--- title: SkyTouch Technology Reviews meta_title: 'SkyTouch Technology Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 108 reviews by the users' company size, role or industry to find out how SkyTouch Technology works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 108 scale: '5' date_modified: '2026-07-07' parent_category: name: Hotel url: https://www.g2.com/categories/hotel --- # SkyTouch Technology Reviews **Vendor:** SkyTouch Technology **Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 108 ## About SkyTouch Technology SkyTouch Technology has provided the most widely-used hotel PMS software to solve all property management needs since 2013. Hoteliers seek our cloud-based software with 24/7 support for our easy-to-use interface abilities. Our products efficiently manage rates & availability, distribution & booking, guest experience, and more. The SkyTouch hotel property management system (PMS) is built by hoteliers, so we understand the industry and anticipate your needs. Staying ahead of industry technology and innovation, our PMS is complimented with limitless integration opportunity to efficiently grow your business and increase revenue. With SkyTouch, the Sky's the Limit. ## SkyTouch Technology Reviews ### 1. User Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Jill M. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about SkyTouch Technology?** I love it is user friendly and you offer 24 hour support. **What do you dislike about SkyTouch Technology?** The updates. I would like an easy way to flag a guest that is on a do not rent list. **What problems is SkyTouch Technology solving and how is that benefiting you?** We were having an issue where the payment was going through on Skytouch end but not Dollars on the Net. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 2. A Good System for Small Properties **Rating:** 4.5/5.0 stars **Reviewed by:** Phillipa G. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about SkyTouch Technology?** It is generally user friendly and has most functionality that you would need **What do you dislike about SkyTouch Technology?** I wish there was better charge routing for group options **What problems is SkyTouch Technology solving and how is that benefiting you?** It is great at interface and maximizing revenue but adding rates is very monotonous. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 3. 5 Year User of Skytouch **Rating:** 4.5/5.0 stars **Reviewed by:** Dawn L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about SkyTouch Technology?** It is a pretty straight forward system, easy to learn. Doesn't have a lot of complicated steps. **What do you dislike about SkyTouch Technology?** Skytouch does have some quirks - need to pay special attention when charging or crediting credit cards, can be complicated if you are not sure what you are doing **What problems is SkyTouch Technology solving and how is that benefiting you?** Improving systems always makes our jobs easier! **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 4. Very Easy Operating System **Rating:** 5.0/5.0 stars **Reviewed by:** Heather R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about SkyTouch Technology?** This operations system is very easy to use and very self-explanatory. I love how you can make mistakes with this system and make correcting the issue very easy. **What do you dislike about SkyTouch Technology?** There is nothing I can think of, and everything works well. Very easy to use and very understanding of the operating system. I would suggest upgrading the group section when entering multiple blocks in one. **What problems is SkyTouch Technology solving and how is that benefiting you?** Skytouch is heading the right direction, and it has definitely improved with all its updates. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 5. Connectivity Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Maria C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about SkyTouch Technology?** Easy to use, navigate and train personnel on **What do you dislike about SkyTouch Technology?** Lots of Connectivity issues and the accounting side like folio transactions is not very flexible **What problems is SkyTouch Technology solving and how is that benefiting you?** Standard reservation system **Official Response from Haley Eder:** > Thank you for your feedback. We would love to learn more about the process you use. Please reach out to your customer success manager or technical support to schedule a quick chat so we can learn how to work through the connectivity issues. ### 6. Skytouch is a user-friendly hotel platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Heather S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about SkyTouch Technology?** Skytouch is user friendly; which is great as a user but also beneficial when training new hires. **What do you dislike about SkyTouch Technology?** Skytouch would be better if booking links were available for groups. **What problems is SkyTouch Technology solving and how is that benefiting you?** I've spoken to Skytouch support concerning the hotel platform not supporting booking links. This change would greatly benefit our guests and lessen the calls our front desk receives to book blocked rooms. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 7. Easy to use cloud based system for a small hotel **Rating:** 4.0/5.0 stars **Reviewed by:** CHEERAG P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about SkyTouch Technology?** Easy for new employees to learn and Skytoouch is accessible from anywhere. The rates center has a lot of nice features as well. **What do you dislike about SkyTouch Technology?** Too many issues with the login process not functioning correctly resulting in having to reset passwords. Also, Skytouch is still unable to have new online group bookings go directly into a group block. I would like to be able to remove certain buttons such as the blue check in button on the arrivals screen and the optimize room assignment button on blocking/tape chart screen. **What problems is SkyTouch Technology solving and how is that benefiting you?** Skytouch solves our need for an efficient property management system that is easy for new employees to pick up with a couple weeks of training. **Official Response from Haley Eder:** > We're glad to hear that you find SkyTouch easy to use and accessible from anywhere. We understand the frustration with the login issues and are continuously working to improve the system's functionality. Your feedback about the group bookings and customizable buttons is valuable and will be shared with our development team for consideration. ### 8. User Friendly PMS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about SkyTouch Technology?** Training with staff is a breeze; you can always find what you are looking for even if you don't know where to look. And you can't mess things up; the system is very foolproof. **What do you dislike about SkyTouch Technology?** It is basic, so it does not have all the bells and whistles one might be used to with other property management systems, but that is the beauty of it as entry-level staff uses it, so keeping it simple is the best. **What problems is SkyTouch Technology solving and how is that benefiting you?