SkyTouch Technology Reviews & Product Details

The tech support is top notch at Skytouch. Honestly, I always dread calling tech support for Choice Hotels, who owns Skytouch, because they make you sit on hold forever, and then you get someone who doesn't really know the system that way. The result is being put on hold over and over while they call a more knowledgeable person to get a possible answer. At Skytouch, that doesn't happen, because they don't seem to use overseas help to man the tech support lines, and the result is fast friendly people that actually KNOW the system inside out, and can figure out issues quickly! There are times when you may have to sit on hold a minute or two, but it isn't like the 30 minutes or longer with other companies. I would definitely use Skytouch again! Review collected by and hosted on G2.com.

The only thing I believe Skytouch could improve is to have system status information on the login page. On my most recent call this morning, they immediately gave me the information that they are aware of people not being able to login, and that they were working on it. Again, it would have been good if that were posted on the login page so that we could avoid the call in the first place. Other than that, there are no glaring problems at ST. Review collected by and hosted on G2.com.

its a big asset, helps prioritize be able catagorize all your needs for the hotel industry. Review collected by and hosted on G2.com.

its been great i have no complaints yet. it helps like a sidekick. Review collected by and hosted on G2.com.

The simplicity of Skytouch, yet having all the features that you would need to run a hotel. Also, being able to access the PMS from anywhere as long as you have wifi is a big plus. Review collected by and hosted on G2.com.

There really is not anything that I dislike about Skytouch. Review collected by and hosted on G2.com.

It is very easy to use and user friendly . Customer support is always available for help. Review collected by and hosted on G2.com.

Foilio fetures with OTA Reservations and abilty to authorize credit cards through EMV Terminals. Review collected by and hosted on G2.com.

"Clean" operating system and it's simple to use. Tends to have minimal downtime but it has gotten a little bit worse as the company has grown. Customer service has always been solid when needing to resolve issues or ask questions. Review collected by and hosted on G2.com.

Lacks the ability to fully "close out" a day or days and "close out" a specific room type. It provides the ability to "close to arrival" on a specific day(s) or set a "minimum length of stay" to achieve that goal but that does carry negative attributes with doing so. As we've evolved, it seems as though it has been having trouble interfacing with add-on applications for us. Examples are door lock key configuration, picture identification capture, limited integration with Canary Technologies. Review collected by and hosted on G2.com.

I love how easy it is to use. When I first started at the comapny I'm with now, we used a diifferent pms system. When we switched over to skytouch I was worried that it woukld be difficult to learn. It is so much better then any system I previously used . Review collected by and hosted on G2.com.

I dont like how you have to log out and back in for rate management or user admin. Review collected by and hosted on G2.com.

Is easy to use and share with the staff. Review collected by and hosted on G2.com.

There is limited information about the prepaid reservations and there is no way to do changes in different pages at the same time Review collected by and hosted on G2.com.

there is verfy little to like about your product. Review collected by and hosted on G2.com.

Little to no communication. after any updates. there is a low to no connectivity, usually the next day. ther are long delays or no connectivity at all. The last two questions below are continued issues of lack of communication and assecibilty any online or phone support. extremely dissapointed. I will never reccomend skytouch to other properties. I am sorry that I am stuck with it. Review collected by and hosted on G2.com.

it is a easy system to learn on and for training Review collected by and hosted on G2.com.

when the system goes down and cant get things to print Review collected by and hosted on G2.com.

SkyTouch provides a very user friendly and efficient workflow. Working with the SkyTouch team to start the process and continued support has always been an outstanding experience. Review collected by and hosted on G2.com.

There are times that when making changes to restrictions in Rate Management, they do not properly show in the Hotel OS side when viewing the future availablity screen. Review collected by and hosted on G2.com.