--- title: Serrala Reviews meta_title: 'Serrala Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 103 reviews by the users' company size, role or industry to find out how Serrala works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 103 scale: '5' date_modified: '2026-07-19' parent_category: name: Payment url: https://www.g2.com/categories/payment --- # Serrala Reviews **Vendor:** Serrala **Category:** [Payment Processing Software](https://www.g2.com/categories/payment-processing) **Average Rating:** 4.4/5.0 **Total Reviews:** 103 ## About Serrala Serrala is the global market leader and innovator in finance process automation. Our award-winning suite of applications is the world’s only fully integrated and fully customizable AI finance automation portfolio. Our solutions give finance leaders the power to evolve, optimize their working capital and streamline all workflows, planning, and compliance, by automating all operational processes across Order to Cash, Procure to Pay, Cash Flow Management, and Treasury. Our AI-powered finance automation suite is trusted by thousands of organizations worldwide to gain real-time insights and create operational excellence through high performance engineering and seamless integration. Our solutions deploy as SAP-embedded extensions of ECC and S/4 HANA, or as cloud-native SaaS for any ERP. We’ve been advancing the office of the CFO for over 40 years with solutions that accelerate growth, enhance decision-making, and achieve sustainable finance success by eliminating obstacles to change like outdated manual processes, fragmented tech ecosystems, and poor data visibility and quality. With our help, our customers can apply breakthrough principles like AI to flexibly create a path to a proactive, strategic, and growth-generating finance function. And see results like: - 50% reductions to cost per invoice and 50%+ straight-through processing rates – even with invoice volumes in the millions. - 99% automation of cash application processes and 30% reductions to DSO via automated credit management and collections. - Full liquidity control and visibility across all global accounts and transactions – no matter how complex their architecture or compliance needs. ## Serrala Pros & Cons **What users like:** - Users praise the **intuitive ease of use** of Serrala, finding it easy to implement and train others quickly. (5 reviews) - Users commend the **automation capabilities** of Serrala, achieving high cash allocation rates and simplifying processes significantly. (4 reviews) - Users appreciate the **exceptional customer support** from Serrala, receiving timely assistance throughout the implementation process. (3 reviews) - Users appreciate the **easy integrations** of Serrala, which simplify financial processes and enhance system usability. (3 reviews) - Users value the **automation efficiency** of Serrala, achieving a 98.5% automated cash allocation rate, significantly reducing manual tasks. (2 reviews) - Users appreciate the **ease of implementation** of Serrala, benefiting from seamless integration and strong support throughout the process. (2 reviews) - Users commend the **easy implementation** of Serrala, appreciating its seamless integration and strong support from the team. (2 reviews) - Users value the **easy setup** of Serrala, appreciating its simplicity and quick implementation into existing systems. (2 reviews) - Users commend **efficiency** in Serrala, with intuitive solutions that enhance financial processes and automate tasks effectively. (2 reviews) - Features (2 reviews) **What users dislike:** - Users find the **difficult setup** of Serrala challenging, especially without a technical background for creating and updating rules. (2 reviews) - Users find the **expertise required** for creating rules in Serrala challenging without proper training or a technical background. (2 reviews) - Users find the **learning curve steep** for creating rules in Serrala, especially without a technical background. (2 reviews) - Users find **learning difficulty** in creating and managing rules in Serrala, especially without a technical background. (2 reviews) - Users find the **setup difficulty** in Serrala challenging, especially without a technical background or proper training. (2 reviews) - Users find **creating rules in Autobank challenging** , often requiring extensive training to effectively utilize the feature. (1 reviews) - Users find the **complex interface** challenging to navigate, especially without a technical background for rule management. (1 reviews) - Users find the **complex setup** of Serrala challenging, indicating it requires extensive training to become proficient. (1 reviews) - Users feel there is significant **room for improvement in the user interface and navigation** for a better experience. (1 reviews) - Users find that **difficult learning** is a significant barrier when trying to create rules in Serrala's autobank. (1 reviews) ## Serrala Reviews ### 1. Smart solutions and customer-centric approach **Rating:** 4.0/5.0 stars **Reviewed by:** Sofya S. | Team lead, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Serrala?** Serrala’s solution helped our company to achieve 98,5% automated cash allocation rate, which saved a lot of manual work. **What do you dislike about Serrala?** Serrala’s consultants are always there to help, solve the issues and support with innovation and new developments **What problems is Serrala solving and how is that benefiting you?** Increasing hit rate across 150+ bank accounts; helping with processing of specific payment methods; supported migration to S4 Hana from the Autobank perspective **Official Response from Lucas Garcia:** > Dear Sofya, thanks a lot for your feedback, we really appreciate it. It’s great to hear that we have been able to help you reach such a high automation rate and streamline complex processes. We truly appreciate your comments and are glad our team could support you throughout your journey. If you have any suggestions or needs, please don’t hesitate to contact your Customer Success Manager or our Support Team at hotline@serrala.com—we’re here 24/7. ### 2. Serrala takes cash allocation to next level **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Serrala?** Autobank. The tool provides great flexibility to create cash allocation rules the exact way we need covering different complexities. **What do you dislike about Serrala?** Creating rules in autobank is not easy. It requires a lot of training to up skill the user. **What problems is Serrala solving and how is that benefiting you?** Serrala is providing a high rate of automation for cash application, reducing the manual work needed there. **Official Response from Lucas Garcia:** > Dear user, thanks for sharing your experience, we appreciate it. It's great to hear that the flexibility of Autobank is driving automation for your team. We also really appreciate your feedback on the learning curve, it’s something we’re actively working to improve. If you’ve got any further suggestions or needs, please don’t hesitate to reach out to your dedicated Customer Success Manager or our Support Team. They’re available 24/7 by e-mail at hotline@serrala.com. ### 3. Advanced Technology That Truly Simplifies My Workflow **Rating:** 3.5/5.0 stars **Reviewed by:** Umair M. | Senior Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Serrala?** What I appreciate most about Serrala is the advanced technology they utilize. **What do you dislike about Serrala?** I don't have any complaints; I believe the software is effectively addressing my issues and making my life easier. **What problems is Serrala solving and how is that benefiting you?** The platform offers secure payment options and reliable invoicing, which I appreciate. **Official Response from Lucas Garcia:** > Dear Umair, thank you for sharing your experience. We're very glad to hear that you value the advanced technology behind our solutions and that it is successfully simplifying your workflow. If you have any questions, suggestions, or future needs, our support team is always available at hotline@serrala.com. ### 4. Easy To Use, Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Fakri Z. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Serrala?** The intuitive ease of use is wonderful. I can train anyone on how to use Payference in just a few minutes. Whenever there has been a question, I hear back from them the same day, often within the same hour. Payference has integrated very well with our accounting system (SAGE) and made the paper trail far simpler. **What do you dislike about Serrala?