** Our essential reservation, check-in, checkout, billing, and room inventory needs. The system keeps it simple so we are more effective and efficient. This also helps with productivity. **Official Response from Haley Eder:** > We're glad to hear that you find our system user-friendly and foolproof. Our focus on simplicity and effectiveness is aimed at providing a seamless experience for all users. ### 9. Sky Touch Review **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2023 **What do you like best about SkyTouch Technology?** I like that it is user- friendly and easy to navigate. **What do you dislike about SkyTouch Technology?** What I dislike is that when there is a meeting room reserved, it does not show up in that day's arrivals if there was a way that we could see the meeting room rentals pop up for that day, that would be great. **What problems is SkyTouch Technology solving and how is that benefiting you?** I like sky touch as it has all the information about the hotel right there and it is easy to find and use. **Official Response from Haley Eder:** > We're glad to hear that you find SkyTouch Technology user-friendly and easy to navigate. We appreciate your feedback about the meeting room reservations not showing up in the day's arrivals. Please contact your customer success manager for ways to resolve this. ### 10. Very Functional and Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jim S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2023 **What do you like best about SkyTouch Technology?** SkyTouch works well with our revenue management team, allowing them to utilize the tools best. Day-to-day operations are elementary and straightforward. Therefore training new staff is a breeze. **What do you dislike about SkyTouch Technology?** When we first started using SkyTouch, there were a few problems, but have since been resolved. **What problems is SkyTouch Technology solving and how is that benefiting you?** There were issues integrating revenue management with SkyTouch, but this has been resolved. Compared to the PMS we left, we are much more productive and can focus on other essential tasks. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 11. Website was very handy to work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2023 **What do you like best about SkyTouch Technology?** I Like the analytics part on the Main page. I can go quickly, and I can check how many are available and how many or occupied. I can quickly go and check the today's rate of the room easily **What do you dislike about SkyTouch Technology?** The departures column was a little bit on the opposing side. When I want to check out the guests, I want to search the colum for the checkout. But on this website, it says Departures. I think my suggestion is to change the departures column to check out the column **What problems is SkyTouch Technology solving and how is that benefiting you?** When I wanted to do a walk-in, the guest had already paid for the night, and he wanted to extend the stay for one more night. In this case, I will change only the dates. When i change the dates, sky touch is automatically holding the money from the customer's account **Official Response from Haley Eder:** > Thank you for your feedback! We're glad to hear that you find the analytics part helpful. We appreciate your suggestion about the departures column and will definitely consider it for future improvements. It's great to hear that SkyTouch Technology has been beneficial for managing walk-ins and extending guest stays. ### 12. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Katie R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about SkyTouch Technology?** Not only is skytouch easy to navigate, but their customer service is top notch. Whenever we have an issue that we can not resolve ourselves, we call, and get thoughtful assistance every time. Their Customer Service representatives value our time, but also make sure that they address the issues we have throughly. **What do you dislike about SkyTouch Technology?** Sometimes it can be difficult to locate which report I need to run. It would be nice if there was a way to save a list of reports, or even a reminder to run each report daily, weekly, or monthly. **What problems is SkyTouch Technology solving and how is that benefiting you?** The rate management, rate matrix, and rate buckets. The different presets- once we get to a certain occupancy, the rate bucket automatically changes if we have it preset. In case something fills up fast, or forget to check, this helps to ensure we can maximize our ADR. **Official Response from Haley Eder:** > Thank you for your feedback. We would love to learn more about the process you use for reporting. Please reach out to your customer success manager to schedule a quick chat so we can learn how to improve this process. ### 13. Skytouch The best user netface **Rating:** 5.0/5.0 stars **Reviewed by:** melonie M. | Front Desk manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about SkyTouch Technology?** I like that every mistake can be fixed easily and it is a great user face to maneuver. **What do you dislike about SkyTouch Technology?** When doing adjustment they cannot be corrected by clicking correct **What problems is SkyTouch Technology solving and how is that benefiting you?** I can take training right in the browser at the university. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 14. Best Hotel PMS Hands Down **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about SkyTouch Technology?** It is one of the most user friendly and easy to learn systems. The enterprise option for those managing several hotels is invaluable. **What do you dislike about SkyTouch Technology?** The positives out weight any negatives. Keep innovating and improving. **What problems is SkyTouch Technology solving and how is that benefiting you?** It is allowing us to review and compare multiple hotels from anywhere. **Official Response from Haley Eder:** > Thank you for your positive review! We're committed to providing a user-friendly system and valuable enterprise options for managing multiple hotels. We'll keep working to innovate and improve. ### 15. Overall Quality PMS **Rating:** 3.0/5.0 stars **Reviewed by:** Stephanie O. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about SkyTouch Technology?** Skytouch is very user friendly and easy to train new employees on. **What do you dislike about SkyTouch Technology?** Shift 4. They are a horrible merchant services provider. Constant terminal issues and timeouts. Card with multiple authorizations and no explanation. **What problems is SkyTouch Technology solving and how is that benefiting you?** Skytouch is addressing ongoing issues and resolving them in a timely manner. **Official Response from Haley Eder:** > We're glad to hear that you find SkyTouch Technology user-friendly and easy to train new employees on. We appreciate your feedback and are continuously working to improve our services. We apologize for the issues you've experienced with Shift 4. We will address this with the merchant services provider to ensure a better experience for our customers. ### 16. Mr Binning Kulwinder **Rating:** 5.0/5.0 stars **Reviewed by:** Kulwinder B. | Accounting & Manangement, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about SkyTouch Technology?