Serrala Reviews & Product Details

Serrala is the global market leader and innovator in finance process automation. Our award-winning suite of applications is the world’s only fully integrated and fully customizable AI finance automation portfolio. Our solutions give finance leaders the power to evolve, optimize their working capital and streamline all workflows, planning, and compliance, by automating all operational processes across Order to Cash, Procure to Pay, Cash Flow Management, and Treasury. Our AI-powered finance automation suite is trusted by thousands of organizations worldwide to gain real-time insights and create operational excellence through high performance engineering and seamless integration. Our solutions deploy as SAP-embedded extensions of ECC and S/4 HANA, or as cloud-native SaaS for any ERP. We’ve been advancing the office of the CFO for over 40 years with solutions that accelerate growth, enhance decision-making, and achieve sustainable finance success by eliminating obstacles to change like outdated manual processes, fragmented tech ecosystems, and poor data visibility and quality. With our help, our customers can apply breakthrough principles like AI to flexibly create a path to a proactive, strategic, and growth-generating finance function. And see results like: - 50% reductions to cost per invoice and 50%+ straight-through processing rates – even with invoice volumes in the millions. - 99% automation of cash application processes and 30% reductions to DSO via automated credit management and collections. - Full liquidity control and visibility across all global accounts and transactions – no matter how complex their architecture or compliance needs.

Product Website

Seller

Serrala

Discussions

Serrala Community

Languages Supported

German, English

Overview by

Tushar Mhaslekar

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Serrala Integrations

(2)

Verified by Serrala

Serrala Media

AP Dashboard Overview

AP Analytics Dashboard

AP Invoicing example

AP Invoice List

Dashboard overview for Alevate AR

Payments Dashboard

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Daniel F.

Global D2C IT Manager

Mid-Market (51-1000 emp.)

2/17/2026

"Support and implementation always ready to help"

5/5

What do you like best about Serrala?

The support and implementation team is always willing to assist in all possible scenarios. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

There is not, at least in my case, a project manager with clear tasks on a timeline; everything needs to be done by the technical and commercial team. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

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Dear Daniel,

Thank you for your review! We're happy to hear our support and implementation teams have been helpful throughout your project.

We also appreciate your feedback regarding project management and timelines. This is valuable input, and we are continuously working on improving our delivery processes to ensure an even smoother and more structured experience for our customers.

If you need anything, our team is here at hotline@serrala.com.

Thomas Z.

Department Manager Accounting

Mid-Market (51-1000 emp.)

4/6/2023

"Good overall solutions with small compromises"

4/5

What do you like best about Serrala?

The products, in our case Autobank, are very well adapted to the use cases, and Serrala provides good support and knowledge exchange among the users. Additionally, they take feedback and continuously optimize the products. Very good update structure. In 2024, we expanded our product landscape with the module solution Collections from Serrala. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Often, one doesn't really know exactly what the products are capable of, as only the basic things are set up according to customer requirements during implementation. However, this problem is known and is being addressed by Customer Success. Review collected by and hosted on G2.com.

What problems is Serrala solving and how is that benefiting you?

Serrala has managed to increase our automation rate in the bank from 84% to almost 93%. Additionally, it increases the flexibility to adjust accounting rules without having to rely on SAP programmers. Another advantage is that our manual Excel reporting has been replaced. The manual distribution of bookings has also been replaced by work inventories. Reporting is simplified and the added value across multiple products increases. Review collected by and hosted on G2.com.

Response from Serrala Support of Serrala

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Dear user, thank you very much for your review. We are very pleased that you are satisfied with our AutoBank solution and that you appreciate our support and knowledge exchange.

We are constantly working to improve and provide our customers with the best possible financial solutions.

For questions and suggestions, you can reach our support team via email at hotline@serrala.com.

Verified User in Chemicals

Small-Business (50 or fewer emp.)

2/11/2026

"Great Customer Support and Easy Implementation"

5/5

What do you like best about Serrala?

Good customer support, and the solution was easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Actually, I had no issues with Serrala. Any minor points were handled perfectly by the team, just as expected. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

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Dear user, thank you for taking the time to leave a review, we really appreciate it.

We’re thrilled to hear that you found the implementation smooth and that our customer support met your expectations.

Should you need any further support or have ideas for future enhancements, our teams are always happy to assist at hotline@serrala.com.

Sofya S.

Team lead

Enterprise (> 1000 emp.)

10/7/2025

"Smart solutions and customer-centric approach"

4/5

What do you like best about Serrala?

Serrala’s solution helped our company to achieve 98,5% automated cash allocation rate, which saved a lot of manual work. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Serrala’s consultants are always there to help, solve the issues and support with innovation and new developments Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

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Dear Sofya, thanks a lot for your feedback, we really appreciate it.

