SkyTouch Technology Features
Administration (24)
Integrations
The ability to integrate with other hotel software such as hotel management software or other booking engines.
Inventory Management
The ability to track room inventory in real time and adjust as rooms are booked.
Automation
Tools to automate certain tasks such as updating inventory or placing a booking on a calendar.
Calendar
A calendar to track a hotel's room bookings and events.
Reporting & Analytics
The ability to take booking and hotel data and create reports to visualize and analyze that data.
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Invoice Management
Captures invoice data and maintains comprehensive records for auditing and reporting purposes
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Availability Management
Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
Price/Margin Management
Track and manage the profit margin between the cost of a product and its selling price.
Pipeline Management
Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.
Content Management
Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
Partner Management
Manage channel partners through a portal where they can access all product information
Incentive Management
Manages incentive programs such as profit sharing, stock awards, and individual bonus plans
Opportunity Management
Track all opportunities for potential sales and convert them into recurring revenue
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Commission Management
Tracking, calculating, and paying commissions and earnings to employees
Real-Time Analytics
Analyze and gain insights into data in real-time
Channel Analytics
Analyze and track performance of channels
Inventory Management
The ability to track room inventory in real time and adjust as rooms are booked.
Integrations
The ability to integrate with other hotel software such as hotel management software or other booking engines.
Automation
Tools to automate certain tasks such as updating inventory or placing a booking on a calendar.
Reporting & Analytics
The ability to take booking and hotel data and create reports to visualize and analyze that data.
Calendar
A calendar to track a hotel's room bookings and events.
Booking Management (6)
Booking Aggregation
Tools to automatically pull bookings from third party booking sites and subtract them from available inventory.
Booking Engine
The ability for guests to book a room online directly on a hotel's website.
Rate Setting
Tools to set room rates based on demand or fluctiations in the market.
Booking Aggregation
Tools to automatically pull bookings from third party booking sites and subtract them from available inventory.
Booking Engine
The ability for guests to book a room online directly on a hotel's website.
Rate Setting
Tools to set room rates based on demand or fluctiations in the market.
Marketing (13)
Marketing Tools
Tools to manage hotel marketing on various channels while maintaining brand consistency.
Online Reputation Management
Tools to monitor online reviews and respond when necessary.
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Order Management
Manage and track customer orders for goods, investments, or any other purchases
Referral Management
Log and store the source of contacts/leads
Multi-Channel Management
Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
Campaign Management
Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
Task Management
Create, manage and track all task activities and progression
Workflow Management
Create, design and manage workflows for repetitive tasks
Lead Management
Store information about leads or contacts and track, manage and nurture them throughout the sales process
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Online Reputation Management
Tools to monitor online reviews and respond when necessary.
Marketing Tools
Tools to manage hotel marketing on various channels while maintaining brand consistency.
Property Management (37)
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Room Inventory
Tracks all guest room and conference room availability for reservation availability.
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Revenue Management
Provides native features or integrates with tools that automate dynamic pricing and rates for maximum revenue.
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Facility Maintenance
Provides asset management and maintenance tracking tools to monitor facility health over time.
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Distribution Management
Connects to various distribution channels to advertise room rates and update in real time as market shifts.
Multi-Channel Distribution
Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Reservations Management
Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event
Restriction Management
Establish limitations based on certain conditions
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Employee Management
Track employee schedules, availability, and performance across projects and tasks
Channel Management
Manage various distribution channels, build relations with channel partners, and track their performance
Task Management
Create, manage and track all task activities and progression
Billing Rate Management
Setting up the amount/charge for per hour of work by a company or professional
Template Management
Create, save, and re-purpose templates for emails, forms, etc.
Price/Margin Management
Track and manage the profit margin between the cost of a product and its selling price.