** Excellent Cloud Base New technology Very User Friendly easy to use log in any where very Helpfull for new employess **What do you dislike about SkyTouch Technology?** i did not find any back draw at sky touch **What problems is SkyTouch Technology solving and how is that benefiting you?** Very Help full for Hotel Mamngent **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 17. Easy PMS **Rating:** 5.0/5.0 stars **Reviewed by:** Vk S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about SkyTouch Technology?** super easy, user-friendly and fun to use. **What do you dislike about SkyTouch Technology?** I don't have a downside for Skytouch technology, we use it in 3 different hotels **What problems is SkyTouch Technology solving and how is that benefiting you?** We use as our primary PMS for 3 different properties **Official Response from Haley Eder:** > We're thrilled to hear that you find SkyTouch Technology super easy, user-friendly, and fun to use! We appreciate your loyalty and are glad to hear that it's solving problems for your 3 different properties. ### 18. you always have information at your finger tips **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen F. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2022 **What do you like best about SkyTouch Technology?** I like to be able to move between information smoothly such as going from reservation to in-house list with just a click. Reports give you insight into the current, period to date, and the same time last year at a glance making your job much easier than when it all was manually. best of all makes for fewer mistakes. **What do you dislike about SkyTouch Technology?** still looking for what I don't like I have not found anything at the moment that I do not like it user friendly and easy to use its easy to understand when training someone on how to use it **What problems is SkyTouch Technology solving and how is that benefiting you?** The day moves much quicker with sky touch doing most of the work some areas will stop you from doing wrong such as double-booking a room it will tell you it is occupied or that a room is still listed as dirty which has saved on customer complaints. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 19. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2023 **What do you like best about SkyTouch Technology?** Easy to manage and handle inquiries from system **What do you dislike about SkyTouch Technology?** It would be great to have a deny listed option for guests we do not want back **What problems is SkyTouch Technology solving and how is that benefiting you?** In general day to day issues with charges and refunds are easy to resolve. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 20. Skytouch Review **Rating:** 4.0/5.0 stars **Reviewed by:** Melodie B. | Guest Services Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2022 **What do you like best about SkyTouch Technology?** The system is user-friendly, it is easy to learn how to use the platform which makes the job easier. **What do you dislike about SkyTouch Technology?** I dislike that the system will sometime think that the hotel is overbooked when it is not. This often happens when you cancel a room the day of, when someone checks out early or when you switch room types. This makes things more complicated as we cannot always override. Also sometimes I feel like the reports are not all straight forward. **Recommendations to others considering SkyTouch Technology:** I do not have any particular recommendations. I guess just to play around the system. **What problems is SkyTouch Technology solving and how is that benefiting you?** I have not seen anything get better in the past few months. It just seems like the same interface. However, I don't have much to complain about. Generally, the interface works well and it is user-friendly. I would definitely recommend it. **Official Response from Haley Eder:** > Thank you for your feedback. We would love to learn more about the process you use. Please reach out to your customer success manager to schedule a quick chat so we can learn how to improve this process. ### 21. Skytouch User Review Hospitality Industry Management Staff **Rating:** 4.0/5.0 stars **Reviewed by:** Mandy E. | Management, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2022 **What do you like best about SkyTouch Technology?** How easy the system is to navigate. What is most helpful is if you encounter an issue or get lost the system will help and redirect you to the correct area to complete tasks. **What do you dislike about SkyTouch Technology?** At times refunds are difficult to complete. When making an adjustment or checking out a guest your folio must be at zero in order to check the guest out even if the guest is checking out early/ **Recommendations to others considering SkyTouch Technology:** make sure to enroll yourself for education if using this system it benefits those who aren't trained properly. **What problems is SkyTouch Technology solving and how is that benefiting you?** SkyTouch technology is and has been inncident free while I work and during other shifts. If anything issues arise I simply use the on call services to remedy the issues. **Official Response from Stewart Black:** > Thank you for your feedback. We would love to learn more about the process you use. Please reach out to your customer success manager to schedule a quick chat so we can learn how to improve this process. ### 22. My Findings **Rating:** 3.0/5.0 stars **Reviewed by:** Warren H. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2022 **What do you like best about SkyTouch Technology?** Somewhat simple at times but still a lot of room for improvement. **What do you dislike about SkyTouch Technology?** With the PMS, we should consider rephrasing the verbiage set up in the system for example, Post Payment (Cash), is understandable, however; alter the refund option to make it clearer. Post Charge (Guest Refund) this is what it is labeled as, • Consider moving the option from Post charge to Post adjustment since we are removing or correcting. • and rephrase the word “guest refund” to “cash refund”. The front desk will better understand this and make fewer mistakes. Tax adjustment Under the “guest info” tab, we find the tax profile, first consider placing this option outside. Less clicks less navigating, so that it is easier to find. Secondly, The option not to adj ALL the taxes on ALL folios. For example, Expedia prepaid tax-exempt reservations, whether or not the reservation tax profile is clicked for all, all folios created, added on, will be affected by the tax profile. Though the third-party CC may be tax-exempt, the guest credit card covering the hotel facility/destination/hotel fees are not tax-exempt. The tax profile removes all the taxes and affects all the folio tabs