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Setmore Reviews & Product Details

A free online scheduling software that connects you with customers 24/7. Organize your business from one simple, automated calendar system, giving you more time to grow your brand. Every account comes with a customizable Booking Page. Make it your own with your logo, brand colors, images, reviews and more. Visitors can explore your services, team and availability—getting an unforgettable first impression. When they find what they like, they can self-schedule and pay without the need to call, email or drop in. Focus on providing meaningful and memorable experiences, while your app handles routine admin. Customers stay in the loop with automated email or text reminders, and your team receives instant booking updates across web, desktop or mobile. No more no-shows and your business runs like clockwork. Capitalize on your online presence by giving visitors a direct route to schedule appointments. Optimize your Google Business Profile so those who find you through Search and Maps can easily book with Reserve with Google. Convert website traffic by adding a booking widget to your website, and turn likes and shares into appointments with a ‘Book now’ button on your Facebook and Instagram. Grow your brand and business with integrations that make administrative tasks a breeze. Get paid online or in-person by connecting Square, Stripe, PayPal or LawPay. Offer seamless virtual appointments with Zoom or Google Meet. Take your marketing to the next level with Mailchimp, or use Zapier to integrate any software with Setmore with seamless functionality. Championed by teams of all sizes, Setmore’s external APIs have been utilized by enterprise operations to build custom solutions. A HIPAA-compliant version is also available with additional data security features. Discover everything you need to boost your bookings and reach a wider audience with your skills.

Seller

Setmore Appointments

Languages Supported

English, Portuguese, Spanish

Product Description

Setmore helps you manage appointments, schedules and customers, all through an easy to use web application.

Overview by

Jillian Ross

Discussions

Setmore Community

Pricing

Pricing provided by Setmore.

Free

$0.00

Team

$9.00

Per Month

View More Pricing Information

Top-Rated Alternatives

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Setmore Media

Setmore's Main Landing Page

Setmore's Booking Page - Desktop + Mobile App

Setmore Calendar on Desktop + Mobile

An personalized QR code for every customer

Setmore Reviews (268)

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Pierce D.

Small-Business (50 or fewer emp.)

3/23/2023

"5 plus years of zero complaints!"

5/5

What do you like best about Setmore?

It is easy for me and my customers to use and to book. I've used it the entire time for my Thai Massage business. Automatic email reminders are great! Review collected by and hosted on G2.com.

What do you dislike about Setmore?

I wish you could add in single days for availability to book rather than making the day available for the whole week to infinity. It will be good for when you want to add appointments. Add hawk day by day week by week when you will have extra availability. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

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Hi Pierce D,

Thank you for taking the time to review Setmore! Thrilled to hear that you've been with us for 5+ years and you have no complaints. It's great that you and your customers find it easy to use.

We appreciate all feedback as it helps us improve the service we offer. We'll make sure to pass on your comments to the developers. If you require any further assistance, our team is available 24/7 via the live chat in your app or at help@setmore.com.

Julia, Community Team

Robert P.

Small-Business (50 or fewer emp.)

11/21/2023

"Simple and Easy use"

5/5

What do you like best about Setmore?

Being able to see all of my employees appointment availibilty in one location online Review collected by and hosted on G2.com.

What do you dislike about Setmore?

none to report at this time, looking forward to utilizing Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

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Hi Robert,

Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is simple and easy to use. It's great that you're excited to utilizing Setmore for your business.

If you require any assistance, please reach out to help@setmore.com.

Julia, Community Team

Verified User in Commercial Real Estate

Enterprise (> 1000 emp.)

11/16/2023

"Excellent demo presentation time."

5/5

What do you like best about Setmore?

Setmore provides exactly we would like to have on the website. Salman demonstrated the walkthrough and features we need and may consider in detail. He also show us the customer support during the implementation and integration. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

It would be great if the pricing plan could be more customized. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

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Hi there,

Thank you for taking the time to review Setmore! Thrilled to hear that Setmore provides what you would like for your website. It's great that Salman offered you an extensive demo and you appreciate the 24/7 support team.

