--- title: SkyTouch Technology Reviews meta_title: 'SkyTouch Technology Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 108 reviews by the users' company size, role or industry to find out how SkyTouch Technology works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 108 scale: '5' date_modified: '2026-08-07' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # SkyTouch Technology Reviews **Vendor:** SkyTouch Technology **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 108 ## About SkyTouch Technology SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-use interface abilities. Our products efficiently manage rates & availability, distribution & booking, guest experience, and more. The SkyTouch hotel property management system (PMS) is built by hoteliers, so we understand the industry and anticipate your needs. Staying ahead of industry technology and innovation, our PMS is complimented with limitless integration opportunity to efficiently grow your business and increase revenue. With SkyTouch, the Sky's the Limit. ## SkyTouch Technology Reviews ### 1. New to system but flaws are obvious - SLOW!!! **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2025 **What do you like best about SkyTouch Technology?** I have a great deal of control and am able to quickly navigate the interface. Nothing is hidden. **What do you dislike about SkyTouch Technology?** It is cripplingly slow. Like after selecting a search request it can take 20-30 seconds to load. Then 20-30 to load the guest I wanted check out. Our internet is over 200mbs down 15mbs up. Every other site loads instantly without any delay. Our stage on our work unit is less then a quarter of a tb. It is not our machine or the connect. It is something on the back end of SkyTouch. **What problems is SkyTouch Technology solving and how is that benefiting you?** Our reservation, billing, room management, and checking out process. **Official Response from Haley Eder:** > Thank you for taking the time to share your feedback! We're glad to hear that you appreciate the level of control and ease of navigation within the SkyTouch interface—transparency and usability are top priorities for us, so it’s great to know that’s resonating with you. We’re truly sorry to hear about the performance issues you’ve experienced. We understand how frustrating slow load times can be, especially when everything else on your network is performing well. Your detailed note about your setup is incredibly helpful, and we’d love the opportunity to look into this further with you. Please don’t hesitate to reach out to our support team or your customer success manager so we can work toward a resolution. Thank you again for your honest feedback—it helps us get better, and we truly appreciate having you as a user. —The SkyTouch Technology Team ### 2. Good - but service is lacking **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about SkyTouch Technology?** SkyTouch is good for a mid-level hotel. It is easy to learn for new staff members and straight forward aproach. Its affordable with many options. The layout is easy to understand and can interface with multiple third party products. Support is US based and most of the time responds in a fast manner. Being a cloud based system, you can impliment it throughout your company if you have staff at different sites and can use acorss multiple channels and locations. **What do you dislike about SkyTouch Technology?** Recently a lot of issues with the system. Reports have been off for awhile and no support with it. Asking for management to talk has been refused and management does not interact with customers. During installation, we had multiple issues that we continue to have with no help. The manager did send me a basket of chocolates with a note saying "lets move forward" which I would rahter of had a fix then chocolates. Its frustrating dealing with them as they are not very responsive when there are issues. Usually get the excuse that they are short staffed or someone is not there, etc. For being a hospitality company, I really question the "hospitality" and customer service. They really need help in leadership to move this product even better., **What problems is SkyTouch Technology solving and how is that benefiting you?** Managing all reservations and cashiering functions. **Official Response from Haley Eder:** > We value all customer feedback and thank you for taking the time to provide your thoughts. We regret that you feel our support team has not been interactive with you or your hotel’s team. If a customer has a re-occurring issue, we assign a member of our technical services team to troubleshoot and resolve the issue, assisted by one of our developers if needed. Based on the depth of the issue, it can take time to resolve; for example, if an update in code or other aspects of our program is required. We strive to get all cases resolved as soon as possible. Reporting enhancements and corrections is an area we are presently focusing on and this includes working with our hosting platform. We sincerely regret any inconvenience this may have caused. Our technical services team is based in Arizona and available 24 hours a day, 7 days a week, 365 days a year, including holidays. Member of this team may be reached at any time by phone, email, the chat platform in our system and through our customer community platform. Every SkyTouch customer is assigned a dedicated Customer Success Manager for assistance with non-technical issues, training resources and for escalation of requests. In the case an assigned CSM is not available, another member of that team is available in their absence. ## SkyTouch Technology Discussions - [What is SkyTouch hotel OS?](https://www.g2.com/discussions/what-is-skytouch-hotel-os) - 1 comment - [View SkyTouch Technology pricing details and edition comparison](https://www.g2.com/products/skytouch-technology/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+10%3A57%3A36+-0500&secure%5Bsession_id%5D=f91e2213-274f-49e6-b26b-9e4af6221c50&secure%5Btoken%5D=c4062773bdcd66ae8f647114d8b6215ef36401b0117914af9410648c3cf57d7b&format=llm_user) ## SkyTouch Technology Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics - Calendar Management - Invoice Management - Discount Management - Availability Management - Price/Margin Management - Pipeline Management - Content Management - Partner Management - Incentive Management - Opportunity Management - Promotions Management - Commission Management - Real-Time Analytics - Channel Analytics **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management - Multi-Channel Distribution - Discount Management - Reservations Management - Restriction Management - Promotions Management - Employee Management - Channel Management - Task Management - Billing Rate Management - Template Management - Price/Margin Management - Booking Management - Contact Management - Multi-Channel Management - Availability Management - User Management - Calendar Management - Invoice Management - Inventory Management - Front Desk Management - Housekeeping Management - Maintenance Management - Website Management - Guest Experience Management - Email Management - Communications Management - Reviews Management - Tax Management - Document Management - Work Order Management - Spa/Activity Management - Financial Management - Rate Management **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging - Multi-Channel Marketing - SMS Messaging **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management - Collaboration Tools - Order Management - Referral Management - Multi-Channel Management - Campaign Management - Task Management - Workflow Management - Lead Management - Template Management **Staff Management** - Housekeeping - Shift Scheduling - Maintenance Scheduling **Marketing** - Online Reputation Management - Marketing Tools **Additional Functionality** - Email Templates - Partner Portal - Real-Time Data - Activity Tracking - Electronic Payments - Customizable Templates - Customizable Branding - Data Import/Export - AI Copilot - Inventory Tracking - Data Synchronization - Generative AI - Inventory Control - Customizable Reports - API - Sales Reports - Dynamic Pricing - Real-Time Updates - Multi-Channel Distribution - Multi-Channel Campaigns - Activity Dashboard - Performance Metrics **Platform** - Reporting and Analytics - Channel Manager Integration - Website Integration - Channel Analytics **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Multi-Language - Marketing Automation **Additional Functionality** - Billing & Invoicing - Reporting & Statistics - Multi-Location - Event Calendar - Mobile Access - Customizable Reports - Customizable Fields - Accounting - Online Booking - Customizable Branding - Room Booking - Email Templates - Electronic Payments - Data Import/Export - Search/Filter - Real-Time Data - Dynamic Pricing - Multi-Channel Sync - AI Copilot - API - Alerts/Notifications - Kill Switch - Drag & Drop - Customizable Templates - Credit Card Processing - Activity Dashboard - Generative AI - Payment Processing - Multi-Currency - Point of Sale (POS) - Customer Database - CRM - Customer History - Availability Indicator - Ratings/Reviews - Data Synchronization - Built-in Accounting - Guest Check-in/Check-out - Single Property ## Top SkyTouch Technology Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (412 reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (63 reviews) - [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) - 4.3/5.0 (38 reviews)