added, this consumes time in adding some taxes back on. Duplicate When duplicating a reservation consider shortening the 1 day (for no shows). When we dup a resv it copies exactly the amount of days. Reinstate after night audit So no show reservations arrive after the night audit is ran at End Of Day, most guest arrive after this process for whatever reason, It would simplify things if the system had the option to reinstate (subtracting 1 day of course, the day missed) and copy/duplicate the remaining nights, this includes rate code, MOP, all information. Maybe include a reason for reinstating so MOD can track. Reports Create the option to create a “custom report” similar to Opera PMS. All reports on the PMS are already made, It is easier for Managers to populate all the data needed a custom report. Quick Links: Allow us to replace with a report possibly Reservation Overview: Special Request codes: possibility to include a check box for VIP status, a note box for DND services, late check outs. Can we create a report option that allows the hotel to generate a report showing the amount of money a certain guest has paid so far? **Recommendations to others considering SkyTouch Technology:** See notes above. **What problems is SkyTouch Technology solving and how is that benefiting you?** IT team hardly understands the issues when we call, would be nice to explain the issue by IT logging in to the PC first. Understand that all issues though mostly similar, everyone will explain it differently, therefore, confusing the IT personnel. Additionally, IT should have more access to Tier 2 and Tier 3 support levels, when the property needs immediate attention, escalating the issue to Tier 2 / 3 can delay this. **Official Response from Haley Eder:** > We apologize for any inconvenience you've experienced and appreciate your detailed feedback. We will review your suggestions with our IT and development teams to address the issues you've raised and make necessary improvements to our system. ### 23. The software package is really pretty easy to learn and use. **Rating:** 4.0/5.0 stars **Reviewed by:** Eric B. | Chief Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about SkyTouch Technology?** the university course is very informitive, as long as you complete it you should have no problems using the system. The tech support team if awesome and very knowledgable. **What do you dislike about SkyTouch Technology?** The thing I dislike the most is that there is no searchable database for past work orders. As the chief engineer, it would be very helpful to me to be able to see what I have done on rooms in the past. **Recommendations to others considering SkyTouch Technology:** Definitely complete the Skytouch university. **What problems is SkyTouch Technology solving and how is that benefiting you?** With my position, I really do not have problems to solve. our company benefits. Yes, the speed at which we can complete tasks makes us more productive. Yes it has. **Official Response from Hollis McCammon:** > Thank you so much for your feedback! We have partner integrations to assist with engineering and housekeeping orders that work with SkyTouch to offer the services in a much more robust way. Your customer success manager will be reaching out to you shortly to discuss the best solution. ### 24. SkyTouch is user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2022 **What do you like best about SkyTouch Technology?** It's very easy to use, and most new associates catch on very quickly, I like the online training option. I appreciate the 7-day payment posting feature since we have long-term stays. It is easy to set up new properties, especially with the help of many of the professionals on the SkyTouch Implementation team. Especially now that a major portion is done online and not using the old excel worksheet. **What do you dislike about SkyTouch Technology?** There are several areas in the online training that aren't covered, like direct billing, etc. This system is not designed for extended stay hotels but is very effective for select-service properties. Rate & Revenue management is very simplistic to use but many glitches can cause issues like double restrictions that can close out the property without realizing it. Multiple rate plans need to be added when you have a tiered rate structure. **Recommendations to others considering SkyTouch Technology:** The ability to bring on associates and get them trained on the system saved us on labor compared to other systems. The SkyTouch University was extremely helpful with training on the basics. The team provides tremendous support during pre-openings. Hopefully, they will be back soon with in-person training for new openings. The implementation team is extremely knowledgeable and helpful. You always feel you have support, or someone will find out the answer for you. That's a great feeling for a hotel operator. **What problems is SkyTouch Technology solving and how is that benefiting you?** The 7-day payment post was a big one. It allowed us to overcome the human factor and keep our guests up-to-date with their billing. We've also benefited from our long-term relationship with SkyTouch to quickly onboard new properties. But most importantly, when we had major credit card issues the team at SkyTouch took action and included technicians and other 3rd party companies to help solve this issue. They provided updates as well as conference calls until the issue was resolved. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We understand the unique demands of your property and are working on expanding our extended stay functionality. We would love the opportunity to better understand your specific needs. Please contact your customer success manager to discuss. ### 25. Work arounds instead of fixes **Rating:** 0.0/5.0 stars **Reviewed by:** Autumn K. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2022 **What do you like best about SkyTouch Technology?** The software is easy to use when it works. **What do you dislike about SkyTouch Technology?** When there is an issue with the software most of the time you are given a workaround instead of resolving the issue. Issues draw out for long periods of time and are not fixed. If it is a credit card issue it is blamed on the other companies instead of resolving it. When issues are resolved a notice is not emailed out. Maybe that is because the issues are usually not resolved, but extra steps are added to our process to make them work. Group Blocks some reservations won't let you assign room numbers or change the room type for the stay. Instead of making a fix for this issue, they tell you to remove the reservation from the block, then make your change to the reservation and then add it back into the block again. We are a busy hotel we don't have time for all these added steps. When an issue occurs find the reason and create an update to fix it. Then update the clients that have this issue that it was resolved. Hold time is unacceptable. When we call to receive help we have exhausted all solutions on our end, and there is usually a guest waiting for a result standing at the desk. 20 minutes of hold time or more is a regular occurrence. We have been promised that this would be resolved at many of the conferences and still no results. **What problems is SkyTouch Technology solving and how is that benefiting you?