We appreciate your feedback as it helps us improve the service we offer. We'll make sure to pass on your feedback to the team.

Julia, Community Team

Marianela C.

Small-Business (50 or fewer emp.)

5/23/2023

"short and consise!"

4.5/5

What do you like best about Setmore?

easy set up for appointments and bookings, I enjoy how you can integrate other commonly used apps Review collected by and hosted on G2.com.

What do you dislike about Setmore?

hoping for better customer service with the chats, slow responses at times Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

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Hi Marianela,

Thank you for taking the time to review Setmore! Thrilled to hear that you think Setmore is easy to set up and integrate with other apps. We appreciate all feedback as it helps us improve the service we offer. We'll make sure to pass on your comments.

Julia, Community Team

Verified User in Civic & Social Organization

Small-Business (50 or fewer emp.)

12/8/2022

"Free version met my needs. It is easy to configure, customers like using it."

5/5

What do you like best about Setmore?

I support a small charity that needed a hall booking system for only a few weekly bookings. I could adapt the free version and integrate it with Squareup to charge for bookings. I didn't find any other booking system's free offerings that could do this.

It is easy to configure. Customers like self-booking and find it easy to use. I like that I can extract a spreadsheet of the bookings made to integrate with the hall's accounts in a spreadsheet. I didn't need any additional accounting software. I like the one-way synchronisation with a calendar, which is free, to display the availability of booking slots on the hall's website. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

Tracking back payments to ensure all bookings are paid for can be tricky. I think it would be easy, if you required that all bookings are paid in advance using a card.

But I offer payment by invoice, and there is no simple way to record that a booking has been paid for. I manually update the label in the booking with a cross-reference to an invoice. But it is a hack! Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

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Hi there,

Thank you for taking the time to review Setmore! Thrilled to hear that you appreciate the free plan and what it has to offer. It's great that you think it's easy to configure, you appreciate your clients can self-book without contacting your charity.

We appreciate all feedback as it helps us improve the service we offer. We'll make sure to pass on your comments to the team.

If you require any further assistance, do not hesitate to reach out via the live chat in your app or email us at help@setmore.com.

Julia, Community Team

Verified User in Retail

Small-Business (50 or fewer emp.)

12/7/2022

"Great customer service and overall good booking system!"

4.5/5

What do you like best about Setmore?

I have been a business client with Setmore for a couple of years now! The booking system is pretty good: although it still lacks a few features, and it has occasional glitches. The customer service is very good whenever I need help with things: easy to reach at all times, and operators are kind and knowledgeable. Overall, I am happy to stay with this booking system for my business despite having many other options. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

I wish there would be more options on the powers we can give to staff/receptionists/etc. For example, currently, if you give the power to see all agendas to a member of your staff, they automatically can cancel appointments and operate refunds! I am not too happy about that. Also: when you do a refund it is very easy to make a mistake (for example addind a 0) , and there is no way to correct that mistake, the refund is sent very very fast. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

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Hi there,

Thank you for taking the time to review Setmore! Thrilled to hear that you've been using Setmore for a couple of years now and you're happy with the system overall.

We appreciate all feedback as it helps us improve the service we offer. We do offer access controls for your team members, these can be found in this article: https://support.setmore.com/en/articles/490975-staff-login-and-access-controls

However, I've passed on your comments to our developers.

If you require any further assistance, do not hesitate to reach out via the live chat in your app or email us at help@setmore.com.

Julia, Community Team

Amber R.

Business Owner

Small-Business (50 or fewer emp.)

12/6/2022

"Confusing. Technical errors and deceptive customer service."

0/5

What do you like best about Setmore?

Unfortunantly I have had no beneficial experiences.

My clients and I have only had bad experiences with the Setmore booking system and customer service.

I have had experiences in 4 online booking systems. This had the worst booking and customer service resolutions. I do not blame customer service, but whoever is managing internal communication and making decisions. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

Deposit is listed to my clients as "discount".

Talked to customer service for over 10 hours about making a way for clients to secure appointments with card without confusing "discount" listing.

