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Smartlook Reviews & Product Details

Smartlook is an analytics solution for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind your users' actions. Learn more about our features ↩️ Brands can easily understand how customers precisely interact with their website and app by: - Watching recordings of every user, and seeing exactly what they see, down to the same resolution. - Using automatically tracked events generated within the website/app, from tapping a button to typing text. - Building conversion funnels and finding out where most of their users are leaving the website/app (and seeing what they did before they left). - Creating heatmaps of visitors’ clicks, scrolls, and moves, to highlight popular elements. Smartlook cuts out all the guesswork and gathers brands’ app data together on one central dashboard, which enables sharing and collaborating with colleagues. This means clear, data-driven decision-making for product managers, marketers, UX designers, and developers to constantly improve each website and app by reducing churn rates, boosting conversions, identifying and fixing bugs, and improving UX.

Seller

Cisco

Discussions

Smartlook Community

Languages Supported

English

Product Description

Smartlook is a tool designed to record the screens of real users on your website. It allows users to see what visitors clicked with their mouse, what they filled into a form field, where they spend most of their time, and how they browse through each page.

Overview by

Tereza Blechová

Pricing

Pricing provided by Smartlook.

Free

$0.00

Business

$55.00

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Top-Rated Alternatives

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Smartlook Media

Dashboards allow you to see the most important data.

Recordings of all your users to watch in one place.

Every click or interaction on your website is tracked automatically.

Quickly uncover the most important data insights to improve your conversions.

Analyse user behaviour step by step using funnels.

G2 reviews are authentic and verified.

Here's how.

Juan Z.

FrontEnd development leade

Small-Business (50 or fewer emp.)

10/13/2021

"Great application for debugging and testing features"

4/5

What do you like best about Smartlook?

The fact that you can review exactly what a user experienced in your app by watching the video attached to the session, followed by the feedback within the events and rage clicks linked to the user's actions.

This app also provides event and analytics that improve the realization of the user journey inside your app, helping it funnel and discover the weakenesses you have to improve and the strengths you must keep.

It's friendly UI makes it easy to navigate and understand what is going on while reviewing a user journey. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

As a mobile app developer, sometimes while reviewing a user session on an app that loaded in portrait mode Smartlook forces the session video to open in landscape mode so it gets pixeled very heavily and gets a bit hard to understand what's going on.

On the other hand, Smartlook is based on a web application and I wish there was more feedback with hybrid apps and their screens. Review collected by and hosted on G2.com.

Recommendations to others considering Smartlook:

At first if you want to use analytics be aware and organize what you want to measure and where do you want to setup the events in your app, after you finish this, you can now understand what's gonna happen in the analytics inside Smartlook.

Also be aware that if you are reviewing a user journey of a mobile app it can have glitches with the screen orientation and events, other than that if works just fine! Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

I figured out some bugs inside a UX process in my app while watching exactly what the user did to cause said error. I have accomplished to notice where my final users were getting stuck and where did they hesitate on their next actions by watching their behaviour. I've also been able to fix internal code erros with the events debug Smartlook offers on mobile apps. As of benefits, you get to live the users experience and watch how the common user react to your design.

On the other hand, I've been able to funnel my users through events and analytics provided by Smartlook in a very efficient way. Review collected by and hosted on G2.com.

Rob F.

Digital Growth Manager

Small-Business (50 or fewer emp.)

10/13/2021

"User friendly but powerful tool for monitoring user engagement on your website"

5/5

What do you like best about Smartlook?

Smartlook enables you to see how individual users engage on your site. It shows session recordings that you can filter to display specific pages or funnels. It has an easy-to-use interface. You can click on elements on your pages (e.g., a form or a button) to set up an event to record how users engage with it. It has a helpful share functionality, and the support I have received has also been fantastic. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

I would recommend using Smartlook to complement other analytics tools such as Google Analytics. Smartlook only records user journeys once they are on the site and doesn't show any acquisition data. Review collected by and hosted on G2.com.

Recommendations to others considering Smartlook:

I would recommend that you consider Smartlook as an on-page Analytics tool. When I enquired, I had a lengthy Zoom call to go through the product features. After the purchase, the online support has been excellent. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

We have used Smartlook to assess what impact copy changes or functionality changes have had. We have set up specific funnels for essential user journeys, such as the registration funnel, to monitor how users interact with that process. We have shared heatmaps with other members of the team so we can review the performance of pages. We have increased the conversion rates on our platform through the Smartlook data. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

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Hi Rob,

Thanks for the positive review! We love hearing from our customers – especially when our product has a positive impact.

We hope you continue to enjoy using Smartlook and I wish you many more conversions!

All the best,

Lara

Archit G.

Business Analyst

Small-Business (50 or fewer emp.)

12/27/2021

"Improve Conversion Rate And Monitor User Behavior"

5/5

What do you like best about Smartlook?

Our website is so much better with the help of Smartlook. We offer users an interface that’s better suited to their needs. We found that using this technology. We were able to improve our user retention and keep people on our website for longer. This means that, over time, a user learns more about our products and becomes more likely to purchase. The control panel gives complete control over the website's analytics and parameters. We can dig deeper into what your users do on your site, what their intent is, and why they do it. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

Smartlook enables me to monitor user activity, error messages, and the drop-off points on the registration or investment funnels. Review collected by and hosted on G2.com.