** I don't feel problems are being resolved. User errors are resolved when we call to ask what is wrong. Having someone answer the phone when you call is great when it happens. **Official Response from Sarah Shafer:** > Thank you for your honest feedback. I look forward to connecting with you to resolve these pain points and work together to improve your experience moving forward. ### 26. Telelink Agent Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about SkyTouch Technology?** Navigation of the system is quite easy and straight to the point much better then other beach club systems like HMS **What do you dislike about SkyTouch Technology?** The only dislike about the system is that looking for dates that are free to book is nearly impossible without having to cycle through the dates and hoping there is a room a colour coded system would be much better for booking some of the HMS features can be brought into play **What problems is SkyTouch Technology solving and how is that benefiting you?** There is no real problem with sky touch however there are many systems improvements that could be made. one of them being the colour coded system idea listen in the dislike note above **Official Response from Haley Eder:** > Thank you so much for your review and positive feedback. Regarding the tape chart, this feature request has been sent to our product team and is being evaluated. We hope to have many more features for you as we continue to improve our product. Please feel free to reach out to your customer success manager to discuss further. ### 27. It does the job, but it could be more user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Marlee W. | Driver, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about SkyTouch Technology?** I like the overall aesthetic of SkyTouch, such as the visuals upon logging in (showing vacancy, check-ins, occupancy, check-outs for the day, etc). It helps get a general overview upon beginning one's shift. I also enjoy the ease of moving between the Sky Touch platform and Booking.com, Flight delays, etc (other external sites). I found it to be organized well and generally clear. I also like that the bookings from third party websites are sent over directly and populate the SkyTouch system on their own. (Although there were a few instances where they did not go through in time, and the guest showed up before the reservation got a chance to send through to the SkyTouch system. **What do you dislike about SkyTouch Technology?** I did not like the lingo used, such as "guest folio", etc. Certain things were not clear when I first started using the program. It is easy to understand once you know what these things mean, but it felt like they could have come up with some more accessible terms for people who did not take a course in the program. I also to this day find the rate management aspects extremely difficult to understand. Luckily I am not a general manager so I do not have to deal with this anyhow, but it seems way too complicated for what it is. Additionally, the method of charging guests seems a bit counter-intuitive. Instead of it being a straight forward page, you have to add a guest "folio", add the method payment, and then explain what the method of payment is for. It could definitely be more user friendly in this aspect. **Recommendations to others considering SkyTouch Technology:** Be sure to learn as much as possible before trying to use the program. It is not the kind of program you can just walk in and understand from day 1 . You legitimately have to get all of the training to understand the specifics of this program in the type of detail needed to properly implement the usages. **What problems is SkyTouch Technology solving and how is that benefiting you?** SkyTouch Hotel made it easy to make edits and amendments to reservations, which is good considering the industry. It is important to be able to make changes to a reservation such as changing payment methods, adding guest notes, charging for incidentals, etc. Whenever I thought it would be impossible to go back and make a change, I realized that there was a pathway to changing it using the SkyTouch Hotel OS system, which I appreciate very much. ### 28. Skytouch **Rating:** 5.0/5.0 stars **Reviewed by:** carly f. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about SkyTouch Technology?** Very user friendly system! Everything is well organized and easy to access and easy to use. One of my favorite sites to use at my job. Highly recommend this website. **What do you dislike about SkyTouch Technology?** Only downside I can think of it when you go to book a room in order to not have it marked off you have to remember to select no sell - would be nice if the rooms went back right away if a booking isnt made. **What problems is SkyTouch Technology solving and how is that benefiting you?** Easily able to book reservations - I dont have any issues. Benifits Ive realized are if the client is a previous guest you can access their profile to save the time of regathering all info - just confirm it all. **Official Response from Haley Eder:** > Thank you for your positive feedback and review! We understand there is a time limit before that features resynchronizes your inventory. Please reach out to your customer success manager for a quick chat on how we may be able to save you time in this process. ### 29. Director of Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Ernest R. | Director of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about SkyTouch Technology?** The simplicity and ease of the system and the ability to use it anywhere **What do you dislike about SkyTouch Technology?** Ability to make customized reports for easier reviews **Recommendations to others considering SkyTouch Technology:** Simply take some time and 'play' in the system to see all its options **What problems is SkyTouch Technology solving and how is that benefiting you?** I have seen in the past if we have had any issues and sent to the team, they respond and fix rather quickly **Official Response from Haley Eder:** > Thank you for your honest feedback. Improving the reports is on our roadmap and we look to have better solutions in the near future. Please reach out to me about your room conditions changing, as we can address that immediately. Thank you for being a valued partner and part of the ST family. ### 30. It is super easy to use to block inventory and manage different BAR Rates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2022 **What do you like best about SkyTouch Technology?** I like that I can change my BAR rates easily and block or move my inventory as well really easy **What do you dislike about SkyTouch Technology?** I cannot combine rooms categories within one reservation and the administration tools are really poor. Also, Skytouch don't have the Children option available so it can be added for an additional price to the reservation **Recommendations to others considering SkyTouch Technology:** It is really helpful with US Administration, but not enough for Mexican administration requirements **What problems is SkyTouch Technology solving and how is that benefiting you?