** The default setting of 24 months' history for A/R aging. **What problems is Serrala solving and how is that benefiting you?** It is set up to send out email with the relevant invoice at predetermined moments so that the receiver can immediately see a copy of the original invoice and move on to processing it for payment. This saves us the time of 1) creating the email and 2) searching for the right invoice to send out with the emailed collection notice. All of this has been a huge time saver for us and has speeded up our collection cycle. ### 5. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Serrala?** I’ve had a great experience with Serrala. Their solutions are intuitive, reliable, and truly make financial processes more efficient. **What do you dislike about Serrala?** I think there is some room for improvement in the user interface and navigation . Overall, it’s a solid platform with great potential for further development. **What problems is Serrala solving and how is that benefiting you?** Serrala helps to automate and streamline the payment processing workflow. **Official Response from Lucas Garcia:** > Dear user, thank you for taking the time to share your feedback. We’re happy to hear the solutions have been reliable and helpful for your financial processes. Thank you as well for your suggestions on the interface—insights like yours help shape future enhancements. If you have additional ideas or need assistance, feel free to reach out to our team anytime at hotline@serrala.com. ### 6. Great at supporting us with massive volumes of cash application **Rating:** 4.0/5.0 stars **Reviewed by:** Gianfranco V. | Director of Order to Cash, Revenue Finance Operations, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Serrala?** Cash application and clearance automation **What do you dislike about Serrala?** Could release faster agents automation and take more risk with new technologies **What problems is Serrala solving and how is that benefiting you?** Cash application automation **Official Response from Lucas Garcia:** > Dear Gianfranco, thank you so much for sharing your experience. We're glad to hear that Serrala is helping you manage large volumes of cash application effectively. We appreciate your feedback about agents automation and new technologies, rest assured that we’re definitely moving in that direction. Should you have any further suggestions or requirements, please feel free to reach out to your dedicated Customer Success Manager or our Support Team, available 24/7 by e-mail at hotline@serrala.com. ### 7. Stable products but complex implementation **Rating:** 3.5/5.0 stars **Reviewed by:** Heiner L. | Vice President Global Credit Managment & Group Accounts Receivables, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Serrala?** - operates close to SAP - great functionality - open to suggestions for improvements - good support **What do you dislike about Serrala?** - Product very rigid and difficult to modify - Integration / adaptation time-consuming **What problems is Serrala solving and how is that benefiting you?** Automated credit analysis and limit allocation. Evaluation of credit data **Official Response from Lucas Garcia:** > Dear Heiner, thank you for sharing your thoughtful feedback. We’re pleased to hear that you value our strong SAP integration, extensive functionality, openness to improvement suggestions, and the support provided by our team. We also truly appreciate your comments on product flexibility and implementation time—this helps guide our improvements. If you need any assistance, our team is here at hotline@serrala.com. ### 8. Very passionate in action **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Serrala?** Very innovative in the development of new technologies **What do you dislike about Serrala?** Sometimes the sense of community feels like a cult. *Winking* **What problems is Serrala solving and how is that benefiting you?** Electronic Banking, easy and comprehensive Overview **Official Response from Tushar Mhaslekar:** > Thanks for taking the time to review us! We're glad to hear you find Serrala innovative – it’s what we aim for, and it’s all built with you in mind. If you have any further suggestions or requirements, please feel free to reach out to your dedicated Customer Success Manager or our Support Team. They’re available 24/7 by e-mail at hotline@serrala.com ### 9. Serrala is an invaluable business tool in an environment where we're asked to do more with less. **Rating:** 4.5/5.0 stars **Reviewed by:** Ernesto K. | Senior Manager - Accounts Receivable, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Serrala?** Its integration into SAP makes it feel like a seamless part of the system, enhancing ease of use. The Serrala team was highly supportive during the blueprinting, integration, and implementation phases. **What do you dislike about Serrala?** It can be a bit challenging when you dont have a technical background to create new rules and update existing ones. **What problems is Serrala solving and how is that benefiting you?** It streamlined our cash application by automating many of our ACH and wire postings, while also improving the rate of automated lockbox cash postings. **Official Response from Serrala Support:** > Hey Ernesto, thank you for taking the time to share your review of Serrala. We are pleased to hear that our solution has helped you optimize your cash application process within your SAP environment! We will also gladly take your suggestions for further enhancements into consideration to meet your needs and exceed your expectations. If you wish to reach out for any reason, our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 10. Use of payment management and autobank **Rating:** 4.0/5.0 stars **Reviewed by:** Tobias L. | Finance specialist coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Serrala?** Reliable software solution with good support in the background. The advantages of an SAP add-on are clearly evident. **What do you dislike about Serrala?** Frequent updates that require technical support. Otherwise, no significant disadvantages. **What problems is Serrala solving and how is that benefiting you?** We record over 93% of sales through automatic account statement processing. This minimizes the daily personal workload very well. **Official Response from Tushar Mhaslekar:** > Thanks for taking the time to review us! We're glad to hear that you find our products reliable and that our support has been helpful to you. We know frequent updates can be challenging, and we’re always working to improve the process to minimize technical support needs. If you’d like to talk to us about what’s causing friction for your organization in more detail or have any other questions, please do reach out to your dedicated Customer Success Manager – they’ll be able address your needs to our technical team for consideration as we refine the process to make it work better for you. ### 11. Serrala Payments / ASM / Autobank **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa H. | SAP Inhouse Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2024 **What do you like best about Serrala?** We use the three modules mentioned above and are really very satisfied. The software offered is not cheap, but well thought out and thus absolutely worth its price, and it also saves valuable time for the employees. **What do you dislike about Serrala?** The response times of the consultants are unfortunately often long. I think this will now significantly improve with the offered Assist Service. **What problems is Serrala solving and how is that benefiting you?** A software for bank communication in SAP via AddOn. High automated account statement processing. **Official Response from Tushar Mhaslekar:** > Thanks for taking the time to review us! It's great to hear that Serrala is solving your bank communication and account statement processing needs. Our solutions are built with your needs in mind and we’re always looking for new and better ways to meet them. If you have any further suggestions or requirements, please feel free to reach out to your dedicated Customer Success Manager or our Support Team. They’re available 24/7 by e-mail at hotline@serrala.com. ### 12. very helpful **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2024 **What do you like best about Serrala?** The possibilities for users to independently make settings for automation. **What do you dislike about Serrala?** Partially too many individual steps that are dependent on each other but do not present any understandable logic for the user. Unfortunately, products are sometimes repeatedly offered that are not necessary, and there is no longer an option to get individual support, only as a package. **What problems is Serrala solving and how is that benefiting you?