It’s great to hear that we have been able to help you reach such a high automation rate and streamline complex processes. We truly appreciate your comments and are glad our team could support you throughout your journey.

If you have any suggestions or needs, please don’t hesitate to contact your Customer Success Manager or our Support Team at hotline@serrala.com—we’re here 24/7.

Verified User in Accounting

Enterprise (> 1000 emp.)

10/7/2025

"Serrala takes cash allocation to next level"

4.5/5

What do you like best about Serrala?

Autobank. The tool provides great flexibility to create cash allocation rules the exact way we need covering different complexities. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Creating rules in autobank is not easy. It requires a lot of training to up skill the user. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

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Dear user, thanks for sharing your experience, we appreciate it.

It's great to hear that the flexibility of Autobank is driving automation for your team. We also really appreciate your feedback on the learning curve, it’s something we’re actively working to improve.

If you’ve got any further suggestions or needs, please don’t hesitate to reach out to your dedicated Customer Success Manager or our Support Team. They’re available 24/7 by e-mail at hotline@serrala.com.

Umair M.

Senior Accountant

Small-Business (50 or fewer emp.)

10/18/2025

"Advanced Technology That Truly Simplifies My Workflow"

3.5/5

What do you like best about Serrala?

What I appreciate most about Serrala is the advanced technology they utilize. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

I don't have any complaints; I believe the software is effectively addressing my issues and making my life easier. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

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Dear Umair, thank you for sharing your experience.

We're very glad to hear that you value the advanced technology behind our solutions and that it is successfully simplifying your workflow.

If you have any questions, suggestions, or future needs, our support team is always available at hotline@serrala.com.

Fakri Z.

Controller

Mid-Market (51-1000 emp.)

11/21/2024

"Easy To Use, Great Support"

5/5

What do you like best about Serrala?

The intuitive ease of use is wonderful. I can train anyone on how to use Payference in just a few minutes. Whenever there has been a question, I hear back from them the same day, often within the same hour. Payference has integrated very well with our accounting system (SAGE) and made the paper trail far simpler. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

The default setting of 24 months' history for A/R aging. Review collected by and hosted on G2.com.

What problems is Serrala solving and how is that benefiting you?

It is set up to send out email with the relevant invoice at predetermined moments so that the receiver can immediately see a copy of the original invoice and move on to processing it for payment. This saves us the time of 1) creating the email and 2) searching for the right invoice to send out with the emailed collection notice. All of this has been a huge time saver for us and has speeded up our collection cycle. Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

10/20/2025

"Good"

4.5/5

What do you like best about Serrala?

I’ve had a great experience with Serrala. Their solutions are intuitive, reliable, and truly make financial processes more efficient. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

I think there is some room for improvement in the user interface and navigation . Overall, it’s a solid platform with great potential for further development. Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

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Dear user, thank you for taking the time to share your feedback.

We’re happy to hear the solutions have been reliable and helpful for your financial processes.

Thank you as well for your suggestions on the interface—insights like yours help shape future enhancements.

If you have additional ideas or need assistance, feel free to reach out to our team anytime at hotline@serrala.com.

Gianfranco V.

Director of Order to Cash, Revenue Finance Operations

Enterprise (> 1000 emp.)

10/7/2025

"Great at supporting us with massive volumes of cash application"

4/5

What do you like best about Serrala?

Cash application and clearance automation Review collected by and hosted on G2.com.

What do you dislike about Serrala?

Could release faster agents automation and take more risk with new technologies Review collected by and hosted on G2.com.

Response from Lucas Garcia of Serrala

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Dear Gianfranco, thank you so much for sharing your experience.

We're glad to hear that Serrala is helping you manage large volumes of cash application effectively.

We appreciate your feedback about agents automation and new technologies, rest assured that we’re definitely moving in that direction.

Should you have any further suggestions or requirements, please feel free to reach out to your dedicated Customer Success Manager or our Support Team, available 24/7 by e-mail at hotline@serrala.com.

Bastian B.

Bilanzbuchhalter

Mid-Market (51-1000 emp.)

5/19/2025

"Indispensable from our system landscape"

5/5

What do you like best about Serrala?

Very good software solutions around the topic of banking. Review collected by and hosted on G2.com.

What do you dislike about Serrala?

In some areas, the interface could be made a bit more user-friendly. Review collected by and hosted on G2.com.

Response from Tushar Mhaslekar of Serrala

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Thanks for giving us a review. We're thrilled to hear that our software solutions are such an integral part of your operations! We appreciate your feedback on the interface and will pass it on to our teams to help them make improvements in the future. If you’ve got any further suggestions or needs, please feel free to reach out to your dedicated Customer Success Manager or our Support Team. They’re available 24/7 by e-mail at hotline@serrala.com.