Recommendations to others considering Smartlook:

I should work to improve my site insights. I’ll know how customers are interacting with the website, which will then show me how to improve it. This will help improve the site conversion rate. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

Smartlook helps us improve our site. Smartlook offers users a better interface and thus allows them to learn more about the product, so the product has more weight in their final purchase decision. Installation is super-easy, and the configuration is simple to use. We like Smartlook because it is an easy solution that can be installed in just a few minutes. The Smartlook control panel is the ultimate tool to understand our website design and the user experience. It allows to control all parameters and understand how the user interacts with a business website. Using A/B testing, We can then modify the design of a business website in a way that caters to user behavior. Review collected by and hosted on G2.com.

Verified User in Internet

Small-Business (50 or fewer emp.)

10/13/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Best free solution to start recording visitor behavior"

5/5

What do you like best about Smartlook?

First of all, Smartlook has a very easy-to-use and fast dashboard. Second, their Free Plan will be good enough for many new businesses to get valuable user insight. As an agency we're always pushing our clients to go with Smartlook over their pricey competitors. I also fancy their GDPR compatibility. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

I wish Smartlook's paid plans start with a more affordable fee. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

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Hi,

Thanks for the positive review! We really love hearing from our customers – especially when our product is able to make a positive difference to them.

We hope you continue to enjoy using Smartlook and continue recommending it;)

All the best,

Lara

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

10/13/2022

"Easy and quick to implement"

4.5/5

What do you like best about Smartlook?

Fast and easy to plug in and start getting user data almost immediately. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

We would quickly run out of recording room and stop capturing data under the intro plan. Review collected by and hosted on G2.com.

Nicolas L.

Product Owner

Small-Business (50 or fewer emp.)

1/11/2022

"Very good tool to analyze the user behavior"

5/5

What do you like best about Smartlook?

Smartlook allows to analyze and understand the user behavior easily. It records the user sessions, create heatmaps and funnels in few clicks. We can filter easily the sessions to identify the ones which are relevant. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

I dont see many drawbacks of Smartlook. The only thing is that, as it is very powerful and and collects a lot of data, it can take some time to analyse the data and get some conclusion. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

edit

Hi Nicolas,

Thanks for taking the time to write a review, we really appreciate it! We're so happy to hear that Smartlook is helping you improve your UX.

All the best,

Lara

Scott M.

Small-Business (50 or fewer emp.)

3/13/2022

"Smartlook, a great resource compared to its many rivals"

5/5

What do you like best about Smartlook?

The ability to see what visitors have been reading and how long they stay on there. You can also see if they visit other pages as well as many other features. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

Nothing really to highlight here. All in all, it all works well for the price involved. Review collected by and hosted on G2.com.

Antonio G.

CEO

Small-Business (50 or fewer emp.)

1/31/2022

"On of the best softwares I have ever used - 1000x better than fullstory"

5/5

What do you like best about Smartlook?

Smartlook managed to somehow pack all critical features (events, filters, recordings...) in a still extremely easy to use software... which is so so so much more affordable than fullstory... while at the same time being more valuable and powerful? SO happy that we found it. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

Nothing, honestly. I'd love to send automatic alerts to slack when X events happen. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

edit

Wow! Thanks, Antonio for serving the Smartlook team an extra dose of motivation today. We are so thrilled to hear how happy you are with Smartlook.

I like the sound of a Slack integration. Did you know we have a public roadmap (roadmap.smartlook.com) where you can submit ideas for features and improvements? Feel free to add your idea there. You can also upvote any features you'd like to see implemented. I'll be sure to pass your idea on to our team too.

Thanks again for the review!

Best,

Lara

See how Smartlook improved

Jonathan W.

Artistic Director

Small-Business (50 or fewer emp.)

10/13/2021

"A smarter look at how people use your site"

4.5/5

What do you like best about Smartlook?

Smartlook has an excellent interface - it is clean, easy to navigate and breaks down information for the user in a digestible manner. Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

A lot of data can be daunting! It is important to know how to organise and subsequently use this data to turn it into practical actions for your business. Review collected by and hosted on G2.com.

What problems is Smartlook solving and how is that benefiting you?

Smartlook allows us to analyse customer behaviors in a way that analytics can't. Knowing 'how' people are using your site - and 'if' they are using your site the way you intend them to is critical to making key business decisions. Using Smartlook has now made us priotise all our frontend/UI considerations because it has shown that people were getting confused navigating the site or getting stuck on how to do certain actions on pages. The end result will be a complete redesign. Review collected by and hosted on G2.com.

Response from Lara Pieterse of Smartlook

edit

Hi Jonathan,

Thanks for the positive review! We love hearing from our customers – especially when our product is able to make a positive difference to them.

We hope you continue to enjoy using Smartlook.

All the best,

Lara

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

3/29/2022

"Great Software and Service"

4.5/5

What do you like best about Smartlook?

I love being able to see how users are actually utilizing our platform instead of how we think they are. Love the heatmaps! Review collected by and hosted on G2.com.

What do you dislike about Smartlook?

My only dislike is that Devtools has to be an addon when on similar software it is usually included Review collected by and hosted on G2.com.