** The daily schedule is easier to create and booking the incoming payments is largely automated. **Official Response from Tushar Mhaslekar:** > Thank you very much for your detailed feedback! We are pleased that our self-service options can support you so actively in your daily work and process automation. Of course, we also understand your comments on the bundled and often complex package functions, which we will take into account in future development updates. It is important to us to better understand the needs of our customers so that we can align and optimize our portfolio accordingly; therefore, we would like to sincerely thank you for your support! If you have any further concerns or questions, please do not hesitate to contact your Customer Success Manager or our support team. They are available around the clock at hotline@serrala.com. ### 13. Great experience working with Payference **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin C. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about Serrala?** The automated emails that go out regarding our outstanding invoices has helped out aging significantly. **What do you dislike about Serrala?** Programing updates take (understandably) a long time **What problems is Serrala solving and how is that benefiting you?** Outstanding invoice collection ### 14. Knowledge and experience of Serrala consultants is always quite professional **Rating:** 4.0/5.0 stars **Reviewed by:** Indrite D. | SAP Application Consultant Finance , Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Serrala?** The business is quite satisfied with Serrala product, the integration with SAP is good an the application itself is user friendly. From implemetation point of view, it was technical but very interesting to implement. **What do you dislike about Serrala?** the product and the licence is quite expensive. **What problems is Serrala solving and how is that benefiting you?** Serrala is solving the transparancy of the Payments and the communications with the banks. The approval process of Payment files now is transparenat and folloe the 4 eyes principles and automatic communications of incoming and outgoing payments files with SWIFT and Banks. **Official Response from Serrala Support:** > Hey Indrite, thank you for taking the time to share your review of Serrala. We really value your feedback and are glad to hear that we have helped you enhance payment transparency and communication with banks. We’re also thrilled to learn that you found our solution easy to use and interesting to implement. Should you have any further suggestions or requirements, please feel free to reach out to your dedicated Customer Success Manager or our Support Team, which is available 24/7 by e-mail at hotline@serrala.com. ### 15. Payference Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Richard C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Serrala?** I have been involved with the Payference team for a while. They have been fantastic to work with and very accomodating to our requests for additional features. Payference is very easy to add into NetSuite and needs very simple configuration tasks. My primary goal was to get more insights into cash transactions and this has been met. In addition we use Payference for near term cash forecasts. It gives me the information I need to see outstanding receivables and upcoming payables. As a small team we had limited time for collection activity and the automation tools from Payference have been a great help to the AR group. **What do you dislike about Serrala?** Payference is still new and growing which sometimes causes frustration. It is also a huge benefit to be able to help them visualize future features or upgrades to the current software. **What problems is Serrala solving and how is that benefiting you?** The primary benefit to us is bringing automation to the team enabling us to keep the group small and allowing cash resoures to be deployed elsewhere. ### 16. Great software, easy customizing, many advantages **Rating:** 4.5/5.0 stars **Reviewed by:** Lena P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Serrala?** - easy customizing by accounting / treasury apartment - process optimization (without Serrala tools 2 more people would work in our accounting team) - easy to understand (looks like SAP) - many functions **What do you dislike about Serrala?** - consultation and support has been getting a bit worse since growth of the company (hard to find the right contact person, always in a hurry) **What problems is Serrala solving and how is that benefiting you?** - automatic posting of bank statements / payments - automatic processing of bank statements & statement of Payment Service Provider - payment processing to banks authomized -overview of treasury transactions (not Excel anymore) > automatically put at disposal (great for control liquidy) **Official Response from Serrala Support:** > Hey Lena, thank you for taking the time to share your review of Serrala. We're happy to hear that the features of posting bank statements and payments automatically, as well as processing bank statements and payment service provider statements have been beneficial to your organization! We appreciate your feedback on the consultation and support and will take this into consideration as we continue to grow and improve. If you wish to reach out for any reason, our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 17. Unheard of Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about Serrala?** The team at Payference has done an incredible job of "hand holding" during the implementation. They simply wouldn't rest until the software was working exactly as promised. Further, they were extremely interested in feedback and incredibly, quickly implemented small changes to increase the usability of the software. That said, Payference does what you expect...helps automate collections and provides a very detailed picture of AR. Very pleased. **What do you dislike about Serrala?** Nothing significant to date. System is working as expected. **What problems is Serrala solving and how is that benefiting you?** Our core AR system is aging and didn't provide the reporting and intelligence that we needed. Payference presents a precise picture of our AR as well as using "AI" to project cash flow from AR which helps in our cash management. ### 18. Payference; Great onboarding team, great program, and intuitive to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Alex R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Serrala?** The most helpful piece of Payference for myself as the AR Analyst is the automatic dunning, reminding customers promptly and professionally that payments are coming due and also reminding them of any past due invoices. As a company, keeping this process intuitive allows focus on other necessary AR tasks to increase cash. The connection to our ERP system was quick and easy. When onboarding with Payference, their team allowed us to ask all our questions, and as more inquiries came up, their team remained quick to respond and step into action. **What do you dislike about Serrala?** The downside of Payference is that the templates created as a sample for email reminders were lackluster and could use better rhetoric and style. The templates are something that can be created and manipulated. However, having solid templates to begin with, is always helpful. **What problems is Serrala solving and how is that benefiting you?** A problem that Payference is solving is the automation of dunning emails, payment reminders, and past-due collection efforts. Also, the visibility to management of our AR and the current statuses of open invoices. ### 19. Efficient and Effective Payment Management with Serrala **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Serrala?** Their excellent customer service, their efficient software solutions, and their ability to streamline and automate business processes. Serrala is constantly innovating and improving their products to meet the evolving needs of their clients. **What do you dislike about Serrala?