SkyTouch Technology Reviews & Product Details

How easy the system is to navigate. What is most helpful is if you encounter an issue or get lost the system will help and redirect you to the correct area to complete tasks. Review collected by and hosted on G2.com.

At times refunds are difficult to complete. When making an adjustment or checking out a guest your folio must be at zero in order to check the guest out even if the guest is checking out early/ Review collected by and hosted on G2.com.

Somewhat simple at times but still a lot of room for improvement. Review collected by and hosted on G2.com.

With the PMS, we should consider rephrasing the verbiage set up in the system for example,

Post Payment (Cash), is understandable, however; alter the refund option to make it clearer. Post Charge (Guest Refund) this is what it is labeled as,

• Consider moving the option from Post charge to Post adjustment since we are removing or correcting.

• and rephrase the word “guest refund” to “cash refund”. The front desk will better understand this and make fewer mistakes.

Tax adjustment

Under the “guest info” tab, we find the tax profile, first consider placing this option outside. Less clicks less navigating, so that it is easier to find.

Secondly, The option not to adj ALL the taxes on ALL folios. For example, Expedia prepaid tax-exempt reservations, whether or not the reservation tax profile is clicked for all, all folios created, added on, will be affected by the tax profile. Though the third-party CC may be tax-exempt, the guest credit card covering the hotel facility/destination/hotel fees are not tax-exempt. The tax profile removes all the taxes and affects all the folio tabs added, this consumes time in adding some taxes back on.

Duplicate

When duplicating a reservation consider shortening the 1 day (for no shows). When we dup a resv it copies exactly the amount of days.

Reinstate after night audit

So no show reservations arrive after the night audit is ran at End Of Day, most guest arrive after this process for whatever reason, It would simplify things if the system had the option to reinstate (subtracting 1 day of course, the day missed) and copy/duplicate the remaining nights, this includes rate code, MOP, all information. Maybe include a reason for reinstating so MOD can track.

Reports

Create the option to create a “custom report” similar to Opera PMS.

All reports on the PMS are already made, It is easier for Managers to populate all the data needed a custom report.

Quick Links: Allow us to replace with a report possibly

Reservation Overview:

Special Request codes: possibility to include a check box for VIP status, a note box for DND services, late check outs.

Can we create a report option that allows the hotel to generate a report showing the amount of money a certain guest has paid so far? Review collected by and hosted on G2.com.

the university course is very informitive, as long as you complete it you should have no problems using the system. The tech support team if awesome and very knowledgable. Review collected by and hosted on G2.com.

The thing I dislike the most is that there is no searchable database for past work orders. As the chief engineer, it would be very helpful to me to be able to see what I have done on rooms in the past. Review collected by and hosted on G2.com.

It's very easy to use, and most new associates catch on very quickly, I like the online training option. I appreciate the 7-day payment posting feature since we have long-term stays. It is easy to set up new properties, especially with the help of many of the professionals on the SkyTouch Implementation team. Especially now that a major portion is done online and not using the old excel worksheet. Review collected by and hosted on G2.com.

There are several areas in the online training that aren't covered, like direct billing, etc. This system is not designed for extended stay hotels but is very effective for select-service properties. Rate & Revenue management is very simplistic to use but many glitches can cause issues like double restrictions that can close out the property without realizing it. Multiple rate plans need to be added when you have a tiered rate structure. Review collected by and hosted on G2.com.

The software is easy to use when it works. Review collected by and hosted on G2.com.

When there is an issue with the software most of the time you are given a workaround instead of resolving the issue. Issues draw out for long periods of time and are not fixed. If it is a credit card issue it is blamed on the other companies instead of resolving it. When issues are resolved a notice is not emailed out. Maybe that is because the issues are usually not resolved, but extra steps are added to our process to make them work. Group Blocks some reservations won't let you assign room numbers or change the room type for the stay. Instead of making a fix for this issue, they tell you to remove the reservation from the block, then make your change to the reservation and then add it back into the block again. We are a busy hotel we don't have time for all these added steps. When an issue occurs find the reason and create an update to fix it. Then update the clients that have this issue that it was resolved.

Hold time is unacceptable. When we call to receive help we have exhausted all solutions on our end, and there is usually a guest waiting for a result standing at the desk. 20 minutes of hold time or more is a regular occurrence. We have been promised that this would be resolved at many of the conferences and still no results. Review collected by and hosted on G2.com.

Navigation of the system is quite easy and straight to the point much better then other beach club systems like HMS Review collected by and hosted on G2.com.

The only dislike about the system is that looking for dates that are free to book is nearly impossible without having to cycle through the dates and hoping there is a room a colour coded system would be much better for booking some of the HMS features can be brought into play Review collected by and hosted on G2.com.

I like the overall aesthetic of SkyTouch, such as the visuals upon logging in (showing vacancy, check-ins, occupancy, check-outs for the day, etc). It helps get a general overview upon beginning one's shift. I also enjoy the ease of moving between the Sky Touch platform and Booking.com, Flight delays, etc (other external sites). I found it to be organized well and generally clear. I also like that the bookings from third party websites are sent over directly and populate the SkyTouch system on their own. (Although there were a few instances where they did not go through in time, and the guest showed up before the reservation got a chance to send through to the SkyTouch system. Review collected by and hosted on G2.com.

I did not like the lingo used, such as "guest folio", etc. Certain things were not clear when I first started using the program. It is easy to understand once you know what these things mean, but it felt like they could have come up with some more accessible terms for people who did not take a course in the program. I also to this day find the rate management aspects extremely difficult to understand. Luckily I am not a general manager so I do not have to deal with this anyhow, but it seems way too complicated for what it is. Additionally, the method of charging guests seems a bit counter-intuitive. Instead of it being a straight forward page, you have to add a guest "folio", add the method payment, and then explain what the method of payment is for. It could definitely be more user friendly in this aspect. Review collected by and hosted on G2.com.

Very user friendly system! Everything is well organized and easy to access and easy to use. One of my favorite sites to use at my job. Highly recommend this website. Review collected by and hosted on G2.com.

Only downside I can think of it when you go to book a room in order to not have it marked off you have to remember to select no sell - would be nice if the rooms went back right away if a booking isnt made. Review collected by and hosted on G2.com.

The simplicity and ease of the system and the ability to use it anywhere Review collected by and hosted on G2.com.

Ability to make customized reports for easier reviews Review collected by and hosted on G2.com.

I like that I can change my BAR rates easily and block or move my inventory as well really easy Review collected by and hosted on G2.com.

I cannot combine rooms categories within one reservation and the administration tools are really poor. Also, Skytouch don't have the Children option available so it can be added for an additional price to the reservation Review collected by and hosted on G2.com.