, improving the conversion rate by up to 18%. ### 48. Smartlook **Rating:** 4.5/5.0 stars **Reviewed by:** Janus B. **Reviewed Date:** May 20, 2021 **Official Response from Zuzana Lukášová:** > Hi Janus, thank you for your review! ### 49. Best software to record user experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** The best program to keep track of the users of your website. It has allowed us to make improvements based on the use made by users. In addition, the filters and without a doubt the conversion funnel are of great help to know the experience of the users and the difficulties they encounter when making a purchase. Useful in all cases when you want to know how users use your web and make improvements **What do you dislike about Smartlook?** there's nothing we don't like about Smartlook. All are advantages and its use is very simple **What problems is Smartlook solving and how is that benefiting you?** Useful in all cases when you want to know how users use your web and make improvements ### 50. Smartlook from a Web Developer **Rating:** 4.5/5.0 stars **Reviewed by:** Rodrigo I. | Senior Developer, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Smartlook?** I like how I can go to the recordings and see how our customers interact with the website. **What do you dislike about Smartlook?** While filtering by IP is excellent, I would like to filter by an account number. That's something I guess we have to customize that we haven't done yet. **What problems is Smartlook solving and how is that benefiting you?** We're trying to have visibility in our production environment because there are lots of things that we couldn't test in our non-prod environments. ## Smartlook Discussions - [Is there any reason why smartlook would not record some portions of the user session?](https://www.g2.com/discussions/is-there-any-reason-why-smartlook-would-not-record-some-portions-of-the-user-session) - 1 comment, 1 upvote - [What's the best approach for using smart look for mobile app optimisation ?](https://www.g2.com/discussions/what-s-the-best-approach-for-using-smart-look-for-mobile-app-optimisation) - 1 comment, 1 upvote - [Is there a "how to use this app in a class that shows you step by step using our own data?"](https://www.g2.com/discussions/25308-is-there-a-how-to-use-this-app-in-a-class-that-shows-you-step-by-step-using-our-own-data) - 1 comment, 1 upvote - [How do I assign events to be observed and logged?](https://www.g2.com/discussions/15100-how-do-i-assign-events-to-be-observed-and-logged) - 1 comment, 1 upvote - [How can I exclude myself from the recordings?](https://www.g2.com/discussions/14356-how-can-i-exclude-myself-from-the-recordings) - 2 comments, 1 upvote - [View Smartlook pricing details and edition comparison](https://www.g2.com/products/smartlook/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+09%3A08%3A38+-0500&secure%5Bsession_id%5D=38984d57-3964-4eb8-9f33-be470ae334c2&secure%5Btoken%5D=fe431b28e37c07adfc70ed3cf6dc53d02d8eb6863e0f0d1cf048e0429b3658e3&format=llm_user) ## Smartlook Features **Metrics** - Sessions - Digital Analytics - Engagement - Entry and Exit Pages - Standard Event Tracking - Custom Event Tracking - Retention - Return - Conversions - Funnels **User Identification** - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - Integrations **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Reporting** - Real-Time Reporting - Trending - Retroactive Reporting - Segmentation - Mobile Reporting - Unification Across Devices - Custom Reports and Dashboards **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Other** - User Data - Site Search Reporting - Campaign Tracking - E-Commerce - Administration Alerts **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Agentic AI - Digital Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Administration** - API / Integrations - QA Testing - Performance and Reliability **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - Performance and Reliability ## Top Smartlook Alternatives - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,032 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [Contentsquare](https://www.g2.com/products/contentsquare/reviews) - 4.6/5.0 (630 reviews)