** There's no open tickets at the moment **Official Response from Haley Eder:** > We're glad to hear that you find our BAR rate management and inventory blocking features easy to use. We appreciate your feedback about the room categories and administration tools, and we'll take it into consideration for future improvements. Thank you for your recommendation and for sharing your experience with SkyTouch Technology. ### 31. Genuine Review **Rating:** 4.5/5.0 stars **Reviewed by:** Raghuraman M. | G, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2022 **What do you like best about SkyTouch Technology?** Easy to use very friendly! Love the dashboard displays all information about the property in a single page. **What do you dislike about SkyTouch Technology?** The Glitches in arrivals as UNKNOWN from 3rd party reservations and sometimes did not let to edit guest profiles saying primary address required. Takes a long time to receive a reply from customer service. **Recommendations to others considering SkyTouch Technology:** Very user friendly! **What problems is SkyTouch Technology solving and how is that benefiting you?** Easy to manage property rates with no hassle which is a great advantage! **Official Response from Stewart Black:** > Thank you for your positive feedback and review. We are aware of the active bugs with unknown 3rd party and renovations and primary address required. Your customer success manager can reach out to you with a solution for the primary address required and the unknown 3rd party issue is being worked on. ### 32. SkyTouch Technology PMS System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2022 **What do you like best about SkyTouch Technology?** The simplicity and online login capabilities are fantastic. Being able to log in at home to help the front desk with a challenge is great. Also when someone emails you for a reservation in your off hours you can log in and create the reservation quickly. **What do you dislike about SkyTouch Technology?** Sometimes it is limited to what you can do. For instance, I needed to do a yearly audit on a charge code and you have to print the report monthly on each code you want to audit. You cannot generate the report for a year at a time for charge codes. I even called support to ensure there was no easier way. **What problems is SkyTouch Technology solving and how is that benefiting you?** We needed a PMS system for our hotel and this is an adequate system for what we currently need. **Official Response from Haley Eder:** > Thank you for your positive review and great feedback on our support staff. Work is underway to improve our reporting functionality and we would love to hear what would be most valuable to you and your business. Your customer success manager can request for data to be pulled for long term date ranges as needed. Please connect with them to discuss in more detail. ### 33. Could use updates **Rating:** 2.5/5.0 stars **Reviewed by:** Taylor R. | Member Service Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about SkyTouch Technology?** The technical support is always great. We have a red assigned directly to us. The tape chart is easy to use since there aren't a lot of features. Stewart Black has been amazing. **What do you dislike about SkyTouch Technology?** You can only see 7 days at a time. Rooms randomly flip to dirty even when unoccupied. Adding new rooms is kind of a pain. Would like to see more options for running reports. **What problems is SkyTouch Technology solving and how is that benefiting you?** We aren't really solving any problems with it or seeing benefits. It gets the job done but could use more advancements. **Official Response from Stewart Black:** > Thank you for your honest feedback. Work to improve our reports is underway and we are excited to have more robust solutions in the near future. Please reach out to me about your room conditions changing, as we can address that immediately. Thank you for being a valued partner and part of the SkyTouch family. ### 34. SkyTouch **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna B. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about SkyTouch Technology?** SkyTouch is extremely user friendly and very efficient. Training is spot on and well thought out. Each feature is beneficial to the hotels operation. The new Quick Shop feature is great and assists with a more efficient process when dealing with miscellaneous transactions. **What do you dislike about SkyTouch Technology?** No major concerns or dislikes. SkyTouch has been great with their response when suggestions or requests have been made. **What problems is SkyTouch Technology solving and how is that benefiting you?** SkyTouch has a great rate center. It makes managing rates super easy and timely! **Official Response from Hollis McCammon:** > Hi Jenna, it was great seeing you at the recent conference. Thank you for your great feedback. We are glad you love QuickShop as much as we do. Hope to speak with you again soon. ### 35. Professional team and excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn M. | VP operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2022 **What do you like best about SkyTouch Technology?** SkyTouch is easy to operate which makes training new staff members much quicker. Interfaces function as they should and support is helpful and quick to fix any issues. **What do you dislike about SkyTouch Technology?** I like every part of SkyTouch. I can't think of anything I dislike. **Recommendations to others considering SkyTouch Technology:** Look no further. SkyTouch will meet your needs. **What problems is SkyTouch Technology solving and how is that benefiting you?** Training time has been reduced because SkyTouch is so easy to operate. With turnover being high in the hospitality business; it's helpful to have a property management system that is easy to function. **Official Response from Haley Eder:** > Thank you Shawn, we appreciate your feedback and our valued partners like you! ### 36. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha F. | Assistant General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about SkyTouch Technology?** I like the east of the system. very easy to use and learn **What do you dislike about SkyTouch Technology?** Dont' really have any complaints. Everything runs fairly smooth **Recommendations to others considering SkyTouch Technology:** Enjoy the ease of using this system! **What problems is SkyTouch Technology solving and how is that benefiting you?** Any issue we encounter are fairly easily resolved. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 37. Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about SkyTouch Technology?** Skytouch Technology Support is the best I have experienced with any of the vendors that I have dealt with in 20 years. I used to run Opera before and the support did not hold a candle up to Skytouch's support. The agents are always eager the assist and if there are any recommendations, they make a note of them or we can go to their community center and submit any changes that are requested by a hotelier. **What do you dislike about SkyTouch Technology?