It's been two months since this profile received a new review

SkyTouch Technology Reviews & Product Details

SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-use interface abilities. Our products efficiently manage rates & availability, distribution & booking, guest experience, and more. The SkyTouch hotel property management system (PMS) is built by hoteliers, so we understand the industry and anticipate your needs. Staying ahead of industry technology and innovation, our PMS is complimented with limitless integration opportunity to efficiently grow your business and increase revenue. With SkyTouch, the Sky's the Limit.

Seller

SkyTouch Technology

Discussions

SkyTouch Technology Community

Product Description

SkyTouch Hotel Operations Platform is 100% cloud-based and intuitively designed with advanced integration capabilities to meet our customer’s specific needs. Our mobile-optimized Hotel Property Management System includes forward-thinking property management features including functionality for Reservations, Direct Billing, Group Management, Housekeeping, Reporting, Online Support, Automated Night Audits and more.

Overview by

Haley Eder

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

21 months

View More Pricing Information

Top-Rated Alternatives

Hostaway

4.7/5

(335)

Oracle Hospitality OPERA Property Management System

View All Alternatives

SkyTouch Technology Integrations

(1)

Integration information sourced from real user reviews.

SkyTouch Technology Media

SkyTouch Hotel OS

Grow your Business

Ease of Use

Tape Chart

Housekeeping and Maintenance

G2 reviews are authentic and verified.

Here's how.

Raghuraman M.

Enterprise (> 1000 emp.)

5/4/2022

"Genuine Review"

4.5/5

What do you like best about SkyTouch Technology?

Easy to use very friendly! Love the dashboard displays all information about the property in a single page. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

The Glitches in arrivals as UNKNOWN from 3rd party reservations and sometimes did not let to edit guest profiles saying primary address required. Takes a long time to receive a reply from customer service. Review collected by and hosted on G2.com.

Response from Stewart Black of SkyTouch Technology

edit

Thank you for your positive feedback and review. We are aware of the active bugs with unknown 3rd party and renovations and primary address required. Your customer success manager can reach out to you with a solution for the primary address required and the unknown 3rd party issue is being worked on.

Verified User in Hospitality

Small-Business (50 or fewer emp.)

3/14/2022

"SkyTouch Technology PMS System"

4.5/5

What do you like best about SkyTouch Technology?

The simplicity and online login capabilities are fantastic. Being able to log in at home to help the front desk with a challenge is great. Also when someone emails you for a reservation in your off hours you can log in and create the reservation quickly. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

Sometimes it is limited to what you can do. For instance, I needed to do a yearly audit on a charge code and you have to print the report monthly on each code you want to audit. You cannot generate the report for a year at a time for charge codes. I even called support to ensure there was no easier way. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

edit

Thank you for your positive review and great feedback on our support staff. Work is underway to improve our reporting functionality and we would love to hear what would be most valuable to you and your business. Your customer success manager can request for data to be pulled for long term date ranges as needed. Please connect with them to discuss in more detail.

Taylor R.

Member Service Director

Mid-Market (51-1000 emp.)

3/16/2022

"Could use updates"

2.5/5

What do you like best about SkyTouch Technology?

The technical support is always great. We have a red assigned directly to us. The tape chart is easy to use since there aren't a lot of features. Stewart Black has been amazing. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

You can only see 7 days at a time. Rooms randomly flip to dirty even when unoccupied. Adding new rooms is kind of a pain. Would like to see more options for running reports. Review collected by and hosted on G2.com.

Response from Stewart Black of SkyTouch Technology

edit

Thank you for your honest feedback. Work to improve our reports is underway and we are excited to have more robust solutions in the near future. Please reach out to me about your room conditions changing, as we can address that immediately. Thank you for being a valued partner and part of the SkyTouch family.

Jenna B.

Regional Manager

Small-Business (50 or fewer emp.)

3/15/2022

"SkyTouch"

5/5

What do you like best about SkyTouch Technology?

SkyTouch is extremely user friendly and very efficient. Training is spot on and well thought out. Each feature is beneficial to the hotels operation. The new Quick Shop feature is great and assists with a more efficient process when dealing with miscellaneous transactions. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

No major concerns or dislikes. SkyTouch has been great with their response when suggestions or requests have been made. Review collected by and hosted on G2.com.

