--- title: SkyTouch Technology Reviews meta\_title: 'SkyTouch Technology Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 108 reviews by the users' company size, role or industry to find out how SkyTouch Technology works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 108 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Hotel url: https://www.g2.com/categories/hotel --- # SkyTouch Technology Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by SkyTouch Technology but has limited features. Are you part of the SkyTouch Technology team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-use interface abilities. Our products efficiently manage rates & availability, distribution & booking, guest experience, and more. The SkyTouch hotel property management system (PMS) is built by hoteliers, so we understand the industry and anticipate your needs. Staying ahead of industry technology and innovation, our PMS is complimented with limitless integration opportunity to efficiently grow your business and increase revenue. With SkyTouch, the Sky's the Limit. * * * Seller [SkyTouch Technology](https://www.g2.com/sellers/skytouch-technology) Discussions [SkyTouch Technology Community](https://www.g2.com/products/skytouch-technology/discuss) Solution Type Best-of-Breed Overview by Haley Eder Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 21 months [ View More Pricing Information ](https://www.g2.com/products/skytouch-technology/pricing) ## Top-Rated Alternatives [ ![Hostaway](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hostaway") Hostaway 4.8/5(415) ](https://www.g2.com/products/hostaway/reviews) [ ![Oracle Hospitality OPERA Property Management System](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oracle Hospitality OPERA Property Management System") Oracle Hospitality OPERA Property Management System 4.2/5(65) ](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) [ ![Cloudbeds](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cloudbeds") Cloudbeds 4.3/5(40) ](https://www.g2.com/products/cloudbeds/reviews) [ View All Alternatives ](https://www.g2.com/products/skytouch-technology/competitors/alternatives) ## User Insights Average based on 108 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 11/14/2023 "SkyTouch has been a very easy to learn system with the help of guides." 4/5 What do you like best about SkyTouch Technology? Skytouch has more in-depth videos on how to do certain task which is really helpful! Review collected by and hosted on G2.com. What do you dislike about SkyTouch Technology? Skytouch can be very slow at times to load information, especially when our hotel is busy with multiple reservations. It slows down our check in process and payment processing. Not ideal when it is very busy.. Review collected by and hosted on G2.com. What problems is SkyTouch Technology solving and how is that benefiting you? A few problems are simple bugs that occur, there was an update that helped us view specific reports when they were trying to be saved or printed. Another bug that seemed to be fixed by skytouch is when payments would decline, and a new method of payment was added then that second payment would also decline. This was fixed and now allows us to charge the newly added card without having to log out and log back in for the card to work again. Review collected by and hosted on G2.com. Show More Response from Haley Eder of SkyTouch Technology [Editedit](https://www.g2.com/survey_responses/skytouch-technology-review-8874004/official_response/edit) Thank you for your positive review and feedback. We love having great partners like you! 3/25/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 5/3/2022 "Clean, crisp, and simple to use" 4/5 What do you like best about SkyTouch Technology? "Clean" operating system and it's simple to use. Tends to have minimal downtime but it has gotten a little bit worse as the company has grown. Customer service has always been solid when needing to resolve issues or ask questions. Review collected by and hosted on G2.com. What do you dislike about SkyTouch Technology? Lacks the ability to fully "close out" a day or days and "close out" a specific room type. It provides the ability to "close to arrival" on a specific day(s) or set a "minimum length of stay" to achieve that goal but that does carry negative attributes with doing so. As we've evolved, it seems as though it has been having trouble interfacing with add-on applications for us. Examples are door lock key configuration, picture identification capture, limited integration with Canary Technologies. Review collected by and hosted on G2.com. Recommendations to others considering SkyTouch Technology: I haven't needed to shop alternatives since 2014. My current franchise had just begun "testing" Skytouch the year prior and I disliked dozens of other options back then before they permitted me to become a "beta tester" when I demanded to have a better option when assuming