Booking Management
Create, update, and manage bookings, itineraries, and reservations
Contact Management
Manage, organize, and store contact information
Multi-Channel Management
Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
Availability Management
Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Invoice Management
Captures invoice data and maintains comprehensive records for auditing and reporting purposes
Inventory Management
Track and manage inventory levels to maintain proper supply
Front Desk Management
Check guests in and out, issue key cards, schedule wake up calls, or other requests
Housekeeping Management
Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff
Maintenance Management
Manage, maintain and track the performance of assets and equipment
Website Management
Built-in website builder or integration with third-party site
Guest Experience Management
Capture guest experience at a granular level and utilize data to deliver tailored services
Email Management
Manage, store and organize emails within the system or via third-party apps
Communications Management
Record and track all relevant internal and external communications
Reviews Management
Track and monitor reviews of products or services
Tax Management
Implementation of various strategies to manage tax obligations via planning and maintaining compliance
Document Management
Store, manage, and track all electronic documents in a centralized location
Work Order Management
Creating, assign, and track jobs and/or tasks for work orders
Spa/Activity Management
Manage operations/processes associated with spas and other hotel activities
Financial Management
Plan, manage, and track the financial activities of an individual or organization
Rate Management
Track/optimize rates in relation to usage
Guest Management (5)
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Central Reservation System
Allows reservations to be made via online, mobile, or through staff manual input.
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Marketing and Loyalty Programs
Provides tools for sales marketers to communicate with guests to solicit feedback, manage loyalty programs, and advertise deals.
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Guest Messaging
Allows guests to submit service requests or communicate with staff for concierge and general questions.
Multi-Channel Marketing
Coordinate marketing efforts across channels (email, landing pages, social media, etc.)
SMS Messaging
Send messages via SMS
Staff Management (3)
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Housekeeping
Assists with scheduling housekeeping as rooms are checked out, and tracks daily room cleanings.
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Shift Scheduling
Provides scheduling tools for managers to organize staff shifts.
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Platform (4)
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Reporting and Analytics
Offers basic and customizable templates for financial reporting and data analysis.
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Channel Manager Integration
Integrates with Channel Manager platform.
Website Integration
Seamlessly integrates with 3rd party websites
Channel Analytics
Analyze and track performance of channels
Agentic AI - Hotel Management (9)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Multi-Language
Manage and support multiple languages
Marketing Automation
Automate workflows and trigger campaigns based on customer actions
Additional Functionality (61)
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Multi-Location
Manage and support multiple locations
Event Calendar
A list of events with their respective dates
Mobile Access
Access software remotely via mobile devices
Customizable Reports
Alter the layout and content of reports
Customizable Fields
Customize data fields to support various needs and use cases
Accounting
Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
Online Booking
Book meetings and appointments through a website or digital platform
Customizable Branding
Add customized logos and colors to align with company branding
Room Booking
Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held
Email Templates
Pre-made examples and templates for emails
Electronic Payments
Electronically collect payments for goods or services
Data Import/Export
Import and export data to and from software applications
Search/Filter
Search and filter data across systems to locate required information by entering keywords or certain criteria
Real-Time Data
Receive data and information in real time
Dynamic Pricing
Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.
Multi-Channel Sync
Ability to see leads received from various distribution channels in one place
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
API
Application programming interface that allows for integration with other systems/databases
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Kill Switch
Immediately stop the process from executing
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Credit Card Processing
Accept and process credit card transactions
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Payment Processing
Accept, record, and reconcile financial transactions
Multi-Currency
Manage and handle various international currencies
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
CRM
Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
Customer History
Access previous interactions or concerns to maintain customer relationships
Availability Indicator
Indication whether a resource is available or protected from allocation
Ratings/Reviews
Ratings/Reviews
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Built-in Accounting
Accounting functionality within the system, not requiring integration with third-party tools
Guest Check-in/Check-out
Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment
Single Property
One location
Email Templates
Pre-made examples and templates for emails
Partner Portal
Web-based portal that helps distributors, partners and other service providers access marketing and sales content
Real-Time Data
Receive data and information in real time
Activity Tracking
Track and document all activities across devices, networks, and other systems
Electronic Payments
Electronically collect payments for goods or services
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Customizable Branding
Add customized logos and colors to align with company branding
Data Import/Export
Import and export data to and from software applications
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Inventory Tracking
Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
Data Synchronization
Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Inventory Control
Monitor product stock levels
Customizable Reports
Alter the layout and content of reports
API
Application programming interface that allows for integration with other systems/databases
Sales Reports
Reports specific to sales analysis for trends and strategies
Dynamic Pricing
Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.
Real-Time Updates
Receive system updates as soon as any changes are made
Multi-Channel Distribution
Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers
Multi-Channel Campaigns
Allows for businesses to run a variety of different campaigns across different channels
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.