** Learning Curve - Serrala's software solutions can be complex and require some time to learn and master. However, the company provides excellent training and support resources to help customers get up to speed quickly. Once you're familiar with the software, you'll be able to take advantage of its powerful features and capabilities. Pricing - Serrala's solutions can be more expensive than some other options on the market. However, this reflects the high quality and sophistication of their products, as well as the exceptional customer service that the company provides. In addition, Serrala offers a range of pricing plans and options to suit different budgets and needs. Integration - Integrating Serrala's solutions with existing systems and processes can be a challenge for some businesses. However, the company has a dedicated integration team that works closely with customers to ensure a seamless and successful integration process. Once the integration is complete, you'll be able to enjoy the many benefits of Serrala's solutions, including improved efficiency and productivity. Overall, while there may be some minor downsides to working with Serrala, these are far outweighed by the many benefits and advantages of their software solutions and services. With their commitment to customer satisfaction and their focus on innovation and excellence, Serrala is an excellent choice for businesses looking to streamline and optimize their operations. Regenerate response **What problems is Serrala solving and how is that benefiting you?** Implementing Serrala's payment solution, we have completely re-engineered our payment batching process. We have solved the problem of secure consolidated payment process and closed high risk audit findings. **Official Response from Serrala Support:** > Hey there, thank you for taking the time to share your detailed review of Serrala. We are delighted that you find our commitment to customer satisfaction and our focus on innovation and excellence as valuable as we do! We are also very happy to hear that you’ve been able to re-engineer your payment processes. Again, we sincerely thank you for sharing your comprehensive and thoughtful feedback. Should you have any further suggestions or requirements, please feel free to reach out to your dedicated Customer Success Manager or our Support Team, which is available 24/7 by e-mail at hotline@serrala.com. ### 20. I work daily with the serrala solution for recording incoming transfers **Rating:** 4.5/5.0 stars **Reviewed by:** BUGEAUD E. | Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Serrala?** the solution saves us time and we only worry about possible blockages. Time savings, speed for simple movements **What do you dislike about Serrala?** the difficulty of recognizing blockages. Messages are not always clear or non-existent **What problems is Serrala solving and how is that benefiting you?** The Serrala solution allows us to analyze and save complex files to manage manually **Official Response from Serrala Support:** > Hey there, thank you for taking the time to share your review of Serrala. We truly value your feedback and are pleased to hear that our solution is helping you save time by managing complex files. We’ve forwarded your suggestions for further improvement to the product team and will do our best to continuously enhance the user experience. Should you have any further suggestions or requirements, please feel free to reach out to your dedicated Customer Success Manager or our Support Team, which is available 24/7 by e-mail at hotline@serrala.com. ### 21. Computacenter - Autobank **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Serrala?** I like the flexibility of rule creation, the post processing screen, which is easy to handle and provides all the details we need for cash allocation. Our automatic cash posting rate is getting higher and higher. **What do you dislike about Serrala?** We had some challenges at IT audit this year as we modified some rules in the live system and they missed the control over the changes. Also, we have issues with remittances over and over again. **What problems is Serrala solving and how is that benefiting you?** We use Autobank which helps our Cash Application team to clear incoming payments quicker. We could add many invoice types so now the invoice is recognised even if the identifier is in the document number, billing document or reference fields. We set some rules for on account postings as well which ease our daily job. **Official Response from Serrala Support:** > Hey there, thank you for taking the time to share your review of Serrala. We are pleased to hear that we are solving your cash application challenges by helping your team to clear incoming payments quicker and enabling the recognition of many invoice types! We will also gladly take your suggestions for further enhancements into consideration to meet your needs and exceed your expectations. If you wish to reach out for any reason, our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 22. we use it for every banking process **Rating:** 4.5/5.0 stars **Reviewed by:** Martin K. | MA, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Serrala?** easy way to managing banking, it ist better then banking software **What do you dislike about Serrala?** sometimes the speed is low, we had a problem with performance **What problems is Serrala solving and how is that benefiting you?** we subscribe the necessary transactions **Official Response from Serrala Support:** > Hey Martin, thank you for taking the time to share your review of Serrala. We are pleased to hear that we are helping you optimize banking processes. We will also gladly take your suggestions for further enhancements into consideration to meet your needs and exceed your expectations. If you wish to reach out for any reason, our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 23. Wonderful experience and developed a new partner **Rating:** 5.0/5.0 stars **Reviewed by:** Amy V. | Global Process Manager Order to Cash, Enterprise (> 1000 emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Serrala?** Serrala is imbedded within SAP, which helps in the learning curve for the end users learning a new tool. Users can update the system without waiting for IT or a 3rd party to do it for us. **What do you dislike about Serrala?** The only downfall I have found so far is an English manual is lacking **What problems is Serrala solving and how is that benefiting you?** Automating our cash application increased our hit rate for manual application, in some markets, by 60% within three months. Additionally, standardize our collections by automatically updating collector's call lists based on specific strategies. Lastly, implementing a credit approval workflow. **Official Response from Serrala Support:** > Hey Amy, thank you for taking the time to share your review of Serrala. We're pleased that you’ve had a positive experience with Serrala and found value in the integration with SAP! We are also happy to hear that you’ve been able to increase your manual application hit rate, standardize collections, and implement a credit approval workflow. We appreciate your suggestion for an English manual and will take it into consideration, as we're actively working on improving our services and the resources we provide to our clients. If you wish to reach out for any reason, our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 24. Autobank improvement lead **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about Serrala?** Seralla's Autobank FS2 product is a beneficial payment allocation system, which gives the flexibility for the key-users to write their own search pattern, rules and any other functionalities, which results in a significant manual workload decrease and increases the accuracy of the payment allocation quality. Their customer service and their response time is good and and of their colleagues are highly skilled people. **What do you dislike about Serrala?** The ad-hoc service cost is a bit high, but it's still acceptable. **What problems is Serrala solving and how is that benefiting you?** Saves a lot of FTEs (manual workload) and improves the cash application quality. **Official Response from Serrala Support:** > Hey there, thank you for taking the time to share your review of Serrala. We are pleased to hear that our solution has reduced your manual workload while simultaneously improving the cash application quality and increasing the accuracy of payment allocation! We are also happy to hear that our customer service meets your expectations. We will also gladly take your suggestions for further enhancements into consideration to continue meeting your needs and exceed your expectations. If you wish to reach out for any reason, our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 25. Overall, we are quite satisfied with Serrala **Rating:** 4.0/5.0 stars **Reviewed by:** Niklas B. | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Serrala?