their flagship. We've been satisfied ever since. Review collected by and hosted on G2.com. What problems is SkyTouch Technology solving and how is that benefiting you? We're a relatively basic roadside establishment with very few "extra's/add ons" but the operating system has helped us become more efficient all around. The cloud feature is without a doubt neccessary in today's industry and has already become the standard. Review collected by and hosted on G2.com. Show More Response from Haley Eder of SkyTouch Technology [Editedit](https://www.g2.com/survey_responses/skytouch-technology-review-6567033/official_response/edit) Thank you for your feedback. We would love to learn more about the process you use. Please reach out to your customer success manager to schedule a quick chat so we can learn how to improve this process. 3/4/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 10/19/2023 "On the Fence" 3.5/5 What do you like best about SkyTouch Technology? Remote access. I can jump onto Skytouch from my phone or computer whenever, wherever I am. Easy to login from wherever I may be. Customer support has always been great. Review collected by and hosted on G2.com. What do you dislike about SkyTouch Technology? There are a few items that Skytouch would benefit greatly from improving. The first is finding past guest information. I've seen many PSM's that will bring up all previous stay information when you enter the guests profile building a reservation however with Skytouch, you have to close out of the reservation and do a separate search to determine past stay information. This allows for more error on the front desk with regards to rates, and past rooms. The other issue I find is that there is no real place to record a PO number on invoices. Other than dropping it into the comments section when you check a direct bill guest out which creates an extra step (easy to forget about) there is no where else to record it. It would be very helpful and streamline the reservation process as well as the AR process if you could record the PO number at the time of reservation and have it auto populate on the invoice when the invoice is created. Review collected by and hosted on G2.com. What problems is SkyTouch Technology solving and how is that benefiting you? I typically only require skytouch support when looking after my rate management. I ask for assistance when I can't determine where certain issues are coming from and they are able to help me determine that. For example, recently, I closed off the rooms in my exterior access building and although the day I did it, it flowed through to the OTAs, the next day they were back up for sale. Derek from Skytouch support was able to offer me a suggestion to exclude certain room types from the specific rate plan which in turn solved my problem. Review collected by and hosted on G2.com. Show More Response from Haley Eder of SkyTouch Technology [Editedit](https://www.g2.com/survey_responses/skytouch-technology-review-8745513/official_response/edit) Thank you for your feedback. We would love to learn more about the process you use. Please reach out to your customer success manager to schedule a quick chat so we can learn how to improve this process. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sam D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam D.") SD Sam D. Property Manager Small-Business (50 or fewer emp.) 1/19/2024 "Good PMS. Great Support Team!" 4/5 What do you like best about SkyTouch Technology? Ease of use, including remote login. Support staff have all been amazing and responsive. Review collected by and hosted on G2.com. What do you dislike about SkyTouch Technology? There are a number of frustating system glitches. There is no onboard NRL. Review collected by and hosted on G2.com. What problems is SkyTouch Technology solving and how is that benefiting you? Seamless integration when converting from franchise to independent. Review collected by and hosted on G2.com. Show More Response from Haley Eder of SkyTouch Technology [Editedit](https://www.g2.com/survey_responses/skytouch-technology-review-9130381/official_response/edit) Thank you for your positive feedback on our PMS and support team. We understand the frustration with system glitches and will strive to improve in that area. We appreciate your input. We would love to hear more about your onboarding experience. Please reach out to your customer success manager with details. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller YH Yair H. Small-Business (50 or fewer emp.) 1/16/2024 "Condor's Review" 4/5 What do you like best about SkyTouch Technology? Great costomer service; reports are clear and great. Review collected by and hosted on G2.com. What do you dislike about SkyTouch Technology? Log on issues have been a headachel; and at times the home screen is busy looking Review collected by and hosted on G2.com. What problems is SkyTouch Technology solving and how is that benefiting you? Organizing data, getting info, understanding out business. Review collected by and hosted on G2.com. Show More Response from Haley Eder of SkyTouch Technology [Editedit](https://www.g2.com/survey_responses/skytouch-technology-review-9117451/official_response/edit) Thank you for your positive feedback on our customer service and clear reports. We apologize for any inconvenience caused by log-on issues and the busy home screen. We are constantly working to improve user experience and will consider these issues promptly. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gabriel B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabriel B.") GB Gabriel B. Small-Business (50 or fewer emp.) 12/31/2023 "Easy to learn software with various useful reports" 4/5 What do you like best about SkyTouch Technology? It's a good and simple PMS with various useful reports for tracking hotel performance. Review collected by and hosted on G2.com. What do you dislike about SkyTouch Technology? I dislike the times the system has to go down due to maintenance or updates. It has gotten better over the years. At least now they schedule the maintenance ahead of time. Not at random. Review collected by and hosted on G2.com. What problems is SkyTouch Technology solving and how is that benefiting you? It tracks revenue and taxes in a straight forward manner for accounting reporting. It also gives lots of insights through their various reports tracking hotel performance. Review collected by and hosted on G2.com. Show More Response from Haley Eder of SkyTouch Technology [Editedit](https://www.g2.com/survey_responses/skytouch-technology-review-9073662/official_response/edit) Thank you for sharing your positive experience with SkyTouch Technology. We're pleased to hear that you find the software easy to learn and that it offers various useful reports for tracking hotel performance. We apologize for any inconvenience caused by system downtime for maintenance or updates, and we're continuously working to minimize disruptions while providing essential updates and improvements. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller TD Tatiana D. Small-Business (50 or fewer emp.) 12/5/2023 "Simple Design" 3.5/5 What do you like best about SkyTouch Technology? Having a web based PMS system is helpful given we have multiple properties and not all associates who need access are on the property itself. Review collected by and hosted on G2.com. What do you dislike about SkyTouch Technology? Not much flexability in reporting and the housekeeping function is confusing. Review collected by and hosted on G2.com. What problems is SkyTouch Technology solving and how is that benefiting you? Works well as a basic PMS system. Review collected by and hosted on G2.com. Show More Response from Haley Eder of SkyTouch Technology [Editedit](https://www.g2.com/survey_responses/skytouch-technology-review-8968501/official_response/edit) Thank you for sharing your feedback with us! We're delighted to hear that you find our web-based PMS system helpful for managing multiple properties. We appreciate your input on reporting flexibility and the housekeeping function and will certainly look into ways to enhance these features for a better user experience. If you have any specific suggestions or further details to share, please feel free to reach out to us. We're here to assist you and ensure that SkyTouch Technology continues to meet your needs effectively. Thank you for choosing us as your PMS solution! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 2/6/2024 "Skytouch" 4/5 What do you like best about SkyTouch Technology? Im not the most computer literate person out there. Thankfully, it's very user friendly. Review collected by and hosted on G2.com. What do you dislike about SkyTouch Technology? Ringing up Sundry items. It's bad enough if the guest pays cash. It's a nightmare if they pay with a credit card. Review collected by and hosted on G2.com. What problems is SkyTouch Technology solving and how is that benefiting you? Does a great job with night audit. Review collected by and hosted on G2.com. Show More Response from Haley Eder of SkyTouch Technology [Editedit](https://www.g2.com/survey_responses/skytouch-technology-review-9198294/official_response/edit) We're glad to hear that you find our technology user-friendly! We strive to make our system accessible for all users. If you continue to experience quickshop issues, please connect with Customer Support so they can assist you with this. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Small-Business (50 or fewer emp.) 1/10/2024 "user friendly" 3.5/5 What do you like best about SkyTouch Technology? easy use and good commuctions for all departments Review collected by and hosted on G2.com. What do you dislike about SkyTouch Technology? does not hook up to phone lines to make easier changing over room status dirty to ready Also when posting adjusments you can not approve charges, once you press save itr happens right away, wich makes it harder if a mistake happens. Review collected by and hosted on G2.com. What problems is SkyTouch Technology solving and how is that benefiting you? none Review collected by and hosted on G2.com. Show More Response from Haley Eder of SkyTouch Technology [Editedit](https://www.g2.com/survey_responses/skytouch-technology-review-9099655/official_response/edit) We're glad to hear that you find our system user-friendly and appreciate the ease of communication with all departments. We understand your concerns about the phone line integration and the adjustment approval process. For the housekeeping integration, please connect with technical services so we can further troubleshoot your issue. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") AH Verified User in Hospitality Small-Business (50 or fewer emp.) 1/16/2024 "Intuitive interface, easy learning curve." 4/5 What do you like best about SkyTouch Technology? Ability to generate reports to analyze occupancy, adr, etc. Review collected by and hosted on G2.com. What do you dislike about SkyTouch Technology? Exporting reports to excel is clunky. Layout in Excel is along rows, not columns, which makes analysis very awkward. Review collected by and hosted on G2.com. What problems is SkyTouch Technology solving and how is that benefiting you? It serves as primary booking software. Review collected by and hosted on G2.com. Show More Response from Haley Eder of SkyTouch Technology [Editedit](https://www.g2.com/survey_responses/skytouch-technology-review-9117065/official_response/edit) We're glad to hear that you find our interface intuitive and easy to learn! We appreciate your feedback about the report exporting process, and we'll definitely take that into consideration for future improvements. Thank you for using SkyTouch Technology as your hotel operating software! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about SkyTouch Technology? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about SkyTouch Technology ](https://www.g2.com/products/skytouch-technology/discussions/new) GU Guest User What is SkyTouch Technology used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-skytouch-technology-used-for) GU Guest User • Last activity about 4 years ago What is SkyTouch hotel OS? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-skytouch-hotel-os) [ View all Discussions ](https://www.g2.com/products/skytouch-technology/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 21 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/skytouch-technology/pricing) SkyTouch Technology Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_38f94ec56e34c198e7095a17abce3349/oracle-hospitality-opera-property-management-system.png "Product Avatar Image") Oracle Hospitality OPERA... 4.2/5(65) [ Compare Now ](https://www.g2.com/compare/oracle-hospitality-opera-property-management-system-vs-skytouch-technology) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a6b3ca7ae3c05ef27bda85c81f5f41c/stayntouch-cloud-pms.png "Product Avatar Image") StayNTouch Cloud PMS 4.4/5(67) [ Compare Now ](https://www.g2.com/compare/skytouch-technology-vs-stayntouch-cloud-pms) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d0e65c55e92d4d9025d646e4158b9bef/cloudbeds.png "Product Avatar Image") Cloudbeds 4.3/5(40) [ Compare Now ](https://www.g2.com/compare/cloudbeds-vs-skytouch-technology) ##### ##### SkyTouch Technology Features Property Management Room Inventory Revenue Management Facility Maintenance Guest Management Central Reservation System Marketing and Loyalty Programs Guest Messaging Staff Management Housekeeping Shift Scheduling Platform Reporting and Analytics Channel Manager Integration [ View More Features ](https://www.g2.com/products/skytouch-technology/features) ##### Categories on G2 [Channel Management](https://www.g2.com/categories/channel-management-aec9a9bb-956c-47e7-ab47-2f3b42d9546e)[Hotel Management](https://www.g2.com/categories/hotel-management) ##### Explore More [What's the best affiliate marketing software for beginners](https://www.g2.com/discussions/what-s-the-best-affiliate-marketing-software-for-beginners)[Best CRM solution with marketing automation features](https://www.g2.com/discussions/best-crm-solution-with-marketing-automation-features)[What's the best database DevOps platform for a small SaaS team on a tight budget?](https://www.g2.com/discussions/what-s-the-best-database-devops-platform-for-a-small-saas-team-on-a-tight-budget) [Leading event management solution with CRM integration](https://www.g2.com/discussions/what-s-the-leading-event-management-solution-with-crm-integration)[Top-rated email tracking software for outreach teams](https://www.g2.com/discussions/what-are-the-top-rated-email-tracking-software-for-outreach-teams)[Recommendations for the best webinar solution](https://www.g2.com/discussions/recommendations-for-the-best-webinar-solution) [Show MoreShow Less](javascript:void(0);)