Serrala Reviews & Product Details

Serrala is the global market leader and innovator in finance process automation. Our award-winning suite of applications is the world’s only fully integrated and fully customizable AI finance automation portfolio. Our solutions give finance leaders the power to evolve, optimize their working capital and streamline all workflows, planning, and compliance, by automating all operational processes across Order to Cash, Procure to Pay, Cash Flow Management, and Treasury. Our AI-powered finance automation suite is trusted by thousands of organizations worldwide to gain real-time insights and create operational excellence through high performance engineering and seamless integration. Our solutions deploy as SAP-embedded extensions of ECC and S/4 HANA, or as cloud-native SaaS for any ERP. We’ve been advancing the office of the CFO for over 40 years with solutions that accelerate growth, enhance decision-making, and achieve sustainable finance success by eliminating obstacles to change like outdated manual processes, fragmented tech ecosystems, and poor data visibility and quality. With our help, our customers can apply breakthrough principles like AI to flexibly create a path to a proactive, strategic, and growth-generating finance function. And see results like: - 50% reductions to cost per invoice and 50%+ straight-through processing rates – even with invoice volumes in the millions. - 99% automation of cash application processes and 30% reductions to DSO via automated credit management and collections. - Full liquidity control and visibility across all global accounts and transactions – no matter how complex their architecture or compliance needs.

Product Website

Seller

Serrala

Discussions

Serrala Community

Languages Supported

German, English

Overview by

Tushar Mhaslekar

Value at a Glance

Averages based on real user reviews.

Time to Implement

5 months

View More Pricing Information

Serrala Integrations

(3)

Verified by Serrala

Serrala Media

AP Dashboard Overview

AP Analytics Dashboard

AP Invoicing example

AP Invoice List

Dashboard overview for Alevate AR

Payments Dashboard

Serrala Finance Platform

Serrala Microsoft Teams App

G2 reviews are authentic and verified.

Here's how.

Angel S.

Manager Cash Management & Treasury

Enterprise (> 1000 emp.)

4/24/2026

"Streamlines Financial Processes but EBAM Needs Improvement"

4/5

What do you like best about Serrala?

I really value how Serrala simplifies complex payments and cash management processes. The automation feature is a big win, reducing the team's manual efforts and minimizing errors. I also appreciate the centralized visibility it provides, which includes EBAM, allowing cash positions, bank accounts, and transactions to be seen all in one place. Additionally, Serrala's seamless integration with our SAP system is very beneficial, as it allows for smoother data flows and less manual work. It's the combination of automation, visibility, ease of use, and integration with SAP that truly makes Serrala stand out for us. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

We have found that EBAM does not work always as expected. It can be quite slow at times, which impacts efficiency when we are trying to manage account related processes. Another challenge is adoption. Not everyone across the company consistently updates information in EBAM. Additionally, some features like generating letters do not always work as intended. For example, we are not able to use the feature to generate letters to close bank accounts, because the system is very slow. Also, when we try to see all our account details or make changes, it is extremely slow, so it makes us take a lot of time in simple tasks. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

edit

Dear Angel, thank you for taking the time to share such detailed feedback.

We’re pleased to hear that Serrala is helping simplify complex payment and cash management processes through automation, centralized visibility, and seamless SAP integration. Reducing manual effort and improving control and insights are key goals for us, so it’s great to see that value reflected in your experience.

We also appreciate your transparency regarding the performance and adoption challenges with EBAM. Your feedback is very important and helps us prioritize improvements in these areas.

If you’d like to discuss these topics further, our team is always available at hotline@serrala.com.

Haley M.

VP of Marketing

Mid-Market (51-1000 emp.)

4/23/2026

"Efficient AP Automation with Top-Notch Support"

5/5

What do you like best about Serrala?

I use Serrala for AP automation, and it helps me quickly review and approve invoices while providing complete visibility into approvals with an audit trail. The platform is easy to use, with a great and easy-to-understand UI, making my experience seamless. The team is wonderful to work with, and any issues that arise are addressed quickly by them. Serrala also integrates smoothly with our accounting system, SAP. The initial setup went very smoothly, guided by the implementation team every step of the way. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

I can't think of anything at this time. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

edit

Dear Haley, thank you for taking the time to provide feedback and share details about your experience with our AP automation solution.

We are really glad to hear that Serrala is helping you streamline AP automation with full visibility, a clear audit trail, and an intuitive user interface. It’s great to know that the smooth SAP integration and the support from our implementation and support teams made a positive difference from setup through day-to-day use.

If you need anything, our team is available for support anytime at hotline@serrala.com.

Alexander G.

Projektmanager

Enterprise (> 1000 emp.)

4/24/2026

"Open-Minded, Solution-Focused, Highly Recommended"

5/5

What do you like best about Serrala?

I like Serrala's open-minded approach and their focus on solutions. They offer different solutions and are constantly looking for room to improve. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Just individual links - We needed general links for customers in our use case. Not so easy initial setup, but it was more on the outside. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

edit

Dear Alexander, thank you for sharing your feedback.