** Integration in SAP -> no additional program, including the associated advantages (automatic transfer of payment runs, automatic posting of manual payments, etc.) **What do you dislike about Serrala?** Support -> with inquiries to general support, a ping-pong game often develops because the problems are not properly understood and therefore not correctly answered right away. **What problems is Serrala solving and how is that benefiting you?** A program for payment transactions with various banks, including the integration of companies that do not work with SAP. **Official Response from Serrala Support:** > Dear Niklas B., thank you very much for your review. We are very pleased to hear that Serrala's solutions are helping you optimize your payment processes. We will gladly pass your feedback on to our support team and are available for further questions and suggestions via email at hotline@serrala.com. ### 26. Competent and long-term good cooperation **Rating:** 4.5/5.0 stars **Reviewed by:** Michael I. | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about Serrala?** Very good products, good networking of the products with each other and user-friendly all around carefree package in the financial area **What do you dislike about Serrala?** the helpdesk could be better positioned: unnecessary questions are asked, long response time, but good that is rarely needed **What problems is Serrala solving and how is that benefiting you?** In the mass payment process, the Serrala solution increases automatic allocation, and full integration with SAP avoids system discontinuities. Postings are updated in all systems - this helps to avoid errors and reduces the audit effort **Official Response from Serrala Support:** > Hey Michael, thank you for taking the time to share your review of Serrala. We are glad to hear you are happy with our solutions and that we have helped you avoid errors and reduce the audit effort! We will also gladly take your suggestions for further enhancements into consideration. Your Customer Success Manager will remain at your disposal for any further questions you may have at any time. ### 27. Optimum payment solution **Rating:** 4.0/5.0 stars **Reviewed by:** Yusuf P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Serrala?** Like their products intended for Treasury function. The products meet the quality standards and Serrala has dedicated professional team who are always available to assist and guide. **What do you dislike about Serrala?** Would help if they develop a partner network who can be their system integrators **What problems is Serrala solving and how is that benefiting you?** Centralized payment solution standardizing the payment process across the whole group **Official Response from Serrala Support:** > Hey Yusuf, thank you for taking the time to share your review of Serrala. We are glad to hear that our treasury management products and dedicated professional team have helped standardize the payment process across your group and meet your quality standards. We will also take your suggestions for further improvement into consideration as we move forward. If you have any further feedback, please do not hesitate to let us know. Our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 28. Efficient process flows possible **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Serrala?** Efficient P2P processes possible. Audit-proof **What do you dislike about Serrala?** Nothing, satisfied with the modules and the usability. **What problems is Serrala solving and how is that benefiting you?** Autobank is easily adjustable and shows a high automation rate. Payment management also works very well. **Official Response from Serrala Support:** > Dear user, thank you very much for your review. We are pleased that you are satisfied with our solutions. We are constantly working to improve and provide our customers with the best possible financial solutions. We look forward to further cooperation with you. For further questions and suggestions, you can reach our Serrala Support Team via email at hotline@serrala.com. ### 29. Autobank is really a nice tool - time saver ! **Rating:** 4.0/5.0 stars **Reviewed by:** Evelien G. | Cluster Lead accounts receivable , credit management , cash and banks, Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Serrala?** Autobank tool is amazing - a lot of possibilities **What do you dislike about Serrala?** set-up of basic rules is feasible as standard user in business- but to upgrade the automated booking rate we need more complex rules and this is rather unfeasible to learn this as a standard business users. We still need your consultants for every new rules. **What problems is Serrala solving and how is that benefiting you?** Allocations of payments Integration of the "creditsafe" data to make credit decisiion **Official Response from Serrala Support:** > Hey Evelien, thank you for taking the time to share your review of Serrala. We are glad to hear you are happy with our Autobank l! We will also gladly take your suggestions for further enhancements into consideration. If you wish to reach out for any reason, our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 30. Great Personal Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Serrala?** Our customer account manager and the service support personnel are great. **What do you dislike about Serrala?** Not as user-friendly as I was led to believe. **What problems is Serrala solving and how is that benefiting you?** 20% of the invoices are being handled automatically through this service. **Official Response from Serrala Support:** > Hey there, thank you for taking the time to share your review of Serrala. We are pleased to hear that the customer account manager and service support team have provided you with great personal service and it is fantastic to hear that Serrala has been able to help you automate 20% of your invoices. We will also gladly take your suggestions for further enhancements into consideration to meet your needs and exceed your expectations! ### 31. Expert tools in Treasury Management System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Serrala?** Their modules in bank reconciliations, cash management, loans/investments and bank connections. Strong Stability with bank connections and files exchanged between our ERP and banks. **What do you dislike about Serrala?** Their financial offer that is now limited to expensive monthly fees of licences even for in house solutions. The purchase of licences should be available for in house solutions. **What problems is Serrala solving and how is that benefiting you?** No more interfaces/BUS needed with all type of data automatically exchanged between SAP FI and their modules. It is possible to follow and track all the information shared between 2 modules. **Official Response from Serrala Support:** > Hey there, thank you for taking the time to share your review of Serrala. We are pleased to hear that Serrala has made it easier to track all information shared between modules and that you appreciate our solution features for bank reconciliations, cash management, loans/investments, and bank connections. We will also gladly take your suggestions for further enhancements into consideration to meet your needs and exceed your expectations. If you wish to reach out for any reason, our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 32. Receipts application **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel D. | Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Serrala?** The ability to create rules in a simple or complicated as needed **What do you dislike about Serrala?** not alwasy easy to reprocess errors, not all activity is cpatured **What problems is Serrala solving and how is that benefiting you?** Cash application matching **Official Response from Serrala Support:** > Hey Daniel, thank you for taking the time to share your review of Serrala. We are pleased to hear that our solution is helping you with your cash application process! We will also gladly take your suggestions for further enhancements into consideration to meet your needs and exceed your expectations. If you wish to reach out for any reason, our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 33. good tool good service **Rating:** 4.5/5.0 stars **Reviewed by:** Ralf L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Serrala?** serrla is very helpful to read the bank statements professional and quickly also the advices can be processed very well and it makes the daily workflow immensely easier **What do you dislike about Serrala?** filter maintenance should be made easier anything is realized **What problems is Serrala solving and how is that benefiting you?