** The reports could be more robust as the big PMS provider, however, the support and the ease of use make up for it. **What problems is SkyTouch Technology solving and how is that benefiting you?** None **Official Response from Haley Eder:** > Thank you for your positive review and great feedback on our support staff. Please contact your customer success manager so we can learn more about your reporting needs. Work is underway to improve our reporting functionality and we would love to hear what would be most valuable to you and your business. ### 38. Easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** JoLynn R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about SkyTouch Technology?** the people and usually easy navigation easy.. **What do you dislike about SkyTouch Technology?** it doesn't see return guests and suggests integrations. **What problems is SkyTouch Technology solving and how is that benefiting you?** merging contacts **Official Response from Sarah Shafer:** > Hi JoLynn, Thank you for your feedback! We would love to help you navigate guest profiles in our system and how to ensure those profiles are merged correctly. Please feel free to put some time on my calendar. ### 39. Excellent Staff and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Nila P. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about SkyTouch Technology?** The staff is very knowledgeable and very responsive. Aaron and Haley went above and beyond to set up my hotel on Skytouch. They are very helpful in answering questions regarding the implementation of PMS. I would highly recommend Skytouch if you are looking for Property Management Software for your hotel business. Very easy to use, and all functionality is available. **What do you dislike about SkyTouch Technology?** I have not seen anything that I dislike about sky touch and staff. **What problems is SkyTouch Technology solving and how is that benefiting you?** Implementing new PMS **Official Response from Haley Eder:** > Thank you Nila for your positive review and feedback. We truly appreciate it and you! - Haley ### 40. Excellent Service Great PMS system **Rating:** 5.0/5.0 stars **Reviewed by:** Donna M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about SkyTouch Technology?** I have worked with Skytouch for over 20 years. First with Choice Hotels Canada and then with our independent hotel, I know it the Skytouch I needed to have Easy user friendly, and great reporting **What do you dislike about SkyTouch Technology?** I can say there is anything I dislike about this system.....maybe the group section can never be deleted **Recommendations to others considering SkyTouch Technology:** Yes I do **What problems is SkyTouch Technology solving and how is that benefiting you?** No probelms and if they arise all tech at support get you going on your way fast and efficient **Official Response from Haley Eder:** > Hi Donna, Thank you for your positive feedback. We appreciate our satisfied customers like you. We are constantly improving our product and we appreciate your feedback on our group functionality so we can better it for your property and others in the future. Best- Haley ### 41. Inn on the Hudson **Rating:** 5.0/5.0 stars **Reviewed by:** Doug D. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about SkyTouch Technology?** Ease of use. Very user friendly and easy **What do you dislike about SkyTouch Technology?** Add ons not possible to suit specific hotel needs **What problems is SkyTouch Technology solving and how is that benefiting you?** Any problems found are easily repaired by calling 855 #. Benefits outweigh problems. **Official Response from Haley Eder:** > Thank you so much for your feedback! I will be reaching out to you as I would love the opportunity to discuss with you what add ons you would require to meet your needs and what solution we can find for you. ### 42. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about SkyTouch Technology?** I like that there is more than one way to get the same thing done, more than one way to access the same place **What do you dislike about SkyTouch Technology?** I do not like that you can not always use the back button, especially when working in the Direct Bill accounts and looking at folios in the account. **What problems is SkyTouch Technology solving and how is that benefiting you?** I love all the different reports I can pull to help me analyze and drive my business. **Official Response from Haley Eder:** > Thank you for your positive review and feedback. We love having great partners like you! ### 43. Skytouch Fan **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda R. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2021 **What do you like best about SkyTouch Technology?** While I don't actually need customer support much anymore, Skytouch has the best support team I've ever called. I was helping at a Comfort Inn once and got sick of dealing with Choice Support and called Skytouch and explained that I hated Choice and would love help if they had time. They understood and helped me through my problem since Choice and Skytouch are essentially the same things. **What do you dislike about SkyTouch Technology?** I train a lot of people on this system. Not being able to use the "back" button on the browser messes with many people. Otherwise, it's very user-friendly. **Recommendations to others considering SkyTouch Technology:** Skytouch is one of the easiest operating systems I have ever used. The support is quick and easy for any issues you do have. Of the five systems I have used, this is my favorite. I highly recommend it for small and large hotels. **What problems is SkyTouch Technology solving and how is that benefiting you?** The system's functionality has eliminated the need to use some of the other sites we used to manage our property. Having so much control from one site saves a lot of time. **Official Response from Stewart Black:** > Thank you for your positive review and feedback. We love having great partners like you! ### 44. Excellent system for everyday use **Rating:** 4.5/5.0 stars **Reviewed by:** Max C. | S, Enterprise (> 1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about SkyTouch Technology?** The ease of monitoring in-house and arrivals **What do you dislike about SkyTouch Technology?** The aspect of creating new corpo accounts **What problems is SkyTouch Technology solving and how is that benefiting you?** Handling various charges within in-house accounts. Ease of access to all payment types **Official Response from Haley Eder:** > Thank you for your feedback, Max. We would love to learn more about the process you use. Please reach out to your customer success manager to schedule a quick chat so we can learn how to improve this process. ### 45. Perfect! **Rating:** 5.0/5.0 stars **Reviewed by:** Phelton C. | The General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2021 **What do you like best about SkyTouch Technology?