Response from Hollis McCammon of SkyTouch Technology

edit

Hi Jenna, it was great seeing you at the recent conference. Thank you for your great feedback. We are glad you love QuickShop as much as we do. Hope to speak with you again soon.

Shawn M.

VP operations

Mid-Market (51-1000 emp.)

3/2/2022

"Professional team and excellent service"

5/5

What do you like best about SkyTouch Technology?

SkyTouch is easy to operate which makes training new staff members much quicker. Interfaces function as they should and support is helpful and quick to fix any issues. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

I like every part of SkyTouch. I can't think of anything I dislike. Review collected by and hosted on G2.com.

Recommendations to others considering SkyTouch Technology:

Look no further. SkyTouch will meet your needs. Review collected by and hosted on G2.com.

What problems is SkyTouch Technology solving and how is that benefiting you?

Training time has been reduced because SkyTouch is so easy to operate. With turnover being high in the hospitality business; it's helpful to have a property management system that is easy to function. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

edit

Thank you Shawn, we appreciate your feedback and our valued partners like you!

Samantha F.

Assistant General Manager

Small-Business (50 or fewer emp.)

5/2/2022

"Easy to use"

5/5

What do you like best about SkyTouch Technology?

I like the east of the system. very easy to use and learn Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

Dont' really have any complaints. Everything runs fairly smooth Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

edit

Thank you for your positive review and feedback. We love having great partners like you!

Verified User in Hospitality

Small-Business (50 or fewer emp.)

11/10/2021

"Exceptional Support"

5/5

What do you like best about SkyTouch Technology?

Skytouch Technology Support is the best I have experienced with any of the vendors that I have dealt with in 20 years. I used to run Opera before and the support did not hold a candle up to Skytouch's support. The agents are always eager the assist and if there are any recommendations, they make a note of them or we can go to their community center and submit any changes that are requested by a hotelier. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

The reports could be more robust as the big PMS provider, however, the support and the ease of use make up for it. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

edit

Thank you for your positive review and great feedback on our support staff. Please contact your customer success manager so we can learn more about your reporting needs. Work is underway to improve our reporting functionality and we would love to hear what would be most valuable to you and your business.

JoLynn R.

General Manager

Small-Business (50 or fewer emp.)

5/27/2022

"Easy to navigate"

5/5

What do you like best about SkyTouch Technology?

the people and usually easy navigation easy.. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

it doesn't see return guests and suggests integrations. Review collected by and hosted on G2.com.

Response from Sarah Shafer of SkyTouch Technology

edit

Hi JoLynn, Thank you for your feedback! We would love to help you navigate guest profiles in our system and how to ensure those profiles are merged correctly. Please feel free to put some time on my calendar.

Nila P.

Small-Business (50 or fewer emp.)

2/25/2022

"Excellent Staff and Service"

5/5

What do you like best about SkyTouch Technology?

The staff is very knowledgeable and very responsive. Aaron and Haley went above and beyond to set up my hotel on Skytouch. They are very helpful in answering questions regarding the implementation of PMS. I would highly

recommend Skytouch if you are looking for Property Management Software for your hotel business. Very easy to use, and all functionality is available. Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

I have not seen anything that I dislike about sky touch and staff. Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

edit

Thank you Nila for your positive review and feedback. We truly appreciate it and you!

- Haley

Donna M.

General Manager

Small-Business (50 or fewer emp.)

2/16/2022

"Excellent Service Great PMS system"

5/5

What do you like best about SkyTouch Technology?

I have worked with Skytouch for over 20 years. First with Choice Hotels Canada and then

with our independent hotel, I know it the Skytouch I needed to have Easy user friendly, and great reporting Review collected by and hosted on G2.com.

What do you dislike about SkyTouch Technology?

I can say there is anything I dislike about

this system.....maybe the group section can never be deleted Review collected by and hosted on G2.com.

Response from Haley Eder of SkyTouch Technology

edit

Hi Donna,

Thank you for your positive feedback. We appreciate our satisfied customers like you. We are constantly improving our product and we appreciate your feedback on our group functionality so we can better it for your property and others in the future.

Best-

Haley