** posting automatic account statements and notification posting **Official Response from Serrala Support:** > Hey Ralf, thank you for taking the time to share your review of Serrala. We are delighted to hear that our solution is helping you read bank statements quickly and process advice effectively. We will also gladly take your suggestions for further enhancements into consideration to meet your needs and exceed your expectations. If you wish to reach out for any reason, our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 34. A great NetSuite add-on subscription for Cash Flow forecasting and A/R Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Jon F. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Serrala?** Payference integrates with our NetSuite ERP system, utilizing its data to aid in determining expected cash flow receipts and disbursements. It takes into consideration past customer and vendor payments in determining these inflows and outflows in addition to the terms specified on the individual transactions. As far as I know, there is no other software solution on the market that integrates with NetSuite that provides quick and reasonably reliable cash flow forecasts. Payference works with its customers to make the needed adjustments to the inputs to help ensure reasonable projections. Once set up, cash flow projections can be run with very little effort, saving creation time and leveraging readily available system data to render more reliable projections. We also use the A/R features available through Payference to automate our invoicing to customers and generate payment reminders and past due notices to aid in collections. We have received great support from Payference in making their solution work for our specific needs. We combined the cashflow activities of four separate companies under common ownership that share a line of credit. Payference allows us to look at the various companies' cashflows separately or on a combined basis. The solution also allows us to view all customer and vendor transactions for each of the four business within Payference. Setting up Payference was a pretty simple process, involving downloading a NetSuite bundle and about a half dozen one-hour meetings with Payference personnel to customize the solution to meet our needs. They continue to work with us to make adjustments when needed. **What do you dislike about Serrala?** Emails of invoices to customers and past due notices do not flow back into NetSuite and do not appear in the customer or vendor communication section of the customer or vendor record in NetSuite. My understanding is that Payference is working to address this concern in the future. **Recommendations to others considering Serrala:** I would recommend Payference to anyone using Netsuite that wants to automate A/R and take advantage of its dunning capabilities at a much lower cost than similar capabilities offered by NetSuite. I would also recommend it for aiding in generating timely cash flow forecasts from available system data. **What problems is Serrala solving and how is that benefiting you?** Payference's solution makes quick work out of the preparation of cash flow forecasting by pulling in transactions related to purchasing and sales activities and utilizing payment history to make more reasonable assumptions related to cash flow activities from these transactions. The results are shared in both tables and graphs to make it easy to see trends and potential cash concerns. The dunning features available through Payference are also very robust at a fraction of the cost you would pay for similar features offered by NetSuite (separate, more costly NetSuite module). One problem we had with doing automatic electronic invoicing with Netsuite was the limitation of one email address to send an invoice to. We have several customers that require us to send invoices to more than one contact. Payference solved this problem for us, allowing us to enter multiple email addresses for the delivery of customer invoices. ### 35. Serrala Autobank solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2023 **What do you like best about Serrala?** it's a SAP add-on fully embedded into the business landscape **What do you dislike about Serrala?** I don't have any specific improvement area for the time being **What problems is Serrala solving and how is that benefiting you?** Improve the Account Payable process with :​ - Faster and more accurate invoice capture (OCR…)​ - Automate 80%+ of invoice processing ​ - Enhance approval and exception management​ - Improved supplier communications​ **Official Response from Serrala Support:** > Hey there, thank you for taking the time to share your review of Serrala. We are delighted to hear that you appreciate the seamless integration of our FS² AutoBank solution into your SAP ERP system. We are also thrilled to learn that we’ve helped you achieve faster and more accurate invoice capture and approval, and automate more than 80% of your invoice processing tasks! If you have any further feedback or questions, please feel free to reach out to us. Our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. We're here to support you and ensure your success. ### 36. Very good solution to extend your SAP system **Rating:** 4.5/5.0 stars **Reviewed by:** Oleg K. | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Serrala?** It covers some SAP processes in the best way **What do you dislike about Serrala?** As I don't use Serrala every day I can't answer **What problems is Serrala solving and how is that benefiting you?** It improves a few narrow places in SAP standard solution for Payments and Bank statements. **Official Response from Serrala Support:** > Hey Oleg, thank you for taking the time to share your review of Serrala. We are pleased to hear that our solutions have helped improve your processes for payments and bank statements! Thank you for choosing Serrala as your trusted partner in SAP process management. If you wish to reach out for any reason, our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 37. SAP data archiving / PBS **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Serrala?** Consistent and customer-centric, willing to work around our schedule **What do you dislike about Serrala?** As an external 3rd party they can't entirely navigate my internal IT organization, they require a level of assistance to performa anything beyond base responsibilities, etc. **What problems is Serrala solving and how is that benefiting you?** Data archiving, data volume management of SAP HANA environment with finite in-memory data limitations **Official Response from Serrala Support:** > Hey there, thank you for sharing your review of Serrala! We truly value your feedback and are thrilled to hear that you appreciate our customer-centric approach and the data volume management capabilities of our solution within your SAP S/4 HANA environment. Your satisfaction is our top priority. We appreciate your suggestions for further enhancements, and we will definitely take them into consideration as we continuously strive to meet your needs and exceed your expectations. If you ever need to reach out to us for any reason, our Support Team is available 24/7 to assist you. Simply send us an email at hotline@serrala.com, and we'll be more than happy to help. ### 38. Receivable Automation to grow your business **Rating:** 5.0/5.0 stars **Reviewed by:** Chris T. | Division Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Serrala?** The largest impact Payference has had on our business is giving our customers the ability to download statements and invoices on demand which saves our Accounts Receivable team a tremendous amount of time. In addition, the automated payment reminders cut down on employee time spent reaching out to customers regarding payment status and manually trying to manage a growing customer base. The ability to scale this part of our business is extremely valuable as more time can be spent on higher value added projects. In addition our customers like the ease of making payments through Payference. There are also great tools for managing cash flow. **What do you dislike about Serrala?** Nothing to note so far. When we have had questions about features or ideas for new features their team is very open to feedback and is willing to explore further. **What problems is Serrala solving and how is that benefiting you?** Payference is helping us scale our growing customer base, improve customer payment trends and provide an easy to use platform for our customers to manage their bills and payments to us. ### 39. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Enterprise (> 1000 emp.) **Reviewed Date:** July 07, 2023 **What do you like best about Serrala?** Automatic payments and bank statements in the system. **What do you dislike about Serrala?** The system is very complex and prone to errors. **What problems is Serrala solving and how is that benefiting you?** Automated import of bank statements and payment processing. **Official Response from Serrala Support:** > Dear user, thank you very much for your review. We are very pleased to hear that our solution has made your work easier with automatic payment processing and importing bank statements. We will gladly pass on your feedback regarding complexity to our product team, which is continuously working on improving our solutions. For further questions and suggestions, we are available via email at hotline@serrala.com. ### 40. disappointed as functionalities do not work as expected. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Serrala?** Frontend is user friendly. Developer e.g. Ionut is very friendly and competent. Thanks Ionut ! **What do you dislike about Serrala?** disappointed as functionalities do not work as expected. => smarteye/recognition rate; expensive implementation/time-consuming to integrate in S4 Hana, costly upgrades instead of charge fee updates **What problems is Serrala solving and how is that benefiting you?** Serrala should be realise efficiency gains. **Official Response from Serrala Support:** > Hey there, thank you for taking the time to share your review of Serrala. We are glad to hear that you found our front-end user-friendly and that Ionut provided you with excellent service. We appreciate your feedback on functionalities as it helps us identify areas where we can make enhancements. In order to immediately address any issues that you may be experiencing, we invite you to reach out to your Customer Success Manager or contact our Support Team at hotline@serrala.com. The Serrala customer success team works closely with our customers to improve SmartEye capture rates for all document types using a combination of new capture strategies, process improvements, and thorough testing of incoming invoices with the solution. The consulting team would also be happy to answer any questions you have about your solution implementation, S/4 HANA integration, and upgrade options. We look forward to hearing from you so that we can work with you to improve your experience. ### 41. Autobank is the best program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Serrala?** The use of Autobank is currently the best process solution to ensure and very well automate a mass business of an enormous number of payments within a corporation. **What do you dislike about Serrala?** The costs of using and implementing the car bank are very high **What problems is Serrala solving and how is that benefiting you?** Mass business / mass receipt of payments of a corporation **Official Response from Serrala Support:** > Dear user, thank you very much for your review. We are pleased that you are satisfied with our AutoBank solution. We are constantly working to improve and provide our customers with the best possible financial solutions. We look forward to further cooperation with you. For further questions and suggestions, you can reach our Serrala Support Team via email at hotline@serrala.com. ### 42. Very supportive **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Serrala?** The people offer well designed services and have a customer-oriented approach. **What do you dislike about Serrala?** There is nothing which I really dislike. **What problems is Serrala solving and how is that benefiting you?** It helps us to manage the dunning management in a efficient way. **Official Response from Serrala Support:** > Hey there, thank you for taking the time to share your positive feedback about our team and their customer-oriented approach! We are glad to hear that our solutions have helped you manage your dunning management in an efficient way. Thank you for choosing Serrala as your trusted partner in financial management. If you wish to reach out for any reason, our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 43. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ksenia L. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Serrala?** I like how user-friendly it is. It makes it easy to understand where everything is located and how to use it correctly. **What do you dislike about Serrala?** We had some issues to figure out at the beginning of using the software, such as an incorrect logo when sending out invoices to customers, but all of that got resolved right away. **Recommendations to others considering Serrala:** Don't be afraid to ask for help from their customer support. They are quick to respond to any inquiries. **What problems is Serrala solving and how is that benefiting you?** The benefit I get from Payference is how much time it saved me not having to reach out to my customers for payment; it does all of that automatically for me. Saved me a lot of time and effort. ### 44. Successful, Standard, and Elaborate Cash Management Program **Rating:** 5.0/5.0 stars **Reviewed by:** Rod H. | Senior Director, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Serrala?** Payference has a detailed explanation of different cash sources in a company and the outflows in expenses. Besides, Payference elaborates on ensuring the right amount of cash gets spent, and the inflow gets maximized. Payference meets the cahs management requirements, with competent support in the form of customer service. **What do you dislike about Serrala?** Payference is technical, with some accounting computations which may not fit semi-skilled individuals. Fortunately, Payference offers absolute training for orientation purposes. **Recommendations to others considering Serrala:** Payference is a worthwhile program with advanced cash managing possibilities for companies. **What problems is Serrala solving and how is that benefiting you?** Payference ensures there is a balance between cash and the credits in the company. More so, Payference coordinates all the departments, bringing a collaborative work formula for businesses. The budgeting part is another factor that Payference has highly deployed in the tool. ### 45. Great Collections & Cash Flow Software **Rating:** 5.0/5.0 stars **Reviewed by:** Dory P. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2021 **What do you like best about Serrala?** Payference has helped us streamline our collections process. We use NetSuite for our ERP. Sending statements and multiple invoices from NetSuite is not streamlined and very manual. Payference has made it so we can automate invoice reminders, compile statements and invoice copies in one email (without having to save a copy of each invoice first). With regard to cash flow, their software has a predictive feature to estimate when customers are actually going to pay based on payment history. This helps assess true cash flow more accurately. The connection to NetSuite is great. It took only a few minutes to connect and there is not need to upload any files for live data feeds. The Payference team is very responsive when inquires are made. **What do you dislike about Serrala?** To date we have been very happy with the software. Any improvement requests we have are addressed very quickly by the team. **What problems is Serrala solving and how is that benefiting you?** Collections -automating collection emails & reminders -streamlining communications to customers -looking forward to the customer payment feature in the future! Cash Flow Projection -Allows us to accurately predict our cash flow for AP & AR ### 46. My review for Payference **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2021 **What do you like best about Serrala?** I love how Payference organizes and manages cash flow for some of the companies I have worked with. It also generates easy to follow reports **What do you dislike about Serrala?** The user design could be a bit more simpler but still a great app **What problems is Serrala solving and how is that benefiting you?** This helps get startups and small businesses along their way until they can afford and budget for a full time CFO or Accountant. This is also a great tool to help financial executives and consultants be more efficient and organized. ### 47. Good Product Support **Rating:** 5.0/5.0 stars **Reviewed by:** Arjay L. | AR, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Serrala?** Excellent tool to compile statements and invoice copies in one email, and it makes work more efficient. **What do you dislike about Serrala?