We’re glad to hear that you value Serrala’s open-minded, solution-focused approach and our continuous drive to improve. It’s great to know that our solutions are supporting your use case and helping customers in arrears settle their open amounts effectively.

We also appreciate your comments regarding initial setup and the need for more general customer links. Feedback like this is valuable as we continue to refine both our solutions and onboarding experience.

If you need any assistance or would like to explore optimizations, our team is always available at hotline@serrala.com.

Bastian B.

Bilanzbuchhalter

Mid-Market (51-1000 emp.)

5/19/2025

4.5/5

Response from Tushar Mhaslekar of Serrala

edit

Thanks for giving us a review. We're thrilled to hear that our software solutions are such an integral part of your operations! We appreciate your feedback on the interface and will pass it on to our teams to help them make improvements in the future. If you’ve got any further suggestions or needs, please feel free to reach out to your dedicated Customer Success Manager or our Support Team. They’re available 24/7 by e-mail at hotline@serrala.com.

Jozef L.

Product Delivery Team Member

Mid-Market (51-1000 emp.)

4/23/2026

"Strong Local Payments & Bank Connectivity, With a Learning Curve for Customizing"

3.5/5

What do you like best about Serrala?

Our company is using paymenta and ASM module I appreciate lot local requirement for paymenta. Plus bank connectivity. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

As a complex sotware it get aome time to understand the customizing for beginning consultants (customer internal) Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

edit

Dear Jozef, thank you for taking the time to share your experience.

We’re glad to hear that our solutions support complex local requirements and provide strong bank connectivity, along with improved data recommendations.

We appreciate your comment on the learning curve for customization, particularly for beginning consultants. Your feedback helps us continue improving onboarding and documentation.

Should you need any assistance, your Customer Success Manager or our Support Team is available 24/7 at hotline@serrala.com.

Melissa C.

Manager Treasury Operations

Enterprise (> 1000 emp.)

4/23/2026

"User-Friendly and Highly Promising Automation Tool"

4.5/5

What do you like best about Serrala?

I find Serrala user-friendly, allowing me to take control of my actions without always needing the help of IT. I also appreciate the promise of more user functionality and the potential to automate more processes. We had good support to implement it, which made the initial setup easier. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

I feel there needs to be a better understanding of FS2 collections. Also, more integration with SAP or other Serrala products would be beneficial. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

edit

Dear Melissa, thank you for sharing your experience with Serrala.

We’re happy to hear that you find Serrala user-friendly and empowering, allowing you to manage processes independently without constant IT support. It’s also great to know that our team supported you effectively during implementation and that the automation of bank statement postings is already delivering value.

Thank you as well for your suggestions regarding FS² Collections understanding and deeper integration with SAP and other Serrala solutions. Your feedback is very valuable as we continue to enhance our offering and roadmap.

If you need any assistance, do not hesitate to write us at hotline@serrala.com.

Svetoslav G.

IT Business Partner

Enterprise (> 1000 emp.)

4/30/2026

"Advanced Capabilities and Seamless SAP Integration"

4.5/5

What do you like best about Serrala?

How well it integrates with SAP and how advanced capabilities it offers, perfectly matching our needs Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Nothing to really dislike, it is well designed product Review collected by and hosted on G2.com.

Bert D.

Co-founder

Enterprise (> 1000 emp.)

4/23/2026

"Streamlined Invoicing, Challenges with XML Integration"

4/5

What do you like best about Serrala?

I like the user experience of Serrala, especially the simplicity of processing invoices. The hands-on flow is also very pleasant. Additionally, it offers good visibility for audit purposes. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

We have some challenges in implementing the Peppol legislation, where we need to process XML files. These are still in a next phase and need some optimizations. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

edit

Dear Bert, thank you for sharing a detailed feedback about your experience with Serrala.

We appreciate your transparency regarding the Peppol integration challenges. Feedback like this is valuable as we continue optimizing these capabilities in upcoming phases.

If you need any support, our team is always available at hotline@serrala.com.

Stephanie W.

Corporate Process Owner O2C

Small-Business (50 or fewer emp.)

4/23/2026

"Automated Payment Processing with Excellent Support"

4.5/5

What do you like best about Serrala?

I like that Serrala is an end-to-end solution. It can process credits (SBI) and we were able to automate the credit process, as well as the reading of account statements up to the posting of payments. Additionally, we had good support from Serrala during the implementation. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

The posting of customer deductions (cost charges) is still not working. The charges are too complex, and currently, we are posting manually due to the complexity. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

edit

Dear Stephanie, thank you for sharing your feedback.

We’re happy to hear that Serrala is supporting your end-to-end payment processing, from credit handling and bank statement reading through to automated posting, and that our team provided strong support during the implementation.

We also appreciate your transparency regarding customer deductions and complex charges. Your feedback helps us better understand these challenges as we continue to enhance automation for more complex scenarios.

If support is needed, please contact your Customer Success Manager or our team at hotline@serrala.com.