** Skytouch is great for small properties such as ours. The problem I had with larger corporations was that they lost sight of you, communication fell through, and there is no support. Any issue I have had, which has been very minimal, they have assisted immediately. I love how user-friendly the system is, all the information is easy to find, simplistic and training does not take long at all. **What do you dislike about SkyTouch Technology?** I havent had any issues to give a disklike. I would say I wish I had heard of them sooner. **What problems is SkyTouch Technology solving and how is that benefiting you?** Skytouch has helped cut costs on PMS. Ease of access, communication, system integration **Official Response from Stewart Black:** > Thank you for your positive review and feedback. We love having great partners like you! ### 46. Excellent PMS and Excellent Technical and Sales Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about SkyTouch Technology?** The PMS works very well. Being cloud based with encryption is very helpful and important to us. Every time we have an issue, I reach out to Aaron and/or Stewart and the issues are resolved quickly. **What do you dislike about SkyTouch Technology?** nothing. it does what it needs to do. it is the same as ChoiceAdvantage but is more reliable than Choice advantage and MUCH MUCH better tech support. **Recommendations to others considering SkyTouch Technology:** look no further. skytouch is the best. **What problems is SkyTouch Technology solving and how is that benefiting you?** problems with EMV devices going off line but that appears to have been a shift4 problem rather than skytouch possibly. We are not yet certain. **Official Response from Haley Eder:** > Hello, Thank you so much for your positive feedback. We pride ourselves on having a robust US based support team who is always ready to assist you. Best, Haley ### 47. Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Ruby R. | Guest Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2021 **What do you like best about SkyTouch Technology?** What I like best is the ease of use and straightforward functionality. **What do you dislike about SkyTouch Technology?** What I dont like.... I would like to see more data from past reservations. Being able to go "back" on the tape chart. **Recommendations to others considering SkyTouch Technology:** We purchased Skytouch while it was very new to our industry and have never been unhappy with it. We HIGHLY recommend the use. **What problems is SkyTouch Technology solving and how is that benefiting you?** I don't currently have any problems that I am unable to resolve. **Official Response from Stewart Black:** > Thank you so much for your review and positive feedback! Regarding the tape chart, this feature request has been sent to our product team and is being evaluated. We continue to invest in our product and offer more features to meet your hotel's needs. ### 48. Very user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about SkyTouch Technology?** How easy and intuitive it is to operate and navigate. **What do you dislike about SkyTouch Technology?** The fact you cannot go back on Tape Chart to see past stays. **What problems is SkyTouch Technology solving and how is that benefiting you?** Because it is user friendly it's easier to train new staff **Official Response from Haley Eder:** > Thank you so much for your review and positive feedback. Regarding the tape chart, this feature request has been sent to our product team and is being evaluated. We continue to invest in our product and offer more features to meet your needs. Please feel free to reach out to your customer success manager to discuss further. ### 49. Simple and Easy to USe **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron T. | Revenue Operations Manager **Reviewed Date:** February 23, 2022 **What do you like best about SkyTouch Technology?** Simple and easy to use. Home screen is laid out to easily see everything **What do you dislike about SkyTouch Technology?** Mobile site is not great to use, which can be a pain **What problems is SkyTouch Technology solving and how is that benefiting you?** Simple easy interface on the cloud. Easy to update and make changes **Official Response from Sarah Shafer:** > Thank you for your positive feedback and review. We would love to hear more from you on how we can improve our mobile housekeeping application. Please feel free to get a hold of me via email or phone to discuss further about how we can drive continuous improvement to our mobile and housekeeping applications. ### 50. Tech Heavy User - Two Thumbs Up **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about SkyTouch Technology?** Versatility, reporting, and ease of use for entry-level staff all in one stop! **What do you dislike about SkyTouch Technology?** Updates to the features lag a bit. For example, integration with eStar reports doesn't exist. **What problems is SkyTouch Technology solving and how is that benefiting you?** Rate management is incredible. With my Rev management, I need its versatility. **Official Response from Haley Eder:** > Hello, Thank you so much for your feedback. We are constantly expanding the number of API integration partners on our /CONNECT platform. We are currently working with STR's integration team to provide a solution for our customers. Your customer success manager will have more information on when this would be available for you to integrate into SkyTouch. Best- Haley ## SkyTouch Technology Discussions - [What is SkyTouch hotel OS?](https://www.g2.com/discussions/what-is-skytouch-hotel-os) - 1 comment - [View SkyTouch Technology pricing details and edition comparison](https://www.g2.com/products/skytouch-technology/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+08%3A25%3A31+-0500&secure%5Bsession_id%5D=022c7c84-0b47-4d90-ae41-ca10f7e3cf83&secure%5Btoken%5D=fc4c2d807191579cb23a33082c2da449ad30ba4192ef99c83231260040f0e4e4&format=llm_user) ## SkyTouch Technology Features **Administration** - Integrations - Inventory Management - Automation - Calendar - Reporting & Analytics **Property Management** - Room Inventory - Revenue Management - Facility Maintenance - Distribution Management **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Booking Management** - Booking Aggregation - Booking Engine - Rate Setting **Guest Management** - Central Reservation System - Marketing and Loyalty Programs - Guest Messaging **Administration** - Inventory Management - Integrations - Automation - Reporting & Analytics - Calendar **Marketing** - Marketing Tools - Online Reputation Management **Staff Management** - Housekeeping - Shift Scheduling **Marketing** - Online Reputation Management - Marketing Tools **Platform** - Reporting and Analytics - Channel Manager Integration **Agentic AI - Hotel Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance ## Top SkyTouch Technology Alternatives - [Hostaway](https://www.g2.com/products/hostaway/reviews) - 4.8/5.0 (411 reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (63 reviews) - [Cloudbeds](https://www.g2.com/products/cloudbeds/reviews) - 4.3/5.0 (38 reviews)