** No complaints! All good with preference I haven’t really found anything that I dislike at this time **What problems is Serrala solving and how is that benefiting you?** Provide better service to my customers ### 48. Cash Management and Forecasting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2021 **What do you like best about Serrala?** I like the fact that Payference has automated data assembly for cash flow forecast. It gives me the ability to manage my cash forecast in an efficient way. By reducing the amount of time wasted in organizing ERP data, Payfernce gives me more time to focus on higher value and strategic items. AR risk scoring helps me to manage aged receivables. It was also very easy to implement. **What do you dislike about Serrala?** I haven’t really found anything that I dislike at this time except it may be useful to push notes back into ERP. **What problems is Serrala solving and how is that benefiting you?** Peyference helps with understanding our cash position and adds visibility and insight into AR Aging. I've been heavily utilizing this functionality. ### 49. Support means nothing **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Serrala?** The original Dolphin invoice product worked fine. **What do you dislike about Serrala?** Could not keep up with SAP releases and wanted an entirely new implementation. **Recommendations to others considering Serrala:** Make sure they support upgrades to newer ERP systems **What problems is Serrala solving and how is that benefiting you?** Faster invoice processing **Official Response from Serrala Support:** > Hey there, thank you for taking the time to share your review of Serrala. We are sorry to hear that you did not have a good experience with our product in the past, you may be pleased to know that Serrala regularly certifies our products against the latest versions of SAP [https://www.sap.com/dmc/exp/2013_09_adpd/enEN/]. To enable our customers to take advantage of the latest features in SAP as well as the latest FS² product features, we encourage them to upgrade to the latest certified version. Serrala is always ready to help our customers plan, execute and support their SAP and FS² upgrade process. Our support team will provide guidance on the upgrade process based on the customer’s current release level and SAP system environment and our expert consultants can provide additional assistance with the upgrade tasks, if requested. If you wish to reach out, our team would be happy to help address the specific issues you have had and to answer all your questions. Our Support Team can be reached 24/7 by e-mail at hotline@serrala.com. ### 50. Innovative **Rating:** 4.5/5.0 stars **Reviewed by:** Maegan C. | AR Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2021 **What do you like best about Serrala?** The cash flow forecast and the customization. **What do you dislike about Serrala?** Not being able to see past payments and open credits on customer accounts. **What problems is Serrala solving and how is that benefiting you?** Time saving and a more proactive approach to collections. ## Serrala Discussions - [What is Serrala used for?](https://www.g2.com/discussions/what-is-serrala-used-for) - 1 comment, 1 upvote - [View Serrala pricing details and edition comparison](https://www.g2.com/products/serrala/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+13%3A49%3A48+-0500&secure%5Bsession_id%5D=ab692f74-d188-46c2-ae8f-90a32ea1893b&secure%5Btoken%5D=cf26582d24bac8efc52aeb4ee9044a9879450136a76b814a707814d9421362af&format=llm_user) ## Serrala Integrations - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) ## Serrala Features **Customer Credit** - Credit Limits - Credit History - Credit Limits Adjustment - Integration with Credit Rating Agencies - Credit Limit Suspension **Cash Management** - Monitor Cash Positions - Debt and Investments - Cash Pooling - Cash Operations - Schedules - Automated Cash Operations **Invoice Management** - Capture - Supplier Portal - Repository **Invoice Generation** - Templates - Digital Invoices - Recurring Invoices **Payment Processing** - Encryption - Credit Card Processing - Mobile Payments **Cash Flow Management** - File Exports - Income and Expenses - Track Cash Flow **Reconciliation** - Consolidation - Management - Accounting **Reporting** - Status - Customer Credit - History **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Accounts Receivable** - Invoice Customization - AR Automation - Collections Automation **Invoice Matching** - Incomplete Payments - Match Invoices and Payments - Errors and Adjustments - Cash Application **Risk and Compliance** - Manage Different Types of Risk - Comply with Financial Regulations **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Invoice Processing** - Approvals - Batch Processing - Consolidation - Match Invoices **Administration** - Reporting & Analytics - Omnichannel **Cash Flow Forecasting** - Historical Data - Reforecast - Forecast Types - Rolling Forecasts - AI **Reporting** - Report Types - Standard - Custom **Integrations** - Accounting - ERP - CPM **Accounts Payable** - AP Automation - Payment Processing - Purchase Orders **Collections** - Late Payments - Disputed Transactions - Customer Profiles **Analytics** - Cash Balances - Risk Positions and Scenarios - Expiring Contracts and Payments **Analytics** - Due Dates - Benchmarking - KPIs **Analytics** - Due Dates - Cashflow - KPIs - Payment Tracking **Analytics** - Variance Analysis - Reports - Forecast Comparison - Forward Looking **Closing Process** - Journal Entries **Payment Options** - Multi-Currency **Transactions** - Credits - Invoices - Payments **Analytics** - At Risk Customers - Esimated vs Actual Receipts - Collections Effectiveness - Scaleability - Artificial Intelligence - Compliance Control **Banking** - Banking Connectivity - Bank Account Management - Intercompany Lending - Automated Banking **Integration** - Accounting - Payment Integration - ERP **Integration** - Accounting - Payments - ERP - Account Sync **Financial Data Transfer** - Data Transfer - Data Exchange - Reporting - Access - Integration **Workflows** - Approvals - Reconciliation **Other Functionality** - Inventory Tracking / Ordering - Inventory Pricing and Costing - Inventory Reporting - Multi-Entity / Consolidation - Recognition Rules - Reconciliations - Payroll - Time and Expense **Integration** - Financial Systems - Analytics - FX and Trading Paltforms - Multiple Data Sources **Platform** - Accounting integration - E-commerce Integration **Agentic AI - Cash Flow Management** - Autonomous Task Execution **Agentic AI - Invoice Management** - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **AI - Financial Close** - Autonomous Task Execution - Compliance - Reconciliation - Data Collection - Analysis **Reporting & Analytics** - Financial Statements - Custom Reporting - Budgeting / Forecasting - Dashboards **Financial Data Transfer** - Data Exchange - Reporting - Access - Integration **Agentic AI - Credit and Collections** - Autonomous Task Execution - Multi-step Planning - Adaptive Learning **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Output Document Generation **Agentic AI - Treasury Management Systems** - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import and Export Tools - Integration APIs - Breadth of Partner Applications **Cash Flow** - Track Cash Flow - Income and Expenses - File Exports **Budgeting & Forecasting** - Budgeting / Forecasting - Data Import - Versioning - Historical Data **Revenue** - Revenue Types - Revenue Allocation - Scheduling **Payroll** - Direct Deposit - Check/W-2 Printing - Tax Calculation - Reporting and Dashboards **Risk** - Analysis - Identification - Scoring **AI** - Data Extraction - Invoice Processing - Expense Management - Fraud Detection - Tax Compliance - Support Chatbots - Bank Reconciliations - Report Generation - Customizable Alerts - Predictive Analytics **Recovery** - Recoup - Reporting **Mobile Applications - Accounting** - Cloud Integration - Notifications - UI - Offline - Expense Tracking - Invoice Management **Audit** - Filters - Post Audits - Overpayments - Duplicates **Agentic AI - Accounting** - Autonomous Task Execution **Fraud** - Vendor Checks - Data Generation - Monitoring **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top Serrala Alternatives - [Billtrust](https://www.g2.com/products/billtrust/reviews) - 4.4/5.0 (508 reviews) - [Invoiced](https://www.g2.com/products/invoiced/reviews) - 4.5/5.0 (398 reviews) - [BlackLine Financial Close Management](https://www.g2.com/products/blackline-blackline-financial-close-management/reviews) - 4.5/5.0 (1,050 reviews)