I was told that the technical team was working on implementing a cancelation fee, so that I would not have to worry about the deposit system confusing my clients.

I asked for a time of implementation, they said they wouldn't be able to tell me, but they'd message me in a week with update.

I waited for an update. A week later I got one mentioning the exact same thing as a week before, that the technical team said they wouldn't be able to tell me a time.

Had to beg for a refund even after mentioning that I had to do more receptionist work because of setmore faults than I would have done if I booked my clients myself.

Please fix the deposit system and be transparent about if and when fixes, implimentations, and resolutions will occur.

I originally signed up because of the deposit system but because of technical errors it made more work for me than if I had never signed up in the first place. I have already received a refund, but can not understand why I had to wait for answers and beg for resolution. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

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Hello Amber,

Thank you for taking the time to provide us with extensive feedback. We appreciate all feedback as it helps us improve our customers' experience for the future.

Firstly, I'd like to apologize for the experience you have had with Setmore. Our mission is to help our customer's businesses grow and boost their bookings. Secondly, we understand the frustrations you have had with certain aspects of the app and feature implementation. Our new features are based on popularity and how many customer requests we have gathered. I understand this was not reiterated to you during your chats with our Product Expert team and we sincerely apologize. We have highlighted this to the team in question.

If you have any further questions or concerns, please feel free to email moremagic@setmore.com and the Community Team can discuss the details of your experience to learn and improve.

Julia, Community Team

Elizabeth D.

Small-Business (50 or fewer emp.)

3/23/2023

"It’s Speedy. Can’t choose payment method. Buffer times are confusing."

4/5

What do you like best about Setmore?

People can instantly see my schedule and my rules and regulations for making appointments. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

I can't use PayPal to receive payments from my clients when using this app. And it's confusing when trying to add buffer times between appointments. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

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Hi Elizabeth D,

Thank you for taking the time to review Setmore. It's great to hear that you think Setmore is speedy and it's easy for your customers to book your services.

We appreciate all feedback as it helps us improve the service we offer. Could you reach out to our team at help@setmore.com or via the live chat to discuss your issue with PayPal and they'll be also able to help with buffer time?

Julia, Community Team

Bojan L.

Freelance Photo Editor

Small-Business (50 or fewer emp.)

10/28/2022

"Very satisfy, but there is a few small things that need to be improved."

5/5

What do you like best about Setmore?

Easy to use and very well implemented with an android and ios cell phones. Also, there is enough settings in Setmore so you can adapt to your needs. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

For me, Setmore is the best booking app but, I have only one complaint. I want more space when I make Notes for each customer on the "Customers" page because I think the area for the notes is very small. But everything else I like! Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

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Hi Bojan,

Thank you for taking the time to provide us with feedback. Firstly, it's great that you think the app is easy to use and very well implemented with the mobile apps available. We're thrilled that the app has helped you save time.

We appreciate all feedback as it helps improve the service we offer to our customers. We'll make sure to pass on your suggestion to the developers.

Julia, Community Team

Pernille Degn J.

Selvstændig forhandler

Small-Business (50 or fewer emp.)

12/6/2022

"The best bookingsite ever"

5/5

What do you like best about Setmore?

Setmore is easy and very intuitive to work with. The support is the best I have come across - always very helpful and they are all for service.

They want to solve whatever the problem is.

I am soooo happy that my friend recommended Setmore for me - I am never going to use anything else. Review collected by and hosted on G2.com.

What do you dislike about Setmore?

Nothing to dislike. If I could have one more feature, it would be to charge extra for evening bookings. Review collected by and hosted on G2.com.

Response from Julia Douglas of Setmore

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Hi Pernille,

Thank you for taking the time to leave us a review! Thrilled to hear that you think Setmore is the best booking site ever. It's amazing that you think Setmore is easy, very intuitive, and offers the best support.

We appreciate all feedback as it helps us improve the customer experience. We'll make sure to pass your feature suggestion on to the team.

If you require any further assistance, do not hesitate to reach out to the team at help@setmore.com or via the live chat in your app.

Happy Scheduling!

Julia, Community Team